Customer did not leave a comment.Brian C.
Customer Reviews for U-Haul Moving & Storage at Fairview
Garden Grove, CA 92843
(On Fairview st next to Starbucks on corner of Garden Grove and Fairview)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 7/4/2022: 7:00 am - 5:00 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The only problem with the location is the difficulty in getting in and out of it.Leigh S.
Thank you Sean for going beyond the Call of Duty to help me in my time of need.Deanna F. | Overall Experience
Better customer service and was over charged 1000 milesHugo R.
Quick check in and check out. Was able to return equipment a bit early and the guys promptly refunded the extra hours without having to ask. I will go back even thought I have a few locations closer to me.David W.
we had a uhaul with a car transport and when we went to get the car transport the uhaul that was given us did not work with the car transport which resulted in us not even being able to get a car transport and ruined our whole move. that should of been checked before i was given the uhaul.Andrea M.
Please clean the vehicle.Ricco D.
The service is awesome well maintained equipment perfect for what I needRafael L.
Customer did not leave a comment.John O.
Customer did not leave a comment.Larry R.
The representative that helped me was very unprofessional. It's been 18 hours since I returned the truck and I still have not received me receipt.Julia F.
CUSTOMER SERVICE IS THE BESTgary S.
It was affordable and did the job well, a but dirty but that might be due to a REALLY old truck.Adrian S.
Customer did not leave a comment.Kimberly R.
Customer did not leave a comment.Luis C.
Customer did not leave a comment.Fernando D.
Was unprepared for the new rule of the $20 service fee for returns after hours I think they should have told us personally that was gonna happen until we're familiar that there are new rulesKelly F.
You order in place and when you get there you find it's at another place you have to go toPATRICIA S.
Customer did not leave a comment.gary D.
Customer did not leave a comment.Jerry G.
The invoice is incorrect and they overbooked me.Julio F.
I want to rent the truck one way on this location but they don't have one way rental. So have to pay by miles, so have to drive more than 200 miles and pay more money . Customer service was great just the fact that they don't have the one way service.Julio N.
The truck is clean and pick up process is very quick and efficient. The staff is very helpful. Will definitely recommend this place and service. ThanksXiaobin G.
Customer did not leave a comment.Nigel B.
Customer did not leave a comment.JOSE R.
There was one employee and the back up came little later. Had little difficulty pulling into the yard due to other trucks blocking the driveway.Pardeep S.
Customer did not leave a comment.Daniel Y.
Great service.Alex G.
Customer did not leave a comment.Felix R.
Customer did not leave a comment.RICHARDALAN H.
â€œSkip the lineâ€ QR code did not work at front door. Entrance to location is difficult to enter due to the amount of traffic and customer parking is minimal.Francisco S.
Great service and friendly staffyolanda V.
System was down so couldn't get any rental when I was there. Gentleman that was working was nice enough to call me when system got back up. Overall good experience no other issues.KHANG L.
Great customer service at the counter in the afternoon didn't get his name but he was really responsible and respectful 👍🏼 👏🏽Pierre B.
Customer service needs improvement. I rented an auto transport trailer. Trailer tie down strap that fits over the car tire was broken and I had to go to Home Depot to buy straps to make it work.William C.
Customer did not leave a comment.Jose V.
Great overall service, Again!!!!COLLEEN C.
Customer did not leave a comment.MELISSA N.
Chris was so patient while I was dealing w care issues. The day I returned the truck, he was also great and so easy to deal with. Great location w the Best staff!Faleula F.
Tire was is a really bad shape and ended up exploding in the freeway and had me swerving for a bitLuis E.
Customer did not leave a comment.Abigail W.
Customer did not leave a comment.Cesar M.
Customer did not leave a comment.Joel C.
Customer did not leave a comment.Marvin H.
Customer did not leave a comment.ALEXANDER S.
Always go to the location to rent. On line is usually a circus. And at Fairview and Garden Grove they're the best!!LAWRENCE P.
The man that works there is awesome he's so nice and helpful and made sure we were able to get the rental we want. Thanks so much again you were great!Karina F.
The online reservation is utterly useless. I usually end up at the Fairview Garden Grove location and love the staff there. I was sent to another location that was run down and no one was there until 10 o'clock. AND they didn't have my trailer!! So I ended up luckily at Fairview.LAWRENCE P.
Customer did not leave a comment.Jerald C.
Every step was smooth, Cost was exactly as quoted. Thanks!SULAN Y.
Customer did not leave a comment.Jack W.
Customer did not leave a comment.evan S.
I not only would recommend this location but I have and will continue to. THANKSArnulfo L.
Difficult to access during rush hour, busy traffic.Tom K.
Customer did not leave a comment.NEHEMIAS C.
Good Customer service 👍🏻Jon M.
Customer did not leave a comment.MOHAMMED M.
I have been renting from this location for a while and am very happy with the service, thank you workers for being professional and treating me like a human. Will always recommend 👌 this locationArnulfo L.
Customer did not leave a comment.ROBERT F.
Customer did not leave a comment.freddy P.
Customer did not leave a comment.Mohammad S.
Customer did not leave a comment.Marla L.
Employee was very helpful, courteous, and efficient. A+Adam A.
I do understand that COVID -19 still going on, but doesn't mean that the customer representative that is working at the counter don't even talk to you or give any help at all and let you check in and out online. I'm glad that I'm very savvy on technology but where is the customer service?VERONICA H.
Customer did not leave a comment.maria M.
Customer did not leave a comment.Ho N.
The clerk who received me could care less what I had to say, he referred to U-Haul customer service. Luis Galvan 714-600-4197 contract# 96395894Luis G.
Uhaul gave me a stolen van. I was pulled over, detained, and questioned.LEONARD U.
Have the equipment that is on reservation actually at the location when you have a reservation. To days in a row at two different locations I showed up to pick up a car hauler and both times the trailer I needed was not there. To run salt in the wound. Both locations had an additional trailer inside with no reservation on it that would suit my needs based on the load I was towing and the vehicle I was going to tow it with. Because the computer said it wouldn't carry the load. They wouldn't rent it to me. Uhaul needs to reassess the program they use to focus these things out. Only way I was able to make this work was to tow a friend's car that had similar wrought and wheel base and he towed mine. This scenario finally made the computer happy. Uhaul you need to get your shit together. You leave your technicians no leeway to confirm a load can be towed based on the facts of the vehicle stamped ratings for towing. Beyond annoyed and put out.Michael S.
Customer did not leave a comment.Jose R.
Customer did not leave a comment.David C.
The employees there were courteous and professional. They made the experience exceptional. I delt with Nate when I picked up the trailer.Alexander B.
Customer did not leave a comment.Shirley G.
Customer did not leave a comment.Nicole H.
Everything is fine thank you so muchLeticia C.
Customer did not leave a comment.Jose P.
Customer did not leave a comment.TIMOTHY M.
Customer did not leave a comment.Leonardo G.
Customer did not leave a comment.Carol R.
Customer did not leave a comment.John K.
Improve the signage and instructions on returning equipment. The signage directs you to the right of the facility under the canopy with large "STOP" on the pavement. The employee came out after a few minutes and wanted me to back up the trailer and move it to the left. I don't usually drive with a trailer especially in a tight lot to maneuver with trucks and vans in the immediate area. Specify where the equipment needs to be returned.MELVYN T.
Well managed locationJohn M.
Your website can use some help. It is frustrating that the site requires you to do through page after page with the site automatically adding items before getting to check out when all you want to do is rent a trailer. While the added items take up the bulk of the page you must find the small-print item stating "I don't need any of this" in order to progress to the next page.Patrick S.
Communication and better explanation on renting their equipment(s). Bryan Gasca (manager) was excellent!Viraj K.
Sharing a lot with Starbucks makes this a hard location to get into. That being said Chris made the whole experience much more relaxing. I was in and out with Chris doing my contract and Bryan retrieving the truck. The teamwork and professionalism at this location is amazing. Wish all stores ran as smooth as this one.Glenn V.
Customer did not leave a comment.Rhonda D.
Customer did not leave a comment.Andre J.
Charge the right price customer shouldn't have to call to say you charged too many days. Shady business and lack of employees only one working this big businessROGER C.
Customer did not leave a comment.liliana T.
Customer did not leave a comment.Thomas A.
Nothing this place is just fine its the other places that I originally make my reservations for and only to find on the day of picking it up, they never have them ready for me and there is always problems with the rentals coming out of the Tustin location.Mike M.
Customer did not leave a comment.josette G.
$190 for one day kinda high but love the service might look around somewhere cheaper next time 🤙🏾Jacob V.
Customer did not leave a comment.Lisa F.
Customer did not leave a comment.Frank H.
Customer did not leave a comment.Cedric C.
Very efficient, got my receipt in less than 5-minutes! Much faster than any car rental company's car-return counter!ANURAG J.
Customer did not leave a comment.JOSE M.
Customer did not leave a comment.Hector M.
Thank you for allowing me to store my items for over 3 years. I never had a problem with staff or availability to access my storage unitcynthia m. | Overall Experience
easy process to rent storage and easy process when no longer need storage.sophia r. | Overall Experience
Bryan was extremely nice and helpfulJames S. | First Impressions
Customer did not leave a comment.Edward E. | First Impressions
Customer did not leave a comment.Edward E. | Overall Experience
Had a great experiencevanessa g. | Overall Experience
Customer did not leave a comment.Edward E. | First Impressions
Shawn Carter the manager of U-haul on Fairview Street in Garden Grove absolutely goes out of his way for customers he’s always been very polite very courteous and I believe he goes above and beyond, 😊LISA F. | Overall Experience
It was just expensive. I didn’t like that it was $350 less to do round trip than to drop off the vehicle where I moved. Great service though.danielle m. | Overall Experience
Customer did not leave a comment.Clinton B. | Overall Experience
Everything was as expectedAlexander b. | Overall Experience
The assistance was more than adequate, I even had questions a few minutes after hours and the associate opened the door to help. I was a bit stressed, but all in all it was a great experience all around, he was informative, thorough, and clear. Thank you!Alexander b. | First Impressions
Customer did not leave a comment.Dianne S. | Overall Experience
Customer did not leave a comment.Ronald V. | Overall Experience
Customer did not leave a comment.Dianne S. | First Impressions
Customer did not leave a comment.Kimberly P. | Overall Experience
Excellent servicesergio f. | Overall Experience
Super easy, fast, convenient. Probably the only Uhaul be been to where they actually give you carts that are free of charge to use! Front desk was super cool.Jason L. | Overall Experience
Very goodsergio f. | First Impressions
Great customer service and great prices, i recomend u haul to anyone looking for storageeziquio p. | First Impressions
vacuum the hallway carpetsdonna d. | Overall Experience
I had a reservation for a storage unit. I came in to move my stuff in. I was told that storage takes tolong and I needed to wait Until he helped other customers that were behind me in line so I leftJerome c. | Reservation
Sean and his team of employees for excellent and helping me with my dilemmas and making it a lot easier to handle them. Beyond the Call of Duty as far as I'm concerned I won't go anywhere else.Deanna F. | Reservation
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
Propane service delivered straight to your door!
We have the largest selection in the industry!