U-Haul Moving & Storage at Fairview

Rating:

4.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

4.0

It was my first time renting from this location so was not sure what to expect. The wait was a little longer than anticipated despite completing online application. The checkout could have been faster if more than 2 associate where present...Two associates trying to meet the morning rush demand was not fair. The wait was about 30 minutes and likely longer for some. And one associate didn't seem enthusiastic to be working in the morning. Overall, location ideal, close to freeway, near gas station, and easy to access. Return vehicle and checkout was quick and easy. I enjoyed that part. Thanks U-Haul for helping me with my move. I'll be returning for future moving service.

Rating:

1.0

Employees failed to check the uhaul before renting it out to me. He gave me the keys and told me the truck was outside to the right. Upon returning the uhaul, employee (Daniel) had accused us of ripping the top of 10' storage portion of the uhaul. He was calling my father names and kicked him out when my dad was trying to explain to him we received it damaged. The damage was on the roof so we did not see we had a damaged truck until we started loading it from inside. They threatened to charge us until they viewed surveillance and saw that it was in fact damaged before they rented it to us. Terrible service, will not be renting from this location again.

Rating:

4.0

Couldn't drop the van off at another van location.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Service was fast and smooth. Employees were friendly and helpful.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Nothing everthing was smooth as butter

Rating:

5.0

Great customer service, the guy who helped me was super nice and helpful

Rating:

4.0

Some blankets that we rented were damp.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

There was a huge difference on price and, I think the person who helped us would've been able to tell us what it was so we could've made some changes. We needed the vehicle so we sucked it up!! It was the company the one that was soooo very crappy on this transaction, not this location.... that's another story!!!

Rating:

3.0

The worker took his time to help me and other customers. Seemed alone at time of pick up. No one came outside when I dropped off. Had to go inside and tell them I was there. One guy didn't seem enthused to even have a job.

Rating:

4.0

Monitor the parking lot entry so it's not blocked

Rating:

5.0

Changes the signs to make it a little more clear what to do

Rating:

1.0

The car was soooooooooo unstable ! No balance to wheels or tires. It will kinda drive u to the left or right A total disaster i hateeeeed that truck

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

All's well. Thanks

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Answer the phone in a timely manner.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Everything was super smooth!

Rating:

5.0

Very good experience from the start to the end.

Rating:

3.0

fix the odometer...it registered almost TWICE the actual distance travelled!!!

Rating:

5.0

great location. great staff. Best U-haul location ever.

Rating:

2.0

As I pulled into the parking lot I struggled to find a place to park which isn't new for the uhaul locations I have been to. The lot was littered with trash and debris that a simple cleaning with a broom on a regular basis would take care of. The staff was very friendly and nice. However the trailer I rented was given to me with trash and other such dirt. I did have to power wash the trailer and sweep up the mess before I could use it. With the new system on the internet you have in place it should make more time for the staff to maintain the cleanliness of the location.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Only thing is that I was told my price was $29.99 cause I put more gas and didn't use all the miles they calculated. Why was I charged $49.99??

Rating:

5.0

Nothing that I can see! Excellent

Rating:

1.0

Reserved a covered 5x8 10 days from move, I arrived to find none at location. Someone changed my request to an open trailer. No one called me or texted me about change,there was a covered trailer in Anaheim if I still needed it. What!!. My pick up time was at 1830. I'm not going farther to go get something I reserved here. Had to settle for open trailer, had to buy a tarp and rope. BS

Rating:

1.0

Customer service: Sean or Shawn was at the desk counter did not go above any services for my need. I hope he's not the owner of the location. I when ask for a truck a quick reply no truck available yet plenty outside. When ask for a simple equipment as dolly quick reply none are available. I walked around known there no way this shop don't have the equipments for my needs. Sean or Shawn sit at the desk without even taking a steps to see if they have a dolly! As another employee walked in I did what Sean or Shawn Should' ve done asked. He reply yes 3 dolly sitting at the shop available. Lazyness at best. Also some scam cincerns going on that I notice why is a company uhaul advertise trucks and none available at any uhaul when Sean or Shawn checked in the system? You we not reserve for truck? Scammer at best. Remember with out customer your job is nothing. You Sean or Shawn would not be able to feed your family being lazy to check for a simple request as a dolly. Thank you again buddy.

Rating:

5.0

The front Camera was not operational, the trunk was cleaned, by sweeping and blowing, but it was not sanitized

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Great experience! Staff was prompt, professional and courteous.

Rating:

5.0

Nothing! The customer service was good. When I arrive to pick up my truck the customer service was good the guy really took care of me answer my questions and everything. When I dropped off my truck the guy that help me was excellent really helpful. This is not my first time at this place they take care of you so that's why I will continue using this U-Haul company. And both guys greeted me with a smile and that says a lot.

Rating:

1.0

I picked up a dirty trailer. The staff blew it out. After returning equipment after hours I was charged for the cleaning done BEFORE pickup. Unexceptionable

Rating:

5.0

Perfect rental experience as usual.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

Clean the trucks out better before renting them to a new customer; there was a lot of sticky residue and crumbs in the cab.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

EQUIPMENT WAS AVAILABLE. OFFICE OPEN ON SUNDAYS WHICH IS GOOD STAFFS ARE HELPFUL AND FRIENDLY!

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Daniel was super!

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Everything went very well. I have a minor billing question that I asked about via email. The people on the phone when I changed the order - Vanessa- - and the fellows at the office we're very nice.

Rating:

5.0

Everything went great .best one yet. see you next time.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Only thing I'll complain bout was the van I drove needs and alignment bad. Steering wheel also was to loose causing it to move a lot side to side

Rating:

4.0

Good service

Rating:

1.0

Better customer service. Employees seemed angry and had attitude.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Friendly & fast check in and check out.

Rating:

5.0

There was broken glass in the parking lot and parking was very limited, but I imagine we arrived during prime rental hours...Sat before 8am. It was a really easy process to get in and out with making a reservation ahead of time. And very cool that we got our pricing adjusted for actual mileage. The gentleman who helped us was very professional and very fast!

Rating:

2.0

Truck In poor condition. Head light and blinkers did not work, didn't notice until after I left

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

On line scheduling was not pleasant!! Could not give me location where to pick up vehicle until the day before?? Lady who called to tell me I'd have to drive 20 miles to pick it up could care less about it. Basically told me not her problem!!

Rating:

1.0

Worst experience of my life. I was hung up on. I was chasing equipment all over Southern California. I completely understand that Uhaul had me over a barrel, I had movers, people and reservations that I had zero ability in rescheduling, I promise there isn't a person that I know that won't hear about Uhauls many, many errors. I couldn't be unhappier about my move with you all. But none of that matters, you've got your money.

Rating:

2.0

The building is hard to get to, the truck was already damaged had no passenger seat belt, no interior lights and the steering was terrible The employees that helped me were the only good thing about that location

Rating:

1.0

I back my truck up with my tail gate camera , I get right next to the trailer hitch , And the Uhaul employee guy wound not put my trailer on my toe-hitch , so I get out of truck And put the toe hitch on myself , hurt my back in doing so, your employee wouldn't do his job ,my attorney will contact you for settlement.

Rating:

4.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Good experience

Rating:

1.0

Was relocated to a different pickup location without being notified, wasted money on an Uber to head to the wrong pickup location, only to spend more to Uber to the next location

Rating:

5.0

Office Could use more ventilation for covid-19 virus prevention

Rating:

5.0

I am very pleased with the service provided by this location. I also would like to thank Shawn and Chris, both very courteous and provide excellent service.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Friendly and quick check-in/out.

Rating:

4.0

Customer did not leave a comment.

Rating:

1.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

1.0

Keep your commitments and honor your reservations. People expect large and well known companies to be responsible with a sense of integrity but when a company puts its customers in an uncompromising predicament with their own planned agenda. Its horrible. I am a 56 year old that lost time, money and appointments due to over booking your trucks. Shame on you Uhaul.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

All is well just the way it is.

Rating:

3.0

Two representatives were great, another was somewhat rude. I stood in front of him at the register for like 5 minutes without him even acknowledging me or saying “I'll help you in a moment.”

Rating:

5.0

Quick and easy

Rating:

4.0

The online experience was clunky and needs improvement

Rating:

5.0

Good service and great front desk.

Rating:

1.0

Hitch installed was half done. The day of trailer pick up I had to leave the trailer pick up location to go to another to get additional pieces that were not on my car. This location never picks up the phone. I would not use them nor uhaul ever again. I visited several locations and they were all terrible except jerome at the orange location.

Rating:

4.0

Quick check up on all small details like the door handle inside the van.

Rating:

4.0

The pickup and dropoff were excellent. I also appreciate that the truck was provided to me with a full tank of gas, which made the refill very easy with no guesswork. I gave it four instead of five stars because the cabin was not clean. The steering wheel felt grimy and there was crumbs and sticky substances all over the cupholders and floor. Otherwise, everything was great.

Rating:

5.0

Joel the manager was excellent help.

Rating:

5.0

Thanks a lot

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

They change my pickup location I have to drive extra 7 miles and didn't care about it just told me to take it up with a manager from the other location it wasn't their problem

Rating:

5.0

Customer did not leave a comment.

Rating:

1.0

We returned the truck on the same day. The staff at the location informed us that there is no new to inspect. The following day I overcharged and double charged because the location's computer system still showed that the unit had not been returned. I called the location's phone number to clarify things and after being on hold for 29 minutes, the customer service suggested that I go back to the location. I'm other words, I was not helped and nobody reached out to me.

Rating:

1.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

1.0

Customer did not leave a comment.