The young lady taking care of my transaction informed me that I would need to supply her with to references phone numbers and would have to confirm one. She called my wife. I have rented from uHaul 100's of times throughout my 52 years and never had to do this! How invasive, ridiculous and off putting! I signed a rental contract and supplied my drivers license & a credit card!Joseph A.
U-Haul Moving & Storage at Dorchester Rd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Matterson D.
First contact with some skinny bearded "dude" was poor. His lack of customer service skills is lacking. Upon entering the office there was no one there. I waited patiently and finally this "dude" comes in. He rudely tells me I have to park my truck in a parking space before I do anything else. I get it, but he was acting like a total ass. Not looking for an apology for me having to wait in an empty office, but he could have been nicer upon greeting me. And to boot, he tells me he's the manager. Finally a young lady came in and took care of my reservation. I've met her before and she does a great job. Lastly another guy meets me in the lot to hook up the trailer to my truck. He did a great job and he was also there to greet me when I returned the trailer a few hours later. I like this location, it's convenient to my house, but this "dude" needs better training. Maybe he had a bad day, but either way, if he was on "Undercover Boss" he would be fired.MARTIN S.
Because they lied about where the gas gage was and take a picture and they wanted to charge us $45 because the girl gave us an empty tank and put that it had more gas .....advise to anyone take a picture of the gas gage because they lie about where it ACTUALLY the girl lied and we don't appreciate the hassle!!!! â˜¹ï¸ðŸ˜•ðŸ–•ðŸ»BRUCE M.
Customer did not leave a comment.john M.
Manager has zero personality and customer service skills.lewis M.
It was a smooth rental, and the cargo van was clean. Nice people!Andrew S.
Customer did not leave a comment.RICHARD M.
Customer did not leave a comment.JOHN S.
Your 800 number didn't work. Took over an hour to figure out what one CSR could have done in five minutes - if I could have reached one. When I finally got a CSR thru the local number all was really good from there. Overall really good but a very rough startROBERT T.
The ignition kept locking up. Warning lights on for the truck to be serviced. Truck drove like the transmission was slipping. I was thankful I only had to go a few miles.YOLANDA J.
All of the staff I encountered was kind & efficient. I will definitely use this location again. Thanks for making my moving process a breezeðŸ¥°.STARR K.
Customer did not leave a comment.Brittany L.
Customer did not leave a comment.CHESTER B.
Customer did not leave a comment.Andrew M.
This location was steady and a bit understaffed. The two ladies done an amazing job helping the customers and made sure to greet everyone as they entered and waited. When returning the equipment we didn't have to go inside as the kind gentleman had a handheld device and completed the process. Your location, 8222 Dorchester Road, is truly a disgrace and the defin of POOR customer service.RICKEY F.
Staff was very helpful. Gentleman tht put the hitch on was fast and friendly.TERI M.
Kayla is a great general manager and runs a good operation. The housekeepers name is sam and she does a great job at keeping the units and surrounding areas clean and welcoming .Michael J. | Overall Experience
Customer did not leave a comment.grant M.
My husband paid per mile to drive to Columbia and back round trip. There should be a program that allow you to pay a lump fee for a trip past a certain amount of miles.K-SHARD F.
Customer did not leave a comment.Michael E.
This location has some of the better staff I have worked with at different locations in Charleston.Paul B.
It is a difficult parking lot without enough room to pull in and out of trafficDavid H.
Nothing - staff was attentive and very professionalLEONARD H.
Customer did not leave a comment.Thomas B.
Customer did not leave a comment.Walter F. | First Impressions
Customer did not leave a comment.WALTER F.
Customer did not leave a comment.Dwight N.
Customer did not leave a comment.STEFANI Z.
Customer did not leave a comment.GREGORY T.
Continue to keep polite & great customer service.Continue to keep equipment clean for rental usage.deshawn C.
Customer did not leave a comment.TIMOTHY Q.
Nothing everything was great. I was greated within 15 seconds of entering the building. Everything was explained in detail and all my questions were answeredCHRISTOPHER F.
Customer did not leave a comment.Susan C.
Customer did not leave a comment.Morgan B.
Customer did not leave a comment.John B.
Customer did not leave a comment.ROBERT D.
Again the staff could not have been more helpful, made the return so quick and easy. Very professional.MICHAEL L.
Customer did not leave a comment.Terry P.
Customer did not leave a comment.Katelyn S.
Customer did not leave a comment.ERICA H.
All the Ladies that help me were great, they moved trailers, hooked up wiring and safety chains and checked lights. never seen a female crew that did what they did by themselves. Even unhooked the trailer when i returned. Great crew don't change anything, if you do anything add a person to decrease waiting time. or a kiosk for people to check in, make paymentsJAMES W.
The truck handled terribly. I could not drive over 25 MPH because the front end shook so badly.NATHAN S.
Customer did not leave a comment.Patrick D.
Very friendly and made my return easyErnest E.
Customer service needs to be betterCURTIS L.
Customer did not leave a comment.STALEY BETH B.
Customer did not leave a comment.RODRIK R.
The lady that was working was very busy and working very hard! While maintaining a great attitude. I want to recognize her. I did not catch her name.TAYLOR G.
Customer did not leave a comment.DONALD S.
The truck that I rented seemed to have an issue going on with the front tires because every time I had to get on the interstate I had to stay below 55 mph or the tires would make a really loud helicopter sound and would shake the steering wheel.Erin L.
they are very professionalRANDY J.
Awesome team hear as well, was in and out. Very professional and great customer service. Again you treat your personnel right they will continue to treat us/customers right!! Great job at both locations!!christopher B.
I reserved furniture blankets. When I arrived the last pack had just been given to the previous customer. I was still charged for them.Richard M.
Customer did not leave a comment.JERRY H.
The procedure is absolutely ridiculous. Thank goodness I checked in online to make pick up easier. In the store without waiting for a representative, for 15 minutes. The truck needs to be retired. Uhaul should be ashamed of the procedure and the equipment.JOHN T.
The only thing I want to mention is that when you book on line it becomes quite confusing when you all are adding or better said "suggesting" extra items. When I got to the uhaul center they asked if I needed a dolly and I did not even remember that I ordered it. It is very very confusing.OMAR C.
Customer did not leave a comment.Kathleen M.
When a customer goes to the downloaded app and makes a reservation that customer should be able to give the reserve number to the clerk and a quick checkout Of my drivers license then I should be on my way. Uhaul makes doing business very hard and doing anything on the app is worthless with your current Che lout procedures. Make it easier!Norman T.
Everything was great, only issue i had was with the moving Helpers I used in Florida. I will not recommend that company to anyone i know.Teresa M. | Online Move In
With COVID-19 warnings throughout the world, I was given a vehicle that wasn't clean, with visible dirt on seats and floor, it also smell of smoke very strongly. There was a filthy towel in the bed of the truck. No covid-19 cleaning had been done when keys were given to me. I was told 3 quarter tank of gas was available...but the tank was need empty, The mileage was less than what was recorded.Celestine R.
Customer did not leave a comment.ROBIN O.
Customer did not leave a comment.Anthony W.
Only issue was truck was on empty on pickup, a bit stressful to get to a gas station, would be nice if it had at least a quarter tankLLOYD V.
I have used this location in the past. They have excellent customer service, fast drop off and pick up, and they are pleasure to do business with. Malcolm was Very courteous.Michael S.
Customer did not leave a comment.Brent L.
Customer did not leave a comment.James M.
Excellent care - the representative (as she was taking off the trailer from the hitch) asked me about the trip. Very personable. I told her about my experience in Lithia Springs, GA. She was very concerned that the trip didn't start off well. I would recommend this North Charleston, SC location again.WENDY B.
Customer did not leave a comment.BRADFORD D.
Customer did not leave a comment.CATHERINE M.
Customer did not leave a comment.CATHERINE M.
Customer did not leave a comment.VIRGINIA M.
Wasn't happy with not getting called back. Was given extra miles and Area manager said that isn't so and more so argued with me. Call was suppose to be pulled and never heard anything. Wasn't happy with customer serviceBRANDON J.
No one working at the facility was wearing a mask. There is no sanitizer available. Apart from Plastic barriers there appear to be no steps taken to minimize Covid-19 in the facility.MALCOM C.
Customer did not leave a comment.DELORIS W.
Customer did not leave a comment.SAMMIE H.
I loved the friendly service. Thanks you guys!!! Everyone was nice and didn't seemed annoyed or bothered . That's a great feeling during a busy day of moving. It didn't go unnoticed!JUDITH Y.
Customer did not leave a comment.CASONDRA M.
Customer did not leave a comment.SEARS S.
3rd time there and excellent serviceGEORGE G.
The universal hitch you guys use makes a LOT of noise. We stopped three times in the first ten miles to make sure it was secure. Tried two ball sizes but it was the same with both. Sounded like we had a bicycle caught in the wheels. But it made it.CHARLES P.
Customer did not leave a comment.Nancy L.
Customer did not leave a comment.John G.
Customer did not leave a comment.BRYAN F.
Customer did not leave a comment.Portia N.
Customer did not leave a comment.GEORGE G.
Customer did not leave a comment.KADHIJA G.
Staff did not seem to know what they were doing. Was given different information from different people about the drop off process. Staff was rude.Craig T.
Overall everything was excellent. Keep doing what you are doing!!ANDREA J.
Customer did not leave a comment.OREN D.
Everything was excellent.Sean P.
Customer did not leave a comment.DAVID V.
Customer did not leave a comment.Ronald W.
Customer did not leave a comment.BHAVIN S.
Customer did not leave a comment.MICHAEL D.
Customer did not leave a comment.Tiehra W.
The entrance could be marked better. Also when returning the trailer the line of other returned trucks and trailers almost blocked the entrance. I was barely able to squeeze by the other vehicles. Overall though I was impressed with the speed and efficiency of the staff and also their politeness.WARREN J.
Customer did not leave a comment.Kadeisha S.
Customer did not leave a comment.WILLIAM W.
Customer did not leave a comment.Dustin H.
Customer did not leave a comment.Brian N. | Online Move In
Customer did not leave a comment.Michael K.
Truck had broken riverside mirror. Front end shaked violently above 40 MPH. Truck was unsafe!CHRISTOPHER E.
Upon removing boxes from storage, all stored along the cement wall had mold. The boxes on the floor had water damage. We were on the second floor and unsure how they had water damage. Shelving units - the shelves themselves, also had water damage on the bottom and therefore are no longer useful. Given that the price of the units is so much higher than other storage facilities, and our products stored had damage, I would not recommend Uhaul for long term business storage..ZELTWANGER L. | Overall Experience
Customer did not leave a comment.tiffany d. | Overall Experience
Portia was very helpful and amazingJENNIFER L. | Overall Experience
Company is an rip offKiki M. | First Impressions
Customer did not leave a comment.Robin V. | Overall Experience
Customer did not leave a comment.JAMES L. | Overall Experience
Customer did not leave a comment.Jacqueline B. | Overall Experience
Customer did not leave a comment.Virginia J. | Overall Experience
Easy to use and staff was great to work withJohn K. | Overall Experience
Customer did not leave a comment.BREONNA M. | First Impressions
Owner and all staff members are as good as it getsjeremy h. | Overall Experience
Kayla was extremely helpful and professional. Thank you KaylaBarbara H. | Overall Experience
Everything was wonderful throughout my patronage. The courteous and understanding staff makes it easy to use them again and recommend them. Thanks Uhaul.Iona R. | Overall Experience
General manager was awesome and a huge helpbenjamin w. | Overall Experience
The manager was nice, she did what she could. But very unorganized, too much equipment on site. Storage space I was given was already used, I was given a smaller unit that I had to make it work.Peter S. | First Impressions
KAYLA WAS GREAT!Barbara H. | First Impressions
The staff at the 4788 Dorchester rd location was kind and friendly.. But there was one young lady That help don't remember her name so sorry.. But has beautiful red hair.. She is the best. Thank youDania W. | First Impressions
Will never refer this place to anyonetanisha r. | First Impressions
Owner was very rude and has very, very, very poor customer service, he even went as far as yelling at me, blaming being out in the Sun he forgot what he said to me, storage was never used got a refundtanisha r. | Overall Experience
Clean store. Management and employees very helpful, patient and kind. Excellent service. Great prices. Thanks U-haul!Saundra B. | First Impressions
Despite issues beyond their control, they were very nice and accommodating. Sebastian was especially helpful and aquired a moving van and storage shed for me.Antony V. | First Impressions
The staff were very helpful and friendly. We waited a long time to get processed tho.Jessica O. | First Impressions
Nobody seemed to know what was going on, spent hours on phone with call centers, a week delay getting access to the box, then dropped off in the wrong spot!Dave C. | Overall Experience
Apparently; the manager (never met) is money hungry and senseless. I don't EVER want to hear from him or anyone there, in any, way, shape or form. Told the manager if he kept harassing me, I'd sue.TOMAS T. | Overall Experience
Awesome customer service! I was mistakenly double charged for renting the van due to computer glitches but it was fixed and they were kind. I appreciate the urgency and willingness to take care of me.armani b. | First Impressions
Jared the manager went above and beyond duties to make sure our experience was great.Angela M. | Overall Experience
Staff seemed annoyed that I showed up to empty my ubox even though I had called to set an appointment. They were all standing behind counter chatting, and at first completely ignored me.Sean P. | Overall Experience
Nice peopleBRIAN H. | Overall Experience
Did not see the unit before signing. It's humid and grungy. Opted to cancel, but canceling remotely took 5 phone calls and no responses from the office. Do not recommend - lacking customer service.KATHARINE O. | Overall Experience
Owner/Manager didn't close out my account until 2 months later (Uhaul error). He started standing mail to my ex-husband house for my current husband 😣Eleanor N. | Overall Experience
Was impressed how a crew of only 3 (2 at any time due to alternate shifts) manage to maintain operations/storage/Ubox handling-fetching for customers/attend the counter w no wait. Kudos, Team Jarred!Elena P. | Overall Experience
Thank you!Veronica H. | Overall Experience
Thank you very much for your customer serviceronald r. | Reservation
Although the facility provided a safe storage, entry locks were frequently broken with AC either being inop or dripping water all over the floor. An increase in rent did not seem reasonable.AJ M. | Overall Experience
The team at this location made my move very easy. I also had to get a last minute storage unit and that transition went smoothly as well.Patrice S. | Reservation
Left some things in one of yalls units over the summer months- the air conditioning was key! Felt peace of mind with my stuff being here.Todd C. | Overall Experience
Thank you!!!Marek C. | Reservation
Good, friendly service with help knowledge for questions or concerns. I would definitely recommend the U-Haul service and/or the storage units.julie h. | Overall Experience
So many completely negative experiences with the Uhaul boxes. And the first two questions aren’t relevant but the system is forcing an answer.Jennifer M. | Overall Experience
Everything was very good and niceJohn H. | Overall Experience
I canceled my account at the location, a couple days later I got numerous letters about a bill and late fees, I called everyday and was told that someone would call be but I never got a phone call.DAVID P. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!