The young lady working today was extremely helpful and went above and beyond to help me out. Made my rental extremely easy. The truck and storage unit was very clean.
Robert L | First ImpressionsCustomer Reviews for U-Haul Moving & Storage at Eakin Road
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Life happens to everyone. Unfortunately, it happened to me. And I was unable to pay for my unit. Instead of selling it and sending it to auction. They settled with me and gave me a chance to get all my stuff. I highly recommend this store for anyone in need of a storage unit. Or a truck rental? Staff was amazing. Management was wonderful. To work with. The only issue I had was there was a water leak at the bottom of the unit. Which destroyed some of my furniture in boxes? Stuff that I'd planned on throwing away anyway. I made the staff aware of it, and they got on top of it immediately. The issue was fixed by the time I returned the truck. I will definitely be using this store again in the future. Thank you to all the ladies that helped me. 5 Stars 🌟 🌟 🌟 🌟 🌟.
Robert M | Overall ExperienceEveryone were awesome
Theresa C | First ImpressionsBeen in this storage unit almost five years. Had rodents in my unit. Dealt with that. Then there was water damages from a roof leak. Which would have been fine had i been notified. By the time I was able to see the damage myself there was mold and water damage to items in my unit. When brought to the staffs attention they could care less because I didn't purchase your insurance. They neglected to inform me thereby there was damage it had nothing to do with the water leak and everything to do with neglect. It would be one thing if this rental agreement actually raised your credit score. But alas America the land where nobody does what's right.
Christine P | Overall ExperienceWe were quite pleased with our storage unit. The move in/move out process was hassle free. We wanted to make special note of the cleanliness of the facility, the bathroom in particular..it was spotless!
PHILIP K | Overall ExperienceLoved everything about it. If needed again I will definitely come here again
TORENCE D | Overall ExperienceThank you , we Really appreciate it.
KI C | First ImpressionsSara is great renters my unit for over three years always great communication and always worked with me will miss talking to her every month !
Marijane G | Overall ExperienceVery pleasant experience.
DOUGLAS BAbsolute nightmare.
MEAGAN BThe girl behind the counter did not want to get up to retrieve the U-Haul, she asked if we could unhook it ourselves. That was very unprofessional. And also, I did not even get my receipt until after I called almost 2 or three hours later to make sure that they even looked to make sure that we dropped off the equipment. The big girl with the red hair behind the counter did not do her job right very unprofessional. Not only was the price for the U-Haul way too expensive but both locations for pick up and drop off was run by unprofessional people definitely will not be doing U-Haul again. I will be hiring professionals to do my moving.
Beth GMy only complaint was the dumpster outside was disrupted and broken pottery all over the road. Had to sweep all the debris to pull truck in.
Susan K | Overall ExperienceLarger Uhaul pick up and drop off store with storage facility. Dropped off cargo trailer a day early and staff assisted in the process. Staff did not assist with detaching the cargo trailer from truck, but it was easy enough.
Cynthia HGreat staff!
BROOKS DVery helpful and courteous staff the return was very easy.
KEVIN SThe facilities are great. They raise your rates every 3 months... 3 years and never missed a payment.. forced to move our stuff out because the rate for a 10x15 was over $200/mo. We also have our motorhome stored at a uhaul location and will be canceling that contract as well. 4 years straight and never missing a payMENT; rate is alo over $200. BYE! No more Uhaul..
Glenn J | Overall ExperienceEverything was great. Would highly recommend to any and everyone. Thank you
ALANA J | Overall ExperienceRented from other locations no problem got there took pictures and everything then drove off and looked out my window to check my mirrors and realized it was shattered. Passenger side mirror was destroyed I couldn’t see out of it the whole time I was driving it. Want to discuss a partial refund because I wouldn’t have rented if I would’ve known I’d get a busted one. And store was closed so couldn’t talk to anyone and get a new one
Justin DWonderful customer service Brandon was wonderful on every level and went above and beyond to help me
DANTE LI had to clean the truck and get a hole other truck from the first truck because the one smelled like smoke and was very dirty i had to clean it
David SAlthough our original unit somehow got cancelled just before our move in, we were able to book a new unit yesterday.
PHILIP K | First ImpressionsRatchets need lubicated, hard to release.
RICHARD WCustomer service was awesome couldn’t of asked for a more nicer guy or better service.
FREDRICK FSarah is very helpful she took her time get you taken care of very clean and respectful place even the storage units are clean inside and outside I will recommend a lot of people to get their stores there
SHARON D | First ImpressionsSarah and Erica is very respectful baby have you trucks available they're very nice people clean offers clean bathroom clean outside and clean inside the storage unit very clean very nice people
Sharon D | First ImpressionsVery nice workers
lamar g | First ImpressionsCalled me two days after the trailer was dropped off asking when I was going to bring it back🤔🤔
CHRISTOPHER CThank all of you for your excellent customer service
Deborah C | Overall ExperienceYes the place was clean and Sarah and Erica had everything ready for me I really appreciate it I'll do business all the time there and send people there
SHARON DTruck had over 95K miles, loud inside the cab on the highway. check engine light came on
JOHN MCruise control on every single truc
Matthew MTruck was clean but needs a wheel alignment badly. Not a complaint but a warning.
Tina SVery helpful!
ROBERT BVery helpful. Hours flexible and convenient. Thankful!!!
Jorge M | Overall ExperienceThe truck leaked oil on my brand new concrete driveway!
DANIEL RThe place is clean and they people who work there are helpful and very nice. Good down to earth people.
DEBORAH K | First ImpressionsStaff is great, didn’t interact with them this time. I did a mobile pick up. The location of where I could find my truck was not accurate, but we found it. The front was clean, the back was not. There were tools left in the back and it had soft and debris that could have been swept out. Not a big deal, didn’t prevent us from using it for it’s intended purpose. The brakes felt a little laggy, like they needed service but I’m not a mechanic so can’t say for sure. Mobile pick up process was very detailed and took longer than I expected but wasn’t difficult.
Jennifer JThe management was very knowledgeable and helpful.
Antonio T | First ImpressionsWhen I told them it was dirty -they addressed it.
LACHELLE D | Overall ExperienceGreat Customer Service
atresa GManager was extremely pleasant and a pleasure to do business with . She was attentive and thorough . My transaction was smooth and the guy in the yard was very helpful . I would absolutely return to this location .
CURRAN ARamp on truck was broken
SHAWN SYet to figure out why your Uhaul trailers don't have tongue wheels....to make those easier to install on vehcile.
FRANCIS KSarah was very professional.. I rent 4-5 trucks nationwide a month by far 5star n beyond .. Sara was attending an elderly lady n multitasking helping me she was super friendly patient n professional 🙌🏽🙌🏽🙌🏽⭐️⭐️⭐️⭐️⭐️!!!!!
JORGE GThank you all so very much I was and still am in a hard place and each and everyone of you showed y'all have hearts and I love and appreciate you all dearly.
Destini G | Overall ExperienceLady at the front desk was very helpful
Paul P | First ImpressionsThe staff Sarah and Erica are very nice people everybody who work there the place is always clean the truck is clean and this excellent there thank you for your service
SHARON D | Overall Experiencetrash left in trailer
THOMAS BI have mixed feelings while doing this survey. The location is fine and the staff was friendly. My problem was the truck that i rented had a defect with it in the form of a broken latch that wasn't detected until i had items loaded onto the truck and while driving having people blowing their horns and waving me down to let me that the door was open. upon pulling over to investigate the issue I noticed that the latch was in need of some welding. I contacted the Eaking rd location and was told to bring the truck back and i would be given another truck, problem with that was i was on the other side of town with cargo in a truck where the door wouldn't stay close and didn't feel it was safe to proceed with that option. I was able to find some rope to use to secure the door for a temporary fix. What started out as maybe a 2 hour move ended up being a 6 hour move do to the Inconvenience of having to stop, load and unload the truck due to saftey issue's
VINCENT MThe employees are very friendly
Holly CMy best experience with renting a U-Haul.
LORI BYou guys are awesome
CRAIG DThe trailer has a 4pin connector my truck takes a 7pin round so all I needed was an adapter. Your employees thought it was a good idea to argue with me and then they wanted me to remove trailer off of my truck! All this instead of letting me use a an adaptor that was hanging on the wall. I believe uhual should supply these and if clients don’t return then charge. This store is poorly managed with employees that just want to give clients a hard time. They could have made all this very easy for me but instead they wasted my time and patience.
RYAN JSara is more than outstanding just a real down-to-earth person who loves all people. I never met anyone like her in my life, just a beautiful person. My grandkids fell in love with her. I send nothing but positive vibes and positive prayers to her and her family ❤️
TIM A | Overall ExperienceRental exp was great though the truck had seen better days.
PATRICK MI reserved a truck 2 weeks with my credit card on file for 7 a returning 24 hours later. I get a cal morning of rental asking if I still need my truck and I stated yes. Because I didn’t get the truck at 7 am was given away. Really?? Paper stated truck had half tank of gas, not true, was between half a quarter! Didn’t go back into the office but I made sure it was back at half tank. Also if you don’t have dollys to rent don’t advertise
DEANNA SThe lady Sarah she was very nice and the office was clean and was very respectful I would recommend a lot of people to use U-Haul thank you for your service
SHARON D | First ImpressionsDid see a bug when unloading our unit.
Alicia H | Overall ExperienceThe lady that helped me was very friendly and professional I forgot to get her name, but she was such a sweet heart. Couple days prior I got a uhaul truck and that lady was very nice as well! Great customer service
TAMIKA F | First ImpressionsMake sure your app works and doesn’t crash while your customers are trying to return their equipment after hours
Scott RThese folks are the best U-Haul location in Columbus. I use them even though they’re not the closest location to me.
JAMES MSara 5 stars! She displayed great customer service! Made the experience easy. Thank you Sara! 😀
QUINTON SStaff was very helpful.
Christopher RIncluding lights inside trailers is a great help when moving at night.
German BThe staff was very helpful and polite which is really appreciated during this stressful time
Kelly JI honestly don’t know what you can do to make it any better. The whole experience was affordable and easy. It doesn’t get much simpler than that.
Roy GEverything was good , Sara and her staff were friendly and helpful.
Kenya WThere is evidence that mice have made their home on some of my property.
LEE A | Overall ExperienceDrop off was easy
scott sVery Friendly & helpful staff...
Heather MNothing. Customer service wad great. I was checked in with pride of the uhaul name by women who went over and behind to get me in a truck even at the last moment. Returning the truck was the same. Those beautiful women rock!! I'll be stopping by to say hi, that how great of job the women did with me renting a truck.
STEPHEN MStaff was super friendly & helpful, The manager Sara was very helpful & patient as far as my concerns...
Heather M | First ImpressionsMy reservation location was changed at the time of pickup. The representative told me the truck wasn’t going to be ready which could have been communicated earlier.
JOSEPH GOne of the questions asked me to rate the location. I rated the location as average because it was my first time using U-Haul. I would’ve rated the location above average but the air conditioning didn’t work. The young lady at the counter. Appeared to be miserable, but she was still nice and courteous .
BA HErika was very helpful and assisted me with all my questions! I would rent from them again!
kerri sI found the facility clean and cool on a 94° day. The staff was very helpful and courteous. Thank goodness for your cart on the dock. And thank you for the lock Reginald Petty
Reginald P | First ImpressionsReservation was made at Georgesville Rd location. When I arrived, the trailer was not available. Reservation was changed to the Eakin ard where the staff was very professional and helpful.
Jeff Mlove the store
margret Z | First ImpressionsSarah and her staff were great on both the check in and when we checked out. Curtious, friendly, helpful. The facilities were clean and safe.
donald B | Overall ExperienceThe manager is really nice!! Her customer service skills are superb!! I don't remember her name however she has dark hair and very nice tattoos!!
AMBER M | First ImpressionsGreat staff Very kind,helping & professional mind to go with it.
Brian h | First ImpressionsRate kept going up too expensive. Always clean and no bugs or rodents. Over all excellent experience.
Margaret M | Overall ExperienceThe manager and the women there in general was so nice to me and made sure I knew about everything I was confused about was a very good experience during hard times
taliyah c | First ImpressionsStaff was awesome
Joseph S | Overall ExperienceSara and her team were great, easy to work with and so helpful and friendly
donald B | First ImpressionsWorse service ever
Ariel M | Overall ExperienceSara was the best she went above and beyond
JASMINE W | First ImpressionsSarah is so helpful and professional. She runs a great store!!!
mike b | First ImpressionsSara Keathley, went above and beyond providing the best customer service one could ask for. I appreciate her hard work and professionalism.
Kenneth H | Overall ExperienceLove Sara and her team.
LAQUANNA G | First ImpressionsI had cash stolen out of the uhaul truck as I was moving. The only person in the truck that I am aware of was the employee. Pretty shady. I will not be pro rated either.
Tara P | Overall ExperienceVery friendly staff...
sherri j | First ImpressionsBest bunch of people I've ever met
ROBERT C | Overall ExperienceSara and here team were very professional and accommodating. I have had major issues with Uhaul in the past and vowed to never use Uhaul again. Needless to say that Sara and her team changed that opinion for me. I truly appreciate the experience at Eakin Rd!
De O | Overall ExperienceMouse poop found
Mikaela C | Overall ExperienceEven though I thought I lost my storage they help me out and got it back for me and I’m very thank full for that tyvm
Donald S | Overall ExperienceBeyond disgusted with the service, facility and staff here. From the disgusting bathroom to the magically non-functional cameras when your items get stolen, to the staff who literally cuss you out for dropping an extension cord off your cart. Not to mention, the homeless junkies they refer your way to help you load and unload trucks being trashy thieves.. they stole my power washer, $1800 bike, ALL of my DeWalt and Milwaukee tools. Not only do they keep hiring the same thieves to help, but they don't help with camera footage for the police. It's a joke.. then finally, they hired the same junkies to put out stuff back in the unit while We handled a discrepancy with the truck and they absolutely destroyed everything we owned they broke everything that was glass they broke everything that was electronic they stole what they wanted and left it in absolute disgusting disarray all of which I have photos and video evidence of.
vincent r | Overall ExperienceSarge and all the people at this facility were really nice and very easy to work with. Highly recommend the facility on eacon road.
DEBORAH D | Overall ExperienceYou should notify customer if you have mice/rat infestation issue
Bobbie S | Overall ExperienceThe storage itself is great - it’s the office staff that leave something to be desired. The manager especially is either rude when dealing with her or too busy hanging out in the parking lot hanging on one of the gentlemen who works with her and if there’s anyone else working they’re too busy on their phones or doing other personal things to help customers. They are extremely unprofessional and inappropriate in front of customers. Even the way the manager dresses, wearing extremely short shorts, is unprofessional. I have never been able to get the help I need when I’ve tried to go in the office for assistance. You definitely need new office staff!
Melissa W | Online Move InFantastic
Joseph Z | Overall ExperienceThe guy was very nice and always helpful!
Jerry S | Overall ExperienceSara the manager is very helpful, she have great customer services skill , she looks the best way for help me .I’m very grateful with her. Building is very clean and convenience. Thanks for everything
Marie R | Overall ExperienceFor some reason it smells like tacos or Curry powder makes my eyes water and it's uncomfortably hot we could use cement ramps in front of the doors for easy access in and out our stuff falls off the carts we aren't allowed to park in front of the doors to get our stuff in and out
HENRY C | Overall ExperienceThere are times I have to get something from my unit but it's after 7:00pm. Not good since my hours are irregular.
Johanna G | First ImpressionsQuick easy and painless
Kenneth B | First ImpressionsVery clean very well-tang staff and Miss Sarah is very wonderful and respectful she try to take care of three or four people at one time she's wonderful we don't have to wait in line so long
SHARON D | First ImpressionsAll employees were so friendly and helpful if needed. Thanks
Kathy M | Overall ExperienceDidn’t like the mouse poop but other than that it was good.
Ethel S | Overall ExperienceThanks Eakin Rd Staff
Clarissa F | Overall ExperienceNot happy at all with the constant jump in fees . I am however working on getting my storage unit empty because of how much it's starting to cost. An there is no reason for it as far as I can see . 6 years is a long time to be paying for a unit away. So there is a penalty for being a long time customer..
Kitty M | First ImpressionsSara and the team were WONDERFUL! When I reserved a truck to move out, however, I was able to place a reservation without any trucks being available. The team there and I both found it odd that I was able to reserve without a truck being available.
Joshua L | Overall ExperienceMany of the items in my unit got damaged while being in the storage unit. Bugs and mold got into my unit and into my stuff. The unit doesn't have lighting so at night it's not well-lit. My rent continued to increase nearly every month, and there are more desirable neighborhoods where I could store my stuff for less, with less crime, and it is less likely for my unit to get stolen from, so I moved my items to a different storage facility in Dublin OH. The staff is very friendly, helpful , and attentive to customers. I'm aware that this is an issue for corporate.
Gabriela l | Overall ExperienceI had a good experience. Staff was very nice
Natalie B | Overall ExperienceIt was clean, and floors were being maintenance at the time of move it, but a very strong odor is present, in the leasing office and in the storage area.
Gina E | First ImpressionsThis is a great place to store your belongings. The staff is helpful, knowledgeable, and very helpful. In addition, this location is always well stocked with packing supplies, etc.
Gods G | First ImpressionsI was laid off from job for almost five months,and fell behind in my bills,and couldn't pay
Maurice` R | Overall ExperienceTrash everywhere and it's nasty
penny h | Overall ExperienceWhile I selected "Yes" for the facility being clean and well maintained (the front parking lot and office were great), there was some scattered broken glass and ceramic at the rear-side loading bay area (no doubt caused by folks moving fragile items in and out). This wasn't enough to warrant a "No" but wanted to submit it to benefit the facility!
Joshua L | First ImpressionsKeep up the good work
Michael P | Online Move InThey need to keep the garage doors and sliding doors open as the main door close all the doors at the same time
BRIAN C | Overall ExperienceThe staff was great and very helpful.
Keith A | Overall ExperienceEverything always seemed to go well,never no problems.I'm retired and seems every 6 months or so the rent goes up,now over 150 a month.This might be the industry standard but the way the economy is I just can't justify staying there.Sara and the crew were great.
Terry W | Overall ExperienceCustomer service was excellent the lady there Sarah was wonderful she took her time got me in my unit ready and I was ready to go it was very clean the bathroom was clean everything was an excellent shape I will refer a lot of people to go that U-Haul in the trucks was lined up neatly and straight it was a very excellent facility
SHARON D | First ImpressionsI don't like that they hold your deposit for 5 business days.
jamaarr t | First ImpressionsFacility I'd well lit and secure. It also smelled great if that counts any lol. Overall I was well treated by this facility. The manager and employees were awesome!
Lavita M | Overall ExperienceSara Keathley was very business like with a pleasant tone and smile. I would recommend U-Haul to anyone needing storage as a place clean, secure, and we'll lit. My stay was short but sweet.
maria j | Overall ExperienceYou kept raising the price of my unit without consulting me
Jered S | Overall ExperienceI never received the free monrh of storage as advertised even though i rented vehicles 3 times during the time I also had storage.
Kimberly R | Overall ExperienceSarah is a gem and deserves a raise. Please do everything in your power to keep her as she is a true professional, she follows up and is kind to her customers. She is a great improvement over the last manager not that the last was bad, just not a good.
Lavita M | Overall ExperienceWhen I cleaned out my unit there were lots of mouse dropping all over the place
Jeffrey R | Overall ExperienceSara was friendly and helpful. Took care of everything and made things so easy. Sara is an excellent manager and a great asset to the Uhaul organization.
Shawn B | First ImpressionsLove the friendliness Of all staff and how Quick they are to help Thank you so very much I will recommend and Continue to use uhaual Future purposes.
Rebecca G | Overall ExperienceSarah and her staff were amazing from the day we walked into the door to rent until the day that we turn the storage unit back into the company. If ever we rent again it will be at that location.
heather w | Overall ExperienceAlways easy to work with. I'll come back to this location if I ever need storage again.
Nicole T | Overall ExperienceEmployees and lady who runs it helpful and nice.
Grovia P | First ImpressionsThe staff was wonderful! Sarah was so helpful and really knows her stuff! However, when I removed my stuff from my unit, I found MULTIPLE German cockroaches in my boxes. Completely unacceptable. I will most likely have to hire an exterminator to spray my brand new apartment now. Disappointing.
Brittany A | Overall ExperienceMs. Keathley and her associate on hand were BOTH helpful and approachable. Keyin process explained and simple.
Grovia P | Online Move InThanks to the Manager Ms. keathley great customer service
austin b | Overall ExperienceThe smaller storage wasn’t available but it turned out I needed the bigger one but they never mentioned when one became available to me to change unit sizes.
V H | Overall ExperienceJust wished it was open 24 hours sometimes the help that is needed isn’t available before I0pm
Tonya H | First ImpressionsThe staff at the Eakiin rd location went above and beyond in filling expectations
John B | Overall ExperienceThe manager is amazing.
Wynnedolyn D | Overall ExperienceEveryone was very helpful and friendly. Folks went above and beyond to accommodate me and my needs. Than you Rob Fisher
robin f | Overall ExperienceMice got into all my stuff
Naomi S | First ImpressionsUnits should be aloud to be prorated when moving out instead of paying for the whole month I should have been aloud to pay for just the days I used it
Rhonda H | Overall ExperienceMiss having 24hr access
Rebecca A | First ImpressionsWalked into my storage unit with rat poop, trash, some sort of urine on the floor, and belongings still in the unit. Spoke with the gentleman in the office, he handed me a broom, told me to sweep it out myself and put the belongings in the hallway. After that, I waited on hold for an hour to get this issue resolved and nothing has been done to reimburse me for this treatment. I spent over $1,000 with this organization and this is not the way a business should be ran.
Nathan T | Overall ExperienceThe manager was totally awesome. She usually answered the phone when I called or was there when I stopped in. She was also very helpful when I had a hard time with the security system getting in the facility.
Mary S | Overall ExperienceThe employees were very helpful. They explained everything and made sure it was an uneventful unloading of our truck.
Lauren R | Online Move InSure and Megan are very nice people our friend again if I need a storage and U-Haul I recommend are vibrant from U-Haul great storage unit to rent from very secure
SHARON D | Overall ExperienceEvery one was really nice and it was very clean
BARBARA T | First ImpressionsBoth Sarah the manager and her employee (young lady with red hair; didn’t get her name) were very helpful to me when I returned the UHaul trailer today.
SHEILA G | First ImpressionsGreat experience, everyone I interacted with was a pro and all around good experience. Thanks!
kevin s | Overall ExperienceGreat customer service!
Ryan S | First ImpressionsVery RUDE EMPLOYERS AND THE HUSBAND AND WIFE TEAM EXTREMELY RUDE.WOULD DEF NOT RECOMMEND EVERYTIME YOU NEED THEM THERE OUTSIDE SMOKING CIGARETTES SMH 😡 😡 😡 😡 😡 😡
Mike S | Overall ExperienceSarah has been very nice and helpful. She’s awesome.
amina m | First ImpressionsIt was very good
kaafi h | First ImpressionsOur unit had roaches. Management made no apologizes and stated they had no other units. Very poor customer service. Lack of empathy. I have used Uhaul for years, after this experience I NEVER will again! Horrible, just horrible!
Elizabeth C | First ImpressionsTeillo was very.helpful in showing us the options and demonstrating the security features. The facility is clean, climate controlled and close to home. Earlier this year they were fully booked so, while we would have preferred a larger unit, we were glad they had a unit available.
Vicki H | First ImpressionsThank you for good service.
Patricia K | First ImpressionsGave me a unit already assigned to another customer and complained when I asked him to find me another unit that wasn’t occupied saying this wasn’t even his job. Then states he gave me my $100 deposit back in cash but I didn’t receive my deposit back I’m not very happy with this location and I’m looking to relocate ASAP because I feel my items in this location isn’t safe
Jessica S | First ImpressionsThere is a young lady cant remember names she had nice art work and a gentleman at the Eakin Rd store they were great..
Penny H | Overall ExperienceLoved the experience. Storage is nice and the staff is the BEST!
Katherine M | First ImpressionsEverything was good just wish there were units with more space.
Brianna G | First ImpressionsI love all the staff! I have been there several times and they are always very pleasant and helpful!!!
Jan G | First ImpressionsHad issues when I went to get the truck, two locations vehicles weren’t returned so I called uhaul myself and they located a truck and finally satisfied, since I had movers waited to load it.
Susan K | First ImpressionsThe staff is very friendly and helpful for my first time renting a storage unit. They made the move in process smooth. The facility has several layers of security; I feel very safe keeping my belongings stored here. My only complaint is the location. There is a heavy flow of traffic from people cutting through the U-Haul parking lot, where I unload my belongings, to get to the Kroger next door. This is the only part that makes me feel unsafe while I’m unloading, but I feel like my belongings are safe once they are in the storage unit.
Samantha F | First ImpressionsHad to go in just to be sure I was in the right place and to get a key card. Customer service was great.
Natasha T | Online Move InProfessional staff
Sukhninder S | Overall ExperienceI had suffered a financial set back due to COVID-19 pandemic as we all have I was on the verge of having my property being sold this situation caused me so much anxiety and sleepless nights. I went and talked with the manager of the facility Cindy Backus OMG Cindy was so understanding and worked to help me resolve the issue Cindy was so compassionate with me very professional at the same time The encounter I had experienced with Cindy has truly restored my faith in human kindness and concern for another person person’s situation she (Cindy) is truly an angel her on earth there’s so many word to describe her. Compassionate,Caring,Patient,Icould go on and let’s not forget her beautiful smile May God continue to bless and allow Cindy to continue the most excellent service to customer “Cindy Buckas Rocks”
Stephanie H | Overall ExperienceThe payment system is subpar and is a terrible inconvenience
galent W | Overall ExperienceAnytime I need a storage unit and/or a Uhaul truck I ALWAYS return to the Eakin Rd. location. The facility is clean & well kept, the associates are very helpful & knowledgeable
Rebecca A | Overall ExperienceGreat experience. Thank You.....
Steven P | First ImpressionsVery friendly staff and excellent. The guy who helped me will not be working for your company much longer but he was very helpful and deserves a raise. Remember this my friend employees are a dime a dozen but a great hard working employee is hard to find around Columbus Ohio i have discovered in the last 6 months I have been here. Thank you so very much for being there and having reasonable prices.
William H | First ImpressionsMy item's have been here for a few years never once did i have a problem. The lady you have running it is amazing. Cynthia Backus i thank you in more ways then one . She is definitely someone you wanna keep and have looking after more then just her site! She made my experience more then just a rental agreement she made it personal like family.
Jason C | Overall ExperienceThe reason I didn’t give an excellent rating is bc the annual rate increase seemed a bit too high.
Lisa F | Overall ExperienceStaff were the BEST! Very helpful. Would definitely rent again from this U-HAUL.
Loyd R | Overall ExperienceThe staff is wonderful. Extremely helpful. Anthony went above and beyond to help me get a situation taken care of. Very pleased with the service from beginning to end.
Francois F | Overall ExperienceThe storage facility was represented accurately. Any concerns were addressed by staff immediately. //////////thank you
Cheryl R | Overall ExperienceEvery thing 9f ours was covered in mouse droppings! And the 1st night in our new house we had a mouse in our bed! Went and bought a trap and caught it! Never have had an issue with the nasty things and hope there isn't more! Never will use storage again!!!
Kristen K | Overall ExperienceToo expensive and raised rate every year for no reason. Found mouse poop in my storage unit when I was emptying it out so pest patrol is lacking for that rate increase we had to pay every year. My apartment I had 5 years ago did not have a mouse problem so it came from U-Haul.
CHARLES S | Overall ExperienceGreat service with a smile
eric t | First Impressions..................
Erica G | Overall ExperienceIt was fine.
Charles L | Overall ExperienceWent well
Thomas J | First ImpressionsVERY helpful and understanding. The best service from anyone I had had DURING MY 1000 MOVE TO Ohio. amazing STAFF. caring, KNOWLEDGABLE AND UNDERSTANDING OF MY ISSUES. solved THEM WITHOUT COMPLAINTS.
Tina P | First ImpressionsThe people were very nice and we had a great experience. Thank you Cindy to you and your crew.
michael k | First ImpressionsEveryone was really helpful an polite
odette r | First ImpressionsThe facility was very safe and secure. I liked that it was climate controlled so nothing would be damaged from weather or bugs.
Josie M | Overall ExperienceCindy was super nice!
Cheryl P | First ImpressionsThe service was great!!!
Janie G | Overall ExperienceVery good experience.
PHILLIP M | Overall ExperienceWonderful people here! Keep it up!!!
Samuel P | Overall ExperienceHey
Chris L | Overall ExperienceThe GM Cynthia has become a face to me for U-Haul! She is an assert to U-Haul in my book!!
James D | Overall ExperienceIf I ever need to store anything again. I would diffinally recommend to store with u-haul. I have had bad experiences anywhere else and problems. But NEVER had any problems when storing with u-haul. T
Jessica B | Overall Experiencethe storage at this place was wonderful
Cathy T | Overall Experience. When I came up front after cleaning out my storage yes they were closing up but I told them about the rat poop in my storage and the look he gave me was like why u telling me. I paid for a secure
marsha e | Overall ExperienceThere was a lot nice droppings in our unit . On our boxes
Brittany S | Overall ExperienceGreat experience!
Timika W | ReservationThe facility was clean and well maintained. The service was great and my experience storing items here was great.
GINETTE B | Overall ExperienceNo other comments
ed d | Overall ExperienceFriendly helpful staff. Clean unit & building. I would use this place again.
Tracy F | Overall ExperienceThe location was convenient, reasonably priced and the facility was clean. We chose this facility as we were storing our son's large items over his summer break from OSU.
Mary J | Overall ExperienceYou all were great, and it was a pleasure to use your storage unit and price was satisfactory. Thanks U-Haul
Paulette C | Overall ExperienceKeep up the good work
dorothy c | Overall ExperienceClean,staff friendly and willing to help out any way they can
SUZY S | Overall Experience