Customer Reviews for U-Haul Moving & Storage at Dixie Hwy

7,251 reviews

4425 Dixie Hwy   Elsmere, KY 41018
(S Of Airport Rd)

(859) 342-8170

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(859) 342-8170

4425 Dixie Hwy
Elsmere, KY 41018
(S Of Airport Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

This location always seems to be short staffed and they are always busy. It took longer than I expected to drop off the trailer and I had to go inside to get someone even though they have signs posted to stay with your equipment. The lady that helped me was very friendly and made the experience better.

Keri J. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY C. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

DAVID P. 
Rating:
4.0

Customer did not leave a comment.

joanna g.  |  Overall Experience 
Rating:
5.0

Service was fantastic.

NICHOLAS G. 
Rating:
3.0

I thought the mobile checkin would be faster. Wrong! After maybe 20 minutes of “waiting for approval” I went inside and had the assistant there check me in.

SCOTT H. 
Rating:
5.0

Make reservations not quotes

Don P. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE J. 
Rating:
1.0

I was supposed to be able to check in on the app. My truck was not ready, and took nearly an hour to get it. Thankfully, I arrived before the store closed, or I would've been without a U-Haul. The customer service women were very helpful and very busy. Also not too happy with the site saying a 15' truck could move a 2bedroom apartment. Not even close, and I don't even have that much stuff compared to other people. Wasted money on that truck when I could've done it in one trip with something larger instead of moving 1.5 hours away and having to do that trip twice in one day! And why is a dolly extra? Home Depot doesn't charge extra for their dollies, plus they come with a lock on the back so your valuables are safe overnight, unlike this U-Haul, and I had to worry about someone stealing my stuff I loaded up in it last night all night. I ended up not even using the dolly or the moving pads I paid for at all but didn't want to not have them just in case. Very unhappy with U-Haul and will not be using this business again.

Tiffany B. 
Rating:
3.0

The lady I spoke to Joyce was very rude!

ASHLIE P. 
Rating:
3.0

The uhaul was not put on properly and came detached while I was driving.

ALEXANDRA C. 
Rating:
4.0

Customer did not leave a comment.

JASON G. 
Rating:
5.0

Very friendly customer service

GENARO M. 
Rating:
2.0

The customer service was terrible lady acted like i was bothering her by being in there.

STEVEN H. 
Rating:
1.0

HORRIBLE SERVICE WITH MANAGER JEANETTE. VERY AGGRESSIVE. WOULD NOT GIVE ME MANAGERS NAME OR CONTACT INFORMATION! WHEN UHAUL HIRES, ANXIOUS AND SMALL MINDED MANAGERS, THIS IS THE OUTCOME. EXTREMELY POOR CUSTOMER SERVICE

JOHN W. 
Rating:
5.0

Very friendly/helpful staff!

Kaylee B. 
Rating:
5.0

The people working there are very knowledgeable and helpful If I ever need to rent a uhaul I be renting from the people on Dixie Highway in Elsmere Ky They are Awesome. !!!!

LINDA B. 
Rating:
4.0

MARK THE PARKING LOT BETTER FOR WHERE TO PICK UP AND DROP OFF...BASICALLY MORE SIGNAGE AND ARROWS POINTING 👌

KEITH R. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE P. 
Rating:
5.0

Customer did not leave a comment.

STEVEN E. 
Rating:
5.0

Customer did not leave a comment.

PAUL T. 
Rating:
5.0

Your team made it really easy to rent this truck. Thank you

DANIEL M. 
Rating:
4.0

Customer did not leave a comment.

jack S. 
Rating:
5.0

Nice and curious staff

william k.  |  Overall Experience 
Rating:
3.0

Check uhaul, all my clothes and furniture had water damage

SHAUNTAI N. 
Rating:
5.0

Customer did not leave a comment.

CARL T. 
Rating:
1.0

Horrible experience + facility. There are mice droppings all over the place. I hardly put anything in the unit because they’re so dirty. Joyce was super rude & unhelpful. The faccility was dirty, & the unit door was too small (no dimensions on website). The move-in instructions that I received via email we’re also incorrect. While checking in, Joyce lied about the free lock on the website and forced us to buy another. Once we were allowed to access the unit, there was a free lock inside. However Joyce won’t let you return the brand new, unopened lock that she forced you to purchase 2 minutes ago.

Jess B.  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

BRIAN B. 
Rating:
5.0

Customer did not leave a comment.

DANIELLE N. 
Rating:
5.0

Customer did not leave a comment.

CHAD L. 
Rating:
4.0

Customer did not leave a comment.

Jesse W. 
Rating:
4.0

Customer did not leave a comment.

CYNTHIA S. 
Rating:
5.0

All good

ROBERT G. 
Rating:
5.0

Customer did not leave a comment.

Fredric M. 
Rating:
5.0

Customer did not leave a comment.

Andrew W. 
Rating:
2.0

Personnel didn't seem to to care or were just overwhelmed and not very professional. After just spending about $2,000.00 on a cross country move I expected more. At the very least a Thank You.

Kirk W. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

I believe her name was Courtney, she went above and beyond to make what was a hard time for me go smoothly. I appreciate her service very much 💙

Melissa G. 
Rating:
3.0

Na

Brittany M. 
Rating:
5.0

This location was amazing. Despite being the end of the month and them being super busy, they allowed me to pick my truck up a day early. They even recommended equipment that made my move easier and saved me money. When I needed to extend my rental, they were super fast and understanding.

NATHANEIL G. 
Rating:
3.0

Not charge a whole day if your an hour past drop of. Charge hourly. Have the trucks ac work well and transmission.

AMIE P. 
Rating:
1.0

The workers here are rude and do not care about customers in any way, shape, or form.

Reanna W. 
Rating:
5.0

Staff was great

Stacy E. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW N. 
Rating:
4.0

Customer did not leave a comment.

kevin W. 
Rating:
1.0

The truck was dirty and the customer service was horrendous checking in and returning.

Paula R. 
Rating:
5.0

Everything was wonderful

DENISE J. 
Rating:
1.0

When I came in the lady behind the counter was dismissive and not interested in helping me. I stood there for over 5 mins (with no one in front of me) before she even acknowledged me. When I said I make a reservation online, she said we dont have any of those this morning. i asked do you have once for me (frist and last name) she said "no you must have done it wrong" I gave her the confirmation code from me email and she said that wasnt even valid and she couldnt do anything with it. I realize some times things dont work right, and if she were kind about this, I would be ok with it. But because she was clearly annoyed with me being there, I will look for a different provider next time, and if I decide to use U Haul it will certainly not be this location

JAMES K. 
Rating:
1.0

I was over charged 30 dollars

Jesiah Y. 
Rating:
3.0

Customer did not leave a comment.

DONALD R. 
Rating:
3.0

Truck total piece of shit transmission going out brakes not good (death trap)

Dave N. 
Rating:
5.0

Customer did not leave a comment.

Dale W. 
Rating:
1.0

They are running abit amok, lengthy times to process a customer. Took 45 min to get me out. Need more people there. Mechanic running all ove rather place doing check ins checkouts at computer while Haisley walking out back to hook up a trailer, couldn't find an extension poured, I had to pay $13 for an adapter. The trailer did not have a jack and was very heavy and so I could not park it while unloading and go to my other location. Upon return I waited in line for 25 minutes, the lead girl there noticed my truck Park and asked if I had to return finally and told me to just drive around back and park it next to the other one which I did, and then came in the back door to wave my hand to get help to unhook it/return process, which took another 20 minutes before mechanic was free, he was clearly frazzled shaking his head (95 degrees outside), wrestled it off and slid it on the ground up hill to park it and said there good to go, was otherwise professional and friendly. Then I got a call 6 hrs later from the 3rd girl there asking how much longer I need to have it , I informed her I returned it 6 hrs ago. She blamed the mechanic. I feel sorry for them all.

DANIEL H. 
Rating:
5.0

Customer did not leave a comment.

VERONICA S. 
Rating:
3.0

Customer did not leave a comment.

MASELINA B. 
Rating:
1.0

Thé truck was despicable. It was very disgusting it made my haul trip uncomfortable. I'm so disappointed and displeased. A'JeeA'JeeKaurSingh Queen Kapur A'JeeKaurSingh-Kang

A'JeeAJeeKaurSi A. 
Rating:
5.0

Customer did not leave a comment.

CURTIS B. 
Rating:
5.0

I needed roadside assistance. Could not get it on the phone or on line. Had to resolve the issue myself. Waited 20 minutes on hold and tried the “quicker response” on line with no results.

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

JOHN N. 
Rating:
4.0

Joyce was friendly and helpful and made the process seem smooth. She also clearly communicated the information I wanted and needed.

ANDREW B.  |  First Impressions 
Rating:
4.0

I would make sure D-rings are free not hung up. Took me a few minutes to get them free. Great service.

KENNETH C. 
Rating:
5.0

Customer did not leave a comment.

KEVIN W. 
Rating:
4.0

Customer did not leave a comment.

Andrew B. 
Rating:
5.0

Everyone was very friendly it worked out great !!

brian M. 
Rating:
2.0

Customer did not leave a comment.

ADIL K. 
Rating:
5.0

Customer did not leave a comment.

Scott B. 
Rating:
4.0

Customer did not leave a comment.

CHRISTINE M. 
Rating:
3.0

Customer did not leave a comment.

Richard K. 
Rating:
5.0

I've used this location before....knowledgeable staff and well maintained rental vehicles. Highly recommend.

Gary A. 
Rating:
5.0

Truck smelled like cigarettes

Rebecca S. 
Rating:
5.0

This facility and their people went way above and beyond to make our experience a good one. I would recommend them to anyone. Our U-Haul trailer was dropped off yesterday late morning. The man was too busy so I'm not selling lottery tickets to have much time for us. We parked the trailer where we were told and have not heard anything else. Both of our experiences with local dealers we're 100% better than corporate (one 800 U-Haul.) We got to talk to a real person and we're not hung up on or treated like a number.

Gerald D. 
Rating:
5.0

Customer did not leave a comment.

Ron T. 
Rating:
3.0

Customer service was rude and seemed to purposely make the experience way more complicated than it should have been.

Andrew K. 
Rating:
1.0

This is the worst location I've ever been to. I've used uhaul for years. Up and down the east coast and never will again. The manager was very rude as well as the employees. The equipment was broken and caused us to be late and keep the truck and extra day. I got a black eye for 2 weeks. And we were promised a refund and never got it. I WILL NEVER USE UHAUL AGAIN.

SHAUNDI S. 
Rating:
5.0

Lower the prices! That shit is ridiculous

GEORGE C. 
Rating:
1.0

Terrible customer service. The salesperson was rude and would not do the initial inspection or the final inspection. Then they overcharged me for fuel.

CASEY K. 
Rating:
4.0

Customer did not leave a comment.

Jacquelyn S. 
Rating:
3.0

Just dropped off. Pretty simple.

debbie O. 
Rating:
1.0

Poor customer service upon drop off. Moving is stressful so you have to make sure that employees are upbeat and positive.

JAMES S. 
Rating:
1.0

I will never use UHaul again in my life. I registered two weeks before my move online. My pick up site was changed from Taylor Mill, to Alexandria, to Erlanger. Your website didn't work for pick up or drop off. Thank the gods for the human on site at Erlanger on Sunday morning. This was a huge clusterfuck and will never do this to myself and my husband ever again.

ANDREW W. 
Rating:
4.0

Customer did not leave a comment.

Ashley J. 
Rating:
3.0

Truck was leaking fluid all over my driveway and was very hard to turn to the right.

Adam C. 
Rating:
1.0

I reserved a 15' truck from the Elsmere, KY location on State Route 25. The night before I was to pick it up I was told I had to go to the UHaul on 1st street in Florence, KY and that the only thing available was a 26' truck. I could not use a 26' truck as it would not fit in my driveway and I had no where to park it at my house I was moving my son into. I called Uhaul and received no help. I went to the Uhaul on Dixie Hwy and received no help. Aaron at the 1st street location in Florence, KY went the extra mile and was able to get me a van from the Elsmere location. He was the only one at Uhual that seemed to care and was willing to help. Only getting the van required me to also have to borrow a vehicle from someone, but at least we were able to complete the move on the planned day. Aaron was awesome, everyone else was terrible. You seem to be good at taking reservations, but you stink at holding reservations, which is really the entire point of having a reservation. I will be looking at your competitors going forward.

TIMOTHY D. 
Rating:
3.0

Issue with online check in. I was checking in and someone got the key to the same truck while I was checking into it. They provide keys to people in the store while you check in online. Luckily I was able to get a truck when I needed it.

Amber W. 
Rating:
5.0

Customer did not leave a comment.

KATHY R. 
Rating:
5.0

The road side part of uhaul most definitely needs improved I sat on the side of the road with a flat tire for 1 hr and 45 minutes before someone answered and then had to transfer me then I got hung up on

THEODORE O. 
Rating:
1.0

This whole experience was a joke. First they messed up for reservation and put it for the wrong weekend when I had made the reservation weeks prior. Then I had to make another reservation morning of my move because they put my reservation for the wrong weekend. I then showed up to the Erlanger location to pick up my truck and they had the reservation under the wrong name. The new person checked me in which took 30 mins while his coworkers talked and bullshit amongst their selves. Then the girl at the front desk was getting a very rude attitude with me. They were able to eventually find my reservation. Once I got home I realized they did not include my appliance dolly and moving pads. On my receipt though I was charged for a furniture dolly but wasn't given one. I tried calling the location 4 times but could never get through to anyone. I returned my vehicle early and was then charged an additional $39 with no explanation of why. This place was an absolute joke.

Whitney K. 
Rating:
1.0

I reserved equipment just to be casually told” oh we don't have that” if you plan on having equipment ( refrigerator dolly) to move and you reserve it, it should be there. Especially since I had already paid for it! The staff casually brush you off and are rude in their dealing with customers. Go somewhere else!

DEANA S. 
Rating:
4.0

Very nice and clean staff is very helpful

Barbara D.  |  Online Move In 
Rating:
5.0

This is the nicest UHaul location I've ever been to. The staff was helpful and it was a great interaction.

RICHARD C. 
Rating:
3.0

Being nicer to the customers especially when returning equipment.

Thuy D. 
Rating:
4.0

Customer did not leave a comment.

Ken S. 
Rating:
5.0

Everything good

José H.  |  Overall Experience 
Rating:
5.0

Fantastic!

KACIA R. 
Rating:
3.0

Customer did not leave a comment.

CRAIG S. 
Rating:
5.0

When I picked it up, the truck smelled heavily of cigarettes, and the ashtray had ashes in it. The cargo area also had a smell to it, The cigarette smell was bad enough I had to drive with the windows open.

KENNETH M. 
Rating:
4.0

Customer did not leave a comment.

louis P. 
Rating:
2.0

Trailer had not been cleaned out, was left parked over a parking lot curb (U-Haul staff did not reposition trailer - had to pull connected trailer over curb with my truck) and staff was rude. Customer service pathetic on pickup . . . different staff on site when trailer returned and went much smoother.

JAMES A. 
Rating:
5.0

This was the best Uhaul experience I have had in the past 6 years. It is a little out of the way from my location, but I will drive the extra from now on. The ladies know their business.

JAMES M. 
Rating:
1.0

Customer did not leave a comment.

Jackson T. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH D. 
Rating:
3.0

I don't want to rate the location low, but there is a major problem with your automated pickup service. All of the things you need could and should be provided ahead of time. I don't want to hope that when you call my additional person at 11 pm they are able to take the call. It's absurd.

ANDREW C. 
Rating:
3.0

Customer did not leave a comment.

ANDREW W. 
Rating:
2.0

Picking up the truck Sunday morning that I reserved on Friday at 10 am. 9 people in line to rent and only 1 counter person, who kept saying the other person never shows up on time and makes her deal with angry customers waiting in line 45 minutes. There're the only game in town so Management doesn't care.

JONATHAN D. 
Rating:
5.0

Customer did not leave a comment.

José H.  |  First Impressions 
Rating:
5.0

There is poor communication by phone

Oscar A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

megan R.  |  Overall Experience 
Rating:
4.0

The ladies and the gentleman was extremely amazing and pleasant everyone willing to be extremely helpful.

JANICE P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rhonda P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina M.  |  Overall Experience 
Rating:
5.0

The staff was very helpful. The use of the carts made my move in and out much easier. I have been a customer at this location since the late 80’s, early 90’s. Keep up the good work!

cindy s.  |  Overall Experience 
Rating:
5.0

Very pleased

Michael M.  |  First Impressions 
Rating:
4.0

The lady who checked me in was very friendly and knowledgeable.

minnie w.  |  First Impressions 
Rating:
5.0

Best storage facility that I have ever used price wise and cleanliness.

mary h.  |  First Impressions 
Rating:
5.0

Nattie is an awesome employee!!!!

Derrick B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Derrick B.  |  Overall Experience 
Rating:
5.0

office staff was extremely helpful. Nattie did an excellent job on explaining how to get to storage unit

Derrick B.  |  First Impressions 
Rating:
5.0

no comments

TONY R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

peter w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

summer b.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Todd F.  |  First Impressions 
Rating:
5.0

The staff was very amazing and helped us throughly. I will keep using them for times to come.

Krystal A.  |  Online Move In 
Rating:
5.0

Storage Manager Christy was a great help with informing me of her knowledge in the storage field. I didn't have to ask any questions because she informed me with the walk through & showing of units.

C.J. A.  |  First Impressions 
Rating:
5.0

Personnel were very helpful and gave me a lock and 1 month free.

James B.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

Back
To Top