Customer Reviews for U-Haul Moving & Storage at E Lancaster

1136 reviews

5032 E Lancaster   Fort Worth, TX 76103
(W Of Tierney Rd)

(817) 534-0072

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(817) 534-0072

5032 E Lancaster
Fort Worth, TX 76103
(W Of Tierney Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

No complaints, being able to book online made the process smooth and easy. Thanks for your service

NADINE D. 
Rating:
3.0

Could of used more staff for a Friday. One person dealing with customers caused a long wait time. The individual that helped us did well under pressure.

JAYNET B. 
Rating:
5.0

We are return customers! And will continue to be. Thanks.

JUDY C. 
Rating:
5.0

Customer did not leave a comment.

BRIAN W. 
Rating:
5.0

Everything went well. I would like more information details about the moving services provided if I need assistance with lifting boxes on or off a rental truck. Thanks Patricia Thomas.

Patricia T. 
Rating:
1.0

I think Brandon was a bad server I rented a uhaul for 110 supposedly but they took 185 dollars from my debit card and he told me that they take a percentage of the deposit which was 100 dollars but I only got 37 dollars back and he didn't know why they took the extra 75 it's just was a terrible service so I wouldn't recommend anyone here

DEWAN T. 
Rating:
5.0

Great and helpful service from Steven. He's a keeper. Ken.

Kenneth M. 
Rating:
3.0

Customer did not leave a comment.

POMONA LYNN B. 
Rating:
5.0

Great help from employee

JOSHUA H. 
Rating:
5.0

Customer did not leave a comment.

JACQUELYNN G. 
Rating:
3.0

Customer did not leave a comment.

STEVEN D. 
Rating:
4.0

Customer did not leave a comment.

Allison S. 
Rating:
5.0

I recommend that place they'll work with you

pablo b.  |  Overall Experience 
Rating:
3.0

Prices to high for small storage place.

Johnnetta G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley S.  |  First Impressions 
Rating:
5.0

Very helpful. Good customer service

Augustin C. 
Rating:
5.0

Customer did not leave a comment.

GARRICK G. 
Rating:
5.0

Give all you're employees a significant raise.

DUSTIN E. 
Rating:
1.0

The worker was acting like he was so smart and knew everything. The main thing he did not do was check my ID. While he wanted to make sure my phone rang he really missed the most important thing my ID. He wanted the address where I was going which was none of his business. SOME OF THE PEOPLE WALKED OUT. HE DID NOT CARE. All he was just trying to make himself look big. He needs to be train in customer service. I will never go back.

Bobbie L. 
Rating:
5.0

Customer did not leave a comment.

Peter D. 
Rating:
5.0

My scheduled location to drop off was at JD Automotive Service at 2125 E Lancaster in Fort Worth. I tried to take the trailer here, but they didn't want it, and were very rude. The man told us that we couldn't leave it here and had a very nasty temper and attitude. He said they didn't have any room for the trailer. It doesn't make any sense to me to allow someone to schedule a dropoff like this and then to be treated so poorly as a customer doing what I thought I was supposed to do. It was ridiculous for him to act that way to us when we thought we were doing what we were supposed to be doing. Something should be done about this and I believe we are owed an apology for such horrendous behavior.

TRACY E O. 
Rating:
3.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

ANNETTE A. 
Rating:
5.0

Customer did not leave a comment.

RODOLFO A. 
Rating:
4.0

Customer did not leave a comment.

Tavarses H. 
Rating:
4.0

Customer did not leave a comment.

Yvette C.  |  First Impressions 
Rating:
1.0

Rude customer service. Impatient

KATHERN J. 
Rating:
5.0

Customer did not leave a comment.

PHILADUS H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT P. 
Rating:
5.0

Customer did not leave a comment.

JESSICA S. 
Rating:
5.0

Customer did not leave a comment.

VALERIE C. 
Rating:
5.0

Customer did not leave a comment.

Morgan W. 
Rating:
5.0

The young was by himself. He is very polite and helpful.

NANCY T. 
Rating:
5.0

Customer did not leave a comment.

ALYSIA L. 
Rating:
3.0

Customer did not leave a comment.

CSHAURONIA M. 
Rating:
5.0

Customer did not leave a comment.

Kerry H. 
Rating:
5.0

Customer did not leave a comment.

TROY ANN H. 
Rating:
5.0

Customer did not leave a comment.

SEAN S. 
Rating:
5.0

Something to help a short person to step upon other than that it was excellent.

Linda G. 
Rating:
4.0

being new to the state, interesting that this location, 20 miles away, was "the closest" drop off as on the way back to my starting location, I passed 4 other large U haul sites.

DENISE F. 
Rating:
2.0

The truck was not clean inside and had wires hanging out on the driver's side cab. The gas was well below half a tank as well. Usually the service & equipment at this location is good. This time it wasn't.

DARRELL J. 
Rating:
5.0

Excellent service!

DAISY V. 
Rating:
5.0

I had no issue. Employee was nice and helpful.

STEVEN R. 
Rating:
5.0

Customer did not leave a comment.

CARLOS D. 
Rating:
5.0

Friendly and kindly

MUKTAR M. 
Rating:
5.0

Stephen was excellent with the duties as a representative of the uhaul. He has excellent customer service and displayed great knowledge of the company products.

THOMAS A. 
Rating:
3.0

Customer did not leave a comment.

HOLLY A. 
Rating:
4.0

Customer did not leave a comment.

CEDELL H. 
Rating:
5.0

Customer did not leave a comment.

Kristen R. 
Rating:
1.0

I dropped this car dolly off that night after hours. Tried to do the return on the Mobil app. So after 30 min I just put the dolly next to the others. So I called one of your Representatives the next morning and explained to him. Well they charged me 20 dollars. Don't understand why. After your guy said it would be ok.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

MARQUINDO J. 
Rating:
4.0

Customer did not leave a comment.

Stacy R. 
Rating:
5.0

I rented a truck online several days prior to my move. I was contacted the morning of my move saying there was not a truck at that location. When I got to the next location noone was there, that stire was on Rosedale in Ft worth Tx and the neighborhood was so bad we watched people stealing a TV as we sat in the car. Now Im sent to another location to get a truck on Lancaster St in Ft Worth. I let my son talk because I was so upset. Steven was the manager there, he made our day so much better, he was polite and understanding. Gave me a credit for all my trouble and just him helping with that made my move better. If all the employees acted like him it would be a great place to work with!!!! Thank you Steven!!

Penny R. 
Rating:
5.0

I would definitely recommend customer to this location. The agent was very nice , quick and pleasant.

BRIANNA G. 
Rating:
4.0

One employee had mask but wasn't wearing it, but did give helpful instructions on unloading vehicle from towing dolly. And allowed me to leave vehicle and dolly while I left to unload truck to make parking at my new apartment easier. Helpful and friendly

BENJAMIN L. 
Rating:
5.0

Charles was very helpful and friendly. He had me in and out with my rental in no time. The return was also very easy because of Charles.

Brian B. 
Rating:
5.0

Steven was very friendly, kind, and care about the customers. He was Excellent

Kizzy R. 
Rating:
5.0

Customer did not leave a comment.

STEVE B. 
Rating:
5.0

Both gentleman were professional. I can not remember the man's name when picking up however, Charles was the other man when dropping off. Great customer service and clean facility. Truck was in great condition as well.

James L. 
Rating:
5.0

Great good service

NICKY G. 
Rating:
5.0

I am completely happy with my experience, the rental rate was reasonable, and the gentleman who helped me was polite and pleasant. I dropped in needing to rent a truck and he fixed me right up!

Janice D. 
Rating:
5.0

Awesome service

DEMETRIUS H. 
Rating:
3.0

Customer did not leave a comment.

ANTHONY RAY V. 
Rating:
4.0

Put cruise control in vehicle.

KEVIN H. 
Rating:
5.0

Verry Niece.

BOBBY B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David I. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Customer Service Agent was very nice , kind sweet and had a beautiful personality and over the top customer service experience . GIVE Him a Pay Rise ..... :)

Brianna G. 
Rating:
4.0

Make sure the dolly I put on my reservation is actually at the location.

BENJAMIN W. 
Rating:
3.0

Customer did not leave a comment.

augusto G. 
Rating:
4.0

Your team there was fantastic. I really appreciated them making this part of my move easier. Keep up the great work.

CHARLES M. 
Rating:
3.0

The people that I worked with were pretty great but I could tell what made the experience not as enjoyable or fast as it could have been is directly related to the software in place. There are definitely issues with the software that caused me to be on the phone for over an hour to fix the incorrect information in my reservation and caused me to be at the uhaul place in Fort Worth to pick up the truck for over 2hrs

brian M. 
Rating:
3.0

I drove from Ft. Worth, Tx to San Antonio, Tx with a tire pressure warning light all the way...it was an extremely stressful drive since the truck was full of furniture and I was by myself (senior woman)....just so glad I made it home safe!

velma H. 
Rating:
5.0

The man who helped me was very nice and accommodating.

Kimberly W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

eddie S. 
Rating:
5.0

Customer did not leave a comment.

LENTHELL DWAYNE S. 
Rating:
5.0

Quick drop off...zero delay...got my receipt in minutes via my phone. I'm a very satisfied customer.

DONALD J. 
Rating:
3.0

Customer did not leave a comment.

TRACY W. 
Rating:
2.0

The associate was rude

DANIEL B. 
Rating:
5.0

I dropped the vehicle off after hours so had no direct contact with the personnel.

Virgil S. 
Rating:
2.0

My dispute is customer service. I took the truck back before 5 pm 09/1/2020. I didn't have much left nove. I only needed a pickup. The first shift clerk said since I had until 5 pm to return it. I was good without additional charges. When I reurned the truck at 5pm 09/01/2020, the 2nd shift clerk charged me approximately $90. Considering, I had returned the truck and only needed a pickup truck, I would've got pickup to save money.

GARY C. 
Rating:
5.0

thanks

James M. 
Rating:
2.0

Have the reserved truck available at the time reserved. Put gas in the alternatives. I reserved a 26 footer and had to settle for a 17 footer and had to make 2 trips. The tank was only 1/4 full. Waited 45 minutes past the reserved time before finding out the big one was not due till the NEXT DAY.

John S. 
Rating:
5.0

Customer did not leave a comment.

Dan K. 
Rating:
4.0

I filled the truck up on gas and returned it with 3/4 of a tank. 1/2 of a tank more than required. I really would have appreciated a reimbursement of some sort. I spent $45 in gas and used about $15-20. Is there anyway this could be done? Other than that, everything went great. Thanks.

Jessie F. 
Rating:
5.0

Manager was very flexible with my return time. Pickup and drop off was quick and effortless. I will return to this location for my Uhaul rental needs.

Anquinette O. 
Rating:
1.0

The price to move from Fort Worth to Dallas was insane. I'll be going with another competing company next time. For the price I could of at least got a Dollie or free boxes or something.

Sean T. 
Rating:
5.0

Great customer service , had everything ready right then and there .

sonia R. 
Rating:
3.0

Customer did not leave a comment.

LONNIE H. 
Rating:
1.0

I was not satisfied with the CSR. They way we got treated by this young man that kept on saying to me.... well I'm the district manager. He was very very rude. We will never be returning or renting from u-haul ever again. Worse experience ever.

Amelia A. 
Rating:
5.0

Customer did not leave a comment.

kevin B. 
Rating:
5.0

Charles went above and beyond with helping me get my things into my storage unit. I was exhausted moving everything in by myself, and he offered me cold water and got to lifting my boxes into the unit. I am so grateful for his generosity and compassion.

Breann B.  |  First Impressions 
Rating:
5.0

The guys who helped hook up and unhook the trailer were very friendly and helpful.

LYNN WILLIAM B. 
Rating:
1.0

A crappy business in a bad part of town. Closed Sunday with a huge gate and fence that does not allow after hours drop off. I didn't want to have my family in this part of town on SUNDAY morning!!! Why Is this business part of the UHAUL network?? AVOID AT ALL COSTS

jp J. 
Rating:
5.0

Very pleased with this location. The employees were great on the morning pick up processing and quick return service.

JAmes M. 
Rating:
5.0

Customer did not leave a comment.

VICKY B. 
Rating:
4.0

The staff was friendly and helpful. The truck was clean inside. The return was quick and smooth. Good job! We appreciate you!!

SEPTIME N. 
Rating:
1.0

Customer did not leave a comment.

Melva W. 
Rating:
3.0

Customer did not leave a comment.

Selina F. 
Rating:
5.0

Make sure the vehicle is on a full tank of gas.

MOSES S. 
Rating:
5.0

Customer did not leave a comment.

Jessica B. 
Rating:
4.0

When I went to pickup! They did not have one! I had offered to pay a deposit to have for Saturday morning! They were very apologetic and very nice! I was sent to another U-Haul 5 miles away! No problem! The gentleman was Awsome! Thank You

Philip H. 
Rating:
5.0

Good experience.

jacquelyn m.  |  Overall Experience 
Rating:
1.0

The sells rep was very rude and was rude to other customers that he was assisting.... The truck was beat up and old and not clean at all and with the covid u would think they would clean it after every use They sells rep didnt have anything ready for us and even when we returned the truck he was arguing and being a smart ass with a customer about his finances he had no customer service experience at all and was 100 percent mighty dickish... sorry for the language but the your sells rep dose not deserve my respect or kindness

Dominic A. 
Rating:
5.0

Friendly professional customer service

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Reid F. 
Rating:
5.0

Reduce the amount of steps required for pickup after doing the online checkin. Should only have to verify drivers license. Especially after having done multiple rentals at same location.

Jose R. 
Rating:
5.0

You're on top of your game keep up the excellent work

Moses S. 
Rating:
5.0

Stephen has excellent management skills!! Stephen, Charles and Brandon are patient, friendly and have superior customer service !!!! Thank you all, Rochelle

Rochelle M.  |  Overall Experience 
Rating:
5.0

This was the best UHALL experience I’ve ever had. This team knows what you need before you do, and they are great meeting your needs. I HIGHLY recommend the furniture dolly, it’s a total lifesaver!

Mary M.  |  First Impressions 
Rating:
5.0

Staff was very helpfully.and the place was very clean.

Brad G.  |  Overall Experience 
Rating:
5.0

The staff there was very helpful. I believe his name was Brandon. Very professional and help me out with whatever I needed.

Brad G.  |  First Impressions 
Rating:
5.0

Good customer service

Kesha C.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

Back
To Top