Customer Reviews for U-Haul Moving & Storage at Commercial Ave

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Commercial Ave

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

SHEENA J.
Rating:

Woman at front desk is extremely rude. She had an attitide in the morning when I picked up the truck and apparently wasnt able to shake it off when I returned the vechicle 6 hours later. I also witnessed her being rude/condescending to other customers.

DAFFIE M.
Rating:

love the service

Taylor A.
Rating:

First of all you advertise this as being an affordable option for moving, but after everything is tacked on and all is done it is equally as expensive as just hiring a moving company with their own truck. Had I known this, I would've NEVER rented a uhaul, nor would I have gone through all of the work of moving myself! Second, this company is NOT accommodating even though the representative is happy to tell you that you can make changes at any time, which is simply not true. Even if you're an hour late you get charged for an entire extra day's rental; and, if you happen to find a closer location to your new house as a drop off, $200 is a completely ridiculous fee to pay. Needless to say, I will absolutely never utilize this business ever again and I will urge everyone I know not to either.

Pamela R.
Rating:

Everything was great!

JENNIFER B.
Rating:

Customer did not leave a comment.

randal M.
Rating:

The guys working there was very helpful and friendly.

Phillip F.
Rating:

Customer did not leave a comment.

Steven K.
Rating:

Each of the U haul folks I met with were friendly, helpful and professional. Good overall experience!

Steven K. | First Impressions |
Rating:

Customer did not leave a comment.

Jeanette W.
Rating:

Customer did not leave a comment.

Deborah E. | First Impressions |
Rating:

My experience with the service representative at the facility was excellent. He was courteous efficient and professional.

Mark S.
Rating:

Customer did not leave a comment.

William H.
Rating:

Everyone was prompt, professional and competent. I had a good experience.

William Q.
Rating:

Customer did not leave a comment.

DEBORAH E.
Rating:

Customer did not leave a comment.

Jean S.
Rating:

I didn't go to the drop off

Mike F.
Rating:

Could have been a little more "mask conscious' but not too bad. Both the service guy and I missed the bare wire in the pigtail. Got lucky...no damage.

Samuel W.
Rating:

When picking up my rental, I was given the wrong keys, which took a few minutes to straighten out. It was fixes without much difficulty though, so no issue. When dropping off my rental, both employees with whom I interacted seemed quite bothered by my desire to verify the mileage and fuel gauge so I could know my final bill amount. Both employees told me that the other would help me, and both became frustrated when I mentioned what the other said. I waited around 15-20 minutes after being told that they'd be "right there" and going to find someone multiple times.

WENDY S.
Rating:

It was a quick and easy process to rent the vehicle vehicle I used. I highly recommend this location.

KENNETH W.
Rating:

Customer did not leave a comment.

Gordon L.
Rating:

Staff were very friendly and helpful

Vinay D.
Rating:

Customer did not leave a comment.

Keith E.
Rating:

Nothing really. The attendant was great and made it easy for me.

RUSSELL W.
Rating:

Customer did not leave a comment.

Brandan I.
Rating:

Is confusing on where to park

Jeffrey B.
Rating:

Customer did not leave a comment.

Barnell M. | Overall Experience |
Rating:

Customer did not leave a comment.

Daniel K.
Rating:

Customer did not leave a comment.

Michaele G.
Rating:

Customer did not leave a comment.

RUSSELL S.
Rating:

Customer did not leave a comment.

STEVEN S.
Rating:

Customer did not leave a comment.

Charlie S.
Rating:

The customer service agent was highly professional, he arranged a fairly new truck for rental and maintained safe coronavirus protocols.

Antonio M.
Rating:

Customer did not leave a comment.

Ghita D.
Rating:

Customer did not leave a comment.

William J.
Rating:

Customer did not leave a comment.

John S.
Rating:

Include return instructions in an email. We went after hours to return and there was no instructions. Luckily my car lights happen to shine on a sign on the gate that mentioned 24/7 returns. I went to that email and followed instructions. It would have been helpful to know what to do in advance..

Ayalu R.
Rating:

Customer did not leave a comment.

William Q.
Rating:

Customer did not leave a comment.

William B.
Rating:

Only thing, just check the tire pressure occasionally. Particularly when the weather changes over to cooler temperatures. Left front was at 18 psi. Had to slow down morning schedule a bit to stop and inflate the tire.

CESAR J.
Rating:

Customer did not leave a comment.

Kimberly J.
Rating:

The people working that day were AMAZING!!

Milo B.
Rating:

Customer did not leave a comment.

Quy M.
Rating:

The staff was great. My only issue was that the equipment I reserved was not there for pickup. The woman helping me did a great job and got me a replacement truck so I can continue with my move. She saved the day and the experience.

SAMUEL W.
Rating:

I love uhaul!!!!!

PAULA W.
Rating:

Friendly and very competent staff. I rented a 20' truck twice in the last 2 months here. The 2nd truck was a little rougher ride, but older too. I will use this site AND recommend to friends.

Nikkia W. | Overall Experience |
Rating:

I would have given y’all and excellent but my refund wasn’t returned yet!!

SHELLY C.
Rating:

Everything and everyone were great

STEVEN C.
Rating:

Dont schedule appointments before you open if there's no way to get in the vehicle we rented.......

Keith W.
Rating:

I had to wait WAYYY too long to get my truck that morning. I've rented here before and it was a quick pickup. This morning there was only one person working and it took 30 minutes to get my truck

Dan W.
Rating:

Customer did not leave a comment.

James S.
Rating:

Customer did not leave a comment.

Maricela D.
Rating:

Customer did not leave a comment.

VANEETA H.
Rating:

I LOVE good customer service. Thank you!

Bart H.
Rating:

Everything was great from pickup to dropoff.

Rory S.
Rating:

Customer did not leave a comment.

JAMES E G.
Rating:

I used the online service to arrange and pay for the rental in advance and the truck was supposed to be ready for me to pick up upon arrival, it was not. The truck was dirty, ashes in the ashtray, candy wrappers in the dash. No cruise control, loud, rough. All around a very poor experience. Also, the truck clearly had not been sanitized due to the condition of the cab, which in the COVID world is shocking.

Jeff B.
Rating:

Tried to rent via the UHaul app. Location had not put he keys in the lockbox, so had to go to the counter for help. Counter kept asking about a "key number", which I didn't have. Turns out the number on the vehicle would have worked. So 1) put the keys in the lockbox as expected, and 2) when customer doesn't understand "key number", don't keep asking for "key number". Instead, say you need to confirm the vehicle's number, which I had already done in the app.

David K.
Rating:

Poorly prepped. Trash, broken glass, and cigars in the cab. Oil a quart *below* the minimum mark. Not a good start for the trip.

Terry S.
Rating:

Customer did not leave a comment.

TERRENCE J.
Rating:

The guy's were great very friendly!!!

David W.
Rating:

Customer did not leave a comment.

Tracy D.
Rating:

Friendlier desk person

Samantha O.
Rating:

The entire experience was awful. The website glitches multiple times trying to reserve a truck. When I went to pick up the truck, the people at the desk didn't even know the rates and changed the amounts due every minute or two. They both seemed clueless. I was originally charged for nearly 700 miles for 4.5 hours due to the people not entering information incorrectly, and when me and my driver called in, we were hung up on and put on hold multiple times. We actually went 44 miles total and tried to explain this to the representative that answered, and she said we were wrong - how could we go nearly 700 miles in that time frame?! The over $300 charge was changed, but my bill is now showing a double charge of miles (88miles). I'm really disappointed in this service. This was my first and last time I will use this service.

Jennifer R.
Rating:

Inside of vehicle had coffee spills inside total cost was high

Sherena J.
Rating:

Make sure the equipment reserved is available when people arrive to pick it up or at least let the party know that what we reserved isn't available. I reserved a bigger truck and had to downsize once at the store for pick up bc the truck wasn't there. I thought the reservation was guaranteed?! I had a 9:00 reservation and didn't get the truck until 9:48. My movers were already at my placing waiting. This set me back and cost me more money in the end. Unacceptable.

MONICA F.
Rating:

This process was very smooth. Service was friendly and helpful. Easy pick up and drop off. Did all of the reservation on line which made it even easier. I would rent from this location again.

DANIEL J.
Rating:

Customer did not leave a comment.

Lindsay A.
Rating:

The associate who helped us was friendly, knowledgeable and very helpful. I've had awful uhaul experiences before (wait times, staff, reserved rentals not available), but this location had none of those things.

Robert S.
Rating:

Keep up the good work.

Richard H.
Rating:

Customer did not leave a comment.

LaNeisha L.
Rating:

Customer did not leave a comment.

Tucker P.
Rating:

Nothing. It was great.

Joyce F.
Rating:

Very fast, friendly service

CRAIG H.
Rating:

Stop charging people extra for miles they didn't use!

CHRISTINA M.
Rating:

I couldn't leave when I want cause no was available to attach the vehicle transport trailer. I have to wait for Danny to come in the next morning who have able to attached my trailer do me

Kevin O.
Rating:

When I pulled up, there was only one person manning the desk and 4 people in line. The first person in line had already been there for 45 minutes. I was able to use the self check in, and while I was finalizing my approval process, they reassigned my truck to another customer which resulted in me having to start over with my truck selection. Upon our return, there as no one there to assist with the check in when I needed help due to a broken phone. This location was severely understaffed, and relied on an electronic system that did not work correctly.

Tracy J.
Rating:

I understand things have changed due to COVID-19, but when I arrived, no other customers were there. I walked into the office (with face-covering) and indicated I was returning a truck. I was told "You'll still have to do that online." It was raining, I didn't have an umbrella, and what probably could have been done easily and quickly in the office turned into a soggy, longer process. What about customers who don't have a smart phone?

PATRICK S.
Rating:

Customer did not leave a comment.

DAVID C.
Rating:

Did not know you had to check back in yourself by using your cell phone and taking pictures. Should have been communicated better earlier.

Josh R.
Rating:

I rented a van for under 2 hours, returned before closing. Tenant just told me to leave keys in van and it'd be taken care of. I asked if he was sure and he said yes he would take care of it. They waited to process the return a day later, charged me a $20 fee. I called to ask about the charge after receiving the bill and they claimed "that location" was charging the fee because of COVID-19 and customers were to handle processing on their own. Neither the fee or processing on the customers' own was mentioned by the guy there during the pick-up or return...plus the van was returned well before closing. On the call, I was asked if I wanted the Customer Service number, when I said "yes", I was hung up on. Tried to call back twice, they ignored my call.

William W.
Rating:

My only complaint was upon returning truck we were going to return it by Mobile. But the guy behind counter said he would do it and email us receipt. He said he would do it right away. So we said ok. Well we turned the truck in at like 1230 and it was 230 and still Didn't have my receipt. So I called and asked and he said well I haven't checked it in yet. I said ok but I put down I would return truck by 3 so I need my receipt do you Know when You will check it Back in. I don't have his name but he got very nasty with me. My son and I were going to do the check in Mobile but he is the one that said no he will do it. So he should have done it. Eventually he did check it back in and I received my receipt. But I did not like the rudeness.

SHEREE H.
Rating:

I have previously rented from this location for over 6 years and would even travel out of my way and pay the extra mileage to use this location. The primary reason for my choosing this location in the past was due to the reliability, ease of renting and the customer service. Today, none of those items remain. Under the new management the customer is made to feel like a suspected criminal when initially renting the truck, a nuisance when you come to conduct business, and an even greater nuisance when returning the rental. Customer service goes a very, very, very long way. It is one thing to communicate new policies or to enforce existing policies that may or may not have been followed in the past, however, management should know that in some instances the delivery of a message is equally if not more important than the message itself. From my conversation many customers have experienced frustration with the new process. This location may increase their corporate compliance requirements, but I can guarantee they will have a significant drop in customer retention and repeat business. As for me personally, I will never return to that location, the experience no longer meets my expectations as a paying customer.

Anthony S.
Rating:

Customer did not leave a comment.

Tameka W.
Rating:

Customer did not leave a comment.

Lorraine W. | Overall Experience |
Rating:

thank you for always being there to assist us!

KEISARA Y.
Rating:

Customer did not leave a comment.

RANDALL M.
Rating:

Hire new staff. The rep who checked me informed customers as they that system had been down for 3 hours and he couldn't do anything. If you asked him a question, his favorite was “ what'd I just tell you?” in a very sharp, hostile tone. Worst U-Haul location I've ever visited.

Laura D.
Rating:

Customer did not leave a comment.

PETER T.
Rating:

Be friendlier.

Brian G.
Rating:

The person at the counter could not have cared less about my needs, she barely spoke to me. I asked about renting a truck and she said she didn't have any until the next day. I saw one sitting in the front of the lot, so I used the online app to check on it. It was available and I rented it using the contactless option. I got what I needed, but the experience with the employee left a very bad taste in my mouth.

CHARLES A.
Rating:

I was charged for an extra day though i was on time. Please refund me the charges for the extra day.

James R.
Rating:

Customer did not leave a comment.

luis M.
Rating:

Customer did not leave a comment.

Harrison N.
Rating:

Don't waste your money here

Sheila H.
Rating:

Customer did not leave a comment.

scott L.
Rating:

location via phone didnt work. i couldnt check in on line. had to wait for Zach at site. He was very helpful

tykesha B.
Rating:

Customer did not leave a comment.

NIKKIA W.
Rating:

Nothing your staff especially Tamara I think that's her name the pretty lady with the Locs she really looked out for me

FRANCES D.
Rating:

The person who rented the uhaul to us didn't go over the amount of gas that should be in the truck upon return or anything other than handing us the keys after we paid.

Laurence A.
Rating:

Customer did not leave a comment.

Rachelle H.
Rating:

TERRIBLE! Go with Penske or literally any other moving service. They randomly charged my card an extra $40 (still not clear why) and charged me for more time than I actually used. I haven't used U-haul in a couple of years and decided to go with them since they're close to our house. Do NOT recommend. Go with Penske.

Seth R. | Overall Experience |
Rating:

I didn’t have to feel like my stuff was gonna be stolen, professional group of workers at this location, nothing got wet, nothing got moldy, very good experience here thank you!

PAULA W.
Rating:

There were 2 different staff I interacted with, both were knowledgeable, and polite. I have rented from this site before, and plan on using again. Thank you!

ESAM E.
Rating:

Customer did not leave a comment.

Matthew U.
Rating:

Customer did not leave a comment.

CHARLES H.
Rating:

Customer did not leave a comment.

Tracie R. | Overall Experience |
Rating:

Hard to fit a 26 foot truck in the isles

rebecca t. | First Impressions |
Rating:

We returned the truck and put the key in the box but original keys were lost during moving

JEREMY C. | Overall Experience |
Rating:

First of all my belongings got wet while they were in the storage unit and the customer service person told me I should have gotten the insurance. Secondly I keep getting these emails saying I owe money when I was supposed to get a free month of storage with a truck rental. My things were only in there two weeks, I rented truck both times and they still send me an invoice 30 days later saying I owe a late fee. This place is terrible no one seems to be running the show properly. I will never use this place again and can someone please look into my account to make sure they aren’t reporting me to a credit agency for owing money. I don’t owe any money

Sade B. | First Impressions |
Rating:

Customer did not leave a comment.

Kerry C. | Overall Experience |
Rating:

Customer did not leave a comment.

Katelyn T. | Overall Experience |
Rating:

Customer did not leave a comment.

Katelyn T. | First Impressions |
Rating:

Staff were very friendly and welcoming. They accommodated my needs throughout my visit.

Mary Ann M. | Overall Experience |
Rating:

Customer did not leave a comment.

ALEXANDER B. | Overall Experience |
Rating:

Customer did not leave a comment.

Barry T. | Overall Experience |
Rating:

Dirty, mice droppings everywhere, poor lighting, poor service, would not let my moving truck in to pick Items Pricing on website said I owed nothing then I got hit with a late charge.

Jack M. | First Impressions |
Rating:

Customer did not leave a comment.

barry w. | Overall Experience |
Rating:

Customer did not leave a comment.

Jennifer M. | First Impressions |
Rating:

Customer did not leave a comment.

Margaret D. | First Impressions |
Rating:

Customer did not leave a comment.

Lisa L. | First Impressions |
Rating:

Much appreciated customer service

DAN F. | Overall Experience |
Rating:

Overall it was a good facility to meet my needs. The only issue I ever really had was that the access hours were changed away from the 24 hours a day we originally had, and couldn't get in one night

Stephania T. | Overall Experience |
Rating:

My out date was actually 11/22 /19 !!!!

Judy L. | Overall Experience |
Rating:

Great Business

GARY B. | First Impressions |
Rating:

Friendly, fair, clean facility

Elisa M. | First Impressions |
Rating:

The young man who helped us was very friendly, quick and knowledgeable. The storage unit was clean.

Gary R. | Overall Experience |
Rating:

Roaches rats spiders in and around my unit. I had to spend my money on traps and pesticides before removing my items!!! Horrible!!! Uhaul needs PROFESSIONAL PEST SERVICE!!! Not JUST A CAN OF RAID!!!!

Sandra S. | Overall Experience |
Rating:

the people were friendly and very helpful they were able to make a very hectic day into an pleasant one

Jeff S. | Overall Experience |
Rating:

practice of doing a 4 day check out is so unfair. I was done with trip in 1 day. drove less miles. shouldn't have to pay the amount and it is cheating me out of money! I expect a more realistic bill!

Alexy M. | First Impressions |
Rating:

We received an Excellent customer service. We had a reservation for a small storage unit but it was too small for all the things we had so the guy helped us immediately. He was very kind and accurate.

RUTH S. | Overall Experience |
Rating:

worked for us

tony T. | First Impressions |
Rating:

I got a storage unit, and they opened up the wrong one initially, and when they opened it it 100 roaches ran out all over that people stuff , so he opened another and more bugs. JUST NASTY !

kelley w. | First Impressions |
Rating:

Adam was excellent. Uhaul is a nightmare.

RONALD W. | Overall Experience |
Rating:

they changed the doors but left a gap. Told me they’d install a spacer and didn’t. Water damaged my box of old military and ruined them. All my belongings covered in pollen.

Joao M. | Overall Experience |
Rating:

very friendly and helpful staff

Cory S. | Overall Experience |
Rating:

Great service

Cory S. | First Impressions |
Rating:

Great service!!!!

TIONA W. | Overall Experience |
Rating:

Mr. Ken was awesome to work with. I had a few issues with my unit and Mr. Ken I feel was very understanding and very attentive to my concerns and addressing my needs. I am grateful for His service!!

Carlotta K. | Overall Experience |
Rating:

Fast and easy booking

ann l. | First Impressions |
Rating:

They really went the extra mile and met my needs on an efficient and speedy basis. Ann

GLEB S. | Overall Experience |
Rating:

Best experience

BARRY W. | Overall Experience |
Rating:

Ken Emerson always has great customer service.

Craig M. | Overall Experience |
Rating:

Very happy

barry w. | First Impressions |
Rating:

Outstanding seevice

Brian M. | Overall Experience |
Rating:

Excellent courtesy service

James A. F. | Reservation |
Rating:

Another successful U-Haul moving memory.

Ann S. | Overall Experience |
Rating:

Professional and polite staff

TATSIANA Z. | Overall Experience |
Rating:

Great experience!

ANDREW S. | Overall Experience |
Rating:

Very friendly

Shantella W. | Reservation |
Rating:

It was a pleasure doing business with your location

Carlotta K. | Reservation |
Rating:

Nice storage area, all my stuff fitted in.

Howard M. | Overall Experience |
Rating:

The manager and staff were always super nice and helpful.

Angela M. | Overall Experience |
Rating:

Outstanding customer service!

Ann S. | Reservation |
Rating:

Professional and friendly. Would use again.

Shea K. | Overall Experience |
Rating:

feedback

JAMES F. | Overall Experience |
Rating:

The service experience couldn't have been better. However I've waited too long multiple times to get in and out of the facilities due to traffic and moving trucks being in the way of the gate.

Jennifer G. | Overall Experience |
Rating:

It was quick and easy to be able to get a storage unit

Melanie N. | Overall Experience |
Rating:

The young lady that work here at this site went way beyond the call of duty to make everyone feel comfortable and at ease,she was very knowledgeable of her job.Everyone left with a smile including me.

Mary H. | Overall Experience |
Rating:

Ken and Adam always made me feel safe & welcome at all my visits. They should be commended for their outstanding customer service approach.

Marilyn H. | Overall Experience |
Rating:

great

CHRISTOPHER VINC W. | Overall Experience |
Rating:

Very hard to get out of. The rows are very narrow so you may be stuck if someone else has a truck for their unit. Even with the door locked, pollen, dust, and more were spread out throughout the unit.

Denise H. | Overall Experience |
Rating:

Ken was so helpful and helped make a difficult move go smoothly.

David L. | Overall Experience |
Rating:

My family and I are always happy with the service we receive at Uhaul. The staff are friendly, helpful, and professional.

JASMEEN P. | Overall Experience |
Rating:

Conveniently located for our Office. However, price was higher than most. This was one of the reasons when had to close them. Too Costly!

No reviews have been submitted for this location.

Back
To Top