Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Unlock the door at opening. Don't call your customers asking if they want to extend the rental after it was already turned back in
NATHAN B
Rating:
5.0
Customer did not leave a comment.
MORRIS W
Rating:
4.0
Good and convenient
TIMOTHY H
|
First Impressions
Rating:
5.0
Send a spare tire with your car hauler trailers.
RAYMOND P
Rating:
4.0
Customer did not leave a comment.
RODNEY J
Rating:
5.0
Customer did not leave a comment.
JOSE S
Rating:
3.0
Your IT director needs to focus on the system slowdown. It took about 30 minutes to complete the transaction, which should have only taken 2 or 3 minutes.
PAUL K
Rating:
5.0
The check engine light came on while being used. The truck cabin was well worn.
LUIS B
Rating:
5.0
Customer did not leave a comment.
ALICHA H
Rating:
5.0
Customer did not leave a comment.
KAMESHA C
Rating:
5.0
The service was excellent and was deeply appreciated.
DWAYNE J
Rating:
4.0
Customer did not leave a comment.
CANDIDE K
Rating:
5.0
Customer did not leave a comment.
DOMINICK T
Rating:
5.0
Customer did not leave a comment.
LARRY L
Rating:
5.0
Customer did not leave a comment.
MARVIN R
Rating:
5.0
Customer did not leave a comment.
CALEB C
Rating:
5.0
Customer did not leave a comment.
TASHARA D
Rating:
5.0
Customer did not leave a comment.
STEPHANIE H
Rating:
4.0
Customer did not leave a comment.
Diego T
Rating:
5.0
Customer did not leave a comment.
DONALD C
Rating:
5.0
Best customer service in town.
ISSAC B
Rating:
5.0
Staff was very helpful 🙂
YOLANDA S
Rating:
5.0
Customer did not leave a comment.
DAMYAN W
Rating:
5.0
Customer did not leave a comment.
STEVEN S
Rating:
3.0
Customer did not leave a comment.
TAMARA N
Rating:
5.0
No comment
JORGE G
Rating:
5.0
Nothing everything was great thank you'll for everything
WILLIE N
Rating:
5.0
Customer did not leave a comment.
MATTIE G
Rating:
1.0
Had me waiting 6 hours for a tow truck on the side of the highway
Milianie S
Rating:
5.0
Customer did not leave a comment.
DONALD F
Rating:
5.0
Customer did not leave a comment.
MARIE H
|
Overall Experience
Rating:
5.0
My favorite place for a truck 🚛 any size for moving. Great attitude and professionalism.
Thanks to everyone. Keep up the good job.
Deborah T
Rating:
5.0
Everything was good
KE-RON W
Rating:
4.0
Customer did not leave a comment.
ERIC P
Rating:
3.0
Customer did not leave a comment.
MONICA S
Rating:
5.0
Customer did not leave a comment.
BENNIE H
Rating:
5.0
Customer did not leave a comment.
Diniecia J
Rating:
5.0
Para mí todo estuvo perfecto 👌💯 muchas gracias
JOSE R
Rating:
4.0
Nothing with the service, however your drive way is brutal. It scrapes the vehicles both going in and coming out. Even if you drive slow.
ANNE C
Rating:
5.0
Update your system tell your reps to put in the correct mileage stop trying to over charge your long time customers it’s tacky
BRITNEY G
Rating:
5.0
Customer did not leave a comment.
STEVEN S
Rating:
5.0
Customer did not leave a comment.
PAUL S
Rating:
3.0
Customer did not leave a comment.
Shanedria D
Rating:
5.0
Customer did not leave a comment.
FRANCISCO C
Rating:
5.0
The worker was quick and professional
Excellent job
JACQUELYNN G
Rating:
5.0
Customer did not leave a comment.
CRAIG N
Rating:
3.0
Customer did not leave a comment.
JASMINE B
Rating:
5.0
Jade and her helper were amazing- so helpful and friendly! Helped hook up the car transport trailer and helped us fasten our car to a trailer. Excellent customer service!!
VERNON H
Rating:
4.0
Not much
NATHANIEL S
Rating:
5.0
The staff was extremely helpful and kind. I will continue to use this location due to the friendliness and helpfulness of the staff.
JILLIAN P
Rating:
4.0
Customer did not leave a comment.
DERRICK L
Rating:
4.0
But the truck had water in the back
KENYA B
Rating:
1.0
Choose a different location. I will not rent from this location agaim undersny circumstances
Mark H
Rating:
5.0
Customer did not leave a comment.
Leshieka d
|
First Impressions
Rating:
5.0
Good service.
LARRY M
Rating:
5.0
Great service and friendly employees!!
LISARETH T
Rating:
1.0
I came in to get my rental and I ordered a utility dolly and the guy said it was one on the truck so when I checked it was nothing I went back in and asked he tried to send me way to the other side of town in my personal car smh then when we checked the mileage in the truck it was wrong to put the icing on the cake it was no let out walk up ramp on the truck smh horrible experience never again
VALERIE W
Rating:
4.0
More personnel
BRUCE B
Rating:
5.0
Thanks to the person who help me with my rental and how he was very polite and friendly. Miss Garcia
JOSEPHINE G
Rating:
4.0
Customer did not leave a comment.
JOHN H
Rating:
4.0
Customer did not leave a comment.
DANIEL M
Rating:
5.0
He did go above and beyond. Thank you
JOSE C
Rating:
5.0
Patrick was Awesome !!
Bryan B
Rating:
5.0
Customer did not leave a comment.
ROBERT W
Rating:
5.0
Customer did not leave a comment.
Karen G
Rating:
5.0
The gentleman who checked us in when we returned the truck was very helpful. Noticing that we returned the truck with more gas than necessary and a few more miles than allowed by the base cost, he asked if we wanted to be reimbursed for the $3 charge. We declined and appreciated the offer.
STEPHANIE L
Rating:
5.0
Keep doing what you do
CHANTE W
Rating:
5.0
Good deal
Isaac N
Rating:
4.0
I used the app after hours it was very convenient & I appreciate you guys being available to rent a truck after the store was closed.
Lucretia W
Rating:
5.0
Customer did not leave a comment.
ALFREDO L
Rating:
5.0
Customer did not leave a comment.
deveron p
Rating:
3.0
Don't carry appliance dolly to rent, but still allowed to rent. Need to remove it from web page rental or simply have an appliance dolly to rent. Not enough help to take care of customers.
IRA K
Rating:
5.0
Service was easy, fast, and friendly.
April L
Rating:
5.0
Customer did not leave a comment.
Raul A
Rating:
4.0
Customer did not leave a comment.
Jose K
Rating:
5.0
Your best assets is your employees, they are nice, considerate and very knowledgeable about their job.
WALTER A
Rating:
4.0
You're accounting procedures are a little weird but other than that it was a okay experience
J L
Rating:
4.0
The staff was vey helpful. I would return to this location.
Jason Q
Rating:
1.0
We drive to the move site and find No Dolly in the truck. Which I paid extra for. I put exactly 7 miles on the odometer and was charged $15 extra for fuel. I had made a reservation on line ahead of time, and the rental procedure still took 30 minutes. We were the only customer. They said they didn’t have the size truck available we needed so we had to pay 30% More for a truck whose size we didn’t need or want. Truly a terrible move experience.
Bob H
Rating:
3.0
Customer did not leave a comment.
Marie W
Rating:
5.0
Patrick was awesome with helping me return the truck .
Xzenthia D
Rating:
1.0
Customer did not leave a comment.
Matthew M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kiah H
Rating:
5.0
Customer did not leave a comment.
Brian W
Rating:
5.0
Very nice, friendly, and helpful. The facility, compared to other U-Haul locations I’ve patronized, was well outfitted. The storefront was very organized with many moving products available and on display. The property was large enough to make trailer hookups and navigating in and out driving easy,
There was only one person working there during my visit, with several customers waiting. An additional helper would’ve made my process faster.
Elizabeth P
Rating:
1.0
Explain things more in detail. I was charged an extra day ($100) for 4 extra hours. That's crazy.
Brenda H
Rating:
5.0
To improve for next customer is to extra person working because my reservation was at 9am. When I arrived it was 8:48am. It was busy. The lady at front was extremely nice with a pleasant attitude and excellent customer service; however she had to do everything. I didn't get waited on until maybe about 9:25am. Overall the experience was great.
Kellie A
Rating:
5.0
Customer did not leave a comment.
joe w
Rating:
5.0
You really need more than 1 employee working the store.
anthony m
Rating:
3.0
Customer did not leave a comment.
Harold E
Rating:
5.0
Customer did not leave a comment.
Amanda W
Rating:
4.0
Customer did not leave a comment.
Gwendolyn J
Rating:
5.0
Stickers in units reminding customers to advise agents when trucks A/C’s are not functioning properly, when windshields are broken, or when speedometers quit working.
LUCAS N
Rating:
3.0
Customer did not leave a comment.
adalberto b
Rating:
5.0
Customer did not leave a comment.
Alejandro L
Rating:
5.0
Customer did not leave a comment.
Chris G
Rating:
4.0
Let me first say that the Lancaster Location was a great help. They helped make a terrible experience a little better. My pickup was supposed to be at 12pm. an agent put it at 12AM. So when my familiy member arrived to pick the truck up, it wasnt available. There was no trucks available for the same price that I had rented one for so I had to do a new agreement which ended up costing way more than my original reservation was for and was supposed to be returned by 8am. Then mover was scheduled for 1:30pm. He called me and let me know he would be late because he was working another job. he called me 3 hrs later after 3pm and told me he would be coming but he had to leave early to pick up his daughter. when he showed up, he was alone because his other person didnt show up. he didnt have a dolly and told me i was supposed to have it. (No one told me I had to have a dolly for a hired mover) so he and my family members moved 3 or 4 heavy items onto the truck without the dolly and then he left to pick up his daughter. he told my family he would return afterward. He called me for the payment code and I gave it to him thinking he would come back and finish later. He stayed less than an hour by himself and didnt not deserve full pay. Me and my family members had to finish packing the entire truck alone. There was no way we could have it packed in enough time to return the truck by 8am. I called the truck location to let them know we had to have the truck for extra time. They gave us till 2pm. Then when I arrived at the storage facility, the storage area was too small for what i needed. I had to get a different size, they didnt have the mid size so I had to rent a storage way more based on what was available. The Second Mover said he could be there at 11am on 5/4/24. I text him advising we had arrived at 11:10am. He said he finishing overtime 1.3 miles away and would be right there after. He never showed so me and 2 of my family members started moving things on our own. At some point, the second mover text me saying, "I just sent you a code so we can reschedule your move for the afternoon so crews can know that it's still available: what's the verification code you just received? I text him back advising when I didnt hear from you, I had to get some other help. I paid a deposit of $269.95 for the move (which i was told later was for the movers, I had to pay $236.74 for the storage unit up front and $214.34 for the truck rental. My original quote was for around $545. it was the worst moving experience i've every had. My family and I are still recovering from doing most of the moving ourselves and my bank account has truly suffered. I had called outside movers first and found that i would save a little over $100 going with Uhaul. I ended up paying way more than I expected due to all the problems I had.
James B
Rating:
5.0
Patrick was great to work with. I would recommande this location to anyone.
willie w
Rating:
5.0
Customer did not leave a comment.
Jose L
Rating:
4.0
It was very nice and clean. The workers friendly and kind also very knowledgeable.
Lori T
Rating:
5.0
Customer did not leave a comment.
Mario A
Rating:
5.0
Nathan your representative at this location was super knowledgeable and was absolutely understanding of what I needed to accommodate and accomplish what I needed to make my move easier ! He needs a raise
Crystal S
Rating:
5.0
Customer did not leave a comment.
Dewey F
Rating:
5.0
Na
Bernita D
|
Overall Experience
Rating:
5.0
Good service
JAMES T
|
Overall Experience
Rating:
5.0
Nice and friendly employee
Bernita D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tamara T
|
Overall Experience
Rating:
5.0
You people are awesome Thanks a lot for the kindness that you all show.
lawrence p
|
First Impressions
Rating:
5.0
Great customer service and was patient with me.
Latoshia M
|
Online Move In
Rating:
5.0
Staff was very courteous and helpful I really appreciate your services,..
Thanks so kindly.
Mrs. Glenda Bentley
And daughter Neya.
glenda b
|
First Impressions
Rating:
5.0
George is a very helpful an understanding employee when it comes to customer service experience great job made the moving experience less stressful .thank you
Bryanna O
|
Overall Experience
Rating:
5.0
George and crew are an excellent representation of quality customer service. They went above and beyond to accommodate my needs.
TRUMAINE J
|
First Impressions
Rating:
5.0
Very nice people who work here
Bryanna O
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Courtney R
|
Overall Experience
Rating:
5.0
The staff was ALWAYS courteous and professional and considerate. I have and will recommend Uhaul ALWAYS. Thank you all for your service.
charlotte t
|
Overall Experience
Rating:
3.0
I'm overall pleased. Thank you Eli and Jim hopefully next time is a smoother experience.
Kimberly D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ashley S
|
Overall Experience
Rating:
5.0
Great experience with accommodating Uhaul staff at this location.
CHARLES P
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Claude J
|
Overall Experience
Rating:
2.0
I had autopay setup for rent, they didn't use it, contacted my brother and sent him mail before they contacted me about the issue. Disgusting abuse of my personal information. Was charged extra fees I was not notified about.
Fredrick B
|
Overall Experience
Rating:
5.0
The staff that checked us in and out were friendly and professional. I was extremely impressed and will continue to use UHaul in the future given the exceptional customer service I consistently received throughout this entire process. Thank you!
Anthony E
|
Overall Experience
Rating:
4.0
Thanks for all the help
tasha f
|
First Impressions
Rating:
5.0
The couple running the facility are amazing! They were extremely friendly, helpful and knowledgeable. They helped us get into our storage unit, changed the drop-off location for our trailer, and even taught me how to backup my truck and trailer. Thank you!!!
Anthony E
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
yvette m
|
Overall Experience
Rating:
5.0
All of You have been great
June B
|
Overall Experience
Rating:
5.0
The guys were friendly and helpful. Thanks for the pleasant experience.
Teresa R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Monicea R
|
Overall Experience
Rating:
5.0
Excellent Service
Doris Y
|
Overall Experience
Rating:
5.0
I recommend that place they'll work with you
pablo b
|
Overall Experience
Rating:
3.0
Prices to high for small storage place.
Johnnetta G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ashley S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Yvette C
|
First Impressions
Rating:
5.0
Verry Niece.
BOBBY B
|
First Impressions
Rating:
5.0
The man who helped me was very nice and accommodating.
Kimberly W
|
First Impressions
Rating:
5.0
Charles went above and beyond with helping me get my things into my storage unit. I was exhausted moving everything in by myself, and he offered me cold water and got to lifting my boxes into the unit. I am so grateful for his generosity and compassion.
Breann B
|
First Impressions
Rating:
5.0
Good experience.
jacquelyn m
|
Overall Experience
Rating:
5.0
Stephen has excellent management skills!! Stephen, Charles and Brandon are patient, friendly and have superior customer service !!!! Thank you all, Rochelle
Rochelle M
|
Overall Experience
Rating:
5.0
This was the best UHALL experience I’ve ever had. This team knows what you need before you do, and they are great meeting your needs. I HIGHLY recommend the furniture dolly, it’s a total lifesaver!
Mary M
|
First Impressions
Rating:
5.0
Staff was very helpfully.and the place was very clean.
Brad G
|
Overall Experience
Rating:
5.0
The staff there was very helpful. I believe his name was Brandon. Very professional and help me out with whatever I needed.
