Customer Reviews for U-Haul Moving & Storage at Eastex Freeway & Lawrence Exit

1855 reviews

8161 Eastex Frwy   Beaumont, TX 77708

(409) 892-1184

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(409) 892-1184

8161 Eastex Frwy
Beaumont, TX 77708

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Great service there

FREDERICK W. 
Rating:
5.0

Customer did not leave a comment.

ANGELA JANE D. 
Rating:
4.0

Customer did not leave a comment.

MISTY J. 
Rating:
5.0

The employee was super helpful and very proficient. She ran everything by herself. Very impressed she needs a promotion and a raise.

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

DANIEL S. 
Rating:
4.0

Customer did not leave a comment.

AMBER W. 
Rating:
5.0

Customer did not leave a comment.

SHARON W. 
Rating:
5.0

Thanks to larissa and James and all the staff just can't remember all their names. All were very helpful Everytime.

Faryn H.  |  Overall Experience 
Rating:
3.0

My rental was for 5 days (forced by UHaul). I returned the rental in just 3 days, yet received NO credit or refund for the early check-in. UHaul took 2 days of rental charges. Waste of my money.

MACK J. 
Rating:
4.0

Customer did not leave a comment.

Justin W. 
Rating:
5.0

Excellent & fast pickup

Mary S. 
Rating:
5.0

Customer did not leave a comment.

Caleb H. 
Rating:
5.0

Customer did not leave a comment.

Mary W. 
Rating:
5.0

Vehicle condition is not so good. Worker in the location are so friendly and knowledgeable

VIJAYA P. 
Rating:
5.0

Quick and friendly

JEROME B. 
Rating:
1.0

Customer did not leave a comment.

Regina G. 
Rating:
5.0

Customer did not leave a comment.

Lee S. 
Rating:
5.0

Customer did not leave a comment.

DIANE B. 
Rating:
5.0

Keep fuel in trucks on full. Makes it easier on the consumer.

KANDY F. 
Rating:
5.0

Customer did not leave a comment.

Salisa B.  |  Overall Experience 
Rating:
2.0

The manger is rude and disrespectful.

Monique P.  |  Overall Experience 
Rating:
5.0

all of the employees at this location are fantastic!!!

Leslie L. 
Rating:
5.0

Nothing, keep up the excellent customer service.

DARLENE J. 
Rating:
3.0

Customer did not leave a comment.

Michael T. 
Rating:
4.0

Lower the cost of your mileage rates.

JOHN A. 
Rating:
1.0

Charged me twice and still haven't refunded me

EBONI S. 
Rating:
3.0

Customer did not leave a comment.

Patricia C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Paula B. 
Rating:
5.0

Clean inside windshield. That's all. Give the Ladies a Big Thanks for there help. See y'all next time I need to rent. Have a great day.

JOHNNY W. 
Rating:
3.0

When I arrived to the location I was told when that the tow dolly I reserved was designated for repairs, and she would have to try to find one close by for me to drive to to pick up a different tow dolly. I wasn't told any of this until I arrived. The associate looked up another trailer for me. Thankfully she found one at her location that she didn't know she had. I do wish she knew her inventory because she had to make a brand new reservation to search to find one for me to use. An improvement I would suggest is, if a rentable truck/trailer is going in for repairs it should be noted in the system for reservations made on it so they can be switched for the person reserving it.

JARED R. 
Rating:
2.0

Customer did not leave a comment.

CAMERON F. 
Rating:
5.0

Friendly, professional service

LESLIE W. 
Rating:
5.0

Customer did not leave a comment.

MARY B. 
Rating:
5.0

More enthusiastic customer service. Everything was good with customer service I received. Just my thoughts on possible improvements.

Austin K. 
Rating:
5.0

I originally made reservations on Mitchell Road in Lumberton. I received a text FIFTEEN minutes before my scheduled arrival to tell me the unit was not available. That's unacceptable. I was able to do what I needed to do, but fifteen minutes is an unacceptable notice.

CHARLES S. 
Rating:
5.0

I received an email 2 days before pickup saying to go to a different location. When we got there, there were only 2 people working. They were swamped. After waiting a really long time, we were told they didn't have our rental and couldn't get us one. We went to the original location. The employee was very nice and helpful and said he had no idea why we were sent that email. He had our trailer.

STEPHANIE M. 
Rating:
5.0

Customer did not leave a comment.

Clint D. 
Rating:
5.0

Excellent

rita S. 
Rating:
5.0

Customer did not leave a comment.

JUNMIN J. 
Rating:
3.0

While this location did great, making the reservation early became a joke. I ended up paying a lot of extra money having to go to a distant location where I had to return the vehicle 50 miles away. I will likely never use your services again because of that. I drove by the original location and saw 3 vehicles there, 1 that was what I tried to reserve and 2 larger ones that could have been an upgrade and ultimately as cheaper option in the long run. Therefore, the $1.09 I paid for mileage that ended up costing an additional $109 was a rip off because my reservation was ignored.

JANICE M. 
Rating:
5.0

Customer did not leave a comment.

Jasmine C. 
Rating:
1.0

U-HAUL customer service is horrible. Trying to get someone in the phone to help you is a waste of the customer's time!

ROBERT D. 
Rating:
4.0

Customer did not leave a comment.

darrius B. 
Rating:
3.0

Customer did not leave a comment.

Nigil T. 
Rating:
5.0

Always friendly. Always knowledgeable.

Roger S. 
Rating:
5.0

Customer did not leave a comment.

Gregory H. 
Rating:
1.0

Customer did not leave a comment.

LATREACE B. 
Rating:
2.0

I would have preferred that the manager speak in handle me directly when I had an issue and not just have someone tell me what I wanted to hear so I would leave.

JERMAINE JACOBY B. 
Rating:
1.0

Eastex freeway location sucks I was charged extra money because I was sent to a remote location and had no internet access no people on the site ,so had to go to new site I get charged for worker you had no knowledge of drop off instructions for remote drop off . Worker should pay extra for misinformation,not me

nora S. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
1.0

I feel I was over charged

Moesha W. 
Rating:
4.0

Customer did not leave a comment.

Fangzheng Y. 
Rating:
4.0

DIdn't have enough trucks. I made my reservation 2 weeks prior and was told it would be 2 hours late. I then returned it two hours late and was charged a late fee, I don't think it was fair

SOSTENES L. 
Rating:
5.0

James and the ladies were helpful. Thank you.

BRIAHNA R. 
Rating:
5.0

Friendly and helpful staff.

CHRISTIAN H. 
Rating:
2.0

Ladies at front counter were not really customer friendly (2working). I was more like the customers were bothering them (1 training, 1 in charge). I watched as they assist the Customer before me with trailer and then me. Same attitude. No thank you, be safe, see you later....Just straight up connect the trailer, check the lights and walk off. No questions. Larrissa Dewees in charge. Wasn't like this yrs ago....

travis F. 
Rating:
5.0

This was the only local store that would answer the phone. Milam and college st locations both Rang for 10-15 minutes before I hung up.

COLBY L. 
Rating:
5.0

Customer did not leave a comment.

Shawn Allen K. 
Rating:
5.0

Check your contract VERY CAREFULLY. I had for sure declined the insurance option but it showed up on my final bill. Not happy about that.

LINDA M. 
Rating:
5.0

Very helpful employees

Pamela J. 
Rating:
5.0

Customer did not leave a comment.

DAVID J. 
Rating:
5.0

Staff was friendly and helpful

CHRISTIAN H. 
Rating:
4.0

Customer did not leave a comment.

SHAWN W. 
Rating:
1.0

When you make a reservation weeks ahead of time, make sure the trailer is there. Don't give the customer the run around on it. The trailer wasn't there then they sent us to another location which was closed. They didn't call ahead to confirm it. We came back and waited. Finally 2 hours after our reservation, the trailer returned. We believe they rented it out for the day even knowing we were coming later to pick it up.

DAVID M. 
Rating:
5.0

I am very satisfied with the service and selection and have recommended this location twice since I rented the trailer.

ZACHARY L. 
Rating:
5.0

Customer did not leave a comment.

Douglass N. 
Rating:
5.0

Customer did not leave a comment.

KEYONTAE F. 
Rating:
5.0

Customer did not leave a comment.

DEVIN A. 
Rating:
5.0

The staff were friendly and helpful when I arrived to the store. I did not get the young gentleman's name who helped me; however, my experience was great. I highly recommend this location.

CHARITA D. 
Rating:
5.0

Our experience was very good in every way. It was fast service and the employees were very efficient.

JANIS L. 
Rating:
5.0

Everything was perfect suggestions were made for rental to be better. Thanks

KIMBERLY L. 
Rating:
4.0

Customer did not leave a comment.

Kenneth W. 
Rating:
2.0

I did not appreciate how I was treated at this location. I was not helped and pretty much ignored when I walked in to return the vehicle and had to ask if they needed me to do anything else. When they checked me in, they did not bother to look at the paperwork to make sure the numbers matched up and then called the next day accusing me of stealing their trailer. After over an hour, we determined that the trailer I was given in Alabama did not match the trailer in the system. When we finally figured it out, the woman hung up and did not even apologize for how rude she was through the whole process. If you pick up or drop off from this location, make sure you take pictures of all sides of the Uhaul so they do not accuse you of stealing/breaking it...And DEFINITELY get a receipt so you have proof of return...

Kelly C. 
Rating:
5.0

Customer did not leave a comment.

ANDRIA W. 
Rating:
5.0

Customer did not leave a comment.

Hazel L. 
Rating:
5.0

Customer did not leave a comment.

SARAH F. 
Rating:
5.0

Customer did not leave a comment.

JORMANNY W. 
Rating:
3.0

I don't recommend uhaul at all

LATISHA F. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA V. 
Rating:
5.0

Customer did not leave a comment.

GREGORY M. 
Rating:
5.0

Customer did not leave a comment.

THEODORE G. 
Rating:
5.0

Customer did not leave a comment.

Bryant C. 
Rating:
5.0

N/A!!

ALEXIS L. 
Rating:
5.0

Customer did not leave a comment.

Anthony W. 
Rating:
5.0

This is the best truck I have used from U Haul. Good riding ,good power for hills. Brakes are different Smooth riding Steering wheel Does not shake wheels are balanced A+

QUINTON M. 
Rating:
3.0

Customer did not leave a comment.

TODD O. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Maya G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Howard S. 
Rating:
2.0

My fiancé purchased the storage for her stuff but forgot her id so they put in my name and she supposed to have access to the storage but the locked her out when she checked in several times..

brien c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANDRE B. 
Rating:
4.0

Customer did not leave a comment.

Sean M. 
Rating:
5.0

Quick reservation with Larrissa calling me back to make the rental even better. Friendly service from her and the nice lady that checked me in when I returned the Van. That is the reason I only rent from this location. GREAT PEOPLE!

JOHN G. 
Rating:
5.0

All good. Good equipment and good service.

JEFFREY L. 
Rating:
4.0

Customer did not leave a comment.

VERONICA S. 
Rating:
4.0

Customer did not leave a comment.

KARA KRISTINE P. 
Rating:
5.0

Customer did not leave a comment.

JESSICA ELIZABET D. 
Rating:
2.0

the uhal at 8161 eastern freeway did an outstanding job. Your reservation system is far below good. I made a reservation at your Milam and eastern location 2 weeks before move and went to confirm, they had no units available in the 10x25. Did another reservation through corporate offices, went there this past Saturday and no reservation for me, even though both reservations were confirmed with a reservation number. Last minute I had to rent 2 units at the eastex location. The experienced was horrible. The Milam st location needs some serious help both in staff, attitude and organization. The Eastex location were wonderful. Took them only about 15 minutes to get me the units.

HERMAN L.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

RANDY PAUL W. 
Rating:
1.0

Fire the whole staff

MICHAELA B. 
Rating:
5.0

Great service!

Juan R. 
Rating:
4.0

Truck was dirty both inside and outside. It smelled!

WILLIAM K. 
Rating:
3.0

Employee went out of her way to feel powerful by making me jump through multiple hoops, like have a major credit card which is not required. Also made me give them two points of contact and called one stating that people steel Uhaul vans. I'm someone that is on record using Uhaul frequently and have never had to do this in the past. There is a way to do things. The people want to play games with you at a stressful time to feel powerful is pathetic and overly intrusive. You have my debit card information and a deposit is placed. There isn't anything else that is needed to track a customer. People are angry at their own personal choices, so they give you a hard time to feel better about the dumb decisions they've made. Pathetic

QUINCY F. 
Rating:
5.0

Customer did not leave a comment.

MARQUIS B. 
Rating:
3.0

Customer did not leave a comment.

BRANDY H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN H. 
Rating:
3.0

The truck needs an alignment really bad. The steering while was turned to the left as I was driving straight. and it pulled to the left as well.

HARVEY I. 
Rating:
4.0

Customer did not leave a comment.

BRANDY H. 
Rating:
3.0

Customer did not leave a comment.

debora c.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

candice h.  |  Overall Experience 
Rating:
3.0

Most of the employees were nice and helpful. Just takes one sometimes to mess things up though. When I checked out, one of the employees thought they could yell at a customer for not wearing a mask. Sugar always attracts more bees than vinegar.

Clint P.  |  Overall Experience 
Rating:
1.0

Since choosing this location it have been nothing but trouble and employees do not know or even concerned about helping the customers and what's the rental process. I definitely want rent from Lawrence Dr location Beaumont Texas again.

debora c.  |  First Impressions 
Rating:
1.0

My storage unit unit leaked destroyed some old photographs of mine and one mattress in your people really didn’t seem to be concerned about it it

Mark P.  |  Overall Experience 
Rating:
1.0

The staff I sealed with was very unprofessional and somewhat rude

daphne b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ashley O.  |  First Impressions 
Rating:
3.0

When I rented my storage I was told that if I moved out early it would be prorated and I would receive some of my money back. The gentleman told me no, even though I did move out early. Storage was paid until the 31st and I moved out on the 8th with a clean storage. Not satisfied about the storage not honoring its word.

erica m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samuel B.  |  First Impressions 
Rating:
3.0

I guess during the storm there was what looked like a metal building that was flown on top of the U-Haul storage section 128. I suppose from the force of that building my things that were inside on top were jolted and the microwave came down on my leg. When I lifted the door a few things came down. Other than that, thanks for everything. I’d use you guys AGAIN

tina h.  |  Overall Experience 
Rating:
1.0

The worst and most stressful experience I have had. I ended up having to spend more money, and getting a storage at a different facility because y'all gave mine away.

Erika C.  |  Overall Experience 
Rating:
5.0

Aaron, the gentleman working here was Incredibly helpful. I would return to this location because he was so kind.

Andrew W.  |  Online Move In 
Rating:
5.0

It was clean and all the people there were helpful and friendly.

Jeremy P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jo Ann K.  |  First Impressions 
Rating:
5.0

Thank you

Edith B.  |  First Impressions 
No reviews have been submitted for this location.

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