Customer Reviews for U-Haul Moving & Storage at Eastex Freeway & Lawrence Exit

1,886 reviews

8161 Eastex Frwy   Beaumont, TX 77708

(409) 892-1184

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(409) 892-1184

8161 Eastex Frwy
Beaumont, TX 77708

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great customer service!

OUISA R. 
Rating:
5.0

Customer did not leave a comment.

Lyndsey B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ursuca W.  |  First Impressions 
Rating:
3.0

I reccomend that you add another employee on the weekends, Everytime we've visited this location the staff are overwhelmed with multiple customers and seem stressed and rushed.

JONATHAN W. 
Rating:
5.0

Diane was very helpful and pleasant, what a great experience overall.

NICHOLAS B. 
Rating:
5.0

It was great

Doloris G. 
Rating:
4.0

Some of the lights didn't work on trailer. Salesman checked but said it was a fuse on our end. We took to a dealer and found that it wasn't our issue. Very dangerous to drive with no brake lights in Houston.

DOREN H. 
Rating:
3.0

Truck had bad CO leak into the cab. Muffler was not working and leaking into it. Surprised it was not caught before renting out. Notified location upon return. Nice people at location when picking up.

TAYLOR M. 
Rating:
4.0

Customer did not leave a comment.

Tara H. 
Rating:
4.0

Customer did not leave a comment.

LAWANDA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cressenda M. 
Rating:
4.0

Always friendly but need more help scheduled.

ROGER S. 
Rating:
2.0

My truck had the WRONG gas level and mileage, this the second time at the particular place, the young ladies wouldn't pull the truck around, I am 61 years old and had to walk a long ways to the truck, then I had to back back to dispute the mileage and gas level, they still didn't get up. I'm not too computer literate, so I just drove off either truck. The truck was OLD, I had to get a boost to start the truck to bring it back. With the gas level being wrong and mileage being wrong, I had to pay for 15 extra miles and the gas said half of tank and only had a fourth!!! I deal with uhaul a LOT and only have this problem at that particular location. Very upsetting!!!

JEANETTE L. 
Rating:
5.0

Customer did not leave a comment.

SUNDAY E. 
Rating:
5.0

Customer did not leave a comment.

Allison W. 
Rating:
5.0

Customer did not leave a comment.

Allison W. 
Rating:
2.0

Horrible reservation system. Not to be trusted. Reserved van over a week early. On Sunday morning received text that the nearest van was over on hour away. Had manpower schedules to load and unload so couldn't cancel. Only options was minivans which advertise holding one bedroom apartment but too small to fit queen size mattresses. Had to rent two so it doubled mileage and gas cost.

DAN R. 
Rating:
5.0

Customer did not leave a comment.

KAREN G. 
Rating:
5.0

Customer did not leave a comment.

MILTON W. 
Rating:
1.0

I am sooooo upset with UHaul! I paid over $100.00 a month, only for all of my wife brand new items and bedroom suit to mildew and mold! Basically the whole storage unit had molded and mildewed. Although I bought all kinds of DampRid moisture observer that was recommended buy A AHaul manager who assist assisted me. I tool out an insurance policy that also was also recommended by the same UHual manager! Bad part about it! USUALLY said they are not responsible for the damages on all the items in the storage! Wtf! How sorry of an establishment! I WILL #NEVER TELL NOR REFER ANYONE TO UHaul! I am hiring my lawyer on this one! Bet that!

andrew s.  |  Overall Experience 
Rating:
4.0

No comment

Laura A.  |  First Impressions 
Rating:
5.0

Didn't like the run around. Location to Location

REGINALD B. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

JUST KEEP IT YOU THANKS

EHIJIELE E. 
Rating:
5.0

Customer did not leave a comment.

YVONNE A. 
Rating:
5.0

Truck was super clean and the staff were great! Thanks

THOMAS S. 
Rating:
5.0

Customer did not leave a comment.

RANDYLL E. 
Rating:
5.0

Fast quick and friendly friendly never a mistake Thanks

Brian F. 
Rating:
4.0

Customer did not leave a comment.

Timothy H. 
Rating:
5.0

Keep the same employees

ANTHONY M. 
Rating:
4.0

Customer did not leave a comment.

ASHTON S. 
Rating:
4.0

Great service there

FREDERICK W. 
Rating:
5.0

Customer did not leave a comment.

ANGELA JANE D. 
Rating:
4.0

Customer did not leave a comment.

MISTY J. 
Rating:
5.0

The employee was super helpful and very proficient. She ran everything by herself. Very impressed she needs a promotion and a raise.

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

DANIEL S. 
Rating:
4.0

Customer did not leave a comment.

AMBER W. 
Rating:
5.0

Customer did not leave a comment.

SHARON W. 
Rating:
5.0

Thanks to larissa and James and all the staff just can't remember all their names. All were very helpful Everytime.

Faryn H.  |  Overall Experience 
Rating:
3.0

My rental was for 5 days (forced by UHaul). I returned the rental in just 3 days, yet received NO credit or refund for the early check-in. UHaul took 2 days of rental charges. Waste of my money.

MACK J. 
Rating:
4.0

Customer did not leave a comment.

Justin W. 
Rating:
5.0

Excellent & fast pickup

Mary S. 
Rating:
5.0

Customer did not leave a comment.

Caleb H. 
Rating:
5.0

Customer did not leave a comment.

Mary W. 
Rating:
5.0

Vehicle condition is not so good. Worker in the location are so friendly and knowledgeable

VIJAYA P. 
Rating:
5.0

Quick and friendly

JEROME B. 
Rating:
1.0

Customer did not leave a comment.

Regina G. 
Rating:
5.0

Customer did not leave a comment.

Lee S. 
Rating:
5.0

Customer did not leave a comment.

DIANE B. 
Rating:
5.0

Keep fuel in trucks on full. Makes it easier on the consumer.

KANDY F. 
Rating:
5.0

Customer did not leave a comment.

Salisa B.  |  Overall Experience 
Rating:
2.0

The manger is rude and disrespectful.

Monique P.  |  Overall Experience 
Rating:
5.0

all of the employees at this location are fantastic!!!

Leslie L. 
Rating:
5.0

Nothing, keep up the excellent customer service.

DARLENE J. 
Rating:
3.0

Customer did not leave a comment.

Michael T. 
Rating:
4.0

Lower the cost of your mileage rates.

JOHN A. 
Rating:
1.0

Charged me twice and still haven't refunded me

EBONI S. 
Rating:
3.0

Customer did not leave a comment.

Patricia C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Paula B. 
Rating:
5.0

Clean inside windshield. That's all. Give the Ladies a Big Thanks for there help. See y'all next time I need to rent. Have a great day.

JOHNNY W. 
Rating:
3.0

When I arrived to the location I was told when that the tow dolly I reserved was designated for repairs, and she would have to try to find one close by for me to drive to to pick up a different tow dolly. I wasn't told any of this until I arrived. The associate looked up another trailer for me. Thankfully she found one at her location that she didn't know she had. I do wish she knew her inventory because she had to make a brand new reservation to search to find one for me to use. An improvement I would suggest is, if a rentable truck/trailer is going in for repairs it should be noted in the system for reservations made on it so they can be switched for the person reserving it.

JARED R. 
Rating:
2.0

Customer did not leave a comment.

CAMERON F. 
Rating:
5.0

Friendly, professional service

LESLIE W. 
Rating:
5.0

Customer did not leave a comment.

MARY B. 
Rating:
5.0

More enthusiastic customer service. Everything was good with customer service I received. Just my thoughts on possible improvements.

Austin K. 
Rating:
5.0

I originally made reservations on Mitchell Road in Lumberton. I received a text FIFTEEN minutes before my scheduled arrival to tell me the unit was not available. That's unacceptable. I was able to do what I needed to do, but fifteen minutes is an unacceptable notice.

CHARLES S. 
Rating:
5.0

I received an email 2 days before pickup saying to go to a different location. When we got there, there were only 2 people working. They were swamped. After waiting a really long time, we were told they didn't have our rental and couldn't get us one. We went to the original location. The employee was very nice and helpful and said he had no idea why we were sent that email. He had our trailer.

STEPHANIE M. 
Rating:
5.0

Customer did not leave a comment.

Clint D. 
Rating:
5.0

Excellent

rita S. 
Rating:
5.0

Customer did not leave a comment.

JUNMIN J. 
Rating:
3.0

While this location did great, making the reservation early became a joke. I ended up paying a lot of extra money having to go to a distant location where I had to return the vehicle 50 miles away. I will likely never use your services again because of that. I drove by the original location and saw 3 vehicles there, 1 that was what I tried to reserve and 2 larger ones that could have been an upgrade and ultimately as cheaper option in the long run. Therefore, the $1.09 I paid for mileage that ended up costing an additional $109 was a rip off because my reservation was ignored.

JANICE M. 
Rating:
5.0

Customer did not leave a comment.

Jasmine C. 
Rating:
1.0

U-HAUL customer service is horrible. Trying to get someone in the phone to help you is a waste of the customer's time!

ROBERT D. 
Rating:
4.0

Customer did not leave a comment.

darrius B. 
Rating:
3.0

Customer did not leave a comment.

Nigil T. 
Rating:
5.0

Always friendly. Always knowledgeable.

Roger S. 
Rating:
5.0

Customer did not leave a comment.

Gregory H. 
Rating:
1.0

Customer did not leave a comment.

LATREACE B. 
Rating:
2.0

I would have preferred that the manager speak in handle me directly when I had an issue and not just have someone tell me what I wanted to hear so I would leave.

JERMAINE JACOBY B. 
Rating:
1.0

Eastex freeway location sucks I was charged extra money because I was sent to a remote location and had no internet access no people on the site ,so had to go to new site I get charged for worker you had no knowledge of drop off instructions for remote drop off . Worker should pay extra for misinformation,not me

nora S. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
1.0

I feel I was over charged

Moesha W. 
Rating:
4.0

Customer did not leave a comment.

Fangzheng Y. 
Rating:
4.0

DIdn't have enough trucks. I made my reservation 2 weeks prior and was told it would be 2 hours late. I then returned it two hours late and was charged a late fee, I don't think it was fair

SOSTENES L. 
Rating:
5.0

James and the ladies were helpful. Thank you.

BRIAHNA R. 
Rating:
5.0

Friendly and helpful staff.

CHRISTIAN H. 
Rating:
2.0

Ladies at front counter were not really customer friendly (2working). I was more like the customers were bothering them (1 training, 1 in charge). I watched as they assist the Customer before me with trailer and then me. Same attitude. No thank you, be safe, see you later....Just straight up connect the trailer, check the lights and walk off. No questions. Larrissa Dewees in charge. Wasn't like this yrs ago....

travis F. 
Rating:
5.0

This was the only local store that would answer the phone. Milam and college st locations both Rang for 10-15 minutes before I hung up.

COLBY L. 
Rating:
5.0

Customer did not leave a comment.

Shawn Allen K. 
Rating:
5.0

Check your contract VERY CAREFULLY. I had for sure declined the insurance option but it showed up on my final bill. Not happy about that.

LINDA M. 
Rating:
5.0

Very helpful employees

Pamela J. 
Rating:
5.0

Customer did not leave a comment.

DAVID J. 
Rating:
5.0

Staff was friendly and helpful

CHRISTIAN H. 
Rating:
4.0

Customer did not leave a comment.

SHAWN W. 
Rating:
1.0

When you make a reservation weeks ahead of time, make sure the trailer is there. Don't give the customer the run around on it. The trailer wasn't there then they sent us to another location which was closed. They didn't call ahead to confirm it. We came back and waited. Finally 2 hours after our reservation, the trailer returned. We believe they rented it out for the day even knowing we were coming later to pick it up.

DAVID M. 
Rating:
5.0

I am very satisfied with the service and selection and have recommended this location twice since I rented the trailer.

ZACHARY L. 
Rating:
5.0

Customer did not leave a comment.

Douglass N. 
Rating:
5.0

Customer did not leave a comment.

KEYONTAE F. 
Rating:
5.0

Customer did not leave a comment.

DEVIN A. 
Rating:
5.0

The staff were friendly and helpful when I arrived to the store. I did not get the young gentleman's name who helped me; however, my experience was great. I highly recommend this location.

CHARITA D. 
Rating:
5.0

Our experience was very good in every way. It was fast service and the employees were very efficient.

JANIS L. 
Rating:
5.0

Everything was perfect suggestions were made for rental to be better. Thanks

KIMBERLY L. 
Rating:
4.0

Customer did not leave a comment.

Kenneth W. 
Rating:
2.0

I did not appreciate how I was treated at this location. I was not helped and pretty much ignored when I walked in to return the vehicle and had to ask if they needed me to do anything else. When they checked me in, they did not bother to look at the paperwork to make sure the numbers matched up and then called the next day accusing me of stealing their trailer. After over an hour, we determined that the trailer I was given in Alabama did not match the trailer in the system. When we finally figured it out, the woman hung up and did not even apologize for how rude she was through the whole process. If you pick up or drop off from this location, make sure you take pictures of all sides of the Uhaul so they do not accuse you of stealing/breaking it...And DEFINITELY get a receipt so you have proof of return...

Kelly C. 
Rating:
5.0

Customer did not leave a comment.

ANDRIA W. 
Rating:
5.0

Customer did not leave a comment.

Hazel L. 
Rating:
5.0

Customer did not leave a comment.

SARAH F. 
Rating:
5.0

Customer did not leave a comment.

JORMANNY W. 
Rating:
3.0

I don't recommend uhaul at all

LATISHA F. 
Rating:
5.0

Customer did not leave a comment.

Maya G.  |  Overall Experience 
Rating:
2.0

My fiancé purchased the storage for her stuff but forgot her id so they put in my name and she supposed to have access to the storage but the locked her out when she checked in several times..

brien c.  |  Overall Experience 
Rating:
2.0

the uhal at 8161 eastern freeway did an outstanding job. Your reservation system is far below good. I made a reservation at your Milam and eastern location 2 weeks before move and went to confirm, they had no units available in the 10x25. Did another reservation through corporate offices, went there this past Saturday and no reservation for me, even though both reservations were confirmed with a reservation number. Last minute I had to rent 2 units at the eastex location. The experienced was horrible. The Milam st location needs some serious help both in staff, attitude and organization. The Eastex location were wonderful. Took them only about 15 minutes to get me the units.

HERMAN L.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

BRANDY H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ashley O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samuel B.  |  First Impressions 
Rating:
5.0

Aaron, the gentleman working here was Incredibly helpful. I would return to this location because he was so kind.

Andrew W.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Jo Ann K.  |  First Impressions 
Rating:
5.0

Thank you

Edith B.  |  First Impressions 
No reviews have been submitted for this location.

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