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JACQUELYN SCustomer Reviews for U-Haul Moving & Storage at E Lancaster
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Service when I pick up was very good. The gentleman checked me in and assisted with hooklng up trailer. The return was terrible. I returned the trailer around 2:00 pm. There people behind the desk. One was assisting customers and the other was just wandering around. I had to unhook the trailer myself. Then 6:33pm I get a call wanting to know when I will be returning the trailer. Very poor service on return.
JAMES MWas first one there when store opened. Staff was already prepping everything for customers. Couldn’t ask for much more
Jon KGreat Service Friendly Team Member Knowledge and Information was Great Location just not in a good part of Town, overall experience was a B plus.
DANIEL WYes but in a bad neighborhood to park your vehicle and leave it unattended. Otherwise would have given a 5 star rating. I was told to bring truck if loaded to park it there. The next day I was rold to purchase a lock to put on the trunk. When I arrived the back of my truck was completely open exposing everything.it was about 11am. I approached the employees they were not aware it was wide open.
MARGARET MUnlock the door at opening. Don't call your customers asking if they want to extend the rental after it was already turned back in
NATHAN BGood and convenient
TIMOTHY H | First ImpressionsSend a spare tire with your car hauler trailers.
RAYMOND PYour IT director needs to focus on the system slowdown. It took about 30 minutes to complete the transaction, which should have only taken 2 or 3 minutes.
PAUL KThe check engine light came on while being used. The truck cabin was well worn.
LUIS BThe service was excellent and was deeply appreciated.
DWAYNE JBest customer service in town.
ISSAC BStaff was very helpful 🙂
YOLANDA SNo comment
JORGE GNothing everything was great thank you'll for everything
WILLIE NHad me waiting 6 hours for a tow truck on the side of the highway
Milianie SMy favorite place for a truck 🚛 any size for moving. Great attitude and professionalism. Thanks to everyone. Keep up the good job.
Deborah TEverything was good
KE-RON WPara mí todo estuvo perfecto 👌💯 muchas gracias
JOSE RNothing with the service, however your drive way is brutal. It scrapes the vehicles both going in and coming out. Even if you drive slow.
ANNE CUpdate your system tell your reps to put in the correct mileage stop trying to over charge your long time customers it’s tacky
BRITNEY GThe worker was quick and professional Excellent job
JACQUELYNN GJade and her helper were amazing- so helpful and friendly! Helped hook up the car transport trailer and helped us fasten our car to a trailer. Excellent customer service!!
VERNON HNot much
NATHANIEL SThe staff was extremely helpful and kind. I will continue to use this location due to the friendliness and helpfulness of the staff.
JILLIAN PBut the truck had water in the back
KENYA BChoose a different location. I will not rent from this location agaim undersny circumstances
Mark HGood service.
LARRY MGreat service and friendly employees!!
LISARETH TI came in to get my rental and I ordered a utility dolly and the guy said it was one on the truck so when I checked it was nothing I went back in and asked he tried to send me way to the other side of town in my personal car smh then when we checked the mileage in the truck it was wrong to put the icing on the cake it was no let out walk up ramp on the truck smh horrible experience never again
VALERIE WMore personnel
BRUCE BThanks to the person who help me with my rental and how he was very polite and friendly. Miss Garcia
JOSEPHINE GHe did go above and beyond. Thank you
JOSE CPatrick was Awesome !!
Bryan BThe gentleman who checked us in when we returned the truck was very helpful. Noticing that we returned the truck with more gas than necessary and a few more miles than allowed by the base cost, he asked if we wanted to be reimbursed for the $3 charge. We declined and appreciated the offer.
STEPHANIE LKeep doing what you do
CHANTE WGood deal
Isaac NI used the app after hours it was very convenient & I appreciate you guys being available to rent a truck after the store was closed.
Lucretia WDon't carry appliance dolly to rent, but still allowed to rent. Need to remove it from web page rental or simply have an appliance dolly to rent. Not enough help to take care of customers.
IRA KService was easy, fast, and friendly.
April LYour best assets is your employees, they are nice, considerate and very knowledgeable about their job.
WALTER AYou're accounting procedures are a little weird but other than that it was a okay experience
J LThe staff was vey helpful. I would return to this location.
Jason QWe drive to the move site and find No Dolly in the truck. Which I paid extra for. I put exactly 7 miles on the odometer and was charged $15 extra for fuel. I had made a reservation on line ahead of time, and the rental procedure still took 30 minutes. We were the only customer. They said they didn’t have the size truck available we needed so we had to pay 30% More for a truck whose size we didn’t need or want. Truly a terrible move experience.
Bob HPatrick was awesome with helping me return the truck .
Xzenthia DVery nice, friendly, and helpful. The facility, compared to other U-Haul locations I’ve patronized, was well outfitted. The storefront was very organized with many moving products available and on display. The property was large enough to make trailer hookups and navigating in and out driving easy, There was only one person working there during my visit, with several customers waiting. An additional helper would’ve made my process faster.
Elizabeth PExplain things more in detail. I was charged an extra day ($100) for 4 extra hours. That's crazy.
Brenda HTo improve for next customer is to extra person working because my reservation was at 9am. When I arrived it was 8:48am. It was busy. The lady at front was extremely nice with a pleasant attitude and excellent customer service; however she had to do everything. I didn't get waited on until maybe about 9:25am. Overall the experience was great.
Kellie AYou really need more than 1 employee working the store.
anthony mStickers in units reminding customers to advise agents when trucks A/C’s are not functioning properly, when windshields are broken, or when speedometers quit working.
LUCAS NNa
Bernita D | Overall ExperienceGood service
JAMES T | Overall ExperienceNice and friendly employee
Bernita D | First ImpressionsYou people are awesome Thanks a lot for the kindness that you all show.
lawrence p | First ImpressionsGreat customer service and was patient with me.
Latoshia M | Online Move InStaff was very courteous and helpful I really appreciate your services,.. Thanks so kindly. Mrs. Glenda Bentley And daughter Neya.
glenda b | First ImpressionsGeorge is a very helpful an understanding employee when it comes to customer service experience great job made the moving experience less stressful .thank you
Bryanna O | Overall ExperienceGeorge and crew are an excellent representation of quality customer service. They went above and beyond to accommodate my needs.
TRUMAINE J | First ImpressionsVery nice people who work here
Bryanna O | First ImpressionsThe staff was ALWAYS courteous and professional and considerate. I have and will recommend Uhaul ALWAYS. Thank you all for your service.
charlotte t | Overall ExperienceI'm overall pleased. Thank you Eli and Jim hopefully next time is a smoother experience.
Kimberly D | Overall ExperienceGreat experience with accommodating Uhaul staff at this location.
CHARLES P | Overall ExperienceI had autopay setup for rent, they didn't use it, contacted my brother and sent him mail before they contacted me about the issue. Disgusting abuse of my personal information. Was charged extra fees I was not notified about.
Fredrick B | Overall ExperienceThe staff that checked us in and out were friendly and professional. I was extremely impressed and will continue to use UHaul in the future given the exceptional customer service I consistently received throughout this entire process. Thank you!
Anthony E | Overall ExperienceThanks for all the help
tasha f | First ImpressionsThe couple running the facility are amazing! They were extremely friendly, helpful and knowledgeable. They helped us get into our storage unit, changed the drop-off location for our trailer, and even taught me how to backup my truck and trailer. Thank you!!!
Anthony E | First ImpressionsAll of You have been great
June B | Overall ExperienceThe guys were friendly and helpful. Thanks for the pleasant experience.
Teresa R | First ImpressionsExcellent Service
Doris Y | Overall ExperienceI recommend that place they'll work with you
pablo b | Overall ExperiencePrices to high for small storage place.
Johnnetta G | Overall ExperienceVerry Niece.
BOBBY B | First ImpressionsThe man who helped me was very nice and accommodating.
Kimberly W | First ImpressionsCharles went above and beyond with helping me get my things into my storage unit. I was exhausted moving everything in by myself, and he offered me cold water and got to lifting my boxes into the unit. I am so grateful for his generosity and compassion.
Breann B | First ImpressionsGood experience.
jacquelyn m | Overall ExperienceStephen has excellent management skills!! Stephen, Charles and Brandon are patient, friendly and have superior customer service !!!! Thank you all, Rochelle
Rochelle M | Overall ExperienceThis was the best UHALL experience I’ve ever had. This team knows what you need before you do, and they are great meeting your needs. I HIGHLY recommend the furniture dolly, it’s a total lifesaver!
Mary M | First ImpressionsStaff was very helpfully.and the place was very clean.
Brad G | Overall ExperienceThe staff there was very helpful. I believe his name was Brandon. Very professional and help me out with whatever I needed.
Brad G | First ImpressionsGood customer service
Kesha C | First Impressions