Customer Reviews for U-Haul Moving & Storage at Dixie Hwy

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Dixie Hwy

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Daniel B.
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Customer service was great and prompt on handling the rental I had scheduled. 10/10

Kelli H.
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Service was great. Timothy German was excellent. My extended family and I have rented here since we moved to the area about 10 years ago. We won't go anywhere else. Thanks for the great service.

Christopher L.
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A+

John F.
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great

chester N.
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Nothing you did a great job

Craig D.
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Customer did not leave a comment.

PHILLIP W.
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Showed up at 10:40am and was told there were zero trucks, vans or uhauls available without a reservation. Was told to call 1800uhaul and they could find me one. I walked outside and called during the 10 minutes of waiting on hold they kept saying I could do a lot online so while I waited on hold I went online , put in zip code and wow there were several available right where I was standing. So I reserved and went back in to stand online. Not sure if the salesman was just lazy and didn't want to take the time to enter into because it was easier with reservation or what the problem was.

Aaron O.
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This location is the best U-Haul location that I have ever used! I have driven out of my way to rent/return equipment from here. Thank you.

Marybeth G.
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Customer did not leave a comment.

John T.
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Customer did not leave a comment.

DONALD L.
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Staff is excellent!

DONALD M.
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VERY HELPFUL

Tom H.
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Customer did not leave a comment.

ANEISAMARIE F.
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Customer did not leave a comment.

Michael S.
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I forget the employee's name who assisted me, but he was extremely helpful and was a great start to a great move. He was very knowledgeable and assisted me through everything what would be helpful in my move. ( I think his name could have been Jonathan , I can't remember)

Nick B.
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Update website so it reserves the right item and get more help answering phones was on hold over 20 mins both time and had to go to 2 different stores because your website was wrong. Then spent an hour waiting for the person to look at the trailer, so I had to hook it up myself and was late for my scheduled pick up.

Christopher T.
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I was told that the trailer that I had reserved was not dropped off yet and therefore I had to settle for a smaller trailer which would require more trips.

Ethan G.
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N/A

Terrance F.
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This location had excellent service and had the equipment I needed. I would highly recommend!

Charles B.
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There was a significant delay in picking up the trailer as I had verbally declined the insurance, but the guy behind the counter mistakenly added it. It took about 15-20 minutes for him to correct it. It took over 30 minutes for the total process which is too long.

Faith L.
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Very helpful Highly recommend!!!!

JANICE R.
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I had reserved the trailer for 5 days but it was showing for one day as in in town move when I arrived. The clerk took care of it but it would be nice if the correct information was given to begin with.

Cole T.
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Customer did not leave a comment.

Danielle O.
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Customer did not leave a comment.

James H.
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Customer did not leave a comment.

BRIAN G.
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Customer did not leave a comment.

Commander Joel H.
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Polite, professional and easy to deal with. Thank you.

Jack P.
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Customer did not leave a comment.

EMILY H.
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you guys was great thanks for the good experience

MARCIE C.
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Customer did not leave a comment.

lawrence L.
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Customer did not leave a comment.

Curt C.
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Customer did not leave a comment.

Todd S.
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Customer did not leave a comment.

Michael R.
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Very rude workers

Allan S.
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Customer did not leave a comment.

Mark J.
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Customer did not leave a comment.

Lisa B.
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We've used this location on several occasions. Each time the ease of rental and process for pickup/drop off improves, especially when using the app. The people working there are very friendly and helpful. Will use again if needed. Recommend to anyone looking for cargo moving.

Leonard G.
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No problems. Overall a positive experience.

mary h. | First Impressions |
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Best storage facility that I have ever used price wise and cleanliness.

Megan C.
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Customer did not leave a comment.

Tiffany M.
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Location was just small. Trailers roll, location is sloped and no wheel chalks available.

Daniel O.
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Customer did not leave a comment.

Derrick B. | First Impressions |
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Nattie is an awesome employee!!!!

John P.
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Customer did not leave a comment.

chelsea H.
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Customer did not leave a comment.

Derrick B. | Overall Experience |
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Customer did not leave a comment.

Billie U.
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My experience was good and everyone was helpful. I will definitely use again and recommend to friends in the area.

WALTER H.
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Nothing. The staff at this location are excellent. Always very helpful. They seem to understand the stresses of moving and do everything they can to make things less stressful. They go the extra mile. Thank you guys! Great job.

Konner K.
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Customer did not leave a comment.

tammy K.
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Customer did not leave a comment.

Kelly B.
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Customer did not leave a comment.

Paul G.
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Customer did not leave a comment.

Michael W.
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If someone rents a trailer, offer ramps or have gates that can reach the ground.

Derrick B. | First Impressions |
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office staff was extremely helpful. Nattie did an excellent job on explaining how to get to storage unit

CHRISTOPHER A.
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Customer did not leave a comment.

IRENE SARAH C.
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Customer did not leave a comment.

Stephen L.
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Customer did not leave a comment.

Adam H.
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Keep up with maintenance on equipment

Jennifer C.
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Possibly, if a customer rents a dolly/truck, be courteous enough to put it in the truck before the customer pickup.

James M.
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When returning the hand truck, the wait was entirely too long.

John H.
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Customer did not leave a comment.

JAMES O.
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Jeannette was friendly and helpful.

TAMMY H.
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Customer did not leave a comment.

RONALD A.
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Everything went great and the attendants were very helpful and polite!

John P.
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Customer did not leave a comment.

MICHAELE M.
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Customer did not leave a comment.

Leann S.
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Cannot think of anything.

Paul T.
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Customer did not leave a comment.

Frank F.
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Customer did not leave a comment.

Timothy L.
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Showed up at 9 am and there was only 1 person doing check out. It took an hour to get my truck. What is the point of pre-check out with pictures of your license when you just stand in line all day. Horrible. I will find another company to rent from. Nobody has time to stand around all day

Eddy H.
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Have workers show up or be staffed that you don't just have 1 on duty 45 min wait is not acceptable

Jayna B.
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Customer did not leave a comment.

Vanessa H.
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Customer did not leave a comment.

ANDREW S.
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U-Haul staff at this location was very friendly. Vehicle I rented was clean as a whistle. Thanks for a job very well done!!!!

WILLIAM C.
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Trailer was Not hooked up correctly! Trailer came off Ball almost caused a Major Accident. The person whom hooked up trailer was Unqualified! Teach your employees Better!

KYLE G.
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Customer did not leave a comment.

Allison S.
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I enjoyed my pick up location. The gentleman I checked out with was very nice and helpful, but oftentimes working with people in person is easier anyways. Either way it as an overall good experience.

Kyle C.
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Original reservation was for online check in. Process took far too long and didn't even complete before a store associate manually completed my pick up. Attempted to chat with the associate checking me in, but never saw a reply before starting with the store associate.

Brittney L.
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Customer did not leave a comment.

Edward H.
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When I returned the truck as per your sign posted on your doors, I had to wear a mask before entering. It seems it's only for the paying customers. The female worker at the counter did not wear a mask as required. She allowed her two adult sons to enter without masks. Her sons were there for a personal visit. Pretty hypothetical, unprofessional and a healthy risk to your customers. You have a camera system, look at the footage from yesterday around 4:50. The store and truck was not clean. It fits because your employees do not follow any cleaning and sanitary policies. The board of health will hear about this.

David B.
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didn't have to get out to complete return.

Dustin B.
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Customer did not leave a comment.

Gary L.
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Customer did not leave a comment.

Steve M.
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Customer did not leave a comment.

Nicholas D.
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Give them heads up to make a reservation to make sure the equipment is available.

KEVIN M.
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Customer did not leave a comment.

JERRY W.
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It took over an hour to to even get to the parking lot to pickup the trailer. Your people were yelling at one another Both inside and out but nothing seemed to be happening until I rather loudly asserted myself and demanded things start moving. One lady with some issue I wasn't concerned with occupied your entire staff's attention from time I arrived until I left and they were still working with her after I interrupted and had my equipment connected. Other customers were lined up waiting. The trailer was fine and perfect for what I needed, but the 4 wheel furniture dolly was badly bent to the point it was not level and basically useless. The bearings in the appliance dolly wheels were so bad the wheels would slide instead of roll unless the dolly was loaded. Both dollies were basically junk. The return was smooth but no apology for providing terrible service And almost useless equipment. Jerry Wallace 915-603-7741

kimberly H.
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Customer did not leave a comment.

JOSEPH H.
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Customer did not leave a comment.

HENRY L.
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Customer did not leave a comment.

Christopher M.
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Customer did not leave a comment.

MELANIE M.
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Work on the process to drop off outside of hours.

John M.
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Back of truck had roaches in it, but not the material handling equipment I'd ordered. Cab of truck clearly hadn't been sanitized at all as there were spill tracks that cleaned up when I sanitized it myself. Thanks for the plaguewagon, Erlanger Uhaul!

Andrew L.
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Customer did not leave a comment.

KRISTIN S.
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My moving truck was not at my location & I had to drive an additional 50 miles to get one. 3 Uhaul puck up locations later—I got one and was backed up on my schedule. This was after I reserved 2 weeks in advcance.

Haeli S.
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The uhaul truck that was given to me was clean on the inside, but not engine maintained. It was an automatic and sounded like a manual motor (constant revving of the engine) even when only going 25-30 mph. I was not pleased with the truck, but it let us move our larger items atleast. Thanks.

Terry G.
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Customer did not leave a comment.

Tom M.
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I am very impressed with your facility and employees. Your representatives went beyond the normal expectations to make sure that I was able to safely use the equipment. They helped troubleshoot my electrical in order to use the tow dolly. I am grateful that I went here since I am not sure if I would have been treated so well anywhere else. Great job!

Roy S.
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Stop misleading people about the fact that in order to get the free 100 local miles you have to bring it back registering exacting 100 miles and not one click over or under. You have lost a customer for life. I'll never use your company again because of the scam and fraudulent nature of your business.

TONY R. | First Impressions |
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no comments

STEPHEN B.
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Customer did not leave a comment.

JODY B.
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Customer did not leave a comment.

DIANNA E.
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Customer did not leave a comment.

Michelle B.
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Customer did not leave a comment.

Robert H.
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Just keep doing what your doing .

peter w. | First Impressions |
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Customer did not leave a comment.

BRANDENT E. | Overall Experience |
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Staff was GREAT!!! And very helpful. I’ve rent here twice in two weeks and will never go anywhere else. The ladies there are always pleasant and helpful

summer b. | First Impressions |
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Customer did not leave a comment.

Mary V. | Overall Experience |
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Customer did not leave a comment.

Todd F. | First Impressions |
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Customer did not leave a comment.

Leslie D. | First Impressions |
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Really helpful people. Jumped right up to help

LOUIS M C. | Overall Experience |
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Customer did not leave a comment.

Georgejana F. | Overall Experience |
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U Haul has always been excellent.

Krystal A. | Online Move In |
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The staff was very amazing and helped us throughly. I will keep using them for times to come.

Tasha M. | Overall Experience |
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Customer did not leave a comment.

David C. | First Impressions |
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Great store! Employees all very helpful and friendly,

Emily H. | Overall Experience |
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I had a good experience with uhaul. Everyone that works there is great, except maybe the guy who always answers the phones. He could use a bit of training in customer service. But everyone else is super helpful! I would reccommend uhaul to friends or family.

C.J. A. | First Impressions |
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Storage Manager Christy was a great help with informing me of her knowledge in the storage field. I didn't have to ask any questions because she informed me with the walk through & showing of units.

James B. | First Impressions |
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Personnel were very helpful and gave me a lock and 1 month free.

Debbie H. | Overall Experience |
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Na

Brian R. | Overall Experience |
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Staff very helpful, facility very clean. Would not hesitate to recommend to others. If I ever am in need for a storage space again, I know where to come to!!! Thx for everything!!!

Kristy (ID REQUIRED) M. | Overall Experience |
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The staff are amazing! I highly recommend this Uhaul

Bonnie G. | Overall Experience |
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Staff was always friendly and helpful.

Marc M. | First Impressions |
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Very friendly and helpful staff! Christy is great!

Debra R. | Overall Experience |
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Storage locker got robbed. Someone jumped the retaining wall between the lockers and went thru all of my stuff. Not so secure! Middle of an insurance claim and police reports... Heartbroken

STEVEN P. | Overall Experience |
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really nothing to add

Pamela B. | Overall Experience |
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I have no complaints, and was clean and well lite.

Barbara Ann R. | First Impressions |
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Was s great experience thanks for the love

george a. | Overall Experience |
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They stored my stuff for 6 months and delivered them in good condition.

ERIC S. | First Impressions |
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Everyone was very friendly and helpful on the phone and in person. They answered all my questions and took care of our needs. Moving is never easy but they did everything possible to accommodate!

tammy c. | Overall Experience |
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Staff friendly and very helpful.

Shelley G. | Overall Experience |
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To have an indoor climate control unit, I wasn't happy when I removed my property. Everything had saw dust and some kind of other dirty substance all over everything. I have never had this problem!

lorelei w. | Overall Experience |
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I had multiple issues with billing n had to get bank statements to prove I had paid. It was very stressful and cost me a lot extra even whenset it up to be paid by the 5th but was continually charged

Maria V. | Overall Experience |
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There was mice droppings all over my things.

Todd G. | Overall Experience |
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First Class Service. Awesome location! Thanks for making our move super easy.

bette f. | Overall Experience |
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I was very pleased. The employees were great!

Todd G. | Reservation |
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Christy was incredibly helpful in helping us get settled. Thanks to her for making our move to Kentucky extremely easy!!

Danitra B. | Overall Experience |
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Was told I could fit a washer and dryer in unit, but when I came it was above another unit which was impossible to lift a washer a dryer into. Lower units door wasn't wide enough in 6x8 ft space

MATTHEW W. | Overall Experience |
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This is a very convenient, cost-effective, clean and secure facility to store your valued belongings. The staff is more than helpful and accommodating. I highly recommend this location!

dave h. | Reservation |
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unit wasn't available and staff didn't show any cares

Manisha M. | Overall Experience |
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Poor service. Their employee accidentally cancelled my moving help order and they did nothing to sort it. Instead I had to reorder and then ask them for reimbursement.

william m. | Overall Experience |
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The storage unit was well maintained and the staff was very helpful. I will recommend U-HAUL to my friends and family when they need a place to help them with their moving and storage needs.

No reviews have been submitted for this location.

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