Customer Reviews for U-Haul Moving & Storage at Eakin Road
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Eakin Road
William C. on
Your employees were very courteous. And service was very good and helpful keep up the nice work. Thank you
Kellis M. on
The general manager had a lot to deal with and kept her cool. All her systems went down and she did everything she could to get our rental completed.
Sara W. on
Give the staff a pay raise
Julie P. on
I don’t remember the young lady’s name, but she was very knowledgeable, helpful, professional. A very easy smooth process. I would also add that we have had a storage unit at this location for nearly 2 years, and everyone is so kind. Thank You!
Chris L. on
Hey
James D. on
The GM Cynthia has become a face to me for U-Haul! She is an assert to U-Haul in my book!!
Lawrence H. on
Amazing Service
Jessica B. on
If I ever need to store anything again. I would diffinally recommend to store with u-haul. I have had bad experiences anywhere else and problems. But NEVER had any problems when storing with u-haul. T
Massan A. on
Well I was not happy that the lady who I sign the paperwork with and got the key from, told me if I used the dolly in the truck they will charge me $5 which was fine. Once I returned the truck I noticed that I was charge $7, when I asked I was told that the lady didn't know what she was talking about. Not my fault you didn't train your employees right.
Cathy T. on
the storage at this place was wonderful
Cory t. on
Price given on the phone not the same as charged when picked up the truck.
Anna S. on
They were wonderful! Kid , friendly and funny!
Michael S. on
Associates were friendly and professional. The rental and return went smoothly. the cargo van was just the right size for our purpose and was easy to drive, load and unload
marsha e. on
. When I came up front after cleaning out my storage yes they were closing up but I told them about the rat poop in my storage and the look he gave me was like why u telling me. I paid for a secure
David F. on
I received a very rude phone call at 7:28AM from an employee at the Eakin Road location. She informed me that I was not at the location to pick up the uhaul (which I was well aware of) and that uhaul reserves the right to cancel reservations if you are 15 minutes late for pick up time. While I think this is a silly policy (since I reserved it for 10 hours), I respect the policy and will do a better job to pick up the uhaul “on time”. The reason I picked 7am was because I knew I would be there before 8am and didn’t want to wait for it in case it was not ready. After she informed me of the 15 minute rule, she said (and I’m paraphrasing everything but the actual time, I remember that vividly), “well it is now 7:28 and you’re still not here. When will you be here?” I politely informed her that i would not be picking up the van and that I would call the person who was to find out. I did just that and promptly returned her call (within two minutes) to let her know he would be there shortly. Over the past few weeks, I’ve rented multiple uhaul from locations all over Columbus. I will not do business with the Eakin road location again even if that means going out of my way for a different location or using a different company.
Delora K. on
Fine job ladies!
patrick C. on
Very professional folks here. Had all the answers to my questions, were fast and efficient, no hidden fees, and seemed glad to have my business. Good people.
ELIJAH P. on
Please make sure you give the customer the right truck. They gave me a one way truck instead of a city truck. They asked me to bring it back after i started loading it. Truck was very clean and new.
ray j. on
on 14 February 2019 ,my wife and I needed a 4x8 trailer to pick up our girl scout cookie order up at maphre stadium for our annual cookie sales..We live down in Kingston,ohio(myself,formerly the westside of Columbus),so I knew of the Eakin rd.u-haul.Prior to contacting the Eakin rod location,I checked with the local dealers in Chillicothe(n. Bridge st.) and Circleville,ohio with poor results ,made reservations a few days prior to when we needed the trailer and on the day we needed it,no one was at the Circleville dealer when we went to picick up the tailer we had reserved.Running out of time to arrive for our appointed reserved cookie pick up time, I contacted Cynthia Backus at the Eakin Road store to see if she could help me,since I had delt with her quite frequently in the past.Cynthia and sarah went out of their way to find me a trailer with the short notice I had given her.and they were able to help me and I was able to accomplish my mission of picking up our cookies at our reserved time I was very thankfull and would highly recommend the eakin road ,Columbus,ohio store to anyone anytime. Thanks a million,Ray Jones.
Michael H. on
I think the truck should have been filled with gas when we picked it up. It was on 1/4 tank and we had to stop for gas to make it to Toledo. Unnecessary delay.
Ronald B. on
I had reservations at a different location but the only trailer they had was damaged so they sent me to this location. Both locations were over a 20 minute drive from my house.
Brittany S. on
There was a lot nice droppings in our unit . On our boxes
Timika W. on
Great experience!
GINETTE B. on
The facility was clean and well maintained. The service was great and my experience storing items here was great.
ed d. on
No other comments
Tracy F. on
Friendly helpful staff. Clean unit & building. I would use this place again.
Mary J M. on
The location was convenient, reasonably priced and the facility was clean. We chose this facility as we were storing our son's large items over his summer break from OSU.
Paulette C. on
You all were great, and it was a pleasure to use your storage unit and price was satisfactory. Thanks U-Haul
dorothy c. on
Keep up the good work
SUZY S. on
Clean,staff friendly and willing to help out any way they can