Customer Reviews for U-Haul Moving & Storage at Covington Hwy

3,153 reviews

4360 Covington Hwy   Decatur, GA 30035
(1/4 Mi Outside I-285)

(404) 284-0918

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(404) 284-0918

4360 Covington Hwy
Decatur, GA 30035
(1/4 Mi Outside I-285)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The experience was GREAT!

Ronny P. 
Rating:
5.0

I had a great experience at this location. The employees were attentive and courteous

James D. 
Rating:
5.0

Customer did not leave a comment.

Henry L. 
Rating:
5.0

The store associate ( may be the manager) at the store is always helpful and efficient. Today there was a line but that didn't make him feel rushed and his customer service didnt lack either. He took his time to ensure an older lady received the help she needed including help with boxes. When I dropped off the truck the associate was kind courteous and made it simple … left me with NO questions.

Lacy B. 
Rating:
5.0

Employee helpful in helping me decide on what in the storage unit best suit my needs. And choosing the type of truck. Staff is very friendly. The site is clean. I feel safe in going to my unit.

Ethlyn C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Betty M. 
Rating:
4.0

Customer did not leave a comment.

Diane W. 
Rating:
5.0

Customer did not leave a comment.

Nemecia B. 
Rating:
5.0

Customer did not leave a comment.

tiffany k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ken K. 
Rating:
5.0

excellent service

Leon C. 
Rating:
5.0

Not at this time

Tiffany K. 
Rating:
5.0

Customer did not leave a comment.

Shirley W. 
Rating:
5.0

I love this location. I am always greeted warmly and I feel very much respected and appreciated

ESTHER W. 
Rating:
5.0

Na

Elizabeth B. 
Rating:
4.0

If a customer is placed on a reserved list and not guaranteed the van they reserved it would be useful to let them know

Terel W. 
Rating:
5.0

My only issue was I wanted to rent the truck for 3 more hrs as I was at work and didn't have everything done as yet, and was told I had to return it as it was reserved for someone else. Other than that service was good.

Andramackey W. 
Rating:
5.0

Check equipment before releasing to customers. I rented a trailer and there was a hole in one of the tires and couldn't hold air.

Prince J. 
Rating:
5.0

Customer did not leave a comment.

Nicholas S. 
Rating:
5.0

Customer did not leave a comment.

TRACY W. 
Rating:
3.0

Customer did not leave a comment.

quanishia D. 
Rating:
5.0

Great management, great team.

James T. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM W. 
Rating:
5.0

Customer did not leave a comment.

Khayree H. 
Rating:
5.0

Customer did not leave a comment.

Dyletha P. 
Rating:
5.0

Very professional and willing to assist when customer needs it. Thanks so much for a good experience with U-haul.

janet J. 
Rating:
5.0

Great service!

Dante D. 
Rating:
5.0

My criticism would be to explain the breakdown in taxes and fees.

Stacy K. 
Rating:
5.0

Awesome Service

Leon C. 
Rating:
5.0

The staff was friendly and helpful, particularly the young woman who greeted me when I returned the truck. She took care of everything and sent me on my way within 10 minutes of my arrival.

Virginia J. 
Rating:
5.0

Customer did not leave a comment.

kaesha T. 
Rating:
5.0

Customer did not leave a comment.

Laverne K. 
Rating:
4.0

Customer did not leave a comment.

Christopher L. 
Rating:
5.0

Smooth easy great use of technology for verification.

Charles F. 
Rating:
3.0

Make sure the previous customer thoroughly clean out the equipment of debris and odor. Especially the enclosed box trailers. The one I rented had a terrible odor like something dead.

Keith G. 
Rating:
5.0

Customer did not leave a comment.

BERNARD S. 
Rating:
4.0

Nothing at all perfect service and fast. Location is just hard to get out of.

earl D. 
Rating:
3.0

There was one woman who helped me on Monday who was *actually* helpful and took initiative. Everyone else could not have cared less.

Marion S. 
Rating:
3.0

Customer did not leave a comment.

donald H. 
Rating:
5.0

Customer did not leave a comment.

Jessica V. 
Rating:
5.0

Customer did not leave a comment.

Charisma P. 
Rating:
4.0

Customer did not leave a comment.

Angela H. 
Rating:
5.0

Customer did not leave a comment.

June O. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

kwamie S. 
Rating:
5.0

Customer did not leave a comment.

Bobby B. 
Rating:
5.0

Thanks to all.very frenly and good.thanks

Aleida D. 
Rating:
5.0

Customer did not leave a comment.

Dante D. 
Rating:
5.0

Customer did not leave a comment.

Virgil H. 
Rating:
5.0

Customer did not leave a comment.

ANNA B. 
Rating:
5.0

Nothing at all.

Glenn D. 
Rating:
5.0

Customer did not leave a comment.

Kikamon R. 
Rating:
5.0

Customer did not leave a comment.

BERNARD S. 
Rating:
2.0

Fully explain that the free month of storage is only at specific locations

Armoni G. 
Rating:
5.0

This location was professional

David O. 
Rating:
5.0

Customer did not leave a comment.

william S. 
Rating:
3.0

The process with reservation with too lengthy I'm in location for an hr because equipment was ready.

Tanya L. 
Rating:
5.0

Everything was great.

BERNARD S. 
Rating:
5.0

Great service!

Dante D. 
Rating:
3.0

The vehicles at this location are in poor shape.

Brandon F. 
Rating:
5.0

Great service and Great people good combination!

LINUS W. 
Rating:
4.0

Extremely awesome service from the whole staff. Including update storage payment from the friendly woman receptionist. Again thank you for a wonderful service!!!!

Shawna T.  |  Overall Experience 
Rating:
5.0

Excellent experience

Leon C. 
Rating:
5.0

Great EXPERIENCE!!! Employees were very friendly and courteous.

Charlotte P. 
Rating:
5.0

Customer did not leave a comment.

Wayne G. 
Rating:
5.0

Customer did not leave a comment.

TRACY W.  |  Overall Experience 
Rating:
5.0

Nothing, it was a breeze, in and out process.

Kalvin R. 
Rating:
5.0

Always have a great rental experience at this location.

Leon C. 
Rating:
5.0

The equipment was well maintained however, the equipment was dirty, it had broken glass in and instead of the employee cleaning it out when it was pointed out, we had to clean it out. In addition, the customer service agent that assisted us, did not greet us as we were waiting and she continue to do her daily work while we waited in line for service, when she finally decided to stop doing her work she finally decided to assist us. Also, during the transaction she appeared to be occupied with whatever she had going on on her personal phone. Poor customer service. I will say, the week prior to this there were three guys working and they provided the utmost best customer service. She is not good for your business.

Audrey D. 
Rating:
5.0

More employees. There was a line.

Geoffrey J. 
Rating:
1.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

Very good service

geneva` J. 
Rating:
5.0

Customer did not leave a comment.

Shawn S. 
Rating:
5.0

Customer did not leave a comment.

Pauline B. 
Rating:
3.0

Customer did not leave a comment.

Javier M. 
Rating:
5.0

Customer did not leave a comment.

John J. 
Rating:
5.0

Great customer service and very efficient.

Alyssa A. 
Rating:
5.0

Customer did not leave a comment.

Anthony M. 
Rating:
5.0

Great customer service and friendly staff.

david T. 
Rating:
5.0

Had a very good experience

Jacqueline H. 
Rating:
5.0

Always helpful No complaints.

LARRY S. 
Rating:
5.0

Customer did not leave a comment.

Tascha S. 
Rating:
2.0

Better customer service and better equipment this is the 2nd time I went there the trailer had nails in the tire and nobody is checking the equipment to see if it road ready

Robert N. 
Rating:
5.0

The entire staff was very pleasant and helpful and also thorough

Tony T. 
Rating:
5.0

i wasn't happy that I had to upload my photo id again and take a mug shot when I arrive but overall customer service was outstanding, smiling faces as they greet you….

Stacy H. 
Rating:
5.0

Mobile check in was wonderful. Clean and well stocked location

KAREN S. 
Rating:
4.0

I've used this location several times, the staff is polite, helpful and professional.

Tommisean T. 
Rating:
3.0

Customer did not leave a comment.

Nelson D. 
Rating:
3.0

I was asked to remove a truck from between two other trucks by the manager, but in the a complaining aisle there were two trucks parked at an angle over the line. This would have made me almost run into one of the other trucks. I asked the manager would he have so.eone to move it out for me because of the way they parked it. He went back and forth with ke telling me why are you driving if you can move those close trucks. I came back inside since I had to squeeze between two other trucks in adjacent aisle to get in the truck. I went back in asked the manager that I refused to move it park where issues could happen. He got upset told one of his associates go move that truck out for him.

Elijah H. 
Rating:
5.0

Customer did not leave a comment.

Tirzha J. 
Rating:
2.0

When I picked up the trailer, the guy that hitched it up did the following: 1. Saw and acknowledged a broken padlock in the bed of the trailer and had no intentions of removing it until I said something. A loose padlock on the trailer bed presents an obvious road hazard to others. 2. He checked the flashers on the trailer noting that they did not work. When I inquired about the inop flashers, he said “you'll be OK, people do that all the time”. I told him if someone runs into the back of me, I'll be liable because NONE of the trailer lights work. I showed him the OBVIOUS broken wires on the trailer and had to INSIST on another trailer that is road safe. On top of it all, I didn't like the fact that I had to upload my license and photo to a facial recognition database. I understand it is to protect UHaul for criminals but I'm not a criminal and don't appreciate being treated like one.

BRANDON T. 
Rating:
5.0

Customer did not leave a comment.

catherine B. 
Rating:
2.0

Horrible customer service and truck was awful...need to do better with all the money uhaul makes

Tracie P. 
Rating:
5.0

Customer did not leave a comment.

sheldine M. 
Rating:
4.0

The employees were very nice and helpful, the 20' truck served it's purpose, it wasn't terrible, but could have been a little cleaner inside. Overall, we got the job done and would rent again if needed.

Patricia C. 
Rating:
4.0

The gentlemen who assisted at front desk and with trailer were very professional and kind when handling the transaction.

Rochelle D. 
Rating:
4.0

Reservation can be handled a little better from what I experienced on today.but I understand the whole world is going through pretty much the same thing right now. EVICTIONS!!!! Just like COVID it was unexpected. So I feel right now you all need a few more trucks.because sometimes things happen in the process of moving.and people don't have to be turned away or not get the vehicle that they reserved 2 weeks ahead of the time that they need a U haul Truck,to the fact that of the timing that a person thought that they would be finished moving in that time frame to return the truck.

Regina B. 
Rating:
1.0

Misleading

SHAMECCEA R. 
Rating:
5.0

The people were great. They hooked up the trailer to the truck I rented. And made sure the turn signals, brake lights were operating properly. And asked if I had any questions. And also suggested, I watched the YouTube video for loading my vehicle on the trailer. That made the process so easy. I felt like a expert. Thanks guys and girls.

Gary W. 
Rating:
2.0

The attendant customer service was well below acceptable and the truck was nasty on the inside. Why does UHaul charge a cleaning fee when the vehicle is nasty on the inside (floor and seats)?

Derwin E. 
Rating:
5.0

Excellent service

Leon C. 
Rating:
4.0

Dudes working were super helpful - very appreciative of them!

Jenna J. 
Rating:
5.0

The customer service is always good

ESTHER W. 
Rating:
4.0

Customer did not leave a comment.

George P. 
Rating:
4.0

Customer did not leave a comment.

TERRANCE B.  |  Overall Experience 
Rating:
5.0

Very friendly staff rate 100%

Kidane T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hector G.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Christine H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

NAKEITTA W.  |  First Impressions 
Rating:
5.0

Good

Anthony R.  |  Overall Experience 
Rating:
5.0

They are awesome on Covington hwy nice and friendly

camelia g.  |  Overall Experience 
Rating:
5.0

Duane and his staff are awesome! My move-in process was extremely easy and I will definitely recommend this location to others.

Shanice S.  |  First Impressions 
Rating:
5.0

The gentlemen working on the day I went were awesome to work with!!

Joanne R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zanetta C.  |  Overall Experience 
Rating:
5.0

The manager was the best

INGRID R.  |  First Impressions 
Rating:
5.0

But if they take the lock off your storage unit you shouldn’t have to pay for it or if you have to pay for that should give the lock do you free

Linda B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zakesia D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TRACY W.  |  First Impressions 
Rating:
5.0

Extended hours for Access to storage

Jermaine S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Miguel R.  |  Overall Experience 
Rating:
5.0

No problem

Barbara C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ASHLEY B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erica F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Diana B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen K.  |  Overall Experience 
Rating:
5.0

Customer service was amazing. Transactions was smooth and easy.

KASHYRA T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Emma H.  |  First Impressions 
Rating:
5.0

Great Staff!!!!!

FAITH B.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Ben C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Courtney W.  |  Overall Experience 
Rating:
5.0

Duane and his staff are the best and have always given me the best customer service. They are responsive and natural problem solvers whenever I need their help. Most Recommended U-Haul!

Milton B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ariane D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL H.  |  Overall Experience 
Rating:
5.0

Okeshi mainly provided me services and was exceptional in assisting me every time he did help.

SHARQUNDRA A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark W.  |  First Impressions 
Rating:
2.0

The storage u it says for 1 bedroom and half of my stuff did not fit

Trevis L J.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Laurice K.  |  Overall Experience 
Rating:
1.0

U Haul is giving out false information just to secure sales.

Theresa S.  |  Overall Experience 
Rating:
3.0

I had roaches in all of my boxes they was awful I am so disappointed in that storage place. That’s my first time going through this experience.

Tatiana P.  |  Overall Experience 
Rating:
5.0

Rate was great for what I needed to move & got a storage included for free.

JAMILA G.  |  First Impressions 
Rating:
5.0

Employees were very helpful and nice.

LINDA C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rachel T.  |  Overall Experience 
Rating:
2.0

Poor customer service. I reserved storage unit weeks in advance with a credit card on file. When I got to the storage facility, the unit I requested was not available which cause me to have to take the next size unit at a higher cost. Rep said take it or leave it. How can I leave it if I had a moving company moving my property. No consideration what so ever. I would not recommend anyone to this location or to uhaul if this is the service you render to customers. If you reserve a unit that unit should be held if credit card is on hold to reserve it. They were not trying to resolve the issue. I have this unit, take it or leave it.

debra w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jermaine S.  |  First Impressions 
Rating:
5.0

Very clean, excellent customer service! I would definitely recommend this facility

cassandra c.  |  Overall Experience 
Rating:
3.0

They gave me a Unit where someone belongs was still in the unit but the lock was cut off unit was not clear out. Staff needs to do better and check things out before moving forward also staff was eating at front desk very unprofessional.

Andrea B.  |  First Impressions 
Rating:
5.0

The young lady at the front desk was very knowledgeable and helpful. She should be considered for management.

Rachel T.  |  First Impressions 
Rating:
4.0

We kept our storage unit about 3 years and had no issues. It was more expensive than we thought it would be though.

Kristie R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Abdella S.  |  Overall Experience 
Rating:
5.0

Great customer service especially from Okeshi and staff!

Marlene F.  |  Overall Experience 
Rating:
5.0

When I told the worker that I was supposed to get a free month, he said he wasn't sure his manager was still doing that Eventually he said that I did qualify ( not sure why things would be changed 🤔 from the call center)

Shirley M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Yalonda M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Shaleka F.  |  Overall Experience 
Rating:
4.0

The only issue I had was trying to reach someone in the office onsite. I moved out my storage on May 14th and I had just moved into my home. I did not hey chance to go back to the unit because I also had surgery scheduled. I had been trying to reach the location before and after my surgery to let them know the unit was empty and to find out of I could send my daughter to sign any documents needed.

Yolander C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KEO C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jamila C.  |  First Impressions 
Rating:
5.0

Staff was knowledgeable only problem not wearing any mass

MARCIA D.  |  First Impressions 
Rating:
4.0

The fees are a bit much

MARCUS M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MALIK A.  |  Overall Experience 
Rating:
2.0

Facility refused access for the POD delivery.. Had to (last minute) redirect to another Uhaul facility. The change resulted in the storage cost tripling from the originally agreed upon contract. The entire ordeal was frustrating.

Karen K.  |  First Impressions 
Rating:
2.0

The manager is rude! I really don’t want my stuff at this storage because of how unfriendly he is

Mark L.  |  First Impressions 
Rating:
5.0

Staff always helpful with any concerns I had. Facility and lot was always clean and accessible. They even received a UPS package for me from my job. I definitely appreciated that!

Edsell H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Arizona L.  |  First Impressions 
Rating:
1.0

Uhaul is the worst. Straight cold hearted. Uhaul didn't even work with me during this crisis. All types of delays and scams that made my funds late and or stuck, and all Uhaul did was hound me about payments and add on late fees. Never ever will I do business with uhaul.

Venus P.  |  Overall Experience 
Rating:
5.0

The Store mgr and his employees are the best and I'm so forever grateful Thank you again uhaul family

SHANEKA M.  |  First Impressions 
Rating:
5.0

Love the customer service fast and friendly! All the staff were excellent

Chris J.  |  Overall Experience 
Rating:
5.0

Staff was very interested and attentive to my needs.

pamela t.  |  First Impressions 
Rating:
1.0

Because of the severity of my inconvenience, I presume U-Haul service is either completely incompetent or predatory, or maybe even both. I have no faith in U-Haul’s service system after my personal experience, and if I am fortunate I will never have to depend on their service again.

Asher R.  |  First Impressions 
Rating:
3.0

They just need to add a grace period for being late

Raquel B.  |  First Impressions 
Rating:
5.0

Great service

Antoinette J.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

DeLace B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

brenda H.  |  Overall Experience 
Rating:
3.0

I would have given a better score, but unfortunately I was given a second floor storage unit rather than the 1st floor unit for the price as agreed, and never mentioned whether the units were climate controlled or not when I reserved by phone. Thank you!

Oscar M.  |  First Impressions 
Rating:
5.0

Love U HALL, they serve all my moving and storage needs.

Mary A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

edward k.  |  Overall Experience 
Rating:
5.0

The workers was very friendly and helpful. I will recommend.

asia c.  |  First Impressions 
Rating:
4.0

there was a leak in my unit , no body got in touch after reporting it

Mohammed L.  |  Overall Experience 
Rating:
5.0

The staff were great.

Davian W.  |  First Impressions 
Rating:
5.0

The staff was very helpful and the facility was clean and easy to access.

TIffany K.  |  Overall Experience 
Rating:
3.0

Staff is very friendly

lafandra c.  |  Overall Experience 
Rating:
1.0

The guy that was assisting me was texting on his phone the entire time he was helping me. It was so bad that when I asked him a question he told me to hold on (until he finished texting). Look at cam

Twanda W.  |  First Impressions 
Rating:
3.0

The staff could be a little more professional when handling customers. Also, they could be more respectful.

Kendra T.  |  Overall Experience 
Rating:
5.0

One of the best U-haul facilities that I've ever seen.

Tangela R.  |  Overall Experience 
Rating:
5.0

The CSRs were very helpful

STANLEY W.  |  First Impressions 
Rating:
5.0

Pre-registration is the best thing to do. The staff moved quickly and efficiently and made this part (truck rental and storage) not as stressful as everything else. Thanks Aaron -_-

Shani S.  |  First Impressions 
Rating:
4.0

The gate key didn't work for that particular weekend so they had to let me in and I couldn't get in after 7pm.

Darnell H.  |  First Impressions 
Rating:
5.0

I will always use your services in the future and will recommend it to everyone.

Lillian M.  |  Overall Experience 
Rating:
5.0

The employee was very knowledgeable and respectful thank you.

JESTINA A.  |  First Impressions 
Rating:
5.0

good service

WILLENE J.  |  Overall Experience 
Rating:
5.0

Staff member who opened account was courteous and professional. Kind gentleman staff member assisted with lock placed on unit prematurely and assisting with card access. Nice attitude.

Sherrie t.  |  Overall Experience 
Rating:
4.0

Very helpful

MARCUS M.  |  First Impressions 
Rating:
5.0

I have nothing but good things to say about this location.Used them since I moved here in 2015. I dealt with GM Danny Quinn and now GM Rodrigo Guerrero. Both and all the other employees are awesome.

Julia J.  |  First Impressions 
Rating:
4.0

No comment

Althera M.  |  Overall Experience 
Rating:
5.0

No specific concerns or problems in the more than one year of using this facility.

Corliss J.  |  Overall Experience 
Rating:
5.0

Ok

Abdella S.  |  Overall Experience 
Rating: