Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everyone was kind and leisurely. Graceful bunch of folks. Hope to rent again soon.
JOHN L
Rating:
5.0
The young man at the counter was very professional and the process went fast and hassle free.
Chelvetta C
Rating:
5.0
I was very happy with the staff at this location. They were friendly and helpful with any questions I had. I would rent from this location again.
CHARLES R
Rating:
5.0
Customer did not leave a comment.
CHRISTINE O
Rating:
5.0
Pickup process was extremely easy and quick. The employee was extremely polite and helpful.
Kyle W
Rating:
5.0
The process was fast, the employee was well trained and answered any questions I had… excellent service
Jerry J
Rating:
5.0
They are great
PETER O
Rating:
5.0
Very professional and very respectful and very very helpful
MAXINE M
Rating:
5.0
U-Haul did a great service for me and I appreciate it!
Datron C
Rating:
4.0
Customer did not leave a comment.
CARROL H
Rating:
3.0
The dolly that was provided to us did not work at all, the straps did not work and it the wheels kept sliding when we would try to use it. We paid for something that was not even usable.
DIANA A
Rating:
5.0
que Que la entrega sea en el momento que se indique
ANGEL R
Rating:
5.0
All went smoothly. The gentleman that waited on me was Great!!
CAROLYN B
Rating:
5.0
Nothing comes to mind at the moment.
KEVIN W
Rating:
5.0
Customer did not leave a comment.
Issac J
Rating:
5.0
The customer service at this location was great. The young lady at the counter was very sweet and helpful. I wish I could remember her name.
Debra J
Rating:
5.0
The service was excellent from the moment I arrived... the unit was clean and new... everything was great.
ANGEL M
Rating:
5.0
That attendant was on his job from start to finish. Absolutely the best.
CHERI H
Rating:
5.0
Customer did not leave a comment.
JOANNA A
Rating:
5.0
Customer did not leave a comment.
JACQUELYN S
Rating:
5.0
Customer did not leave a comment.
STEPHANIE R
Rating:
3.0
Service when I pick up was very good. The gentleman checked me in and assisted with hooklng up trailer. The return was terrible. I returned the trailer around 2:00 pm. There people behind the desk. One was assisting customers and the other was just wandering around. I had to unhook the trailer myself. Then 6:33pm I get a call wanting to know when I will be returning the trailer. Very poor service on return.
JAMES M
Rating:
5.0
Customer did not leave a comment.
NICHOLAS W
Rating:
5.0
Customer did not leave a comment.
Jasmine B
|
First Impressions
Rating:
5.0
Was first one there when store opened. Staff was already prepping everything for customers. Couldn’t ask for much more
Jon K
Rating:
4.0
Great Service
Friendly Team Member
Knowledge and Information was Great
Location just not in a good part of Town, overall experience was a B plus.
DANIEL W
Rating:
1.0
Yes but in a bad neighborhood to park your vehicle and leave it unattended. Otherwise would have given a 5 star rating.
I was told to bring truck if loaded to park it there. The next day I was rold to purchase a lock to put on the trunk. When I arrived the back of my truck was completely open exposing everything.it was about 11am. I approached the employees they were not aware it was wide open.
MARGARET M
Rating:
4.0
Customer did not leave a comment.
ANTOINETTE D
Rating:
3.0
Unlock the door at opening. Don't call your customers asking if they want to extend the rental after it was already turned back in
NATHAN B
Rating:
5.0
Customer did not leave a comment.
MORRIS W
Rating:
4.0
Good and convenient
TIMOTHY H
|
First Impressions
Rating:
5.0
Send a spare tire with your car hauler trailers.
RAYMOND P
Rating:
4.0
Customer did not leave a comment.
RODNEY J
Rating:
5.0
Customer did not leave a comment.
JOSE S
Rating:
3.0
Your IT director needs to focus on the system slowdown. It took about 30 minutes to complete the transaction, which should have only taken 2 or 3 minutes.
PAUL K
Rating:
5.0
The check engine light came on while being used. The truck cabin was well worn.
LUIS B
Rating:
5.0
Customer did not leave a comment.
ALICHA H
Rating:
5.0
Customer did not leave a comment.
KAMESHA C
Rating:
5.0
The service was excellent and was deeply appreciated.
DWAYNE J
Rating:
4.0
Customer did not leave a comment.
CANDIDE K
Rating:
5.0
Customer did not leave a comment.
DOMINICK T
Rating:
5.0
Customer did not leave a comment.
LARRY L
Rating:
5.0
Customer did not leave a comment.
MARVIN R
Rating:
5.0
Customer did not leave a comment.
CALEB C
Rating:
5.0
Customer did not leave a comment.
TASHARA D
Rating:
5.0
Customer did not leave a comment.
STEPHANIE H
Rating:
4.0
Customer did not leave a comment.
Diego T
Rating:
5.0
Customer did not leave a comment.
DONALD C
Rating:
5.0
Best customer service in town.
ISSAC B
Rating:
5.0
Staff was very helpful 🙂
YOLANDA S
Rating:
5.0
Customer did not leave a comment.
DAMYAN W
Rating:
5.0
Customer did not leave a comment.
STEVEN S
Rating:
3.0
Customer did not leave a comment.
TAMARA N
Rating:
5.0
No comment
JORGE G
Rating:
5.0
Nothing everything was great thank you'll for everything
WILLIE N
Rating:
5.0
Customer did not leave a comment.
MATTIE G
Rating:
1.0
Had me waiting 6 hours for a tow truck on the side of the highway
Milianie S
Rating:
5.0
Customer did not leave a comment.
DONALD F
Rating:
5.0
Customer did not leave a comment.
MARIE H
|
Overall Experience
Rating:
5.0
My favorite place for a truck 🚛 any size for moving. Great attitude and professionalism.
Thanks to everyone. Keep up the good job.
Deborah T
Rating:
5.0
Everything was good
KE-RON W
Rating:
4.0
Customer did not leave a comment.
ERIC P
Rating:
3.0
Customer did not leave a comment.
MONICA S
Rating:
5.0
Customer did not leave a comment.
BENNIE H
Rating:
5.0
Customer did not leave a comment.
Diniecia J
Rating:
5.0
Para mí todo estuvo perfecto 👌💯 muchas gracias
JOSE R
Rating:
4.0
Nothing with the service, however your drive way is brutal. It scrapes the vehicles both going in and coming out. Even if you drive slow.
ANNE C
Rating:
5.0
Update your system tell your reps to put in the correct mileage stop trying to over charge your long time customers it’s tacky
BRITNEY G
Rating:
5.0
Customer did not leave a comment.
STEVEN S
Rating:
5.0
Customer did not leave a comment.
PAUL S
Rating:
3.0
Customer did not leave a comment.
Shanedria D
Rating:
5.0
Customer did not leave a comment.
FRANCISCO C
Rating:
5.0
The worker was quick and professional
Excellent job
JACQUELYNN G
Rating:
5.0
Customer did not leave a comment.
CRAIG N
Rating:
3.0
Customer did not leave a comment.
JASMINE B
Rating:
5.0
Jade and her helper were amazing- so helpful and friendly! Helped hook up the car transport trailer and helped us fasten our car to a trailer. Excellent customer service!!
VERNON H
Rating:
4.0
Not much
NATHANIEL S
Rating:
5.0
The staff was extremely helpful and kind. I will continue to use this location due to the friendliness and helpfulness of the staff.
JILLIAN P
Rating:
4.0
Customer did not leave a comment.
DERRICK L
Rating:
4.0
But the truck had water in the back
KENYA B
Rating:
1.0
Choose a different location. I will not rent from this location agaim undersny circumstances
Mark H
Rating:
5.0
Customer did not leave a comment.
Leshieka d
|
First Impressions
Rating:
5.0
Good service.
LARRY M
Rating:
5.0
Great service and friendly employees!!
LISARETH T
Rating:
1.0
I came in to get my rental and I ordered a utility dolly and the guy said it was one on the truck so when I checked it was nothing I went back in and asked he tried to send me way to the other side of town in my personal car smh then when we checked the mileage in the truck it was wrong to put the icing on the cake it was no let out walk up ramp on the truck smh horrible experience never again
VALERIE W
Rating:
4.0
More personnel
BRUCE B
Rating:
5.0
Thanks to the person who help me with my rental and how he was very polite and friendly. Miss Garcia
JOSEPHINE G
Rating:
4.0
Customer did not leave a comment.
JOHN H
Rating:
4.0
Customer did not leave a comment.
DANIEL M
Rating:
5.0
He did go above and beyond. Thank you
JOSE C
Rating:
5.0
Patrick was Awesome !!
Bryan B
Rating:
5.0
Customer did not leave a comment.
ROBERT W
Rating:
5.0
Customer did not leave a comment.
Karen G
Rating:
5.0
The gentleman who checked us in when we returned the truck was very helpful. Noticing that we returned the truck with more gas than necessary and a few more miles than allowed by the base cost, he asked if we wanted to be reimbursed for the $3 charge. We declined and appreciated the offer.
STEPHANIE L
Rating:
5.0
Keep doing what you do
CHANTE W
Rating:
5.0
Good deal
Isaac N
Rating:
4.0
I used the app after hours it was very convenient & I appreciate you guys being available to rent a truck after the store was closed.
Lucretia W
Rating:
5.0
Customer did not leave a comment.
ALFREDO L
Rating:
5.0
Customer did not leave a comment.
deveron p
Rating:
3.0
Don't carry appliance dolly to rent, but still allowed to rent. Need to remove it from web page rental or simply have an appliance dolly to rent. Not enough help to take care of customers.
IRA K
Rating:
5.0
Service was easy, fast, and friendly.
April L
Rating:
5.0
Customer did not leave a comment.
Raul A
Rating:
4.0
Customer did not leave a comment.
Jose K
Rating:
5.0
Your best assets is your employees, they are nice, considerate and very knowledgeable about their job.
WALTER A
Rating:
1.0
Customer did not leave a comment.
Matthew M
|
Overall Experience
Rating:
5.0
Na
Bernita D
|
Overall Experience
Rating:
5.0
Good service
JAMES T
|
Overall Experience
Rating:
5.0
Nice and friendly employee
Bernita D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tamara T
|
Overall Experience
Rating:
5.0
You people are awesome Thanks a lot for the kindness that you all show.
lawrence p
|
First Impressions
Rating:
5.0
Great customer service and was patient with me.
Latoshia M
|
Online Move In
Rating:
5.0
Staff was very courteous and helpful I really appreciate your services,..
Thanks so kindly.
Mrs. Glenda Bentley
And daughter Neya.
glenda b
|
First Impressions
Rating:
5.0
George is a very helpful an understanding employee when it comes to customer service experience great job made the moving experience less stressful .thank you
Bryanna O
|
Overall Experience
Rating:
5.0
George and crew are an excellent representation of quality customer service. They went above and beyond to accommodate my needs.
TRUMAINE J
|
First Impressions
Rating:
5.0
Very nice people who work here
Bryanna O
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Courtney R
|
Overall Experience
Rating:
5.0
The staff was ALWAYS courteous and professional and considerate. I have and will recommend Uhaul ALWAYS. Thank you all for your service.
charlotte t
|
Overall Experience
Rating:
3.0
I'm overall pleased. Thank you Eli and Jim hopefully next time is a smoother experience.
Kimberly D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ashley S
|
Overall Experience
Rating:
5.0
Great experience with accommodating Uhaul staff at this location.
CHARLES P
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Claude J
|
Overall Experience
Rating:
2.0
I had autopay setup for rent, they didn't use it, contacted my brother and sent him mail before they contacted me about the issue. Disgusting abuse of my personal information. Was charged extra fees I was not notified about.
Fredrick B
|
Overall Experience
Rating:
5.0
The staff that checked us in and out were friendly and professional. I was extremely impressed and will continue to use UHaul in the future given the exceptional customer service I consistently received throughout this entire process. Thank you!
Anthony E
|
Overall Experience
Rating:
4.0
Thanks for all the help
tasha f
|
First Impressions
Rating:
5.0
The couple running the facility are amazing! They were extremely friendly, helpful and knowledgeable. They helped us get into our storage unit, changed the drop-off location for our trailer, and even taught me how to backup my truck and trailer. Thank you!!!
Anthony E
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
yvette m
|
Overall Experience
Rating:
5.0
All of You have been great
June B
|
Overall Experience
Rating:
5.0
The guys were friendly and helpful. Thanks for the pleasant experience.
Teresa R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Monicea R
|
Overall Experience
Rating:
5.0
Excellent Service
Doris Y
|
Overall Experience
Rating:
5.0
I recommend that place they'll work with you
pablo b
|
Overall Experience
Rating:
3.0
Prices to high for small storage place.
Johnnetta G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ashley S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Yvette C
|
First Impressions
Rating:
5.0
Verry Niece.
BOBBY B
|
First Impressions
Rating:
5.0
The man who helped me was very nice and accommodating.
Kimberly W
|
First Impressions
Rating:
5.0
Charles went above and beyond with helping me get my things into my storage unit. I was exhausted moving everything in by myself, and he offered me cold water and got to lifting my boxes into the unit. I am so grateful for his generosity and compassion.
Breann B
|
First Impressions
Rating:
5.0
Good experience.
jacquelyn m
|
Overall Experience
Rating:
5.0
Stephen has excellent management skills!! Stephen, Charles and Brandon are patient, friendly and have superior customer service !!!! Thank you all, Rochelle
Rochelle M
|
Overall Experience
Rating:
5.0
This was the best UHALL experience I’ve ever had. This team knows what you need before you do, and they are great meeting your needs. I HIGHLY recommend the furniture dolly, it’s a total lifesaver!
Mary M
|
First Impressions
Rating:
5.0
Staff was very helpfully.and the place was very clean.
Brad G
|
Overall Experience
Rating:
5.0
The staff there was very helpful. I believe his name was Brandon. Very professional and help me out with whatever I needed.