Customer Reviews for U-Haul Moving & Storage at Covington Hwy

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Covington Hwy

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OLADAPO O.
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Customer did not leave a comment.

CHIQUITA C.
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The customer service is excellent ready and willing to help and answer all my questions if I could give them 5 stars I would! My uhaul was ready and waiting with no issues! Thank you so much

Chiquita C. | Overall Experience |
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Love the customer service fast and friendly! All the staff were excellent

PAUL R.
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Nothing. It was very well maintained, the customer service reps were very nice and respectful. He made sure we understood everything and was willing to answer all Questions.

Chenita R.
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Customer did not leave a comment.

JOHNNY L.
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Top Tier Service! Super Friendly Staff! Clean and well maintained trucks! Five-Stars ⭐️ ⭐️ ⭐️⭐️⭐️

Terrance N.
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The associates at his location were always friendly and helpful. The 2 issues I had was getting through on their local phone line and when I requested to have my box available they almost were never available and and couldn't be made available when they said they would be.

pamela t. | First Impressions |
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Staff was very interested and attentive to my needs.

KENYA M.
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Customer did not leave a comment.

FELICIA C.
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There were a few ants on the dashboard; other than that the experience was good!

Stephanie B.
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Everyone was very polite and helpful.

JOSEPH O.
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My reservation was honored. Trucks ramp was taken off by previous renters. Myself and a couple guys tried to get it back in to no avail. The Mgr gave me a great rate and I took the truck. I glad he downed it when we returned it. Transmission is “Trash”

KARL T.
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Customer did not leave a comment.

ZALIKA M.
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Customer did not leave a comment.

MELISSA S.
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Customer did not leave a comment.

ERIC M.
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I had initially a bad experience due to the initial location being closed - I had to call a phone number to recover the keys but as nobody did answer, I've decided to cancel the initial order and to get to a real I-haul dealer nearby and there I could be served normally. Forget about ‘'ghost'' agency.

MOSEPELO M.
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Customer did not leave a comment.

TIMOTHY B.
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I have worked with this location several times with great experiences. This time I rented a van and it was not until I was it was too late for me to make a change that the previous renter had spilled gasoline or kerosene in the back. We had to deliver a $10000.00 rug in this van. we were very fortunate we could roll the windows down and we covered the back area with plastic and furniture blankets. This van should not have been rented out.

KEWIN S.
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Customer did not leave a comment.

Brenda J.
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Customer did not leave a comment.

PHIL D.
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I paid $29.00 for the big truck an I was given a $19.99 went back in to tell them I ordered a truck for$29.00 the staff said that's the only thing that they had in it was not fair

Denise S.
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I was very unsure of the tow dolly even after watching the video. The staff assistance was very necessary.

Thaddraus H.
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Customer did not leave a comment.

EBONY C.
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I have alerted the company that I was charged a 20.00 fee upon checking my uhaul vehicle in after hours. I was told that I would receive a follow up and money would be returned back to my card. I am yet to receive a follow up or a reimbursement. Please advise. Thank you.

ANTOINETTE B.
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The charges are insanely high and I was charged double for taking the van back 2hrs past the actual drop off time. It would've been easier and less expensive to van from a car rental place. I'm very disappointed.

SONIA W.
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The experience was very pleasant. Because of my experience at this location, I will use the service again.

Cameron U.
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Customer did not leave a comment.

JEREMY W.
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Customer did not leave a comment.

candice M.
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Customer did not leave a comment.

Woodrow B.
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Customer did not leave a comment.

Asher R. | First Impressions |
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Because of the severity of my inconvenience, I presume U-Haul service is either completely incompetent or predatory, or maybe even both. I have no faith in U-Haul’s service system after my personal experience, and if I am fortunate I will never have to depend on their service again.

Marlon G.
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Customer did not leave a comment.

CYNTHIA T.
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Great customer service.

HUMPHREY G.
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Customer did not leave a comment.

DARRYLL J.
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Customer did not leave a comment.

SONJI L.
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Customer did not leave a comment.

CHARLES C.
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Customer did not leave a comment.

ANNMARIE H.
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Customer did not leave a comment.

Sonya R.
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Customer did not leave a comment.

marlon C.
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Customer did not leave a comment.

Stephen T.
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Customer did not leave a comment.

Shani S.
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Customer did not leave a comment.

INGRID O.
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Customer did not leave a comment.

GERALDINE M.
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My experience at the store was awesome! Great guys!

Norman F.
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Customer did not leave a comment.

DANTE D.
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Great customer service, fast in and out!

MANOACH K.
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Customer did not leave a comment.

JULIA J.
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Very Thing was Fine

WINSTON H.
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Customer did not leave a comment.

Daenaih J.
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One the the employees was very rude when I pulled into the return station! He approached me very aggressive and argumentive because I explain that online it said I had to verify and input info as well as he did but he tried to rush me and was very rude with it!!! Also the mileage on the truck was incorrect and when I tried to verify on the app that it wasn't the web link went blank on me !!! Will never rent from this location again

James G.
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So, when I arrived at my original reservation location, both trucks at that location were down for maintenance and the representative was supposed to move our reservation to another location, but had not. He also wouldn't answer the phone when the desk agent called. This meant that we had to call around to other locations to find one with a truck, get our reservation changed to a new location, drive further out, and pick up a truck. It put us an hour behind schedule. So, the start of our experience was terrible. However, the staff at the second location were fantastic.

Leon C.
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The truck was NOT CLEANED when I picked it up...I took pictures.

Kevin H.
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Customer did not leave a comment.

MERRI B.
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Keep up the great work.

Michael S.
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Customer did not leave a comment.

Phillip F.
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Better customer service or Even more contactless service

VICKEIGN M.
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The young lady that rented the van was very polite and fast! When I returned the van, the young man was accommodating and efficient.

Leon C.
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this location does a great job...keep it up

BERNETTA P.
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Customer did not leave a comment.

Jeremy V.
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Customer did not leave a comment.

Alvarez M.
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Customer did not leave a comment.

Tamiko B.
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Customer did not leave a comment.

JIMMIE C.
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Customer did not leave a comment.

LATOYA T.
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Thank you to all staff great service

ROBBIE D.
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Customer did not leave a comment.

DONALD S.
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Customer did not leave a comment.

DUMBOR N.
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N/A

Michael M.
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Customer did not leave a comment.

Talonda H.
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Customer did not leave a comment.

Alicia W.
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Customer did not leave a comment.

ANTWON P.
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Customer did not leave a comment.

Raquel B. | First Impressions |
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They just need to add a grace period for being late

Antoinette J. | Overall Experience |
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Great service

LANIA H.
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I was sent to another location in St Mtn (Copy Cat) to rent a cargo van. When I arrived they only had 1 van & the battery was completely dead. Why this wasn't checked beforehand is crazy. I will only rent from the Covington Hwy location.

LaTonya H.
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Customer did not leave a comment.

DOMINIQUE S.
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Everyone was so nice, came without a reservation and was able to get what I need and get the truck back. Return guy was just as nice. Overall wonderful location!

DEBORAH J.
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Nothing really.

Ingrid I.
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Customer did not leave a comment.

Melanye G.
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Customer did not leave a comment.

DeLace B. | First Impressions |
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Customer did not leave a comment.

ARTEXIS H.
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Nothing the staff was awesome and the GM was too!!

RENE W.
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Ants were in the van and grouped on the outside of the van. I have been trying to reach a manager for days. The battery on the truck died right before it was time to go to the storage unit.

EDWARD C.
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Customer did not leave a comment.

KENYA M.
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Customer did not leave a comment.

RODNEY J.
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Customer did not leave a comment.

ABIMAEL A.
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Customer did not leave a comment.

Robbie D.
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Customer did not leave a comment.

harlen A.
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Customer did not leave a comment.

GREGORY R.
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Customer did not leave a comment.

Valerie R.
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All the staff was very helpful and pleasant.

Shirley S.
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Customer did not leave a comment.

KIM H.
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Customer did not leave a comment.

Tannie F.
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They were very knowledgeable and helpful.

Charlotte N.
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Customer did not leave a comment.

VICTOR M.
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Customer did not leave a comment.

CHERYL V.
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I felt I was over charged for the few miles I drove.

Curtis F.
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Customer did not leave a comment.

David G.
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I customer service stink. I came through the door, no greeting. I waited at least 15min before anyone acknowledge me. Their were 3 representatives at the location and no one greeted.

SAMUEL M.
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I was charged a $20 fee for returning the truck after hours even though I called customer service to alert them that the location service was not working on my phone at the time. The young man I spoke to said he would make a note on my account that I attempted to use the system. Yet I was still charged. I called customer service yesterday to get a refund and was told the location manager would call me to arrange it. No call yet. Shame on you for charging people to return vehicles in the first place!

LATOYA T.
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Customer did not leave a comment.

SHELDON R.
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Customer did not leave a comment.

Dante D.
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Great customer service!

GARY M.
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Customer did not leave a comment.

Telah G.
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Customer did not leave a comment.

ROBERT Q.
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The signage was easy to see and follow. The inspection and paperwork were done before I gathered my papers and stepped out of my car. Parking was orderly and quick. Nice employees did a great job.

DARRYLL J.
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Customer did not leave a comment.

brenda H. | Overall Experience |
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Customer did not leave a comment.

Oscar M. | First Impressions |
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I would have given a better score, but unfortunately I was given a second floor storage unit rather than the 1st floor unit for the price as agreed, and never mentioned whether the units were climate controlled or not when I reserved by phone. Thank you!

Mary A. | First Impressions |
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Love U HALL, they serve all my moving and storage needs.

edward k. | Overall Experience |
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Customer did not leave a comment.

asia c. | First Impressions |
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The workers was very friendly and helpful. I will recommend.

Mohammed L. | Overall Experience |
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there was a leak in my unit , no body got in touch after reporting it

davian w. | First Impressions |
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The staff were great.

TIffany K. | Overall Experience |
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The staff was very helpful and the facility was clean and easy to access.

lafandra c. | Overall Experience |
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Staff is very friendly

Twanda W. | First Impressions |
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The guy that was assisting me was texting on his phone the entire time he was helping me. It was so bad that when I asked him a question he told me to hold on (until he finished texting). Look at cam

Kendra T. | Overall Experience |
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The staff could be a little more professional when handling customers. Also, they could be more respectful.

Tangela R. | Overall Experience |
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One of the best U-haul facilities that I've ever seen.

STANLEY W. | First Impressions |
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The CSRs were very helpful

Shani S. | First Impressions |
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Pre-registration is the best thing to do. The staff moved quickly and efficiently and made this part (truck rental and storage) not as stressful as everything else. Thanks Aaron -_-

Darnell H. | First Impressions |
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The gate key didn't work for that particular weekend so they had to let me in and I couldn't get in after 7pm.

Lillian M. | Overall Experience |
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I will always use your services in the future and will recommend it to everyone.

JESTINA A. | First Impressions |
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The employee was very knowledgeable and respectful thank you.

WILLENE J. | Overall Experience |
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good service

Sherrie t. | Overall Experience |
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Staff member who opened account was courteous and professional. Kind gentleman staff member assisted with lock placed on unit prematurely and assisting with card access. Nice attitude.

MARCUS M. | First Impressions |
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Very helpful

Julia J. | First Impressions |
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I have nothing but good things to say about this location.Used them since I moved here in 2015. I dealt with GM Danny Quinn and now GM Rodrigo Guerrero. Both and all the other employees are awesome.

Althera M. | Overall Experience |
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No comment

Corliss J. | Overall Experience |
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No specific concerns or problems in the more than one year of using this facility.

Abdella S. | Overall Experience |
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Ok

BONITA N. | First Impressions |
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Great customer services thanks you.

SHAQUAN J. | Overall Experience |
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N/a

Derrick B. | Overall Experience |
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Customer Service was wonderful and helpful.

Mia M. | Overall Experience |
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The manager is passive-aggressive, rude and does not follow through. Staff were rude and behaved as if you were bothering them, so I avoided the office unless I absolutely had to go in there.

Arinthia M. | Overall Experience |
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Fast and Easy process. Very safe and clean environment. Thanks

wanda k. | Overall Experience |
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storage units was delivered in a friendly and professional manner which I truly appreciate it

Maurice T. | Overall Experience |
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I will highly recommend this UHaul facility for new clients!

Kiana W. | Overall Experience |
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The staff was great and professional would definitely recommend this location. Please keep up the good work

Geraldine T. | Overall Experience |
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Friendly and polite staff especially Shameka and Dewayne.

BANIKA B. | Overall Experience |
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I am very pleased with the services I received

Loumeecha G. | Overall Experience |
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Not especially polite. Just indifferent.

AYESHA D. | Overall Experience |
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The staff was extremely helpful and I would recommend everyone to this location

Olympia O. | Overall Experience |
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This was a great location, clean, secure, well lit and 24hr access. It allowed me to move my things when I got off work. The only negative is there was no light on the inside of the unit.

AYESHA D. | Overall Experience |
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They were extremely professional and helpful with my needs and I would most definitely use this location again

Mia M. | Overall Experience |
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This facility has had poor service, since I have relocated to Georgia and placed my belongings at this facility. The only reason I have not moved is because I lack manpower and I cannot do it alone.

Lenita T. | Reservation |
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Need more man power short of help

Joseph S. | Overall Experience |
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always good customer service,,,,,,,

SIDNEY F. | Overall Experience |
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Great Staff, Keep up the good work!!!!

PATRICA P. | Overall Experience |
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Would use this facility again in the future if needed. Staff was always helpful and inside storage facility was clean and easily accessed.

Sherna S. | Reservation |
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Customer service was excellent and helpful.

Loumeecha G. | Reservation |
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The service was quick and the staff was courteous.

ANITA B. | Overall Experience |
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The staff was very friendly and helpful. I did experience one problem when I notice the roof of my controlled temperature unit was leaking. Management took care if it quickly.

Rachelle P. | Overall Experience |
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Good overall, just need to lower prices

Debra a. | Overall Experience |
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Uhaul is my place for storage,but the property need more parking space for customers.

Ronald Y. | Overall Experience |
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The storage was fine but we returned a trailer on Sunday 1 day early and was charged an extra day because staff didn’t check it in until the following day after 3pm

No reviews have been submitted for this location.

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