Customer Reviews for U-Haul Moving & Storage at Covington Hwy

3,228 reviews

4360 Covington Hwy   Decatur, GA 30035
(1/4 Mi Outside I-285)

(404) 284-0918

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(404) 284-0918

4360 Covington Hwy
Decatur, GA 30035
(1/4 Mi Outside I-285)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Gas and miles was Inaccurate.

Frank W. 
Rating:
5.0

awesome service

Leon C. 
Rating:
5.0

Excellent service

Leon C. 
Rating:
5.0

Customer did not leave a comment.

Marvel C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Reginald B. 
Rating:
5.0

Always Thankyou at this location. We are regular renters.

DEBRA F. 
Rating:
3.0

Make sure that you have at least two cashiers working at all times. I waited for almost 30 minutes to be waited on because there was only one cashier

Fayeshur H. 
Rating:
3.0

Customer did not leave a comment.

Elise R. 
Rating:
5.0

excellent service

Leon C. 
Rating:
5.0

Customer did not leave a comment.

Kenyetta T. 
Rating:
5.0

Customer did not leave a comment.

Daniel P. 
Rating:
4.0

Customer did not leave a comment.

Tuesday G. 
Rating:
5.0

Fast and friendly service!

Dante D. 
Rating:
5.0

excellent service from Dwayne and Team. \

Leon C. 
Rating:
1.0

Keep getting phone calls about a trailer that I was renting that shit is irritating.

james H. 
Rating:
4.0

One day before my pickup, my truck was canceled and I was sent to a new location to get a truck similar to what I ordered. I ended up back at original location to get same truck that was cancel! A lot of stress and driving around, but it all was worked or!

Deborah E. 
Rating:
5.0

Customer did not leave a comment.

Everette E. 
Rating:
5.0

The customer service team needs to teach classes because they are truly a wonderful group you have at this location

Linda J. 
Rating:
5.0

Great service start to finish

Jimmy F. 
Rating:
5.0

Customer did not leave a comment.

william S. 
Rating:
5.0

U good

TIMMY F. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM W. 
Rating:
5.0

good service

FREDIA M. 
Rating:
5.0

excellent service

Leon C. 
Rating:
5.0

Nothing at all the service is great

JAMES F. 
Rating:
5.0

I've been a customer since 2018 and never had any problems and they gave us good customer service

Sarah D. 
Rating:
5.0

Agents at the large Covington Hwy Location in Decatur was AWESOME

Fredrick O. 
Rating:
2.0

Vehicle is in terrible condition. Interior was dirty, headliner was falling down (obstructing view behind rearview mirror). Every exterior panel had damage so had to spend way too much time prior to leaving in order to document all damage (Truck photos for comparison were of a brand new truck, not the one I was renting).

Joseph E. 
Rating:
5.0

The staff was excellent. Very attentive and helpful.

John H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

Garnet B. 
Rating:
5.0

The truck I used need to be replaced-the engine light was on and when you excel there was a scraping sound-also the driver side window was hard to roll down and the passenger window crank was broken off - old Truck didn't know they was around

DAVID S. 
Rating:
4.0

Customer did not leave a comment.

Tulon C. 
Rating:
5.0

Customer did not leave a comment.

tommy T. 
Rating:
1.0

The truck I rented the window handle was broken on passenger side the window visors was broken both driver and passenger overhead.the check engine light was on and the truck drove was makeing noises like it needed more mechanical attention. And I was nervous driving the truck but I had a real emergency needed to move asap

Della S. 
Rating:
3.0

Customer did not leave a comment.

Thea H. 
Rating:
5.0

Everything was fine. I thank of your service. The workers was excellent.

Tina L. 
Rating:
3.0

When I arrived the equipment wasn't clean med and ready. I reserved for 11:30-3:30pm and didn't receive the equipment until 12:10pm.

Lucits D. 
Rating:
3.0

The check Engine light was on the truck shook a lot which made my items fall I was scared that I was not going to make it the whole trip

Jeron H. 
Rating:
5.0

Great service!

Dante D. 
Rating:
5.0

Customer did not leave a comment.

Derrico C. 
Rating:
5.0

Customer did not leave a comment.

LARRY H. 
Rating:
5.0

Love this location. The staff is great!!

ERICKA R. 
Rating:
1.0

First of all, they said my gas was on half a tank and it wasn't second of all the door wouldn't close third of all the truck kept backfired and putting on the Expressway I was so ashamed!!!!!! I will go somewhere else next time if I decide to rent a truck

CHRISTOPHER M. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

The service was accommodating and informative about what my responsibilities as the renter of the storage unit. I’m actually happy that I was referred to this location instead of the original location I had selected.

Eric D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
4.0

Customer did not leave a comment.

Garry O. 
Rating:
4.0

The young man who helped me was professional and knowledgeable. Overall, a good experience.

rifca M. 
Rating:
5.0

Customer did not leave a comment.

LARRY H. 
Rating:
4.0

Double check compartments for garbage and trash.

Michelle B. 
Rating:
5.0

Customer did not leave a comment.

Dante D. 
Rating:
5.0

The U-Haul Workers was great and very informative. Thank you all.

Christine S. 
Rating:
5.0

Customer did not leave a comment.

JOTHAM R. 
Rating:
2.0

People in the office was really really rude and I am I hope to never do this again

Joya S.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Virgina J. 
Rating:
5.0

Customer did not leave a comment.

Gaylyn P. 
Rating:
5.0

The service was excellent. No need for alterations

ESTHER W. 
Rating:
5.0

Outstanding customer service

Michael G. 
Rating:
5.0

This location's Customer Service is EXCELLENT; always helpful and attentive to each Customer. Very PROFESSIONAL.

AUDREY H. 
Rating:
4.0

The owner and the staff I interested with were accommodating, friendly and professional

george H. 
Rating:
5.0

Customer did not leave a comment.

Lillie G. 
Rating:
3.0

The truck need to be better maintained. They would not let me trade this old truck for a newer truck. I had to take (first come first serve). I told her that the check engine light was on and she said don't worry. Well the truck broke down. They were good about only charging me for the 1 day usage.

MARK S. 
Rating:
1.0

In ability to contact location via phone.

Ben C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marneah S.  |  First Impressions 
Rating:
5.0

Outstanding Customer Service

Tara S. 
Rating:
2.0

Manager makes his own rules and policies. A little to much take it or leave attitude

xavier H. 
Rating:
5.0

Continue to employ friendly and professional employees.

DEBORAH S. 
Rating:
4.0

I use this location 3× their always nice and quick

BRITTANY G. 
Rating:
5.0

The experience was GREAT!

Ronny P. 
Rating:
5.0

Everything was great thanks...

Don R. 
Rating:
5.0

I had a great experience at this location. The employees were attentive and courteous

James D. 
Rating:
5.0

We had to get this truck at the last minute and Uhaul was very helpful. This helped us move items before our lease was up. The operators on the phone were cordial and understanding when I had to unexpectedly keep the truck overnight for a reasonable fee. The Covington Atlanta location was very supportive and efficient in serving our needs. Regards, Paul Bonner

PAUL B. 
Rating:
5.0

Customer did not leave a comment.

Henry L. 
Rating:
1.0

Dropped off rental crates at this location. Staff inside refused to take them. I was told told give them to the 2 men outside. They told me to take them inside. I went back and forth. Finally the men accepted them , obviously mad they had to. It took me 30 minutes to drop off 12 crates !!!! Ridiculous!!!

Dawn R. 
Rating:
5.0

Customer did not leave a comment.

DeEddra W. 
Rating:
5.0

Very good customer service at this location

Javontay Y. 
Rating:
3.0

I had a horrible experience dropping the truck off andbi was over charged and waiting for my refund.

Jasmine L. 
Rating:
5.0

The store associate ( may be the manager) at the store is always helpful and efficient. Today there was a line but that didn't make him feel rushed and his customer service didnt lack either. He took his time to ensure an older lady received the help she needed including help with boxes. When I dropped off the truck the associate was kind courteous and made it simple … left me with NO questions.

Lacy B. 
Rating:
5.0

Employee helpful in helping me decide on what in the storage unit best suit my needs. And choosing the type of truck. Staff is very friendly. The site is clean. I feel safe in going to my unit.

Ethlyn C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Betty M. 
Rating:
4.0

Customer did not leave a comment.

Diane W. 
Rating:
5.0

Customer did not leave a comment.

Nemecia B. 
Rating:
5.0

Customer did not leave a comment.

tiffany k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ken K. 
Rating:
5.0

excellent service

Leon C. 
Rating:
5.0

Not at this time

Tiffany K. 
Rating:
5.0

Customer did not leave a comment.

Shirley W. 
Rating:
5.0

I love this location. I am always greeted warmly and I feel very much respected and appreciated

ESTHER W. 
Rating:
5.0

Na

Elizabeth B. 
Rating:
4.0

If a customer is placed on a reserved list and not guaranteed the van they reserved it would be useful to let them know

Terel W. 
Rating:
5.0

My only issue was I wanted to rent the truck for 3 more hrs as I was at work and didn't have everything done as yet, and was told I had to return it as it was reserved for someone else. Other than that service was good.

Andramackey W. 
Rating:
5.0

Check equipment before releasing to customers. I rented a trailer and there was a hole in one of the tires and couldn't hold air.

Prince J. 
Rating:
5.0

Customer did not leave a comment.

Nicholas S. 
Rating:
5.0

Customer did not leave a comment.

TRACY W. 
Rating:
3.0

Customer did not leave a comment.

quanishia D. 
Rating:
5.0

Great management, great team.

James T. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM W. 
Rating:
5.0

Customer did not leave a comment.

Khayree H. 
Rating:
5.0

Customer did not leave a comment.

Dyletha P. 
Rating:
5.0

Very professional and willing to assist when customer needs it. Thanks so much for a good experience with U-haul.

janet J. 
Rating:
5.0

Great service!

Dante D. 
Rating:
5.0

My criticism would be to explain the breakdown in taxes and fees.

Stacy K. 
Rating:
5.0

Awesome Service

Leon C. 
Rating:
5.0

The staff was friendly and helpful, particularly the young woman who greeted me when I returned the truck. She took care of everything and sent me on my way within 10 minutes of my arrival.

Virginia J. 
Rating:
5.0

Customer did not leave a comment.

kaesha T. 
Rating:
5.0

Customer did not leave a comment.

Laverne K. 
Rating:
4.0

Extremely awesome service from the whole staff. Including update storage payment from the friendly woman receptionist. Again thank you for a wonderful service!!!!

Shawna T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TRACY W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TERRANCE B.  |  Overall Experience 
Rating:
5.0

Very friendly staff rate 100%

Kidane T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hector G.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Christine H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

NAKEITTA W.  |  First Impressions 
Rating:
5.0

Good

Anthony R.  |  Overall Experience 
Rating:
5.0

They are awesome on Covington hwy nice and friendly

camelia g.  |  Overall Experience 
Rating:
5.0

Duane and his staff are awesome! My move-in process was extremely easy and I will definitely recommend this location to others.

Shanice S.  |  First Impressions 
Rating:
5.0

The gentlemen working on the day I went were awesome to work with!!

Joanne R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zanetta C.  |  Overall Experience 
Rating:
5.0

The manager was the best

INGRID R.  |  First Impressions 
Rating:
5.0

But if they take the lock off your storage unit you shouldn’t have to pay for it or if you have to pay for that should give the lock do you free

Linda B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zakesia D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TRACY W.  |  First Impressions 
Rating:
5.0

Extended hours for Access to storage

Jermaine S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Miguel R.  |  Overall Experience 
Rating:
5.0

No problem

Barbara C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ASHLEY B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erica F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Diana B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen K.  |  Overall Experience 
Rating:
5.0

Customer service was amazing. Transactions was smooth and easy.

KASHYRA T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Emma H.  |  First Impressions 
Rating:
5.0

Great Staff!!!!!

FAITH B.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Ben C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Courtney W.  |  Overall Experience 
Rating:
5.0

Duane and his staff are the best and have always given me the best customer service. They are responsive and natural problem solvers whenever I need their help. Most Recommended U-Haul!

Milton B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ariane D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL H.  |  Overall Experience 
Rating:
5.0

Okeshi mainly provided me services and was exceptional in assisting me every time he did help.

SHARQUNDRA A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark W.  |  First Impressions 
Rating:
2.0

The storage u it says for 1 bedroom and half of my stuff did not fit

Trevis L J.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Laurice K.  |  Overall Experience 
Rating:
1.0

U Haul is giving out false information just to secure sales.

Theresa S.  |  Overall Experience 
Rating:
3.0

I had roaches in all of my boxes they was awful I am so disappointed in that storage place. That’s my first time going through this experience.

Tatiana P.  |  Overall Experience 
Rating:
5.0

Rate was great for what I needed to move & got a storage included for free.

JAMILA G.  |  First Impressions 
Rating:
5.0

Employees were very helpful and nice.

LINDA C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rachel T.  |  Overall Experience 
Rating:
2.0

Poor customer service. I reserved storage unit weeks in advance with a credit card on file. When I got to the storage facility, the unit I requested was not available which cause me to have to take the next size unit at a higher cost. Rep said take it or leave it. How can I leave it if I had a moving company moving my property. No consideration what so ever. I would not recommend anyone to this location or to uhaul if this is the service you render to customers. If you reserve a unit that unit should be held if credit card is on hold to reserve it. They were not trying to resolve the issue. I have this unit, take it or leave it.

debra w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jermaine S.  |  First Impressions 
Rating:
5.0

Very clean, excellent customer service! I would definitely recommend this facility

cassandra c.  |  Overall Experience 
Rating:
3.0

They gave me a Unit where someone belongs was still in the unit but the lock was cut off unit was not clear out. Staff needs to do better and check things out before moving forward also staff was eating at front desk very unprofessional.

Andrea B.  |  First Impressions 
Rating:
5.0

The young lady at the front desk was very knowledgeable and helpful. She should be considered for management.

Rachel T.  |  First Impressions 
Rating:
4.0

We kept our storage unit about 3 years and had no issues. It was more expensive than we thought it would be though.

Kristie R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Abdella S.  |  Overall Experience 
Rating:
5.0

Great customer service especially from Okeshi and staff!

Marlene F.  |  Overall Experience 
Rating:
5.0

When I told the worker that I was supposed to get a free month, he said he wasn't sure his manager was still doing that Eventually he said that I did qualify ( not sure why things would be changed 🤔 from the call center)

Shirley M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Yalonda M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Shaleka F.  |  Overall Experience 
Rating:
4.0

The only issue I had was trying to reach someone in the office onsite. I moved out my storage on May 14th and I had just moved into my home. I did not hey chance to go back to the unit because I also had surgery scheduled. I had been trying to reach the location before and after my surgery to let them know the unit was empty and to find out of I could send my daughter to sign any documents needed.

Yolander C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KEO C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jamila C.  |  First Impressions 
Rating:
5.0

Staff was knowledgeable only problem not wearing any mass

MARCIA D.  |  First Impressions 
Rating:
4.0

The fees are a bit much

MARCUS M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MALIK A.  |  Overall Experience 
Rating:
2.0

Facility refused access for the POD delivery.. Had to (last minute) redirect to another Uhaul facility. The change resulted in the storage cost tripling from the originally agreed upon contract. The entire ordeal was frustrating.

Karen K.  |  First Impressions 
Rating:
2.0

The manager is rude! I really don’t want my stuff at this storage because of how unfriendly he is

Mark L.  |  First Impressions 
Rating:
5.0

Staff always helpful with any concerns I had. Facility and lot was always clean and accessible. They even received a UPS package for me from my job. I definitely appreciated that!

Edsell H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Arizona L.  |  First Impressions 
Rating:
1.0

Uhaul is the worst. Straight cold hearted. Uhaul didn't even work with me during this crisis. All types of delays and scams that made my funds late and or stuck, and all Uhaul did was hound me about payments and add on late fees. Never ever will I do business with uhaul.

Venus P.  |  Overall Experience 
Rating:
5.0

The Store mgr and his employees are the best and I'm so forever grateful Thank you again uhaul family

SHANEKA M.  |  First Impressions 
Rating:
5.0

Love the customer service fast and friendly! All the staff were excellent

Chris J.  |  Overall Experience 
Rating:
5.0

Staff was very interested and attentive to my needs.

pamela t.  |  First Impressions 
Rating:
1.0

Because of the severity of my inconvenience, I presume U-Haul service is either completely incompetent or predatory, or maybe even both. I have no faith in U-Haul’s service system after my personal experience, and if I am fortunate I will never have to depend on their service again.

Asher R.  |  First Impressions 
Rating:
3.0

They just need to add a grace period for being late

Raquel B.  |  First Impressions 
Rating:
5.0

Great service

Antoinette J.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

DeLace B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

brenda H.  |  Overall Experience 
Rating:
3.0

I would have given a better score, but unfortunately I was given a second floor storage unit rather than the 1st floor unit for the price as agreed, and never mentioned whether the units were climate controlled or not when I reserved by phone. Thank you!

Oscar M.  |  First Impressions 
Rating:
5.0

Love U HALL, they serve all my moving and storage needs.

Mary A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

edward k.  |  Overall Experience 
Rating:
5.0

The workers was very friendly and helpful. I will recommend.

asia c.  |  First Impressions 
Rating:
4.0

there was a leak in my unit , no body got in touch after reporting it

Mohammed L.  |  Overall Experience 
Rating:
5.0

The staff were great.

Davian W.  |  First Impressions 
Rating:
5.0

The staff was very helpful and the facility was clean and easy to access.

TIffany K.  |  Overall Experience 
Rating:
3.0

Staff is very friendly

lafandra c.  |  Overall Experience 
Rating:
1.0

The guy that was assisting me was texting on his phone the entire time he was helping me. It was so bad that when I asked him a question he told me to hold on (until he finished texting). Look at cam

Twanda W.  |  First Impressions 
Rating:
3.0

The staff could be a little more professional when handling customers. Also, they could be more respectful.

Kendra T.  |  Overall Experience 
Rating:
5.0

One of the best U-haul facilities that I've ever seen.

Tangela R.  |  Overall Experience 
Rating:
5.0

The CSRs were very helpful

STANLEY W.  |  First Impressions 
Rating:
5.0

Pre-registration is the best thing to do. The staff moved quickly and efficiently and made this part (truck rental and storage) not as stressful as everything else. Thanks Aaron -_-

Shani S.  |  First Impressions 
Rating:
4.0

The gate key didn't work for that particular weekend so they had to let me in and I couldn't get in after 7pm.

Darnell H.  |  First Impressions 
Rating:
5.0

I will always use your services in the future and will recommend it to everyone.

Lillian M.  |  Overall Experience 
Rating:
5.0

The employee was very knowledgeable and respectful thank you.

JESTINA A.  |  First Impressions 
Rating:
5.0

good service

WILLENE J.  |  Overall Experience 
Rating: