Customer Reviews for U-Haul Moving & Storage at Fairview

3408 reviews

13042 Fairview St   Garden Grove, CA 92843
(On Fairview st next to Starbucks on corner of Garden Grove and Fairview)

(714) 971-0222

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(714) 971-0222

13042 Fairview St
Garden Grove, CA 92843
(On Fairview st next to Starbucks on corner of Garden Grove and Fairview)

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Lamar K. 
Rating:
5.0

Customer did not leave a comment.

JACK M. 
Rating:
5.0

Customer did not leave a comment.

Mindy J. 
Rating:
4.0

The gas gauge was defective so it cost me $75 to raise level 1/4 tank. Employee adjusted the bill so it worked out. But beware.

Richard W. 
Rating:
3.0

Customer did not leave a comment.

KRISTEN D. 
Rating:
5.0

Customer did not leave a comment.

Angela G. 
Rating:
4.0

Customer did not leave a comment.

Kimberly W. 
Rating:
5.0

Customer did not leave a comment.

Phuoc T. 
Rating:
3.0

I ordered 2 Utility dollys and they were out of stock. I was told I would receive 2 furniture dollys instead However, no dollys were included at all making my move even harder then it should have been. I was refunded for the dollys but that doesn't help me after the fact

Jake D. 
Rating:
5.0

Customer did not leave a comment.

Chris D. 
Rating:
5.0

Nothing keep the same way like you're doing thanks

Jose M. 
Rating:
5.0

Customer did not leave a comment.

JOSE L. 
Rating:
5.0

FAITHFUL customer

joel B. 
Rating:
5.0

Customer did not leave a comment.

Dinhquang V. 
Rating:
5.0

Fast and best services 👍👍👍👍👍

Long N. 
Rating:
5.0

You guys were spot on. You had the truck I needed when I needed it. The rates were fair and the service quick and congenial. Thank you very much!

John S. 
Rating:
4.0

My only frustration is when i call to get info or try to just ask question I go to voice mail jail. For example i was told if running late returning equipment, just call and let us know, I did and was then put on hold because wait time to speak to representative was 20 min. Not good in my book.

Steve P. 
Rating:
5.0

Excellent service 👏 👍

BRIAN C. 
Rating:
5.0

Customer did not leave a comment.

GERARDO P. 
Rating:
3.0

People at the front desk could refresh their customer service skills.

JOSE R. 
Rating:
4.0

Customer did not leave a comment.

KHANG L. 
Rating:
5.0

Customer did not leave a comment.

Miguel P. 
Rating:
4.0

Customer did not leave a comment.

CINDY Y. 
Rating:
5.0

Customer did not leave a comment.

Luis Z. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Returning vehicle after hours is a bit difficult

CESAR G. 
Rating:
5.0

When I picked up the truck the clerk was very knowledgeable and friendly !!! He gave me a strong truck and a good time to return it !!! The nite clerk was great also he checked me in and out fast accurate !!! Thanks Guys 👊🏻

Branden L. 
Rating:
1.0

The vehicle was extremely dirty when given to me. I was returning the vehicle after hours and it took me almost an hour. The app was terrible kept saying I had an account so I couldn't create a new one when I had never had an account. I tried with 3 different phones And 4 different email and all responded the same way. This experience was terrible and I am very unlikely of returning to U-Haul again me nor my family.

ANTHONY A. 
Rating:
3.0

Customer did not leave a comment.

Nicholas C. 
Rating:
2.0

Need to have a good customer service. Others then that everything it good.

Vu P. 
Rating:
5.0

Your service was excellent from pick up to return .

Eric A. 
Rating:
5.0

Customer did not leave a comment.

MAREA S. 
Rating:
5.0

Customer did not leave a comment.

Tho T. 
Rating:
1.0

This was the worst experience I have ever had with Uhaul. Because of the incompetence of the staff my move was delayed over an hour and at one point they were refusing to fill my order for the truck. I was told my son in law could pick up the truck no problem when I reserved it. No one said anything about instruction's to make this happen or that I needed to be present. And then after all the refusals and lack of communication then changed their story and said no problem just have the credit card when you drop off. Which was what we were going to do in the first place. Very disappointed and just want my money back for all the hassle and stress we were put through. Don't think I will ever use Uhaul again.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

MARK W. 
Rating:
5.0

Customer did not leave a comment.

Glenn S. 
Rating:
5.0

Customer did not leave a comment.

Yessenia B. 
Rating:
5.0

Customer did not leave a comment.

Adilene F. 
Rating:
5.0

Customer did not leave a comment.

Jianping H. 
Rating:
2.0

Location was so small and crowded that I could barely get the trailer in the lot.

Gerald P. 
Rating:
5.0

Customer did not leave a comment.

Gerardo P. 
Rating:
5.0

Customer did not leave a comment.

bridgette S. 
Rating:
5.0

Customer did not leave a comment.

ABEL C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER H. 
Rating:
5.0

Customer did not leave a comment.

MARK M. 
Rating:
5.0

Customer did not leave a comment.

Jose L. 
Rating:
5.0

Customer did not leave a comment.

Carlos M. 
Rating:
5.0

Customer did not leave a comment.

ROnald M. 
Rating:
5.0

Customer did not leave a comment.

MANUEL A. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

RYAN F. 
Rating:
5.0

Customer did not leave a comment.

Nicholas Y. 
Rating:
3.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS B. 
Rating:
5.0

Customer did not leave a comment.

ALONDRA L. 
Rating:
5.0

Thank you for everything

Karina M. 
Rating:
5.0

Customer did not leave a comment.

Juan H. 
Rating:
5.0

Customer did not leave a comment.

EMMANUEL S. 
Rating:
4.0

Customer did not leave a comment.

Edward S. 
Rating:
4.0

Customer did not leave a comment.

Eunice Janet N. 
Rating:
4.0

Customer did not leave a comment.

ASHLEY MORGAN S. 
Rating:
4.0

It was my first time renting from this location so was not sure what to expect. The wait was a little longer than anticipated despite completing online application. The checkout could have been faster if more than 2 associate where present...Two associates trying to meet the morning rush demand was not fair. The wait was about 30 minutes and likely longer for some. And one associate didn't seem enthusiastic to be working in the morning. Overall, location ideal, close to freeway, near gas station, and easy to access. Return vehicle and checkout was quick and easy. I enjoyed that part. Thanks U-Haul for helping me with my move. I'll be returning for future moving service.

VICTORIANO C. 
Rating:
1.0

Employees failed to check the uhaul before renting it out to me. He gave me the keys and told me the truck was outside to the right. Upon returning the uhaul, employee (Daniel) had accused us of ripping the top of 10' storage portion of the uhaul. He was calling my father names and kicked him out when my dad was trying to explain to him we received it damaged. The damage was on the roof so we did not see we had a damaged truck until we started loading it from inside. They threatened to charge us until they viewed surveillance and saw that it was in fact damaged before they rented it to us. Terrible service, will not be renting from this location again.

Mia F. 
Rating:
4.0

Couldn't drop the van off at another van location.

christian R. 
Rating:
5.0

Customer did not leave a comment.

Anthony T. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Service was fast and smooth. Employees were friendly and helpful.

Diego R. 
Rating:
5.0

Customer did not leave a comment.

Brandon L. 
Rating:
5.0

Nothing everthing was smooth as butter

GERARDO V. 
Rating:
5.0

Great customer service, the guy who helped me was super nice and helpful

Ahmad A. 
Rating:
4.0

Some blankets that we rented were damp.

Breck S. 
Rating:
5.0

Customer did not leave a comment.

son P. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO M. 
Rating:
5.0

Customer did not leave a comment.

MARTIN H. 
Rating:
3.0

There was a huge difference on price and, I think the person who helped us would've been able to tell us what it was so we could've made some changes. We needed the vehicle so we sucked it up!! It was the company the one that was soooo very crappy on this transaction, not this location.... that's another story!!!

RONALD R. 
Rating:
3.0

The worker took his time to help me and other customers. Seemed alone at time of pick up. No one came outside when I dropped off. Had to go inside and tell them I was there. One guy didn't seem enthused to even have a job.

Dan S. 
Rating:
4.0

Monitor the parking lot entry so it's not blocked

MICHAEL N. 
Rating:
5.0

Changes the signs to make it a little more clear what to do

Baxter C. 
Rating:
1.0

The car was soooooooooo unstable ! No balance to wheels or tires. It will kinda drive u to the left or right A total disaster i hateeeeed that truck

PATRICIA N. 
Rating:
5.0

Customer did not leave a comment.

Alyssa Y. 
Rating:
5.0

All's well. Thanks

BRECK S. 
Rating:
5.0

Customer did not leave a comment.

SANTIAGO A. 
Rating:
5.0

Answer the phone in a timely manner.

IVAN M. 
Rating:
4.0

Customer did not leave a comment.

ALAN F. 
Rating:
5.0

Everything was super smooth!

jill H. 
Rating:
5.0

Very good experience from the start to the end.

Duane H. 
Rating:
3.0

fix the odometer...it registered almost TWICE the actual distance travelled!!!

Lachlan R. 
Rating:
5.0

great location. great staff. Best U-haul location ever.

Andy Y. 
Rating:
2.0

As I pulled into the parking lot I struggled to find a place to park which isn't new for the uhaul locations I have been to. The lot was littered with trash and debris that a simple cleaning with a broom on a regular basis would take care of. The staff was very friendly and nice. However the trailer I rented was given to me with trash and other such dirt. I did have to power wash the trailer and sweep up the mess before I could use it. With the new system on the internet you have in place it should make more time for the staff to maintain the cleanliness of the location.

Brett I. 
Rating:
5.0

Customer did not leave a comment.

Rahima M. 
Rating:
4.0

Only thing is that I was told my price was $29.99 cause I put more gas and didn't use all the miles they calculated. Why was I charged $49.99??

oscar O. 
Rating:
5.0

Nothing that I can see! Excellent

Marleen Q. 
Rating:
1.0

Reserved a covered 5x8 10 days from move, I arrived to find none at location. Someone changed my request to an open trailer. No one called me or texted me about change,there was a covered trailer in Anaheim if I still needed it. What!!. My pick up time was at 1830. I'm not going farther to go get something I reserved here. Had to settle for open trailer, had to buy a tarp and rope. BS

RAUL A. 
Rating:
1.0

Customer service: Sean or Shawn was at the desk counter did not go above any services for my need. I hope he's not the owner of the location. I when ask for a truck a quick reply no truck available yet plenty outside. When ask for a simple equipment as dolly quick reply none are available. I walked around known there no way this shop don't have the equipments for my needs. Sean or Shawn sit at the desk without even taking a steps to see if they have a dolly! As another employee walked in I did what Sean or Shawn Should' ve done asked. He reply yes 3 dolly sitting at the shop available. Lazyness at best. Also some scam cincerns going on that I notice why is a company uhaul advertise trucks and none available at any uhaul when Sean or Shawn checked in the system? You we not reserve for truck? Scammer at best. Remember with out customer your job is nothing. You Sean or Shawn would not be able to feed your family being lazy to check for a simple request as a dolly. Thank you again buddy.

VAATAUSILI M. 
Rating:
5.0

The front Camera was not operational, the trunk was cleaned, by sweeping and blowing, but it was not sanitized

ENRIQUE V. 
Rating:
5.0

Customer did not leave a comment.

Oscar P. 
Rating:
5.0

Great experience! Staff was prompt, professional and courteous.

Neil M. 
Rating:
5.0

Nothing! The customer service was good. When I arrive to pick up my truck the customer service was good the guy really took care of me answer my questions and everything. When I dropped off my truck the guy that help me was excellent really helpful. This is not my first time at this place they take care of you so that's why I will continue using this U-Haul company. And both guys greeted me with a smile and that says a lot.

LaShunda W. 
Rating:
1.0

I picked up a dirty trailer. The staff blew it out. After returning equipment after hours I was charged for the cleaning done BEFORE pickup. Unexceptionable

Robert C. 
Rating:
5.0

Perfect rental experience as usual.

LYNNE Z. 
Rating:
4.0

Everything was as expected

Alexander b.  |  Overall Experience 
Rating:
4.0

The assistance was more than adequate, I even had questions a few minutes after hours and the associate opened the door to help. I was a bit stressed, but all in all it was a great experience all around, he was informative, thorough, and clear. Thank you!

Alexander b.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dianne S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dianne S.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Kimberly P.  |  Overall Experience 
Rating:
5.0

Excellent service

sergio f.  |  Overall Experience 
Rating:
5.0

Super easy, fast, convenient. Probably the only Uhaul be been to where they actually give you carts that are free of charge to use! Front desk was super cool.

Jason L.  |  Overall Experience 
Rating:
5.0

Very good

sergio f.  |  First Impressions 
Rating:
5.0

Great customer service and great prices, i recomend u haul to anyone looking for storage

eziquio p.  |  First Impressions 
Rating:
3.0

vacuum the hallway carpets

donna d.  |  Overall Experience 
Rating:
1.0

I had a reservation for a storage unit. I came in to move my stuff in. I was told that storage takes tolong and I needed to wait Until he helped other customers that were behind me in line so I left

Jerome c.  |  Reservation 
Rating:
5.0

Sean and his team of employees for excellent and helping me with my dilemmas and making it a lot easier to handle them. Beyond the Call of Duty as far as I'm concerned I won't go anywhere else.

Deanna F.  |  Reservation 
No reviews have been submitted for this location.

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