Customer Reviews for U-Haul Moving & Storage at Eakin Road

627 reviews

2189 Eakin Rd   Columbus, OH 43223
(Eakin and Harrisburg Pike- Route 3/62)

(614) 274-3700

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(614) 274-3700

2189 Eakin Rd
Columbus, OH 43223
(Eakin and Harrisburg Pike- Route 3/62)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

There's really nothing that you can do but this location has a lot of drug activity around it so when I pulled in to drop the truck off at around 9 p.m. there were drug addicts all around me which was pretty scary. That the facility itself was great

DEBORAH D. 
Rating:
5.0

Customer did not leave a comment.

JACK D.  |  First Impressions 
Rating:
5.0

Unfortunately, I forgot the name of the lady that checked me in but she was wonderful and excellent customer service. The young man that met us when we return the truck was very nice.

NICHOL G. 
Rating:
1.0

When I arrived to return my truck on a Sunday around 10:30 am there was a group of people outside of the door. I assumed the location was not open so I returned my equipment via the 24/7 share app. Upon dropping my keys in the Dropbox, I noticed the hours of operation for a Sunday are 9am-5pm. Thankfully I wasn't affected by this dilemma but I did feel it was unfair to the customers out in front that probably needed to rent equipment (once again a MAJOR inconvenience for someone who is moving).

BRITTANY G. 
Rating:
5.0

The truck was perfect. I assume the issue was with the trailer and possibly the damage it already had. But there weren't any running lights on the trailer. And it being dark at 6pm and we had 5 hours of driving left on an already dark freeway, it caused issues.

Alexundre M. 
Rating:
1.0

Waited over 45 minutes after having a reservation for the rental keys

NATASHA T. 
Rating:
5.0

Customer did not leave a comment.

Regina E.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Sierra S. 
Rating:
5.0

Customer did not leave a comment.

VALERIE D. 
Rating:
5.0

Customer did not leave a comment.

RYAN S. 
Rating:
5.0

Customer did not leave a comment.

Taralyn S. 
Rating:
5.0

Great customer service!

Ryan S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

robin v.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sean V.  |  First Impressions 
Rating:
5.0

N/A

SEBASTIAN S. 
Rating:
5.0

Customer did not leave a comment.

Kamya H.  |  First Impressions 
Rating:
1.0

Very RUDE EMPLOYERS AND THE HUSBAND AND WIFE TEAM EXTREMELY RUDE.WOULD DEF NOT RECOMMEND EVERYTIME YOU NEED THEM THERE OUTSIDE SMOKING CIGARETTES SMH 😡 😡 😡 😡 😡 😡

Mike S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

amina m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicholas B. 
Rating:
5.0

Customer did not leave a comment.

Angelina D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER S. 
Rating:
5.0

Professional clerks, knew their business, very helpful. BUT ... I was told I could drop off the trailer at any U-haul location, including in Dripping Springs, TX.

STEWART R. 
Rating:
4.0

Customer did not leave a comment.

david m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

CARL O. 
Rating:
5.0

Customer did not leave a comment.

DONALD C. 
Rating:
5.0

Thk you for everything

ISMAEL S. 
Rating:
4.0

Sarah has been very nice and helpful. She’s awesome.

amina m.  |  First Impressions 
Rating:
1.0

There should not charge money without any reason or should explaining

Cengiz E. 
Rating:
5.0

Customer did not leave a comment.

Carl D. 
Rating:
5.0

Please consider I drove to eakin rd passing approximately 8 other locations. The staff is always kind and helpful. Thank you!

JACK H. 
Rating:
5.0

Customer did not leave a comment.

MARK RICHARD C. 
Rating:
5.0

I appreciate you services. You are the best, and, best of trucks renters in our area. Thanks for you exelent services.

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

BRIAN B. 
Rating:
5.0

Customer did not leave a comment.

Cheryl S. 
Rating:
3.0

Quit switching orders to a different pickup location adding 30 minutes to the pickup time at the last minute. !!! Order#: 25032471 Most customers will choose a location for pickup close to their residence, therefore this policy is very frustrating !! Especially for a returning customer like me, makes me question my choices

BART V. 
Rating:
5.0

Customer did not leave a comment.

DAVID G. 
Rating:
5.0

It was very good

kaafi h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vadim B. 
Rating:
4.0

Customer did not leave a comment.

Maurice` R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danielle M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Petr R. 
Rating:
5.0

Customer did not leave a comment.

MISTY R. 
Rating:
5.0

Absolutely nothing

CATHY T. 
Rating:
5.0

Customer did not leave a comment.

Courtney P.  |  First Impressions 
Rating:
5.0

I loved all the staff!! I have been working with them for several months and they are great! Very informative and courteous!!!

JAN G. 
Rating:
5.0

Customer did not leave a comment.

debbie n.  |  Overall Experience 
Rating:
3.0

The 24/7 rideshare was not accessible on mobile at 8:00 am. Although this is likely due to another customer not checking it in properly, causing me to have to wait until the location opened, I was definitely inconvenienced and so was my client accordingly. Staff helped the situation and luckily it was only a 1 hr wait, but if I had scheduled for a 6am pick-up, it would have entirely defeated the purpose.

BERNARD I. 
Rating:
5.0

The workers at this location are very helpful and friendly. They making moving alot less stressful.

Melissa D. 
Rating:
2.0

It was beyond creepy..there were people digging though the trash while I was trying to go through all the steps to return the truck, asking for things, etc..as a single woman, this was scary as hell.

DWIGHT D. 
Rating:
5.0

Sarah is awesome! She has a positive attitude and great customer service. Very understanding and is always willing to workout any issues you might have.

MONICA G. 
Rating:
5.0

Sara was fast, friendly and took good care of me. Will return in future.

RODNEY F. 
Rating:
5.0

Customer did not leave a comment.

NAN H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Valentino S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHAWN S. 
Rating:
5.0

Customer did not leave a comment.

GAY W. 
Rating:
5.0

Customer did not leave a comment.

Jessica S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robin v.  |  First Impressions 
Rating:
5.0

The salepeople were very nice, and treated me with respect and kindness.

GEORGE B. 
Rating:
1.0

Prices way to expensive

JAMES R. 
Rating:
5.0

Everyone was friendly and helpful !

THERESA B. 
Rating:
5.0

Customer did not leave a comment.

DONNA M. 
Rating:
5.0

Customer did not leave a comment.

Connie B.  |  Online Move In 
Rating:
4.0

Truck had cosmetic damage and broken radio

JOSHUA M. 
Rating:
5.0

Customer did not leave a comment.

Brett O. 
Rating:
5.0

Goodex

MOHAMED A. 
Rating:
5.0

Customer did not leave a comment.

JON W. 
Rating:
5.0

The employees that I worked with made all the difference in why I was able to have such a great experience. Dean on the phone, Anthony at the pick up, and Tiello at drop off. All really did everything possible to make a difficult situation for me much easier. Anthony was especially kind and compassionate. Very thankful to YouHaul for being such a consistently good company and service.

James J. 
Rating:
5.0

Customer did not leave a comment.

Lila G. 
Rating:
5.0

Teillo was very.helpful in showing us the options and demonstrating the security features. The facility is clean, climate controlled and close to home. Earlier this year they were fully booked so, while we would have preferred a larger unit, we were glad they had a unit available.

Vicki H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janet P.  |  First Impressions 
Rating:
3.0

The truck I rented broke down on me before I could beginning the job I rented the truck for. About time the guy came to haul it out the middle of the road the place I needed to go closed. I feel like I should get a full refund because I couldn't even do what I needed to do and the reason the truck broke down was not my fault. On top of that the truck smelled so foul and the park brake was broke. Just an awful experience.

AUNDRAEZ C. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
4.0

Thank you for good service.

Patricia K.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ERIC N. 
Rating:
1.0

Gave me a unit already assigned to another customer and complained when I asked him to find me another unit that wasn’t occupied saying this wasn’t even his job. Then states he gave me my $100 deposit back in cash but I didn’t receive my deposit back I’m not very happy with this location and I’m looking to relocate ASAP because I feel my items in this location isn’t safe

Jessica S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JESSE C. 
Rating:
5.0

Customer did not leave a comment.

PATRICK S. 
Rating:
5.0

All was great!

JULIE M. 
Rating:
5.0

Customer did not leave a comment.

DeShae M.  |  First Impressions 
Rating:
5.0

Loved the experience. Storage is nice and the staff is the BEST!

Katherine M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
4.0

Very friendly, efficient and courteous staff. This was seen at both check-out and check-in.

WALTER M. 
Rating:
5.0

Take off the smell of tobaco

HENRY M. 
Rating:
4.0

Everything was good just wish there were units with more space.

Brianna G.  |  First Impressions 
Rating:
5.0

Lady was very friendly and helpful

CHARLES M. 
Rating:
5.0

The front desk guys were very courteous and helpful. Your staff is really an asset to this location.

ALYNNAH S. 
Rating:
5.0

Customer did not leave a comment.

JOSIE M. 
Rating:
4.0

Customer did not leave a comment.

Brian A. 
Rating:
4.0

Customer did not leave a comment.

WAYNE C. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

I love all the staff! I have been there several times and they are always very pleasant and helpful!!!

Jan G.  |  First Impressions 
Rating:
5.0

Had issues when I went to get the truck, two locations vehicles weren’t returned so I called uhaul myself and they located a truck and finally satisfied, since I had movers waited to load it.

Susan K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SAMUEL S. 
Rating:
5.0

No change- professional and patient in explaining- thank- you.

JUAN K. 
Rating:
3.0

Customer did not leave a comment.

LORI C. 
Rating:
5.0

Customer did not leave a comment.

Jason K. 
Rating:
5.0

I rented the uhaul two different times and the first time i was charged double the amout because i didnt know i couldnt return the uhaul to a different location. That hurt me and took monet for food from my kids. If i wouod of known or been told i would have returned to where i got it, which i did the second time because i was told. I was happy with the second time renting everything went well. The first time i wasnt. I feel like i should be refunded that money where i was unaware.

NICOLE B. 
Rating:
1.0

Before my husband and son could walk in the door good without greeting them the customer service ask before they could start did they have a majoir credit card. We are african american and the Caucasian lady walk in she was not asked. We were offended because this seem racist. You should never greet a customer at the door "with do you have a major credit card." I will be calling upper management.

SANDRA L. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

JEFFREY R. 
Rating:
5.0

Customer service was great!

CRYSTAL M. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY C. 
Rating:
5.0

Customer did not leave a comment.

William K. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW F. 
Rating:
5.0

It was a great experience

Christopher C. 
Rating:
5.0

Your call center workers are rude asf! But the people at this location made up for my experience. Great personal people.

JAY C. 
Rating:
3.0

Make computer updates during the week. I had to wait an hour to get my truck d/t computer issues. Your employees were great and they are the only reason I would use UHaul again.

LISA D. 
Rating:
5.0

Friendly, fast, easy.

GARY S. 
Rating:
4.0

Routine experience when we returned our truck. Very nice staff.

Peter M. 
Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
4.0

Customer did not leave a comment.

Dominique H. 
Rating:
5.0

Customer did not leave a comment.

JAWAD R. 
Rating:
5.0

My rental was not available at my initial contracted location but Eakin Rd was only about 5 miles away. Just a small delay in getting started

JACKHAMILTON J. 
Rating:
5.0

Employee who assisted was amazing and incredibly helpful.

ERIC M. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY Y. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Very fast and friendly

ZACHARY M. 
Rating:
5.0

Confirm with customer the order and try to make it right.

TINA R. 
Rating:
5.0

Very easy, quick return!

MARCUS W. 
Rating:
4.0

Staff were very nice and helpful!

DANIEL R. 
Rating:
5.0

Had to go in just to be sure I was in the right place and to get a key card. Customer service was great.

Natasha T.  |  Online Move In 
Rating:
5.0

If I hold it on a credit card Then want to pay cash you should let me.

GAY W. 
Rating:
5.0

The staff at this location is WONDERFUL! I have nothing but incredible experiences and will travel to this location for any future needs, solely based on customer service! Thank you!!

HOLLY H. 
Rating:
5.0

Truck needs front end work. Very hard to maintain lane on surface streets. Didn't dare take it onto the freeway.

JOSEPH C. 
Rating:
5.0

The online pickup was great! I would say the only thing to improve would be to inform the customer to get there about 15 minutes early so they can get started with the photos and other approval processes before getting confirmed to pick up. That way they can have the truck ready to go by the exact time their rental period starts! Other than that great.

Craig M. 
Rating:
3.0

That particular vehicle needs to go to the shop. But the service was wonderful. Sarah is an excellent salesperson and she makes a person feel real good about coming in to the store

KELSEY S. 
Rating:
5.0

Customer did not leave a comment.

DEBRA T. 
Rating:
4.0

The truck needs to be retired but the staff was amazing. When we returned the truck one guy was working alone due to a no show worker. he was swamped but still super nice and friendly.

ERIC R. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jose W.  |  First Impressions 
Rating:
4.0

They handle things great, base on situation change nothing.

ANTHONY M. 
Rating:
5.0

Customer did not leave a comment.

HOLLY H. 
Rating:
5.0

i was so impressed with the kindness and helpfulness of the young man. I was in tears from the earlier experience with the uhaul app. the app never worked and i had 3 people waiting for the truck. After waiting over 15 minutes on the phone the guy tried to get my reservation loaded on my phone app. after several minutes I decided just to go in-person location. Glad I did.

SANDRA O. 
Rating:
5.0

Great experience. Thank You.....

Steven P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kathy C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HEIDI F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael W.  |  First Impressions 
No reviews have been submitted for this location.

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