Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Exhaust pipe came loose from bracket. Uhaul sent roadside service to fix it. Problem fixed and we were back on the road.
Steve D
Rating:
5.0
Customer did not leave a comment.
PHILIP N
Rating:
4.0
Customer did not leave a comment.
MARK B
Rating:
5.0
We did get confused about having a reservation at one place for over a week then on Saturday we got a call that we had to go to another. Bt the reservation was good, but the other place was a lot further than the one we had before.
ROBERT L
Rating:
1.0
Drop off location staff are not very helpful and mean. Fat, Asian attendant commented “I hate when people press these dashboard buttons like they don’t have anything better to do.” - referring to the buttons to switch between mileage counter.
I returned vehicle/truck on 06/29/25, the return didn’t appear on the app until 6/30/25 when I called customer service. The return location also said to customer service “they lost the keys and its locked”- I told customer service the description of the staff i returned the truck to and per customer service, location staff “found the keys” immediately within two minutes of describing the staff I returned the truck to.
The truck now appears on my app as “Returned”.
WILL AVOID THIS LOCATION AND TELL EVERYONE I KNOW OF MY EXPERIENCE.
ABBE M
Rating:
5.0
Customer did not leave a comment.
Marcos S
Rating:
5.0
As far as I can tell everything is good
NELSON A
Rating:
5.0
Customer did not leave a comment.
OSMEL R
Rating:
1.0
Paid 1300 twice for my box 3rd time almost 2500 dollars and there was zero communication the app was extremely hard to use no one contacted me customer service was rude. I will not be using uhaul box again 3 times in 3 years I've used to never again and I will not recommend to anyone else. Rip off
Paxton B
Rating:
4.0
Customer did not leave a comment.
DAMIANOS A
Rating:
5.0
Helpful, knowledgeable, folks work here.
Service is fast and efficient.
The prices are reasonable for what you’re renting.
The Assistant Manager Bill has been exceptionally helpful throughout my project.
Kiddos to your Fremont and East Charleston properties and their upkeep.
NEAL P
Rating:
4.0
Customer did not leave a comment.
CYNTHIA L
Rating:
4.0
Have more people working the counter during busy hours, especially on Saturdays and Mondays.
EVERETT D
Rating:
5.0
Bill the manager was truly amazing.
MARTIN B
Rating:
5.0
Staff was great
NATHAN W
Rating:
3.0
Customer did not leave a comment.
STEPHEN B
Rating:
3.0
The equipment performed phenomenally some of the best equipment I’ve ever had.
JAMES H
Rating:
3.0
Customer did not leave a comment.
Keith G
Rating:
5.0
Customer did not leave a comment.
BENJAMIN V
Rating:
5.0
I am a repeat customer at this location for I believe the last two maybe 2 1/2 years for one primary reason, the service is always excellent. I was helped today by Natalia, she did a wonderful job, very personable and professional. While I was inspecting the van Before leaving, Bill greeted me in the lot to make sure everything was OK. As always, thank you I will see you all next month.
MARK F
Rating:
5.0
Outstanding service, both behind the counter and in the yard.
Matthew V
Rating:
1.0
The equipment was not properly connected, the staff was not very thorough.
ALESSIA B
Rating:
5.0
Overall everything went great & was easy. Professional people & good service.
MITCHELL T
Rating:
5.0
Customer did not leave a comment.
Robert N
Rating:
5.0
I have been renting from this location for approximately three years once a month. Recently, the last two months the cargo van that I reserved three weeks in advance has not been available and I have had to take a 10 foot box truck. That is most certainly inconvenient for me and considerably more expensive both in mileage and gas. In the future Iwill not be accepting a 10 foot box truck rather than the cargo van that I had reserved. Both Bill and Brittany are great. The issue must be with other parties.
MARK F
Rating:
5.0
Customer did not leave a comment.
MARCO R
Rating:
5.0
Thanks for the convenience!!!!
RODNEY G
Rating:
5.0
Customer did not leave a comment.
Noel C
Rating:
5.0
All good!!
NICOLAS M
Rating:
5.0
Nothing customer was excellent besides location I only go to this location.
Richard R
Rating:
5.0
Thank you for supporting me during this stressful time!
Cesar C
|
Overall Experience
Rating:
5.0
Very good Thank you
YU W
Rating:
5.0
N/A
QUINCY T
Rating:
5.0
Drop off was quick and easy, staff helpful and friendly!
Steven A
Rating:
5.0
Customer did not leave a comment.
MICHAEL J
Rating:
1.0
The attendant that worked March 2, 2025 Sunday was not attentive. I had a reservation, and notice he help 5 other customers ahead of me but when I was the next person to attend to he avoided me on 4 times while I'm standing at counter. Also, I returned the trailer and 5:49pm Sunday and it was never checked in by the same agent that I got the trailer from so I got charged additional 151.62 . He also told me that that location close at 8pm which in reality after speaking to GM she told me that location close at 5pm. Worst ever this this employee.
DAVID P
Rating:
4.0
All the staff I worked with were lovely and once we were able to pick up the truck, it was great. However, when reserving it gave us the option for mobile pick up on the app. We reserved our truck for 6am thinking we would be able to pick it up, only to find out that they didn’t mobile app check-ins at this location. We had to wait an hour until they opened at 7 to pick up. I would make it so that it doesn’t seem you can mobile pick up if you can’t? We got up early for nothing when we could have just arrived at 7.
CLAUDIA H
Rating:
5.0
Customer did not leave a comment.
MARK F
Rating:
1.0
Never again
CHRISTOPHER P
Rating:
1.0
The girl at the counter was not FRIENDLY AT ALL!!!! They seemed overwhelmed and very unhappy. They Charged me to take car off the U-Haul trailer. I mentioned that in the morning they didn’t charge me. She said will it’s up to the location but here we will charge you. The staff here weren’t very nice. First thing was when I pulled up and said I needed help with backing my car off and the guy looked and gave a sigh and said they will charge you $25 and said I needed to go inside.
At the end he was nicer but the 2 inside, 0
For customer service.
The ppl at the U-Haul where I picked up the trailer in SLC, 2100 s 400 w, for my car DID NOT secure the straps on the tires! They came off as I got closer to Vegas. The gentleman who helped me take it the trailer said that was very dangerous that they were not put on correctly. I was very fearful driving the rest of the way and attempted to put them on but they kept falling off. Only thing securing my car was the 2 chained underneath.
MELISSA V
Rating:
5.0
Everything was terrific.
ROBERT A
Rating:
5.0
All members went above and beyond when I was stressed about moving...and made my task go smoothly...
RICHARD A
Rating:
5.0
Customer did not leave a comment.
JOSE A
Rating:
5.0
Sign pointing to entrance so employees don't look at you like weird
CHARLES G
Rating:
5.0
Customer did not leave a comment.
MARVIN C
Rating:
1.0
Associate had an attitude from the start you can already see it. I reserved a cargo van and stated to her that if the key you’re handing me is for a GMC that’s not gonna work due to the fact it’s not fuel efficient. Fell on death ears cause that’s exactly what she gave me. Then she lied about the fact that was all she had left when I returned the key but managed to subsequently find another only to be looking at ball tires across the front literally. I took the vehicle and said I’ll just swap it at another location cause I don’t have time for this crap but you guys have a policy that states you can’t swap a vehicle out at a different location which is stupid as hell plus the location where I picked up had nothing else that day or the next day or mon for that matter. Since when does safety become a non priority at the expense of signing a contract? You ppl preach great equipment cheap rates blah! Blah but you don’t maintain proper servicing of rental equipment cause your all about the money. Raggedy truck with ball tires, suspension issues which you can hear, brake lights out, wipers useless, with only 23,000 miles on it. SMH
HAROLD D
Rating:
5.0
I was given the wrong equipment and wrong truck caused terrible building problems and issues
William H
Rating:
4.0
Wait time when they're trying to get answers from corporate is not effectively being utilized to its potential answers are given wrong questions are not ask correctly words are being rearranged misused not effectively you need to work better on communication skills between renter rinky and corporate this is happening to me first hand and then the wait is excruciating it doesn't take 15 to a half hour to get an answer on a simple question that's my two cents
THOMAS C
Rating:
5.0
Customer did not leave a comment.
RAYMOND W
Rating:
5.0
Nothing
JAMES D
Rating:
5.0
The Manager helped me with my problems with renting very helpful
SYLVESTER R
Rating:
5.0
Customer did not leave a comment.
JOHN S
Rating:
5.0
Customer did not leave a comment.
DAVID G
Rating:
5.0
Customer did not leave a comment.
MARILIN M
Rating:
4.0
Customer did not leave a comment.
RUSSELL K
Rating:
5.0
Everything was great. Friendly efficient staff. BOH. Brittney T. was amazing, too. Not just with just me, with other customers as well.
Ive managed several places, and not my first truck at this location. Best FOH experience by far.
WILLIAM J
Rating:
5.0
Customer service was outstanding they were very helpful and understanding when it was needed
JOHN L
Rating:
4.0
Customer did not leave a comment.
CAROLINE O
Rating:
5.0
Thanks much for resolving the issue
SEYED N
Rating:
5.0
Customer did not leave a comment.
James H
Rating:
5.0
As always, the experience was professional and friendly. Bill got me checked out even though they were having computer issues. Thought I was going to use the van for the full day, but turned it in before end of day. Once again, thank you for the pleasant experience.
MARK F
Rating:
1.0
The worst experience I have ever had. I would never recommend this location. The guy said the storage was two lights up. Which was 8 and I would’ve never went this far. Then I get there. It’s a lock on the unit. They don’t know who’s storage it is thinking it was mine. And I had to wait almost an hour to get a diff unit. It was a mess.telling me I won’t be charged for the day and I was.
TASHADA B
Rating:
3.0
Customer did not leave a comment.
RICHARD B
Rating:
5.0
The m
LEXY J
Rating:
5.0
Nothing
STEVE M
Rating:
5.0
Customer did not leave a comment.
NICHOLAS S
Rating:
5.0
As far as I am concerned, there's nothing to improve for the next customer. The crew are professional. Excellent customer service day in day out
NELSON A
Rating:
5.0
Customer did not leave a comment.
JOHN R
Rating:
5.0
Customer did not leave a comment.
ELISEO L
Rating:
5.0
As far as I can tell, this U-HAUL side have very professional and courteous reps. There's no need for improvement
NELSON A
Rating:
5.0
Great reception team. Arrived too early but very helpful. A++
Aaron L
Rating:
5.0
Brittany was amazing!
DUSTIN M
Rating:
5.0
Customer did not leave a comment.
TIMOTHY J
Rating:
5.0
Bill was amazing! Thank you for being very helpful & understanding. Definitely would recommend to everyone!
FIAILOA T
Rating:
3.0
Rude staff. Although the man who checked me out was vert respectful.
CORRIE B
Rating:
5.0
Customer did not leave a comment.
Stuart R
Rating:
5.0
Everyone was super helpful, I haven’t towed anything in years and they really made it easy.
MICHELLE B
Rating:
5.0
Customer did not leave a comment.
FRANKLIN E
Rating:
5.0
Fast pickup and easy return
STACY S
Rating:
4.0
Customer did not leave a comment.
YODER M
Rating:
5.0
Ez breezy as always.
MARK F
Rating:
5.0
Terrific staff, fast, friendly, and helpful
James T
Rating:
5.0
great service 👌
ANTONIO H
Rating:
5.0
Customer did not leave a comment.
SAMANTHA H
Rating:
1.0
Roman was a nightmare attitude and no customer service skills. Very rude and argumentative just by his demeanor.
Johnny P
Rating:
2.0
Good customer service, van just a little drity and smell like smoke and there ashs in the door
RONNIE M
Rating:
5.0
Everything was great and the staff was fantastic
JAMES P
Rating:
5.0
The person at the desk at 430 on Saturday evening was great
PAUL H
Rating:
5.0
Customer did not leave a comment.
DAN B
Rating:
1.0
The lady who was assisting me was eating chips the entire time she was helping me. Which honestly is pretty rude, putting things in your mouth and then touching paperwork that is handed to a customer. Could have paused eating while assisting me, then go back once I left. Then she was like look for license plate, it's somewhere over there in reference to where the truck is. Then once we got to the truck, there was what appeared to be Human bile/shit (a huge pile) about 5 to 10 feet away from the driver side door.
JOSEPH A
Rating:
5.0
All the workers always greet me and give me the best customer service.
I'm gonna continue going to the same location.
Every body is shriny,
DION T
Rating:
5.0
Customer did not leave a comment.
JOSHUA M
Rating:
2.0
They made it nearly impossible to rent the trailer my wife had reserved in advance. They lied about scanning the driver's license on a "machine". I had to get my sister to come in & use her driver's license, which delayed my departure by a couple hours.
CECILIA H
Rating:
1.0
Review:
I had a very negative experience renting a vehicle from U-Haul. What I expected to be a smooth, professional transaction turned out to be full of issues, particularly due to the poor customer service and lack of transparency.
What Happened:
When I arrived at the office, the assistant refused to rent me the vehicle I had selected, claiming that it wasn’t available, even though the app showed it as available. I found this odd, so I went ahead and made the reservation through the app as the system suggested. When I showed her the reservation confirmation, her attitude changed, and although she finally handed me the vehicle, it was clear that she wasn’t happy about the situation.
Things got worse when, due to the language barrier (my native language is Spanish), she had to call a translator. The whole interaction was uncomfortable, as the assistant seemed impatient and frustrated throughout. All I wanted was to rent the vehicle calmly, but her attitude made it much more stressful.
Additional Problems:
Contract Issues: When I received the vehicle, the contract showed the truck had fewer miles and less gas than it actually did. This created confusion, and when I returned the vehicle, they insisted that I return it with 3/4 of a tank, even though they had given it to me with only half a tank.
Incorrect Mileage Recording: The contract showed the truck having fewer miles than it actually had when I picked it up, which made it look like I had used more miles than I had actually driven. This was frustrating and unnecessary. Although they eventually corrected the mileage, it took time and effort to resolve something that should have been clear from the beginning.
Conclusion:
Overall, my experience was extremely frustrating. The lack of transparency regarding the vehicle’s condition, the unprofessional attitude of the assistant, and the confusion with the contract were unacceptable. It’s disappointing that such a large company like U-Haul failed to provide proper service and clear communication.
While the issue was eventually resolved, the entire process left me feeling upset, both due to the treatment I received and the lack of clarity in their procedures. I cannot recommend this service to anyone looking for a hassle-free rental experience.
EMMANUEL V
Rating:
4.0
Customer did not leave a comment.
DALE K
Rating:
5.0
Continue to be professional patience understanding you get the job done
WILLIE M
Rating:
5.0
As always, everything went perfectly. Brandy got me checked in and on my way quickly, and just in time to drive off in my freshly washed rental thanks to Jamal
MARK F
Rating:
5.0
Customer did not leave a comment.
Joseph S
Rating:
5.0
Customer did not leave a comment.
varintorn T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
NOREEN S
Rating:
4.0
Customer did not leave a comment.
GARY W
Rating:
5.0
It's always good to say good morning to everyone you meet. In my case I had received superb service in placing my order online to my return truck and received all confirmation online. It doesn't get any better than this. Thank you Fremont U Haul.
PAUL T
Rating:
3.0
Customer did not leave a comment.
AURORA W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dallas W
|
Overall Experience
Rating:
3.0
Need to approve cars to get to the storage unit. All trucks always blocking the storage. Not very convenient if you have big furniture or something huge, because there is no way to get it in or out . I think it calls hazardous.
Laura L
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
RHONDA C
|
Overall Experience
Rating:
5.0
Thank you for providing exceptional service over the past 3 1/2 years of customer commitment
Larry K
|
Overall Experience
Rating:
5.0
I didn’t catch the employee’s name, but I went in Monday afternoon and he was so helpful. I was able to get my drop off location changed from Spring Valley to this location, and I got a storage unit. The drop off and loading everything in one place was much easier than I anticipated and he made it all happen! Having to move from Salt Lake to Las Vegas in this heat was tough enough, but your employee went above and beyond to make sure my needs were met. I couldn’t stop raving about his outstanding customer service to my husband. Thank you, you made our first day back in Vegas less stressful and we appreciate you! Someone give that man a raise! We’ll definitely be back if we need services in the future.
MASANI S
|
First Impressions
Rating:
5.0
Thanks for being there and most of all thanks for your wonderful personal
Larry G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tykenia K
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Peter H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Steve S
|
Overall Experience
Rating:
4.0
Everything worked out great for me. No Problem.
Donald T
|
Overall Experience
Rating:
5.0
Yes manger was very helpful and staff was helpful and nice would recommend this place to anyone great service👍
Laura L
|
First Impressions
Rating:
1.0
Let it be known our storage unit was broken into and 90% of the belongings were stolen. With out purchasing insurance, not much can been done.The dual control for locks were broken off. We will be filling a formal complaint with UHaul Corporate office.Your general manager was not available but spoke to him. I question his integrity and honesty..my opinion the theft was not his concern and he should of contact me immediately when he noticed our locks were tampered with..according to what he said..
In all due respect, would not recommend or refer anyone at that property.
Diana B
Diana B
|
Overall Experience
Rating:
5.0
Thank you!
Claudia G
|
Overall Experience
Rating:
4.0
Everything worked out great for me.
Donald T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Steve S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
steven s
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Melvin L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kendra M
|
First Impressions
Rating:
1.0
One of they employees broke into my storage and took $20,000 wroth of stuff and nobody know nothing , nobody was trying to talk to me to see what happend to my stuff they couldn’t give me exact dates when my storage was broken into I never received a call to notify me that my storage was broken into.
JAQUITTA M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
ROGER P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
EULALIO R
|
First Impressions
Rating:
5.0
The General manager and staff was wonderful and very helpful. Was the best experience ever. Thank you
JOHANA M
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Robert H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
MICHAEL A
|
First Impressions
Rating:
1.0
Had large storage unit reserved. When I arrived I was advised that a large unit was not available. My load on a 20 foot truck would not fit into the unit they had which was much smaller than I reserved.
Douglas S
|
Overall Experience
Rating:
1.0
I reserved a large storage unit that would hold the contents of a 20 foot truck. When I arrived I was told there were no large units available. I was forced to find other accommodations at another facility.
There was also trash and human feces on the ground.
Douglas S
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
JAMIE A
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Rosa M
|
First Impressions
Rating:
3.0
Lost ID staff knows who I am but refuse to allow me access to my storage to retrieve documents to percure duplicate ID
Phil H
|
Overall Experience
Rating:
5.0
I appreciated how they worked with me when I couldn't pay my storage. Even them they treated me with respect. Thank you.
Stephanie O
|
Overall Experience
Rating:
1.0
I parked the 15ft. truck, full of everything I owned (I am moving) so that all my precious personal items would be safe until I unloaded them into storage the next day. I told U-Haul that I was parking there and left. The camera showed 3 individuals stealing the truck with all my stuff at 7:30pm. The truck was returned to the Decatur facility 11 days later. Now U-Haul wants to charge me for turning the truck in late, and for 1100 miles that were put on it by the thieves. Almost 1200.00 dollars. That is how my experience has been.
Stephen C
|
Overall Experience
Rating:
1.0
One of the workers removed my lock in preparing to take my merchandise from my unit.
Then accused another worker for removing a lock
Staff is poorly trained and slow to service
MICHELLE M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KASIAH M
|
Overall Experience
Rating:
5.0
Good around experience
JAMESGERARD B
|
Overall Experience
Rating:
2.0
When the truck I rented broke down and was towed to the Uhaul location. Then moved the next day so it was out of the way. The truck was left unlocked with my possession inside. This lead to allow the start of the breaking to occur.
Debra H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Phil H
|
First Impressions
Rating:
5.0
Staff was super helpful
david l
|
Overall Experience
Rating:
5.0
Everyone was always kind and helpful. I appreciated how they looked out for me all the time.
Jamie L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ronald r
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ronald r
|
Overall Experience
Rating:
5.0
The guys were very patient and accommodating. They took very good care of me. Thanks!
RoSalyn S
|
First Impressions
Rating:
5.0
The manager was awesome. He was very helpful, friendly and professional.
Tom P
|
First Impressions
Rating:
3.0
UBox was exactly what I needed. Easy process.
Zachary M
|
Overall Experience
Rating:
5.0
Staff were great! They put in extra effort to make sure they met our special needs.
Ellen B
|
Overall Experience
Rating:
5.0
Awesome staff!!!
Marque A
|
Overall Experience
Rating:
5.0
Everything was great
Gabriel A
|
Overall Experience
Rating:
4.0
We would like to thank Steve his very professional he assisted us in a timely manner and he is very knowledgeable of his duties. Steve assisted us a lot more than the manager. at the Fremont locatio
RUPERT R
|
Overall Experience
Rating:
4.0
I didn't actually go to the location but I enjoyed the customer service I received via the telephone
Melissa J
|
Overall Experience
Rating:
5.0
everything went well
Stephen c
|
Overall Experience
Rating:
1.0
The worst customer service I have ever had in my entire life!!!!!!! Horrible experience!
William S
|
Overall Experience
Rating:
2.0
Most staff was helpful, not greatest area. Homeless addicts would bother me at my unit which is outside. Ridiculous that i had to wait and get their key to a lock. No other storage does this.
Stephanie A
|
Overall Experience
Rating:
3.0
Manager is not manager material at all. Also when I rented my storage they said every night they put a second lock on the unit. That never happens.
William S
|
Reservation
Rating:
5.0
Thank you.
Lucien L
|
Overall Experience
Rating:
5.0
Very helpful
Aaron B
|
Reservation
Rating:
5.0
Everyone was always helpful and respectful. Excellent service every time.
Curtis F
|
Overall Experience
Rating:
3.0
The girl working there didn't set up my pick up prior to having come in the day before and scheduling it. Really frustrating.
