Customer Reviews for U-Haul Moving & Storage at Dorchester Rd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Dorchester Rd

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Michael S.
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I have used this location in the past. They have excellent customer service, fast drop off and pick up, and they are pleasure to do business with. Malcolm was Very courteous.

Brent L.
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Customer did not leave a comment.

James M.
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Customer did not leave a comment.

WENDY B.
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Excellent care - the representative (as she was taking off the trailer from the hitch) asked me about the trip. Very personable. I told her about my experience in Lithia Springs, GA. She was very concerned that the trip didn't start off well. I would recommend this North Charleston, SC location again.

BRADFORD D.
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Customer did not leave a comment.

CATHERINE M.
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CATHERINE M.
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VIRGINIA M.
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BRANDON J.
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Wasn't happy with not getting called back. Was given extra miles and Area manager said that isn't so and more so argued with me. Call was suppose to be pulled and never heard anything. Wasn't happy with customer service

MALCOM C.
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No one working at the facility was wearing a mask. There is no sanitizer available. Apart from Plastic barriers there appear to be no steps taken to minimize Covid-19 in the facility.

DELORIS W.
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Customer did not leave a comment.

SAMMIE H.
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Customer did not leave a comment.

JUDITH Y.
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I loved the friendly service. Thanks you guys!!! Everyone was nice and didn't seemed annoyed or bothered . That's a great feeling during a busy day of moving. It didn't go unnoticed!

CASONDRA M.
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Customer did not leave a comment.

SEARS S.
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GEORGE G.
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3rd time there and excellent service

CHARLES P.
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The universal hitch you guys use makes a LOT of noise. We stopped three times in the first ten miles to make sure it was secure. Tried two ball sizes but it was the same with both. Sounded like we had a bicycle caught in the wheels. But it made it.

Nancy L.
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Customer did not leave a comment.

John G.
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BRYAN F.
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Portia N.
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GEORGE G.
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KADHIJA G.
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Craig T.
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Staff did not seem to know what they were doing. Was given different information from different people about the drop off process. Staff was rude.

ANDREA J.
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Overall everything was excellent. Keep doing what you are doing!!

OREN D.
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Customer did not leave a comment.

Sean P.
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Everything was excellent.

DAVID V.
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Ronald W.
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BHAVIN S.
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MICHAEL D.
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Tiehra W.
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WARREN J.
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The entrance could be marked better. Also when returning the trailer the line of other returned trucks and trailers almost blocked the entrance. I was barely able to squeeze by the other vehicles. Overall though I was impressed with the speed and efficiency of the staff and also their politeness.

Kadeisha S.
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Customer did not leave a comment.

WILLIAM W.
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Dustin H.
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Brian N. | Online Move In |
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Michael K.
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CHRISTOPHER E.
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Truck had broken riverside mirror. Front end shaked violently above 40 MPH. Truck was unsafe!

Dorothy M.
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Dorothy M.
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GREGORY B.
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Randy J.
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RENE R.
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Not sure. The experience was outstanding

JOELBRADFORD S.
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Customer did not leave a comment.

ZELTWANGER L. | Overall Experience |
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Upon removing boxes from storage, all stored along the cement wall had mold. The boxes on the floor had water damage. We were on the second floor and unsure how they had water damage. Shelving units - the shelves themselves, also had water damage on the bottom and therefore are no longer useful. Given that the price of the units is so much higher than other storage facilities, and our products stored had damage, I would not recommend Uhaul for long term business storage..

PHILIP B.
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john L.
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Anna A.
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Maura B.
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Cornelius B.
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Herbert B.
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Lee B.
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IDK; quick, efficient with email invoice; great service and experience

Staley Beth B.
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The employees at this location work so very hard. They are always smiling, always helpful, and try to take care of customers as quickly as possible but they are always busy. My suggestion would be to hire more employees and schedule extra people, especially at the busier times. On this particular occasion there were three trucks and two trailers that pulled in ahead of me all within 5 minutes. No one can keep up with that volume.

THOMAS A.
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Nothing, excellent experience!

Ricardo M.
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This is it! Uhual employees, nice and helpful!

DOUGLAS H.
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Eric S.
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DeAngelo F.
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Byron H.
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STEVEN B.
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ANNETTE M.
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BARRY J.
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Steven T.
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Terrific service at pickup and dropoff. Great truck....excellent value.

Gregory B.
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Customer did not leave a comment.

TROY G.
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This a great location and the staff Mr. Anthony was very nice. However, Our truck broked roadside was very prompt amd getting is gping again Unfortunately, with roadside Assistamce they kept re routing us to the local store amd.it was.very HARD to reCh them due to UNDERSTAFFING.

STEVEN H.
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Customer did not leave a comment.

Tony C.
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Seemed to be a little short staffed but the staff was friendly and polite trying their hardest.

Randy J.
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Marie M.
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Richard C.
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John N.
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John B.
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DEWEY T.
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Very easy check out, and check in. Staff was very friendly.

Roger H.
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Customer did not leave a comment.

Melvin C.
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Nothing

Bruno B.
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Your website leads you to believe you can pick up and drop off at certain locations. After we have made the reservation, you let us know that those locations don't work. This is misleading advertising, borderline false advertisement. This happened for BOTH our pick-up and DROP-OFF locations. I plan to shop elsewhere for my next moving needs.

Gregory H.
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Customer did not leave a comment.

Robert K.
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Fast and efficient. Excellent service.

MARIO S.
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Everything was good

Staley Beth B.
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Customer did not leave a comment.

JOSEPH B.
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Fast friendly service and very reasonable prices. Motorcycle trailer made this transport so easy.

Kevin B.
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Customer did not leave a comment.

Annuschka M.
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Johnie C.
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David D.
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JAMES H.
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Eckeron K.
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Ragina S.
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Michael L.
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I had issues with billing that was disappointing. I found duplicate rental charges on my bill on the days following my trailer rental return 1 hour early on the day of rental. I had to call twice to get the duplicate charges removed and it was not clear why I was getting charged the rental fee each day following the rental return. Other than the billing issue my trailer rental was fine and equipment was in good condition.

Alicia W.
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Awesome experience!

Keith W.
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Customer did not leave a comment.

Christopher S.
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Customer did not leave a comment.

William S.
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Customer did not leave a comment.

tiffany d. | Overall Experience |
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Customer did not leave a comment.

Stephanie S.
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Customer did not leave a comment.

noah C.
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Kelly S.
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Georgiev G.
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You guys are doing a great job! All of your staff yesterday was helpful and respectful. Will definitely use your service again!

Keith R.
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Nothing. Great and quick service. All employees were wearing masks. Thanks for a great experience.

Shelia R.
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A little problem at first with rental but all worked out

Darren T.
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Customer did not leave a comment.

Michael M.
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I was unclea why I had to drop the truck off there. I passed three U-HAUL PLACES ON THE WAY. Why couldn't I have gone th=o any of those?

JENNIFER L. | Overall Experience |
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Portia was very helpful and amazing

Kiki M. | First Impressions |
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Company is an rip off

Robin V. | Overall Experience |
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Customer did not leave a comment.

JAMES L. | Overall Experience |
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Customer did not leave a comment.

Jacqueline B. | Overall Experience |
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Customer did not leave a comment.

Virginia J. | Overall Experience |
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Customer did not leave a comment.

John K. | Overall Experience |
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Easy to use and staff was great to work with

BREONNA M. | First Impressions |
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Customer did not leave a comment.

jeremy h. | Overall Experience |
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Owner and all staff members are as good as it gets

Barbara H. | Overall Experience |
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Kayla was extremely helpful and professional. Thank you Kayla

Iona R. | Overall Experience |
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Everything was wonderful throughout my patronage. The courteous and understanding staff makes it easy to use them again and recommend them. Thanks Uhaul.

benjamin w. | Overall Experience |
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General manager was awesome and a huge help

Peter S. | First Impressions |
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The manager was nice, she did what she could. But very unorganized, too much equipment on site. Storage space I was given was already used, I was given a smaller unit that I had to make it work.

Barbara H. | First Impressions |
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KAYLA WAS GREAT!

Dania W. | First Impressions |
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The staff at the 4788 Dorchester rd location was kind and friendly.. But there was one young lady That help don't remember her name so sorry.. But has beautiful red hair.. She is the best. Thank you

tanisha r. | First Impressions |
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Will never refer this place to anyone

tanisha r. | Overall Experience |
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Owner was very rude and has very, very, very poor customer service, he even went as far as yelling at me, blaming being out in the Sun he forgot what he said to me, storage was never used got a refund

Saundra B. | First Impressions |
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Clean store. Management and employees very helpful, patient and kind. Excellent service. Great prices. Thanks U-haul!

Antony V. | First Impressions |
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Despite issues beyond their control, they were very nice and accommodating. Sebastian was especially helpful and aquired a moving van and storage shed for me.

Jessica O. | First Impressions |
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The staff were very helpful and friendly. We waited a long time to get processed tho.

Dave C. | Overall Experience |
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Nobody seemed to know what was going on, spent hours on phone with call centers, a week delay getting access to the box, then dropped off in the wrong spot!

TOMAS T. | Overall Experience |
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Apparently; the manager (never met) is money hungry and senseless. I don't EVER want to hear from him or anyone there, in any, way, shape or form. Told the manager if he kept harassing me, I'd sue.

armani b. | First Impressions |
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Awesome customer service! I was mistakenly double charged for renting the van due to computer glitches but it was fixed and they were kind. I appreciate the urgency and willingness to take care of me.

Angela M. | Overall Experience |
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Jared the manager went above and beyond duties to make sure our experience was great.

Sean P. | Overall Experience |
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Staff seemed annoyed that I showed up to empty my ubox even though I had called to set an appointment. They were all standing behind counter chatting, and at first completely ignored me.

BRIAN H. | Overall Experience |
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Nice people

KATHARINE O. | Overall Experience |
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Did not see the unit before signing. It's humid and grungy. Opted to cancel, but canceling remotely took 5 phone calls and no responses from the office. Do not recommend - lacking customer service.

Eleanor N. | Overall Experience |
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Owner/Manager didn't close out my account until 2 months later (Uhaul error). He started standing mail to my ex-husband house for my current husband 😣

Elena P. | Overall Experience |
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Was impressed how a crew of only 3 (2 at any time due to alternate shifts) manage to maintain operations/storage/Ubox handling-fetching for customers/attend the counter w no wait. Kudos, Team Jarred!

Veronica H. | Overall Experience |
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Thank you!

ronald r. | Reservation |
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Thank you very much for your customer service

AJ M. | Overall Experience |
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Although the facility provided a safe storage, entry locks were frequently broken with AC either being inop or dripping water all over the floor. An increase in rent did not seem reasonable.

Patrice S. | Reservation |
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The team at this location made my move very easy. I also had to get a last minute storage unit and that transition went smoothly as well.

Todd C. | Overall Experience |
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Left some things in one of yalls units over the summer months- the air conditioning was key! Felt peace of mind with my stuff being here.

Marek C. | Reservation |
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Thank you!!!

julie h. | Overall Experience |
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Good, friendly service with help knowledge for questions or concerns. I would definitely recommend the U-Haul service and/or the storage units.

Jennifer M. | Overall Experience |
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So many completely negative experiences with the Uhaul boxes. And the first two questions aren’t relevant but the system is forcing an answer.

John H. | Overall Experience |
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Everything was very good and nice

DAVID P. | Overall Experience |
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I canceled my account at the location, a couple days later I got numerous letters about a bill and late fees, I called everyday and was told that someone would call be but I never got a phone call.

No reviews have been submitted for this location.

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