Customer did not leave a comment.Javier M.
Customer Reviews for U-Haul Moving & Storage at Covington Hwy
Decatur, GA 30035
(1/4 Mi Outside I-285)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.John J.
Great customer service and very efficient.Alyssa A.
Customer did not leave a comment.Anthony M.
Great customer service and friendly staff.david T.
Had a very good experienceJacqueline H.
Always helpful No complaints.LARRY S.
Customer did not leave a comment.Tascha S.
Better customer service and better equipment this is the 2nd time I went there the trailer had nails in the tire and nobody is checking the equipment to see if it road readyRobert N.
The entire staff was very pleasant and helpful and also thoroughTony T.
i wasn't happy that I had to upload my photo id again and take a mug shot when I arrive but overall customer service was outstanding, smiling faces as they greet youâ€¦.Stacy H.
Mobile check in was wonderful. Clean and well stocked locationKAREN S.
I've used this location several times, the staff is polite, helpful and professional.Tommisean T.
Customer did not leave a comment.Nelson D.
I was asked to remove a truck from between two other trucks by the manager, but in the a complaining aisle there were two trucks parked at an angle over the line. This would have made me almost run into one of the other trucks. I asked the manager would he have so.eone to move it out for me because of the way they parked it. He went back and forth with ke telling me why are you driving if you can move those close trucks. I came back inside since I had to squeeze between two other trucks in adjacent aisle to get in the truck. I went back in asked the manager that I refused to move it park where issues could happen. He got upset told one of his associates go move that truck out for him.Elijah H.
Customer did not leave a comment.Tirzha J.
When I picked up the trailer, the guy that hitched it up did the following: 1. Saw and acknowledged a broken padlock in the bed of the trailer and had no intentions of removing it until I said something. A loose padlock on the trailer bed presents an obvious road hazard to others. 2. He checked the flashers on the trailer noting that they did not work. When I inquired about the inop flashers, he said â€œyou'll be OK, people do that all the timeâ€. I told him if someone runs into the back of me, I'll be liable because NONE of the trailer lights work. I showed him the OBVIOUS broken wires on the trailer and had to INSIST on another trailer that is road safe. On top of it all, I didn't like the fact that I had to upload my license and photo to a facial recognition database. I understand it is to protect UHaul for criminals but I'm not a criminal and don't appreciate being treated like one.BRANDON T.
Customer did not leave a comment.catherine B.
Horrible customer service and truck was awful...need to do better with all the money uhaul makesTracie P.
Customer did not leave a comment.sheldine M.
The employees were very nice and helpful, the 20' truck served it's purpose, it wasn't terrible, but could have been a little cleaner inside. Overall, we got the job done and would rent again if needed.Patricia C.
The gentlemen who assisted at front desk and with trailer were very professional and kind when handling the transaction.Rochelle D.
Reservation can be handled a little better from what I experienced on today.but I understand the whole world is going through pretty much the same thing right now. EVICTIONS!!!! Just like COVID it was unexpected. So I feel right now you all need a few more trucks.because sometimes things happen in the process of moving.and people don't have to be turned away or not get the vehicle that they reserved 2 weeks ahead of the time that they need a U haul Truck,to the fact that of the timing that a person thought that they would be finished moving in that time frame to return the truck.Regina B.
The people were great. They hooked up the trailer to the truck I rented. And made sure the turn signals, brake lights were operating properly. And asked if I had any questions. And also suggested, I watched the YouTube video for loading my vehicle on the trailer. That made the process so easy. I felt like a expert. Thanks guys and girls.Gary W.
The attendant customer service was well below acceptable and the truck was nasty on the inside. Why does UHaul charge a cleaning fee when the vehicle is nasty on the inside (floor and seats)?Derwin E.
Excellent serviceLeon C.
Dudes working were super helpful - very appreciative of them!Jenna J.
The customer service is always goodESTHER W.
Customer did not leave a comment.George P.
Not a thing. Great service thank you.MELVIN D.
Excellent customer service!THOMAS F.
Customer did not leave a comment.Rhonda R.
The morning managerial staff should be more friendlier, especially management. The young man that assisted me was wonderful and extremely, courteous and helpful. The manager on the other hand wasn't, he was too busy barking orders at the young man that was assisting us, and he didn't even say good morning after opening the front doors.Evelyn C.
Better customer service when I returned the Uhaul the young lady had poor customer service with me and another customer!ALLECIA P.
Customer did not leave a comment.Tom U.
The uhaul website to check the rental truck in is the worst. It does not work and it's a big inconvenience especially when you're returning the vehicle at 10pm. It's not safe!Tameka B.
Customer did not leave a comment.TERRANCE B. | Overall Experience
Customer did not leave a comment.Ashley A.
Customer did not leave a comment.walter H.
Customer did not leave a comment.JOHN C.
Customer did not leave a comment.Wilson S.
Customer did not leave a comment.Stevie S.
Customer did not leave a comment.lennox D.
Customer did not leave a comment.presueil N.
Very friendly staff rate 100%Kidane T. | First Impressions
Customer did not leave a comment.Dante D.
Customer did not leave a comment.Cary W.
Diamond told me my truck was in DD. I spent 30-40 minutes trying to complete the "before you go" on the WRONG truck. I noticed the mileage difference and I couldn't crank the truck. She told me she would come to see my problem but I had to wait for her to complete the other customers in the store.. A young man came out and showed me my truck in lane EE. This was a major inconvenience since I had movers waiting for me.Mordena S.
Great experienceLeon C.
Truck was dirty AC didn't work I was overchargedKimberly W.
Was overcharged for a missing/damaged dolly which wasn't checked in by returning employee. I believe the employee is scamming the organization by checking in truck from the front seat, not checking the back. I've put in a filed complaint to have my 100 returned but it hasn't yet / I won't be doing business with uhaul again.David R.
Fast service and was able to rent what I needed.donald K.
Received great customer service at this location! In and out, return process was easy as well!Nathan W.
It seems as though long lines and confused customer service is a thing to expect from U-Haul.Shirley B.
Customer did not leave a comment.Michael B.
Customer did not leave a comment.Dontavis B.
Everyone was friendly professional and very helpful getting me in and out quicklyDONALD M.
Not a thing.Wilbur G.
Customer did not leave a comment.Talitha R.
Customer did not leave a comment.Cheryl G.
Customer did not leave a comment.AUDREY J.
Customer did not leave a comment.Juan P.
Customer did not leave a comment.VALENTINE B.
Customer did not leave a comment.CARY W.
Good customer service 😁Kenroy M.
Customer did not leave a comment.TARA F.
Customer did not leave a comment.Dante D.
Nice Workers, No ComplaintsJewel J.
I was charged for damages on truck and my signature was signed on documents I didn't sign. This is fraudTiffany D.
Also offer hourly rental rates on the open trailers.Wadeeah M.
Services were Great. Hard working employees are there. I Love to visit..CLARENCE G.
I've used this location multiple times. The team is awesome!! You should have them train other locations because they absolutely understand customer serviceRenea D.
The guys were very polite and helpful!!JOYCE M.
Customer did not leave a comment.Mary B.
I thank the staff @ covington location stay busy, but very helpful professional. No complaints from me.LARRY S.
Customer did not leave a comment.Rodney G.
I had an initial reservation 5 minutes from my home. The evening before my reservation was moved to a location 30 minutes away. When I called to ask why or see if anything was closer, I was transferred to a total of 4 people, having to wait 6-7 minutes on hold before each person, some of them transferring me even before I asked a question. The morning of my reservation I headed to the location 30 minutes away only to find that it was a run down tire shop with no one there and the truck size I reserved was not there. I spent another 30 minutes on the phone that morning to desperately find a truck and finally was sent to my final location. There, they told me that they had double booked the truck and that they wouldn't have anything available for me initially. Finally they were able to find something at that location to make it work, but instead of one way like I originally booked, I needed to return the truck there later that day which overall cost more in both fuel and miles. The phone customer service and online booking through uhaul are overall terrible, and I will avoid using the company in the future.Danielle D.
Customer did not leave a comment.Eric H.
I have another leg of travel and decided to explore another service provider which has nothing to do w/the storefront or personnel.Melvin O.
Everything is perfectDEANGELO J.
The first time I requested a pick up truck, "we don't have one now" ok so I took the cargo van, to find a low tire. Second time again no pick up again, although one was there. Again another cargo van. The bottom line "don't rent from this store"William T.
Good Customer service.Larry H.
Customer did not leave a comment.Marcellus P.
Customer did not leave a comment.Danita P.
The staff was knowledgeable, helpful and friendly! Thanks for a great experience!Monica D.
Customer did not leave a comment.Hector G. | First Impressions
The staff were very professional and polite...I will definitely rent my next Uhaul from them again.tamela A.
I was notified the night before that my pickup location changed, which added to the to mileage and difficulty of the move. The truck also did NOT have a dolly in it, despite reserving one.Jennings H.
Customer did not leave a comment.Trichelle S.
Staff is efficient, knowledgeable, and personable. Everything needed to counter the stress of a move. Great location.DJarvis L.
The young Lady that assisted me was very courteous and professional..Gellet M.
Great service wonderful staffPhillip F.
Customer did not leave a comment.Christine H. | Overall Experience
Customer did not leave a comment.NAKEITTA W. | First Impressions
GoodAnthony R. | Overall Experience
The truck was dirty when rented and I was charged $80 dollars to have it cleaned. I was told I should have checked it before rental. Poor customer service, very disappointed and rude response.Steve H.
It is always a pleasure renting from this location.ESTHER W.
Improve you Management staff. He is very very ! unprofessional , poor customer service skills, Very disrespectful to other employees in the presence of customers. On his cellphone, holding long conversations with employees, disregardingthe customers in the store. Every time I come to this store it's always a long wait and EXTREMELY POOR CUSTOMER SERVICE! I WILL BE IN CONTACT WITH THE REGIONAL MANAGERstacie C.
Truck had a heavy cigarette smell. I was OK with it, but some won't be. Just a heads up.GREGORY R.
I don't know, but I appreciate your work Thanksjamal K.
Keep up the great workWILLIE H.
The truck that was provided to me was a piece of shit, it needs a lot of work done to it. It should not be rented to anyone else until it's repairedLatashis P.
Ive been using this location every time I have had to move the whole crew thats there is Great!!!! I also left boxes I had already purchased and had to go back to retrieve them and it was no problem they already knew Thanks Guys keep up the good work Ralph HarrisRalph H.
They are awesome on Covington hwy nice and friendlycamelia g. | Overall Experience
Duane and his staff are awesome! My move-in process was extremely easy and I will definitely recommend this location to others.Shanice S. | First Impressions
The gentlemen working on the day I went were awesome to work with!!Joanne R. | First Impressions
Customer did not leave a comment.Zanetta C. | Overall Experience
The manager was the bestINGRID R. | First Impressions
But if they take the lock off your storage unit you shouldn’t have to pay for it or if you have to pay for that should give the lock do you freeLinda B. | First Impressions
Customer did not leave a comment.Zakesia D. | Overall Experience
Customer did not leave a comment.TRACY W. | First Impressions
Extended hours for Access to storageJermaine S. | Overall Experience
Customer did not leave a comment.Miguel R. | Overall Experience
No problemBarbara C. | Overall Experience
Customer did not leave a comment.ASHLEY B. | First Impressions
Customer did not leave a comment.Erica F. | Overall Experience
Customer did not leave a comment.Diana B. | Overall Experience
Customer did not leave a comment.Karen K. | Overall Experience
Customer service was amazing. Transactions was smooth and easy.KASHYRA T. | First Impressions
Customer did not leave a comment.Emma H. | First Impressions
Great Staff!!!!!FAITH B. | First Impressions
Customer did not leave a comment.Ben C. | First Impressions
Customer did not leave a comment.Courtney W. | Overall Experience
Duane and his staff are the best and have always given me the best customer service. They are responsive and natural problem solvers whenever I need their help. Most Recommended U-Haul!Milton B. | Overall Experience
Customer did not leave a comment.Ariane D. | Overall Experience
Customer did not leave a comment.CRYSTAL H. | Overall Experience
Okeshi mainly provided me services and was exceptional in assisting me every time he did help.SHARQUNDRA A. | Overall Experience
Customer did not leave a comment.Mark W. | First Impressions
The storage u it says for 1 bedroom and half of my stuff did not fitTrevis L J. | Online Move In
Customer did not leave a comment.Laurice K. | Overall Experience
U Haul is giving out false information just to secure sales.Theresa S. | Overall Experience
I had roaches in all of my boxes they was awful I am so disappointed in that storage place. That’s my first time going through this experience.Tatiana P. | Overall Experience
Rate was great for what I needed to move & got a storage included for free.JAMILA G. | First Impressions
Employees were very helpful and nice.LINDA C. | Overall Experience
Customer did not leave a comment.Rachel T. | Overall Experience
Poor customer service. I reserved storage unit weeks in advance with a credit card on file. When I got to the storage facility, the unit I requested was not available which cause me to have to take the next size unit at a higher cost. Rep said take it or leave it. How can I leave it if I had a moving company moving my property. No consideration what so ever. I would not recommend anyone to this location or to uhaul if this is the service you render to customers. If you reserve a unit that unit should be held if credit card is on hold to reserve it. They were not trying to resolve the issue. I have this unit, take it or leave it.debra w. | First Impressions
Customer did not leave a comment.Jermaine S. | First Impressions
Very clean, excellent customer service! I would definitely recommend this facilitycassandra c. | Overall Experience
They gave me a Unit where someone belongs was still in the unit but the lock was cut off unit was not clear out. Staff needs to do better and check things out before moving forward also staff was eating at front desk very unprofessional.Andrea B. | First Impressions
The young lady at the front desk was very knowledgeable and helpful. She should be considered for management.Rachel T. | First Impressions
We kept our storage unit about 3 years and had no issues. It was more expensive than we thought it would be though.Kristie R. | Overall Experience
Customer did not leave a comment.Abdella S. | Overall Experience
Great customer service especially from Okeshi and staff!Marlene F. | Overall Experience
When I told the worker that I was supposed to get a free month, he said he wasn't sure his manager was still doing that Eventually he said that I did qualify ( not sure why things would be changed 🤔 from the call center)Shirley M. | First Impressions
Customer did not leave a comment.Yalonda M. | Online Move In
Customer did not leave a comment.Shaleka F. | Overall Experience
The only issue I had was trying to reach someone in the office onsite. I moved out my storage on May 14th and I had just moved into my home. I did not hey chance to go back to the unit because I also had surgery scheduled. I had been trying to reach the location before and after my surgery to let them know the unit was empty and to find out of I could send my daughter to sign any documents needed.Yolander C. | Overall Experience
Customer did not leave a comment.KEO C. | First Impressions
Customer did not leave a comment.Jamila C. | First Impressions
Staff was knowledgeable only problem not wearing any massMARCIA D. | First Impressions
The fees are a bit muchMARCUS M. | Overall Experience
Customer did not leave a comment.MALIK A. | Overall Experience
Facility refused access for the POD delivery.. Had to (last minute) redirect to another Uhaul facility. The change resulted in the storage cost tripling from the originally agreed upon contract. The entire ordeal was frustrating.Karen K. | First Impressions
The manager is rude! I really don’t want my stuff at this storage because of how unfriendly he isMark L. | First Impressions
Staff always helpful with any concerns I had. Facility and lot was always clean and accessible. They even received a UPS package for me from my job. I definitely appreciated that!Edsell H. | Overall Experience
Customer did not leave a comment.Arizona L. | First Impressions
Uhaul is the worst. Straight cold hearted. Uhaul didn't even work with me during this crisis. All types of delays and scams that made my funds late and or stuck, and all Uhaul did was hound me about payments and add on late fees. Never ever will I do business with uhaul.Venus P. | Overall Experience
The Store mgr and his employees are the best and I'm so forever grateful Thank you again uhaul familySHANEKA M. | First Impressions
Love the customer service fast and friendly! All the staff were excellentChris J. | Overall Experience
Staff was very interested and attentive to my needs.pamela t. | First Impressions
Because of the severity of my inconvenience, I presume U-Haul service is either completely incompetent or predatory, or maybe even both. I have no faith in U-Haul’s service system after my personal experience, and if I am fortunate I will never have to depend on their service again.Asher R. | First Impressions
They just need to add a grace period for being lateRaquel B. | First Impressions
Great serviceAntoinette J. | Overall Experience
Customer did not leave a comment.DeLace B. | First Impressions
Customer did not leave a comment.brenda H. | Overall Experience
I would have given a better score, but unfortunately I was given a second floor storage unit rather than the 1st floor unit for the price as agreed, and never mentioned whether the units were climate controlled or not when I reserved by phone. Thank you!Oscar M. | First Impressions
Love U HALL, they serve all my moving and storage needs.Mary A. | First Impressions
Customer did not leave a comment.edward k. | Overall Experience
The workers was very friendly and helpful. I will recommend.asia c. | First Impressions
there was a leak in my unit , no body got in touch after reporting itMohammed L. | Overall Experience
The staff were great.Davian W. | First Impressions
The staff was very helpful and the facility was clean and easy to access.TIffany K. | Overall Experience
Staff is very friendlylafandra c. | Overall Experience
The guy that was assisting me was texting on his phone the entire time he was helping me. It was so bad that when I asked him a question he told me to hold on (until he finished texting). Look at camTwanda W. | First Impressions
The staff could be a little more professional when handling customers. Also, they could be more respectful.Kendra T. | Overall Experience
One of the best U-haul facilities that I've ever seen.Tangela R. | Overall Experience
The CSRs were very helpfulSTANLEY W. | First Impressions
Pre-registration is the best thing to do. The staff moved quickly and efficiently and made this part (truck rental and storage) not as stressful as everything else. Thanks Aaron -_-Shani S. | First Impressions
The gate key didn't work for that particular weekend so they had to let me in and I couldn't get in after 7pm.Darnell H. | First Impressions
I will always use your services in the future and will recommend it to everyone.Lillian M. | Overall Experience
The employee was very knowledgeable and respectful thank you.JESTINA A. | First Impressions
good serviceWILLENE J. | Overall Experience
Staff member who opened account was courteous and professional. Kind gentleman staff member assisted with lock placed on unit prematurely and assisting with card access. Nice attitude.Sherrie t. | Overall Experience
Very helpfulMARCUS M. | First Impressions
I have nothing but good things to say about this location.Used them since I moved here in 2015. I dealt with GM Danny Quinn and now GM Rodrigo Guerrero. Both and all the other employees are awesome.Julia J. | First Impressions
No commentAlthera M. | Overall Experience
No specific concerns or problems in the more than one year of using this facility.Corliss J. | Overall Experience
OkAbdella S. | Overall Experience
Great customer services thanks you.BONITA N. | First Impressions
N/aSHAQUAN J. | Overall Experience
Customer Service was wonderful and helpful.Derrick B. | Overall Experience