The customer service representative in store was amazing! Prompt and efficient. I appreciate that with no issues.
LATASHA RCustomer Reviews for U-Haul Moving & Storage at Dairy Ashford
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer Service at this location was superb
Dreama T | Overall ExperienceThe guy in the front was very helpful. Didn’t get his name but he had glasses and was very informative. He was quick and handled all my needs in a timely manner. He needs a raise or a promotion. Customer service was outstanding!
BRYAN B | First ImpressionsIs there a refund, since I rented for a month but moved out before 30 days is up?
Lisa I | Overall ExperienceEverything was great
Santos C | Overall ExperienceSome of the stuff w Are nice like Daniel. The others were not friendly. I went to throw something in the trash and a female worker there told me, I don't pay to use the trash very rude
Ginger E | Overall Experience⭐⭐⭐⭐⭐ Danial He is very helpful.) I rented a unit here for over a year and a half, and my experience was excellent. The staff are respectful and helpful, the facility is clean and secure, and I always felt safe storing my things here. Highly recommended!
EMAD G | Overall ExperienceBuen ambiente el personal muy amable
JUAN O | Overall ExperienceMy check in for the lease space was great and smooth. My check out was not so great. There were too many cars part near the gate and on both sides of the lane making it impossible to pass. Fortunately my storage unit was at the front. The manager on duty had a message on the door saying that would be back in 5 minutes. After waiting almost 15 minutes in 100 plus degree heat, I left not being able to turn in my gate card nor confirm that my lease was terminated. Fortunately I contacted U-Haul corporate and was able to note my attempt to terminate my lease. There were at least two others waiting to speak with the manager at the same time. This was mid-afternoon. Management would be wise to make sure that someone is on duty in the office or quickly available at all times. That's common customer service! U-Haul is a good company, I would thoroughly check out this place before leasing in the future.
William M | Overall ExperienceI would like to thank Daniel for all his knowledge and helping me understand all the sizes and what would work for me. I was stressed out with me moving across states and he help ease my anxiety. Thank you Daniel!!!
Latricia M | First ImpressionsI’m missing my Tv that’s was in the unit
Angela L | Overall ExperienceGreat people and I’ve bought boxes tape and packing materials from them for years… but the best thing is the location and accessibility
CHARLES H | First ImpressionsVery much pleased with the facility …
Pete m | Overall ExperienceDaniel the manager was top tier and helped ALOT!
LaDashe P | Overall ExperienceBuen se rvicio personal amable
JUAN O | First ImpressionsNew hire was not as friendly and helpful. Climate control was not to standard. Extremely hot for moving in and out items.
Danhia A | Overall ExperienceIf only you would Please refund a portion of the month of May. I was out of city limits and missed term date by 1 day.
LAVERLON H | Overall ExperienceI had no lights until the day I was moving out
LINDA B | Overall ExperienceProfessional staff, facility stays clean, and the hours for of operation were perfect. Thanks
Teresa T | Overall ExperienceThe staff was helpful and professional
Spencer V | Overall ExperienceEveryone was informed, kind and helpful
Spencer V | First ImpressionsGreat for what we needed
Nathan S | Overall Experience👍🏽 👍🏽 👍🏽
vanessa h | Overall ExperienceDaniel, the manager maintains an excellent environment. He, and his staff are very attentive to customer needs. Thank you Sir.
John B | Overall ExperienceA little pricey
Marla C | Overall ExperienceI guy that help me was Great,& Friendly. I will rent from this UHaul all the time.
Scooby F | First ImpressionsDaniel Lucas and his staff are very professional. We were treated with the upmost courtesy and respect. John Bettison
John B | First ImpressionsI must add that Daniel Lucas went above and beyond in assisting me with services and all my storage needs. I would definitely recommend both him and his store location to anyone needing Uhaul services. FIVE STAR!
Carlos J | Overall ExperienceDaniel is an amazing person who makes sure to communicate everything thoroughly & very attentive to the needs of the customer. He’s a great representative of the brand. And feel free to contact me directly if you need more information. He’s awesome
DERRICK T | Overall ExperienceElevator of my storage building was not functioning during my loading at start and unloading during move out. Not a convenient situation to load and unload to upper floors.
Muhammad I | Overall ExperienceThe staff inside is friendly and helpful. The management here is horrible. I had three units here all upstairs. The manager couldn’t be found one Saturday morning while several of us waited around at 8am. A full hour after opening. Turns out he was inside his apartment on site but wouldn’t respond to staff knocking and calling several times. I got trapped in the elevator when it malfunctioned. An inoperable elevator caused me to have to carry/drag furniture down stairs. The elevator has not worked for 4 months and not a single word to paying customers apologizing for the inconvenience. Not a note saying it’s out, NOTHING!! U-HAUL should be ashamed that someone who is paying $400 for storage is being told that they aren’t willing to pay to fix the elevator. Disgusting.
randy g | Overall ExperienceI can't say enough about the facility , cleanliness, friendless and safe. My personal storage on, here in Houston TX on Dairy Ashford .....The General Manager is Daniel... I wish more people were like him. Daniel treats people as close friends and family. He's amazing...
theresa p | First ImpressionsThe facility has undergone major transformation since I began storing my items there several years ago. I noticed a major hike in price when that part of the facility became temperature controlled. It was not my desire to pay that much (approximately $202 monthly); but I was never offered the option to move to another location on site that was not temperature controlled. There have been and currently are instances of the elevator not working which were very inconvenient because my unit is on the 2nd floor. My payment is auto drafted monthly on the 1st. The unit was cleared on the 2nd, one day after the payment was taken. Upon my termination of the contract, it was told to me that there would be no refund. I am upset by this because if a person moves INTO a unit, and the date is NOT the 1st of the month, the person is NOT charged for a full month. There is a prorated amount applied for the move in month, with the full amount being applied moving forward. Why am I not being given a prorated amount for moving out? This is a problem.
REBA H | Overall ExperienceAC didn’t work very well in the climate controlled unit and the light inside my unit did not work consistently - more often it did not work at all so I had to bring a battery lantern to be able to see. I had been in that unit for over 2 years. When I inquired about it I was told that section had some known issues. Elevators didn’t always work either so that made it inconvenient at times. Aside from those issues, the staff was always nice, professional, and helpful.
KIMBERLY W | Overall ExperienceThe manager is really nice and friendly. Kudus to him 👌
oluwayemisi o | Overall ExperienceI love love this place
Narisha P | First ImpressionsDid not capture name of U-Haul person when we arrived, but they were very helpful to get us to our space and provided to bottles of cold water. Storage place was clean
Peter U | Online Move InGreat customer service and my overall experience was a 10/10.
CIERRA S | Overall ExperienceSomeone broke into my storage and stole all my belonging
MICHAEL P | Overall ExperienceMuy bien servicio los volveré a elegir muchas gracias
YULI V | Overall ExperienceDaniel Lucas (Site Manager )is a blessing , professional, helpful and aware of the company’s products to ensure the best option for customers. I have been renting storage rooms for 18 years and in two instances I have come across two storage unit managers that are excellent. Daniel is definitely number #1. The location and units were convenient for my needs. Excellent experience because of Daniel and two of his staff members a light skinned black lady and young black male (both knowledgeable and nice too!)
FELICIA S | Overall ExperienceLiterally the best experience
VICTOR S | Overall ExperienceIt’s always a pleasure working with the manager, Daniel. He goes above and beyond to assure that we have the things needed for both truck rentals and storage space. He’s currently working with me in getting a mini store in the facility as well. definitely a five star rating for both management and the facility
Carlos J | First ImpressionsEven though my situation was unforeseen, U'Haul Storsge protected my belongings and accommodated my needs professionally and courteously many times in many different ways.
JANET S | Overall ExperienceStorage was good and clean, hours were perfect ; but the staff was very rude I would not return or recommend this location.
Kywana R | Overall ExperienceThe staff at this location is superb. The are kind and empathetic and helpful. They are true value to the Uhaul enterprise!
LATONIA C | Overall ExperienceDaniel was the sweetest ever, I was in the office waiting for my movers to show up and he offered me drinks and snacks and even came and sat and talked with me. I've never had a positive experience at this location until now. Even the house keep was nice there was water outside my unit, and he came with mops and was ready to clean and help make my move out go smoothly. After moving out I let Daniel know I was done, by the time I had made it to my home he had called to let me know my movers had forgotten some boxes (they were empty) but he wouldn't move/touch them until I had given them the ok. The amount of respect he had for me was amazing, unlike anyone I've ever dealt with at this location. Thank you again.
TERREN L | Overall ExperienceExcellent manager
SHIRLEY C | First ImpressionsFriendly staff
IHAB A | Overall ExperienceDanial He is very helpful
EMAD G | First ImpressionsWhen you have a general manager who has absolutely no idea who put an extra lock on your storage after payment and being told that nobody in the facility could tell me who put it on makes me weary of storing things at this location. I was inconvenienced with this issue and then was charged for the door handle when I was inconvenienced by THEIR mess up. I just left all of the things I no longer needed and left. Other than this incident Daniel was a pleasant manager and his office staff was very nice.
Lauren S | Overall ExperienceDaniel and cc was so excellent in helping me and getting through my hard times very understanding and I love everything about them thank you so much uhual staff for everything
valerie b | Overall ExperienceLove it
Arthur N | Overall ExperienceThe employee was not in office when we need help during business hours. We also wait 20 to 30mins for employee to return no one showed up. Also I don't like the fact that they can't help you in you lose you storage key
SHETERIKA L | Overall ExperienceThey have broken into my storage two times.people stay away from this storage place.
WENDINGOUNDI C | Overall ExperienceDaniel, Crystal, and CeeCee were all very courteous, accommodating, patience, knowledgeable, and very relating as they provided services and information during my truck rental and storage rental. Thank you all for making my U-Haul experience smooth and easy.
Nancy w | First ImpressionsThe Uhaul staff was very helpful and knowledgeable. Very clean facility, and I especially appreciated the available clean restrooms for clients next to the storage area. Excellent! Thank you.
christina m | Overall ExperienceEveryone was very helpful and generous
cashonda R | First ImpressionsThank you all for keeping my belongings safe and secure
CURTIS N | Overall ExperienceItems were stolen
KRISTIN N | Overall ExperienceAwesome staff ! Thank you for your help these last 3 years !
rafael t | Overall ExperienceI liked she gave me a lock. Good business practice. Liked multiple entrances, away from busyness. Liked sales office vending supplies, boxes, & truck rentals. Sales brochures & site map were excellent.
Anthony C | First ImpressionsStaff was awesome and very helpful.
cynthia s | Overall ExperienceKeep people like Ms. Cindy around and your company will continue to flourish! She's the absolute BEST!!
Brittney W | Overall ExperienceN/a
Stacy S | First ImpressionsMrs. Cynthia is the absolute best when it comes to management.
Justin M | First ImpressionsEven though the hours changed from being able to access until 10pm to being able to access being stopped at 7pm everything still worked itself out. Also my move out date was not 8/4/23 it was 8/2/23 idk how that happened but I like the place pretty well never had a problem at all.
julionne Y | Overall ExperienceVery nice clean and friendly staff
Victor R | Overall ExperienceLove this place
horace h | Overall ExperienceAshely and staff are very professional. I rented and used trucks for moving on more than one occasion. It always went well. I’ll always use this location as my go-to for moving and storage! ❤️
Ursula M | Overall ExperienceI had the worst experience with this U-Haul I made my reservation in the U-Haul the worker did not verify my information I was leaving a very abusive relationship and they sent my information to my husband cause she did not verify my information so he knew where I was then I was 10 minutes late picking up the truck cause I didn’t have transportation and they said I was to late and the truck I rented was gone and told me to go across the street very rudely so I did and he had a truck but it was old and only went 50 and he was rude to after it was all down hill I will never use U-Haul again I will not refer anyone to U-Haul cause this company does not care about it’s customer’ at all 🤬
MARGIE J | Overall ExperienceCindy was very helpful and pleasant.
Christopher C | First ImpressionsThe last time we went there. there was urine in the elevator. Forgot to tell the stuff sorry really need to put a camera in there.
steven a | Overall ExperienceMy only problem was with the so call moving company Exquisite. They left us in a bind. The owner Steve was very rude and difficult. His people never showed up. This put us in a bind having to unload the truck by ourselves. I would not consider them a "Five Star" company as quoted to me by the Uhaul representative.
Kirk S | First ImpressionsI haven’t been a customer but one day ask me after 30 days.
fredrick t | First ImpressionsFriendly staff willing to help with anything
andre v | First ImpressionsThe staff present at the time of move in at this facility was very helpful.
Kamran S | Online Move In1/14 I could not get in my storage because it was double locked, my lock and Uhaul lock. I went to the office to ask the young man for the key. He said that we are not responsible for your key. I explained to him that I didn't purchase Uhaul lock. It cost me $159 for the locksmith. I would like reimbursement.
MARVA F | Overall ExperienceThe process went smooth not to long and the young lady was really respectable and Polite
Earvin T | First ImpressionsWas provided with great customer service, in person and over the phone! Thank you
STEPHANIE R | Overall ExperienceRecibí muy buena atención al ayudarme con me petición, les doy las gracias.
Nora R | First ImpressionsThe unit was not large enough and I have items stored outside my unit door. There were some expensive items. U Haul threw the items out without any warning or notice. Will never use U Haul storage again. Also the hinge came off the door on unit 266.
Willy H | Overall ExperienceStaff helpful!
Jane S | First ImpressionsNot sure why there’s bad rating and reviews but I had a great experience and was very happy with how helpful the staffs were. This place is very secured as well and I would highly recommend this storage facility to anyone who is looking.
JENNIE G | Overall ExperienceFrom start to end, great experience
RALPH S | Overall ExperienceThe price for the 15’ truck was a higher price advertised elsewhere
Elizabeth B | Overall ExperienceOverall it's a good business which is widely used, however the staff I encountered could be much more pleasant.
Dianne B | Overall ExperienceNo good lighting inside the actual unit
Diedra m | Overall ExperienceStaff very friendly and helpful.
Laura A | First ImpressionsLo malo fue que me pidieron dejar un depósito en la cual me dijeron que me lo iban a de volver y no me dieron mi reembolso
adelayde s | First ImpressionsIm not sure why im being text the survey again i already did it once. Its clean and secure, but the elevators weren't working and for people with disabilities this is a problem and for the movers as well. I also had to wait because something happened with the computer were they had to correct the unit that I was given other than the elevators and that it was just like any other u-haul store.
Robert E | Overall ExperienceMy things were secure,that is good.
Augustus G | Overall ExperienceThe elevators were broke, and for anyone with disabilities definitely an issue. Other than that it was clean and courteous service. Also a computer issue were units got mixed up somehow but was fixed.
Robert E | First ImpressionsNot sure why I see negative comments about poor customer service but I thought the staff were super nice and helpful. I rented a storage space there and Cynthia was super sweet. She answered all the questions I had and did her best to get me the deal that I wanted.
JENNIE G | First ImpressionsThe best storage facility I have ever used.
Shalena K | First ImpressionsCustomer service was trash
TORIAN W | Overall ExperienceThe lady I spoke to was very helpful with my move out.
Arliyah S | Overall ExperienceI would give 5 stars, however, on the day of my scheduled move the elevators weren't working and my unit was on the 2nd floor. The employee at the storage was aware of this and didn't inform me. I had to reschedule and lost my security deposit with the moving company. U-Haul did compensate part of the deposit.
lucy w | Overall ExperienceI parked my trailer there for a few months, everything went as expected.
walter s | Overall ExperienceFriendly, knowledgeable staff with well maintained facilities …
Pete m | First ImpressionsGood location, clean and csafe
GILBERTO B | Overall ExperienceLove Cindy and Love Rick! Rick passed but you know what a beautiful Man and Family he created! The Best!
DEEANN J | Overall ExperienceMy storage unit had a huge leak & water seeped into my unit when I was moving out.
Julia A | Overall ExperienceNeed new employees with better attitudes! I got charged for a convenience fee because of the website didn't work properly when I tried to return the rental truck and your rude employee going to tell me oh well you just got to do is go online you don't have to put in a code so evidently she doesn't know y'all website and I got charged the convenience fee and had to call another facility to have my money refunded
NAKIA S | Overall ExperienceI love this location and everyone is always so nice friendly
Mary D | Overall ExperienceGreat staff, a location that was convenient and secure in all ways.
Eric V | Overall ExperienceAll's well
MARVA F | First ImpressionsCouldn’t have asked for better service, thank you!
judy m | First ImpressionsI’ve been a customer for several years at this location and have found that customer service is great!
REBA H | First ImpressionsThe staff and management were awesome
Donna C | First ImpressionsGreat staff
Mark M | First ImpressionsManagement was not up to par employees were very disrespectful and unhelpful
Marcus H | Overall Experience............
Rodolfo M | First ImpressionsHated to leave great staff and location
michael w | Overall ExperienceI found great rates and availability for a parking space, staff are very friendly and tentative. Would definitely recommend this business.
Milton O | Overall ExperienceNo problems with this facility. Great job U-HAUL!
andromeda m | Overall ExperienceI know my furniture was in a safe place! Its not my first time renting with U-haul, I"ve rented Teucks, Vans and Storage Areas many time. Its just a good safe place.
LEONOR T | Overall ExperienceVery friendly, fast and helpful
RALPH S | First ImpressionsThe customer service I was offered when I first wanted to rent the unit was great. However, some customer feedback for you that may help you because it probably means I won’t be using this location again. The door to my unit did not fully open from when I first rented it and I was told by two members of staff that a work order would be in place to fix it. This made moving challenging because we kept having to prop the door up. I came back twice to ask for this to be resolved and it never was. Needless to say I was able to work around it but for the inconvenience it didn’t leave me feeling positive. If it takes two months for a work order to be put it and it doesn't get fixed, it doesn't make me feel I'll be recommending it to another person.
Nam A | Overall ExperienceCustomer service from woman was not good at all first impression.
kailin r | Overall ExperienceEverything was great just hated the location and area of Alief.
TRICIA R | Overall ExperienceThe individuals running the shop aren't professional and act like they don't know how to properly conduct business. I had to send an email to ensure that they removed me from their storage log once I moved out. Took them approximately 20 days and they tried to charge me. Someone should make sure they aren't taking advantage of Customers.
JASON C | Overall Experienceelevator dirty, dark hallways, light sensors did not work. I let office know multiple times
James z | Overall ExperienceI will use it again if I need a storage facility.
Hedy G | Overall ExperienceThis place was the worst place ever and would never rent from this place again. The faculty was ok except the girl names Cynthia she was really mean and rude and caught an attitude with the customers.
Stephanie C | Overall ExperienceExcellent
Jeffrey B | Overall ExperienceI left due to the fact it was not climate controlled. The light sensor come on as you are leaving. I paid for the month of May, moved out a week later. Still got sent an auto draft. Need new staff.
lathea g | Overall ExperienceExcellent customer service. Iam very satisfied with the smooth transition
sam d | First ImpressionsNot a good experience with this place at all. I will never go there or recommend this place to anyone.
carrie a | Overall ExperienceThere was only one thing wrong. Some things were damp and moldy but that could have been from Harvey with power down or just a lot of excess moisture.
KATHY L | Overall Experience👍🏼
JOSE e | Overall ExperienceThe office is still contacting me about reoccurring billing for a storage I moved out of a month ago.
Mirage J | Overall ExperienceThe only issue I have is that I closed out the storage unit on 3-25-19 and didn't receive the email confirming the account was closed until 4-7-19. Also not given a prorated refund.
Claytie D | Overall ExperienceWas told I would have access to my unit until 10 PM. Came at 6 on a Sunday and could get no access and no one to help me for over an hour. Manager not reachable. I had an 8 PM move out deadline missed
carrie a | First ImpressionsBad customer service.
rosaro b | Overall ExperienceThe Managers where very helpful and nice. loved this location. will return agian.
Nathan G | Overall ExperienceUnfortunately I had some bad experience with location. 1st, my storage was block by AC unit so wasn’t able to get my belongings. 2nd, when I finally moved out of storage and I told the GM days later
Marco F | Overall ExperienceAfter years of having an internal climate controlled unit my unit received significant water. I lost so much. Insurance is useless they don’t call you back. Very poor quality of service.
LINDA B | Overall ExperienceHoused my few precious Harvey remanents.
elaine b | Overall ExperienceI’ve been receiving certified mail for 2 months for a storage I do not have! This has yet to be taken care of! This location is the worse!!!!
laquaqa h | Overall ExperienceIt wasn't the computer trouble that double and triple charged me into overdraft that led to me leaving. It was the unconcerned, unresponsive, unavailable and unprofessional employees that did it.
LUCAS H | Overall ExperienceVery pleased with service and personnel.
cindy s | Overall ExperienceWe had an excellent experience renting a storage unit here on Dairy Ashford. Workers were very nice and helpful.
beth s | Overall ExperienceCindy at Dairy Ashford and Mandy at Athens North Avenue War excellent employees that helped me throughout my moving experience I recommend them to be given a promotion
Jack B | ReservationGreat personnel front desk. Thanks
betty h | ReservationThank you. Very friendly staff.
Wendy M | Overall ExperienceThe hours are horrible. I had a really hard time access my storage as I work during the day and need the ability to move in the evenings. This location does not allow that as it closes at 7pm.
nadiyah h | Overall ExperienceTerrible customer service. The day my contract was up the storage facility was closed. I removed all my items the next morning and was charged over 800 in fees after the fact. Also, there were
hannah g | Overall ExperienceNice storage facility. No issues accessing the property at any time.
charles o | Overall ExperienceI have been a customer at this facility since 2012 and have used their vehicles and storage spaces. They always gave me good service. I'll be back!
Teressa S | Overall ExperienceFriendly and very helpful management
barry r | Overall ExperienceY’all did well. Customer service was excellent.
shomari r | Overall ExperienceI moved my belongings into storage following the flood from Hurricane Harvey. The staff was very friendly, helpful, and generous in accommodating my needs during a busy and stressful time.
holly b | Overall ExperienceVery friendly employees and always helped when needed.
Nanette H | Overall ExperienceThe staff at this location are very very disrespectful and rude. They completely lack the fundamentals of quality customer care. Also, the phone is never answered.
vivian m | Overall ExperienceOverall it was a good storage building. The lighting in my individual units should have been better.
john s | Overall Experience