Customer Reviews for U-Haul Moving & Storage at Dorchester Rd

5136 reviews

4788 Dorchester Rd   North Charleston, SC 29405

(843) 747-6942

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(843) 747-6942

4788 Dorchester Rd
North Charleston, SC 29405

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

SHONDA M. 
Rating:
5.0

Customer did not leave a comment.

BREAONA A. 
Rating:
5.0

Customer did not leave a comment.

BETTY L. 
Rating:
5.0

Customer did not leave a comment.

Cole G. 
Rating:
4.0

They did not give us an appliance dolly. Instead 2 furniture rollers.

WILLIAM S. 
Rating:
4.0

Dropping off the receiver seemed like he didn't want to speak to me

CIELITA S. 
Rating:
5.0

Very user friendly with check in and check out online procedure.

LEONARD K. 
Rating:
4.0

The employee did a fine job managing multiple customers. I did notice that from when I arrived to when I left (when picking up my rental) that no employee greeted me or others. Just that simple greeting would raise the bar and it does not require that much effort. While checking people in/out at the desk maybe between customers pop your head up to acknowledge the customers inside. When someone does those little things, it can make someone's day that much better. Don't want to? It won't stop me from coming, but it may stop me or others from being nice/pleasant.

Annemarie L. 
Rating:
5.0

Customer did not leave a comment.

Francis S. 
Rating:
5.0

Thank you

CATHY L. 
Rating:
4.0

Customer did not leave a comment.

Alvin M. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
3.0

Customer did not leave a comment.

Mathew D. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL B. 
Rating:
5.0

Customer did not leave a comment.

ONEIKA M. 
Rating:
5.0

Customer did not leave a comment.

JEREMY G. 
Rating:
5.0

Customer did not leave a comment.

GREGORY H. 
Rating:
1.0

I was very upset as this was my 2nd location I had to drive to that morning to try to pick up a truck as the 1 st location was shut down and the U-Hal company had no idea that is was shutdown!!! When I finally arrived here to this location about 5 people walked in & out the front desk and didnt even speak or ask if I needed help or anything!!! Then finally the "owner" she had a tag on saying owner walked in with an attitude and half way helped me as she was so busy texting on her phone she kept stoping & stoping to text and not check me out, as all the back 7 forth wasnt bad enough I had movers waiting at the house who I was paying by the hour to just sit there because of all the running around trying to get a truck!

Dawn S. 
Rating:
5.0

Customer did not leave a comment.

gary K. 
Rating:
5.0

Customer did not leave a comment.

CALVIN P. 
Rating:
5.0

Always use UHaul for our moves! Easy, fairly inexpensive and love the mover help you can get through the website!!

JAMES G. 
Rating:
2.0

Terrible tight parking lot

Gail M. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Fast in and out. Service was exceptional.

Marcial B. 
Rating:
5.0

Customer did not leave a comment.

Michael B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Did mobile drop off and it was extremely smooth and easy.

Sandra C. 
Rating:
5.0

Customer did not leave a comment.

Norman K. 
Rating:
5.0

Customer did not leave a comment.

debbie D. 
Rating:
5.0

Customer did not leave a comment.

FRED R. 
Rating:
4.0

Customer did not leave a comment.

clarence C. 
Rating:
4.0

Customer did not leave a comment.

BARRY M. 
Rating:
2.0

Was charged an extra day's rate. Had the truck from 9:30 to 3pm. Very backed up with returns. Arrived back by 3 but clocked as 3:18. Regardless, if the day rate is $19.95, it is a scam to charge more if the vehicle is returned the same day. Will not use this facility again and will report to better business and consumer reports.

CATHERINE H. 
Rating:
5.0

Kayla's Angels ( a nick-name of the whole crew) are awesome! Sarah helped me Wednesday and as always, was great! And when I returned the trailer, I see Justin is back. What an awesome bunch of people you have representing you at this location!

JOSEPH R. 
Rating:
4.0

None

STEPHEN T. 
Rating:
2.0

The mileage was wrong at pickup and upon return I could not turn the truck in online using the “easy checkout” process. I had to wait for 1.5 hours to get someone to pickup on the National number to check me out. Very frustrating. Also I requested 3 dozen pads and only got half. When asking about military discount I was told that their site was too far away from the closest base. It is exactly 3.5 miles away. Insulting and ridiculous. Please contact me for further conversation or to apply a military discount 843-200-7650. Thanks.

JEFFREY F. 
Rating:
1.0

Worst moving experience. Will never use U-Haul again and do not recommend anyone using them. Horrible customer service, you're just a number and money to them. Messed up my reservation and didn't have the size of truck I needed or the car carrier. Spend 4 hours on the phone with customer service and at a location on moving day trying to get a truck and carrier. Was late getting back home for movers, which luckily they were flexible and could push back my move time. Only got a truck on the day I reserved. U-Haul tried making me drive 4 hours round trip to pick up a car carrier the following day. When I finally found a carrier in town by calling around, took away the discount they had originally offered and didn't provide any other discount for all the hassle and stress I went through. Not even $200-300 which I asked for and was completely reasonable considering I paid them $1550. And to top it off, manager at the office I picked up the car carrier at was completely rude to me. Moving day is stressful enough, use a company that actually honors your reservation. U-Haul over books and you're left on your own to figure it out when they don't have the equipment you need.

Sarah K. 
Rating:
5.0

Very helpful and kind

HOLLY B.  |  Overall Experience 
Rating:
5.0

Keep doing what you're doing

ALLEN S. 
Rating:
5.0

Customer did not leave a comment.

Lori B. 
Rating:
5.0

Customer did not leave a comment.

LARRY D. 
Rating:
4.0

Very helpful to start my trip.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

GREGORY A. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Everything is great, thank you so much.

WALTER S. 
Rating:
5.0

Customer did not leave a comment.

Darren L. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Great service

Jeffrey F. 
Rating:
4.0

Customer did not leave a comment.

SOLOMON S. 
Rating:
5.0

Wonderful staff. Very clean vehicle. Great Custer service.

LINDA O. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

SUDHIR S. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Connie H.  |  First Impressions 
Rating:
2.0

We picked up a cargo van at 9:00 am and the location was already very busy. I understand having to wait when things are busy, and I feel for the people working and probably feeling overwhelmed, but friendliness should be at its highest when lots of customers are around, not at a low. Friendly customer service will make people come back even when they have to wait. This location clearly has no lack of customers, hopefully, the customers you have going forward receive a more friendly customer service experience.

HARVEY R. 
Rating:
5.0

I like the place it's a lot of space for my furnitures.

Theresa C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FRED R. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE W. 
Rating:
5.0

The vehicle that I got was older and it appeared that it had a gas filter problem is it's slowed and spit up in a peculiar fashion. I was not happy with the equipment maintenance on this vehicle. And next time will request a newer vehicle

Christine F. 
Rating:
5.0

Customer did not leave a comment.

Kelsey S. 
Rating:
4.0

The location is great, They have many option. The only issue we had was the signage for getting in and out of the parking lot and location of the front door. Once there it was very easy.

JEFFREY W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
3.0

Customer did not leave a comment.

JAMES A. 
Rating:
5.0

Customer did not leave a comment.

Tricia D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MERIDETH S. 
Rating:
5.0

Portia needs to be recognized as one of the best

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

TIM G. 
Rating:
3.0

Could not get the back door open to the truck - it had been painted shut. Then tried to call the store and sat on hold for over 40 minutes.

Courtney K. 
Rating:
5.0

I didn't even have to get out of the car. Although I had to drive 20 minutes further this time, it was well worth it.

Brian S. 
Rating:
5.0

Outstanding service

ALBERT B. 
Rating:
4.0

Customer did not leave a comment.

JASON M. 
Rating:
5.0

More staff on Saturdays in the summer

Steven H. 
Rating:
3.0

Customer did not leave a comment.

Richard V. 
Rating:
3.0

lot was full and could not pull in "equipment drop-off" lane customer service inside asked if I was returning a piece and proceeded to help another customer, while a rep in the lot un-hooked the trailer and emailed me a receipt. why couldn't the inside rep just advise that the yard rep would help me?

Jon W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

The drop off was very easy. The woman that helped us offload was quick, efficient and very friendly.

KARLA M. 
Rating:
3.0

This location is great, I only gave two stars because U-Haul forced me to drop off at this location and pay a wrong drop off location fee. I was supposed to drop off at “phillys house of cheesesteaks” but that location was closed during its open hours and it honestly looked like it hadn't been open for years. If U-Haul has any integrity it will remove the cheesesteak place from its operations.

Daniel D. 
Rating:
5.0

Busy but still went above and beyond to make sure everything was taken care of with my equipment. Great experience with this uhaul location

Brianne B. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

N/A

EXZAVIEN B. 
Rating:
5.0

Customer did not leave a comment.

Kyle S. 
Rating:
5.0

Customer did not leave a comment.

LAURA C. 
Rating:
4.0

Customer did not leave a comment.

RICHARD M. 
Rating:
5.0

Everything was fast and efficient! Portia was very busy, but was kind, friendly, and getting the job done in record time!

MARY M. 
Rating:
5.0

Customer did not leave a comment.

ALBERT B. 
Rating:
5.0

Customer did not leave a comment.

Jamie L. 
Rating:
5.0

Both of the staff that helped me were WONDERFUL. I wish I had gotten the one woman's name — she really went above and beyond when I came in (Saturday, 6/26 at closing time, nonetheless!). She was wonderful with me, but also every other customer I saw her interact with.

NATALIA S. 
Rating:
5.0

Customer did not leave a comment.

Kimberly E. 
Rating:
5.0

Customer did not leave a comment.

OSWALDO L. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH R. 
Rating:
3.0

Customer did not leave a comment.

Marie S. 
Rating:
4.0

Customer did not leave a comment.

ANTHONY D. 
Rating:
4.0

Refuel trucks. Less than one mile after picking up truck low fuel warning came on.

JAMES H. 
Rating:
4.0

Customer did not leave a comment.

DaNeshia J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROWENA G. 
Rating:
5.0

No improvements. It was Great customer service.

ERIC E. 
Rating:
3.0

Hire enough staff to efficiently operate the business.

FREDERICK J. 
Rating:
5.0

Customer did not leave a comment.

Meagan B. 
Rating:
5.0

Customer did not leave a comment.

Matthew E. 
Rating:
4.0

Customer did not leave a comment.

SHARON M. 
Rating:
2.0

Customer did not leave a comment.

Carilee M. 
Rating:
5.0

Portia and the rest of the staff are wonderful. Very professional and courteous.

Winn Q. 
Rating:
5.0

It was very crowded with trucks and hard to gain access to park and return the truck, but they just opened in the morning so that's probably why. Everyone who worked there seemed happily and eager to take care of our return promptly.

Colleen K. 
Rating:
4.0

Customer did not leave a comment.

Corrinthia G. 
Rating:
5.0

I am a frequent business customer of Uhaul renting several truck monthly to make our deliveries. I rented and open trailer and retuned it 2 hours late. the trailer was unhooked from my truck and immediately attached to another individuals. I was charged for a 2nd day though the trailer was rented to someone else. iI should have just kept the trailer another day if I was paying for it. We will be looking for another source for future truck rental. Glad we were a Valued Customer!

MARION H. 
Rating:
2.0

The folks working at this location are great. Unfortunately, though, there isn't nearly enough room in the parking lot, so accessing storage units is next to impossible at times.

Rodney S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JONATHAN M. 
Rating:
3.0

Customer did not leave a comment.

LACHELLE J.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Christy C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VANESSA S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Steven J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NORA S.  |  First Impressions 
Rating:
5.0

The team at Uhaul are 5 Stars!

Jon O.  |  First Impressions 
Rating:
1.0

I rented a 10x10x8 unit where the door and latch didn’t match up correctly. The round lock I was forced to buy would not work in the lower latch hole so I had use another lock. When I returned a week later I’m locked out. The staff guy refused to unlock the unit so I could unlock my stuff. We finally had to stop all your customers that were waiting so we could force the staff guy to unlock our unit. If you want more details on this, call me at 843-709-6557.

Walter F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANNE L.  |  Overall Experience 
Rating:
5.0

Kayla is a great general manager and runs a good operation. The housekeepers name is sam and she does a great job at keeping the units and surrounding areas clean and welcoming .

Michael J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Walter F.  |  First Impressions 
Rating:
4.0

Everything was great, only issue i had was with the moving Helpers I used in Florida. I will not recommend that company to anyone i know.

Teresa M.  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

Brian N.  |  Online Move In 
Rating:
3.0

Upon removing boxes from storage, all stored along the cement wall had mold. The boxes on the floor had water damage. We were on the second floor and unsure how they had water damage. Shelving units - the shelves themselves, also had water damage on the bottom and therefore are no longer useful. Given that the price of the units is so much higher than other storage facilities, and our products stored had damage, I would not recommend Uhaul for long term business storage..

ZELTWANGER L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tiffany d.  |  Overall Experience 
Rating:
4.0

Portia was very helpful and amazing

JENNIFER L.  |  Overall Experience 
Rating:
1.0

Company is an rip off

Kiki M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robin V.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JAMES L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacqueline B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Virginia J.  |  Overall Experience 
Rating:
5.0

Easy to use and staff was great to work with

John K.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

BREONNA M.  |  First Impressions 
Rating:
5.0

Owner and all staff members are as good as it gets

jeremy h.  |  Overall Experience 
Rating:
5.0

Kayla was extremely helpful and professional. Thank you Kayla

Barbara H.  |  Overall Experience 
Rating:
5.0

Everything was wonderful throughout my patronage. The courteous and understanding staff makes it easy to use them again and recommend them. Thanks Uhaul.

Iona R.  |  Overall Experience 
Rating:
5.0

General manager was awesome and a huge help

benjamin w.  |  Overall Experience 
Rating:
2.0

The manager was nice, she did what she could. But very unorganized, too much equipment on site. Storage space I was given was already used, I was given a smaller unit that I had to make it work.

Peter S.  |  First Impressions 
Rating:
5.0

KAYLA WAS GREAT!

Barbara H.  |  First Impressions 
Rating:
5.0

The staff at the 4788 Dorchester rd location was kind and friendly.. But there was one young lady That help don't remember her name so sorry.. But has beautiful red hair.. She is the best. Thank you

Dania W.  |  First Impressions 
Rating:
5.0

Clean store. Management and employees very helpful, patient and kind. Excellent service. Great prices. Thanks U-haul!

Saundra B.  |  First Impressions 
Rating:
5.0

Awesome customer service! I was mistakenly double charged for renting the van due to computer glitches but it was fixed and they were kind. I appreciate the urgency and willingness to take care of me.

armani b.  |  First Impressions 
Rating:
5.0

The team at this location made my move very easy. I also had to get a last minute storage unit and that transition went smoothly as well.

Patrice S.  |  Reservation 
No reviews have been submitted for this location.

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