Customer Reviews for U-Haul Moving & Storage at Fairview

3,730 reviews

13042 Fairview St   Garden Grove, CA 92843
(On Fairview st next to Starbucks on corner of Garden Grove and Fairview)

(714) 971-0222

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(714) 971-0222

13042 Fairview St
Garden Grove, CA 92843
(On Fairview st next to Starbucks on corner of Garden Grove and Fairview)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

SAN P. 
Rating:
5.0

Customer did not leave a comment.

JUAN V. 
Rating:
3.0

Truck was dirty, back smelled really bad and the wipers were worn out.

STEVEN R. 
Rating:
5.0

The representative shows professional as well as kindness. 👍

Jaesung S. 
Rating:
4.0

gets very hectic w the busy Starbucks sharing an entrance

KIMBERLY D. 
Rating:
3.0

Customer did not leave a comment.

Charles P. 
Rating:
5.0

Customer did not leave a comment.

BOBBIE D. 
Rating:
5.0

Thank you for allowing me to store my items for over 3 years. I never had a problem with staff or availability to access my storage unit

cynthia m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

patrick C. 
Rating:
5.0

Customer did not leave a comment.

miguel V. 
Rating:
5.0

Customer did not leave a comment.

Ma F. 
Rating:
5.0

Returned after closing and it was dark so could not see location or personnel

NATHANIEL B. 
Rating:
5.0

Customer did not leave a comment.

KATRINA P. 
Rating:
5.0

Customer did not leave a comment.

cesar M. 
Rating:
4.0

Customer did not leave a comment.

Roxana C. 
Rating:
3.0

Customer did not leave a comment.

Richard Y. 
Rating:
5.0

Stop being racist

PHONG D. 
Rating:
5.0

Friendly and patient staff !

Jaycie B. 
Rating:
5.0

Customer did not leave a comment.

LACROIZ L. 
Rating:
5.0

Customer did not leave a comment.

Milton A. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH C. 
Rating:
5.0

Just the parking is to small. Thank you

RAQUEL G. 
Rating:
4.0

Customer did not leave a comment.

ISABEL R. 
Rating:
5.0

Customer did not leave a comment.

MARGARITO S. 
Rating:
5.0

Customer did not leave a comment.

Luis R. 
Rating:
5.0

Customer did not leave a comment.

BRENDAN M. 
Rating:
4.0

The cab wasn't as clean as it usually is- chip crumbs and leaves. What was really concerning, was that their was a bald tire (back passenger outer tire).

Christina H. 
Rating:
5.0

Customer did not leave a comment.

Lilia H. 
Rating:
1.0

I went to the location where I'd reserved a trailer, appliance dolly and tow hitch starter kit on Harbour St. in Santa Ana. They did not have my trailer and they did not have my tow hitch order ready like they had no idea I asked for it. Also when I had spoken to the representative the night prior, I gave them a card to reserve my trailer dolly and hitch kit. I confirmed with the rep. that I will be paying cash and she assured that it would be fine. The location denied my cash payment stating they would only accept a card payment. Terrible service. Then I went to the next location on Fairview St. in Santa Ana that also would not take cash and they were out of the tow kit I needed so I had to get my friend to use his card and I gave him cash. I then drove back to the harbour location to have my friend do the same for the tow hitch kit because they only wanted card. Finally I drove back to the Fairview location to get the trailer after about 45min of scrambling. The guy there seemed to have an attitude and was less then pleasant to say the least. I got the trailer hooked up and was able to leave to my destination only to discover upon arriving that the dolly I requested and payed for was not in the trailer. I had to make due and move VERY heavy pool table concrete slates by hand only. Then on my way home after battling the rain I had to stop at the Fairview location and get the dolly to offload my pool table. The guy was aloof and had very poor customer service. Some of the worst service and work ethic I've ever seen and employees of such a household name franchise. Sickened by the experience and will never use U-Haul again. The trailer was very dirty inside.

OSCAR S. 
Rating:
5.0

Ricky who you are as I was pleasure just a truck that I rented was real loud it looks like the cattle and converter was missing when I picked it up and that everything's good thank you

Ricardo V. 
Rating:
5.0

Customer did not leave a comment.

Jose D. 
Rating:
5.0

In and out quickly for both the pick-up and drop-off...great service. My only complaint is that the Uhaul 12x6 open trailer, without ramp", needs an adjustable tongue stand. The tongue on this trailer is extremely heavy, unloaded.

Steven D. 
Rating:
2.0

The inside of the 12' trailer was dirty, nuts and bolts left from the previous user, all 4 tires had different tire pressures

Richard G. 
Rating:
5.0

Customer did not leave a comment.

Emy Lou S. 
Rating:
3.0

Customer did not leave a comment.

ISABEL R. 
Rating:
5.0

Customer did not leave a comment.

GEMMA E. 
Rating:
4.0

Customer did not leave a comment.

DANNY L. 
Rating:
5.0

Customer did not leave a comment.

Brenda S. 
Rating:
2.0

The truck had very little gas which made it very difficult to know how much gas to put in. In the end we left a quarter tank of our gas. Not a good way to rip off customers!

Craig B. 
Rating:
5.0

Allows calls from existing customers to reach the actual pick up and drop off locations just in case.

TRACY N. 
Rating:
5.0

Customer did not leave a comment.

Alfredo G. 
Rating:
5.0

Very helpful staff

MARK A. 
Rating:
5.0

Sean the manager was helpful as usual and cooperative meeting my every moving needs. Will come back again.

JIMMY C. 
Rating:
5.0

Customer did not leave a comment.

Kent W. 
Rating:
2.0

First time I have been charged for cleaning. I swept back out and used truck for a few hours. I'll stick with Tustin location. Have a feeling they charge everyone at Fairview location. Guess you need to get truck detailed before bringing back

Michael S. 
Rating:
5.0

The staff had to put up with a difficult customer while I was checking out and asking questions, but I watched them reset to help the next customer. Overall good experience.

Steven L. 
Rating:
3.0

Customer did not leave a comment.

JASON R. 
Rating:
5.0

I appreciate that this type of business exists. I can't imagine my life without this type of service. In this world when the unexpected comes up. Thank you.

SILVIA R. 
Rating:
5.0

Customer did not leave a comment.

JOSE P. 
Rating:
4.0

Customer did not leave a comment.

robert W. 
Rating:
5.0

Thank you Shawn !

Lorena N. 
Rating:
5.0

Great customer service

marnie L. 
Rating:
3.0

Customer did not leave a comment.

KEVIN H. 
Rating:
4.0

I'd use them again! The only challenge is that depending on what direction you're coming from you may have to do a U turn in a street off of Fairview to be in the right direction to enter their location.

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY M. 
Rating:
5.0

Professional and friendly attendant. Equipment new, moving supplies, dollies, etc available on site at great rates. Thanks

TOM D. 
Rating:
5.0

Excellent service. The manager did a great job. Thanks

ANGELA C. 
Rating:
5.0

easy process to rent storage and easy process when no longer need storage.

sophia r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bernard B. 
Rating:
5.0

Customer did not leave a comment.

LISA S. 
Rating:
5.0

Love the communication when rescheduled, loved the fact my uhaul was available as promised.

OMAR O. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

Rolando E. 
Rating:
5.0

Customer did not leave a comment.

LAURA T. 
Rating:
5.0

Customer did not leave a comment.

JOSE C. 
Rating:
4.0

When I called in 2 different times, both employees were so friendly and helpful! The associate at the location was not as nice. It was the end of the night though so it's possible he was just ready to go home.

DUANE C. 
Rating:
4.0

Be more attentive when clients check out/return equipment.

Hendrix S. 
Rating:
5.0

Customer did not leave a comment.

Jacob G. 
Rating:
5.0

Thank you Shawn! You guys are awesome I appreciate you Thank you

OSCAR P. 
Rating:
5.0

Customer did not leave a comment.

RICHARD D. 
Rating:
5.0

Customer did not leave a comment.

EVAN S. 
Rating:
5.0

Customer did not leave a comment.

PATRICK S. 
Rating:
3.0

I didn't get a receipt

AHOFOLAU U. 
Rating:
5.0

I had a very satisfactory experience. They are also reasonably priced. Staff is courteous and professional.

Teresa R. 
Rating:
5.0

Customer did not leave a comment.

jason H. 
Rating:
1.0

Poor customer service. Daniel had very poor attitude. Never had such horrible service from Uhaul in the past.

CHRISTINE M. 
Rating:
5.0

Easy transaction. Uploaded my DL the night before. Took me 5 mins to check in and get uhaul. Returning was that easy as well, except it only took 1 min to be on my way.

ANGELICA A. 
Rating:
5.0

Customer did not leave a comment.

VIVIAN G. 
Rating:
5.0

I was very happy with the service and equipment

Humberto C. 
Rating:
5.0

Customer did not leave a comment.

Alan G. 
Rating:
1.0

Customer service was very rude and I would never rent from this location again.

Ramon C. 
Rating:
5.0

Front desk guy in the morning was super chill very nice & quick with us we were in & out

NANCY B. 
Rating:
5.0

Good job, nothing to add. Staff very courteous and helpful.

Domenico F. 
Rating:
5.0

Customer did not leave a comment.

CARLOS C. 
Rating:
5.0

Customer did not leave a comment.

DALE S. 
Rating:
5.0

Customer did not leave a comment.

KAPIL G. 
Rating:
5.0

More U-Haul's to get out of California this place was phenomenal but to get a U-Haul was the worst thing I've ever felt in my entire life and I understand it's the way the world is back to days before you're supposed to go and I tell you you can't even have a U-Haul and you're leaving your home because you can't afford the rent.. And you having your daughter fly in so she can drive your U-Haul because you're too old and you have sciatic nerve

Jamie M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
5.0

Employees on the facility are super cool, i made my reservation over the phone and the gentleman who helped me was super awesome!!!!! You made my moving stress free

Gerardo R. 
Rating:
5.0

Customer did not leave a comment.

BRIAN K. 
Rating:
5.0

Once I got to location to pick up the car I was going to tow I noticed the right strapped damaged / I did not damage or ripped strap i took a photo

DAVID C. 
Rating:
3.0

Have your trucks well maintained and clean. Check engine light and check gauges lights were on the 15 ft. box truck. I communicated this to the reps before leaving the premises, the rep did see it and I was told that it was ok to go. The truck was not running ok, alarm sounds were coming on every few minutes.

HERSEL O. 
Rating:
5.0

Guys were very efficient got in and out in no time at all.

Keith A. 
Rating:
5.0

Employees should smile more and be friendlier to customers.

Daniel L. 
Rating:
4.0

Customer did not leave a comment.

William I. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

Quick and painless

jaime A. 
Rating:
4.0

Customer did not leave a comment.

Raymond L. 
Rating:
5.0

Bryan was extremely nice and helpful

James S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brandon C. 
Rating:
5.0

Customer did not leave a comment.

Ha L. 
Rating:
5.0

Customer did not leave a comment.

kathryn L. 
Rating:
5.0

Customer did not leave a comment.

Juan R. 
Rating:
5.0

Customer did not leave a comment.

Edward E.  |  First Impressions 
Rating:
5.0

Sean and his team of employees for excellent and helping me with my dilemmas and making it a lot easier to handle them. Beyond the Call of Duty as far as I'm concerned I won't go anywhere else.

Deanna F.  |  Reservation 
No reviews have been submitted for this location.

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