Customer Reviews for U-Haul Moving & Storage at E Fremont St

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at E Fremont St

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Melissa N.
Rating:

continue to keep hiring people who love their job, and treat people how people deserve to be treated!

JAEHEE Y.
Rating:

Customer did not leave a comment.

Ruben K.
Rating:

When a customer brings back the truck with a full tank instead of 3/4 full, reimburse the customer or give credit for a future visit. Don't tell the customer you're sh-t out of luck and there's nothing that can be done. That's bad management and and even worse business practice.

Mercedes M.
Rating:

Customer did not leave a comment.

Wade G.
Rating:

Very efficient operation. Thank You!

monica R.
Rating:

Great service nothing to improve

Nirinjan K.
Rating:

was charged incorrectly for extra miles. no interest in correcting from drop off staff. They just said we are charging you and thats the way it is

Patricia G.
Rating:

Everything and everyone was great, the only thing I had issues with is that as soon as I arrived to my destination the check engine light came on, and the truck ran great but I was worried the uhaul might break down on me..but thank God I got here savage and sound.

Mary L.
Rating:

Customer did not leave a comment.

Gerardo A.
Rating:

Thanks for everything to the people from H-U-HAUL they helping a lot they are frenly

Armando G.
Rating:

Very well-maintained and good customer service at all times helped out a lot thank you I appreciate to all their hard work they do for us

Mark M.
Rating:

Customer did not leave a comment.

Richard P.
Rating:

Customer did not leave a comment.

Eduardo B.
Rating:

Super friendly customer service. Was in and out fast. I didn't have what was needed to tow but friendly employee got me all set up. Thank you!

Aaron M.
Rating:

Good costumer service

Justin W.
Rating:

Best agents in vegas

Anahy V.
Rating:

I really appreciate this location over the rest! I will Make sure to use this for the next time and refer it to My friends and family. When I went to pick up the rep was very friendly and explained to me she was new and apologized for taking long. She explained everything to me in depth also assisted me with pulling the truck out. She was very friendly was not afraid to ask for help when she needed it. When I dropped off I had the same great experience. I will make sure to use this location from now on.

Jeremy C.
Rating:

Customer did not leave a comment.

Marisa P.
Rating:

Prices are misleading. Advertise $20 vans but local 4 hour move was almost $100

JOSE LUIS H.
Rating:

Customer did not leave a comment.

Jay F.
Rating:

Customer did not leave a comment.

Valkyre P.
Rating:

I truly appreciate the guys getting me in the truck and out the door in a timely manner! It's important and they totally get it!🙂 Thank you guys!

Nicolas D.
Rating:

Customer did not leave a comment.

Aminah M.
Rating:

Outstanding customer service!

Ronald B.
Rating:

Showed up to get my trailer and the tire was flat with a piece of metal in it. Owner told me to call road side service to fix it. Why in the hell does the customer have to call road side service while in the uhual parking lot? Also, you all need to hire me so I can show younhow to do customer service. 1) you always deliver to the customers closet uhual. You don't make the customer trail for hours and waste their time and fuel to pick up something from you. 2) equipment is inspected and ready for scheduled pick so they don't have to wait for over an hour to get their trailer fixed which should have already been ready to go. 3) rent 5x 10 trailers to go across country. No reason to make the customer to up or down size for their needs. Anyway Dave at road side service was great but you all need to up your game before somebody like me comes in to start a business to out do you which wouldn't be hard with your customer service.

Keith M.
Rating:

Customer did not leave a comment.

Theodore W.
Rating:

Customer did not leave a comment.

DONALD J.
Rating:

Staff was professional and very courteous! They went above and beyond! Great crew!

Ricky M.
Rating:

This is the only U-Haul we go to now. Used to go to the one on Boulder Hwy but had issues with them. Everyone at the Fremont location are great!

Rebecca H.
Rating:

Customer did not leave a comment.

Barbara J.
Rating:

Customer did not leave a comment.

Caroline D.
Rating:

we had excellent service. Thank you

David T.
Rating:

Customer did not leave a comment.

Phil H. | First Impressions |
Rating:

Customer did not leave a comment.

Jane S.
Rating:

Customer did not leave a comment.

Jane S.
Rating:

Customer did not leave a comment.

Sean L.
Rating:

Customer did not leave a comment.

Shane W.
Rating:

Great service

Kevin J.
Rating:

As always, Uhaul has an outdated computer software system that slows check out times, greatly. This is not the individual store's fault but represents a poorly run organization. The corporation is poor but the store employees are excellent.

Barbara F.
Rating:

Dropped off trailer after Hours

Michael M.
Rating:

Customer did not leave a comment.

Charles C.
Rating:

This location must be very busy! Tried numerous times to speak with them at this specific location but was always unsuccessful and my calls were always rolled over to the regional answering office! I would then be on hold for at least a minimum of 30 mins. All in all the Uhaul was great and worked out perfect for us!!

Veronica S.
Rating:

Customer did not leave a comment.

Linda M.
Rating:

Customer did not leave a comment.

Rue L.
Rating:

I had some issues with the van itself - it wouldn't turn over a few times which was panic inducing at three am a couple hundred miles from a city in the middle of a snowstorm. But the staff and rental and return were great. Said snowstorm kept me stuck in a mountain pass for a day and had a domino effect, losing me my movers on both ends among a myriad of other problems which left me two days late returning my truck. I was very worried about this and how big of an issue this might be but they were completely understanding and didn't make it an issue at all, which at the end of a very stressful few days was extremely appreciated.

Carlos G.
Rating:

The manager which I cant remember his name was very helpful. I wasn't having the best morning and everything was piling up. First the guy that was about to hook the trailer to my truck couldn't find the wire cord for the lights of the trailer which I didn't know it had any, since it was originally installed at a U haul location a while ago. I was about to rent a pick up truck with a bigger trailer at a different location far away. My Wife then decides to ask the manager if could please check himself and he agreed the the second I was about to pay, he could've said other wise but he stop and jump to action, and he insisted in finding that plug. he later then stated that U haul sometime install them inside the vehicle and he did find it very hidden within the spare tire, he didn't hesitate to tell me to not worry about the new reservation and that he would personally take care of it. he was fast and reliable to get us out of there in time before I was late to my appointment.

Larry K.
Rating:

Excellent service!!! This is a athletic staff and helped in every way when there was a misunderstanding with a off premises customer service representative (corporate). True angles in these uncertain time's. Thank guys your the best!!!

Senio Norman T.
Rating:

Customer did not leave a comment.

Alain L.
Rating:

Great place & professional service

Andrea S.
Rating:

Location for return was 9 miles from my new home, there was a Uhaul next door to my home. Maybe the original Uhaul should have asked for my address. I wouldn't have had to travel far to return my rental.

Taren K.
Rating:

I want a refund I'm not happy that I recked and got a few dents in my car

Linda H.
Rating:

Customer did not leave a comment.

Robert V.
Rating:

Truck was ready to go, no waiting!

Robert V.
Rating:

Customer did not leave a comment.

Rating:

I wish I could have been allowed to put a few more gallons of gas in the truck than incur such a hefty $70 charge other than that, I do all my business at this location all the guys are great.

Rigoberto R.
Rating:

Quick and friendly! Thank you so much to the staff.

lisa B.
Rating:

Joshua was the person who made our experience with u-haul very nice! I give 5 stars thank you

david l. | Overall Experience |
Rating:

Staff was super helpful

Michael D.
Rating:

Much more professional

Victoria N.
Rating:

Speak clear to customers

DIANNA I.
Rating:

The staff in Las Vegas were not accommodating and tried to overcharge by $500 for storage. They kept changing dates and times for drop off and pick up of containers. I had to call the regional center 3 times to get things priced right and delivered, picked up properly. It was very frustrating. The LA office was helpful on time & efficient

Steven L.
Rating:

Customer did not leave a comment.

Jeremy D.
Rating:

Customer did not leave a comment.

Stuart H.
Rating:

Check in person was very friendly we had a few good laughs I even tipped him.

Charles W.
Rating:

Just keep up the great service

JEANIE K.
Rating:

Very helpful, quick, efficient, and courteous. Highly recommended

Michelle D.
Rating:

The follow along guide to picking up the Uhaul was inaccurate. It says the truck number is located on the "bottom left" of the truck, but the number was at the top-right. The photo on the page to show where to find the number was broken and didn't show where to find the number. I looked at several trucks unable to find the number until an employee came over to help. I wouldn't have been able to complete the do-it-yourself check in without this employee. He told me each step to perform and was very friendly and helpful. But the do-it-yourself steps were vague and hard to follow.

Jeffrey M.
Rating:

Customer did not leave a comment.

Kevin L.
Rating:

Easy to work with on last minute rentals. Staff are customer service oriented and cordial.

Ronald P.
Rating:

We made reservations in advanced and was called the night before and was told they overbooked and no truck available at that location so we had to get it from a further away location which caused us to pay more for mileage

KURT S.
Rating:

Customer did not leave a comment.

Lisa A.
Rating:

Boxes in San Antonio weren't ready when the moving help team arrived and delayed the move by 6-8 hours. Furniture arrived damaged and even though I purchased insurance I did not receive reimbursement for my damaged items. Will not use the Uboxes again or recommend them to friends.

Shara D.
Rating:

Everyone working at the UHaul was professional and nice

AMANDA F.
Rating:

Customer did not leave a comment.

Leo M.
Rating:

Customer did not leave a comment.

David K.
Rating:

It was slightly overwhelming as I had never done this before, so there were questions I could have asked but didn't because I wasn't smart enough to ask.

Robert L.
Rating:

Customer did not leave a comment.

Alfonzo M.
Rating:

It's a a great experience and great customer service and convenient for me on a early day I needed the help . I will use your location and service again . Thank you to the agent that assisted me in my endeavors.

Hugh B.
Rating:

Customer did not leave a comment.

Philip C.
Rating:

just the opposite of florida office ... all your locations should be U-Haul ONLY

Linda M.
Rating:

Quick and easy!

HAILEY BREZINSKY C.
Rating:

Customer did not leave a comment.

Duane B.
Rating:

Customer did not leave a comment.

Connie B.
Rating:

Customer did not leave a comment.

William C.
Rating:

Customer did not leave a comment.

Alan B.
Rating:

Customer did not leave a comment.

JESSICA L.
Rating:

Advise customers where the lock box is located for after hours drop off . I wasn't told and I could not find it. I wasn't told either.

Kamileah K.
Rating:

Customer did not leave a comment.

Elan E.
Rating:

The gentleman who helped us check out the trailer was an excellent employee. He communicated well he knew his stuff he was incredibly helpful & professional!

BRUCE H.
Rating:

I was very impressed by Alejandro great personality, knows his job and very quick, efficient ,

Rachel S.
Rating:

I had a one way reservation that I could nit afford so I had to cancel that reservation and get an intown truck to put my belongings in storage. I went to the University Center location .04 miles from my home and was told that I had to go to a Corporate location because they were concerned I was going to take the intown rental for a one way trip. That was very insulting. You are now accusing me of being a thief when in fact I do not have a record, I have been using Uhaul for years and I worked for the company 12 years ago. By making me go to the other location u added over 10 miles to my trip and wouldnt credit any of the miles. Customer service is getting worse and worse at uhaul. This may have been my last straw. I spend anywhere between $1000 and $2000 a year with Uhaul, u would think they would like to keep frequent movers happy.

Candy K.
Rating:

Customer service was very good.

Rodney C.
Rating:

Great service

Anthony V.
Rating:

Joshua Kerner accepted my truck drop off. He was kind and professional. He made me feel at ease on moving forward.

Troy R.
Rating:

Customer did not leave a comment.

Montrell K.
Rating:

Customer did not leave a comment.

Robert P.
Rating:

Customer did not leave a comment.

Fran W.
Rating:

Customer did not leave a comment.

daniel R.
Rating:

Customer did not leave a comment.

JOHN T.
Rating:

Customer did not leave a comment.

Jeffrey D.
Rating:

Customer did not leave a comment.

Anthony P.
Rating:

Always slow service.

Jamie Lynn M. | Overall Experience |
Rating:

Everyone was always kind and helpful. I appreciated how they looked out for me all the time.

ronald r. | First Impressions |
Rating:

Customer did not leave a comment.

ronald r. | Overall Experience |
Rating:

Customer did not leave a comment.

RoSalyn S. | First Impressions |
Rating:

The guys were very patient and accommodating. They took very good care of me. Thanks!

Tom P. | First Impressions |
Rating:

The manager was awesome. He was very helpful, friendly and professional.

Zachary M. | Overall Experience |
Rating:

UBox was exactly what I needed. Easy process.

Ellen B. | Overall Experience |
Rating:

Staff were great! They put in extra effort to make sure they met our special needs.

Marque A. | Overall Experience |
Rating:

Awesome staff!!!

Gabriel A. | Overall Experience |
Rating:

Everything was great

RUPERT R. | Overall Experience |
Rating:

We would like to thank Steve his very professional he assisted us in a timely manner and he is very knowledgeable of his duties. Steve assisted us a lot more than the manager. at the Fremont locatio

Melissa J. | Overall Experience |
Rating:

I didn't actually go to the location but I enjoyed the customer service I received via the telephone

Stephen c. | Overall Experience |
Rating:

everything went well

William S. | Overall Experience |
Rating:

The worst customer service I have ever had in my entire life!!!!!!! Horrible experience!

STEVE W. | Overall Experience |
Rating:

Most staff was helpful, not greatest area. Homeless addicts would bother me at my unit which is outside. Ridiculous that i had to wait and get their key to a lock. No other storage does this.

William S. | Reservation |
Rating:

Manager is not manager material at all. Also when I rented my storage they said every night they put a second lock on the unit. That never happens.

Lucien L. | Overall Experience |
Rating:

Thank you.

Aaron B. | Reservation |
Rating:

Very helpful

Curtis F. | Overall Experience |
Rating:

Everyone was always helpful and respectful. Excellent service every time.

Maria P. | Overall Experience |
Rating:

The girl working there didn't set up my pick up prior to having come in the day before and scheduling it. Really frustrating.

JUSTIN P. | Overall Experience |
Rating:

great bunch of guys, very helpful & friendly

No reviews have been submitted for this location.

Back
To Top