The experience was GREAT!Ronny P.
Customer Reviews for U-Haul Moving & Storage at Covington Hwy
Decatur, GA 30035
(1/4 Mi Outside I-285)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had a great experience at this location. The employees were attentive and courteousJames D.
Customer did not leave a comment.Henry L.
The store associate ( may be the manager) at the store is always helpful and efficient. Today there was a line but that didn't make him feel rushed and his customer service didnt lack either. He took his time to ensure an older lady received the help she needed including help with boxes. When I dropped off the truck the associate was kind courteous and made it simple â€¦ left me with NO questions.Lacy B.
Employee helpful in helping me decide on what in the storage unit best suit my needs. And choosing the type of truck. Staff is very friendly. The site is clean. I feel safe in going to my unit.Ethlyn C. | First Impressions
Customer did not leave a comment.Betty M.
Customer did not leave a comment.Diane W.
Customer did not leave a comment.Nemecia B.
Customer did not leave a comment.tiffany k. | Overall Experience
Customer did not leave a comment.Ken K.
excellent serviceLeon C.
Not at this timeTiffany K.
Customer did not leave a comment.Shirley W.
I love this location. I am always greeted warmly and I feel very much respected and appreciatedESTHER W.
If a customer is placed on a reserved list and not guaranteed the van they reserved it would be useful to let them knowTerel W.
My only issue was I wanted to rent the truck for 3 more hrs as I was at work and didn't have everything done as yet, and was told I had to return it as it was reserved for someone else. Other than that service was good.Andramackey W.
Check equipment before releasing to customers. I rented a trailer and there was a hole in one of the tires and couldn't hold air.Prince J.
Customer did not leave a comment.Nicholas S.
Customer did not leave a comment.TRACY W.
Customer did not leave a comment.quanishia D.
Great management, great team.James T.
Customer did not leave a comment.WILLIAM W.
Customer did not leave a comment.Khayree H.
Customer did not leave a comment.Dyletha P.
Very professional and willing to assist when customer needs it. Thanks so much for a good experience with U-haul.janet J.
Great service!Dante D.
My criticism would be to explain the breakdown in taxes and fees.Stacy K.
Awesome ServiceLeon C.
The staff was friendly and helpful, particularly the young woman who greeted me when I returned the truck. She took care of everything and sent me on my way within 10 minutes of my arrival.Virginia J.
Customer did not leave a comment.kaesha T.
Customer did not leave a comment.Laverne K.
Customer did not leave a comment.Christopher L.
Smooth easy great use of technology for verification.Charles F.
Make sure the previous customer thoroughly clean out the equipment of debris and odor. Especially the enclosed box trailers. The one I rented had a terrible odor like something dead.Keith G.
Customer did not leave a comment.BERNARD S.
Nothing at all perfect service and fast. Location is just hard to get out of.earl D.
There was one woman who helped me on Monday who was *actually* helpful and took initiative. Everyone else could not have cared less.Marion S.
Customer did not leave a comment.donald H.
Customer did not leave a comment.Jessica V.
Customer did not leave a comment.Charisma P.
Customer did not leave a comment.Angela H.
Customer did not leave a comment.June O.
Customer did not leave a comment.Robert P.
Customer did not leave a comment.kwamie S.
Customer did not leave a comment.Bobby B.
Thanks to all.very frenly and good.thanksAleida D.
Customer did not leave a comment.Dante D.
Customer did not leave a comment.Virgil H.
Customer did not leave a comment.ANNA B.
Nothing at all.Glenn D.
Customer did not leave a comment.Kikamon R.
Customer did not leave a comment.BERNARD S.
Fully explain that the free month of storage is only at specific locationsArmoni G.
This location was professionalDavid O.
Customer did not leave a comment.william S.
The process with reservation with too lengthy I'm in location for an hr because equipment was ready.Tanya L.
Everything was great.BERNARD S.
Great service!Dante D.
The vehicles at this location are in poor shape.Brandon F.
Great service and Great people good combination!LINUS W.
Extremely awesome service from the whole staff. Including update storage payment from the friendly woman receptionist. Again thank you for a wonderful service!!!!Shawna T. | Overall Experience
Excellent experienceLeon C.
Great EXPERIENCE!!! Employees were very friendly and courteous.Charlotte P.
Customer did not leave a comment.Wayne G.
Customer did not leave a comment.TRACY W. | Overall Experience
Nothing, it was a breeze, in and out process.Kalvin R.
Always have a great rental experience at this location.Leon C.
The equipment was well maintained however, the equipment was dirty, it had broken glass in and instead of the employee cleaning it out when it was pointed out, we had to clean it out. In addition, the customer service agent that assisted us, did not greet us as we were waiting and she continue to do her daily work while we waited in line for service, when she finally decided to stop doing her work she finally decided to assist us. Also, during the transaction she appeared to be occupied with whatever she had going on on her personal phone. Poor customer service. I will say, the week prior to this there were three guys working and they provided the utmost best customer service. She is not good for your business.Audrey D.
More employees. There was a line.Geoffrey J.
Customer did not leave a comment.Christopher C.
Very good servicegeneva` J.
Customer did not leave a comment.Shawn S.
Customer did not leave a comment.Pauline B.
Customer did not leave a comment.Javier M.
Customer did not leave a comment.John J.
Great customer service and very efficient.Alyssa A.
Customer did not leave a comment.Anthony M.
Great customer service and friendly staff.david T.
Had a very good experienceJacqueline H.
Always helpful No complaints.LARRY S.
Customer did not leave a comment.Tascha S.
Better customer service and better equipment this is the 2nd time I went there the trailer had nails in the tire and nobody is checking the equipment to see if it road readyRobert N.
The entire staff was very pleasant and helpful and also thoroughTony T.
i wasn't happy that I had to upload my photo id again and take a mug shot when I arrive but overall customer service was outstanding, smiling faces as they greet youâ€¦.Stacy H.
Mobile check in was wonderful. Clean and well stocked locationKAREN S.
I've used this location several times, the staff is polite, helpful and professional.Tommisean T.
Customer did not leave a comment.Nelson D.
I was asked to remove a truck from between two other trucks by the manager, but in the a complaining aisle there were two trucks parked at an angle over the line. This would have made me almost run into one of the other trucks. I asked the manager would he have so.eone to move it out for me because of the way they parked it. He went back and forth with ke telling me why are you driving if you can move those close trucks. I came back inside since I had to squeeze between two other trucks in adjacent aisle to get in the truck. I went back in asked the manager that I refused to move it park where issues could happen. He got upset told one of his associates go move that truck out for him.Elijah H.
Customer did not leave a comment.Tirzha J.
When I picked up the trailer, the guy that hitched it up did the following: 1. Saw and acknowledged a broken padlock in the bed of the trailer and had no intentions of removing it until I said something. A loose padlock on the trailer bed presents an obvious road hazard to others. 2. He checked the flashers on the trailer noting that they did not work. When I inquired about the inop flashers, he said â€œyou'll be OK, people do that all the timeâ€. I told him if someone runs into the back of me, I'll be liable because NONE of the trailer lights work. I showed him the OBVIOUS broken wires on the trailer and had to INSIST on another trailer that is road safe. On top of it all, I didn't like the fact that I had to upload my license and photo to a facial recognition database. I understand it is to protect UHaul for criminals but I'm not a criminal and don't appreciate being treated like one.BRANDON T.
Customer did not leave a comment.catherine B.
Horrible customer service and truck was awful...need to do better with all the money uhaul makesTracie P.
Customer did not leave a comment.sheldine M.
The employees were very nice and helpful, the 20' truck served it's purpose, it wasn't terrible, but could have been a little cleaner inside. Overall, we got the job done and would rent again if needed.Patricia C.
The gentlemen who assisted at front desk and with trailer were very professional and kind when handling the transaction.Rochelle D.
Reservation can be handled a little better from what I experienced on today.but I understand the whole world is going through pretty much the same thing right now. EVICTIONS!!!! Just like COVID it was unexpected. So I feel right now you all need a few more trucks.because sometimes things happen in the process of moving.and people don't have to be turned away or not get the vehicle that they reserved 2 weeks ahead of the time that they need a U haul Truck,to the fact that of the timing that a person thought that they would be finished moving in that time frame to return the truck.Regina B.
The people were great. They hooked up the trailer to the truck I rented. And made sure the turn signals, brake lights were operating properly. And asked if I had any questions. And also suggested, I watched the YouTube video for loading my vehicle on the trailer. That made the process so easy. I felt like a expert. Thanks guys and girls.Gary W.
The attendant customer service was well below acceptable and the truck was nasty on the inside. Why does UHaul charge a cleaning fee when the vehicle is nasty on the inside (floor and seats)?Derwin E.
Excellent serviceLeon C.
Dudes working were super helpful - very appreciative of them!Jenna J.
The customer service is always goodESTHER W.
Customer did not leave a comment.George P.
Customer did not leave a comment.TERRANCE B. | Overall Experience
Very friendly staff rate 100%Kidane T. | First Impressions
Customer did not leave a comment.Hector G. | First Impressions
Customer did not leave a comment.Christine H. | Overall Experience
Customer did not leave a comment.NAKEITTA W. | First Impressions
GoodAnthony R. | Overall Experience
They are awesome on Covington hwy nice and friendlycamelia g. | Overall Experience
Duane and his staff are awesome! My move-in process was extremely easy and I will definitely recommend this location to others.Shanice S. | First Impressions
The gentlemen working on the day I went were awesome to work with!!Joanne R. | First Impressions
Customer did not leave a comment.Zanetta C. | Overall Experience
The manager was the bestINGRID R. | First Impressions
But if they take the lock off your storage unit you shouldn’t have to pay for it or if you have to pay for that should give the lock do you freeLinda B. | First Impressions
Customer did not leave a comment.Zakesia D. | Overall Experience
Customer did not leave a comment.TRACY W. | First Impressions
Extended hours for Access to storageJermaine S. | Overall Experience
Customer did not leave a comment.Miguel R. | Overall Experience
No problemBarbara C. | Overall Experience
Customer did not leave a comment.ASHLEY B. | First Impressions
Customer did not leave a comment.Erica F. | Overall Experience
Customer did not leave a comment.Diana B. | Overall Experience
Customer did not leave a comment.Karen K. | Overall Experience
Customer service was amazing. Transactions was smooth and easy.KASHYRA T. | First Impressions
Customer did not leave a comment.Emma H. | First Impressions
Great Staff!!!!!FAITH B. | First Impressions
Customer did not leave a comment.Ben C. | First Impressions
Customer did not leave a comment.Courtney W. | Overall Experience
Duane and his staff are the best and have always given me the best customer service. They are responsive and natural problem solvers whenever I need their help. Most Recommended U-Haul!Milton B. | Overall Experience
Customer did not leave a comment.Ariane D. | Overall Experience
Customer did not leave a comment.CRYSTAL H. | Overall Experience
Okeshi mainly provided me services and was exceptional in assisting me every time he did help.SHARQUNDRA A. | Overall Experience
Customer did not leave a comment.Mark W. | First Impressions
The storage u it says for 1 bedroom and half of my stuff did not fitTrevis L J. | Online Move In
Customer did not leave a comment.Laurice K. | Overall Experience
U Haul is giving out false information just to secure sales.Theresa S. | Overall Experience
I had roaches in all of my boxes they was awful I am so disappointed in that storage place. That’s my first time going through this experience.Tatiana P. | Overall Experience
Rate was great for what I needed to move & got a storage included for free.JAMILA G. | First Impressions
Employees were very helpful and nice.LINDA C. | Overall Experience
Customer did not leave a comment.Rachel T. | Overall Experience
Poor customer service. I reserved storage unit weeks in advance with a credit card on file. When I got to the storage facility, the unit I requested was not available which cause me to have to take the next size unit at a higher cost. Rep said take it or leave it. How can I leave it if I had a moving company moving my property. No consideration what so ever. I would not recommend anyone to this location or to uhaul if this is the service you render to customers. If you reserve a unit that unit should be held if credit card is on hold to reserve it. They were not trying to resolve the issue. I have this unit, take it or leave it.debra w. | First Impressions
Customer did not leave a comment.Jermaine S. | First Impressions
Very clean, excellent customer service! I would definitely recommend this facilitycassandra c. | Overall Experience
They gave me a Unit where someone belongs was still in the unit but the lock was cut off unit was not clear out. Staff needs to do better and check things out before moving forward also staff was eating at front desk very unprofessional.Andrea B. | First Impressions
The young lady at the front desk was very knowledgeable and helpful. She should be considered for management.Rachel T. | First Impressions
We kept our storage unit about 3 years and had no issues. It was more expensive than we thought it would be though.Kristie R. | Overall Experience
Customer did not leave a comment.Abdella S. | Overall Experience
Great customer service especially from Okeshi and staff!Marlene F. | Overall Experience
When I told the worker that I was supposed to get a free month, he said he wasn't sure his manager was still doing that Eventually he said that I did qualify ( not sure why things would be changed 🤔 from the call center)Shirley M. | First Impressions
Customer did not leave a comment.Yalonda M. | Online Move In
Customer did not leave a comment.Shaleka F. | Overall Experience
The only issue I had was trying to reach someone in the office onsite. I moved out my storage on May 14th and I had just moved into my home. I did not hey chance to go back to the unit because I also had surgery scheduled. I had been trying to reach the location before and after my surgery to let them know the unit was empty and to find out of I could send my daughter to sign any documents needed.Yolander C. | Overall Experience
Customer did not leave a comment.KEO C. | First Impressions
Customer did not leave a comment.Jamila C. | First Impressions
Staff was knowledgeable only problem not wearing any massMARCIA D. | First Impressions
The fees are a bit muchMARCUS M. | Overall Experience
Customer did not leave a comment.MALIK A. | Overall Experience
Facility refused access for the POD delivery.. Had to (last minute) redirect to another Uhaul facility. The change resulted in the storage cost tripling from the originally agreed upon contract. The entire ordeal was frustrating.Karen K. | First Impressions
The manager is rude! I really don’t want my stuff at this storage because of how unfriendly he isMark L. | First Impressions
Staff always helpful with any concerns I had. Facility and lot was always clean and accessible. They even received a UPS package for me from my job. I definitely appreciated that!Edsell H. | Overall Experience
Customer did not leave a comment.Arizona L. | First Impressions
Uhaul is the worst. Straight cold hearted. Uhaul didn't even work with me during this crisis. All types of delays and scams that made my funds late and or stuck, and all Uhaul did was hound me about payments and add on late fees. Never ever will I do business with uhaul.Venus P. | Overall Experience
The Store mgr and his employees are the best and I'm so forever grateful Thank you again uhaul familySHANEKA M. | First Impressions
Love the customer service fast and friendly! All the staff were excellentChris J. | Overall Experience
Staff was very interested and attentive to my needs.pamela t. | First Impressions
Because of the severity of my inconvenience, I presume U-Haul service is either completely incompetent or predatory, or maybe even both. I have no faith in U-Haul’s service system after my personal experience, and if I am fortunate I will never have to depend on their service again.Asher R. | First Impressions
They just need to add a grace period for being lateRaquel B. | First Impressions
Great serviceAntoinette J. | Overall Experience
Customer did not leave a comment.DeLace B. | First Impressions
Customer did not leave a comment.brenda H. | Overall Experience
I would have given a better score, but unfortunately I was given a second floor storage unit rather than the 1st floor unit for the price as agreed, and never mentioned whether the units were climate controlled or not when I reserved by phone. Thank you!Oscar M. | First Impressions
Love U HALL, they serve all my moving and storage needs.Mary A. | First Impressions
Customer did not leave a comment.edward k. | Overall Experience
The workers was very friendly and helpful. I will recommend.asia c. | First Impressions
there was a leak in my unit , no body got in touch after reporting itMohammed L. | Overall Experience
The staff were great.Davian W. | First Impressions
The staff was very helpful and the facility was clean and easy to access.TIffany K. | Overall Experience
Staff is very friendlylafandra c. | Overall Experience
The guy that was assisting me was texting on his phone the entire time he was helping me. It was so bad that when I asked him a question he told me to hold on (until he finished texting). Look at camTwanda W. | First Impressions
The staff could be a little more professional when handling customers. Also, they could be more respectful.Kendra T. | Overall Experience
One of the best U-haul facilities that I've ever seen.Tangela R. | Overall Experience
The CSRs were very helpfulSTANLEY W. | First Impressions
Pre-registration is the best thing to do. The staff moved quickly and efficiently and made this part (truck rental and storage) not as stressful as everything else. Thanks Aaron -_-Shani S. | First Impressions
The gate key didn't work for that particular weekend so they had to let me in and I couldn't get in after 7pm.Darnell H. | First Impressions
I will always use your services in the future and will recommend it to everyone.Lillian M. | Overall Experience
The employee was very knowledgeable and respectful thank you.JESTINA A. | First Impressions
good serviceWILLENE J. | Overall Experience
Staff member who opened account was courteous and professional. Kind gentleman staff member assisted with lock placed on unit prematurely and assisting with card access. Nice attitude.Sherrie t. | Overall Experience
Very helpfulMARCUS M. | First Impressions
I have nothing but good things to say about this location.Used them since I moved here in 2015. I dealt with GM Danny Quinn and now GM Rodrigo Guerrero. Both and all the other employees are awesome.Julia J. | First Impressions
No commentAlthera M. | Overall Experience
No specific concerns or problems in the more than one year of using this facility.Corliss J. | Overall Experience
OkAbdella S. | Overall Experience