Customer Reviews for U-Haul Moving & Storage at Dixie Hwy

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Dixie Hwy

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natasha B. on

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Patricia J. on

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Daniel C. on

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This location always takes good care of customers, absolutely no complaints. They have earned my repeat business.

Linda A. on

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I called the next morning to inquire about the charges for the trip. The last trip I did, I was charged $19.95, 100 free miles, .39 for any extra miles and I only paid $212.00 roughly. This time, I was charged $254.17 for less days and no free mileage. The gentleman that answered the phone was very polite but when he asked the owner about the charges. I heard the owner state that I should pay attention to what I was signing and the charges are correct. Now if he would have explained to me the issue and was polite about it. I would not have had a problem but the level of snark coming from the owner was unbelievable. I had another reservation for November for a trip to Purdue University. I have since canceled that reservation and I am giving my business to someone else. I will not recommend this business. I have worked in customer service for over 20 years for Staples. I know how it should be handle and I would have been okay if it was polite. Thank you, Linda Allen

Stephen H. on

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Timothy C. on

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Everything was great

Lee M. on

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Eric H. on

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Dropping off was a breeze. Staff member met me outside and took care of everything.

Brian P. on

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Walter T. on

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I have done business with this dealer for years so has my Brother we are both very happy customers. I took my 2019 Highlander to this location to have a hitch put on. This location has put hitches on my vehicles in the past and did an excellent

Thomas T. on

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A little more clarity about how after hours returns are done would be helpful. Overall, a good experience.

Elizabeth K. on

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We rented a trailer and it was difficult to navigate the back lot when getting the trailer and returning it.

Brent S. on

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Brice H. on

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Appreciative of excellent customer svc! Husband left phone in van and we were called right away. These folks enjoy their work!

Richard M. on

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Excellent customer service! Helped me get out of a tough scheduling situation. Went over and beyond expectations.

tammy M. on

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timothy S. on

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Matthew B. on

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By far the best uhaul rental location. The team is fast, professional, and everything you might want to rent is at this location.

Brandon W. on

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The rental process online was pretty simple. When it came time to pick up my truck I noticed several brand new 26’ foot trucks out side. I have always used someone else in the past because U-Haul has a terrible rep for putting people in the most god awful old trucks they can dig up at a junk yard. Well I thought this time would be different. NOPE, same situation. As I finished my check out 20 min later (Completed the “Express” checkout info first by the way) The two hands me my keys to a old truck that had worn down seats and busted doors. Thing wouldn’t even start once Everything was loaded. Great trucks U-Haul. Thanks for another terrible experience as always.

David B. on

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1. I was asked to answer questions about the vehicle online as far as its condition. As I tried to finish survey I was timed out!? It takes time to load pictures and evaluate condition. 2.Could only load 1 picture per section. 3.Windshield was filthy with bugs, interior dirty had to wipe off seat and other areas, gas was barely over a quarter full, inside storage was not clean, door would get stuck almost every time I opened the unit due to the latch on the outside of the door sliding.

Dwight W. on

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No issues

James H. on

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Paul Y. on

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Gregory B. on

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If you already paid for the unit when p.o icked up, then the question is why does it ask for type of payment when returning unit by phone. That's trying to get paid twice.

Richard C. on

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Michael C. on

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Allen B. on

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Keep everything the way it was when I was there. The other customers will see what terrific service you have.

Kimberly S. on

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Ana R. on

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George L. on

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Always customer friendly and very convenient to use. The staff is helpful and very accommodating.

Heather m A. on

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Steven L. on

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Leslie S. on

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Great team working at this location. I appreciated that they opened a few minutes early and took care of checking me in. Highly recommended.

Steven A. on

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Bonnie G. on

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Staff was always friendly and helpful.

Marc M. on

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Very friendly and helpful staff! Christy is great!

Debra R. on

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Storage locker got robbed. Someone jumped the retaining wall between the lockers and went thru all of my stuff. Not so secure! Middle of an insurance claim and police reports... Heartbroken

STEVEN P. on

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really nothing to add

Pamela B. on

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I have no complaints, and was clean and well lite.

Barbara Ann R. on

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Was s great experience thanks for the love

george a. on

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They stored my stuff for 6 months and delivered them in good condition.

ERIC S. on

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Everyone was very friendly and helpful on the phone and in person. They answered all my questions and took care of our needs. Moving is never easy but they did everything possible to accommodate!

tammy c. on

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Staff friendly and very helpful.

Shelley G. on

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To have an indoor climate control unit, I wasn't happy when I removed my property. Everything had saw dust and some kind of other dirty substance all over everything. I have never had this problem!

lorelei w. on

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I had multiple issues with billing n had to get bank statements to prove I had paid. It was very stressful and cost me a lot extra even whenset it up to be paid by the 5th but was continually charged

Maria V. on

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There was mice droppings all over my things.

Todd G. on

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First Class Service. Awesome location! Thanks for making our move super easy.

bette f. on

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I was very pleased. The employees were great!

Todd G. on

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Christy was incredibly helpful in helping us get settled. Thanks to her for making our move to Kentucky extremely easy!!

Danitra B. on

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Was told I could fit a washer and dryer in unit, but when I came it was above another unit which was impossible to lift a washer a dryer into. Lower units door wasn't wide enough in 6x8 ft space

MATTHEW W. on

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This is a very convenient, cost-effective, clean and secure facility to store your valued belongings. The staff is more than helpful and accommodating. I highly recommend this location!

dave h. on

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unit wasn't available and staff didn't show any cares

Manisha M. on

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Poor service. Their employee accidentally cancelled my moving help order and they did nothing to sort it. Instead I had to reorder and then ask them for reimbursement.

william m. on

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The storage unit was well maintained and the staff was very helpful. I will recommend U-HAUL to my friends and family when they need a place to help them with their moving and storage needs.