Customer Reviews for U-Haul Moving & Storage at E Lancaster

1,350 reviews

5032 E Lancaster   Fort Worth, TX 76103
(W Of Tierney Rd)

(817) 534-0072

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(817) 534-0072

5032 E Lancaster
Fort Worth, TX 76103
(W Of Tierney Rd)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

I rented a Uhaul truck on 11/21. The lady assisting me was very nice and pleasant. I had rented from her about a week or 2 prior as well and she was very pleasant at that time as well. When I dropped the truck off on 11/22 the lady working there was very rude and snippy. I'm going to need another uhaul truck in about a week but don't think I'll be back to this location because of her attitude.

Nitta A. 
Rating:
5.0

Customer did not leave a comment.

Courtney R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tommy S. 
Rating:
5.0

Customer did not leave a comment.

Lawrence T. 
Rating:
3.0

Customer did not leave a comment.

Nikita L. 
Rating:
5.0

Customer did not leave a comment.

Omar H. 
Rating:
5.0

Jade was the perfect example of excellent customer service. She was calm, charming, answered all our questions and made suggestions that made our move so much easier. We were very thankful for her kindness during a stressful time!

Justin G. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
4.0

Eaay in and out. There was a slight hitch when someone called in sick without letting their supervisors know to open the store, but the regional office called and let me know, and pushed both my pickup and drop off times back appropriately. Luckily - I wasn't under a time crunch, so all worked out.

Shaun P. 
Rating:
5.0

Customer did not leave a comment.

TONYA J. 
Rating:
5.0

The customer service agent was great...

Timothy M. 
Rating:
3.0

Customer did not leave a comment.

Jayle B. 
Rating:
5.0

The staff was ALWAYS courteous and professional and considerate. I have and will recommend Uhaul ALWAYS. Thank you all for your service.

charlotte t.  |  Overall Experience 
Rating:
5.0

NA

Tom D. 
Rating:
5.0

Very Good Customer service. They took care of all my needs and made the rental process very easy I would highly recommend this location.

EDWARD S. 
Rating:
1.0

Customer did not leave a comment.

Steven P. 
Rating:
5.0

Customer did not leave a comment.

Janesha M. 
Rating:
5.0

Everything was just excellent just keep smiling and doing as you always do thank you

Patricia H. 
Rating:
5.0

Customer did not leave a comment.

TILETTA H. 
Rating:
1.0

We returned the truck fully cleaned and with gas. The attendant checked in the wrong truck for us and we didnt recieve any of out money back because of his mistake. I am very dissatisfied.

Tiffany S. 
Rating:
4.0

I encountered helpful and kind customer service individuals at this location and the location off of US 183 in Fort Worth

Christine A. 
Rating:
5.0

Great customer service I love the manager she really helped me out when I went to get a dolly and she transferred my drop off to her location so I didn't have to drive far to the location that was t close to my house

Jocelyn M. 
Rating:
2.0

Last Sunday 09/25/22 when I rented the truck for 4 hrs. Front asked me how many mikes I will drive I said 40-50 miles. He estimated the price included rent, milages and gas around $80. I was agreed. But when I returned the truck before 4 hrs. We drove less than 50 miles. I was surprised because when they sent was $120.

Martina S. 
Rating:
5.0

Both employees had very good customer service skills. It was a pleasure working with them.

goudwin C. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Made everything so seamless despite my card difficulties. Thanks again

COURTNEY M. 
Rating:
5.0

Eli Tawater was very personable and was very knowledgeable about his job. He is an excellent employee. The only reason I would go back to Uhaul is because of the good service of Eli Tawater. After the rental I called him several times with questions and he was patient, informative and polite. Outstanding!

David B. 
Rating:
5.0

Customer did not leave a comment.

Andrew J. 
Rating:
4.0

Customer did not leave a comment.

Derek B. 
Rating:
5.0

Always friendly and helpful

BRANDON K. 
Rating:
5.0

Customer did not leave a comment.

zuria S. 
Rating:
5.0

Very helpful in my time of need

RENETTA F. 
Rating:
5.0

Owner is always very helpful. My go to U-Haul location.

BRANDON K. 
Rating:
4.0

Customer did not leave a comment.

Keith B. 
Rating:
5.0

Customer did not leave a comment.

Patrick O. 
Rating:
4.0

Customer did not leave a comment.

Luis M. 
Rating:
5.0

The guy that was there when we pick up was extremely helpful and very nice. On drop off it was okay but we were hoping to have had the same guy fro. Pick up but everything was a good experience

Alana C. 
Rating:
3.0

Customer did not leave a comment.

Alyssa C. 
Rating:
5.0

Stuff very friendly and helpful!!

Ofelia S. 
Rating:
5.0

Customer did not leave a comment.

barry O. 
Rating:
4.0

Technology. Issues made it take longer to get processed.

Cheryl F. 
Rating:
5.0

Customer did not leave a comment.

SHAUN B. 
Rating:
5.0

Customer did not leave a comment.

Britney G. 
Rating:
3.0

I'm overall pleased. Thank you Eli and Jim hopefully next time is a smoother experience.

Kimberly D.  |  Overall Experience 
Rating:
5.0

U-haul made this rental VERY difficult and I will NEVER rent from them again. My preference location is Keller TX, There are 3 U-haul vendors in Keller and that is where I wanted to pick up the trailer. Instead, 2 days before my reservation, u-haul sends me an email that I had to go to downtown Fort Worth to pick up the trailer. This was NOT what I was told originally. With no other choice, I went WAY out of my way to pick up the trailer. Jim, the manager at this location was GREAT! He understood my situation and when I asked if I could drop off the trailer in Keller when I was done, he made a genuine effort to try to accommodate my request. Unfortunately u-haul wouldn't have it, with out charging me another days rental. This would have helped out u-haul AND me since they didn't have any of the trailers I needed in Keller. I could have brought them one. To demonstrate u-hauls ignorance, there were 22 car dollys at the Fort Worth location. Jim told me that people just keep bringing them in. There is a car dolly vacuum somewhere in u-hauls system because there ALL in Fort Worth! It would have been a win win for me to return to Keller, but because u-haul can't get out of its own way, there are STILL no trailers in Keller! Never again!!

Joe P. 
Rating:
5.0

Customer did not leave a comment.

Britney G. 
Rating:
5.0

Store is in a rough area of Town but the staff was excellent and really made my day!

John T. 
Rating:
5.0

Customer did not leave a comment.

Joel M. 
Rating:
5.0

Everything was just fine

Twanna W. 
Rating:
5.0

Customer did not leave a comment.

gwen P. 
Rating:
5.0

Thanks

Anthony M. 
Rating:
2.0

brake lights didn't work A/C didn't work alarm buzzer kept going off inside the cab while driving

Steven D. 
Rating:
5.0

Customer did not leave a comment.

Curtis V. 
Rating:
5.0

Customer did not leave a comment.

victor B. 
Rating:
5.0

Customer did not leave a comment.

Arcelia D. 
Rating:
5.0

Jim was pleasant and helpful. Give him a raise.

Steve K. 
Rating:
5.0

Customer did not leave a comment.

Adam V. 
Rating:
5.0

Customer did not leave a comment.

Ataleo F. 
Rating:
5.0

Customer did not leave a comment.

Ashley S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monika S. 
Rating:
5.0

The guys where awesome super friendly I loved both of there smiles. I will definitely return

Rhonda A. 
Rating:
5.0

Staff were very friendly and assisted us the moment we entered the store. Would rent from this location again.

Emmanuel O. 
Rating:
5.0

Customer did not leave a comment.

Schenea T. 
Rating:
3.0

Customer did not leave a comment.

TAKISHA C. 
Rating:
5.0

Great experience with accommodating Uhaul staff at this location.

CHARLES P.  |  Overall Experience 
Rating:
5.0

Great service!

KITRINA W. 
Rating:
5.0

Customer did not leave a comment.

bob P. 
Rating:
5.0

Customer did not leave a comment.

RICARDO A. 
Rating:
5.0

Customer did not leave a comment.

Roy S. 
Rating:
5.0

Customer did not leave a comment.

Cierrai B. 
Rating:
5.0

Stop taking about politics when you have customers waiting for service. Things such as this Issue can result in your location loosing business.

MORRIS W. 
Rating:
4.0

Staff was excellent really helpful

Rick M. 
Rating:
5.0

Customer did not leave a comment.

Diamond N. 
Rating:
2.0

Customer did not leave a comment.

Claude J.  |  Overall Experience 
Rating:
5.0

The guy was awesome and upbeat which is great for early pick ups on horrible circumstances. He was very nice, helpful and just overall great.

Samuel P. 
Rating:
5.0

It was perfect. They were very efficient.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

Jennifer L. 
Rating:
5.0

My counter person was awesome and very accommodating. I will definitely come back and rent at this location

Dedrich F. 
Rating:
5.0

In and out in less than 5 minutes!

Troy K. 
Rating:
5.0

I arrived within my contracted time frame. Eli and Jim were right there waiting for me. We agreed upon my contract and I was processed within 15 minutes. the staff understanding of my account was very reassuring. this was my first uhaul experience and I found the equipment very well kept.

jessiame L. 
Rating:
4.0

Busy location but good customer service.

Andrea G. 
Rating:
5.0

Great service! Thank you!

Billy G. 
Rating:
3.0

Customer did not leave a comment.

Zoraida C. 
Rating:
1.0

Fire the general manager.

Oscar H. 
Rating:
5.0

Very nice and friendly

Michelle R. 
Rating:
4.0

It was a hassle having to give out a personal number of a friend for the company to call. I felt my information could be in jeopardy with all the photos of my personal information.

Kevin R. 
Rating:
5.0

I rate the facility itself well. They had a good size, enough people working and smooth process. I wouldn't recommend to a friend or book here again because of the neighborhood. I was kinda forced to pick up here because the uhaul had to change my pick up. Not a good neighborhood and on top of that, my uhaul had barely an 1/8 of a tank. I had to get gas at the nearest station which was a very scary looking place. The location is not at fault of the team at this location.

Elizabeth C. 
Rating:
5.0

Customer did not leave a comment.

Antoinette L. 
Rating:
5.0

Customer did not leave a comment.

JESSE SANTOS O. 
Rating:
2.0

Altamesa location is poorly staffed and those who are there are not good at replying to calls or communication. When you ask for help, they dismiss you or just point to where you need to go without clear instructions. I was shown the wrong storage space and was denied access for 2 days straight. Doing so caused me to need to extend my truck rental and spend money that I need to live on. I was highly disappointed. However, at the U-Haul on the least desirable part of town, Jim was very kind and attentive, although he was the only person there to help me.

Arnedria H. 
Rating:
5.0

You have an equipment supply chain issue. I rented a truck and requested a furniture dolly on line. My reservation confirmed availability for everything. When I checked in, the GM for the location told me the reservation system did not actually reserve equipment down to the level of a dolly. He said he could sell me one or offered a hand cart. I just had the dolly removed from the reservation. Had i not had other resources available, I would have just canceled the entire reservation. We're down sizing and the rental was only needed to get a large sectional couch into my daughter's new place.

John M. 
Rating:
1.0

When I first came to check out the truck young lady working at the desk wouldn't even get up she rode around in a chair to do a job when I brought the truck back the general manager had attitude real rude bad customer service this is the second incident I had with him and I'm pretty sure you have a complaints with him too I don't understand why is he still working for you all is clear he doesn't like working the shift I would not recommend the Lancaster location to know one I will not return there I like U-Haul but this experience put a bad taste in my mouth

WILLIAM S. 
Rating:
5.0

Thank you for the service.

alejandro L. 
Rating:
5.0

Customer did not leave a comment.

Brittany R. 
Rating:
1.0

I had a really bad experience with U-Haul like never before firsthand I made reservations at this same location went here to pick up the truck only to find out that my reservations were sent to another store 5 miles away. Called customer service back and they sent me back to the Lancaster Store so I got my truck the lady was really nice. Went to take my truck back before time the guy that was working had me waiting for sometime but he was busy and the only one working so he finally checked me back in he had me get in the truck and turn on each blinker, step on the brake, this was done from the rear to the front he was very rude I've rented trucks and several of my family has as well I called them and asked they never experienced anything as this before so is this a new process if so then why wasn't the person that was behind me checking in as well never had to do this yes I stayed and watched.

Rosalyn C. 
Rating:
4.0

400$ was to expensive to rent a trailer

Phillip W. 
Rating:
5.0

Customer did not leave a comment.

Saul A. 
Rating:
5.0

The person who helped me change to this drop off location was very helpful and it was a quick easy process.

Aaron C. 
Rating:
1.0

Charged $20 for an after hours trailer drop where they did absolutely nothing

John C. 
Rating:
1.0

Rude staff and charges are outrageous. I drove 10 mi or less but was charged $53 for gas and fees. I guessed I would use 50 miles but only used max of 10 and no $ was returned. I understand contracts but this was ridiculous. I will Never use or recommend this location or Uhaul to anyone bc of my experience at this location.

Yolanda W. 
Rating:
5.0

Customer did not leave a comment.

JAIRO R. 
Rating:
5.0

Customer did not leave a comment.

VADIM C. 
Rating:
3.0

Customer did not leave a comment.

STEVEN D. 
Rating:
2.0

I had autopay setup for rent, they didn't use it, contacted my brother and sent him mail before they contacted me about the issue. Disgusting abuse of my personal information. Was charged extra fees I was not notified about.

Fredrick B.  |  Overall Experience 
Rating:
4.0

When I first arrived, I did have to wait a bit. The representative was with another customer. Perhaps hire more help.

Fletta A. 
Rating:
5.0

Customer did not leave a comment.

JAIRO R. 
Rating:
5.0

Online/mobile experience did not work. Staff was super helpful and got everything going for me.

Vinh-Luan L. 
Rating:
5.0

The staff that checked us in and out were friendly and professional. I was extremely impressed and will continue to use UHaul in the future given the exceptional customer service I consistently received throughout this entire process. Thank you!

Anthony E.  |  Overall Experience 
Rating:
4.0

Thanks for all the help

tasha f.  |  First Impressions 
Rating:
5.0

The couple running the facility are amazing! They were extremely friendly, helpful and knowledgeable. They helped us get into our storage unit, changed the drop-off location for our trailer, and even taught me how to backup my truck and trailer. Thank you!!!

Anthony E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

yvette m.  |  Overall Experience 
Rating:
5.0

All of You have been great

June B.  |  Overall Experience 
Rating:
5.0

The guys were friendly and helpful. Thanks for the pleasant experience.

Teresa R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Monicea R.  |  Overall Experience 
Rating:
5.0

Excellent Service

Doris Y.  |  Overall Experience 
Rating:
5.0

I recommend that place they'll work with you

pablo b.  |  Overall Experience 
Rating:
3.0

Prices to high for small storage place.

Johnnetta G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Yvette C.  |  First Impressions 
Rating:
5.0

Verry Niece.

BOBBY B.  |  First Impressions 
Rating:
5.0

The man who helped me was very nice and accommodating.

Kimberly W.  |  First Impressions 
Rating:
5.0

Charles went above and beyond with helping me get my things into my storage unit. I was exhausted moving everything in by myself, and he offered me cold water and got to lifting my boxes into the unit. I am so grateful for his generosity and compassion.

Breann B.  |  First Impressions 
Rating:
5.0

Good experience.

jacquelyn m.  |  Overall Experience 
Rating:
5.0

Stephen has excellent management skills!! Stephen, Charles and Brandon are patient, friendly and have superior customer service !!!! Thank you all, Rochelle

Rochelle M.  |  Overall Experience 
Rating:
5.0

This was the best UHALL experience I’ve ever had. This team knows what you need before you do, and they are great meeting your needs. I HIGHLY recommend the furniture dolly, it’s a total lifesaver!

Mary M.  |  First Impressions 
Rating:
5.0

Staff was very helpfully.and the place was very clean.

Brad G.  |  Overall Experience 
Rating:
5.0

The staff there was very helpful. I believe his name was Brandon. Very professional and help me out with whatever I needed.

Brad G.  |  First Impressions 
Rating:
5.0

Good customer service

Kesha C.  |  First Impressions 
No reviews have been submitted for this location.

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