Customer Reviews for U-Haul Moving & Storage at Fairview

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Fairview

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Adnan D.
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Customer did not leave a comment.

Timorhy S.
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Ana S.
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Debra R.
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Everything was simply excellant, especially the kindness. I M so thankful. And will return again, if needed. Thankyou so very much.

carmine R.
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Whenever I need a trailer, I always go to this location. Excellent service every time!

Duong D.
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N/A

Brisa P.
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Customer did not leave a comment.

Luis G.
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They help me to drop the trailer that I rent and I didn't have to do anything at all. Great service.

Bruce D.
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Customer did not leave a comment.

Alonso O.
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Jerry C.
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BRUCE G.
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Actually staff was very helpful during pickup and return. I like that they were focused no only on me having a good experience with my rental but upon return rep was checking equipment closely to make sure next customer was happy as well.

Seyla U.
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The first location that i reserved my Uhaul didn't have the dolly that i reserved for even after i made my appointment days in advance. I had to find another place that had, both the truck and the proper dolly. It wasted a good chunk of my moving day. Another thing is that the different sites need to get on the same page on what is acceptable for a license. I had a temporary license that the DMV gave me cause I had changed my address and was waiting on the new one to arrive. The person at the first location had to call the office and verify if it was okay, he said that his manager would have refused it if she was there. This review is only for the first location I went to.

william M.
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Debra E.
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Matthew C.
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Ken M.
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bethel F.
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Kiet N.
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Rafaelito D.
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You should know your customers know that truck has no ramp

Anas M.
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Miguel M.
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Truck teamed of cigarettes, otherwise clean. Key drop off box was too small to fit the key at drop off. I had to drive back to that location at time of opening to hand the key in. The staff member I let know about the drop for issue did not seem to care or acknowledge it. Overall would not recommend this location if you need to drop off after hours.

David C.
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The vehicle was dirty and the headlights were not functioning properly. They appeared to be loose and moved vertically whenever jostled by hitting imperfections in the road.

Darren S.
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Customer did not leave a comment.

Ron N.
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Nothing. Shawn is out of this world! Hes a gem and an asset to the company.

tobias M.
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Very helpful and direct with the process

Elisa C.
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karitza V.
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John D.
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sergio f. | Overall Experience |
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Excellent service

Robert C.
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Excellent and helpful service from start, pick-up and drop-off. Thank you.

rudy A.
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Customer did not leave a comment.

ENRIQUE H.
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I went to pick up My trailer reservation at 8:30a, and there was only one rep (I believe his name is David, not sure, but it wasn’t Shawn). The rep was super slow assisting the only customer in the store and checking his phone. Since he was taking ages, I decided to put my 3 propane tanks at the station. While doing so, 4-5 more customers walked in. I advised the rep I was already waiting, but he told me to wait back in the line. I was there for 15 minutes, then I had to get back in line. He had no rapport, no urgency, no concern, basically he didn’t care. I’ve never received such poor service. I definitely won’t go back, that’s for sure. I’ll stick to the Santa Ana location, this one is horrible with no connection to the customers.

Steve T.
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I don't know what to say, but I had a greatest service every time I come here

Robert B.
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Customer did not leave a comment.

Steven B.
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Customer did not leave a comment.

Jason L. | Overall Experience |
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Super easy, fast, convenient. Probably the only Uhaul be been to where they actually give you carts that are free of charge to use! Front desk was super cool.

Forrest P.
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Felix R.
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exelent

James W.
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Ceasr M.
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steven C.
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Erick V.
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NOTHING ,BEST CUSTOMER SERVICE EDGAR AND ALL THE STAFF .

Thanh N.
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Customer did not leave a comment.

Colleen L.
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Naveed K.
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At first I rented for three days but end up keeping it for 11 days. Every time I call to extended they wear very helpful and professional

Dennis W.
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Super friendly and super easy and efficient!

CLAUDIA A.
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Selcuk K.
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Very nice and supportive staff. Thanks

William V.
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Joline C.
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Juan G.
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Sandra C.
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This staff at this store is efficient Customer like that

Douglas V.
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Veronica A.
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Ramon A.
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Vince T.
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Chris was Great, Courteous and Professional in his Customer Service.

Veronica A.
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armando A.
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N/A

Cruz F.
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Express check out took 30 min. very frustrating. Would take 5min to get a response back. Uhaul changed my pick up location at last minute. Again very annoyed with the process.

Alexander V.
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Customer did not leave a comment.

Erica C.
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Friendly, informative, and helpful staff - both when we arrived to pick up as well as drop off. Very smooth and efficient process!

khosravi M.
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Customer did not leave a comment.

Ceasr M.
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None

sergio f. | First Impressions |
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Very good

Elizabeth W.
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Very nice and quick.

Shannon M.
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Employees used their personal cell phone to conduct busy which included taking a picture of my driver's license. I this day of fraud and theft, NO employee should be forced or given permission to use their personnel cell phone to conduct busy ESPECIALLY photo copy's of customers personal information. WILL NOT USE UHAUL AGAIN if this is common practice.

Karen S.
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The person that helped us check in the equipment was very helpful and gave excellent customer service. I don’t remember his name but he was great.

Maria F.
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Customer did not leave a comment.

Beatriz S.
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Staff needs to build better customer services one employee did not provide accurate truck availability sending me to another Uhaul location, location does not have customers parking spaces they had all Uhaul trucks, vans and other Uhaul advertisements where customers can park the vehicles. This Uhaul station needs to have a better way keep everything flowing productively to have a great experience for customers and staff.

Crystal L.
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Customer did not leave a comment.

Walter C.
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linda N.
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Awesome experience....would rent again

Naveed K.
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Have more managers like Shan... Great customer service from him

simon M.
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Customer did not leave a comment.

Miguel D.
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Lorena B.
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Sasha S.
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More people like Edgar. He’s the man!

Juan V.
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Need more employees. every time i go to the location no one at the desk watching the store or attending customers. Long waits

Luis D.
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number one,,,,only one person to handle the whole store is not pleaseant for customers number two.....I know rental price is very good,,still mileage price is high.. number three...printed invoices would help,,not everyone has a printer thanx

Angel A.
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Customer did not leave a comment.

Rosalio Q.
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Thanh N.
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IRENE B.
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Douglas R.
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Truck was very dirty, very scratched up. Windows were dirty, windshield washers were broken, they sprayed but not on the windshield. When I returned the truck I advised the person who checked me in about the broken washer, he didn't seem to concerned, didn't apologize and over all wasn't very helpful. Of course it was at the end of the day on a Sunday, maybe he wanted to get home to watch football.

VANESSA F.
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Customer service is horrible.

Tho T.
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Customer did not leave a comment.

Mark M.
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Customer did not leave a comment.

Bobby V.
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Didn't know his name. African American clerk behind the counter on his cell phone. Never put down his phone and sat in his chair. Directed me to disconnect the rental trailer myself outside and I could leave. Never got up off his chair or came outside. Not sure if he was on lunch break, but the other clerk said he would help me. Very poor customer service.

Vu H.
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Your staff at the Fairview location in garden grove are very friendly people. Keep up the good work

Patrick C.
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Customer did not leave a comment.

Melissa A.
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Huzefa B.
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Keep equipment in a well-maintained condition

Sharon B.
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Customer did not leave a comment.

Sean V.
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Sean A.
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The mirror would not stay adjusted. I would adjust the mirrors by hand, but after driving the mirrors would just call back to where they were originally. I could still see through them if I crouched down, but I shouldn't have to do that while driving! But people were nice and everything was clean and worked well!

Joan A.
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Customer did not leave a comment.

mark S.
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I've rented from this location the last 2times I've moved. They were the smoothest & quickest truck rentals I've ever had. I highly recommend them.

Tom F.
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Customer did not leave a comment.

Veronica R.
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Randy T.
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All of my concerns were addressed to my complete satisfaction.

Jovencio M.
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Very good and your staff very nice ??

betty D.
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Second time at this location in a couple of years and very pleased.

eziquio p. | First Impressions |
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Great customer service and great prices, i recomend u haul to anyone looking for storage

donna d. | Overall Experience |
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vacuum the hallway carpets

Jerome c. | Reservation |
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I had a reservation for a storage unit. I came in to move my stuff in. I was told that storage takes tolong and I needed to wait Until he helped other customers that were behind me in line so I left

Deanna F. | Reservation |
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Sean and his team of employees for excellent and helping me with my dilemmas and making it a lot easier to handle them. Beyond the Call of Duty as far as I'm concerned I won't go anywhere else.

No reviews have been submitted for this location.

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