Customer Reviews for U-Haul Moving & Storage at Dorchester Rd

5,959 reviews

4788 Dorchester Rd   North Charleston, SC 29405

(843) 747-6942

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(843) 747-6942

4788 Dorchester Rd
North Charleston, SC 29405

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

You need to train the people you have there to have the one main person that is overwhelmed at the register,long waits suck

Pete K.  |  Overall Experience 
Rating:
3.0

Once we got service… the counter person was amazing-she was working hard and trying running to computers at once… problem is I stood in line over 30 mins with no one behind the counter. One employee we (as in the 7 others in line) watched her come in walk past us not say a word and go on camera and put her feet on a desk. The young lady that finally came in to help said so sorry for the delay I was doing propane and no one else knows how to do anything. Several people left the line and went elsewhere. They have the trucks the space and etc but the system to care for the people paying for it is slow and sad.

Christopher P. 
Rating:
5.0

Customer did not leave a comment.

tiwanna S. 
Rating:
5.0

Customer did not leave a comment.

JASON H. 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
3.0

Hire more help...

Kenneth A. 
Rating:
5.0

Customer did not leave a comment.

david T. 
Rating:
3.0

Understaffed at check-in. Only two people there at opening, one was brand new and the other got frazzled and had to take a few minutes in the back after dealing with a mildly complicated customer. Return process the next day was terrible. There were 4 trucks queued up to where you could not even pull the truck in off the street and I was there :10 before opening so the trucks in front were from the day before.

Jeff W. 
Rating:
3.0

Not enough customer parking . Was a hour late on my truck rental due to an accident on the bridge. Charge me an extra day. Going to Penski next time. I have rented 2 times from Uhaul.in the last 3 months No more.

MICHAEL S. 
Rating:
1.0

The site closed early (noon on a Saturday) with zero notification, we were in a town we don't live in (we had a one way rental) & we were to return your property to a UHaul site with no one present and no head's up given. Real professional UHaul! This rental was the worst experience.

Mark E. 
Rating:
3.0

Customer did not leave a comment.

Ron S. 
Rating:
5.0

Waited for an hour to get to the checkout register. Two employees. One outside that couldn't do much to help move the line along. The guys at the checkout register was doing the best he could but with people not having their DL picture uploaded it made for a long wait. He then was the only one that could hook up trailers so he would have to leave the register to then go hook up trailers. I am sure they are short staffed like everybody else in this town, but with it being a corporate, high volume center, they should have at least another person processing the line.

Garrett S. 
Rating:
5.0

Make sure the truck is fueled up before it's rented, other than that everything was smooth and easy.

James G. 
Rating:
3.0

No person onsite

Joel M. 
Rating:
5.0

Customer did not leave a comment.

PEGGY H. 
Rating:
1.0

Very inefficient location. Took almost an hour to pick up with only a few people In line. Lot is also jammed so if you time return wrong you can't actually get into the lot to drop off adding to the wait time.

PARKER S. 
Rating:
5.0

Employee was very kind and helpful, lots of inventory available.

Sydney A. 
Rating:
3.0

Customer did not leave a comment.

Cheyenne H. 
Rating:
1.0

I called U-Haul to secure storage. They told me the location I wanted was not available but the 4788 Dorchester facility had a unit available and booked it for me. When I showed up the next day it took over an hour to get the unit ONCE it was my turn in line. Finally received unit, went to unit and took another half hour for them to figure out that the unit was not available and I would have to go to another place. Wasted well over two hours on a day when I was already running a very tight schedule. The attitude of the gentleman helping me with General Manager on his shirt was one of frustration and total lack of compassion. He didn't know how to work the system and kept blaming me for not telling him that I was looking for the first month free storage. I figured since I had already made the reservation and had my contract with me which was up on the counter the whole time, he would recognize this. Had he asked I certainly would have told him. Also once he verified that there were locks on the locker I was supposed to have he went back to computer, spent a few minutes punching some keys and said, "Yep, I was right. I didn't think we had any storage. That's why I asked if you had a reservation" When he asked if I had a reservation, he didn't know I had one for storage. He asked in general. So if he knew way back then he didn't have storage why didn't he tell me then instead of wasting over an hour of my time. And why didn't he believe me when I said there were locks on the storage. So no, I would not go back to this facility for anything.

Christopher A.  |  First Impressions 
Rating:
5.0

The Lady was very courteous and helpful.

george L. 
Rating:
3.0

The morning staff was great when I picked up the vehicle, but the afternoon seemed very understaffed which led to a worse customer interaction.

Steven W. 
Rating:
5.0

Customer did not leave a comment.

Monique G. 
Rating:
5.0

Customer did not leave a comment.

Rick L. 
Rating:
1.0

The man working was a nightmare. It was really busy and they were short staffed but either way, he was turning people down and denying them their rentals very very flippantly. Another staff person had to step in to de escalate a customer because they'd been told by the counter guy that they couldn't get their rental due to a credit card issue despite being referred there by another Uhaul location. It seemed like he enjoyed turning people away. He almost completely cancelled my reservation simply because I wasn't sure if I had lights attached. I did but I stumbled to think about it and he radioed to “cancel that order” it was a nightmare. Plus it took 2 hours.

Angela Z. 
Rating:
1.0

I drove less than 20 miles and my truck I rented broke down. Called the service center where I rented and ask if I can put them on hold I told him it was an emergency my phone was about to go dead I was on the interstate and it was pouring rain. They put me on hold anyway I called again and they put me on hold again it was 45 minutes until they told me that they had emailed me a contract which had a roadside service number in it. After contacting roadside service it was good however I would like a full refund on my rental. What took me Nine hours should've been a 2 1/2 hour trip

RObert R. 
Rating:
5.0

Customer did not leave a comment.

Jessie L. 
Rating:
4.0

Add cruise control to the trucks

joshua W. 
Rating:
4.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

alan B. 
Rating:
5.0

Customer did not leave a comment.

Chad C. 
Rating:
4.0

Customer did not leave a comment.

John L. 
Rating:
4.0

The man at the cashier had the patience of a saint. He was so nice to everyone and kept calm in a non-stop environment.

Charlene D. 
Rating:
5.0

Wonderfully easy

Dean S. 
Rating:
4.0

Customer did not leave a comment.

Daniel G. 
Rating:
4.0

Customer did not leave a comment.

Jose C. 
Rating:
5.0

Customer did not leave a comment.

Jaclyn C. 
Rating:
1.0

The online system was down. We waited in line for an hour and a half to pick up a trailer we reserved online. Then they lost the cable to hook up the lights and we had to wait even longer for them to find it. I understand they were understaffed and it's not the employees faults but I won't be using uhaul anytime soon

JONATHAN B. 
Rating:
5.0

U-Haul is Awesome. Had a last minute need to rent a truck as well as movers in two different locations. U-Haul had all that we needed to achieve this. The only "glitch" we encountered was that there was no way to lock the truck while it was parked overnight. We had to buy a chain and a lock at a nearby hardware store. It would have helped to have been able to purchase it when we picked up the truck.

Judith C. 
Rating:
5.0

Very helpful both in and out.

Ron S. 
Rating:
1.0

I had reservations at 10am. I had to wait in line for 2 hours to pick up the truck

LA-TOYA W. 
Rating:
5.0

Very friendly and professional staff.

David M. 
Rating:
5.0

Customer did not leave a comment.

Kayce J. 
Rating:
3.0

Watch this facility, they change your reservation without permission and remove insurance from your contract. Then of course no one in the company can fix it. Spent hours on the phone and we were promised a phone call which of course we never received. Go to the King St location they are great.

Heather S. 
Rating:
5.0

Customer did not leave a comment.

Sam B. 
Rating:
3.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Absolutely nothing. U-Haul rocks.

Michael F. 
Rating:
5.0

Porsha (sp?) provided EXCELLENT customer service. Pickup and drop off was flawless. Overall excellent experience and an excellent value!

Patrick B. 
Rating:
5.0

Employees were very helpfull!

TRACI F. 
Rating:
4.0

Customer did not leave a comment.

Deborah W. 
Rating:
2.0

Location was very understaffed. Was in line with 20+ people to pick up a trailer for well over an hour, even with checking in online. Had two registers open and went down to one with the person working the register went to go find out who had not picked up their rentals.

Tonya H. 
Rating:
5.0

I experience exceptional service keep doing what you're doing

theresa M. 
Rating:
4.0

Customer did not leave a comment.

Michael H. 
Rating:
4.0

Customer did not leave a comment.

Matthew S. 
Rating:
5.0

Salvador the owner was awesome! He stayed after hours and hooked me up. He was professional and very accommodating. I had a great experience, thank you!

Scott M. 
Rating:
1.0

The rep working at the time of pickup opened late and was extremely rude to customers. Truck had damage all over it and dirty inside. Cigarettes in the ash tray and windshield so dirty you could hardly see out. Truck hadn't been cleaned in forever.

Morgan D. 
Rating:
1.0

Very busy location and only two employees who were worked to death. Very difficult process on a very difficult day. Employees were very nice but not fair to them to have a line out the door at 8 a.m. and only two people. Up your wages and get some help! My husband I suffered on pick up and return based on lack of sufficient staff.

Mary S. 
Rating:
2.0

I reserved a van at King St in Charleston a month ago for a move that HAD to happen on 7/30/22. I reserved early so there would be no issues. The morning of 7/30, I received a text to pick it up at Wappoo Rd in Charleston. I was confused by the change in location so I called. There are no ways to reach the locations directly, so you have to call customer service. I called and waited on hold from 8am to NOON. It would say I had a 30-40 min hold time, and then after 40 min, it would hang up on my and I had to call back. One time, I tried the “call me back” option. Phone in hand, waiting, I never got a call. Then I got a text saying I didn't pick up. They never called, and I had no missed calls. I tried the chat feature, and it said 30 min wait. After 30 min, it disconnected me and said “we see you left the chat”. I tried to find any working number to the Wappoo Rd store and the person that answered said they are an answering service for a real estate company and they don't have uhauls. We were trying to know what to do, because we had a 3 hour drive to get to Charleston to move my daughter. During one of my 4 hour call attempts, while driving to Charleston, I selected the option to. “Press 2” if you have been in an accident. 20 min later someone answered and asked if I'm ok. I said I was not in an accident, but I'm trying everything possible to reach a human. She transferred me to someone in Wilmington NC, who had no clue. That person transferred me to someone in Columbia, SC who also had no clue. That person transferred me to a woman who was SOOOOO rude. She said “your reservation doesn't mean you get a moving van for sure. We have 20ft one in Ladson, SC. This is WAY far away and the truck that big wouldn't fit into where we needed to load things. I asked why we didn't have a van, she just kept saying “so do you want the 20 foot in Ladson or not?”. No empathy, no customer service. I explained we were driving 3 hours, based on a text telling us to come pick it up. Finally, I had my daughter drive to the Wappoo Rd location and hand the phone to a person. The person there said they had a van but someone else reserved it to pick up later today. I asked WHEN did they reserve it because my reservation was a month ago. Somehow, they found another van in North Charleston for us. We drove there and got it, but waited over an hour in line. The extra distance cost more “per mile” costs, and more gas money. Do you know what it's like to be on hold and hung up on over and over for FOUR HOURS, all while having no idea what you're going to do to move when you get there with no truck reserved. We were told a reservation doesn't reserve a truck. WHAT IS A RESERVATION then? We didn't even get to start the move until 4;00 that day, so we were still moving all night long and then had a 3 hour drive back home. I've never seen anything so awful in my life. NEVER AGAIN! No customer service, no attempt to help, no one cared.

Justin Y. 
Rating:
2.0

Gooogle review: "There is a hidden fee! Don't drop off after hours! They'll charge you an additional, undocumented fee."

JOSHUA K. 
Rating:
2.0

They need more people to work in the store

Diane L. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Customer did not leave a comment.

Helen P. 
Rating:
3.0

Customer did not leave a comment.

Gareth H. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
3.0

The staff working yesterday was amazing. Only 1 woman was checking people in and probably had over 20 people in line. She was very patient and thorough with every customer. You needed another 3 of her on college moving day. The staff did a terrific job getting rentals given the number of customers.

John R. 
Rating:
5.0

Customer did not leave a comment.

Derek S. 
Rating:
5.0

Wonderful staff that was incredibly patient with the wild amount of customers! The staff remained calm and delightful amount a very rough group of customers! Many mouthy people and the staff continues to remain with smiles and resilience!

Laura B. 
Rating:
5.0

Customer did not leave a comment.

Ann Marie L. 
Rating:
4.0

There was broken glass in the back of the cargo area and I cut myself 2 times loading it up. Also without letting me know they switched me to a cargo van from a sprinter type van. I needed the sprinter type van because of the extra 2 feet of height but made it work. The employees were good but they were down a person so it took longer to get the van but that's not the employees fault. Overall we've used you a few times and probably will again.

Chris L. 
Rating:
3.0

Clean out the trucks and inspect them. Our truck smelled like strong marijuana…my husband and I had to wipe the inside down with Odoban! The windshield wipes were terrible! But other than that, it served its purpose.

Samantha C. 
Rating:
4.0

NA

Lazance S. 
Rating:
5.0

Very easy, friendly and helpful service even though they seemed a little short staffed. I would definitely use again the next time I need to move.

Randy W. 
Rating:
5.0

Customer did not leave a comment.

Ed G. 
Rating:
4.0

You need more counter help. Separate lines for online reservations, walk-ins, and drop off.

puretheatre H. 
Rating:
5.0

Customer did not leave a comment.

James N. 
Rating:
5.0

Perhaps, one or two extra people at the customer service would speed up the rental process.

Chris G. 
Rating:
1.0

Had to wait over 20 minutes just to speak with someone even though I had a reservation.

Mark T. 
Rating:
5.0

Sal was excellent. Great customer service

ALBERT R. 
Rating:
5.0

Have used this location twice this week and both times an excellant experience. A very efficient and courteous staff. Highly recommend this location!

David M. 
Rating:
5.0

A very pleasant experience. Staff very courteous and helpful.

David M. 
Rating:
5.0

Customer did not leave a comment.

Marion S. 
Rating:
5.0

Did a night drop. Place was clean and well lit. Left truck by the door and put key in the night drop.

Bill B. 
Rating:
4.0

Make sure uhaul is running properly. The one I received had oil issues and kept beeping the entire time I had it. I pulled back up instantly after I drove off the lot and they knew there was an oil issue, checked the oil without putting more in it, and sent me on my way. I am just glad it didn't stop on me mid drive because I know lack of oil can cause engine and driving issues.

Tiara M. 
Rating:
5.0

There was one guy in the office , he was working his butt off to keep up, 6 people in line waiting for what ever , he did it all , good man !

Pete K.  |  First Impressions 
Rating:
5.0

Very friendly helpful and service oriented people. Very very fast return and did all the unhook and handling.

Roger P. 
Rating:
4.0

People who have a reservation should get taken first upon the opening of the facility each morning. Not someone who just shows up that morning to try and get something at the last minute

Bryan T. 
Rating:
2.0

You were understaffed. Had to wait a long time. Finally went to another U-Haul dealer 3 miles away and got service.

OTIS W. 
Rating:
5.0

Customer did not leave a comment.

Kevin G. 
Rating:
5.0

Customer did not leave a comment.

Toni S. 
Rating:
1.0

I was charged twice and tried calling several times and hold time was over an hour. I don't understand why I was charged twice! And I can't get a hold of anyone for answers.

Amanda L. 
Rating:
4.0

I suggest 2 employees in the morning. Poor guy did good with the long line he had. Checking out was fast. Employees on PM shift had a nice friendly attitude.

Avis G. 
Rating:
5.0

The guy who is pictured on the website was extremely helpful and knowledgeable. Brakes were terrible - really needs looking into.

Rex S. 
Rating:
3.0

Air conditioner knob was broken. Could not use AC in the summer in the south. Also, vehicle tire maintenance system warning light was on. Not a safe vehicle.

Michael M. 
Rating:
4.0

The parking lot seemed crowded and unmarked. The lone employee, who was doing a great job, kept having to leave to tell people to move their vehicles out of the way because the rental trucks were blocked in. The parking spaces that were available were not clearly marked and not many of them.

Laura B. 
Rating:
1.0

Customer did not leave a comment.

Andrea W. 
Rating:
3.0

Stood in line 45 mins to pick up rental after already having made reservation. Arrived at destination with rental; rental had furniture in back of truck from previous customer; had to return rental immediately for new rental. Had to wait for rental switch. Had to wait when I returned the second truck to make sure I was not getting charged for gasoline put in the first truck that already had a previous customer's furniture. Need more customer service people at this location to reduce customer wait times.

Drew M. 
Rating:
5.0

Customer did not leave a comment.

BILL R. 
Rating:
5.0

After arriving, I was able to get the truck and trailer checked in with a few minutes and got on my way.

Walter F. 
Rating:
3.0

Only one person working at this location. I've returned equip here several times and had great experience. Today the wait was ridiculous. This is a busy uhaul location and needs more staff to properly serve customers

Stephen T. 
Rating:
5.0

Customer did not leave a comment.

CHLORISSA G. 
Rating:
5.0

The guy that checked us in was very helpful and friendly!

Harold H. 
Rating:
5.0

Customer did not leave a comment.

Gena B. 
Rating:
3.0

Great truck, but it was kind of expensive, 78$ for the initial fee and then I put 50$ in the gas tank, and returned it for an additional 48$, might as well hire a moving company

Adrian G. 
Rating:
5.0

Customer did not leave a comment.

Theodore S. 
Rating:
5.0

Mike was amazing. I thought I had lost my phone and he found it in the cab, saved me a lot of time and money. Sarah spent a lot of time while I tried to get proof of home owner's insurance (waiting on the phone with the insurance agency), very helpful and patient. Thank you!

Ralph L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TERENCE M.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Jasmine H.  |  Online Move In 
Rating:
5.0

Staff is friendly and helpfull. The manager is very helpfull, She assists and advises to get the best solutions for your needs.The storage I reserved from the general website was not available at this location but she provided a good solution for our storage requirement. Top service!

Freddy V.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ROSALIND C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Guydetra S.  |  First Impressions 
Rating:
3.0

The woman that was working was incredibly helpful, and patient. My biggest complaint is the cost. Price is way too high for what you get.

Tracy B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brett H.  |  First Impressions 
Rating:
5.0

Wonderful staff!!!

SHADAINIA D.  |  First Impressions 
Rating:
3.0

There’s rat holes in my unit but I guess that’s normal ?

Lacey M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Nikkia M.  |  Overall Experience 
Rating:
5.0

The Assistant Manager. Justin, was so helpful and friendly.!

DAVID P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sharon G.  |  Overall Experience 
Rating:
3.0

Your late fee policy is inconsistent unforgiving and unclear my due date on the 27th I've been charged a late fee as soon as the morning before 6 am of the 28th. And received numerous phone calls about payment by the 30th. No text message no reminder emails I kept that storage for five years only after I leave then you thank me for my business? An annual thankyou email or something would have gone along way. You have a good product but your customer service needs serious improvement

tonya m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAKELIA M.  |  Overall Experience 
Rating:
4.0

A little hard with the way the way the room was set up.

Bonnie M.  |  First Impressions 
Rating:
5.0

Awesome

Oscar U.  |  Overall Experience 
Rating:
2.0

The staff was outstanding but the service that UHaul offers is terrible. I felt like I was double charged. UHaul charges for the use of dumpsters. This makes it difficult for customers to clean facilities after use. I had a horrible experience with UHaul. The staff was amazing despite they were constantly moving . Everyone was always very pleasant, helpful, and always willing to go the extra mile.They deserve their pay checks and more.

KIMBERLY W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Septilla D.  |  Online Move In 
Rating:
5.0

The employees were very accommodating.

Claudia B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HENRY F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elliott H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HENRY F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NORA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Franklin C.  |  Overall Experience 
Rating:
2.0

Love having to dodge the bins, trucks and other crap you place in front of my unit and on the way there. Thank God I know how to drive. Have you wondered why the buildings and pylons are being hit all the time? Do not block the way of your LOYAL customers from their units. Have sent photos over the years, but, of course, nothing happens...

kent k.  |  First Impressions 
Rating:
5.0

Kayla was the girl who waited on me and she was great. She use to be at other location and was great there as well. She is very professional and does a great job

Tammy M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sherry H.  |  Online Move In 
Rating:
1.0

I couldn’t access my unit when needed. You can’t park hardly. They have zero help.

Colby J.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Garrett L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rodney A.  |  Overall Experience 
Rating:
5.0

The storage unit had a bad leak and mess up my mom's deep freezer and I had to throw it away that's the only problem and that deep freezer was just six months old when the time I have put it in there because she had passed away and I didn't want to get rid of it it's damaged but it's okay

sharon g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

christian a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael B.  |  First Impressions 
Rating:
5.0

Very helpful and kind

HOLLY B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Connie H.  |  First Impressions 
Rating:
5.0

I like the place it's a lot of space for my furnitures.

Theresa C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tricia D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DaNeshia J.  |  Overall Experience 
Rating:
2.0

The folks working at this location are great. Unfortunately, though, there isn't nearly enough room in the parking lot, so accessing storage units is next to impossible at times.

Rodney S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

LACHELLE J.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Christy C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VANESSA S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Steven J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NORA S.  |  First Impressions 
Rating:
5.0

The team at Uhaul are 5 Stars!

Jon O.  |  First Impressions 
Rating:
1.0

I rented a 10x10x8 unit where the door and latch didn’t match up correctly. The round lock I was forced to buy would not work in the lower latch hole so I had use another lock. When I returned a week later I’m locked out. The staff guy refused to unlock the unit so I could unlock my stuff. We finally had to stop all your customers that were waiting so we could force the staff guy to unlock our unit. If you want more details on this, call me at 843-709-6557.

Walter F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANNE L.  |  Overall Experience 
Rating:
5.0

Kayla is a great general manager and runs a good operation. The housekeepers name is sam and she does a great job at keeping the units and surrounding areas clean and welcoming .

Michael J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Walter F.  |  First Impressions 
Rating:
4.0

Everything was great, only issue i had was with the moving Helpers I used in Florida. I will not recommend that company to anyone i know.

Teresa M.  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

Brian N.  |  Online Move In 
Rating:
3.0

Upon removing boxes from storage, all stored along the cement wall had mold. The boxes on the floor had water damage. We were on the second floor and unsure how they had water damage. Shelving units - the shelves themselves, also had water damage on the bottom and therefore are no longer useful. Given that the price of the units is so much higher than other storage facilities, and our products stored had damage, I would not recommend Uhaul for long term business storage..

ZELTWANGER L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tiffany d.  |  Overall Experience 
Rating:
4.0

Portia was very helpful and amazing

JENNIFER L.  |  Overall Experience 
Rating:
1.0

Company is an rip off

Kiki M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robin V.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JAMES L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacqueline B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Virginia J.  |  Overall Experience 
Rating:
5.0

Easy to use and staff was great to work with

John K.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

BREONNA M.  |  First Impressions 
Rating:
5.0

Owner and all staff members are as good as it gets

jeremy h.  |  Overall Experience 
Rating:
5.0

Kayla was extremely helpful and professional. Thank you Kayla

Barbara H.  |  Overall Experience 
Rating:
5.0

Everything was wonderful throughout my patronage. The courteous and understanding staff makes it easy to use them again and recommend them. Thanks Uhaul.

Iona R.  |  Overall Experience 
Rating:
5.0

General manager was awesome and a huge help

benjamin w.  |  Overall Experience 
Rating:
2.0

The manager was nice, she did what she could. But very unorganized, too much equipment on site. Storage space I was given was already used, I was given a smaller unit that I had to make it work.

Peter S.  |  First Impressions 
Rating:
5.0

KAYLA WAS GREAT!

Barbara H.  |  First Impressions 
Rating:
5.0

The staff at the 4788 Dorchester rd location was kind and friendly.. But there was one young lady That help don't remember her name so sorry.. But has beautiful red hair.. She is the best. Thank you

Dania W.  |  First Impressions 
Rating:
1.0

Will never refer this place to anyone

tanisha r.  |  First Impressions 
Rating:
1.0

Owner was very rude and has very, very, very poor customer service, he even went as far as yelling at me, blaming being out in the Sun he forgot what he said to me, storage was never used got a refund

tanisha r.  |  Overall Experience 
Rating:
5.0

Clean store. Management and employees very helpful, patient and kind. Excellent service. Great prices. Thanks U-haul!

Saundra B.  |  First Impressions 
Rating:
5.0

Despite issues beyond their control, they were very nice and accommodating. Sebastian was especially helpful and aquired a moving van and storage shed for me.

Antony V.  |  First Impressions 
Rating:
4.0

The staff were very helpful and friendly. We waited a long time to get processed tho.

Jessica O.  |  First Impressions 
Rating:
1.0

Nobody seemed to know what was going on, spent hours on phone with call centers, a week delay getting access to the box, then dropped off in the wrong spot!

Dave C.  |  Overall Experience 
Rating:
3.0

Apparently; the manager (never met) is money hungry and senseless. I don't EVER want to hear from him or anyone there, in any, way, shape or form. Told the manager if he kept harassing me, I'd sue.

TOMAS T.  |  Overall Experience 
Rating:
5.0

Awesome customer service! I was mistakenly double charged for renting the van due to computer glitches but it was fixed and they were kind. I appreciate the urgency and willingness to take care of me.

armani b.  |  First Impressions 
Rating:
5.0

Jared the manager went above and beyond duties to make sure our experience was great.

Angela M.  |  Overall Experience 
Rating:
2.0

Staff seemed annoyed that I showed up to empty my ubox even though I had called to set an appointment. They were all standing behind counter chatting, and at first completely ignored me.

Sean P.  |  Overall Experience 
Rating:
4.0

Nice people

BRIAN H.  |  Overall Experience 
Rating:
1.0

Did not see the unit before signing. It's humid and grungy. Opted to cancel, but canceling remotely took 5 phone calls and no responses from the office. Do not recommend - lacking customer service.

KATHARINE O.  |  Overall Experience 
Rating:
3.0

Owner/Manager didn't close out my account until 2 months later (Uhaul error). He started standing mail to my ex-husband house for my current husband 😣

Eleanor N.  |  Overall Experience 
Rating:
5.0

Was impressed how a crew of only 3 (2 at any time due to alternate shifts) manage to maintain operations/storage/Ubox handling-fetching for customers/attend the counter w no wait. Kudos, Team Jarred!

Elena P.  |  Overall Experience 
Rating:
5.0

Thank you!

Veronica H.  |  Overall Experience 
Rating:
5.0

Thank you very much for your customer service

ronald r.  |  Reservation 
Rating:
2.0

Although the facility provided a safe storage, entry locks were frequently broken with AC either being inop or dripping water all over the floor. An increase in rent did not seem reasonable.

AJ M.  |  Overall Experience 
Rating:
5.0

The team at this location made my move very easy. I also had to get a last minute storage unit and that transition went smoothly as well.

Patrice S.  |  Reservation 
Rating:
5.0

Left some things in one of yalls units over the summer months- the air conditioning was key! Felt peace of mind with my stuff being here.

Todd C.  |  Overall Experience 
Rating: