Autumn and Kayla were fantastic. Thank You for all your help and the rest of your your support staff in lot.Richard A.
Customer Reviews for U-Haul Moving & Storage at Downtown
Norfolk, VA 23510
(Right between Norfolk Scope and Doumars)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very easy to drop off the trailer. The spaces were pull thru so I didn't have to back it into a tight space.Thomas B.
Customer did not leave a comment.GERALDFRANKLIN J.
Customer did not leave a comment.JESSICALANEE E.
Customer did not leave a comment.DIANA C.
My contract got put on hold and I couldn’t get my credits sent back to me. I’m still waiting on the refund as of right now. Other than that it was a good experienceShemar J. | First Impressions
Customer did not leave a comment.Grey A. | First Impressions
Customer did not leave a comment.CHRISTOPHERRANDO S.
Customer did not leave a comment.TAKESHANICOLE M.
Customer did not leave a comment.CARL L. | First Impressions
Thank you for everything I appreciate it I enjoy using your vehicle and y'all get a wonderful and and I appreciate your house with so much thank you be blessedYVONNEDENISE A.
Miss Autumn, the Asst. Manager at the Norfolk, Va. location was professional, knowledgeable, kind, courteous, and helpful throughout the renting process. I have rented with U-haul over the years, and I am a satisfied customer-thanks to Customer Service Representative like Miss Autumn. I give this location 5 star ratings! Thanks.DAVIDHOSEA K.
, The best storage facility I ever rented from, I’d like to give a special thanks to Autumn We’re going above and beyond The World needs more people like her !James M. | Overall Experience
Autumn was friendly and very helpful. I appreciated the easy in and out of the facility. Occasionally there would be multiple customers trying to use the freight elevator but usually the wait wasn't too bad.Kevin P. | Overall Experience
Have returned 2 vehicles there in the past month; first my son for his move and then when I followed him. Had to wait what seemed like a long time to turn in the vehicle unless we misunderstood the process.Michael K.
The service that i received was above excellent, very professional and helpful. I haven't experienced that kind of service in awhile, thank you!CRAIGWAYNE W.
Autumn was so helpful! Can't thank her enough for the time she took going over the trailer with me. You're lucky to have her!Megan M.
Very difficult to access second floor storage lockers. Narrow hallway and stairs.Connor G. | Overall Experience
Friendly and very knowledgeable staffDANIELJOSEPH S.
Customer did not leave a comment.ERICZ B.
No improvements needed. Everything was smooth and easy! Great customer service!Clarenisha G.
Autumn is a great manager! She really Rocks!!!KARENJAMIL R. | First Impressions
Staff at this location were very nice. They were able to get me into a truck when another location was unable to honor my reservation.ADELBERTGUINGON J.
Customer did not leave a comment.Asa A.
Fire Eric! He was very unhelpful and acted like there was nothing he could do after their system messed up and didn't book my order correctly. He even said it was a problem their system has, and if your employees know about an ongoing problem, you should probably get that fixed. After he turned me away and acted like there was nothing he could do, I talked to girl working there who instantly started figuring it out for me and searching for options, even though she was new. She asked Eric how to fix something in the system and he wasn't even willing to help her when she asked. So I greatly applaud the new girl, I'm sorry, I didn't catch her name. Step up and give her some real training and a raise, and she will do right by yall. #FireEricBRIANWALSTON B.
Can't get better than perfection. This has ALWAYS been my favorite location. Outstanding customer service and always the best prices.JONATHANWHITAKER P.
Fantastic experience!!! Key drop was hard to find, but other than that great experience.CAREN M.
Customer did not leave a comment.BRITTANY D.
Customer did not leave a comment.Ricardo G.
Things were as I would have expected them to be. There were multiple employees to help me. They were friendly and helpful. They had plenty of trucks and trailers. The only problem was that they did not have any storage units available. That was supposed to be part of a one way rental. But this location restored my faith that U-Haul was an organized, competent buiisness.Richard M.
Nothing keep up with the good work & customers service at the Monticello Uhaul in Norfolk, VA. I love that place .ðŸ˜€ROSALINDATERESA P.
Make it less money to use.JESSICAALESSANDR L.
I thought everything was spot onErin K.
Customer did not leave a comment.ROBERTJAMES G.
Kayla the sales representative was so nice and professional. She really gave us great customer service. I reserved the u-haul on line the day before at the Miller Mart location. They didn't have a truck available when I came to pick it up, but Kayla did a wonderful job taking care of my reservation at the Monticello Ave location. She was friendly, knowledgeable, and very accommodating. All the sales associates at the Monticello location are amazing They represent your company well.Cheryl N.
The staff was extremely friendly, no complaints there. The unit I was assigned was a relatively small unit and there was a large 2 foot in diameter pool in the back corner which took up a lot of space and made it awkard to place belongings around. Also there were roaches present in the unit and my belongings at moveout. The facility had access cards so access hours could be longer than office hours.Ashley M. | Overall Experience
Everything Was Great Dropped the truck off without any problems.BRITTEN R.
Thanks. All stuff are friendly and helpful.ISMAIL G.
Autumn was very helpful. She is an assetKENNETHEDWARD II N.
Agent was not well trained. She had no clue where building was and went to the wrong door for storage 3 times. Overall she was very nice but not trained well. We were locked in a building because she let us in and our key wouldn't work to get out because it was the wrong building. Called from intercom and it didn't work. Two other employees came and led us to correct building. A 20 min process took 2 hours.Trisha B.
This location truly saved me during my move. The online reservation was easy to use and straightforward. Once I got the Monticello location the staff member that checked my information was very helpful and explained everything in detail.ROCIO R.
Customer did not leave a comment.Robert S.
This location was fine, the woman working at the counter was helpful and kind. This process renting a truck with uhaul, however, was the worst experience I've ever had. Change your policy so that I'm not told 3 different time I will for sure have a truck ready and then get another call saying my pick up location had been moved because no truck was available. This was the 4th location I was told to pick my truck up from because I kept being told by customer service a location had a truck available for me for them to not actually have said truck. This wasn't just to another location down the road, they moved my pick up location to over an hour away from where I originally wanted to pick it up. When I called to figure out what was happening the customer service man was very rude to me acting like I should've known these things happen. This all happened the day before my reservation and it made this process so awful and stressful and made me never want to use uhaul again.Hunter L.
Customer did not leave a comment.FRANKERWIN G.
Nothing it was goodRUSSELLJEROME M.
Customer did not leave a comment.WILLIAM R.
Could really invest in some automated windows or louvers. Ventilation is bad. There are never carts available. Ever.Shari s. | First Impressions
Customer did not leave a comment.Jose A.
Satisfied with the current procedure in place.Nikita W.
Easy to pick up and drop off truck. Reasonable rates for usage.Christian W.
Autumn was an outstanding employee. Very cheerful and polite. Will definitely utilize this location again.MATTHEWJOHN C.
Everything went great.GERARDQUINYON G.
The clerk was going to check in the truck without doing an inspection of the truck or recording the gas mileage in my presence. She said "You're good to go", then I asked "Don't we have to inspect the truck and record the gas mileage?"Warren K.
I rented a 15' truck to move 50 boxes over a 20 mile distance. I didn't realize that the truck came with a hand truck and blanketsâ€”the blankets were missing. Overall, the truck was poorly maintained and I wasn't sure that it could make the trip. In the end it did, but the poor performance of the truck caused too much headache.SAMUELLEE B.
trailer was operational and mechanically performed as expected but contained roofing debris and tree branches. Staff was very helpful and quick in installing trailer and at drop off disconnection. I would rent a trailer again from this site.Michael R.
Nothing... the guy checking me in was squared away. Attaboys for all involved with my rental experience are well deserved. Thank you!KEVIN M.
Finding drop box was a bit confusing. Didn't look at all like photo presented in self checkout.Rebecca F.
Customer did not leave a comment.Kerry D.
Customer did not leave a comment.Ronnie P.
I moved into this unit following a move. The move experience with Uhaul was terrible and the move-in here was complicated by the unit not being ready in accordance with the instructions provided by Uhaul and a significantly understaffed office that resulted in having to wait almost an hour to get into the unit after arriving.PAT M. | Online Move In
No Comments at this time.JAMESDUVALLE C.
Customer did not leave a comment.Kevin W.
There's too much nickel-and-diming going on. There wasn't even a lock included for the bay of the uhaul truck... seems like a dolly and pads should be included as well.Matthew W.
No complaintsNYOKATERIO J.
Customer did not leave a comment.Robert L.
Customer did not leave a comment.JASONCOHEN D.
Move or post second Q-code away from sliding door so self-service check-in is better enabled.LEECURTIS D.
In my opinion nothing keep doing what you're doing ðŸ˜ƒADRIANBURROUGHS P.
Great ðŸ‘job and location / price.WHEELERLEON W.
Marissa Dessenberg exceeded expectations in helping me with an erroneous dashboard message of low tire pressure. No problem during the rental and she made the drop off quick and easy. You have a super worker!GREGGRICHARD C.
Customer did not leave a comment.HARVEYLEE B.
Customer did not leave a comment.MICHAELORLANDO J.
Only one person who acted like it was a bother. Had to move the trailer to 3 different places after I pulled into where the sign indicated equipment drop off.Brian B.
All staff were very friendly and helpful. Excellent!CLIFFORDELLIOT F.
When I dropped off the uhaul the associate working was FaceTiming someone while she was doing the check-ins. She just told me to leave it running and I was free to go. I didn't get a chance to tell her I had some issues with the vehicle, such as it leaked on my TV a when it was raining and I was given a vehicle with no cruise control to drive halfway across the country. She told me I would be emailed a receipt in a few minutes, which I did receive with no extra charges but I would have preferred to have been present until my check in was completed.Keri B.
Key drop box could not locate and no after hour number to callNICKOLAUS B.
Customer did not leave a comment.MARCIAGAIL F. | Overall Experience
Customer did not leave a comment.RYAN D.
Customer did not leave a comment.DOROTHYJO R.
Customer did not leave a comment.DAVIDHOSEA K.
Staff is amazing I always rent from you haul because of the quality of service I think they're number one thank you so muchJOEL M.
Customer did not leave a comment.thomas M. | First Impressions
Customer did not leave a comment.WILLIAMPIERCE B.
Great U-Haul site! Very professional customer service.MICHAELLAWRENCE C.
Customer did not leave a comment.Mark F.
Inspection of the vehicle sooner to pick up problem. Vehicle available also. We ordered a 15' weeks early. We had to make a 10' work . That was not easy to do but we made it work. Our vehicle had the rubber around the window coming out. It was taped with packing tape before we took it on the road. We added more tape while on the road. It worked and we were very happy with it.Thresa B.
Had to wait quite a while for a person to show up.JAMESR M.
Customer did not leave a comment.Susan P. | Online Move In
Customer did not leave a comment.RUFUSLEE P.
Customer did not leave a comment.Marvin F.
Customer did not leave a comment.WALTER P.
Excellent servicejoel M.
Customer did not leave a comment.LOUISEIVY L.
keep up the good workWILLIAMCURTIS B.
Customer did not leave a comment.james f. | Overall Experience
Aric was amazing and made things work for us even when we missed adding a tow dolly. He went out of his way to try and be accommodating and was outstanding with his absolute kindness.Kasey G.
Customer did not leave a comment.CHARLES B.
Customer did not leave a comment.VICTOR F.
Customer did not leave a comment.BARBARAILSE G.
Customer did not leave a comment.ALLEN K.
Customer did not leave a comment.RONALDANTHONY W.
Customer did not leave a comment.PETERBADEN T.
Customer did not leave a comment.jordyn w. | First Impressions
UHAUL NEEDS TO MAKE SURE THE CONTACT THE PERSON ASAP IF UHAUL TRAILER IS NOT AVAILABLE AT THE ORIGINAL LOCATION, WE DROVE 2 HRS TO PICK UP TRAILER IN HAMPTON, VA TO FIND THEY HAD NO TRAILER FOR US AND SENT AN EMAIL 10 MIN. AFTER WE ARRIVED TO HAMPTON, VA TO ADVISE WE WOULD HAVE TO DRIVE 40 MORE MINUTES TO PICK UP THE TRAILER IN NORFOLK. DONT GO THROUGH UHAUL.COM TO RENT, THEIR CUSTOMER SERVICE SUCKS!leslie S.
Customer did not leave a comment.CARMEN R.
Customer did not leave a comment.Richard P.
Customer did not leave a comment.Lindsay P.
Customer did not leave a comment.Immanuel A. | First Impressions
This truck was an older truck. While in good working order. The suspension was on the outs. It made the truck more bouncy than typical.Thomas S.
Customer did not leave a comment.David I.
Customer did not leave a comment.BEATA P.
Customer did not leave a comment.MARKA P.
Customer did not leave a comment.ASHLEYNICOLE J.
Originally reserved for pick up in VB, and confirmation came through with pick up in Norfolk. A bit of an inconvenience but nonetheless I needed the trailer.BRIAN C.
Customer did not leave a comment.RANDYCHRISTIAN W. | First Impressions
I did wanted to know do I get a refund back for my storecynthia e. | Overall Experience
Horrible experience. Had a unit on the 3rd floor for 3 years. The elevator was broken at least 75% of that time. Was given 1 month free. Unable to get my stuff without hauling it down 2 flights of stairs and down the ramp. Staff didn’t seem to care and had no resolution. Charging people for something they can’t use. Borderline criminal. Will tell everyone I know not to ever use this locations.billy h. | Overall Experience
Over the years that I was at UHaul, I have seen several managements come and go..But each one and the employees were exceptional Friendly and Kind. Thanking each one for their Patience, Conversations, Smiles, Warm Hearts and Customet Service. Prayers and Blessings to All.LISA M. | Overall Experience
The staff is extremely outstanding!!! I have recommended 4 people so far and will definitely continue telling people about them.Adarice L. | Overall Experience
Pretty smooth processAhmad R. | Online Move In
Customer did not leave a comment.PETER M D. | Overall Experience
Customer did not leave a comment.peter d. | First Impressions
Customer did not leave a comment.VERNA H. | Overall Experience
Customer did not leave a comment.Verna H. | First Impressions
While the store and staff were great and very helpful we weren’t informed that the elevator was out until the employee suggested we switch to a storage room on the first floor, which due to availability was smaller than the one we were looking at.GEORGE B. | First Impressions
The only stairwell was beyond too steep and made moving in more difficult than it needed to be.Camryn P. | Online Move In
Customer did not leave a comment.christian p. | First Impressions
I booked the third floor and I couldn’t even use it because the elevator was broken and there was nothing about it on the website and I needed to go back another day to get a refundWhitney B. | Online Move In
The staff are great and the location is convenient. I honestly had no issues with the staff or the facility in general. Unfortunately, there’s always a ton of homeless people milling around outside and trying to follow you in and the big garage doors don’t close right behind you. I had a guy try to take stuff while I was making trips between my unit and my vehicle, and the ramps to the second level aren’t fit for anything larger than a sedan, so I had to park on the street. This place is in need of an update and needs a security guard to watch the back ramp doors. Additionally, 24/7 access and 24/7 security should be a thing at every U-Haul. Like I said though, the staff are great and doing their best. I had zero issues with staff and Autumn was always a pleasure to talk to. I think any storage place in Norfolk is bound to have the same security issues.Matthew A. | Overall Experience
Customer did not leave a comment.Francis R. | First Impressions
Woman who checked me in was friendly and competent. Thanks!Connor G. | First Impressions
My only issue was the elevator is broken and I needed a unit, which was on the 2nd floor pushing really heavy stuff up a steep ramp on a cart was really difficult as it was just myself and my two teenage sons. Otherwise the staff was very friendly and helpful. Also it would be nice to access the unit late at night due to my work hours.JENNABETH B. | First Impressions
Employees are awesomeNilaykumar P. | First Impressions
Awesome staff!!!!!! Super friendly! Extremely helpful. I had to switch my unit and it was a breeze. Super helpful very friendly! Great storage options!JOSEPH G. | First Impressions
Chris did a wonderful and outstanding job.sumiko b. | First Impressions
Unfortunately, per staff, my unit got infested with rodents after it was found that three other units were being lived in.Kyndra K. | Overall Experience
Mrs B. Ford represents Uhaul very well with her customer service. I was very impressed...Julius D. | Online Move In
Chris has always taken care of our needs exceptionaly well.Admirals ECHL H. | Overall Experience
Customer did not leave a comment.Onaysha L. | First Impressions
The ceiling paint is peeling off and falling on the storage room contentsGEORGE W. | Overall Experience
Customer did not leave a comment.evongeline h. | Overall Experience
The storage units are made out of plywood and chicken wire. Not secure or safe. It is not ventilated and very hot. Access to the storage is almost impossible. Cant fit uhaul into the storage area and even a normal car is a very tight fit. The 'gate' is broken and not fully.closed and looks.like it's been pried open on the bottom. Zero stars. The uhaul storage in VA Beach is leaps and bounds better than this norfolk location.Dylan O. | Overall Experience
I had to wait in an incredibly long line because there was only one person working. I Tried to use the online tools to both return my truck and check in to my storage unit in order to skip the lines but the online services did not work, never gave me an option to check in even though i received an email telling me to do so. Would not rent storage from this location again.Caroline R. | First Impressions
Customer did not leave a comment.Max P. | Overall Experience
It was not communicated that the elevator was Not working in the rental process. Although inconvenient, it would not have been a problem if the 3rd floor unit had better stairwell access. Due to the narrow stairwell entrance, we were unable to move any large pieces of furniture into the unit. Due to this, my couch is now sitting in my fiancé’s apartment. There is also no indication that the elevator will be fixed anytime soon which makes removing my belongings a a nightmare. I would not have rented the unit if I had known about the access issues. The staff were very friendly and helpful.Robert W. | Online Move In
Staff was really friendly and very helpful ! Thanks please give this lovely staff a raise ! Very helpful and willing to guide me through the whole process.SEAN Y. | First Impressions
Apparently the facility had a broken elevator for quite some time. When I tried to move out I had to carry my furniture down a ramp. Much of it got broken as I attempted to do so. Some kind of notification should have been given especially since they still accepted full payment of the storage rent! Also there were rat droppings on most of my belongings! I had to throw a lot of it away. Climate control is overstated as here is no control on the 2nd floor! This was a waste of money for a whole year!Ann T. | Overall Experience
Customer did not leave a comment.Andrew D. | First Impressions
Customer did not leave a comment.Christina H. | Overall Experience
Roaches. Stinky. Scary. Two roaches hitched a ride and ended up in my brand new garage. I had to throw out all cardboard immediately and scrub garage to prevent an infestation. I’ve never experienced a storage unit so dirty. Staff is nice but storage facility needs a revamp ASAP.Jennifer R. | Overall Experience
Great customer service, no waiting for help, convenient and clean.ramona c. | Overall Experience
Customer did not leave a comment.dottie e. | Overall Experience
Customer did not leave a comment.lonnie h. | Overall Experience
This storage is infested with rodents. I will never rent here again. I'm paying for a unit with insurance and still no help. I'm probably gonna have to get channel 10 on your side. Please do not rent a storage unit here on Monticello Ave. unless you don't want your stuff anymore.sharon w. | Overall Experience
Customer did not leave a comment.Oscar F. | First Impressions
Very professional and friendly stafframona c. | First Impressions
Customer did not leave a comment.Christina H. | First Impressions
I rented a unit here for six months and have no complaints. A well-managed facility.Carter W. | Overall Experience
The facility is not well lit. Elevators and exterior doors did not work correctly. Not clean, I had mice in my unit and mouse feces on my belongings.Carleigh G. | Overall Experience
Staff very friendly and knowledgeableherbert h. | Overall Experience
Great staff and secure location. Easy access and great communication. I will use uhaul for future storage needs.Steven R. | Overall Experience
all goodW.F. H. | Overall Experience
it was outstandingSamuel G. | First Impressions
You had a flood in 2016. You sent my notification to the wrong address and transposed the telephone number so I was not contacted.WILLAR B. | Overall Experience
Unprofessional, lazy and rude personnelisay o. | First Impressions
I phone office before move out said 15 mini wait I drove up there three people doing nothing but be on there phones and talking and eating really!! I wasted my gas something so small I could of phonLinda G. | Overall Experience
Great service at both checkout and return. A+Admirals ECHL H. | First Impressions
Staff has been extremely cooperative!Dorthy H. | First Impressions
Hallways to storage units were too narrow. Yesterday I arrived at office after being on hold for 5 minutes there were 3 employees there no other customers but all were eating claimed no one had calledJEANNE B. | Overall Experience
Thanks for the assistanceJeffrey M. | First Impressions
.DONALD B. | Overall Experience
I received fast courteous service. Everyone was friendly and thorough.PATRICK N. | First Impressions
Thanks so much for your excellent service. I couldn't have been more satisfied, I appreciate u guys so much.JEAN B. | First Impressions
The ladies there was very friendly..great customer service skillstanisha l. | First Impressions
Employees was very helpful. Thank you.Randy D. | First Impressions
The staff working were outstanding. Especially the storage lady who showed me aroundDesmond C. | First Impressions
Checking in was quick and hassle free. The facility was clean and spacious. Perfect location.Ann T. | First Impressions
Thank you for your courtesy and professionalism.Judith B. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!