U-Haul Moving & Storage at Dixie Hwy

6755 reviews

4425 Dixie Hwy   Elsmere, KY 41018
(S Of Airport Rd)

(859) 342-8170

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Contact Us

(859) 342-8170

4425 Dixie Hwy
Elsmere, KY 41018

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

A little far to drive however pick up and drop off was fast and efficient.

james Y. 
Rating:
5.0

Customer did not leave a comment.

Jeremy D. 
Rating:
4.0

The staff was friendly and quick. I tried the online check and it wouldn't work, but the staff helped me get my truck just as quick.

Jennifer B. 
Rating:
5.0

Customer did not leave a comment.

MARILYN S. 
Rating:
5.0

I think the reservationists should ask customer will someone be with that can lift trailer onto hitch. I was by myself & assumed all locations hook it up. I had to go to a different location to get service.

MARY J. 
Rating:
5.0

Customer did not leave a comment.

trudy M. 
Rating:
3.0

Customer did not leave a comment.

Christopher B. 
Rating:
4.0

Customer did not leave a comment.

Aaron W. 
Rating:
5.0

Customer did not leave a comment.

Gregory B. 
Rating:
5.0

Customer did not leave a comment.

jessemyn B. 
Rating:
3.0

Clean the trucks before you try to charge someone a cleaning fee. Was dirty when I got in

JARED G. 
Rating:
5.0

Customer did not leave a comment.

Corbin P. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

JOHN P. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

Super friendly folks. Awesome customer service!

Misty D. 
Rating:
5.0

Customer did not leave a comment.

Ken S. 
Rating:
5.0

Customer did not leave a comment.

paula S. 
Rating:
5.0

The good service

Barry M. 
Rating:
5.0

Your staff at this store is super friendly and helpful!!

ANDREW S. 
Rating:
5.0

Customer did not leave a comment.

Trevor W. 
Rating:
2.0

Fix the mobile phone check in...

STEPHEN L. 
Rating:
5.0

Excellent experience

FRANCES V. 
Rating:
5.0

Customer did not leave a comment.

Brianna W. 
Rating:
5.0

Everyone was very nice and helpful

brandon C. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Everything was perfect.

Donald W. 
Rating:
5.0

Thanks ..

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Roger B. 
Rating:
5.0

Customer did not leave a comment.

Sarah B. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

This is my 3rd rental from this location. Very friendly place and good service My only complaint is the price went up

David F. 
Rating:
4.0

When picking up trailer at Dixie Hwy location, both employees on duty (one was franchise owner I believe) weren't wearing masks in any way. Other customers around me (all had masks on) looked uncomfortable due to being in middle of pandemic and going against local/state health guidelines.

Timothy L. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

All of your employees at this location are super helpful and friendly!! Job well done!!

Bob S. 
Rating:
5.0

Customer did not leave a comment.

Donald M. 
Rating:
5.0

Every one was nice Got me in and out quickly

Carl M. 
Rating:
5.0

Pick up and drop off was a smooth process. Very pleasant people at counter and drop off.

KENNETH W. 
Rating:
4.0

Tried calling to confirm that there were no issues after dropping off the truck. No answer after several attempts

Stephen F. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
1.0

Charged for two days when I had it less than 24 hours. Additionally, charged $20 for gas when I drove 5 miles after Iput $5 of gas in it. Customer service said they were going to refund the over charges but I haven't heard anything yet.

James P. 
Rating:
4.0

Truck was in terrible mechanical shape. Steering was incredibly loose and dangerous to drive. Transmission also wouldn't shift sometimes and would be screaming down the road until it would shift. If it wasn't a local rental I would have had to take it back

THOMAS G. 
Rating:
3.0

Cost for a weekly rental ( rented for 5 days charged for 6) is way to high

Scottie K. 
Rating:
5.0

Nothing! These guys are friendly, professional and work real hard to get you out the door. I've rented several times and I plan to continue doing so.

Kenneth J. 
Rating:
5.0

The pricing was very reasonable and the scheduling for the U Haul was very easy.

GARY L. 
Rating:
3.0

Better explain the fee process

crystal B. 
Rating:
4.0

The pick-up location was fine. Everyone was very helpful.

Randy S. 
Rating:
5.0

Customer did not leave a comment.

BRIAN JOSEPH J. 
Rating:
5.0

Customer did not leave a comment.

JEAN B. 
Rating:
4.0

This location was not convent but the U haul employee was closing when we got there and advised what to do. The overall experience was not good. It was a long day of moving and the U haul locations were not helpful. I feel if you make arrangements then they should be kept. Not letting someone know the day before and making a commit well do you want the truck or not. Of course we need the truck we are moving.

ANITA C. 
Rating:
4.0

The lady who checked me in was very friendly and knowledgeable.

minnie w.  |  First Impressions 
Rating:
4.0

Make sure the gentleman hooking up the trailer completes the job...adjuster was loose and the trailer released hitting my tailgate

Brian D. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

No complaints. Excellent CS from Calvin.

Mark A. 
Rating:
5.0

Every one was very friendly and helpful, I really appreciated the Great customer service!

Steve C. 
Rating:
5.0

Very friendly and informative This is my 2nd rental at this location Excellent store

DAVID F. 
Rating:
5.0

Customer service was great and prompt on handling the rental I had scheduled. 10/10

Daniel B. 
Rating:
5.0

Service was great. Timothy German was excellent. My extended family and I have rented here since we moved to the area about 10 years ago. We won't go anywhere else. Thanks for the great service.

Kelli H. 
Rating:
5.0

A+

Christopher L. 
Rating:
5.0

great

John F. 
Rating:
5.0

Nothing you did a great job

chester N. 
Rating:
5.0

Customer did not leave a comment.

Craig D. 
Rating:
1.0

Showed up at 10:40am and was told there were zero trucks, vans or uhauls available without a reservation. Was told to call 1800uhaul and they could find me one. I walked outside and called during the 10 minutes of waiting on hold they kept saying I could do a lot online so while I waited on hold I went online , put in zip code and wow there were several available right where I was standing. So I reserved and went back in to stand online. Not sure if the salesman was just lazy and didn't want to take the time to enter into because it was easier with reservation or what the problem was.

PHILLIP W. 
Rating:
5.0

This location is the best U-Haul location that I have ever used! I have driven out of my way to rent/return equipment from here. Thank you.

Aaron O. 
Rating:
4.0

Customer did not leave a comment.

Marybeth G. 
Rating:
5.0

Customer did not leave a comment.

John T. 
Rating:
5.0

Staff is excellent!

DONALD L. 
Rating:
5.0

VERY HELPFUL

DONALD M. 
Rating:
3.0

Customer did not leave a comment.

Tom H. 
Rating:
5.0

Customer did not leave a comment.

ANEISAMARIE F. 
Rating:
5.0

I forget the employee's name who assisted me, but he was extremely helpful and was a great start to a great move. He was very knowledgeable and assisted me through everything what would be helpful in my move. ( I think his name could have been Jonathan , I can't remember)

Michael S. 
Rating:
1.0

Update website so it reserves the right item and get more help answering phones was on hold over 20 mins both time and had to go to 2 different stores because your website was wrong. Then spent an hour waiting for the person to look at the trailer, so I had to hook it up myself and was late for my scheduled pick up.

Nick B. 
Rating:
2.0

I was told that the trailer that I had reserved was not dropped off yet and therefore I had to settle for a smaller trailer which would require more trips.

Christopher T. 
Rating:
3.0

N/A

Ethan G. 
Rating:
5.0

This location had excellent service and had the equipment I needed. I would highly recommend!

Terrance F. 
Rating:
3.0

There was a significant delay in picking up the trailer as I had verbally declined the insurance, but the guy behind the counter mistakenly added it. It took about 15-20 minutes for him to correct it. It took over 30 minutes for the total process which is too long.

Charles B. 
Rating:
5.0

Very helpful Highly recommend!!!!

Faith L. 
Rating:
4.0

I had reserved the trailer for 5 days but it was showing for one day as in in town move when I arrived. The clerk took care of it but it would be nice if the correct information was given to begin with.

JANICE R. 
Rating:
5.0

Customer did not leave a comment.

Cole T. 
Rating:
5.0

Customer did not leave a comment.

Danielle O. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
4.0

Customer did not leave a comment.

BRIAN G. 
Rating:
5.0

Polite, professional and easy to deal with. Thank you.

Commander Joel H. 
Rating:
5.0

Customer did not leave a comment.

Jack P. 
Rating:
5.0

you guys was great thanks for the good experience

EMILY H. 
Rating:
5.0

Customer did not leave a comment.

MARCIE C. 
Rating:
5.0

Customer did not leave a comment.

lawrence L. 
Rating:
3.0

Customer did not leave a comment.

Curt C. 
Rating:
5.0

Customer did not leave a comment.

Todd S. 
Rating:
4.0

Very rude workers

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Allan S. 
Rating:
5.0

Customer did not leave a comment.

Mark J. 
Rating:
5.0

We've used this location on several occasions. Each time the ease of rental and process for pickup/drop off improves, especially when using the app. The people working there are very friendly and helpful. Will use again if needed. Recommend to anyone looking for cargo moving.

Lisa B. 
Rating:
4.0

No problems. Overall a positive experience.

Leonard G. 
Rating:
5.0

Best storage facility that I have ever used price wise and cleanliness.

mary h.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Megan C. 
Rating:
3.0

Location was just small. Trailers roll, location is sloped and no wheel chalks available.

Tiffany M. 
Rating:
4.0

Customer did not leave a comment.

Daniel O. 
Rating:
5.0

Nattie is an awesome employee!!!!

Derrick B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

chelsea H. 
Rating:
5.0

Customer did not leave a comment.

Derrick B.  |  Overall Experience 
Rating:
5.0

My experience was good and everyone was helpful. I will definitely use again and recommend to friends in the area.

Billie U. 
Rating:
5.0

Nothing. The staff at this location are excellent. Always very helpful. They seem to understand the stresses of moving and do everything they can to make things less stressful. They go the extra mile. Thank you guys! Great job.

WALTER H. 
Rating:
5.0

office staff was extremely helpful. Nattie did an excellent job on explaining how to get to storage unit

Derrick B.  |  First Impressions 
Rating:
5.0

no comments

TONY R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

peter w.  |  First Impressions 
Rating:
5.0

Staff was GREAT!!! And very helpful. I’ve rent here twice in two weeks and will never go anywhere else. The ladies there are always pleasant and helpful

BRANDENT E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

summer b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Todd F.  |  First Impressions 
Rating:
5.0

Really helpful people. Jumped right up to help

Leslie D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LOUIS M C.  |  Overall Experience 
Rating:
5.0

U Haul has always been excellent.

Georgejana F.  |  Overall Experience 
Rating:
5.0

The staff was very amazing and helped us throughly. I will keep using them for times to come.

Krystal A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tasha M.  |  Overall Experience 
Rating:
5.0

Great store! Employees all very helpful and friendly,

David C.  |  First Impressions 
Rating:
4.0

I had a good experience with uhaul. Everyone that works there is great, except maybe the guy who always answers the phones. He could use a bit of training in customer service. But everyone else is super helpful! I would reccommend uhaul to friends or family.

Emily H.  |  Overall Experience 
Rating:
5.0

Storage Manager Christy was a great help with informing me of her knowledge in the storage field. I didn't have to ask any questions because she informed me with the walk through & showing of units.

C.J. A.  |  First Impressions 
Rating:
5.0

Personnel were very helpful and gave me a lock and 1 month free.

James B.  |  First Impressions 
Rating:
5.0

Na

Debbie H.  |  Overall Experience 
Rating:
4.0

Staff very helpful, facility very clean. Would not hesitate to recommend to others. If I ever am in need for a storage space again, I know where to come to!!! Thx for everything!!!

Brian R.  |  Overall Experience 
Rating:
5.0

The staff are amazing! I highly recommend this Uhaul

Kristy (ID REQUIRED) M.  |  Overall Experience 
Rating:
5.0

Staff was always friendly and helpful.

Bonnie G.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff! Christy is great!

Marc M.  |  First Impressions 
Rating:
1.0

Storage locker got robbed. Someone jumped the retaining wall between the lockers and went thru all of my stuff. Not so secure! Middle of an insurance claim and police reports... Heartbroken

Debra R.  |  Overall Experience 
Rating:
4.0

really nothing to add

STEVEN P.  |  Overall Experience 
Rating:
5.0

I have no complaints, and was clean and well lite.

Pamela B.  |  Overall Experience 
Rating:
5.0

Was s great experience thanks for the love

Barbara Ann R.  |  First Impressions 
Rating:
5.0

They stored my stuff for 6 months and delivered them in good condition.

george a.  |  Overall Experience 
Rating:
5.0

Everyone was very friendly and helpful on the phone and in person. They answered all my questions and took care of our needs. Moving is never easy but they did everything possible to accommodate!

ERIC S.  |  First Impressions 
Rating:
4.0

Staff friendly and very helpful.

tammy c.  |  Overall Experience 
Rating:
2.0

To have an indoor climate control unit, I wasn't happy when I removed my property. Everything had saw dust and some kind of other dirty substance all over everything. I have never had this problem!

Shelley G.  |  Overall Experience 
Rating:
1.0

I had multiple issues with billing n had to get bank statements to prove I had paid. It was very stressful and cost me a lot extra even whenset it up to be paid by the 5th but was continually charged

lorelei w.  |  Overall Experience 
Rating:
3.0

There was mice droppings all over my things.

Maria V.  |  Overall Experience 
Rating:
5.0

First Class Service. Awesome location! Thanks for making our move super easy.

Todd G.  |  Overall Experience 
Rating:
5.0

I was very pleased. The employees were great!

bette f.  |  Overall Experience 
Rating:
5.0

Christy was incredibly helpful in helping us get settled. Thanks to her for making our move to Kentucky extremely easy!!

Todd G.  |  Reservation 
Rating:
3.0

Was told I could fit a washer and dryer in unit, but when I came it was above another unit which was impossible to lift a washer a dryer into. Lower units door wasn't wide enough in 6x8 ft space

Danitra B.  |  Overall Experience 
Rating:
5.0

This is a very convenient, cost-effective, clean and secure facility to store your valued belongings. The staff is more than helpful and accommodating. I highly recommend this location!

MATTHEW W.  |  Overall Experience 
Rating:
1.0

unit wasn't available and staff didn't show any cares

dave h.  |  Reservation 
Rating:
1.0

Poor service. Their employee accidentally cancelled my moving help order and they did nothing to sort it. Instead I had to reorder and then ask them for reimbursement.

Manisha M.  |  Overall Experience 
Rating:
5.0

The storage unit was well maintained and the staff was very helpful. I will recommend U-HAUL to my friends and family when they need a place to help them with their moving and storage needs.

william m.  |  Overall Experience 
No reviews have been submitted for this location.

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