Customer Reviews for U-Haul Moving & Storage at E Lancaster

1,535 reviews

5032 E Lancaster   Fort Worth, TX 76103
(W Of Tierney Rd)

(817) 534-0072

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(817) 534-0072

5032 E Lancaster
Fort Worth, TX 76103
(W Of Tierney Rd)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

We drive to the move site and find No Dolly in the truck. Which I paid extra for. I put exactly 7 miles on the odometer and was charged $15 extra for fuel. I had made a reservation on line ahead of time, and the rental procedure still took 30 minutes. We were the only customer. They said they didn’t have the size truck available we needed so we had to pay 30% More for a truck whose size we didn’t need or want. Truly a terrible move experience.

Bob H 
Rating:
3.0

Customer did not leave a comment.

Marie W 
Rating:
5.0

Patrick was awesome with helping me return the truck .

Xzenthia D 
Rating:
1.0

Customer did not leave a comment.

MATTHEW M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kiah H 
Rating:
5.0

Customer did not leave a comment.

Brian W 
Rating:
5.0

Very nice, friendly, and helpful. The facility, compared to other U-Haul locations I’ve patronized, was well outfitted. The storefront was very organized with many moving products available and on display. The property was large enough to make trailer hookups and navigating in and out driving easy, There was only one person working there during my visit, with several customers waiting. An additional helper would’ve made my process faster.

Elizabeth P 
Rating:
1.0

Explain things more in detail. I was charged an extra day ($100) for 4 extra hours. That's crazy.

Brenda H 
Rating:
5.0

To improve for next customer is to extra person working because my reservation was at 9am. When I arrived it was 8:48am. It was busy. The lady at front was extremely nice with a pleasant attitude and excellent customer service; however she had to do everything. I didn't get waited on until maybe about 9:25am. Overall the experience was great.

Kellie A 
Rating:
5.0

Customer did not leave a comment.

joe w 
Rating:
5.0

You really need more than 1 employee working the store.

anthony m 
Rating:
3.0

Customer did not leave a comment.

Harold E 
Rating:
5.0

Customer did not leave a comment.

Amanda W 
Rating:
4.0

Customer did not leave a comment.

Gwendolyn J 
Rating:
5.0

Stickers in units reminding customers to advise agents when trucks A/C’s are not functioning properly, when windshields are broken, or when speedometers quit working.

LUCAS N 
Rating:
3.0

Customer did not leave a comment.

adalberto b 
Rating:
5.0

Customer did not leave a comment.

Alejandro L 
Rating:
5.0

Customer did not leave a comment.

Chris G 
Rating:
4.0

Let me first say that the Lancaster Location was a great help. They helped make a terrible experience a little better. My pickup was supposed to be at 12pm. an agent put it at 12AM. So when my familiy member arrived to pick the truck up, it wasnt available. There was no trucks available for the same price that I had rented one for so I had to do a new agreement which ended up costing way more than my original reservation was for and was supposed to be returned by 8am. Then mover was scheduled for 1:30pm. He called me and let me know he would be late because he was working another job. he called me 3 hrs later after 3pm and told me he would be coming but he had to leave early to pick up his daughter. when he showed up, he was alone because his other person didnt show up. he didnt have a dolly and told me i was supposed to have it. (No one told me I had to have a dolly for a hired mover) so he and my family members moved 3 or 4 heavy items onto the truck without the dolly and then he left to pick up his daughter. he told my family he would return afterward. He called me for the payment code and I gave it to him thinking he would come back and finish later. He stayed less than an hour by himself and didnt not deserve full pay. Me and my family members had to finish packing the entire truck alone. There was no way we could have it packed in enough time to return the truck by 8am. I called the truck location to let them know we had to have the truck for extra time. They gave us till 2pm. Then when I arrived at the storage facility, the storage area was too small for what i needed. I had to get a different size, they didnt have the mid size so I had to rent a storage way more based on what was available. The Second Mover said he could be there at 11am on 5/4/24. I text him advising we had arrived at 11:10am. He said he finishing overtime 1.3 miles away and would be right there after. He never showed so me and 2 of my family members started moving things on our own. At some point, the second mover text me saying, "I just sent you a code so we can reschedule your move for the afternoon so crews can know that it's still available: what's the verification code you just received? I text him back advising when I didnt hear from you, I had to get some other help. I paid a deposit of $269.95 for the move (which i was told later was for the movers, I had to pay $236.74 for the storage unit up front and $214.34 for the truck rental. My original quote was for around $545. it was the worst moving experience i've every had. My family and I are still recovering from doing most of the moving ourselves and my bank account has truly suffered. I had called outside movers first and found that i would save a little over $100 going with Uhaul. I ended up paying way more than I expected due to all the problems I had.

James B 
Rating:
5.0

Patrick was great to work with. I would recommande this location to anyone.

willie w 
Rating:
5.0

Customer did not leave a comment.

Jose L 
Rating:
4.0

It was very nice and clean. The workers friendly and kind also very knowledgeable.

Lori T 
Rating:
5.0

Customer did not leave a comment.

Mario A 
Rating:
5.0

Nathan your representative at this location was super knowledgeable and was absolutely understanding of what I needed to accommodate and accomplish what I needed to make my move easier ! He needs a raise

Crystal S 
Rating:
5.0

Customer did not leave a comment.

Dewey F 
Rating:
2.0

Customer did not leave a comment.

kayleigh d 
Rating:
5.0

Customer did not leave a comment.

Courtney B 
Rating:
5.0

Customer did not leave a comment.

patricia h 
Rating:
3.0

Customer did not leave a comment.

Richard B 
Rating:
5.0

Every Thing Was Okay!

daisy h 
Rating:
5.0

Customer did not leave a comment.

Selena O 
Rating:
5.0

Customer did not leave a comment.

Elizebeth S 
Rating:
4.0

Customer did not leave a comment.

Louis B 
Rating:
5.0

Customer did not leave a comment.

Rosemary R 
Rating:
3.0

Customer did not leave a comment.

Robert H 
Rating:
5.0

These guys provided the best U-Haul customer service I have experienced.

Terry V 
Rating:
5.0

Customer did not leave a comment.

Mikhal F 
Rating:
5.0

Customer did not leave a comment.

Vanessa S 
Rating:
5.0

Customer did not leave a comment.

Billy B 
Rating:
5.0

Truck was clean and on time, good experience

DAVID F 
Rating:
4.0

Customer did not leave a comment.

Dhananjay P 
Rating:
5.0

Customer did not leave a comment.

LaTonya G 
Rating:
5.0

The employee that helped us was extremely friendly and quickly had everything ready so that we were not delayed checking in or returning our equipment.

Zackary W 
Rating:
5.0

Customer did not leave a comment.

ROY S 
Rating:
5.0

Customer did not leave a comment.

Zamayia T 
Rating:
5.0

excellent customer service concerned about my concerns helped me with a smile

NELDA H 
Rating:
5.0

Na

Bernita D  |  Overall Experience 
Rating:
5.0

Tristan at the store was very helpful and personable. Great employee that makes your business pleasant to use!

Ace C 
Rating:
5.0

Good service

JAMES T  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Annette J 
Rating:
4.0

Customer did not leave a comment.

Jacqueline S 
Rating:
5.0

Customer did not leave a comment.

SHEILA D 
Rating:
5.0

Customer did not leave a comment.

SEAN O 
Rating:
3.0

Customer did not leave a comment.

Odalys Z 
Rating:
4.0

Customer did not leave a comment.

Tanya H 
Rating:
1.0

Customer did not leave a comment.

caireal e 
Rating:
5.0

Hello why the estra is $225 if it was just one more day thank you

Jose P 
Rating:
5.0

Friendly and good customer service

Lakisha C 
Rating:
4.0

Customer did not leave a comment.

Adam C 
Rating:
3.0

Customer did not leave a comment.

Jeff G 
Rating:
4.0

Truck had some damages in doors edges , looked like key were forgot inside of Truck and someone tried to open the doors using hooks . You need to respect the paint and sheet metal .

RAUL J 
Rating:
2.0

Had a strange experience with one of the workers However the other worker was awesome

carla h 
Rating:
5.0

Some parts of the online booking process were a little challenging, but the staff at this location made the whole experience pretty much painless. I will recommend to my friends.

James M 
Rating:
5.0

Customer did not leave a comment.

Martin L 
Rating:
5.0

Customer did not leave a comment.

Anatha D 
Rating:
5.0

Nice and friendly employee

Bernita D  |  First Impressions 
Rating:
5.0

Easy location to get in and out.

Randall J 
Rating:
1.0

I arrived at 9:35am for a 9:30am reservation that I made the previous day. I had checked in online that morning. As I pulled into the parking lot, what turned out to be the only employee onsite walked out the doors, locked them, got in her car and left. A sign taped to the door stated “back in 30 minutes, Management “ I called the store and received a recording stat that “The Team is busy helping Customers in the Store”. Not true I was transferred to Corporate scheduling after pushing MANY buttons. I explained the situation. The person on the phone was very polite. After holding for several minutes, she stated that an Area Manager from another store would be there in “15 minutes “. 40 minutes later, someone arrived. I had a reservation at 9:30am. I received the trailer at approximately 10:20am. Another customer was waiting to return a trailer. Another person was waiting to get into the store.

Keith L 
Rating:
5.0

I had a blowout with this trailer. The tires were rather well worn and should have already been replaced. I had to call the roadside assistance and the way U-Haul handled. It took an inordinately long time to even get through the call and the APP is a circular series of exchanging automated calls. For instance, I put in my phone number to receive a future call. I was then called and then just put on a lengthy hold. That’s rather ridiculous to say the least.. The third-party vendor who took care of the tire was rather quick.

Jeffrey E 
Rating:
5.0

I have no issues with this long-standing company, located at 5032 East Lancaster Ave. Fort Worth, TX 76103 Great customer service with pick- ups and returns. I will never, ever, ever switch. Why would I? U-Haul is the absolute BEST, for LESS. Kind regards, ,S. Goodspeed Fort Worth, TX.

Sophia G 
Rating:
5.0

Customer did not leave a comment.

JOYCE E 
Rating:
3.0

Tire went flat three times. The truck had no fuel

Charles R 
Rating:
5.0

Upon returning the truck the attendant stated he would need to charge me $20 because I didn't complete the check in process and I didn't have proof. I informed him that I was already inconvenienced by having to drive 30 mins outside the initially pickup request to pick up a 26ft vs a 20ft truck only to arrive and find out hey we do have a 20ft truck. HOW CONFUSING!!! Then the friendly talkative attendant in Zavalla, TX doesn't even complete my check in process or instruct me to walk around the truck and make sure I complete the check in process. I've rented UHAUL before so I should know this right but a friendly reminder from the representative who leases trucks on a daily basis would have been appreciated. It was like she was in a hurry. Luckily upon returning the truck and after explaining this confusion the attendant at the Fort Worth, TX location waived the $20 fee. SMH!!!

Kimberly B 
Rating:
4.0

Make sure that all is right before the truck's go out

Sam H 
Rating:
5.0

Sometimes the ramp gets stuck needed a little bit oil

SHIRLEY W 
Rating:
5.0

Customer did not leave a comment.

Linda T 
Rating:
5.0

Although the truck was clean, you need to pay attention to mechanical issues with trucks due to fact of check engine being on in the one I rented. Just be more wary of engine maintenance. Cause if it's on and something happens en route, then we would be stranded be negligence. Even minor issues on vehicles can turn into large problems. Love the staff and location though and will recommend the location and manager to others.

Frank B 
Rating:
2.0

Location was closed, with a door sign saying, “Be back in 30 mins”. It was about 2:30pm. Someone drove up, not the guy on duty, said he worked there. He checked in my drop off trailer. I was confused.🤷‍♂️

Saul A 
Rating:
5.0

Tristen did an awesome job and provided excellent service. He turned my bad day into a better day. I would use Tristen every time if I could.

Kathy T 
Rating:
4.0

Thank you , great job

Ramon O 
Rating:
5.0

The staff is doing a good job.

Virginia T 
Rating:
5.0

Customer did not leave a comment.

wilfredo f 
Rating:
5.0

Customer did not leave a comment.

Antawun O 
Rating:
5.0

U-Haul is the best moving and storage equipment I recommend everyone

raj t 
Rating:
5.0

Thank you Nathan for the good service to provide it for me

margra a 
Rating:
5.0

Thank you for everything

Ramon O 
Rating:
5.0

It's all good

CLAYTON B 
Rating:
4.0

the CSR was extremely polite, she walked me through the process with ease, the truck performed as needed, and the return process was equally pleasant, the gentleman had me checked out in less than 2 minutes

Jesse M 
Rating:
3.0

Good fast service

Jay A 
Rating:
5.0

Customer did not leave a comment.

Keith R 
Rating:
4.0

Customer did not leave a comment.

jacquelyn w 
Rating:
5.0

Customer did not leave a comment.

Tamara T  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Robert M 
Rating:
3.0

This is the second time I have rented a dolly from uhaul & not had a dolly on the truck when I went to pick it up. This time I paid for it and still didn't have one.

Camille G 
Rating:
5.0

You people are awesome Thanks a lot for the kindness that you all show.

lawrence p  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Siquetta P 
Rating:
2.0

Two different experiences. The person I picked up the equipment from was good and greeted me. The one I had when I dropped off the car hauler never did so. Acted as if I wasn’t there. A little acknowledgment would help. I even help her unhook without a Thank you. Won’t be back here ever again.

Keota I 
Rating:
5.0

Customer did not leave a comment.

Joe M 
Rating:
5.0

Great customer service and was patient with me.

Latoshia M  |  Online Move In 
Rating:
5.0

Customer service was above and beyond!!!!!

Diamond S 
Rating:
5.0

Drop-off was quick and easy. Staff was beyond exceptional..

Anthony S 
Rating:
5.0

Customer did not leave a comment.

vanessa j 
Rating:
2.0

Left rear tire was low on air.

maximo i 
Rating:
5.0

Customer did not leave a comment.

Cassandra P 
Rating:
5.0

Jade was amazing, super helpful and friendly. Her customer service was fantastic

Kaitlyn M 
Rating:
5.0

Customer did not leave a comment.

Don G 
Rating:
4.0

They communicated well with us and made sure we had everything we needed.

Mark K 
Rating:
5.0

Staff was very courteous and helpful I really appreciate your services,.. Thanks so kindly. Mrs. Glenda Bentley And daughter Neya.

glenda b  |  First Impressions 
Rating:
5.0

George is a very helpful an understanding employee when it comes to customer service experience great job made the moving experience less stressful .thank you

Bryanna O  |  Overall Experience 
Rating:
5.0

George and crew are an excellent representation of quality customer service. They went above and beyond to accommodate my needs.

TRUMAINE J  |  First Impressions 
Rating:
5.0

Very nice people who work here

Bryanna O  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Courtney R  |  Overall Experience 
Rating:
5.0

The staff was ALWAYS courteous and professional and considerate. I have and will recommend Uhaul ALWAYS. Thank you all for your service.

charlotte t  |  Overall Experience 
Rating:
3.0

I'm overall pleased. Thank you Eli and Jim hopefully next time is a smoother experience.

Kimberly D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley S  |  Overall Experience 
Rating:
5.0

Great experience with accommodating Uhaul staff at this location.

CHARLES P  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Claude J  |  Overall Experience 
Rating:
2.0

I had autopay setup for rent, they didn't use it, contacted my brother and sent him mail before they contacted me about the issue. Disgusting abuse of my personal information. Was charged extra fees I was not notified about.

Fredrick B  |  Overall Experience 
Rating:
5.0

The staff that checked us in and out were friendly and professional. I was extremely impressed and will continue to use UHaul in the future given the exceptional customer service I consistently received throughout this entire process. Thank you!

Anthony E  |  Overall Experience 
Rating:
4.0

Thanks for all the help

tasha f  |  First Impressions 
Rating:
5.0

The couple running the facility are amazing! They were extremely friendly, helpful and knowledgeable. They helped us get into our storage unit, changed the drop-off location for our trailer, and even taught me how to backup my truck and trailer. Thank you!!!

Anthony E  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

yvette m  |  Overall Experience 
Rating:
5.0

All of You have been great

June B  |  Overall Experience 
Rating:
5.0

The guys were friendly and helpful. Thanks for the pleasant experience.

Teresa R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Monicea R  |  Overall Experience 
Rating:
5.0

Excellent Service

Doris Y  |  Overall Experience 
Rating:
5.0

I recommend that place they'll work with you

pablo b  |  Overall Experience 
Rating:
3.0

Prices to high for small storage place.

Johnnetta G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley S  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Yvette C  |  First Impressions 
Rating:
5.0

Verry Niece.

BOBBY B  |  First Impressions 
Rating:
5.0

The man who helped me was very nice and accommodating.

Kimberly W  |  First Impressions 
Rating:
5.0

Charles went above and beyond with helping me get my things into my storage unit. I was exhausted moving everything in by myself, and he offered me cold water and got to lifting my boxes into the unit. I am so grateful for his generosity and compassion.

Breann B  |  First Impressions 
Rating:
5.0

Good experience.

jacquelyn m  |  Overall Experience 
Rating:
5.0

Stephen has excellent management skills!! Stephen, Charles and Brandon are patient, friendly and have superior customer service !!!! Thank you all, Rochelle

Rochelle M  |  Overall Experience 
Rating:
5.0

This was the best UHALL experience I’ve ever had. This team knows what you need before you do, and they are great meeting your needs. I HIGHLY recommend the furniture dolly, it’s a total lifesaver!

Mary M  |  First Impressions 
Rating:
5.0

Staff was very helpfully.and the place was very clean.

Brad G  |  Overall Experience 
Rating:
5.0

The staff there was very helpful. I believe his name was Brandon. Very professional and help me out with whatever I needed.

Brad G  |  First Impressions 
Rating:
5.0

Good customer service

Kesha C  |  First Impressions 
No reviews have been submitted for this location.

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