Customer Reviews for U-Haul Moving & Storage at Downtown

5,654 reviews

1301 Monticello Ave   Norfolk, VA 23510
(Right between Norfolk Scope and Doumars)

(757) 625-1656

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(757) 625-1656

1301 Monticello Ave
Norfolk, VA 23510
(Right between Norfolk Scope and Doumars)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

I have been trying to speak to the manager at this location to discuss the issues I had at this location and no one has returned my phones as of yet.

Shawnetta D. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Lavon K. 
Rating:
5.0

Customer did not leave a comment.

Wendy R. 
Rating:
5.0

Customer did not leave a comment.

Matt K. 
Rating:
5.0

Customer did not leave a comment.

laqasha A. 
Rating:
5.0

Customer did not leave a comment.

Ian B. 
Rating:
5.0

Customer did not leave a comment.

Lynda L. 
Rating:
5.0

Employees were fantastic. They were slammed busy when we arrived so it took a bit to get them outside to make sure we hooked up the car to the transport correctly. The girl who did check it out didn't have much experience with it. When we arrived to our destination one of the tire web straps had slipped off the tire completely but the ratchet was still locked. Thank God it didn't come off the transport and kill anyone. I think more thorough training is needed and better inspections done by Uhaul.

Judson B. 
Rating:
5.0

Customer did not leave a comment.

Deirdra S. 
Rating:
4.0

Customer did not leave a comment.

Tammie R. 
Rating:
5.0

Customer did not leave a comment.

Raechelle K. 
Rating:
5.0

Customer did not leave a comment.

donald D. 
Rating:
4.0

Customer did not leave a comment.

robert B. 
Rating:
2.0

A better attitude from staff.

juan J. 
Rating:
5.0

Customer did not leave a comment.

Christopher G. 
Rating:
5.0

Customer did not leave a comment.

artis F. 
Rating:
5.0

Customer did not leave a comment.

Aaron B. 
Rating:
5.0

Customer did not leave a comment.

Stephanie S. 
Rating:
4.0

The staff was friendly, picking up the truck was fast and easy. No problems at all.

Loria S. 
Rating:
5.0

Customer did not leave a comment.

dennis J. 
Rating:
3.0

If a person reserves items, you should have them readily available. You should know what is reserved for the day and plan accordingly for walk-ins and last minute customers that reserves and or purchased these items. It's unprofessional. As well as remember to annotate that the item wasn't available and removed from a person's close out transaction. So that you aren't being called and questioned about items that were reserved but not recieved.

Tinna B. 
Rating:
4.0

Location to get truck was suddenly changed to a very invonvenient store the day before. I did not appreciate having to drive an extra 15 miles each way. If the website says a truck has been reserved at a specific locatikn, then the truck should be there waiting for the customer!!

Edgar H. 
Rating:
5.0

Coming from different state, everyone was very friendly, helpful, the process ran so smoothly, nothing negative to say, very grateful to U-Haul employees From Norfolk!!!

Jahi C. 
Rating:
4.0

Customer did not leave a comment.

Cassie M. 
Rating:
5.0

Customer did not leave a comment.

Rene L. 
Rating:
5.0

Customer did not leave a comment.

Shania H. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS T. 
Rating:
5.0

Customer did not leave a comment.

MARYMCKESSON H. 
Rating:
4.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

GEORGE C. 
Rating:
3.0

Have the vehicle that was ordered 7 days in advance at the site

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Excellent customer service from the employee that checked me in/out. No issues with the truck or availability. Very good experience overall.

William R. 
Rating:
5.0

Customer did not leave a comment.

ANTHONYDALE P. 
Rating:
5.0

Verify all vehicles are in good condition ie found damage on fender. Steering was off

James S. 
Rating:
2.0

Customer did not leave a comment.

Ryan W. 
Rating:
5.0

Customer did not leave a comment.

sandra T. 
Rating:
5.0

Customer did not leave a comment.

Domenic M. 
Rating:
5.0

Customer did not leave a comment.

Brandon M. 
Rating:
5.0

Customer did not leave a comment.

BRIAN R. 
Rating:
5.0

Customer did not leave a comment.

Tishauna B. 
Rating:
1.0

This is actually my second time renting from this particular location. The vehicles are never clean, the gas is always low in the vehicles and the customer service is subpar. Today my vehicle had shattered glass throughout the cabin area and food/liquid stains caked in. The driver door you had to force it shut, the driver seat belt had so much stuff caked in it, thst is would barely move. The engine light came on and there was more damage to the vehicle than was listed before I made my adjustments prior to checking in completely. Talk to the personnel that work on property, they were like oh don't worry just bring it back like that and we want charge you for the cleaning, sorry about that. That's what I am being told. Then today when I went to turn my vehicle in, there was no one available at the return station like usual Uhaul Centers, the app was giving me issues and I sat therr for over 15 minutes trying. I then decided to go inside and see if I could get some help. Well the answer to that question was no. Because one young lady was talking to an alleged customer. The other one who actually acknowledged me rudely was talking to her boyfriend/significant other/or friend, while his motorcycle helmet was on the counter and he leaned over. An his bie was illegally parked right in front of the entrance to the actual store part. All the young lady say was , "uh no, is the gas where it was when you dropped it off and if it is you can give the key and we will get to your check in when we can". I said and yes and okay. The room had an awkward silence as the young man on the motorcycle just looked at me and smiled because felt like I wanted to say something and I did but i didn't. How unprofessional, disrespectful and just not a great representation of the Uhaul organization. The time before that, the young man and woman was just lazy did want to get up. I had to move to another counter just ti pay for stuff because it wasn't working and they had to type in my card. The young lady was busy taking about her personal like and eating hot chettos and hot sauce and licking herr finger, like germs snd COVID-19 isn't still happening. Plus at thr front counter, you just don't do that. I am in the Navy (17 years) an I have to deploy in Monday and I needed ro get my stuffed moved so I ate half of a humble pie and smiled to get through the situation I dealt with a Uhaul today in particular. If I do get an opportunity on this deployment, I have plans on writing the corporate office because this is truly unsatisfactory. When I return from deployment, I will mostly like hire a moving company or try something different but definitely not be using this Uhaul location ever again. Horrible customer service, Terrible conditions of vehicles and truly just s disrespectful place. Please feel free to contact me and I will be happy to have that conversation.

Cornelius J. 
Rating:
5.0

Great customer service

Ratisha B. 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
5.0

The staff here are professional and helpful all the way. Though I had to drop off the Auto Transport Trailer a day before, it was still okay with them and they assisted greatly; the following day, I did an online auto drop-off to the same location because it was past their official business hours, a couple of gentlemen who were exiting the building at the time also directed me to where to park the truck and show me the dropbox where I needed to drop the truck's key once I was done completing the online auto-return form.

Joseph A. 
Rating:
5.0

Nice vehicle, outstanding service at checkout and checking. Thank you!

Howard S. 
Rating:
5.0

Customer did not leave a comment.

Darcy S. 
Rating:
5.0

Customer did not leave a comment.

melissa G. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHHOWARD R. 
Rating:
5.0

No recommendations for improvement, but the young African American male who was my customer service agent was awesome!!

Russell G. 
Rating:
5.0

Customer did not leave a comment.

thomas H. 
Rating:
1.0

When returning the 10' Van back to this location, It was a worker about to enter the building when I was and she asked was I returning the van back I said yes, she took the keys and send we will send you receipt to your email, I stated to her I need the receipt and the amount of the payment now due to someone paying the balance. We both went inside while entering the building it was three other workers just standing around talking the young lady handed the receipt to one of the guys and everyone look like I did something wrong cause I wanted my receipt right than and there. So if the man come back from checking the mileage and gas he stated to me that I had to pay a $11 dollars to get the gas gaged by the line and I told him it is I also showed him the paper where the young lady that check me in mark where it has to be at. He said that's not right and I check the link it shows where the gaged is at I stated to him I was not told to check a link for that I was told to take a picture of my license that was it. He told I would need two more gallons to put it where it needs to be when it was where it needed to be, I told the guy I will take it to the gas station, when I put two more gallons it put the damn van at full which I thought that was wrong of them. I would for a manager to contact me on this poor customer service of all four workers.

Tamika C. 
Rating:
5.0

Customer did not leave a comment.

Atherly G. 
Rating:
5.0

Customer did not leave a comment.

EDDY S. 
Rating:
5.0

Customer did not leave a comment.

Joe P. 
Rating:
1.0

The employee who checked me back in when I returned the van, picked a verbal altercation with me, multiple times said he wished he wasn't working so that he could fight me, and when I attempted to leave, stood behind my car and took a picture of my license plate. He also continued to foment a physical altercation by saying when he was off work. Unprofessional, and unacceptable.

Rajiv B. 
Rating:
5.0

Everyone at this location was so nice, helpful, courteous & knowledgeable. The best experience I have had with U-Haul!!!

CORINNE S. 
Rating:
5.0

I did not intend to sign up for Safe Move which added $14 to a 12 hour rental. Should have read more closely,

Stephen S. 
Rating:
4.0

Customer did not leave a comment.

Daniel J. 
Rating:
5.0

Customer did not leave a comment.

Kenneth S. 
Rating:
5.0

Customer did not leave a comment.

George A. 
Rating:
5.0

Service was great from the Uhaul workers. However, more parking spaces and different design of your parking lot for the customers would be great also; this can prevent an accident in your parking lot

EVANS L B. 
Rating:
5.0

Great customer service very professional

vonnie C. 
Rating:
3.0

We only had a 10-15 minutes to check the truck over. The staff didn't walk us to the trucks location we had to find out ourselves and it wasn't where they said it would be. The truck ended up leaking on our belongings, and we didn't find it until we unloaded the truck

jennfier B. 
Rating:
5.0

Customer did not leave a comment.

George A. 
Rating:
5.0

Customer did not leave a comment.

Edvan S. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

avis L. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

The attendant was extremely helpful and was very empathetic about my pick-up experience even though I assured him that he needn't apologize. By contrast, this establishment was properly staffed and appeared to be well-ran.

Clyde D. 
Rating:
5.0

Customer did not leave a comment.

Suzanne P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa B. 
Rating:
5.0

Customer did not leave a comment.

rosalee E. 
Rating:
5.0

Stay the same the best experience I had with U-Haul

Wesley F. 
Rating:
5.0

People may need to use the elevator after 7 pm should run until storage closes.

Joyce V.  |  First Impressions 
Rating:
5.0

I distinctly recall that the Young Gentleman told me that the trailer was due to be turned in on Monday 28 Mar at 1230. I was charged an extra day's rental of $34.10 due to the turn-in time on the contract being Sunday, 27 Mar. Yes, it was my fault for not reading the contract but when I am told a check-in time I took it for granted the time I was told was correct.

Roger B. 
Rating:
5.0

Customer did not leave a comment.

Kenneth H. 
Rating:
5.0

Customer did not leave a comment.

Paul V. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
1.0

The staff was not friendly. I sent several emails to stop my contract and they did not respond. When I called I was on hold for 8 minutes. I was charged fir a full extra month that I did not need or want. I had tried to terminate my contract. I think the staff intentionally dud not respond to me so they could charge me one more month. And the garage door to access the storage units is broken, making it difficult to bring in furniture through the small door. I would absolutely not recommend this location. Terrible customer service.

Delphine C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John T. 
Rating:
4.0

Customer did not leave a comment.

STEPHENDONTE L. 
Rating:
5.0

Our rental experience and the customer service we received at the store was all perfect. The equipment was pretty new and very clean

JOHn T. 
Rating:
4.0

My location was switched 3 times. I'm wondering how i made a reservation 3 weeks in advance and was unable to pick up the truck that I chose.

Venitta B. 
Rating:
5.0

Customer did not leave a comment.

Charles C. 
Rating:
5.0

Wonderful service

Anna R. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
5.0

Excellent customer service and support was a pleasure to work with them

Lisa D. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE B. 
Rating:
5.0

Customer did not leave a comment.

Paul V. 
Rating:
4.0

Customer did not leave a comment.

Pamela B. 
Rating:
4.0

Seats were torn, lift gate was hard to open, online check in not user friendly ended up having to go inside. Desk staff very friendly though.

CHRISTOPHER B. 
Rating:
4.0

Great service they know there trucks and rental equipment. All questions I ask them they had no problem answering. Great job

DAVIDLEWIS R. 
Rating:
3.0

Customer did not leave a comment.

SHARISSE C. 
Rating:
5.0

Customer did not leave a comment.

Jacquelyn S. 
Rating:
5.0

Keep doing what you do good job

ANDREW F. 
Rating:
5.0

Customer did not leave a comment.

runiqa b.  |  First Impressions 
Rating:
5.0

Online was an nightmare. The first rep I spoke to could not help in anyway and should have been able to resolve my issues.

Christopher B. 
Rating:
5.0

The only regret was that a hand truck was not available even though we reserved one.

David W. 
Rating:
5.0

Customer did not leave a comment.

Robert A. 
Rating:
5.0

The check out procedure took way too long. Not the fault of the employees there were just not enough of them.

Brad D. 
Rating:
5.0

Great overall experience

WALTERJACKSON P. 
Rating:
5.0

Customer did not leave a comment.

Autumn B.  |  First Impressions 
Rating:
3.0

The setup of the building is awkward and the main office is on the complete opposite side of the storage entrance. The driveways to the storage unloading is small and the uhauls don’t fit up the ramp to the upper floors. There are no clear direction on which door leads to the second floor or vs the first floor. Was confusing to figure out.

BRIANNA G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANTHONY D.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ARETHAMILLS L.  |  Overall Experience 
Rating:
3.0

Thank you praise God

laverne w.  |  First Impressions 
Rating:
5.0

Great customer service and I appreciated that very much.

Wilma W.  |  Overall Experience 
Rating:
5.0

There were a few dead roaches on the floor of the facility which slightly concerned me but other than that it was a perfect experience. Would’ve stayed there longer if I could afford it.

MONICALYNETTE W.  |  Overall Experience 
Rating:
1.0

HORRIBLE experience. I will never rent from Uhaul again

Leah G.  |  Online Move In 
Rating:
5.0

An amazing experience and the staff was/is very helpful and friendly. I thought they went above and beyond to help me and I highly recommend this facility to anyone looking to store things and the packing supplies are always plentiful and well stocked. I would like to thank all of the staff that helped me with all of my questions and they even walked me around and showed me how to work things on this facility.

Deborah H.  |  First Impressions 
Rating:
5.0

The only issue I have with the establishment is that there is no storage for people with motorcycles or scooters accommodations need to be made for people with motorcycles and scooters because when people are moving from one place to another sometimes they need to store these kind of vehicles until they get settled other than that the only other issue I have is if you go into the storage unit at night sometimes the lights will shut off in the building forcing you to wander around in the dark until you move in the right place and they come back on I believe they are motion sensored lights but that can be dangerous at night if you're in there moving stuff and they happen to go out I've had this happen on two or three occasions where I be moving stuff in or out and the lights go out forcing me to wander around until I hit the sensors that activate the lights to come back on other than that I find no fault in the establishment at all

james l.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tyler M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Skye R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Wendy S.  |  First Impressions 
Rating:
5.0

Nice

patricia p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheri A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Courtney S.  |  Overall Experience 
Rating:
5.0

Uncomplicated and convenient

Suzanne P.  |  First Impressions 
Rating:
3.0

None for now.

TERRY M M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Thorton F.  |  Overall Experience 
Rating:
1.0

The young lady was very nasty there were dead mice in the corners of the 1st level would not recommend

JHADAH W.  |  Overall Experience 
Rating:
2.0

The office staff was amazing. The storage facility itself is the worst facility I have ever seen.

Jessica L.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Jasmine J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MAMIEELIZABETH L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bryan D.  |  First Impressions 
Rating:
5.0

Everything was great

GLADYS O.  |  Overall Experience 
Rating:
1.0

I will be moving out ASAP

Jessica L.  |  First Impressions 
Rating:
4.0

Good experience

john p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Angela J.  |  Overall Experience 
Rating:
5.0

I can’t remember the Young lady's name who assisted me, but she was soooo professional & patient not only w/me but other Customers as well. I’d definitely refer my family & friends

ANGELAYVONNE R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Annette R.  |  Overall Experience 
Rating:
5.0

Thank you all for helping me out i lost my keys and i told them what was up she said it was cool thanks

Christopher J.  |  Overall Experience 
Rating:
4.0

The only reason I am not giving 5 stars is because I had to wait at least an hour for someone to remove a lock on the unit at the time of my move-in. They were unable to unlock it due to rust and it took an hour for the issue to be resolved. Outside of this issue, everything else went very well and I am pleased with my unit and the cleanliness of the place.

Tiara H.  |  First Impressions 
Rating:
5.0

I was having issues with my car, since it died on trip up here. She climbed through my trunk to sit in my driver's seat to steer and hit the brakes when needed. Plus all of the staff was polite.

Joshua S.  |  First Impressions 
Rating:
1.0

I completed my check in and was walked to my storage. I placed all of my belongs on the elevator and proceeded to my unit on the 3rd floor. When I got off elevator and arrived Within an hour another customer at moved into my storage and placed their lock on my paid storage. I could not get through to the front office via phone so I had to leave my items on the elevator and walk to the office. Once I arrived I was told I had to wait until the lady who helped me get off of lunch. I explained my things are on the elevator we have already been here for hours can you just give me another unit. I was told I had to wait. The lady comes back and tries to figure out what is going on. This takes over an hour. The store manager was called and advised they cannot do anything for me. I had to take a smaller unit or pay a lot more the bigger. I explained I do not have the money. I am a single parent and already stretched with funding. I contacted corporate Uhaul and spoke with the supervisor and was on the phone for 45 min. The supervisor spoke with the cashier after we waited 20 min for her to get on the phone because she would not get on the phone. The employee lied to corporate and told the lady the customer will be there any min to get in storage and remove their belongings from my storage so I can move in. The corporate supervisor said there is nothing they can do but she will notate the account to contact the regional manger. I had to wait another 1 hour for the people to get there then a longer time to remove their items so my things can be moved in. We spent a total of over 5 hours. I was met with an attitude and disrespect. This is outrageous. I have never been treated this way by a company. The manger had no regard for customer service or cared and the employee continued to cut me off and not allow me to talk. I would like someone from corporate to contact me back. Other customers had to wait hours to use the one elevator because our belongings were stuck on the elevator with no where to go. The is unacceptable. Please investigate and take proper actions to remove the manger and employee at the establishment.

Sherrie W.  |  First Impressions 
Rating:
5.0

Excellent service and very helpful!

Mathew N.  |  First Impressions 
Rating:
3.0

One of the staff was not helpful at all.

Ebenezer D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Oscar F.  |  First Impressions 
Rating:
5.0

Autumn helped me when I was in a very tight situation. I appreciate her willingness to work with me; especially since I was at wits’ end. Thank you!

KARENJAMIL R.  |  Overall Experience 
Rating:
3.0

My contract got put on hold and I couldn’t get my credits sent back to me. I’m still waiting on the refund as of right now. Other than that it was a good experience

Shemar J.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Grey A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CARL L.  |  First Impressions 
Rating:
5.0

, The best storage facility I ever rented from, I’d like to give a special thanks to Autumn We’re going above and beyond The World needs more people like her !

James M.  |  Overall Experience 
Rating:
5.0

Autumn was friendly and very helpful. I appreciated the easy in and out of the facility. Occasionally there would be multiple customers trying to use the freight elevator but usually the wait wasn't too bad.

Kevin P.  |  Overall Experience 
Rating:
5.0

Very difficult to access second floor storage lockers. Narrow hallway and stairs.

Connor G.  |  Overall Experience 
Rating:
5.0

Autumn is a great manager! She really Rocks!!!

KARENJAMIL R.  |  First Impressions 
Rating:
2.0

The staff was extremely friendly, no complaints there. The unit I was assigned was a relatively small unit and there was a large 2 foot in diameter pool in the back corner which took up a lot of space and made it awkard to place belongings around. Also there were roaches present in the unit and my belongings at moveout. The facility had access cards so access hours could be longer than office hours.

Ashley M.  |  Overall Experience 
Rating:
4.0

Could really invest in some automated windows or louvers. Ventilation is bad. There are never carts available. Ever.

Shari s.  |  First Impressions 
Rating:
2.0

I moved into this unit following a move. The move experience with Uhaul was terrible and the move-in here was complicated by the unit not being ready in accordance with the instructions provided by Uhaul and a significantly understaffed office that resulted in having to wait almost an hour to get into the unit after arriving.

PAT M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MARCIAGAIL F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

thomas M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan P.  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

james f.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jordyn w.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Immanuel A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RANDYCHRISTIAN W.  |  First Impressions 
Rating:
5.0

I did wanted to know do I get a refund back for my store

cynthia e.  |  Overall Experience 
Rating:
1.0

Horrible experience. Had a unit on the 3rd floor for 3 years. The elevator was broken at least 75% of that time. Was given 1 month free. Unable to get my stuff without hauling it down 2 flights of stairs and down the ramp. Staff didn’t seem to care and had no resolution. Charging people for something they can’t use. Borderline criminal. Will tell everyone I know not to ever use this locations.

billy h.  |  Overall Experience 
Rating:
5.0

Over the years that I was at UHaul, I have seen several managements come and go..But each one and the employees were exceptional Friendly and Kind. Thanking each one for their Patience, Conversations, Smiles, Warm Hearts and Customet Service. Prayers and Blessings to All.

LISA M.  |  Overall Experience 
Rating:
5.0

The staff is extremely outstanding!!! I have recommended 4 people so far and will definitely continue telling people about them.

Adarice L.  |  Overall Experience 
Rating:
5.0

Pretty smooth process

Ahmad R.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

PETER M D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

peter d.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

VERNA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Verna H.  |  First Impressions 
Rating:
3.0

While the store and staff were great and very helpful we weren’t informed that the elevator was out until the employee suggested we switch to a storage room on the first floor, which due to availability was smaller than the one we were looking at.

GEORGE B.  |  First Impressions 
Rating:
1.0

The only stairwell was beyond too steep and made moving in more difficult than it needed to be.

Camryn P.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

christian p.  |  First Impressions 
Rating:
1.0

I booked the third floor and I couldn’t even use it because the elevator was broken and there was nothing about it on the website and I needed to go back another day to get a refund

Whitney B.  |  Online Move In 
Rating:
4.0

The staff are great and the location is convenient. I honestly had no issues with the staff or the facility in general. Unfortunately, there’s always a ton of homeless people milling around outside and trying to follow you in and the big garage doors don’t close right behind you. I had a guy try to take stuff while I was making trips between my unit and my vehicle, and the ramps to the second level aren’t fit for anything larger than a sedan, so I had to park on the street. This place is in need of an update and needs a security guard to watch the back ramp doors. Additionally, 24/7 access and 24/7 security should be a thing at every U-Haul. Like I said though, the staff are great and doing their best. I had zero issues with staff and Autumn was always a pleasure to talk to. I think any storage place in Norfolk is bound to have the same security issues.

Matthew A.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Francis R.  |  First Impressions 
Rating:
5.0

Woman who checked me in was friendly and competent. Thanks!

Connor G.  |  First Impressions 
Rating:
4.0

My only issue was the elevator is broken and I needed a unit, which was on the 2nd floor pushing really heavy stuff up a steep ramp on a cart was really difficult as it was just myself and my two teenage sons. Otherwise the staff was very friendly and helpful. Also it would be nice to access the unit late at night due to my work hours.

JENNABETH B.  |  First Impressions 
Rating:
5.0

Employees are awesome

Nilaykumar P.  |  First Impressions 
Rating:
5.0

Awesome staff!!!!!! Super friendly! Extremely helpful. I had to switch my unit and it was a breeze. Super helpful very friendly! Great storage options!

JOSEPH G.  |  First Impressions 
Rating:
5.0

Chris did a wonderful and outstanding job.

sumiko b.  |  First Impressions 
Rating:
1.0

Unfortunately, per staff, my unit got infested with rodents after it was found that three other units were being lived in.

Kyndra K.  |  Overall Experience 
Rating:
5.0

Mrs B. Ford represents Uhaul very well with her customer service. I was very impressed...

Julius D.  |  Online Move In 
Rating:
5.0

Chris has always taken care of our needs exceptionaly well.

Admirals ECHL H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Onaysha L.  |  First Impressions 
Rating:
5.0

The ceiling paint is peeling off and falling on the storage room contents

GEORGE W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

evongeline h.  |  Overall Experience 
Rating:
1.0

The storage units are made out of plywood and chicken wire. Not secure or safe. It is not ventilated and very hot. Access to the storage is almost impossible. Cant fit uhaul into the storage area and even a normal car is a very tight fit. The 'gate' is broken and not fully.closed and looks.like it's been pried open on the bottom. Zero stars. The uhaul storage in VA Beach is leaps and bounds better than this norfolk location.

Dylan O.  |  Overall Experience 
Rating:
1.0

I had to wait in an incredibly long line because there was only one person working. I Tried to use the online tools to both return my truck and check in to my storage unit in order to skip the lines but the online services did not work, never gave me an option to check in even though i received an email telling me to do so. Would not rent storage from this location again.

Caroline R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Max P.  |  Overall Experience 
Rating:
3.0

It was not communicated that the elevator was Not working in the rental process. Although inconvenient, it would not have been a problem if the 3rd floor unit had better stairwell access. Due to the narrow stairwell entrance, we were unable to move any large pieces of furniture into the unit. Due to this, my couch is now sitting in my fiancé’s apartment. There is also no indication that the elevator will be fixed anytime soon which makes removing my belongings a a nightmare. I would not have rented the unit if I had known about the access issues. The staff were very friendly and helpful.

Robert W.  |  Online Move In 
Rating:
5.0

Staff was really friendly and very helpful ! Thanks please give this lovely staff a raise ! Very helpful and willing to guide me through the whole process.

SEAN Y.  |  First Impressions 
Rating:
1.0

Apparently the facility had a broken elevator for quite some time. When I tried to move out I had to carry my furniture down a ramp. Much of it got broken as I attempted to do so. Some kind of notification should have been given especially since they still accepted full payment of the storage rent! Also there were rat droppings on most of my belongings! I had to throw a lot of it away. Climate control is overstated as here is no control on the 2nd floor! This was a waste of money for a whole year!

Ann T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christina H.  |  Overall Experience 
Rating:
2.0

Roaches. Stinky. Scary. Two roaches hitched a ride and ended up in my brand new garage. I had to throw out all cardboard immediately and scrub garage to prevent an infestation. I’ve never experienced a storage unit so dirty. Staff is nice but storage facility needs a revamp ASAP.

Jennifer R.  |  Overall Experience 
Rating:
5.0

Great customer service, no waiting for help, convenient and clean.

ramona c.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

dottie e.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

lonnie h.  |  Overall Experience 
Rating:
1.0

This storage is infested with rodents. I will never rent here again. I'm paying for a unit with insurance and still no help. I'm probably gonna have to get channel 10 on your side. Please do not rent a storage unit here on Monticello Ave. unless you don't want your stuff anymore.

sharon w.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Oscar F.  |  First Impressions 
Rating:
5.0

Very professional and friendly staff

ramona c.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christina H.  |  First Impressions 
Rating:
5.0

I rented a unit here for six months and have no complaints. A well-managed facility.

Carter W.  |  Overall Experience 
Rating:
1.0

The facility is not well lit. Elevators and exterior doors did not work correctly. Not clean, I had mice in my unit and mouse feces on my belongings.

Carleigh G.  |  Overall Experience 
Rating:
5.0

Staff very friendly and knowledgeable

herbert h.  |  Overall Experience 
Rating:
5.0

Great staff and secure location. Easy access and great communication. I will use uhaul for future storage needs.

Steven R.  |  Overall Experience 
Rating:
5.0

all good

W.F. H.  |  Overall Experience 
Rating:
5.0

it was outstanding

Samuel G.  |  First Impressions 
Rating:
2.0

You had a flood in 2016. You sent my notification to the wrong address and transposed the telephone number so I was not contacted.

WILLAR B.  |  Overall Experience 
Rating:
1.0

Unprofessional, lazy and rude personnel

isay o.  |  First Impressions 
Rating:
1.0

I phone office before move out said 15 mini wait I drove up there three people doing nothing but be on there phones and talking and eating really!! I wasted my gas something so small I could of phon

Linda G.  |  Overall Experience 
Rating:
5.0

Great service at both checkout and return. A+

Admirals ECHL H.  |  First Impressions 
Rating:
5.0

Staff has been extremely cooperative!

Dorthy H.  |  First Impressions 
Rating:
1.0

Hallways to storage units were too narrow. Yesterday I arrived at office after being on hold for 5 minutes there were 3 employees there no other customers but all were eating claimed no one had called

JEANNE B.  |  Overall Experience 
Rating:
5.0

Thanks for the assistance

Jeffrey M.  |  First Impressions 
Rating:
4.0

.

DONALD B.  |  Overall Experience 
Rating:
1.0

Those were not storage units those were closets. I kept stating I had large furniture and they tried to stick me in 2 small units 10x10x6. I have a king size mattress that is taller than 6 foot.

Angela M.  |  First Impressions 
Rating:
5.0

Great service

camille i.  |  Overall Experience 
Rating:
5.0

Overall it was an excellent experience , friendly

jo-ann c.  |  Overall Experience 
Rating:
5.0

I received fast courteous service. Everyone was friendly and thorough.

PATRICK N.  |  First Impressions 
Rating:
5.0

Thanks so much for your excellent service. I couldn't have been more satisfied, I appreciate u guys so much.

JEAN B.  |  First Impressions 
Rating:
1.0

The unit itself was fine but my account autobilled the day before I moved out and the store refused to prorate it a day. So I lost $115 for one extra day of storage.

Kendall E.  |  Overall Experience 
Rating:
5.0

The ladies there was very friendly..great customer service skills

tanisha l.  |  First Impressions 
Rating:
5.0

Employees was very helpful. Thank you.

Randy D.  |  First Impressions 
Rating:
5.0

Excellent service, no issue.

landry n.  |  First Impressions 
Rating:
5.0

The staff working were outstanding. Especially the storage lady who showed me around

Desmond C.  |  First Impressions 
Rating:
5.0

Velma and Celina went above their duties to make sure I was satisfied with not Th the truck and storage unit.

Mary A.  |  First Impressions 
Rating:
5.0

Very helpful

Adrienne J.  |  Overall Experience 
Rating:
5.0

The manager was very helpful at checkin. Backing my truck up to the elevator and only making one trip made unloading incredibly easy and fast.

Kevin P.  |  First Impressions 
Rating:
2.0

I got 'late payment' notices every tie even though i signed up for auto pay. I also got charged for the last month even though we gave our proper notice and vacated before the month was out. REFUND.

Amber D.  |  Overall Experience 
Rating:
5.0

Checking in was quick and hassle free. The facility was clean and spacious. Perfect location.

Ann T.  |  First Impressions 
Rating:
5.0

Thank you for your courtesy and professionalism.

Judith B.  |  First Impressions 
Rating:
5.0

It's always about service and accessibility. Thanks you for taking care of my needs.

THOMAS A.  |  Overall Experience 
Rating:
1.0

Thanks for letting someone cut my lock and steal most of my stuff and not keeping up with the case for it. Worst experience ever. Will never use U-Haul again

courtney B.  |  Overall Experience 
Rating:
1.0

All of my belongings were flooded. I have to restart all of the essentials I need for everyday living. We were not even aware that our unit Was flooded or that there were any issues regarding this.

ramsey i.  |  Overall Experience 
Rating:
4.0

Only issue was that a rat got into our storage unit somehow and ate a hole in our mattress.

elizabeth j.  |  Overall Experience 
Rating:
5.0

Bit of a mouse problem but other than excellent.

CHRISTOPHER L T.  |  Overall Experience 
Rating:
2.0

Mouse all in my things I will not be back

crystal m.  |  Overall Experience 
Rating:
5.0

Chris was always very helpful and efficient.

aimee b.  |  Overall Experience 
Rating:
5.0

People are very friendly and the storage space very clean and secure.

Karla R.  |  Overall Experience 
Rating:
5.0

All my needs were met! I was very pleased with the way staff found the right storage size to fit all my belongings.

MARCUS W.  |  Overall Experience 
Rating:
1.0

Facilities were very unkept. Rat feces was everywhere in unit and there was even a dead rat toward the end of my stay! Roof caved in and caused water damage to my things. Do NOT recommend whatsoever.

Alexis D.  |  Overall Experience 
Rating:
2.0

Poor reception and difficult to get storage unit set up properly

bridget g.  |  Reservation 
Rating:
5.0

Thank you for having wonderful employees such as Chris running your fail operations.

yolanda s.  |  Reservation 
Rating:
3.0

Mice got in and ate my things

Kirsten T.  |  Overall Experience 
Rating:
5.0

👍

simone l.  |  Overall Experience 
Rating:
3.0

The manager works hard at a very old facility that is breaking down, making it hard to get around up and down inside from floor to floor. Elevator often out of order.

Julie B.  |  Overall Experience 
Rating:
5.0

MY EXPERIENCE AT UHAUL WAS OUTSTANDING.CHRISTOHER WAS A VERY KNOWLEDGABLE GUY. HIS CUSTOMER SERVICE WAS EXCELLENT. WHEN I FINISH TALKING WITH HIM I WOULD ALWAYS LEAVE WITH A GOOD FEELING .

Gary H.  |  Overall Experience 
Rating:
4.0

I know they’re doing renovations but over in the older part the ceiling paint is flaking off and did fall on some of my things. I don’t really think it would damage anything it’s just more of a bother

Michelle L.  |  Overall Experience 
No reviews have been submitted for this location.

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