Customer Reviews for U-Haul Moving & Storage at Eakin Road

Hire more people like the Two that worked this location. Manager was first rate. The young lady was very good also.

Great experience. Thank You.....

Very friendly staff and excellent. The guy who helped me will not be working for your company much longer but he was very helpful and deserves a raise. Remember this my friend employees are a dime a dozen but a great hard working employee is hard to find around Columbus Ohio i have discovered in the last 6 months I have been here. Thank you so very much for being there and having reasonable prices.

CINDY ISSSSSS BOMMMMB I EVEN OFFERED HER LUNCH AND SHE DECLINED!! In this pandemic she was a breeze 😻

I thought the whole point of filling out an application the day before was surpose to save us time. When I got here I still had to send you a picture of my driver's license, picture of me, fill out more papers and wait for you to call my second contact person. Then I still had to go inside and get the key. I should have just went inside because I still was exposed.

My item's have been here for a few years never once did i have a problem. The lady you have running it is amazing. Cynthia Backus i thank you in more ways then one . She is definitely someone you wanna keep and have looking after more then just her site! She made my experience more then just a rental agreement she made it personal like family.

Never given contract. Never told the amount that would be charged until returned the unit. Charged for over 40 miles when only drove 19.6 miles because of false contract emailed after the fact. Workers didn't wear masks or wore them down. Attempted to give me a broken dolly and when I requested a different one to rent, I was billed $150 for the dolly. If I had not demanded a written receipt before I left, they would have never fixed the invalid charge. Something that should have been approx. $50 was billed at $100. Stay away. They will cheat you and lie.

I've tried to get a Van before, this was my first time! "Bout Time! Excellent! 👣

It was a easy process and the equipment was available.

Everything was alright

I love going there when I need a rental.

My experience was really refreshing. From the on line items to check out and return. Every one was professional and courteous.

My service was great! Wouldn't change a thing

Interior of truck was clean. Exterior front needed washed. Dolly was not in truck. The automated checkout system told me to go in and get key, not dolly, so it was forgotten. The charge for it was removed without issue, which was great. The truck worked fine. It wasn't immediately clear to me whether to put gas in it; i had to dig thru the fine print. The lady who gave the key seemed pleasant and i did not wait long. I wasn't sure i could squeeze the truck out between two others but there was just enough room. Entering two additional contacts was a pita. Failed when one was additional driver. Wouldn't unfail for a time. Frustrated, starting to wonder if counter would have been easier. Overall I think automated checkout sucks but ultimately did save me a lot of time with only one lady holding down the fort. Some slick IT going on, applaud that, but it's still a pita.

Nothing everything is excellent

The staff on duty for both pick-up and drop off were polite, friendly, efficient, and professional. I would not hesitate to recommend this location to a friend and I will definitely return. Thanks for making this a good experience!

More VANS!!! Not everybody requires 10ft or more! I used one with a friend ( Licking County) and it was great! So, that's it! More VANS!!! 😁

Wait time was ridiculous, truck was dented and did not run well. During drop off the worker was outside talking to someone in a car..when she came to us she stated she would email the receipt. I had to go back because I knew I owed money and then had to wait to pay.

Staff is friendly and helpful.

The staff at 2189 Eakin Rd Columbus, OH 43223, were AWESOME!! They ensured everything was connected, answered all the questions and were very efficient.

The reason I didn’t give an excellent rating is bc the annual rate increase seemed a bit too high.

Staff were the BEST! Very helpful. Would definitely rent again from this U-HAUL.

I waited in my vehicle- as instructed by the signs- about 15 min but nobody came out to check in the Uhaul trailer. So I used the check-in process online which worked perfectly.

The two young men working today 08/16/20 were extremely friendly and helpful, they worked together as a team, and seemed to enjoy the job they were doing! I hope they are there in a few weeks when we rent our big vehicle for moving! They were much nicer then the woman I dealt with on Saturday 08/15/20 , another young man Working that day was assisting me with my reservation, she was helping another customer, she kept talking over the gentleman helping me and butting in, basically repeating to me everything he said when I asked him questions, All the while ignoring her own customer! I felt bad for him and you could tell he was embarrassed by the way she was acting! He too like the two working Sunday was very nice and efficient and each time I have been in there the last few weeks and he assisted me always the same great customer service!

The staff is wonderful. Extremely helpful. Anthony went above and beyond to help me get a situation taken care of. Very pleased with the service from beginning to end.

Anthony Maxwell checked the truck in for me and he was excellent! A very helpful young man. I will definitely return to this location for future rentals! Thank you!

Tielo did a great job.

The storage facility was represented accurately. Any concerns were addressed by staff immediately. //////////thank you

No issues

The experience was seamless and the associate was fast, accurate and helpful with my minor questions. If I just had to pick something I'd suggest the associate escort the customer out to the specific truck being assigned.

Nothing. Experience was great, no negatives.

Thank you for making this an easy and stress free experience.

Mobile check-in would not work. Had to go into the office to process the rental. Please improve the mobile pick up process.

Inform customers of call to contact person not participating in move. Online Check In went very smoothly and it would've been a 5 minute process if I was prepared for the on-site call.

Cindy was energetic, kind, polite, and helpful. Great employee!

We iinspected the 20' vehicle before we even got in it. There were several dents and nicks and scrapes that were not marked. I did not want to have to pay for someone else's damage. I had to ask the guy to come out with his stickers and mark all of the areas.

Excellent service, both gentlemen went above and beyond to make sure the truck was ready for me. The truck itself was returned late, but they got it cleaned, inspected and ready in double time. :)

Pull the truck up

Sara was friendly and helpful

This location charge d me extra money for dropping the off the truck early. Called her and she told me it was because I did not check the truck in online. I was not told that I even had to do that by the person who checked me out. Had I been told that I would have made sure to do that since U-haul sent me a link to check in on line and she told me I didnt have to do that because I was picking it up inside. When I questioned her about why I was not told about the checking in online she said well we were really busy.. Ummm I work retail as well and you never say that to a paying customer especially when I was at the location and there was only one customer that was taken care of before me and that was it and after me a guy came in to take a truck to another location. Thats not busy to me.

Outstanding

Nothing, service was excellent

Credit card machine wasnt working probably. There is a hold on my credit card and i had to pay cash deposit. Manager was rude as well so not happy. I waited 45 mins just t get a trailer with reservation.

Great service

I would definitely recommend this Uhaul! The staff is very kind and knowledgeable. I really appreciate all the help! Thank you for everything!

Have better staff

Was trying to return truck in lot on app at 6:30am and the app wouldn't allow us to enter the zero's in the mileage. Had been up all night.Parked truck and returned later to return in person location wasn't open till 9:00am. Was then charged an additional 54 dollars. Explained to csr rep and they said it worked for them. no calls made to anyone about my issue, and can check video feed to see i was in the parking lot at 6:30 am. other than that everyone was very helpful

The service was great and the people were really nice

2nd time using this location everyone happy and friendly. Very clean

Unethical business practices. Poor customer communications. Incited angry communications between customer and another Uhaul location. Yelling and screaming from staff to customer. Customer had to contact company president to make complaint on the conduct of employees.

No improvements needed!!! Everyone was courteous, professional, and very helpful!!!

Every thing 9f ours was covered in mouse droppings! And the 1st night in our new house we had a mouse in our bed! Went and bought a trap and caught it! Never have had an issue with the nasty things and hope there isn't more! Never will use storage again!!!

Pizza boxed with pizza left in the truck. Charged me for a second day when unit was returned within 5 hours of renting. Would not return

I think they did a great job from the time I orederd the truck and when I dropped it off

The staff were great, a good experience!

pricing kind of steep for seniors

Looks Good !

Too expensive and raised rate every year for no reason. Found mouse poop in my storage unit when I was emptying it out so pest patrol is lacking for that rate increase we had to pay every year. My apartment I had 5 years ago did not have a mouse problem so it came from U-Haul.

Online Check-in!

Great service with a smile

..................

It was fine.

Went well

VERY helpful and understanding. The best service from anyone I had had DURING MY 1000 MOVE TO Ohio. amazing STAFF. caring, KNOWLEDGABLE AND UNDERSTANDING OF MY ISSUES. solved THEM WITHOUT COMPLAINTS.

The people were very nice and we had a great experience. Thank you Cindy to you and your crew.

Everyone was really helpful an polite

The facility was very safe and secure. I liked that it was climate controlled so nothing would be damaged from weather or bugs.

Cindy was super nice!

The service was great!!!

Very good experience.

Wonderful people here! Keep it up!!!

Hey

The GM Cynthia has become a face to me for U-Haul! She is an assert to U-Haul in my book!!

If I ever need to store anything again. I would diffinally recommend to store with u-haul. I have had bad experiences anywhere else and problems. But NEVER had any problems when storing with u-haul. T

the storage at this place was wonderful

. When I came up front after cleaning out my storage yes they were closing up but I told them about the rat poop in my storage and the look he gave me was like why u telling me. I paid for a secure

There was a lot nice droppings in our unit . On our boxes

Great experience!

The facility was clean and well maintained. The service was great and my experience storing items here was great.

No other comments

Friendly helpful staff. Clean unit & building. I would use this place again.

The location was convenient, reasonably priced and the facility was clean. We chose this facility as we were storing our son's large items over his summer break from OSU.

You all were great, and it was a pleasure to use your storage unit and price was satisfactory. Thanks U-Haul

Keep up the good work

Clean,staff friendly and willing to help out any way they can