Customer Reviews for U-Haul Moving & Storage at Covington Hwy

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Covington Hwy

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Dante D. on

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I was disappointed with this visit. I often rent from this location and it has always been great. I had some issues with the vehicle, the charging ports were not working. I asked for some compensation but was told this was not possible.

Catherine C. on

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Staff was very pushy and unfriendly. System was down and no one knew exactly what to do.

Amiel J. on

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Customer did not leave a comment.

Darnell H. on

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The gate key didn't work for that particular weekend so they had to let me in and I couldn't get in after 7pm.

Zachary M. on

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I was afraid and nervous the entire trip, the truck suspension was terrible it shook and was hard to maintain my lane, your truck was dangerous, will never rent from you again. will go to Penske, Plus your overweight sales person was trying to eat waffles that was on her desk , and not providing excellent customer service, its a shame you can't get better help. I would bet you provide better service on the north side of the city, giving the Afro-American community sub-par service

Joy L. on

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Nothing

Shirley A. on

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good experience

Michelle R. on

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Customer did not leave a comment.

June O. on

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Customer did not leave a comment.

DARRYL B. on

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Truck dirty dusty look as it had not been moved in months Not a fresh smell

Roderick J. on

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Customer did not leave a comment.

Antwae M. on

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REUBEN H. on

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Alita S. on

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Ceola S. on

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do not change a thing at this point in time. if it not broken don"t try to fix it.

Janet M. on

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spent 15 mins waiting for attendant.. when after self check in I just wanted to hand him the keys to the truck. He was great after he finished with a customer who had issues with their rental. More staff may help.. But they were top notch when it was my turn

CHARLES B. on

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Awesome experience!

Dominique S. on

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Customer did not leave a comment.

Dante D. on

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Excellent!

Diedrell B. on

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Please make sure that power steering fluid is checked in all the trucks

Destarlin H. on

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I was well satisfied so at this point I would say continue doing what you're doing

Arthur R. on

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Customer did not leave a comment.

John C. on

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Great agents!

elijah A. on

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Customer did not leave a comment.

Reuben H. on

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Gerald M. on

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Keep up the good work... Great smooth service everytime.

Michelle B. on

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Please call 770 241 7028 will explain

Cathy C. on

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Customer did not leave a comment.

Angelinia B. on

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When I arrived Employee was on her cell phone like she was not at work and just talking away.... I had to ask ? Excuse me does anyone else work here to help me ??

Charistma B. on

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Employees very unprofessional and inconsiderate

Deandria S. on

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Customer did not leave a comment.

Lillian M. on

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I will always use your services in the future and will recommend it to everyone.

jeffery S. on

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Great Service

MARQUEST H. on

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Love love love this location. Always has what I need the staff is efficient and friendly. Never a bad experience over the last 10 years

JESTINA A. on

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The employee was very knowledgeable and respectful thank you.

WILLENE J. on

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good service

Sherrie t. on

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Staff member who opened account was courteous and professional. Kind gentleman staff member assisted with lock placed on unit prematurely and assisting with card access. Nice attitude.

MARCUS M. on

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Very helpful

Julia J. on

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I have nothing but good things to say about this location.Used them since I moved here in 2015. I dealt with GM Danny Quinn and now GM Rodrigo Guerrero. Both and all the other employees are awesome.

Althera M. on

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No comment

Corliss J. on

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No specific concerns or problems in the more than one year of using this facility.

Abdella S. on

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Ok

BONITA N. on

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Great customer services thanks you.

SHAQUAN J. on

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N/a

Derrick B. on

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Customer Service was wonderful and helpful.

Mia M. on

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The manager is passive-aggressive, rude and does not follow through. Staff were rude and behaved as if you were bothering them, so I avoided the office unless I absolutely had to go in there.

Arinthia M. on

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Fast and Easy process. Very safe and clean environment. Thanks

wanda k. on

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storage units was delivered in a friendly and professional manner which I truly appreciate it

Maurice T. on

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I will highly recommend this UHaul facility for new clients!

Kiana W. on

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The staff was great and professional would definitely recommend this location. Please keep up the good work

Geraldine T. on

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Friendly and polite staff especially Shameka and Dewayne.

BANIKA B. on

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I am very pleased with the services I received

Loumeecha G. on

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Not especially polite. Just indifferent.

AYESHA D. on

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The staff was extremely helpful and I would recommend everyone to this location

Olympia O. on

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This was a great location, clean, secure, well lit and 24hr access. It allowed me to move my things when I got off work. The only negative is there was no light on the inside of the unit.

AYESHA D. on

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They were extremely professional and helpful with my needs and I would most definitely use this location again

Mia M. on

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This facility has had poor service, since I have relocated to Georgia and placed my belongings at this facility. The only reason I have not moved is because I lack manpower and I cannot do it alone.

Lenita T. on

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Need more man power short of help

Joseph S. on

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always good customer service,,,,,,,

SIDNEY F. on

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Great Staff, Keep up the good work!!!!

PATRICA P. on

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Would use this facility again in the future if needed. Staff was always helpful and inside storage facility was clean and easily accessed.

Sherna S. on

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Customer service was excellent and helpful.

Loumeecha G. on

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The service was quick and the staff was courteous.

ANITA B. on

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The staff was very friendly and helpful. I did experience one problem when I notice the roof of my controlled temperature unit was leaking. Management took care if it quickly.

Rachelle P. on

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Good overall, just need to lower prices

Debra a. on

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Uhaul is my place for storage,but the property need more parking space for customers.

Ronald Y. on

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The storage was fine but we returned a trailer on Sunday 1 day early and was charged an extra day because staff didn’t check it in until the following day after 3pm