Customer Reviews for U-Haul Moving & Storage at Downtown

5074 reviews

1301 Monticello Ave   Norfolk, VA 23510
(Right between Norfolk Scope and Doumars)

(757) 625-1656

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(757) 625-1656

1301 Monticello Ave
Norfolk, VA 23510
(Right between Norfolk Scope and Doumars)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

EHSAN K. 
Rating:
5.0

Nice customer service and everything good.

MONICAMARIA F. 
Rating:
4.0

Customer did not leave a comment.

LYNDA L. 
Rating:
5.0

Customer did not leave a comment.

KATELIN H. 
Rating:
4.0

Customer did not leave a comment.

Nicolas D. 
Rating:
5.0

Can't think of a thing. The employees were great, the transaction was easy from reservation, ordering materials, to pickup and return. We'll worth the money.

ELIZABETHSILVER S. 
Rating:
5.0

Great customer service!!! Very helpful and friendly.

BRIANCHRISTOPHER B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHERLEE S. 
Rating:
5.0

Over the years that I was at UHaul, I have seen several managements come and go..But each one and the employees were exceptional Friendly and Kind. Thanking each one for their Patience, Conversations, Smiles, Warm Hearts and Customet Service. Prayers and Blessings to All.

LISA M.  |  Overall Experience 
Rating:
3.0

The website would not recognize my location even after I removed all blocks. It also wouldn't read the barcode on site. If it were not for a worker helping me out "even the the location was closed", I don't know how the day would have gone.

DOUGLAS B. 
Rating:
5.0

The staff is extremely outstanding!!! I have recommended 4 people so far and will definitely continue telling people about them.

Adarice L.  |  Overall Experience 
Rating:
5.0

Autumn, the manager on duty was professional, courteous, kind, thoughtful, and knowledgeable about the equipment and company policies. Thanks!

DAVIDHOSEA K. 
Rating:
5.0

Customer did not leave a comment.

Douglas M. 
Rating:
3.0

Customer did not leave a comment.

DIONNEANTOINETTE J. 
Rating:
5.0

Very professional, courtesy, and willing to help.

Michael D. 
Rating:
2.0

Have employee totally attach the vehicle to the auto carrier Don't ask the renters to install any chains and get dirty before leaving the place

GERALD E. 
Rating:
4.0

Make sure equipment's tires are fully inflated prior to customer pickup.

STEVENJOHN A. 
Rating:
1.0

Every unhappy with the customer service at this place when picking up this unit. Had a pack up time at 4:30 pm. To witch i showed up early "4:20pm" to get. Did not get it hooked up you my truck until about 5:25pm. I am very unhappy with the customer service I had Thursday. Was told to pull under the green awning. The guy was checking on a truck I waited. He looked at me and asked what I was doing. I explain that I was waiting for him he says why I an picking up a trailer. Well I can wait until I an done. So I waited, about 10 mins later to told me to back up to the trailer. Then he asked for my paper work I told him I sid not have any that the guy inside explain me to show him my email with the confirmation . he then told me that was not good enough. . . just very unhappy. To the point i dont even want to rent anything anymore from you all. I spent 80 some dallors to be treated like that. Not only did it take me time to get hooked up almost and your later I get treated like that spending that kinda of money. I feel I was treted poorly. Drop was good. Kayla was wonderful I have to say she went above and beyond to help me check in.

WILLIAMBRIAN T. 
Rating:
5.0

Customer did not leave a comment.

ORALWYCIE S. 
Rating:
5.0

The customer rep was most excellent, fast and professional.

FELIPE G. 
Rating:
4.0

Customer did not leave a comment.

Meredith R. 
Rating:
5.0

Sand on the seat

Frank S. 
Rating:
5.0

Customer did not leave a comment.

ARAINEYTAVRANNEE N. 
Rating:
5.0

Customer did not leave a comment.

Tylar M. 
Rating:
5.0

Staff member that helped me was efficient and professional.

LUKEEDWARD H. 
Rating:
5.0

Pretty smooth process

Ahmad R.  |  Online Move In 
Rating:
4.0

I requested a pickup location closer to my home, at a location I was familiar with... but I was directed to pick up at a location further away...

LAURINDA R. 
Rating:
5.0

Customer did not leave a comment.

Latoya W. 
Rating:
5.0

Customer did not leave a comment.

Thomas K. 
Rating:
1.0

Would not rent from this location anymore. Had the longest and worst run a around day starting from this location from start to return. They do not stand by what they state is supposed to happen. Discounts were stated verbally and never applied etc

TRAVISLORENZO B. 
Rating:
4.0

Customer did not leave a comment.

PETER M D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lenise G. 
Rating:
1.0

The young lady there was rude and nasty

ANNAMARIA J. 
Rating:
5.0

Customer did not leave a comment.

YVONNE D. 
Rating:
4.0

Customer did not leave a comment.

peter d.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

VERNA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Verna H.  |  First Impressions 
Rating:
5.0

Great service Great person behind the counter I can't think of her name but she was awesome she's so kind very professional just was so much help I can't thank her enough

MYRAJOYCE S. 
Rating:
5.0

I was put on hold numerous times for like an hour each time. Not at the Monticello location, but after hours at customer service and every person that answered just kept telling me they weren't customer service and would return me to the que. Took 6 people before I was helped

Kimberly J. 
Rating:
3.0

I had to change reservations from one location to this one. I had reserved a pick-up truck a week before, but with no alerts to inform me, they did not have a truck available at my reserved time as guaranteed. The Monticello location, however, were fantastic.

TRISTAN F. 
Rating:
5.0

Customer did not leave a comment.

Desire B. 
Rating:
5.0

Customer did not leave a comment.

Nicholas P. 
Rating:
5.0

Maintain current staff, very knowledgeable, professional, and courteous.

DAVIDPAUL R. 
Rating:
5.0

Customer did not leave a comment.

DONNAJACQUELIN C. 
Rating:
5.0

Customer did not leave a comment.

ZACHARYPAUL W. 
Rating:
3.0

Customer did not leave a comment.

Jorin D. 
Rating:
4.0

Customer did not leave a comment.

JAMES C. 
Rating:
3.0

Need copy of rental agreement for our insured, Anita Carroll. Repwest is not returning calls and a innocent party who was rear ended is waiting for repairs since May 7th ,after being struck by a U Haul vehicle.

ANITACIARA C. 
Rating:
3.0

Customer did not leave a comment.

bradley J. 
Rating:
3.0

While the store and staff were great and very helpful we weren’t informed that the elevator was out until the employee suggested we switch to a storage room on the first floor, which due to availability was smaller than the one we were looking at.

GEORGE B.  |  First Impressions 
Rating:
5.0

Staff was very friendly and helpful in working out some situations for me. Autumn is very professional and knowledgeable as a General Manager

SHANNON DAWN W. 
Rating:
5.0

it was a smooth and easy transaction. The lady that worked the counter was very helpful. I will rent this auto hauler product again in the future some day.

JULIANMIGUEL F. 
Rating:
1.0

The only stairwell was beyond too steep and made moving in more difficult than it needed to be.

Camryn P.  |  Online Move In 
Rating:
5.0

Bakes did not feel responsive on the truck

DAVID P. 
Rating:
5.0

Customer did not leave a comment.

Jill A. 
Rating:
4.0

Customer did not leave a comment.

christian p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHNCULLEN H. 
Rating:
5.0

Customer did not leave a comment.

LISAMARIE W. 
Rating:
5.0

Quick service both getting and returning van. Nice van, good condition , clean

ANTHONYJ R. 
Rating:
1.0

I booked the third floor and I couldn’t even use it because the elevator was broken and there was nothing about it on the website and I needed to go back another day to get a refund

Whitney B.  |  Online Move In 
Rating:
5.0

Nothing-everything was great!

Charles S. 
Rating:
5.0

Customer did not leave a comment.

Terry M. 
Rating:
4.0

The staff are great and the location is convenient. I honestly had no issues with the staff or the facility in general. Unfortunately, there’s always a ton of homeless people milling around outside and trying to follow you in and the big garage doors don’t close right behind you. I had a guy try to take stuff while I was making trips between my unit and my vehicle, and the ramps to the second level aren’t fit for anything larger than a sedan, so I had to park on the street. This place is in need of an update and needs a security guard to watch the back ramp doors. Additionally, 24/7 access and 24/7 security should be a thing at every U-Haul. Like I said though, the staff are great and doing their best. I had zero issues with staff and Autumn was always a pleasure to talk to. I think any storage place in Norfolk is bound to have the same security issues.

Matthew A.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Francis R.  |  First Impressions 
Rating:
5.0

Woman who checked me in was friendly and competent. Thanks!

Connor G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DAVID G. 
Rating:
5.0

Customer did not leave a comment.

Shaileen W. 
Rating:
4.0

Customer did not leave a comment.

LAVONKATRELL K. 
Rating:
5.0

Very Friendly, I traveled all the way from AZ and they took care of me.

JOSEPH W. 
Rating:
1.0

I got caught up in unloading and unpacking, causing me to miss my return time. This place called me 2 hours after my time and said they needed the truck for another customer. I apologized for the delay and promptly brought the truck. At this point, I was 2 1/2 hours late and find out they charged me for whole extra day. But, someone else was renting the truck so they were double dipping on charges. The lady at the desk got very irritated and angry when I asked her to explain why I was being charged a whole day, but couldn't keep the truck for the time I was being charged. And, she kept saying I was a day late, when it was less than 3 hours. I will never use, nor recommend Uhaul again for any one to use. Worst experience with renting a moving truck. To the point of being a corrupt practice.

Jesse S. 
Rating:
3.0

The employee did not input the correct outgoing mileage of the U-Haul. So when it was time for me to return the truck I sat there for about an hour for customer service. When I finally got connected with someone he gave me a different mileage to put in and I had to retake the pictures to input and everything . It was annoying !! I returned the truck almost 20 mins after the time I was supposed to return it because of this.

KANIYAMONAE A. 
Rating:
3.0

Customer did not leave a comment.

KEVINLINDALE W. 
Rating:
5.0

Happy customer

WALTERBRADLEY H. 
Rating:
5.0

Perhaps the representatives could reveal the exact location of the vehicle so that the customer is not left to trudge through the rain to find the number on the bumper. At the very least, tell the customer that the number identifying the vehicle is found on the front bumper, since I thought I was looking for the license plate number.

Phyllis B. 
Rating:
5.0

Customer did not leave a comment.

CRYSTALDEANNA W. 
Rating:
3.0

Give a call with more than a 24 hour notice when your company is changing the pickup time and location of a trailer. This caused a big inconvenience in that someone I had helping me move had already taken the day off of work to help making them lose money when the trailer wasn't even available. Secondly, when you get the trailer in, GIVE A CALL! If you've changed my pickup time from 10am to 4pm, but you get the trailer in at 2pm don't wait for the customer to call to tell them it's there early. Poorly managed time for such a large company.

Michael K. 
Rating:
2.0

Poor customer service, took forever to call and talk to someone about a change I needed to make. Then on pick up day they truck was not at given location, so had to go 45 minutes away to pick it up. Truck was disgusting in the cabin. I wouldn't recommend U-Haul based on my experience. And I'll never use them again.

CHAD S. 
Rating:
1.0

truck was raggedy

Deidra C. 
Rating:
5.0

Customer did not leave a comment.

Karlie B. 
Rating:
5.0

The check-in was fast and smooth, the return process was smooth as well. Outstanding service

VERNALL S. 
Rating:
4.0

Tow dolly had malfunctioning retainer for hitch tightener. Appeared to be due to bent cover.

Todd F. 
Rating:
5.0

Customer did not leave a comment.

Nathan L. 
Rating:
5.0

Perfect all around

TASHAUNADELREE C. 
Rating:
4.0

Customer did not leave a comment.

RENITAANN D. 
Rating:
4.0

Customer did not leave a comment.

MARVANANTHONY TY M. 
Rating:
5.0

Customer did not leave a comment.

ALBERTPATRICK M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINECOSTON S. 
Rating:
4.0

Customer did not leave a comment.

DEMETRUISJASHAWN P. 
Rating:
5.0

The women who worked the front desk at this location were excellent. Very nice, on top of everything, and helpful.

Anna L. 
Rating:
5.0

Better signage as to where to drop off the truck. Good service.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

CRAIGCLIVELAND P. 
Rating:
4.0

Customer did not leave a comment.

ROBERTWILLIAM L. 
Rating:
5.0

Customer did not leave a comment.

Stephanie J. 
Rating:
5.0

Customer did not leave a comment.

DANIELPATRICK P. 
Rating:
5.0

Customer did not leave a comment.

RICHARDMARK K. 
Rating:
1.0

Customer did not leave a comment.

Andrew C. 
Rating:
5.0

Customer did not leave a comment.

Lynne T. 
Rating:
3.0

Have items in stock when you confirm them for people. I reserved a furniture dolly and they didn't have them. Currently at the hospital with an injured back

Steven H. 
Rating:
5.0

Customer did not leave a comment.

ASHLEYTAWANA C. 
Rating:
5.0

Customer did not leave a comment.

ASPENSIMONE C. 
Rating:
5.0

The ladies that help me today and yesterday where amazing they were above and beyond to to take care of me. You guys are very lucky to have them.

JOSEANGEL R. 
Rating:
4.0

Customer did not leave a comment.

Laura G. 
Rating:
5.0

My entire rental experience was excellent. The front desk staff was helpful and friendly. The vehicle was clean, mechanically well functioning. However, one incident soured the experience at the end. The person to whom I dropped off the vehicle decided to add almost $10 to the expected charge. When I asked him for the reason, he said that there were additional taxes. I asked him to show me the details. Then he changed the reason and claimed that the gas tank was not full. I showed him the gas meter that indicated a full tank. Then he dropped the extra charges (except one additional mile which needed to be charged). It is just unfortunate that all the good work that was done to provide perfect service was spoiled by this petty false charge of totally about $7.

ERAN L. 
Rating:
5.0

Nothing I can think of. This was a great experience.

IVAN M. 
Rating:
5.0

Nothing. I had a great experience and I love the touchless processes.

Erica L. 
Rating:
3.0

Customer did not leave a comment.

David L. 
Rating:
3.0

Better explain how the 4 letter combo licks work. I had to ask someoneto open it for me because I couldn't get it to work. Also your online check in system wasn't working and crashed my browser! I had to reboot my phone. Not the locations fault, but corporate needs to get their system functional.

PRESCOTT TRENT F. 
Rating:
4.0

That app didn't work for pick-up and there was only 1 employee behind the counter on a Saturday morning. My pick-up time was 10 am and finally left at 10:50.

JASONPAUL R. 
Rating:
5.0

Customer did not leave a comment.

SHANELLEDEVINA M. 
Rating:
5.0

Nothing its perfect and convent staff are friendly

TO-WANDASHANTA K. 
Rating:
4.0

Customer did not leave a comment.

Kyle N. 
Rating:
5.0

They helped me get another piece of equipment so that I didn't have to go to 2 locations.

Danielle K. 
Rating:
4.0

My only issue was the elevator is broken and I needed a unit, which was on the 2nd floor pushing really heavy stuff up a steep ramp on a cart was really difficult as it was just myself and my two teenage sons. Otherwise the staff was very friendly and helpful. Also it would be nice to access the unit late at night due to my work hours.

JENNABETH B.  |  First Impressions 
Rating:
1.0

DON'T USE THIS VENDOR! THEY WILL OVERCHARGE YOUR CREDIT CARD AND PROVIDE NO CUSTOMER SUPPORT TO REMOVE THE CHARGE FROM YOUR CREDIT CARD! I called customer service and was put on hold, then transferred twice to another department that never picked up after waiting for 37 minutes! There is no customer service! Had to dispute credit card charges!

JANICE O. 
Rating:
5.0

Incredible service from the reservation call to pick up and return. Some of the best customer service I've had in a long time anywhere. Thanks so much.

MEREDITHBRUCE R. 
Rating:
5.0

Employees are awesome

Nilaykumar P.  |  First Impressions 
Rating:
5.0

Awesome staff!!!!!! Super friendly! Extremely helpful. I had to switch my unit and it was a breeze. Super helpful very friendly! Great storage options!

JOSEPH G.  |  First Impressions 
Rating:
5.0

Chris did a wonderful and outstanding job.

sumiko b.  |  First Impressions 
Rating:
1.0

Unfortunately, per staff, my unit got infested with rodents after it was found that three other units were being lived in.

Kyndra K.  |  Overall Experience 
Rating:
5.0

Mrs B. Ford represents Uhaul very well with her customer service. I was very impressed...

Julius D.  |  Online Move In 
Rating:
5.0

Chris has always taken care of our needs exceptionaly well.

Admirals ECHL H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Onaysha L.  |  First Impressions 
Rating:
5.0

The ceiling paint is peeling off and falling on the storage room contents

GEORGE W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

evongeline h.  |  Overall Experience 
Rating:
1.0

The storage units are made out of plywood and chicken wire. Not secure or safe. It is not ventilated and very hot. Access to the storage is almost impossible. Cant fit uhaul into the storage area and even a normal car is a very tight fit. The 'gate' is broken and not fully.closed and looks.like it's been pried open on the bottom. Zero stars. The uhaul storage in VA Beach is leaps and bounds better than this norfolk location.

Dylan O.  |  Overall Experience 
Rating:
1.0

I had to wait in an incredibly long line because there was only one person working. I Tried to use the online tools to both return my truck and check in to my storage unit in order to skip the lines but the online services did not work, never gave me an option to check in even though i received an email telling me to do so. Would not rent storage from this location again.

Caroline R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Max P.  |  Overall Experience 
Rating:
3.0

It was not communicated that the elevator was Not working in the rental process. Although inconvenient, it would not have been a problem if the 3rd floor unit had better stairwell access. Due to the narrow stairwell entrance, we were unable to move any large pieces of furniture into the unit. Due to this, my couch is now sitting in my fiancé’s apartment. There is also no indication that the elevator will be fixed anytime soon which makes removing my belongings a a nightmare. I would not have rented the unit if I had known about the access issues. The staff were very friendly and helpful.

Robert W.  |  Online Move In 
Rating:
5.0

Staff was really friendly and very helpful ! Thanks please give this lovely staff a raise ! Very helpful and willing to guide me through the whole process.

SEAN Y.  |  First Impressions 
Rating:
1.0

Apparently the facility had a broken elevator for quite some time. When I tried to move out I had to carry my furniture down a ramp. Much of it got broken as I attempted to do so. Some kind of notification should have been given especially since they still accepted full payment of the storage rent! Also there were rat droppings on most of my belongings! I had to throw a lot of it away. Climate control is overstated as here is no control on the 2nd floor! This was a waste of money for a whole year!

Ann T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christina H.  |  Overall Experience 
Rating:
2.0

Roaches. Stinky. Scary. Two roaches hitched a ride and ended up in my brand new garage. I had to throw out all cardboard immediately and scrub garage to prevent an infestation. I’ve never experienced a storage unit so dirty. Staff is nice but storage facility needs a revamp ASAP.

Jennifer R.  |  Overall Experience 
Rating:
5.0

Great customer service, no waiting for help, convenient and clean.

ramona c.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

dottie e.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

lonnie h.  |  Overall Experience 
Rating:
1.0

This storage is infested with rodents. I will never rent here again. I'm paying for a unit with insurance and still no help. I'm probably gonna have to get channel 10 on your side. Please do not rent a storage unit here on Monticello Ave. unless you don't want your stuff anymore.

sharon w.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Oscar F.  |  First Impressions 
Rating:
5.0

Very professional and friendly staff

ramona c.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christina H.  |  First Impressions 
Rating:
5.0

I rented a unit here for six months and have no complaints. A well-managed facility.

Carter W.  |  Overall Experience 
Rating:
1.0

The facility is not well lit. Elevators and exterior doors did not work correctly. Not clean, I had mice in my unit and mouse feces on my belongings.

Carleigh G.  |  Overall Experience 
Rating:
5.0

Staff very friendly and knowledgeable

herbert h.  |  Overall Experience 
Rating:
5.0

Great staff and secure location. Easy access and great communication. I will use uhaul for future storage needs.

Steven R.  |  Overall Experience 
Rating:
5.0

all good

W.F. H.  |  Overall Experience 
Rating:
5.0

it was outstanding

Samuel G.  |  First Impressions 
Rating:
2.0

You had a flood in 2016. You sent my notification to the wrong address and transposed the telephone number so I was not contacted.

WILLAR B.  |  Overall Experience 
Rating:
1.0

Unprofessional, lazy and rude personnel

isay o.  |  First Impressions 
Rating:
1.0

I phone office before move out said 15 mini wait I drove up there three people doing nothing but be on there phones and talking and eating really!! I wasted my gas something so small I could of phon

Linda G.  |  Overall Experience 
Rating:
5.0

Great service at both checkout and return. A+

Admirals ECHL H.  |  First Impressions 
Rating:
5.0

Staff has been extremely cooperative!

Dorthy H.  |  First Impressions 
Rating:
1.0

Hallways to storage units were too narrow. Yesterday I arrived at office after being on hold for 5 minutes there were 3 employees there no other customers but all were eating claimed no one had called

JEANNE B.  |  Overall Experience 
Rating:
5.0

Thanks for the assistance

Jeffrey M.  |  First Impressions 
Rating:
4.0

.

DONALD B.  |  Overall Experience 
Rating:
1.0

Those were not storage units those were closets. I kept stating I had large furniture and they tried to stick me in 2 small units 10x10x6. I have a king size mattress that is taller than 6 foot.

Angela M.  |  First Impressions 
Rating:
5.0

Great service

camille i.  |  Overall Experience 
Rating:
5.0

Overall it was an excellent experience , friendly

jo-ann c.  |  Overall Experience 
Rating:
5.0

I received fast courteous service. Everyone was friendly and thorough.

PATRICK N.  |  First Impressions 
Rating:
5.0

Thanks so much for your excellent service. I couldn't have been more satisfied, I appreciate u guys so much.

JEAN B.  |  First Impressions 
Rating:
1.0

The unit itself was fine but my account autobilled the day before I moved out and the store refused to prorate it a day. So I lost $115 for one extra day of storage.

Kendall E.  |  Overall Experience 
Rating:
5.0

The ladies there was very friendly..great customer service skills

tanisha l.  |  First Impressions 
Rating:
5.0

Employees was very helpful. Thank you.

Randy D.  |  First Impressions 
Rating:
5.0

Excellent service, no issue.

landry n.  |  First Impressions 
Rating:
5.0

The staff working were outstanding. Especially the storage lady who showed me around

Desmond C.  |  First Impressions 
Rating:
5.0

Velma and Celina went above their duties to make sure I was satisfied with not Th the truck and storage unit.

Mary A.  |  First Impressions 
Rating:
5.0

Very helpful

Adrienne J.  |  Overall Experience 
Rating:
5.0

The manager was very helpful at checkin. Backing my truck up to the elevator and only making one trip made unloading incredibly easy and fast.

Kevin P.  |  First Impressions 
Rating:
2.0

I got 'late payment' notices every tie even though i signed up for auto pay. I also got charged for the last month even though we gave our proper notice and vacated before the month was out. REFUND.

Amber D.  |  Overall Experience 
Rating:
5.0

Checking in was quick and hassle free. The facility was clean and spacious. Perfect location.

Ann T.  |  First Impressions 
Rating:
5.0

Thank you for your courtesy and professionalism.

Judith B.  |  First Impressions 
Rating:
5.0

It's always about service and accessibility. Thanks you for taking care of my needs.

THOMAS A.  |  Overall Experience 
Rating:
1.0

Thanks for letting someone cut my lock and steal most of my stuff and not keeping up with the case for it. Worst experience ever. Will never use U-Haul again

courtney B.  |  Overall Experience 
Rating:
1.0

All of my belongings were flooded. I have to restart all of the essentials I need for everyday living. We were not even aware that our unit Was flooded or that there were any issues regarding this.

ramsey i.  |  Overall Experience 
Rating:
4.0

Only issue was that a rat got into our storage unit somehow and ate a hole in our mattress.

elizabeth j.  |  Overall Experience 
Rating:
5.0

Bit of a mouse problem but other than excellent.

CHRISTOPHER L T.  |  Overall Experience 
Rating:
2.0

Mouse all in my things I will not be back

crystal m.  |  Overall Experience 
Rating:
5.0

Chris was always very helpful and efficient.

aimee b.  |  Overall Experience 
Rating:
5.0

People are very friendly and the storage space very clean and secure.

Karla R.  |  Overall Experience 
Rating:
5.0

All my needs were met! I was very pleased with the way staff found the right storage size to fit all my belongings.

MARCUS W.  |  Overall Experience 
Rating:
1.0

Facilities were very unkept. Rat feces was everywhere in unit and there was even a dead rat toward the end of my stay! Roof caved in and caused water damage to my things. Do NOT recommend whatsoever.

Alexis D.  |  Overall Experience 
Rating:
2.0

Poor reception and difficult to get storage unit set up properly

bridget g.  |  Reservation 
Rating:
5.0

Thank you for having wonderful employees such as Chris running your fail operations.

yolanda s.  |  Reservation 
Rating:
3.0

Mice got in and ate my things

Kirsten T.  |  Overall Experience 
No reviews have been submitted for this location.

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