Customer Reviews for U-Haul Moving & Storage at Dairy Ashford

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Dairy Ashford

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RALPH S. | First Impressions |
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Very friendly, fast and helpful

ADEWALE O.
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Thanks for the amazing customer service

Aaron W.
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Customer service

Kodzo A.
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Customer did not leave a comment.

TERENCE BRANDON A.
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Customer did not leave a comment.

KENNETH L.
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Customer did not leave a comment.

SARAVANAN K.
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All good.

Nam Anh V. | Overall Experience |
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The customer service I was offered when I first wanted to rent the unit was great. However, some customer feedback for you that may help you because it probably means I won’t be using this location again. The door to my unit did not fully open from when I first rented it and I was told by two members of staff that a work order would be in place to fix it. This made moving challenging because we kept having to prop the door up. I came back twice to ask for this to be resolved and it never was. Needless to say I was able to work around it but for the inconvenience it didn’t leave me feeling positive. If it takes two months for a work order to be put it and it doesn't get fixed, it doesn't make me feel I'll be recommending it to another person.

JULIA D.
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Cynthia IS ABSOLUTELY the most amazing customer service / management representative I've ever encountered. Very professional as well as personable. She and Roger treated me and my daughter with alot of patience when my bank card had issues. Over 1 hour she maintained her composure and calmed me down. Please recognize how special is and her worth to bring and keep customers who refer others to this location. I would go to her store even if it were out of my way. I hope she and roger know how important this interaction was to me. Most sincerely Julia

Christopher N.
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Employee was not wearing a mask, the other older gentleman DID wear his mask. He was polite.

TROY T.
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Well it wasn't exceptional service but overall he did a good job and I would recommend anyone there

Jordan W.
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Customer did not leave a comment.

Chad S.
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Love the rent by phone option. On site staff was also very friendly and helpful.

Antonio S.
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Customer did not leave a comment.

KENECHUKWUIKEDIN O.
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Customer did not leave a comment.

JAVIER L.
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training employees for a better customer service

kailin r. | Overall Experience |
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Customer service from woman was not good at all first impression.

NELS H.
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I had issues with the online 24/7 pick-up app. Will not use that again. However, after giving up on the app and went to the location office, the employees at location were very helpful.

Exequiel B.
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Customer did not leave a comment.

Monica O.
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The issue I have is that for the second time in two years my husband has tried to do a walk in Rental and been turned away saying there are no available rentals and I literally logon within minutes of him exiting the building and make a reservation. Not sure why this has happened twice. I'm hoping the front office people are not being judgemental or racial profiling. It's very odd and unprofessional.

Jorge V.
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Customer did not leave a comment.

rose h. | Overall Experience |
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Customer did not leave a comment.

Emily L.
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Customer did not leave a comment.

VICKEY ELAINE R.
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Customer did not leave a comment.

Karrie R.
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Customer did not leave a comment.

MARK M.
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Customer did not leave a comment.

ISRAEL B. | Overall Experience |
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Customer did not leave a comment.

Jermaine R.
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Customer did not leave a comment.

Whitney G.
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Always have a great experience with this staff

TRICIA R. | Overall Experience |
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Everything was great just hated the location and area of Alief.

Whitney G.
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Very sufficient, nice, and helpful staff. Overall great experience for all the uhauls ive been to.

JASON C. | Overall Experience |
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The individuals running the shop aren't professional and act like they don't know how to properly conduct business. I had to send an email to ensure that they removed me from their storage log once I moved out. Took them approximately 20 days and they tried to charge me. Someone should make sure they aren't taking advantage of Customers.

ARTHUR M.
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Customer did not leave a comment.

GREGORY DOUGLAS H.
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Let the customer know the vehicle either has a ramp or not.

Mark R.
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Improve the app....too slow.

Karen T.
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I had a last minute change of plans and suddenly found myself in need of a truck. I called the S. Dairy Ashford location because I had recently been there to purchase some moving supplies. I talked to Roger(?) and he led me in the right direction and I was able to get my plan back in action. He was forthcoming about the method to check in the truck after hours and everything went as smoothly as possible. THANK YOU!!

Zaid G.
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Customer did not leave a comment.

Earl D.
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The person who rented me the truck she explained to me how everything works our

yilmar F.
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Customer did not leave a comment.

Francisco H.
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The employee who attended me seems that was not trained to serve clients, he does not know what courtesy is

Ronald G.
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Customer did not leave a comment.

James z. | Overall Experience |
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elevator dirty, dark hallways, light sensors did not work. I let office know multiple times

lakishia M.
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Customer did not leave a comment.

Andre F.
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Why get charge one amount and then get charged another.

Jeremy D.
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Customer did not leave a comment.

mitra S.
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Too much to do for return, instead of employees check the vehicle, sitting at their desks and customers have to take pictures from everything and spend another 10, 20 minutes after moving and a hard day document everything.

Joseph H.
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Customer did not leave a comment.

CHLOE B. | First Impressions |
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Customer did not leave a comment.

Milton P.
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Customer did not leave a comment.

liliana R.
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Customer did not leave a comment.

Donna M.
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This was my 2nd store yesterday, after the first store's office was closed and I couldn't get the key—-after my credit card was already charged. The sales person here was empathetic and quickly helped me get into one of his trucks.

Mark H.
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Confirm the right vehicle number coincide with the vehicle being issued. Unlike I was told that there was only one 10 foot trunk left on the premises, but somehow I was assigned a 10 foot truck number that didn't match the one issued to me.

derlis S.
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Keep up the good service

Exequiel B.
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Customer did not leave a comment.

Lance N.
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I was charged for 2 days. I turned in the dolly 30 minutes late. Ridiculous.

Shaneva B.
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Customer did not leave a comment.

Thaddeus S.
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Great customer service! You guys rock!

Kiran N.
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Time of returning the equipment office lady so mean, rude, mannerless, i never recommend anybody there if that lady present there.

Hedy G. | Overall Experience |
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I will use it again if I need a storage facility.

David H.
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Customer did not leave a comment.

Stephanie C. | Overall Experience |
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This place was the worst place ever and would never rent from this place again. The faculty was ok except the girl names Cynthia she was really mean and rude and caught an attitude with the customers.

Parisa S.
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Customer did not leave a comment.

sarah M.
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The people at this location are super unwelcoming and unfriendly. Wouldn't recommend this location.

Arnold W.
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Free coffee.

April C.
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Great service and staff

Gwendolyn G.
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All the employees were concerned for me the customer and it was much appreciated.

Marcelino G.
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The lady that took my keys tried to help me out as I explained the situation with the drivers floor being dirty.

Paul K.
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Customer did not leave a comment.

Jeffrey B. | Overall Experience |
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Excellent

Edgar S.
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Customer did not leave a comment.

stephanie M.
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Very friendly.

Carlos B.
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Customer did not leave a comment.

Michael A.
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I was moving during Tropical storm Imelda, and due to the rain and flooding it took me 2 hours longer than I expected to move. The truck was on 3/4 tank of gas I returned the truck full,due to the weather I should have a the very least been given grace for the extra two hours instead of being charged another day. I asked could I keep the truck longer since you are charging me for an extra day, because I was not finished moving furniture the answer was NO!. In the future will find another truck rental company

Michelle D.
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Customer did not leave a comment.

James B.
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Rick ,Cindy and staff are very professional.

Patricia B.
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Customer did not leave a comment.

Quincy J.
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I walked in to the store around 7:10am for a 7:00 am reservation and was told I had to wait for assistance because the clerk was still opening the store. After disclosing I made a reservation through the Uhaul app and was coming to pick up a van. I was told that I would need a major credit card to rent from Uhaul. I did not have a credit card on me so in turn had to convince my brother to pay for the rental with his credit card. This in turn required for my reservation to be updated to his name. The clerk then took my brother ID card and took picture of it with her personal phone which then bothered me. As we are trying to process payment for the rental van. The clerks system “crashes” and before the payment was complete. I then pull out my phone and used the Uhaul app to attempt to process payment through the app. After filling in information that was already provided to the clerk. I get to then end and...... I was able to use my debit card to pay for the rental. No credit card was needed. I then review my contract emailed to me and not only could I have paid with debit card but with cash. As I'm processing payment through the app with my debit card , the clerk then states “it let you pay with your debit card on the app didn't it” which implies she already knew I could have paid with debit card to begin with and now the order was processed with my brother as driver because I was under the impression a credit holder was needed to transact the request. This is not to mention the lady had a very Condescending attitude and was disrespectful and inappropriate to even go through with taking a picture of my brothers ID on her personal cell phone. All in all, I wasted 50 minutes resolving an issue that never even existed and inconvenienced everyone including my brother who was not even suppose to be driving the Uhaul or apart of my reservation due to the clerks ignorance. Not to mention the potential fraud that may happen. I have of no clue if my brothers ID is saved as an image in her phone. I will NEVER use Uhaul again. This was the worst customer service I have ever encountered.

Kristopher G.
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Original truck serial tm 280 n through online rental, received van instead with serial be 1393 w Ordered truck, received van Key didn't work in the truck so I tried every one in the lot Called after hours twice and no answer Returned UHaul and was told both truck and van same size after I expressed being upset Manager did not accept responsibility for mix up, but says she was at the location after hours. Only refunded dolly Had to take more trips than expected HUGE INCONVENIENCE

Benjamin G.
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Customer did not leave a comment.

Scott S.
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I selected this drop off site when I made the reservation. I called U-Haul and confirmed my reservation two days before pickup. I confirmed my drop off at pickup time. When I arrived at my drop off, they refused to take the truck saying it was too big. I had to argue for almost an hour. I called customer service and they told the local person they had to take the truck. The local person called his supervisor and his supervisor said not to take the truck, even though U-Haul customer service was on the speaker phone telling them they had to take it. They insisted I had to drive the truck miles to another location for drop off. Finally, after much arguing and holding my ground, the person accepted and checked in the truck. This was totally Unacceptable after a long, hot, hard day of moving. I've used U-Haul many times. Not sure why this one went so far south. I would appreciate a credit on the rental for the issue at the front end costing me gas money and for the extended problems encountered during the return.

MARGARET T.
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The representative was friendly and knowledgeable. There was no wait time and the vehicle was ready. She provided awesome customer service.

pape D.
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Customer did not leave a comment.

Bobbie B.
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Customer did not leave a comment.

Megan S.
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I didn't like how they inspected each box, it was like they didn't trust me. I'm buying boxes next time, too much of a hassle

Brennan W.
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Customer did not leave a comment.

Nicole W.
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Customer did not leave a comment.

Brandon R.
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Customer did not leave a comment.

Ivan A.
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Wonderful

Allen D.
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Employee had very good communication skills and was friendly. Checked the vehicle thoroughly. Appreciated his professional service.

lathea g. | Overall Experience |
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I left due to the fact it was not climate controlled. The light sensor come on as you are leaving. I paid for the month of May, moved out a week later. Still got sent an auto draft. Need new staff.

Tawana H.
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You can offer more training to staff. I picked up a scheduled truck. The rep that was there name was Bryce. Bryce didn't not want to walk the truck, my truck was dirty inside and out with spills inside on the passenger side and the back of the truck still had debris wasn't swept out at the time I was the only customer inside so not sure if it was the heat outside or laziness. I wasn't offered a new truck I was just told I wouldn't be charged for cleaning i guess i should be happy not to pay for someone else's mess. The rep that was there when i returned the truck 6 hrs later name Bes i believe confirmed with Bryce what I stated about the truck offer an apology and just told me to contact the manager and let the manager know my experience. I have used uhaul before first time at this location as well as uhaul labor and this location service was the worst. The question was what can uhaul do to improve offer continuous training to staff

sam d. | First Impressions |
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Excellent customer service. Iam very satisfied with the smooth transition

William R.
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I was overcharged for six furniture dollies when I only rented two. I am still fighting to get the partial refund that I am due.

carrie a. | Overall Experience |
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Not a good experience with this place at all. I will never go there or recommend this place to anyone.

KATHY L. | Overall Experience |
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There was only one thing wrong. Some things were damp and moldy but that could have been from Harvey with power down or just a lot of excess moisture.

Tammy G.
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Customer did not leave a comment.

Valda B.
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Customer did not leave a comment.

Christopher W.
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Dont tell someone that you are going to make an extra day for free and then not do it.

Rosemary W.
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Customer did not leave a comment.

Iris M.
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Equip the truck to seat 3 people.

jose e. | Overall Experience |
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👍🏼

tammy L.
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Customer did not leave a comment.

Kenneth N.
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Customer did not leave a comment.

Dominique L.
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Truck had minor scratches and windshield crack but it was no issue.

Mirage J. | Overall Experience |
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The office is still contacting me about reoccurring billing for a storage I moved out of a month ago.

Claytie D. | Overall Experience |
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The only issue I have is that I closed out the storage unit on 3-25-19 and didn't receive the email confirming the account was closed until 4-7-19. Also not given a prorated refund.

sheila P.
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Store rep stated looked like some one opened door and dented door. I never parked in parking spot for door to get dented. I not sure what they are trying to pull but will not be going back to this location

Kathy L.
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These folks were exceptional

tomas E.
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Everything is great,Very good costumers service Place very clean trucks very clean.

carrie a. | First Impressions |
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Was told I would have access to my unit until 10 PM. Came at 6 on a Sunday and could get no access and no one to help me for over an hour. Manager not reachable. I had an 8 PM move out deadline missed

Abdurraouf G.
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Very poor customer services and she was rude

craig C.
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The location was fine, but the U-Haul policies would give me second thoughts about using it. I rented a dolly for the day to move some boxes locally. $7:58. It took forever. Copies of my license, email, phone number. They needed a second phone number, I only have one. But was told I couldn't rent a dolly with only one phone number. So I gave them a friend's and that didn't work because it wasn't in my name. Then the system wouldn't accept the additional numbers I gave them. Finally tried my mother's number (same last name), but I had to try that 4 times before it would take. The gentleman helping me was very nice and apologetic about the inconvenience and I understand it was not him. This was around 10:30am. When I returned the dolly that afternoon, I was charged for 2 days because it was “late”. I asked how it was late to return something the same day when I rented it for the. day. The lady told me that it was a U-Haul thing and that the “day” ended at 2pm. After that it becomes another day. That seems odd, she amended the transaction to only charge me for a day. Again, the person at the location was nice and helpful. But the fact that U-Haul has policies that caused me this much inconvenience and aggravation for a $7.58 transaction would make me reconsider using them again. I understand the need for such “thoroughness” if you are turning over a truck to someone, but seems a bit excessive and a major annoyance for dolly.

Iris K.
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Great professional customer service

jose C.
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Customer did not leave a comment.

rosaro b. | Overall Experience |
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Bad customer service.

Nathan G. | Overall Experience |
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The Managers where very helpful and nice. loved this location. will return agian.

Kieshia M.
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Customer did not leave a comment.

SALVATORE M.
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Customer did not leave a comment.

Exequiel B.
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Customer did not leave a comment.

robert C.
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Excellent quick service

baris S.
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Customer did not leave a comment.

Juan B.
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I use to pick your services it's being one of the best option at a time to move our home stuff . This time I personally had An awful experience with the sales person of 2415 S Dairy ashford location . I suppose to return my rental at 9am and due some issues (rain) going on during my move I got there at 10:30 am previously I did call this lady telling her that I will be a bit late . So happens that she charged me almost double I did try to escuse my delay but it was impossible due to arrogant lady actitud terrible customer service . To end for sure I do not will ever come back to this location for sure Juan Bozo 2818141295 Dear Valued Customer, Our records indicate you have recently used U-Haul®. Please take a moment to let us and other customers know how we did. Please click here to rate your U-Haul experience. U-Haul has your contract information. This is a public site, do not enter personal contact information. Thank you.

Marco F. | Overall Experience |
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Unfortunately I had some bad experience with location. 1st, my storage was block by AC unit so wasn’t able to get my belongings. 2nd, when I finally moved out of storage and I told the GM days later

LINDA B. | Overall Experience |
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After years of having an internal climate controlled unit my unit received significant water. I lost so much. Insurance is useless they don’t call you back. Very poor quality of service.

elaine b. | Overall Experience |
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Housed my few precious Harvey remanents.

laquaqa h. | Overall Experience |
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I’ve been receiving certified mail for 2 months for a storage I do not have! This has yet to be taken care of! This location is the worse!!!!

LUCAS H. | Overall Experience |
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It wasn't the computer trouble that double and triple charged me into overdraft that led to me leaving. It was the unconcerned, unresponsive, unavailable and unprofessional employees that did it.

cindy s. | Overall Experience |
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Very pleased with service and personnel.

beth s. | Overall Experience |
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We had an excellent experience renting a storage unit here on Dairy Ashford. Workers were very nice and helpful.

Jack B. | Reservation |
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Cindy at Dairy Ashford and Mandy at Athens North Avenue War excellent employees that helped me throughout my moving experience I recommend them to be given a promotion

betty h. | Reservation |
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Great personnel front desk. Thanks

Wendy M. | Overall Experience |
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Thank you. Very friendly staff.

nadiyah h. | Overall Experience |
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The hours are horrible. I had a really hard time access my storage as I work during the day and need the ability to move in the evenings. This location does not allow that as it closes at 7pm.

hannah g. | Overall Experience |
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Terrible customer service. The day my contract was up the storage facility was closed. I removed all my items the next morning and was charged over 800 in fees after the fact. Also, there were

charles o. | Overall Experience |
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Nice storage facility. No issues accessing the property at any time.

Teressa S. | Overall Experience |
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I have been a customer at this facility since 2012 and have used their vehicles and storage spaces. They always gave me good service. I'll be back!

barry r. | Overall Experience |
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Friendly and very helpful management

shomari r. | Overall Experience |
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Y’all did well. Customer service was excellent.

holly b. | Overall Experience |
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I moved my belongings into storage following the flood from Hurricane Harvey. The staff was very friendly, helpful, and generous in accommodating my needs during a busy and stressful time.

Nanette H. | Overall Experience |
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Very friendly employees and always helped when needed.

vivian m. | Overall Experience |
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The staff at this location are very very disrespectful and rude. They completely lack the fundamentals of quality customer care. Also, the phone is never answered.

john s. | Overall Experience |
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Overall it was a good storage building. The lighting in my individual units should have been better.

No reviews have been submitted for this location.

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