Customer Reviews for U-Haul Moving & Storage at E Fremont St

2152 reviews

2030 E Fremont St   Las Vegas, NV 89101
(Off of 21st Street)

(702) 384-1360

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(702) 384-1360

2030 E Fremont St
Las Vegas, NV 89101
(Off of 21st Street)

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kalani W. 
Rating:
5.0

Customer did not leave a comment.

Jason K. 
Rating:
2.0

Take that wack credit card requirement off the vans. Also, put that on your website so that when people are booking they will know not to bother.

Brandon W. 
Rating:
4.0

Customer did not leave a comment.

Patrick B. 
Rating:
5.0

Great job by staff

JOhn W. 
Rating:
5.0

We lov th6.ed experience to work with you guys the customer service are the best

Luis R. 
Rating:
5.0

💯 percent Great 👌!!!!! Javier and Co worker Great Help

Rosalind C. 
Rating:
5.0

Nothing. The young gentleman who helped me was both professional and personable. This location was much faster and more efficient than the Uhaul location on Russell in Henderson, NV where I rented a truck last month.

Christine J. 
Rating:
4.0

Website vehicle availibility limited. Scheduling of trailer was to tight, failure of previous trailer was late , requiring upgrade which was appreciated but oversized for need and vehicle. Need to inventory more 5×9 ramp trailers in the area. 5star otherwise.

Lyndon M. 
Rating:
4.0

I rented a car trailer it was ready when they said it would be and the attendant was very professional that hook it up to my truck.

Lewis B. 
Rating:
5.0

No comment

Ely B. 
Rating:
2.0

The 2 older gentleman where great, but there is 2 young adults that are worthless. The entire time they are on their phones and avoiding work . The office was empty with only me as a customer inside . I called the phone and was on hold for over 20 minutes while these 2 young guys just sat there bored and on their phones .

Victor H. 
Rating:
5.0

There was a mask left in the dashboard from the driver before us. We just left it there, but was gross to see. Everything else was spiffy clean!! Happy with the customer service. Very friendly and helpful.

Joshua L. 
Rating:
4.0

The wait to pick up the truck was very long - approximately 1.5 hours. That process should be streamlined somehow. It would also be helpful if someone gave a briefing on operation of the controls of the truck. I had trouble engaging the cruse control, but finally figured it out.

Timothy W. 
Rating:
5.0

Customer did not leave a comment.

Montrell K. 
Rating:
1.0

The gentlemen that helped me was very rude i got charged an extra fee of $90.00 for no reason the phone number to contact this location never reaches this location. The truck i rented also broke down had to have the uhaul an extra day and then they charge me! Will be contacting corporate. Worst experience ever!

Shantea W. 
Rating:
5.0

Customer did not leave a comment.

Melanie H. 
Rating:
4.0

Customer did not leave a comment.

Carl W. 
Rating:
5.0

Everything was perfect and the representative helping us she was amazing..

Charles A. 
Rating:
3.0

Explain the safe travel charges

Rei V. 
Rating:
4.0

My fuel tank was not fulll.. I ended up getting 7.9 mpg on first tank that was supposedly full and i got 11.9 when i filled in the first time ...

Philip Q. 
Rating:
5.0

Great customer service

Melanie H. 
Rating:
2.0

I did not rent furniture pads, a utility dolly, or a furniture dolly. They weren't on the truck when I picked it up or dropped off. This needs to be corrected on the bill. Also, the online 24/7 rental process is confusing and extremely hard to navigate.

Eileen E. 
Rating:
5.0

Everything was great! No improvements needed!!

Katrina R. 
Rating:
1.0

You charged my debit card$100 for a bill that was$25. I returned the truck on Monday and I still do not have my refund. If you can take it out right away then you can put it back right away. I asked for proof that they had issued a credit and they refused to give it to me

Rosemary H. 
Rating:
5.0

All the workers have given an excellent service

Arturo C. 
Rating:
5.0

Customer did not leave a comment.

LYLE F. 
Rating:
5.0

Customer did not leave a comment.

Joshua P. 
Rating:
5.0

More people up front to move the line quicker, other than that fast service.

Austin G. 
Rating:
4.0

Customer did not leave a comment.

Tashia B. 
Rating:
2.0

When the truck I rented broke down and was towed to the Uhaul location. Then moved the next day so it was out of the way. The truck was left unlocked with my possession inside. This lead to allow the start of the breaking to occur.

Debra H.  |  Overall Experience 
Rating:
5.0

Some of the friendliest and most helpful Uhaul personnel with which I've had the privilege to work.

Curtis W. 
Rating:
5.0

continue to keep hiring people who love their job, and treat people how people deserve to be treated!

Melissa N. 
Rating:
5.0

Customer did not leave a comment.

JAEHEE Y. 
Rating:
1.0

When a customer brings back the truck with a full tank instead of 3/4 full, reimburse the customer or give credit for a future visit. Don't tell the customer you're sh-t out of luck and there's nothing that can be done. That's bad management and and even worse business practice.

Ruben K. 
Rating:
3.0

Customer did not leave a comment.

Mercedes M. 
Rating:
5.0

Very efficient operation. Thank You!

Wade G. 
Rating:
5.0

Great service nothing to improve

monica R. 
Rating:
2.0

was charged incorrectly for extra miles. no interest in correcting from drop off staff. They just said we are charging you and thats the way it is

Nirinjan K. 
Rating:
4.0

Everything and everyone was great, the only thing I had issues with is that as soon as I arrived to my destination the check engine light came on, and the truck ran great but I was worried the uhaul might break down on me..but thank God I got here savage and sound.

Patricia G. 
Rating:
4.0

Customer did not leave a comment.

Mary L. 
Rating:
5.0

Thanks for everything to the people from H-U-HAUL they helping a lot they are frenly

Gerardo A. 
Rating:
5.0

Very well-maintained and good customer service at all times helped out a lot thank you I appreciate to all their hard work they do for us

Armando G. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
5.0

Super friendly customer service. Was in and out fast. I didn't have what was needed to tow but friendly employee got me all set up. Thank you!

Eduardo B. 
Rating:
5.0

Good costumer service

Aaron M. 
Rating:
5.0

Best agents in vegas

Justin W. 
Rating:
5.0

I really appreciate this location over the rest! I will Make sure to use this for the next time and refer it to My friends and family. When I went to pick up the rep was very friendly and explained to me she was new and apologized for taking long. She explained everything to me in depth also assisted me with pulling the truck out. She was very friendly was not afraid to ask for help when she needed it. When I dropped off I had the same great experience. I will make sure to use this location from now on.

Anahy V. 
Rating:
5.0

Customer did not leave a comment.

Jeremy C. 
Rating:
4.0

Prices are misleading. Advertise $20 vans but local 4 hour move was almost $100

Marisa P. 
Rating:
1.0

Customer did not leave a comment.

JOSE LUIS H. 
Rating:
4.0

Customer did not leave a comment.

Jay F. 
Rating:
5.0

I truly appreciate the guys getting me in the truck and out the door in a timely manner! It's important and they totally get it!🙂 Thank you guys!

Valkyre P. 
Rating:
4.0

Customer did not leave a comment.

Nicolas D. 
Rating:
5.0

Outstanding customer service!

Aminah M. 
Rating:
2.0

Showed up to get my trailer and the tire was flat with a piece of metal in it. Owner told me to call road side service to fix it. Why in the hell does the customer have to call road side service while in the uhual parking lot? Also, you all need to hire me so I can show younhow to do customer service. 1) you always deliver to the customers closet uhual. You don't make the customer trail for hours and waste their time and fuel to pick up something from you. 2) equipment is inspected and ready for scheduled pick so they don't have to wait for over an hour to get their trailer fixed which should have already been ready to go. 3) rent 5x 10 trailers to go across country. No reason to make the customer to up or down size for their needs. Anyway Dave at road side service was great but you all need to up your game before somebody like me comes in to start a business to out do you which wouldn't be hard with your customer service.

Ronald B. 
Rating:
5.0

Customer did not leave a comment.

Keith M. 
Rating:
5.0

Customer did not leave a comment.

Theodore W. 
Rating:
5.0

Staff was professional and very courteous! They went above and beyond! Great crew!

DONALD J. 
Rating:
5.0

This is the only U-Haul we go to now. Used to go to the one on Boulder Hwy but had issues with them. Everyone at the Fremont location are great!

Ricky M. 
Rating:
4.0

Customer did not leave a comment.

Rebecca H. 
Rating:
5.0

Customer did not leave a comment.

Barbara J. 
Rating:
5.0

we had excellent service. Thank you

Caroline D. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Customer did not leave a comment.

Phil H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jane S. 
Rating:
4.0

Customer did not leave a comment.

Jane S. 
Rating:
5.0

Customer did not leave a comment.

Sean L. 
Rating:
5.0

Great service

Shane W. 
Rating:
5.0

As always, Uhaul has an outdated computer software system that slows check out times, greatly. This is not the individual store's fault but represents a poorly run organization. The corporation is poor but the store employees are excellent.

Kevin J. 
Rating:
3.0

Dropped off trailer after Hours

Barbara F. 
Rating:
4.0

Customer did not leave a comment.

Michael M. 
Rating:
4.0

This location must be very busy! Tried numerous times to speak with them at this specific location but was always unsuccessful and my calls were always rolled over to the regional answering office! I would then be on hold for at least a minimum of 30 mins. All in all the Uhaul was great and worked out perfect for us!!

Charles C. 
Rating:
5.0

Customer did not leave a comment.

Veronica S. 
Rating:
5.0

Customer did not leave a comment.

Linda M. 
Rating:
5.0

I had some issues with the van itself - it wouldn't turn over a few times which was panic inducing at three am a couple hundred miles from a city in the middle of a snowstorm. But the staff and rental and return were great. Said snowstorm kept me stuck in a mountain pass for a day and had a domino effect, losing me my movers on both ends among a myriad of other problems which left me two days late returning my truck. I was very worried about this and how big of an issue this might be but they were completely understanding and didn't make it an issue at all, which at the end of a very stressful few days was extremely appreciated.

Rue L. 
Rating:
5.0

The manager which I cant remember his name was very helpful. I wasn't having the best morning and everything was piling up. First the guy that was about to hook the trailer to my truck couldn't find the wire cord for the lights of the trailer which I didn't know it had any, since it was originally installed at a U haul location a while ago. I was about to rent a pick up truck with a bigger trailer at a different location far away. My Wife then decides to ask the manager if could please check himself and he agreed the the second I was about to pay, he could've said other wise but he stop and jump to action, and he insisted in finding that plug. he later then stated that U haul sometime install them inside the vehicle and he did find it very hidden within the spare tire, he didn't hesitate to tell me to not worry about the new reservation and that he would personally take care of it. he was fast and reliable to get us out of there in time before I was late to my appointment.

Carlos G. 
Rating:
5.0

Excellent service!!! This is a athletic staff and helped in every way when there was a misunderstanding with a off premises customer service representative (corporate). True angles in these uncertain time's. Thank guys your the best!!!

Larry K. 
Rating:
4.0

Customer did not leave a comment.

Senio Norman T. 
Rating:
5.0

Great place & professional service

Alain L. 
Rating:
3.0

Location for return was 9 miles from my new home, there was a Uhaul next door to my home. Maybe the original Uhaul should have asked for my address. I wouldn't have had to travel far to return my rental.

Andrea S. 
Rating:
5.0

I want a refund I'm not happy that I recked and got a few dents in my car

Taren K. 
Rating:
5.0

Customer did not leave a comment.

Linda H. 
Rating:
5.0

Truck was ready to go, no waiting!

Robert V. 
Rating:
5.0

Customer did not leave a comment.

Robert V. 
Rating:
5.0

I wish I could have been allowed to put a few more gallons of gas in the truck than incur such a hefty $70 charge other than that, I do all my business at this location all the guys are great.

Rating:
5.0

Quick and friendly! Thank you so much to the staff.

Rigoberto R. 
Rating:
5.0

Joshua was the person who made our experience with u-haul very nice! I give 5 stars thank you

lisa B. 
Rating:
5.0

Staff was super helpful

david l.  |  Overall Experience 
Rating:
5.0

Much more professional

Michael D. 
Rating:
5.0

Speak clear to customers

Victoria N. 
Rating:
2.0

The staff in Las Vegas were not accommodating and tried to overcharge by $500 for storage. They kept changing dates and times for drop off and pick up of containers. I had to call the regional center 3 times to get things priced right and delivered, picked up properly. It was very frustrating. The LA office was helpful on time & efficient

DIANNA I. 
Rating:
5.0

Customer did not leave a comment.

Steven L. 
Rating:
4.0

Customer did not leave a comment.

Jeremy D. 
Rating:
5.0

Check in person was very friendly we had a few good laughs I even tipped him.

Stuart H. 
Rating:
5.0

Just keep up the great service

Charles W. 
Rating:
5.0

Very helpful, quick, efficient, and courteous. Highly recommended

JEANIE K. 
Rating:
5.0

The follow along guide to picking up the Uhaul was inaccurate. It says the truck number is located on the "bottom left" of the truck, but the number was at the top-right. The photo on the page to show where to find the number was broken and didn't show where to find the number. I looked at several trucks unable to find the number until an employee came over to help. I wouldn't have been able to complete the do-it-yourself check in without this employee. He told me each step to perform and was very friendly and helpful. But the do-it-yourself steps were vague and hard to follow.

Michelle D. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
5.0

Easy to work with on last minute rentals. Staff are customer service oriented and cordial.

Kevin L. 
Rating:
3.0

We made reservations in advanced and was called the night before and was told they overbooked and no truck available at that location so we had to get it from a further away location which caused us to pay more for mileage

Ronald P. 
Rating:
5.0

Customer did not leave a comment.

KURT S. 
Rating:
5.0

Everyone was always kind and helpful. I appreciated how they looked out for me all the time.

Jamie Lynn M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ronald r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ronald r.  |  Overall Experience 
Rating:
5.0

The guys were very patient and accommodating. They took very good care of me. Thanks!

RoSalyn S.  |  First Impressions 
Rating:
5.0

The manager was awesome. He was very helpful, friendly and professional.

Tom P.  |  First Impressions 
Rating:
3.0

UBox was exactly what I needed. Easy process.

Zachary M.  |  Overall Experience 
Rating:
5.0

Staff were great! They put in extra effort to make sure they met our special needs.

Ellen B.  |  Overall Experience 
Rating:
5.0

Awesome staff!!!

Marque A.  |  Overall Experience 
Rating:
5.0

Everything was great

Gabriel A.  |  Overall Experience 
Rating:
4.0

We would like to thank Steve his very professional he assisted us in a timely manner and he is very knowledgeable of his duties. Steve assisted us a lot more than the manager. at the Fremont locatio

RUPERT R.  |  Overall Experience 
Rating:
4.0

I didn't actually go to the location but I enjoyed the customer service I received via the telephone

Melissa J.  |  Overall Experience 
Rating:
5.0

everything went well

Stephen c.  |  Overall Experience 
Rating:
1.0

The worst customer service I have ever had in my entire life!!!!!!! Horrible experience!

William S.  |  Overall Experience 
Rating:
2.0

Most staff was helpful, not greatest area. Homeless addicts would bother me at my unit which is outside. Ridiculous that i had to wait and get their key to a lock. No other storage does this.

STEVE W.  |  Overall Experience 
Rating:
3.0

Manager is not manager material at all. Also when I rented my storage they said every night they put a second lock on the unit. That never happens.

William S.  |  Reservation 
Rating:
5.0

Thank you.

Lucien L.  |  Overall Experience 
Rating:
5.0

Very helpful

Aaron B.  |  Reservation 
Rating:
5.0

Everyone was always helpful and respectful. Excellent service every time.

Curtis F.  |  Overall Experience 
Rating:
3.0

The girl working there didn't set up my pick up prior to having come in the day before and scheduling it. Really frustrating.

Maria P.  |  Overall Experience 
Rating:
4.0

great bunch of guys, very helpful & friendly

JUSTIN P.  |  Overall Experience 
No reviews have been submitted for this location.

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