Customer Reviews for U-Haul Moving & Storage at Commercial Ave

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Commercial Ave

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John T. on

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Matt L. on

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Steven G. on

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Dustin W. on

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The employees at the Pleasant Valley location were exceptional in customer service and friendliness. I would recommend this location based on there interaction alone. Uhaul's reservation website allowed me to reserve an appliance dolly, but there were none available, this did turn out to be inconvenient because a regular dolley was difficult to use with any major appliances. Uhaul needs to have a better reservation inventory system. If equipment is not available at the specific location, dont allow the reservation. Pleasant Valley location A+, Uhaul reservation site C-.

Michael A. on

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Wouk B. on

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Emily S. on

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The app was incredibly slow and kept glitching out when we were trying to pick up the van. It took us well over 30 minutes when it should have taken a lot less.

Francis B. on

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Lillie F. on

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Bobby W. on

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The staff were very courteous and helpful. I had not previously done anything to set this up. It started from scratch at the desk. It took about 10 minutes and I was in the truck and on my way. The return was faster...about 5 minutes. Great experience.

Lawrence T. on

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Judith R. on

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Timothy K. on

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Todd S. on

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Yolanda A. on

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Very easy to rent. Gentleman at the location was very professional. I will rent again from this office.

Christina M. on

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Timothy T. on

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Best one way move I have done, and I have done too many for my 3 daughters. Thank you!

Robert H. on

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Nothing except do the job for me!

GARY B. on

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Friendly, fair, clean facility

TAYNA V. on

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Thomas J H. on

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Place and attendant where great

Melissa C. on

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Easy to book. Truck was clean and ready to go. The owner was friendly and helpful.

Dorisse O. on

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Marti P. on

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Rodney M. on

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It has always been a pleasure to rent from this UHaul location. Best wishes for the New Year.

jason E. on

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The workers were great we had one piece of furniture that fell apart and they helped me carry it to the dump.

PK M. on

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BOBBIE M. on

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anthony A. on

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John M. on

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The staff at this location are the best. They are very efficient and extremely knowledgeable. I will miss doing business at this location when my trailer is delivered in January.

John H. on

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Keep doing the same thing. Perfect!

Mark H. on

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Carmen D. on

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Stephen P. on

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Susan R. on

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The truck had less gas than expected but was given a credit.

Gregory L. on

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Mishelle D. on

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Great customer service. You should hire more people to help the staff

Frank B. on

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Spencer L. on

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The van I was given was very dirty and had trash in it. There was dirt/mud covering the entirety of the drivers cabin, and the cargo area wasn’t the cleanest either. I would recommend this location to a friend because Of the large inventory of available vans and trucks.

Terrence C. on

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jerene J. on

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Melissa M. on

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We rented Uhaul truck for a few hours last night. The staff at this location are great - always professional and friendly. The truck last night smelled like a bottle of cologne had just been spilled it in, though, and my spouse and I both got terrible headaches from being in it. I also have storage units there... which went well for a while but they let people live in the units so all of my furniture smells like cigarette smoke. Also, with just one gate, it can be a pain to get in and out. Nice staff but wouldn’t recommend this location.

John W. on

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Danielle D. on

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Mia C. on

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Luis T. on

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TREY R. on

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Everything was run smoothly and with supreme ease; congenial efficiency. The instructions for after hour returns were given explicitly but without pressure. I returned early and the service member took care of my return process. Excellent location

Connie C. on

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Elisa M. on

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The young man who helped us was very friendly, quick and knowledgeable. The storage unit was clean.

ROGER F. on

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Helena S. on

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Robert M. on

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Customer service is always great at this location. Rented from here multiple times now and each time, they take great care of me.

jonathan O. on

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Something I truly dislike about this service is the price per mile of use for a truck. 1 dollar a mile. Suddenly a 40 dollar purchase (enjoyable) turns into an over 100 dollar experience (thoroughly displeased). I wish I would have known that going in.

Chai X. on

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Carmen D. on

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Gary B. on

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Cherie W. on

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I really love the guy who runs the place! He is very kind, personable, and understanding. GIVE HIM A RAISE!

Jackie H. on

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When I arrived the truck wasn’t outside. This was a huge mess as I was already going to be up late. However, once customer service understood my problem they got up with the manager of the location who drove out to get me a truck. All in all very frustrated by he initial slip up but I was very impressed with this manager.

Tasha O. on

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He forgot to put my dolly in the truck so I got way too far away and needed it but realized right before they closed. Then he made me come get one on Thanksgiving morning (instead of offering to bring me one) and I still got charged the full rental for the dolly, even though I mentioned it to the guy who checked us back in. A good portion of my miles driven were to go back and get the dolly so I definitely paid more than I should have.

Marc H. on

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Team is doing a great job!

Ivalucilli J. on

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I would recommend this location because they have a wide selection of trucks for rent. The gentleman who checked my truck in seemed a bit too busy to answer my questions and definitely wasn't personable.

Allora B. on

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The gentleman at the location were friendly, courtesy and extremely helpful.

zeshan M. on

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Dianna S. on

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Terrence J. on

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Michael A. on

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Robert T. on

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Ruben J. on

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David M. on

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Give Mr. Schneider a raise. He was very helpful, knowledgeable and kind. Excellent experience and will definitely come back when/if needed.

Matthew H. on

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Gregory W. on

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Highly recommend Hwy 55 movers for help. Very reasonably priced and the guys were over the top helpful and friendly. They worked at a whirlwind pace and were finished before we knew it. Ty and Jeremy get a A+

Alan S. on

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David S. on

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Customer Service was well-informed, courteous, and helpful. We were impressed with our experience, and found all the staff to be professional and pleasant to work with.

Mark E. on

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I have rented from u-haul dozens of times over recent years. This site has always been excellent , and they seem to have become even better. I give them highest rating!

Scott N. on

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Adam S. on

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The truck was rough. It felt like something was knocking. It stalled out on me during operation. The transmission would slip... The experience was great but that truck was awful.

Neal M. on

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Alan S. on

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Your trucks say $20 per day but I was charged $80 per day what kind of fuckery is this bullshit

Carley W. on

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Confusion about online check-in

Wayne O. on

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Sharon B. on

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JOHN T. on

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Carson S. on

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DONALD R. on

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Staff here is always knowledgeable & friendly

Luana D. on

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Very friendly. Great customer service.

Nigel E. on

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Juan R. on

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Their office is too small, but at least their are honest and give better service than other U-haul places in NC.

Paul M. on

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Rick the owner is very friendly as is his staff.

Ryan S. on

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Can't think of any improvements right now consistently a good place to rent from

Arthur D. on

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Rodney M. on

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Cassandra H. on

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SEAN D. on

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There was no communication regarding the after hours fee and a $20 fee.

Robert K. on

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Anne H. on

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My father dropped the Uhaul off so I do not know.

Mark B. on

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Caleb R. on

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There were two men dismantling a car in a tractor trailer on the street who bothered me and said they called the police because my car was parked near them. I was legally parked on the street so it shouldn’t have been an issue.

Tiesha J. on

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Jeff W. on

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kenneth M. on

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We rented a truck from one location and picked up a car tow from another, we were told to drop off the truck at the uhaul location to where we were moving to but NOT TOLD WHERE TO BRING TOW. so we dropped them off together 3 hours away from pick up locations. Within one week we had 7 different charges from uhaul!!!!! We intended on spending no more than 350$ for a one way & one day truck and tow rental. And ended up being charged around 600$!!!!!!! This is absolutely ridiculous and we are absolutely furious!!!! This ordeal has over drafted our bank account and taken money away from us to even get our electricity turned on!!!!!!

Roben D. on

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Jason P. on

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Pick up went very smooth. The employee was very helpful. Returning the equipment was a complete different story. There's no information provided for returning equipment after hours. I pulled up to the gate there were still employees in the office made eye contact with one of them. She just turned around and went back into the office never open the gate for me to come inside. I had to wait for a car pulling out for the security gate to open up. I then had to back the trailer out into a busy street with cars all around me so the car could get out. Only then was I able to get inside the facility. I walked into the office and asked is anybody working here. She rudely replied yes but we are closing. I then asked what am I supposed to do with this trailer? She never looked up she never offered any information. Someone from behind the counter stood up and said. You could have just left it on the street. I found it very frustrating and unprofessional.

Gary R. on

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Roaches rats spiders in and around my unit. I had to spend my money on traps and pesticides before removing my items!!! Horrible!!! Uhaul needs PROFESSIONAL PEST SERVICE!!! Not JUST A CAN OF RAID!!!!

Sandra S. on

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the people were friendly and very helpful they were able to make a very hectic day into an pleasant one

Jeff S. on

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practice of doing a 4 day check out is so unfair. I was done with trip in 1 day. drove less miles. shouldn't have to pay the amount and it is cheating me out of money! I expect a more realistic bill!

Alexy M. on

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We received an Excellent customer service. We had a reservation for a small storage unit but it was too small for all the things we had so the guy helped us immediately. He was very kind and accurate.

RUTH S. on

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worked for us

tony T. on

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I got a storage unit, and they opened up the wrong one initially, and when they opened it it 100 roaches ran out all over that people stuff , so he opened another and more bugs. JUST NASTY !

kelley w. on

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Adam was excellent. Uhaul is a nightmare.

RONALD W. on

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they changed the doors but left a gap. Told me they’d install a spacer and didn’t. Water damaged my box of old military and ruined them. All my belongings covered in pollen.

Joao M. on

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very friendly and helpful staff

Cory S. on

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Great service

Cory S. on

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Great service!!!!

TIONA W. on

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Mr. Ken was awesome to work with. I had a few issues with my unit and Mr. Ken I feel was very understanding and very attentive to my concerns and addressing my needs. I am grateful for His service!!

Carlotta K. on

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Fast and easy booking

ann l. on

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They really went the extra mile and met my needs on an efficient and speedy basis. Ann

GLEB S. on

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Best experience

BARRY W. on

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Ken Emerson always has great customer service.

Craig M. on

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Very happy

barry w. on

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Outstanding seevice

Brian M. on

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Excellent courtesy service

James A. F. on

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Another successful U-Haul moving memory.

Ann S. on

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Professional and polite staff

TATSIANA Z. on

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Great experience!

ANDREW S. on

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Very friendly

Shantella W. on

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It was a pleasure doing business with your location

Carlotta K. on

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Nice storage area, all my stuff fitted in.

Howard M. on

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The manager and staff were always super nice and helpful.

Angela M. on

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Outstanding customer service!

Ann S. on

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Professional and friendly. Would use again.

Shea K. on

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feedback

JAMES F. on

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The service experience couldn't have been better. However I've waited too long multiple times to get in and out of the facilities due to traffic and moving trucks being in the way of the gate.

Jennifer G. on

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It was quick and easy to be able to get a storage unit

Melanie N. on

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The young lady that work here at this site went way beyond the call of duty to make everyone feel comfortable and at ease,she was very knowledgeable of her job.Everyone left with a smile including me.

Mary H. on

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Ken and Adam always made me feel safe & welcome at all my visits. They should be commended for their outstanding customer service approach.

Marilyn H. on

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great

CHRISTOPHER VINC W. on

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Very hard to get out of. The rows are very narrow so you may be stuck if someone else has a truck for their unit. Even with the door locked, pollen, dust, and more were spread out throughout the unit.

Denise H. on

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Ken was so helpful and helped make a difficult move go smoothly.

David L. on

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My family and I are always happy with the service we receive at Uhaul. The staff are friendly, helpful, and professional.

JASMEEN P. on

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Conveniently located for our Office. However, price was higher than most. This was one of the reasons when had to close them. Too Costly!