U-Haul Moving & Storage at Downtown

U-Haul Moving & Storage at Downtown

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Address

1301 Monticello Ave
Norfolk, VA 23510

(757) 625-1656

(North Of Princess Anne Rd)
Driving directions

Details

Standard Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Storage access

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Features  

  • Free towing inspection
  • Propane pay at pump
  • 24 hour dropoff

View Rentals

Moving Truck Rental in Norfolk, VA at U-Haul Moving & Storage at Downtown

Moving to or from Norfolk, VA, 23510? Get FREE truck rental rate quotes at U-Haul Moving & Storage at Downtown. U-Haul rental trucks are specifically engineered from the ground up to assist moving families, not freight. Our moving trucks have more safety features than other moving trucks in the industry including gentle ride suspension and high visibility mirrors to assist the driver. Whether you are moving a smaller apartment or a large four-bedroom house, U-Haul truck rentals in Norfolk, VA will provide you with the moving truck rental you need to get from point A to point B. Find the perfect size moving truck to assist with your move, U-Haul is home of the $19.95 rental truck!

Get FREE moving truck, pickup truck and cargo van rental quotes at U-Haul Moving & Storage at Downtown

Zip/postal code or city, state/province
Zip/postal code or city, state/province

Available Trucks

Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Norfolk, VA.

Cargo vans and pickup truck rentals in Norfolk, VA

U-Haul cargo van rentals and pickup trucks in Norfolk, VA are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Norfolk, VA, 23510. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental. U-Haul is the home of the $19.95 cargo van rental in Norfolk, VA, reserve a van for your moving needs from U-Haul Moving & Storage at Downtown!

$19.95 Pickup truck and cargo van rentals

Features

  • Automatic transmission
  • Air conditioning
  • Gentle-Ride suspension
  • Fuel-efficient V-8
  • SRS/air bags

Customer reviews

Sydney P. on 5/29/2016
Rating: 3 out of 5 stars

Have 2 people available in the customer service area to avoid a significant backup. A long line formed because an ill prepared customer who kept leaving for information forced the rest of us to wait. The one associate couldn't help me until his transaction was done. Things got moving when a second associate showed up from the back room area.

Mitchell P. on 5/29/2016
Rating: 4 out of 5 stars

Truck smelt like someone had been smoking a lot inside. Wasn't bad with the windows down, but was not pleasant if the AC was running.

james v. on 5/28/2016
Rating: 3 out of 5 stars

I pulled up to drop off.. Waited like the sign told me to do... Honked after ten minutes.. Then called inside... Got put on hold.. Waited another 10 mintes.. Hung up and called again.. Got the same person on the phone and had to interupt them as they were trying to put me on hold to tell them i needed to be unhooked

Chad W. on 5/27/2016
Rating: 5 out of 5 stars

Great service. Fast.

peter h. on 5/27/2016
Rating: 5 out of 5 stars

Willie was great!

Arthur L. on 5/25/2016
Rating: 5 out of 5 stars

Nothing. Great people working there.

heidi d. on 5/24/2016
Rating: 4 out of 5 stars

The check in and check out process was very slow. I did the online pre-registration to make it faster, and it still took a bit of time. I was supposed to get equipment with the truck but it did not come in the truck and I was not told about picking it up separately. The drop off process was even slower as they only has one person working. I wouldn't have minded so much if I didn't have people waiting on me. Otherwise, everything was fine.

Julie C. on 5/23/2016
Rating: 5 out of 5 stars

I recently rented a 26 foot truck from U Haul's Moving and Storage at Downtown location in Norfolk Virginia, operated by General Manager Willie Blankenship Jr. The location is clean, and easy to find. Mr. Blankenship and his staff are prompt, courteous and efficient. I was in an out in no-time and appreciated their helpful tips. I will definitely call upon these folks again!

ANNE K. on 5/21/2016
Rating: 3 out of 5 stars

Effortless rental.

Anthony M. on 5/20/2016
Rating: 5 out of 5 stars

The truck didn't work for me due to the wheel wells in the back. I needed to load pallets on the truck (12), and the wheel well spacing would use up the space of 4 pallets. Went to Penske and paid for a second truck to make the delivery. I was very impressed with the driveability of the 26ft GMC

Jason E. on 5/19/2016
Rating: 3 out of 5 stars

Customer service wasn't great. I was there with one other customer yet the two agents working made it seem like it was a hassle to help us. The agent handed me a clipboard (with no pen) and told me to go out to the truck and mark all places where there was damage. She did this without telling me where to find the truck or which truck it was. I've rented u-hauls many times in the past and at pick-up the agent always walked me to my truck and assisted with the paperwork on the clipboard regarding pre-existing damage and where to sign, etc. Not the best customer service at this location.

KHADIJA L. on 5/19/2016
Rating: 1 out of 5 stars

I am filing a claim.

LONNIE S. on 5/17/2016
Rating: 1 out of 5 stars

I was charged a different rate that the pricing online. The truck has +/- 1/4 tank at time of pick-up. The location was poorly staffed as there was not enough personal to check trucks in upon return. I was instructed to wait outside with the truck until someone could help. I waited 15 minutes and never saw a staff member outside. I ended up handing the keys in at the counter and then was over charged.

KENNETH O. on 5/16/2016
Rating: 5 out of 5 stars

Quick and easy return of equipment. Polite staff were knowledgeable of their tasks.

Thomas W. on 5/16/2016
Rating: 5 out of 5 stars

Could improve by walking me to the vehicle and doing a walk through.

eric s. on 5/10/2016
Rating: 5 out of 5 stars

Easy to spot, easy to drop off equipment. Spent less than 5 minutes during the exchange. Thanks!

andrew g. on 5/10/2016
Rating: 5 out of 5 stars

Don't ask how to improve for the next customer.... You can't improve perfect/quick and friendly service at the level they provided to me

Michael N. on 5/8/2016
Rating: 5 out of 5 stars

They forgot to give us the dolly and mattress pads we ordered but at least they made a note in our order profile so we wouldn't get charged for losing them.

MICHEAL R. on 5/8/2016
Rating: 5 out of 5 stars

Doing great

marques m. on 5/7/2016
Rating: 2 out of 5 stars

You all could do a lot better! Check locks before you send the customer off is one. Got ready to put all my stuff in the uhaul an the lock was jammed had to wait an hour an a half for road side assistance didn't finish moving until 330am. Then I get my bill an I was charged for 2 dollies instead of 1 an instead of a reply form U-Haul I get this review. C' Mon man!!

Vernon J. on 5/5/2016
Rating: 5 out of 5 stars

Service was great both checking out and in , thank you !

CHAUNECI D. on 5/4/2016
Rating: 3 out of 5 stars

Getting my refund for the furniture dolly wasn't difficult at all, thank you for that. I was charged $7.00 for a furniture dolly that I did ask for but wasn't put on the truck , I reported immediately and the woman I talked to said that it would be taken off of the order. Upon retrieval of receipt , furniture dolly was charged to my card and extra charge of $1 for missing dolly, so that made an $8 charge. I went to get my refund and hey only gave back $7. I'm not complaining cause it's just an dollar BUT just saying further notice of what'll be complained about.

Nathan M. on 5/2/2016
Rating: 5 out of 5 stars

Well done. Hard and took all steps to ensure no damage

Meloni A. on 5/2/2016
Rating: 5 out of 5 stars

Great customer service and we were very pleased the Uhaul truck. Thanks to the staff that helped us.

KELLY M. on 4/28/2016
Rating: 3 out of 5 stars

I notice that instead of finishing with the customer, ie me, the woman who waited on me is distracted and by seeing the other workers and discussing things with them that doesn't concern my check-out. This gets frustrating when you're on a time budget. Try focusing on the transaction and completing it, then move on. My best advice for customer satisfaction. Fortunately, this was the shortest wait I've experienced I believe because it was a weekday with fewer customers in the store.