Customer Reviews for U-Haul Moving & Storage at Dorchester Rd

5,295 reviews

4788 Dorchester Rd   North Charleston, SC 29405

(843) 747-6942

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(843) 747-6942

4788 Dorchester Rd
North Charleston, SC 29405

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER R. 
Rating:
4.0

Location is very cramped with not enough room but for one or two trucks or trailers for checking in. fast and friendly drop off though.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

The Dorchester Road U-Haul was easy to find, welcoming, and it was very fast to return my rental truck. I really appreciate the convenience.

Mark G. 
Rating:
5.0

Customer did not leave a comment.

Elliott H.  |  First Impressions 
Rating:
3.0

You did great, location just a bit out of my way.

Jonathan G. 
Rating:
5.0

Customer did not leave a comment.

QUINNETTA D. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Quick in and out for dropoff. Super friendly.

John D. 
Rating:
5.0

Customer service rep was awesome. Helped to start my journey on a positive note!!

Kenneth W. 
Rating:
5.0

Customer did not leave a comment.

BRENDAN D. 
Rating:
5.0

Customer did not leave a comment.

MARTIN S. 
Rating:
5.0

Customer did not leave a comment.

Lamont S. 
Rating:
5.0

Customer did not leave a comment.

CHERYL M. 
Rating:
5.0

The CSR on both picking up and dropping was exceptional and made all the difference. I will definitely come back

DAVID G. 
Rating:
5.0

Customer did not leave a comment.

DONNA S. 
Rating:
3.0

Wiring for the passenger side taillight was terrible so the brake light and blinker hardly worked and the trailer had to be retightened because it was bouncing off the hitch when I left

RICHARD W. 
Rating:
5.0

Customer did not leave a comment.

MARCUS E. 
Rating:
5.0

Check-in/out was fast and friendly.

Eric D. 
Rating:
5.0

An employee named Lawrence assisted me with the return. He was very helpful and professional plus a very cheerful person. Please consider Lawrence for a recognition for such great customer service!!

Timothy N. 
Rating:
5.0

Customer did not leave a comment.

Jonathan D. 
Rating:
5.0

Malcolm is THE BEST!

Sonneri F. 
Rating:
5.0

Customer did not leave a comment.

EDWARD C. 
Rating:
5.0

Customer did not leave a comment.

HENRY F.  |  First Impressions 
Rating:
5.0

Great location to rent from. Large selection, friendly courteous staff, clean well kept service center,and easy access to highway and interstate. Keep up to good work!

Roger A. 
Rating:
5.0

Customer did not leave a comment.

brett M. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Only issue encountered during drop off was that the entrance to drop off the rental was blocked with other returned rentals. In saying that, after dropping off the rental, Lawrence was awesome - nice, courteous, and fast. He was able to get the verification process done right there by the truck so I didn't get charged the fee for next day.

SAMANTHA M. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Manager was very friendly and helpful.

RONALD F. 
Rating:
5.0

Customer did not leave a comment.

NORA S.  |  Overall Experience 
Rating:
4.0

So helpful ... a year prior, this location installed my hitch. Worked great.

JOHN S. 
Rating:
4.0

Everyone was great except the man helping me when I actually checked in the van. I was sitting in the car, he was outside and was on his phone for 5 minutes before even helping me or saying a word. Inside the team was great.

Kayla L. 
Rating:
5.0

Remain the same and do not change 💯 and the people that tall have in the store on Dorchester Road Office in North Charleston S.C they may you feel really good thank yall for being there for me and my family

FELICIA W. 
Rating:
5.0

The seats were covered in dog hair which is one of my allergies, I took pictured and sent it in when I checked in. The only problem I had was chevkin in with the 24/7 service. It does not work. This is the 2nd time I had a problem with it. The mileage was good, I had no problems with the van.

DRADIE R. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

Were helpful in hearing me out. There were ants in my truck and seemed helpful to bring it to the managers attention.

Nehel I. 
Rating:
5.0

Customer did not leave a comment.

RHONDA C. 
Rating:
5.0

Excellent customer service

JEFFREY G. 
Rating:
5.0

Have more room to return vehicles.

LANCE L. 
Rating:
5.0

Very professional.

James W. 
Rating:
5.0

I had a great move with the truck. Thank you U-haul your company was great 👍

WALTER S. 
Rating:
5.0

Customer did not leave a comment.

Franklin C.  |  Overall Experience 
Rating:
2.0

Love having to dodge the bins, trucks and other crap you place in front of my unit and on the way there. Thank God I know how to drive. Have you wondered why the buildings and pylons are being hit all the time? Do not block the way of your LOYAL customers from their units. Have sent photos over the years, but, of course, nothing happens...

kent k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANIEL B. 
Rating:
5.0

Customer did not leave a comment.

EDWARD P. 
Rating:
4.0

Customer did not leave a comment.

Anthony K. 
Rating:
5.0

Customer did not leave a comment.

MICHEAL A. 
Rating:
5.0

Customer did not leave a comment.

NUMIAH P. 
Rating:
5.0

You cannot fix perfection! Everyone was amazing!

MARIE M. 
Rating:
5.0

Customer did not leave a comment.

DAVID G. 
Rating:
5.0

Customer did not leave a comment.

LAKIYA S. 
Rating:
5.0

Customer did not leave a comment.

DAWNE N. 
Rating:
5.0

Huge lot. Super fast drop off. Attendant was excellent.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Henry F. 
Rating:
3.0

Customer did not leave a comment.

Simon S. 
Rating:
4.0

Quality service.

LEONARD K. 
Rating:
5.0

Customer did not leave a comment.

GREGORY M. 
Rating:
5.0

This is the last time I rent from Uhaul! When I made my reservation I put in the drop location in Mount Pleasant, SC. That was changed by Uhaul, not me. The Mount Pleasant location is 5 minutes from our house. When I went there they would NOT take the truck and told me I had to drop off either in Charleston or North Charleston. With Friday afternoon rush traffic and a half hour each way, with good traffic, it took us over 2 hours to do!! So who is going to pay for my time as well as my wife's? So, I, as the customer, are required to be inconvenienced to make it easier for Uhaul?!! It's obvious now, the customers are not your priority in your business model!! Bottom line, you have lost a customer! But, do you care?…….

Kirby Z. 
Rating:
5.0

Very nice customer in and out store

LYNNETH D. 
Rating:
5.0

Customer did not leave a comment.

SCOTT W. 
Rating:
5.0

Customer did not leave a comment.

ROGER T. 
Rating:
3.0

I've rented Uhaul vehicles over the last 30 or so years and this was the first time I had real trouble! Think it was low on power steering fluid, brakes must've needed bleeding since I could not stop on 2 different occasions! The first time I tried to stop in a parking lot next to a car that got scratched and required an officer's report, no tickets but minor damage that had to be repaired and the 2nd time the brake peddle went to the floor and took down a street sign! No report or charges were necessary! Also the oil light constantly came on and blinked and dinged even though the oil pressure gage was reading normal! Would have taken truck back immediately except it was fully loaded and didn't have help to unload so I had to do it myself! I'm 63 and on disability so it took an extra full day that I hadn't counted on!

NORA M. 
Rating:
5.0

Customer did not leave a comment.

RON W. 
Rating:
5.0

Nothing, they show me a good experience

Theresa T. 
Rating:
5.0

Customer did not leave a comment.

MONIQUE B. 
Rating:
5.0

Kayla was the girl who waited on me and she was great. She use to be at other location and was great there as well. She is very professional and does a great job

Tammy M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY W. 
Rating:
3.0

There was truck parked in the road and i had to sit in the road and wait for attendant to move 3 trucks before I could pull in the lot off the road.

Mitchell P. 
Rating:
5.0

Awesome to have Justin back working with Kayla's Angels!

JOSEPH R. 
Rating:
1.0

Picked up a 26' that has a beer can under the seat. Halfway to my destination, the truck sputtered until I got there. Roadside assistance came and claimed I was out of gas. He tried to repair it and also put gas in the vehicle and it never cranked again. The truck I had, had to be towed and I had to travel about 20 miles to pick up another Uhaul. This was not usual for Uhaul but it is disappointing.

Juston M. 
Rating:
5.0

Customer did not leave a comment.

ERIC N. 
Rating:
4.0

Customer did not leave a comment.

BRIAN H. 
Rating:
5.0

Customer did not leave a comment.

RICHARD L. 
Rating:
5.0

Customer did not leave a comment.

Penny M. 
Rating:
5.0

Customer did not leave a comment.

Kenneth T. 
Rating:
4.0

All staff are PHENOMENAL

IVANNA R. 
Rating:
5.0

Great experience. Large well maintained lot with easy pull-through. Tech explained about loading heavier items near the front. I was in and out quickly.

STEVENS C. 
Rating:
5.0

Great customer service

JOHN S. 
Rating:
3.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Sherry H.  |  Online Move In 
Rating:
5.0

Staff at the counter could be a little more congenial/friendly. The woman I dealt with (can't remember her name, but her tag said "Owner" on it) wasn't rude, but definitely wasn't friendly either. Maybe a smile, a "thank you", a couple of kind words, etc. It would make a customer's day (and hers, too!) a little better.

DEVIN M. 
Rating:
5.0

Customer did not leave a comment.

gerald P. 
Rating:
5.0

Very helpful staff

Sherry H. 
Rating:
5.0

Kind and helpful staff! Thank you!

Matthew T. 
Rating:
5.0

Customer did not leave a comment.

Valerie G. 
Rating:
5.0

Customer did not leave a comment.

MORIETTA D. 
Rating:
4.0

Customer did not leave a comment.

JOHN P. 
Rating:
5.0

Customer did not leave a comment.

TERRELL J. 
Rating:
4.0

The ratchets on the car trailer, that you tighten down the front wheels of a vehicle, were rusty and hard to work with so I sprayed WD- 40 on them to get them to work like they should. I think maybe you people need to stay on top of it.

JOHN H. 
Rating:
5.0

ezpz

ROBERT P. 
Rating:
1.0

I couldn’t access my unit when needed. You can’t park hardly. They have zero help.

Colby J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Byron M. 
Rating:
4.0

Customer did not leave a comment.

WAJAHAT M. 
Rating:
5.0

Customer did not leave a comment.

DORETHA M. 
Rating:
4.0

Customer did not leave a comment.

S Thompson S. 
Rating:
5.0

Customer did not leave a comment.

Rodney M. 
Rating:
4.0

The whole area is too congested with too many vehicles. There is not much room for rented uhaul trucks to maneuver turns or for for customer vehicles to be parked while they are waiting on their reservations.

RAVI N. 
Rating:
5.0

Customer did not leave a comment.

judy W. 
Rating:
4.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Justin was SUPER helpful! I was having a ton of problems and he was so kind and helped me get everything figured out!

Harper M. 
Rating:
5.0

Great Service

Charles G. 
Rating:
5.0

Friendly staff.

LEONARD K. 
Rating:
5.0

More employees.

Robert L. 
Rating:
3.0

Customer did not leave a comment.

JOHN R. 
Rating:
5.0

Customer did not leave a comment.

SHASHUN P. 
Rating:
4.0

Customer did not leave a comment.

Noel B. 
Rating:
3.0

Customer did not leave a comment.

Garrett L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rodney A.  |  Overall Experience 
Rating:
5.0

The storage unit had a bad leak and mess up my mom's deep freezer and I had to throw it away that's the only problem and that deep freezer was just six months old when the time I have put it in there because she had passed away and I didn't want to get rid of it it's damaged but it's okay

sharon g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

christian a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael B.  |  First Impressions 
Rating:
5.0

Very helpful and kind

HOLLY B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Connie H.  |  First Impressions 
Rating:
5.0

I like the place it's a lot of space for my furnitures.

Theresa C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tricia D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DaNeshia J.  |  Overall Experience 
Rating:
2.0

The folks working at this location are great. Unfortunately, though, there isn't nearly enough room in the parking lot, so accessing storage units is next to impossible at times.

Rodney S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

LACHELLE J.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Christy C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VANESSA S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Steven J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NORA S.  |  First Impressions 
Rating:
5.0

The team at Uhaul are 5 Stars!

Jon O.  |  First Impressions 
Rating:
1.0

I rented a 10x10x8 unit where the door and latch didn’t match up correctly. The round lock I was forced to buy would not work in the lower latch hole so I had use another lock. When I returned a week later I’m locked out. The staff guy refused to unlock the unit so I could unlock my stuff. We finally had to stop all your customers that were waiting so we could force the staff guy to unlock our unit. If you want more details on this, call me at 843-709-6557.

Walter F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANNE L.  |  Overall Experience 
Rating:
5.0

Kayla is a great general manager and runs a good operation. The housekeepers name is sam and she does a great job at keeping the units and surrounding areas clean and welcoming .

Michael J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Walter F.  |  First Impressions 
Rating:
4.0

Everything was great, only issue i had was with the moving Helpers I used in Florida. I will not recommend that company to anyone i know.

Teresa M.  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

Brian N.  |  Online Move In 
Rating:
3.0

Upon removing boxes from storage, all stored along the cement wall had mold. The boxes on the floor had water damage. We were on the second floor and unsure how they had water damage. Shelving units - the shelves themselves, also had water damage on the bottom and therefore are no longer useful. Given that the price of the units is so much higher than other storage facilities, and our products stored had damage, I would not recommend Uhaul for long term business storage..

ZELTWANGER L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tiffany d.  |  Overall Experience 
Rating:
1.0

Company is an rip off

Kiki M.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

Back
To Top