Customer Reviews for U-Haul Moving & Storage at E Lancaster

1173 reviews

5032 E Lancaster   Fort Worth, TX 76103
(W Of Tierney Rd)

(817) 534-0072

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(817) 534-0072

5032 E Lancaster
Fort Worth, TX 76103
(W Of Tierney Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Everything was good

SHARON D. 
Rating:
4.0

Customer did not leave a comment.

LARRY W. 
Rating:
5.0

Customer did not leave a comment.

Jason H. 
Rating:
5.0

Thank you!

BERDA S. 
Rating:
3.0

You gave away my original truck without calling me! Unacceptable! Then you make me drive across town to rent a defective truck. Unacceptable! The staff at the Lancaster location was good, just this experience was unacceptable.

Keith S. 
Rating:
5.0

Customer did not leave a comment.

JEROME B. 
Rating:
5.0

Customer did not leave a comment.

REGINALD M. 
Rating:
5.0

Customer did not leave a comment.

TOMMY M. 
Rating:
4.0

Employee noted trailer was sitting low on hitch ball, but didn't think to suggest turning the shank over/ flipping ball to other side to gain more height. I stopped at another store and they didn't suggest this simple correction either…the 2” drop was recommended on ihaul site for my car, but it was not correct for the large/ long trailer.

CARL G. 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
5.0

Customer did not leave a comment.

RONALD C. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY N. 
Rating:
5.0

Remove the "Forced Insurance" coverage when booking,. I did no like the fact that I had to "Delete" the coverage "at the end".. Thank you.

Thomas F. 
Rating:
5.0

Easy check in and check our process.

BEVERLY W. 
Rating:
1.0

Be professional

Denise O. 
Rating:
4.0

Customer did not leave a comment.

REN S. 
Rating:
5.0

Customer did not leave a comment.

STACEY L. 
Rating:
5.0

Management was extremely helpful transferring my rental agreement from another location and accommodating me on short notice

Christian M. 
Rating:
4.0

Customer did not leave a comment.

GORGONIO C. 
Rating:
5.0

All of You have been great

June B.  |  Overall Experience 
Rating:
1.0

They made me do way more than I've done at other locations. Literally took over 30 minutes and I reserved online. I was late to my appointment.

ALTHLY AMBER B. 
Rating:
2.0

I'm pretty sure that we were overcharged. Also the fuel tank was not full when picked up making it difficult to judge how much was used on our trips.

GARRY V. 
Rating:
4.0

Customer did not leave a comment.

LAUREANETTE I. 
Rating:
3.0

it was a bit of a rough location and lot. but, it worked.

JAMES L. 
Rating:
5.0

Just keep doing what you are doing

STACY M. 
Rating:
5.0

The guys were friendly and helpful. Thanks for the pleasant experience.

Teresa R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Monicea R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria S. 
Rating:
5.0

Have more than one employee working ANY weekend, let alone a holiday weekend - the line and wait at beginning and end were more than the customers were happy with.

ERNEST F. 
Rating:
2.0

Original pick up location was locked and nobody answered the number on the door. Customer support couldn't get a hold of anybody and credited us $50 and found us another location with the moving truck we needed. Original pick up location was also in a not so savory location. Run down area that didn't seem very safe!

Michael E. 
Rating:
5.0

Your service was excellent at both ends

Fernando L. 
Rating:
4.0

The only downside was an elderly argumentive lady who held check in up for us and several other customers. She tried to start an argument with the counter person for an hour and a half. The counter person held his temper & assisted her with all issues. That fellow is a credit to your company.

GARRY V. 
Rating:
5.0

Excellent Service

Doris Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

Customer did not leave a comment.

DEKEIDRA F. 
Rating:
5.0

Customer did not leave a comment.

Paul R. 
Rating:
4.0

Satisfactory

DORIS Y. 
Rating:
5.0

No complaints, being able to book online made the process smooth and easy. Thanks for your service

NADINE D. 
Rating:
3.0

Could of used more staff for a Friday. One person dealing with customers caused a long wait time. The individual that helped us did well under pressure.

JAYNET B. 
Rating:
5.0

We are return customers! And will continue to be. Thanks.

JUDY C. 
Rating:
5.0

Customer did not leave a comment.

BRIAN W. 
Rating:
5.0

Everything went well. I would like more information details about the moving services provided if I need assistance with lifting boxes on or off a rental truck. Thanks Patricia Thomas.

Patricia T. 
Rating:
1.0

I think Brandon was a bad server I rented a uhaul for 110 supposedly but they took 185 dollars from my debit card and he told me that they take a percentage of the deposit which was 100 dollars but I only got 37 dollars back and he didn't know why they took the extra 75 it's just was a terrible service so I wouldn't recommend anyone here

DEWAN T. 
Rating:
5.0

Great and helpful service from Steven. He's a keeper. Ken.

Kenneth M. 
Rating:
3.0

Customer did not leave a comment.

POMONA LYNN B. 
Rating:
5.0

Great help from employee

JOSHUA H. 
Rating:
5.0

Customer did not leave a comment.

JACQUELYNN G. 
Rating:
3.0

Customer did not leave a comment.

STEVEN D. 
Rating:
4.0

Customer did not leave a comment.

Allison S. 
Rating:
5.0

I recommend that place they'll work with you

pablo b.  |  Overall Experience 
Rating:
3.0

Prices to high for small storage place.

Johnnetta G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley S.  |  First Impressions 
Rating:
5.0

Very helpful. Good customer service

Augustin C. 
Rating:
5.0

Customer did not leave a comment.

GARRICK G. 
Rating:
5.0

Give all you're employees a significant raise.

DUSTIN E. 
Rating:
1.0

The worker was acting like he was so smart and knew everything. The main thing he did not do was check my ID. While he wanted to make sure my phone rang he really missed the most important thing my ID. He wanted the address where I was going which was none of his business. SOME OF THE PEOPLE WALKED OUT. HE DID NOT CARE. All he was just trying to make himself look big. He needs to be train in customer service. I will never go back.

Bobbie L. 
Rating:
5.0

Customer did not leave a comment.

Peter D. 
Rating:
5.0

My scheduled location to drop off was at JD Automotive Service at 2125 E Lancaster in Fort Worth. I tried to take the trailer here, but they didn't want it, and were very rude. The man told us that we couldn't leave it here and had a very nasty temper and attitude. He said they didn't have any room for the trailer. It doesn't make any sense to me to allow someone to schedule a dropoff like this and then to be treated so poorly as a customer doing what I thought I was supposed to do. It was ridiculous for him to act that way to us when we thought we were doing what we were supposed to be doing. Something should be done about this and I believe we are owed an apology for such horrendous behavior.

TRACY E O. 
Rating:
3.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

ANNETTE A. 
Rating:
5.0

Customer did not leave a comment.

RODOLFO A. 
Rating:
4.0

Customer did not leave a comment.

Tavarses H. 
Rating:
4.0

Customer did not leave a comment.

Yvette C.  |  First Impressions 
Rating:
1.0

Rude customer service. Impatient

KATHERN J. 
Rating:
5.0

Customer did not leave a comment.

PHILADUS H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT P. 
Rating:
5.0

Customer did not leave a comment.

JESSICA S. 
Rating:
5.0

Customer did not leave a comment.

VALERIE C. 
Rating:
5.0

Customer did not leave a comment.

Morgan W. 
Rating:
5.0

The young was by himself. He is very polite and helpful.

NANCY T. 
Rating:
5.0

Customer did not leave a comment.

ALYSIA L. 
Rating:
3.0

Customer did not leave a comment.

CSHAURONIA M. 
Rating:
5.0

Customer did not leave a comment.

Kerry H. 
Rating:
5.0

Customer did not leave a comment.

TROY ANN H. 
Rating:
5.0

Customer did not leave a comment.

SEAN S. 
Rating:
5.0

Something to help a short person to step upon other than that it was excellent.

Linda G. 
Rating:
4.0

being new to the state, interesting that this location, 20 miles away, was "the closest" drop off as on the way back to my starting location, I passed 4 other large U haul sites.

DENISE F. 
Rating:
2.0

The truck was not clean inside and had wires hanging out on the driver's side cab. The gas was well below half a tank as well. Usually the service & equipment at this location is good. This time it wasn't.

DARRELL J. 
Rating:
5.0

Excellent service!

DAISY V. 
Rating:
5.0

I had no issue. Employee was nice and helpful.

STEVEN R. 
Rating:
5.0

Customer did not leave a comment.

CARLOS D. 
Rating:
5.0

Friendly and kindly

MUKTAR M. 
Rating:
5.0

Stephen was excellent with the duties as a representative of the uhaul. He has excellent customer service and displayed great knowledge of the company products.

THOMAS A. 
Rating:
3.0

Customer did not leave a comment.

HOLLY A. 
Rating:
4.0

Customer did not leave a comment.

CEDELL H. 
Rating:
5.0

Customer did not leave a comment.

Kristen R. 
Rating:
1.0

I dropped this car dolly off that night after hours. Tried to do the return on the Mobil app. So after 30 min I just put the dolly next to the others. So I called one of your Representatives the next morning and explained to him. Well they charged me 20 dollars. Don't understand why. After your guy said it would be ok.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

MARQUINDO J. 
Rating:
4.0

Customer did not leave a comment.

Stacy R. 
Rating:
5.0

I rented a truck online several days prior to my move. I was contacted the morning of my move saying there was not a truck at that location. When I got to the next location noone was there, that stire was on Rosedale in Ft worth Tx and the neighborhood was so bad we watched people stealing a TV as we sat in the car. Now Im sent to another location to get a truck on Lancaster St in Ft Worth. I let my son talk because I was so upset. Steven was the manager there, he made our day so much better, he was polite and understanding. Gave me a credit for all my trouble and just him helping with that made my move better. If all the employees acted like him it would be a great place to work with!!!! Thank you Steven!!

Penny R. 
Rating:
5.0

I would definitely recommend customer to this location. The agent was very nice , quick and pleasant.

BRIANNA G. 
Rating:
4.0

One employee had mask but wasn't wearing it, but did give helpful instructions on unloading vehicle from towing dolly. And allowed me to leave vehicle and dolly while I left to unload truck to make parking at my new apartment easier. Helpful and friendly

BENJAMIN L. 
Rating:
5.0

Charles was very helpful and friendly. He had me in and out with my rental in no time. The return was also very easy because of Charles.

Brian B. 
Rating:
5.0

Steven was very friendly, kind, and care about the customers. He was Excellent

Kizzy R. 
Rating:
5.0

Customer did not leave a comment.

STEVE B. 
Rating:
5.0

Both gentleman were professional. I can not remember the man's name when picking up however, Charles was the other man when dropping off. Great customer service and clean facility. Truck was in great condition as well.

James L. 
Rating:
5.0

Great good service

NICKY G. 
Rating:
5.0

I am completely happy with my experience, the rental rate was reasonable, and the gentleman who helped me was polite and pleasant. I dropped in needing to rent a truck and he fixed me right up!

Janice D. 
Rating:
5.0

Awesome service

DEMETRIUS H. 
Rating:
3.0

Customer did not leave a comment.

ANTHONY RAY V. 
Rating:
4.0

Put cruise control in vehicle.

KEVIN H. 
Rating:
5.0

Verry Niece.

BOBBY B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David I. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Customer Service Agent was very nice , kind sweet and had a beautiful personality and over the top customer service experience . GIVE Him a Pay Rise ..... :)

Brianna G. 
Rating:
4.0

Make sure the dolly I put on my reservation is actually at the location.

BENJAMIN W. 
Rating:
3.0

Customer did not leave a comment.

augusto G. 
Rating:
4.0

Your team there was fantastic. I really appreciated them making this part of my move easier. Keep up the great work.

CHARLES M. 
Rating:
3.0

The people that I worked with were pretty great but I could tell what made the experience not as enjoyable or fast as it could have been is directly related to the software in place. There are definitely issues with the software that caused me to be on the phone for over an hour to fix the incorrect information in my reservation and caused me to be at the uhaul place in Fort Worth to pick up the truck for over 2hrs

brian M. 
Rating:
5.0

The man who helped me was very nice and accommodating.

Kimberly W.  |  First Impressions 
Rating:
5.0

Charles went above and beyond with helping me get my things into my storage unit. I was exhausted moving everything in by myself, and he offered me cold water and got to lifting my boxes into the unit. I am so grateful for his generosity and compassion.

Breann B.  |  First Impressions 
Rating:
5.0

Good experience.

jacquelyn m.  |  Overall Experience 
Rating:
5.0

Stephen has excellent management skills!! Stephen, Charles and Brandon are patient, friendly and have superior customer service !!!! Thank you all, Rochelle

Rochelle M.  |  Overall Experience 
Rating:
5.0

This was the best UHALL experience I’ve ever had. This team knows what you need before you do, and they are great meeting your needs. I HIGHLY recommend the furniture dolly, it’s a total lifesaver!

Mary M.  |  First Impressions 
No reviews have been submitted for this location.

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