Customer Reviews for U-Haul Moving & Storage at Eakin Road
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Eakin Road
Sabrina D. on
No improvements but ly comment is that the stuff was friendly and I was greeted with kindness.
Daniel C. on
This location is absolutely awful. I have spent quite a bit of money only to be treated very poorly. Cynthia Backus is the owner\operator and is a terrible human being. I have been a customer here on more than one occasion. Ill tell my story and let the public decide. One one occasion I rented a moving truck and was asked for an alternate contact. It had to be a personal friend or family. I used my fathers number. He was on site with me to get the truck. He gave me a ride. Cynthia called his phone and no one answered because my dad had left his phone at home. We explained the situation and she insisted on my father getting his phone so she could call it and he answer. We jumped through all her hoops and wasted an hour and went on our way. She insisted that this is u-haul policy. I have rented trucks from this location and others and have never been asked again to do this. On this last occasion, again dealing with Cynthia I had reserved a truck for 8 am. I was late to the appointment by 50 min and my truck had been rented to someone else. I was told by Cynthia that it is spelled out in the reservation. I didnt see it. I was also told its like catching a plane. If you dont get there on time you miss your flight. So I explained that I really didnt want the size truck I had reserved and really wanted the 15' truck. There was a 15' truck on the lot that someone else had reserved and not showed up to get. They were roughly 30 min late. Cynthia said she needed to give that customer a courtesy call to see if they were going to show. I was never given a courtesy call, and if I had been I could have explained I was held up in this awesome Columbus construction traffic. I explained to Cynthia that I was just told it works like catching a plane and that person missed their flight. I wanted that truck. She made sure to call that other customer AND make me wait 20 minutes while she gave them an opportunity to call back since they didnt answer the courtesy call. How is that for customer service Columbus? Do yourselves a favor and go a few miles down the street to other locations.
LORENZO G. on
do not change any thing
darlene s. on
Truck was junk , people not properly trained and had wrong info on gas gage , did not follow through on changing the proper info! No gas in truck! Too expensive for the quality and time and truck! Would rather pay more elsewhere than be stressed!
Joseph G. on
Very polite service. Very knowledgable staff. Everything was straight forward and went smoothly.
nell j. on
everything went very well staff was friendly and nice.
Vanessa O. on
They are excellent and kind! They walked me thru my experience from start to finish with patient and smiles :-)
Diane P. on
Make sure your staff knows the rules and policy of your company. When I called to verify my truck return after hours, I had to wait 45 min. to get a person on the phone.
Chardae H. on
The truck was under maintained, it kept jerking and jolting.
Megan R. on
Both salespeople were polite and extremely helpful. I wasn't sure if my property would fit in the van I requested and they helped me to realize that there was no way I would fit my queen bed in the van so they suggested a 10' box truck and it was perfect for a one trip move! I'm so pleased with the customer service that I will definitely be returning to this location for any of my future uhaul needs.
William C. on
Your employees were very courteous. And service was very good and helpful keep up the nice work. Thank you
Kellis M. on
The general manager had a lot to deal with and kept her cool. All her systems went down and she did everything she could to get our rental completed.
Sara W. on
Give the staff a pay raise
Julie P. on
I don’t remember the young lady’s name, but she was very knowledgeable, helpful, professional. A very easy smooth process. I would also add that we have had a storage unit at this location for nearly 2 years, and everyone is so kind. Thank You!
Chris L. on
Hey
James D. on
The GM Cynthia has become a face to me for U-Haul! She is an assert to U-Haul in my book!!
Lawrence H. on
Amazing Service
Jessica B. on
If I ever need to store anything again. I would diffinally recommend to store with u-haul. I have had bad experiences anywhere else and problems. But NEVER had any problems when storing with u-haul. T
Massan A. on
Well I was not happy that the lady who I sign the paperwork with and got the key from, told me if I used the dolly in the truck they will charge me $5 which was fine. Once I returned the truck I noticed that I was charge $7, when I asked I was told that the lady didn't know what she was talking about. Not my fault you didn't train your employees right.
Cathy T. on
the storage at this place was wonderful
Cory t. on
Price given on the phone not the same as charged when picked up the truck.
Anna S. on
They were wonderful! Kid , friendly and funny!
Michael S. on
Associates were friendly and professional. The rental and return went smoothly. the cargo van was just the right size for our purpose and was easy to drive, load and unload
marsha e. on
. When I came up front after cleaning out my storage yes they were closing up but I told them about the rat poop in my storage and the look he gave me was like why u telling me. I paid for a secure
David F. on
I received a very rude phone call at 7:28AM from an employee at the Eakin Road location. She informed me that I was not at the location to pick up the uhaul (which I was well aware of) and that uhaul reserves the right to cancel reservations if you are 15 minutes late for pick up time. While I think this is a silly policy (since I reserved it for 10 hours), I respect the policy and will do a better job to pick up the uhaul “on time”. The reason I picked 7am was because I knew I would be there before 8am and didn’t want to wait for it in case it was not ready. After she informed me of the 15 minute rule, she said (and I’m paraphrasing everything but the actual time, I remember that vividly), “well it is now 7:28 and you’re still not here. When will you be here?” I politely informed her that i would not be picking up the van and that I would call the person who was to find out. I did just that and promptly returned her call (within two minutes) to let her know he would be there shortly. Over the past few weeks, I’ve rented multiple uhaul from locations all over Columbus. I will not do business with the Eakin road location again even if that means going out of my way for a different location or using a different company.
Delora K. on
Fine job ladies!
Brittany S. on
There was a lot nice droppings in our unit . On our boxes
Timika W. on
Great experience!
GINETTE B. on
The facility was clean and well maintained. The service was great and my experience storing items here was great.
ed d. on
No other comments
Tracy F. on
Friendly helpful staff. Clean unit & building. I would use this place again.
Mary J M. on
The location was convenient, reasonably priced and the facility was clean. We chose this facility as we were storing our son's large items over his summer break from OSU.
Paulette C. on
You all were great, and it was a pleasure to use your storage unit and price was satisfactory. Thanks U-Haul
dorothy c. on
Keep up the good work
SUZY S. on
Clean,staff friendly and willing to help out any way they can