Customer Reviews for U-Haul Moving & Storage at Dixie Hwy

7,808 reviews

4425 Dixie Hwy   Elsmere, KY 41018
(S Of Airport Rd)

(859) 342-8170

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(859) 342-8170

4425 Dixie Hwy
Elsmere, KY 41018
(S Of Airport Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Customer did not leave a comment.

James H. 
Rating:
4.0

Customer did not leave a comment.

Adele F. 
Rating:
1.0

They didn't help with my issue when I dropped the uhaul off. They gave me a pamphlet to call a insurance company.

Brad B. 
Rating:
3.0

Customer did not leave a comment.

FALON T. 
Rating:
5.0

Customer did not leave a comment.

gregory F. 
Rating:
5.0

I always use the Elsmere location and I would highly recommend it to my friends.

VARNESSA P. 
Rating:
5.0

Keep doing what you are doing.

Jerry V. 
Rating:
5.0

Customer did not leave a comment.

rose B. 
Rating:
5.0

Customer did not leave a comment.

SANJAY P. 
Rating:
3.0

Customer did not leave a comment.

Anchenina D. 
Rating:
5.0

Perfect.

David M. 
Rating:
5.0

items I ordered and paid for: furniture dolly, 12 blankets were not included in the truck, but I was charged for them

Dee R. 
Rating:
5.0

Customer did not leave a comment.

Rob L. 
Rating:
4.0

Customer did not leave a comment.

Roger F. 
Rating:
5.0

Customer did not leave a comment.

Eddie W. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
3.0

Returning took a little while for someone to come out and check in the equipment.

Shawn R. 
Rating:
5.0

Customer did not leave a comment.

eleanore B. 
Rating:
1.0

Needs oil change,and safety items fixed 1 driver's side mirror 2 engine will speeds up by itself

louis H. 
Rating:
1.0

I was charged for 3 days when I only had the truck for 2 days. Lady said she would take the 3rd day off and never did. Now I was charged another 2 payments for who knows what. This place is terrible

Sean S. 
Rating:
5.0

Customer did not leave a comment.

Allen m.  |  Overall Experience 
Rating:
5.0

The excellent rating is for the store it self very big store and has a lot of availability Short staffing is the biggest problem I'm not sure if it's intentional or labor shortage it just seems to take for ever every time I go there And a review for uhaul over all why do I have to upload my own licenses to the online portal why do I have to make a online reservation and still have to go inside and talk with the staff and get asked the same questions I already answered on the website the process is ridiculous and completely drawn out need to update with a better system to make it more convenient for the customer or up the amount of staff you have

Jeffrey S. 
Rating:
1.0

Provide better training to the employees on their attitude towards the customer. The girl working the counter has no business whatsoever interacting with customers. I have also dealt with the general manager of this location in the past and her attitude truthfully is not any better. It is completely understandable as to why this location has less than a 2 star review. Will never rent from this location ever again.

CASEY S. 
Rating:
5.0

Friendly knowledgeable staff and well maintained lot.

Dennis N. 
Rating:
5.0

Customer did not leave a comment.

Anthony P. 
Rating:
1.0

I was overcharged by about $600. I was charged for equipment I never used. Not happy and will be disputing this charge

Trevor A. 
Rating:
5.0

Would be willing to use them again.

Todd L. 
Rating:
3.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

So easy to work with!!

Roxann R. 
Rating:
1.0

I wanted 25+ minutes in line and then was charged for fuel after I put gas in the vehicle before returning it and ensuring that it was above the fill level

Matt G. 
Rating:
5.0

Customer did not leave a comment.

peter n.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony F. 
Rating:
4.0

Back of truck had some trash in it.

Natividad B. 
Rating:
5.0

What a relief it was to find them. I was 4 hours from home. They gave me a bad address and phone number the first time. I had to spend the night in Kentucky because I did not know where to return the trailer. Once I called Uhaul the next morning they rerouted me to these people. They were Great! Uhaul check your list of business, make sure they are still there. I know I will next time.

Nancy R. 
Rating:
5.0

Customer did not leave a comment.

connie S. 
Rating:
3.0

Everything went fairly smooth except the person that helped me had a terrible attitude. Megan at the elsmere ky location has a personality more suited for a prison guard. She really needs to improve her people skills.

Johnny L. 
Rating:
5.0

Just keep doing what you're doing.

CHARLES P. 
Rating:
3.0

Customer did not leave a comment.

Joe O. 
Rating:
3.0

I did not see anyone at this location as it was closed & I was supposed to be doing the 24/7 uhaul return but it didn't work & I had to call customer service.

penny S. 
Rating:
4.0

Gas gage on vehicle was malfunctioning. Charged for fuel after I topped off and only drove it 17 miles.

Cecile T. 
Rating:
5.0

Customer did not leave a comment.

Erik W. 
Rating:
4.0

Customer did not leave a comment.

Rodger R. 
Rating:
3.0

Make sure the rear doors don't leak when it rains

JAMES R. 
Rating:
3.0

It was a very bad experience I have rented the U-Haul for many years and many times when I went to the location to pick my U-Haul up nobody was there they were supposed to be there till 7:00 I got there at 5:00 I rented my U-Haul so I didn't actually get to get my U-Haul there I had to go to a different location I was supposed to have it for 24 hours at 3:30 the next day when I picked it up at seven they said it was done supposed to be back well I thought I had till 7:00 well now you need to get it back now cuz it was a reserved for someone else well can I get something else I need it I still have stuff to move they didn't have anything so I'll have stuff moved then half of it's not I should I don't think I should have had to pay for the U-Haul it was a very bad experience with you all I hope it never happens again

George S. 
Rating:
5.0

Staff always friendly and professional

joe T. 
Rating:
5.0

Customer did not leave a comment.

Heather M. 
Rating:
4.0

I am not ashamed to say that I do not know how to do something or know the answer to questions being ask of me. While Jeanette knows what she is doing, she talks too fast for me to keep up with info she is giving me. Basically she intimidates me, so I do not like dealing with her.

tita L. 
Rating:
5.0

I can't think of anything. The staff here Rock !!

KAREN J. 
Rating:
4.0

Just have a question. Could i have gotten a refund on the mileage. I said i was going to go about 50miles but only went 25 miles. Just let me know. Thanks.

tom W. 
Rating:
5.0

The lady that helped me made things easy. Price was higher than expected but over I'm happy for sure

Douglas I. 
Rating:
1.0

There is a lot. Friendly staff… that was not thing at this location. I had to file a compensation request because of all of the problems I have had with this location

Donovan O. 
Rating:
5.0

Customer did not leave a comment.

Eric J. 
Rating:
5.0

Customer did not leave a comment.

Charles V. 
Rating:
5.0

Customer did not leave a comment.

Tim M. 
Rating:
5.0

Great people. Very helpful in returning trailer.

Donald S. 
Rating:
5.0

Customer did not leave a comment.

dempsey H. 
Rating:
4.0

Customer did not leave a comment.

Linda M. 
Rating:
1.0

the clerk megan gave me the impression that I was interrupting her .. very disconnected from our conversation... the diy procedures I ended with makes me feel there should be a employee discount option. when I returned the trailer just shy of 7pm megen failed to come outside to assist with the return process. she simy waited until 7 and then got up from the clunter and locked the door. when I knocked he only answer to my request for assistance waa I do the return on the app. when asking about returning the dolly her reply was stick it in the cage. after I muscled the cage open left the 5 furniture pads in the cage with the dolly we follow the app to return the trailer and parked in the back near where I got it from as for the ... the equipment worked well there was a little debris in the trailer where it hadn't been swept and It didn't look as it fell from a tree. there's nothing falling off trees at this time anyway ... but the trail operated well

Ed R. 
Rating:
5.0

Customer did not leave a comment.

Scott B. 
Rating:
5.0

I have dropped off to this location many times. It has always been a very easy and simple process. The people have always been extremely helpful.

DEAN S. 
Rating:
5.0

Customer did not leave a comment.

Terry H. 
Rating:
4.0

Customer did not leave a comment.

stephanie M. 
Rating:
5.0

Appreciate the service

gabrielle M. 
Rating:
5.0

Nothing to add here. Jeanette was extremely helpful....and friendly.

Greg R. 
Rating:
5.0

Customer did not leave a comment.

Jose C. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
4.0

Customer did not leave a comment.

BARB K. 
Rating:
5.0

I can't think of anything as they are polite,well informed & very detail oriented. They truly work for the customer. The one exception have solid chairs as wheeled chairs are hard to get out of when have back & knee issues.

CORNELIA R. 
Rating:
3.0

The truck was old, had alot of miles on it and it ran very rough. I had to drive 140 miles round trip and wasn't confident that I would make it the whole way until I got about 10 miles from the return location.

Roger G. 
Rating:
5.0

Customer did not leave a comment.

Blake C. 
Rating:
1.0

Customer did not leave a comment.

Kangasuthan S. 
Rating:
5.0

Do not change anything everything was perfect

edwin N. 
Rating:
3.0

Due to overhead wiring on the road I was unable to check in the vehicle myself in three different phones Neither could the gentleman behind me. This cost me and extra $20. I put more gas in than I started with yet they charged me $8 for gas. I did let. I used less mileage than i originally paid for and did not get a refund for that either.

Stephanie R. 
Rating:
5.0

Your apps are a burden. It would not let me upload any photos which you can not complete the processes without. The rental process is burdensome.

John A. 
Rating:
5.0

Customer did not leave a comment.

william L. 
Rating:
5.0

Customer did not leave a comment.

RODRIGO M. 
Rating:
5.0

Customer did not leave a comment.

Jerald D S. 
Rating:
5.0

Customer did not leave a comment.

Adam M. 
Rating:
5.0

Customer did not leave a comment.

Cecile T. 
Rating:
1.0

Customer did not leave a comment.

Brooke C. 
Rating:
5.0

The ramp was not locked and began to come out

Ralph O. 
Rating:
5.0

Excellent service!

Kristopher P. 
Rating:
5.0

The unit I rented was clean and kept but it was beat, not sure mileage? Dealership was good. If I would have had a long trip I would not have been as successful. thanks

Robert G. 
Rating:
5.0

The BEST staff work here !! Always helpful, kind & efficient with getting me in & out. I appreciate this location's staff!

KAREN J. 
Rating:
5.0

The return process using a mobile device is well below average took over 30 min because it kept resetting ended up just locking vehicle and dropping keys. This all happened after hours.

Derrick B. 
Rating:
2.0

Being more out to help people instead of treating them like shit

Jonathan H. 
Rating:
5.0

Customer did not leave a comment.

Douglas S. 
Rating:
5.0

Customer did not leave a comment.

fred M. 
Rating:
3.0

Our truck pick-up procedure was entered incorrectly but the manager at the location was excellent at correcting it. The truck's check engine light was on the entire time. The fan control knob in the cab didn't work.

Ryan K. 
Rating:
2.0

Truck was junk. Seat belt warning went off the whole time Head liner material hanging down Felt like no front shocks. Was charged 42$ for gas when I put back where I got it. 3 notches before half tank. Took back a day early. Seams like a lot of money

Elise K. 
Rating:
4.0

More gas in the tank for a long journey

Edeki E. 
Rating:
5.0

Customer did not leave a comment.

Kimberly L. 
Rating:
5.0

Customer did not leave a comment.

Jose C. 
Rating:
1.0

Employees don't care

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

Ron R. 
Rating:
3.0

Wish the utility dolly had normal rubber tires instead of solid wheels.

Nathaniel H. 
Rating:
5.0

Customer did not leave a comment.

Dave N. 
Rating:
5.0

Customer did not leave a comment.

Scott B. 
Rating:
3.0

The lady was busy and rushing. I told her about the truck was not clean and her expression showed. I wanted to show the pictures to her and she said that there's no needed because I already sent through the online. I explained to her that I couldn't upload several more pictures because it said it was full.

Sandra C. 
Rating:
4.0

Make sure that when I customer reserves a 20 foot truck that you have one to put them in. They shouldn't be forced to take a cargo van when they reserved a 20 foot truck

christopher L. 
Rating:
5.0

Customer did not leave a comment.

Shanda W. 
Rating:
3.0

It was a struggle to get in the truck because of how closely they parked the trucks. Inside, the middle console was very dirty.

Leah R. 
Rating:
4.0

Customer did not leave a comment.

Mark M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bonnie G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Annette G.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

ROBERT N.  |  Overall Experience 
Rating:
5.0

Awesome staff ! Excellent attitude.

SHANE S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shannon B.  |  Overall Experience 
Rating:
3.0

Rates kept going up spaces have very low ceilings. Staff was excellent.

Jane H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Esther A.  |  Overall Experience 
Rating:
1.0

These people will charge you for anything and everything they can think of. $20 (cash only) to remove one of their supplied locks (that nobody has key copies of), charging a replacement fee when their (previously used) access card SNAPPED IN HALF! The employees are dirtbags.

Robert S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joseph P.  |  Overall Experience 
Rating:
5.0

Amazing staff!!!

jeannette d.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Justin B.  |  Overall Experience 
Rating:
5.0

Had storage here for 2 years. Staff was always friendly and helpful an the facility was always clean and well lit. I never felt uncomfortable being here. If I ever need a storage facility in the future, I would come back to U-Haul.

melinda c.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Bianca M.  |  Overall Experience 
Rating:
5.0

They treated me like a friend and I felt welcomed and respected.

ron t.  |  First Impressions 
Rating:
3.0

I had to throw away alot of shoes, clothes, and dishes due to mice getting in my unit and nesting and mice droppings.

TINA R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAYANA R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Janie M.  |  Overall Experience 
Rating:
5.0

I love doing business with you are your staff is very friendly and helpful and professional the storage unit that we got in the climate control met our needs perfectly we will still be getting boxes and probably get a U-Haul truck to move some of our stuff so yes you definitely have our business as always.

DEBORAH S.  |  Overall Experience 
Rating:
5.0

This has been a long-term storage rental. I have been extremely pleased with the interaction I’ve had with the knowledgeable and friendly representatives that have contacted me during the course of the rental.

cindy b.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

joanna g.  |  Overall Experience 
Rating:
5.0

Nice and curious staff

william k.  |  Overall Experience 
Rating:
1.0

Horrible experience + facility. There are mice droppings all over the place. I hardly put anything in the unit because they’re so dirty. Joyce was super rude & unhelpful. The faccility was dirty, & the unit door was too small (no dimensions on website). The move-in instructions that I received via email we’re also incorrect. While checking in, Joyce lied about the free lock on the website and forced us to buy another. Once we were allowed to access the unit, there was a free lock inside. However Joyce won’t let you return the brand new, unopened lock that she forced you to purchase 2 minutes ago.

Jess B.  |  Online Move In 
Rating:
4.0

Joyce was friendly and helpful and made the process seem smooth. She also clearly communicated the information I wanted and needed.

ANDREW B.  |  First Impressions 
Rating:
4.0

Very nice and clean staff is very helpful

Barbara D.  |  Online Move In 
Rating:
5.0

Everything good

José H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

José H.  |  First Impressions 
Rating:
5.0

There is poor communication by phone

Oscar A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

megan R.  |  Overall Experience 
Rating:
4.0

The ladies and the gentleman was extremely amazing and pleasant everyone willing to be extremely helpful.

JANICE P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rhonda P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina M.  |  Overall Experience 
Rating:
5.0

The staff was very helpful. The use of the carts made my move in and out much easier. I have been a customer at this location since the late 80’s, early 90’s. Keep up the good work!

cindy s.  |  Overall Experience 
Rating:
5.0

Very pleased

Michael M.  |  First Impressions 
Rating:
4.0

The lady who checked me in was very friendly and knowledgeable.

minnie w.  |  First Impressions 
Rating:
5.0

Best storage facility that I have ever used price wise and cleanliness.

mary h.  |  First Impressions 
Rating:
5.0

Nattie is an awesome employee!!!!

Derrick B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Derrick B.  |  Overall Experience 
Rating:
5.0

office staff was extremely helpful. Nattie did an excellent job on explaining how to get to storage unit

Derrick B.  |  First Impressions 
Rating:
5.0

no comments

TONY R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

peter w.  |  First Impressions 
Rating:
5.0

Staff was GREAT!!! And very helpful. I’ve rent here twice in two weeks and will never go anywhere else. The ladies there are always pleasant and helpful

BRANDENT E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

summer b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Todd F.  |  First Impressions 
Rating:
5.0

Really helpful people. Jumped right up to help

Leslie D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LOUIS M C.  |  Overall Experience 
Rating:
5.0

U Haul has always been excellent.

Georgejana F.  |  Overall Experience 
Rating:
5.0

The staff was very amazing and helped us throughly. I will keep using them for times to come.

Krystal A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tasha M.  |  Overall Experience 
Rating:
5.0

Great store! Employees all very helpful and friendly,

David C.  |  First Impressions 
Rating:
4.0

I had a good experience with uhaul. Everyone that works there is great, except maybe the guy who always answers the phones. He could use a bit of training in customer service. But everyone else is super helpful! I would reccommend uhaul to friends or family.

Emily H.  |  Overall Experience 
Rating:
5.0

Storage Manager Christy was a great help with informing me of her knowledge in the storage field. I didn't have to ask any questions because she informed me with the walk through & showing of units.

C.J. A.  |  First Impressions 
Rating:
5.0

Personnel were very helpful and gave me a lock and 1 month free.

James B.  |  First Impressions 
Rating:
5.0

Na

Debbie H.  |  Overall Experience 
Rating:
4.0

Staff very helpful, facility very clean. Would not hesitate to recommend to others. If I ever am in need for a storage space again, I know where to come to!!! Thx for everything!!!

Brian R.  |  Overall Experience 
Rating:
5.0

The staff are amazing! I highly recommend this Uhaul

Kristy (ID REQUIRED) M.  |  Overall Experience 
Rating:
5.0

Staff was always friendly and helpful.

Bonnie G.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff! Christy is great!

Marc M.  |  First Impressions 
Rating:
1.0

Storage locker got robbed. Someone jumped the retaining wall between the lockers and went thru all of my stuff. Not so secure! Middle of an insurance claim and police reports... Heartbroken

Debra R.  |  Overall Experience 
Rating:
4.0

really nothing to add

STEVEN P.  |  Overall Experience 
Rating:
5.0

I have no complaints, and was clean and well lite.

Pamela B.  |  Overall Experience 
Rating:
5.0

Was s great experience thanks for the love

Barbara Ann R.  |  First Impressions 
Rating:
5.0

They stored my stuff for 6 months and delivered them in good condition.

george a.  |  Overall Experience 
Rating:
5.0

Everyone was very friendly and helpful on the phone and in person. They answered all my questions and took care of our needs. Moving is never easy but they did everything possible to accommodate!

ERIC S.  |  First Impressions 
Rating:
4.0

Staff friendly and very helpful.

tammy c.  |  Overall Experience 
Rating:
2.0

To have an indoor climate control unit, I wasn't happy when I removed my property. Everything had saw dust and some kind of other dirty substance all over everything. I have never had this problem!

Shelley G.  |  Overall Experience 
Rating:
1.0

I had multiple issues with billing n had to get bank statements to prove I had paid. It was very stressful and cost me a lot extra even whenset it up to be paid by the 5th but was continually charged

lorelei w.  |  Overall Experience 
Rating:
3.0

There was mice droppings all over my things.

Maria V.  |  Overall Experience 
Rating:
5.0

First Class Service. Awesome location! Thanks for making our move super easy.

Todd G.  |  Overall Experience 
Rating:
5.0

I was very pleased. The employees were great!

bette f.  |  Overall Experience 
Rating:
5.0

Christy was incredibly helpful in helping us get settled. Thanks to her for making our move to Kentucky extremely easy!!

Todd G.  |  Reservation 
Rating:
3.0

Was told I could fit a washer and dryer in unit, but when I came it was above another unit which was impossible to lift a washer a dryer into. Lower units door wasn't wide enough in 6x8 ft space

Danitra B.  |  Overall Experience 
Rating:
5.0

This is a very convenient, cost-effective, clean and secure facility to store your valued belongings. The staff is more than helpful and accommodating. I highly recommend this location!

MATTHEW W.  |  Overall Experience 
Rating:
1.0

unit wasn't available and staff didn't show any cares

dave h.  |  Reservation 
Rating:
1.0

Poor service. Their employee accidentally cancelled my moving help order and they did nothing to sort it. Instead I had to reorder and then ask them for reimbursement.

Manisha M.  |  Overall Experience 
Rating:
5.0

The storage unit was well maintained and the staff was very helpful. I will recommend U-HAUL to my friends and family when they need a place to help them with their moving and storage needs.

william m.  |  Overall Experience 
No reviews have been submitted for this location.

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