13042 Fairview St
Garden Grove,
CA
92843
(On Fairview st next to Starbucks on corner of Garden Grove and Fairview, Enter through North starbucks driveway or off Fairview headed North)
13042 Fairview St
Garden Grove,
CA
92843
(On Fairview st next to Starbucks on corner of Garden Grove and Fairview, Enter through North starbucks driveway or off Fairview headed North)
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location itself is kind of inconvenient with parking and trying to maneuver around, but it is good overall.
Bethany C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAYNITA S
Rating:
5.0
I’m greatly appreciative of the staff at the Fair View location! I needed to extend my rental , they made the process so much easier! Returning after hours was a breeze!! Thank you!
ROBERT R
Rating:
1.0
I was late on my payment. And I was going to pay my storage and my things were empty out. I want my things back.
Guisselle G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOSH P
Rating:
5.0
Your employee, Luz, is a rock star. She was answering the phone, coordinating new rentals, setting up equipment, dispensing propane, a busy person but managed it all. I hope she is being well compensated for a very busy and active job.
NANCY W
Rating:
5.0
Customer did not leave a comment.
MICHAEL C
Rating:
5.0
The Service Man who helped me was the best . He was very aware of my needs. Very kind and helpful
Chrys T
Rating:
5.0
Customer did not leave a comment.
SCOTT W
Rating:
5.0
Great job to the Uhaul team at the Fair view location.. very efficient and professional!! Thank you
ROBERT R
Rating:
5.0
Customer did not leave a comment.
Maria S
Rating:
5.0
great help from employees
AMERICAN B
Rating:
1.0
This time wasn’t good
Charged for cleaning for su dust !
Over fill the tank and I didn’t get refund for that.
This place going south.
Ac was not working property
Juan V
Rating:
5.0
Customer did not leave a comment.
DUY H
Rating:
5.0
Customer did not leave a comment.
YONGZHU L
Rating:
5.0
The truck was SUCH a helpful addition to our move that I used it a second day and 50 extra miles than planned! Thank you!!
Curtis F
Rating:
5.0
Customer did not leave a comment.
DAVID B
Rating:
1.0
This place is terrible. My unit was set on fire. I lost my mom’s Ashe’s!! Worst place ever!!!
Nicole F
|
Overall Experience
Rating:
5.0
Thank you for your services helps me to get things done
WILBUR B
Rating:
1.0
Inconsiderate experience.
Beth T
Rating:
5.0
Have used this location for several years , always been pleased!
Ana J
Rating:
5.0
Customer did not leave a comment.
SALVADOR M
Rating:
3.0
It would have been great customer service to be granted a refund for the entire extra day and only be charged for the extra 3 hours. The attendant was not at all helpful with that. Location was fine. Quick and clean.
LOIS W
Rating:
5.0
Customer did not leave a comment.
FAUSTO A
Rating:
4.0
Good services., Smile
JOHN P
Rating:
5.0
Customer did not leave a comment.
JUAN R
Rating:
5.0
Customer did not leave a comment.
HECTOR S
Rating:
5.0
Customer did not leave a comment.
SENG S
Rating:
5.0
Customer did not leave a comment.
FILO T
Rating:
5.0
Customer did not leave a comment.
Maria S
Rating:
5.0
Always great customer service with employees such as Luz, Gabriel, Keith, Chris, making sure I get the vehicle I need and getting me on the road as soon as possible, checking me back in and getting me my final invoice and pay and go. I appreciate all employees who work here and more people need to be thankful for their ability to deal with the general public which can be challenging while people may be in transition and suffering from anxiety and they sometimes take the brunt of that and that is NOT OK. So guys I'm on your side and see all that you endure with this largely ungrateful society, but there are those of us that see your struggle and I appreciate your continued service and give you the respect you soooooo deserve. THANK YOU THANK YOU THANK YOU.......I APPRECIATE ALL YOU GUYS/GALS AND ALL YOU DO FOR US..... THE CUSTOMERS, so very different!!!! KEEP UP THE GOOD WORK!!!
COLLEEN C
Rating:
5.0
Create a chart to figure out how many gallons you need to get the truck back to the gas level when you got into it. Like how many gallons does it take for a quarter of a tank of whatever vehicle your renting. I've put it more gas than was needed each time I've rented and a chart to guesstimate better without wasting my money.
COLLEEN C
Rating:
4.0
Customer did not leave a comment.
EUNICE V
Rating:
5.0
The process of checking in/out was very easy to navigate. This location has friendly customer service and plenty of items for all your moving needs.
JONIRENE L
Rating:
5.0
Easy drop and Numbered Parking a Plus. Excellent customer service and support at this Location.
John V
Rating:
4.0
Customer did not leave a comment.
RONALD W
Rating:
5.0
Customer did not leave a comment.
Eduardo A
Rating:
5.0
Customer did not leave a comment.
JORDANKISH D
Rating:
5.0
Bigger parking lot for customers to park
WILBUR B
Rating:
5.0
It was a quick and easy drop-off. The representative at this location was very friendly and efficient.
HECTOR H
Rating:
5.0
Customer did not leave a comment.
Malaeula L
Rating:
4.0
Customer did not leave a comment.
NEICOLE J
Rating:
5.0
Customer did not leave a comment.
Malaeula L
Rating:
4.0
Customer did not leave a comment.
RICHARD V
Rating:
5.0
Customer service rep was very polite, friendly, and helpful. I was in and out in less than 10 minutes.
SCOTT T
Rating:
5.0
Customer did not leave a comment.
JONATHAN F
Rating:
5.0
Customer did not leave a comment.
EVARISTO P
Rating:
3.0
The U-Haul did not have gas and it was our responsibility to fill it up or be charged.
jose g
Rating:
5.0
Customer did not leave a comment.
TIMOTHY H
Rating:
5.0
Customer did not leave a comment.
ANTHONY F
Rating:
5.0
Customer did not leave a comment.
THOMAS G
Rating:
5.0
Customer did not leave a comment.
ANTHONY A
Rating:
2.0
The employee who wears a beanie, jeans and t-shirt needs customer service training immediately.
Peter B
Rating:
5.0
Everything was good
LILLIAM A
Rating:
5.0
Customer did not leave a comment.
GREGORY C
Rating:
5.0
Customer did not leave a comment.
Gregory C
Rating:
4.0
Customer did not leave a comment.
JOSHUA W
Rating:
4.0
Customer did not leave a comment.
Tracey B
Rating:
5.0
An associate can ask a customer if they need help to familiarize themselves with the equipment .
ANGEL A
Rating:
5.0
owner was very professional--easiest rental.
MICHAEL M
Rating:
5.0
Great experience excellent customer service 100% recommend
OSVALDO H
Rating:
5.0
I absolutely LOVE this location! 🌟 The team here is incredibly helpful, taking the time to explain everything thoroughly and ensuring a smooth experience. The manager and staff were simply outstanding—professional, friendly, and truly committed to great service. Thank you so much! 🙌
I also really appreciate their extended hours and the added security of cameras to protect my vehicle while I was away using the truck. It gave me peace of mind knowing everything was safe. Highly recommend this location! 🚛✨ #GreatService #HighlyRecommended
DAWN B
Rating:
5.0
Customer did not leave a comment.
OMAR A
Rating:
5.0
My experience was fast easy and very nice people treated me with respect and kindness
ARNULFO L
Rating:
1.0
No charge 3 gallons of gas to a customer who used the vehicle for 7 miles. Go fuck yourself. Needle didn’t move.
EDDYE M
Rating:
1.0
The customer service was terrible (the big black guy's personal odor deathly). The inside of the passenger area was clean enough but I kept smelling the big black guy's odor. When I got home and opened the inside of the U-Haul, it smelled like something died - turned out, there was shit all of the dolly and the floor of the Uhaul - I had to clean it up but the smelled continued to lingered. TERRIBLE!
Francis P
Rating:
5.0
Customer did not leave a comment.
JOON L
Rating:
5.0
Customer did not leave a comment.
JIMSON G
Rating:
5.0
Customer did not leave a comment.
GUADALUPE G
Rating:
5.0
Customer did not leave a comment.
FATIMA F
Rating:
3.0
I was frustrated to learn when I arrived that I needed to purchase an adapter for my car electrical to match the trailer. This is information that should be provided when renting a trailer so that the customer can arrive prepared instead of being forced to purchase something at equipment pick up.
STACEY S
Rating:
5.0
This location has a great selection of moving equipments and the staff are super friendly and helpful. Thanks
EMILIO R
Rating:
5.0
Reduce the cost for a one-way trailer rental - over $2,000 for a 1,400 mile rental (Santa Ana CA to San Antonio TX) is extortionate. The vehicle towing the trailer (a 2023 Explorer) only cost $600.
RICHARD C
Rating:
5.0
The person that helped me reserving this truck was awesome quick and out, thank you so much
DUNG L
Rating:
1.0
Customer did not leave a comment.
NANCY D
|
Overall Experience
Rating:
5.0
It's a excelente and fast service,
MARLONJOSE A
Rating:
5.0
The back door latch was very difficult to lock properly
We had to use tools to push down and push up
Need to keep well maintained
IGNACIO R
Rating:
5.0
Customer did not leave a comment.
STEVEN B
Rating:
5.0
Customer did not leave a comment.
LOLITA G
Rating:
5.0
Customer did not leave a comment.
DANIEL T
Rating:
4.0
There was a cockroach crawling across the desk when I went to pick up the van. However, the van itself was clean and easy to operate. appreciated the back up camera.
ALLISON W
Rating:
5.0
Great service 100% recommend
OSVALDO H
Rating:
5.0
Customer did not leave a comment.
AMY K
Rating:
1.0
I was charged for an extra 70 miles that I did not drive. Called a customer service representative and she said she “couldn’t help me because the amount was over her limit.” Now I have to wait 3 to 5 business days for a manager to follow up while my money is held up over an error I didn’t cause. Completely unacceptable!
KIRK D
Rating:
5.0
Luz and the other staff members were awesome. Smooth and straight to the point for both the pick up and drop off
Danielle L
Rating:
5.0
Customer did not leave a comment.
THANH T
Rating:
5.0
Customer did not leave a comment.
ANDREW C
Rating:
5.0
Customer did not leave a comment.
ERICK O
Rating:
5.0
Excellent customer service
PETER R
Rating:
1.0
The gas in the tank was not upto the mark as was mentioned in the contract, contract said it will be 3/4 full but it was only 1/2 tank full { I have the picture proof for this } also the truck was ill maintained, when i tried to refuel ther was a leak in tank and all the gas from nozzle fell on ground { gas station CCVT must have captured it} when i tried telling this to the operator on site he was neglegent and said to come back again when the manager would be around which made zero sense cause if the store is open isnt it mandatory for the manager to be present ?
I gave a visit to the store next day at around 6.30 PM store closing time is 7:00PM still the manager was absent, also for driving 25 miles and considering I wasnt able to refuel due to leak, I was charged for 6 gallon fuel {which states that the 10' truck has an economy of 4 miles per gallon} this is absolutely bizzare, I either need my refund or an official action on this.
I am gonna try and waste my time again tomorrow morning just to catch manager and talk to. Pathetic service totally disappointed.
I have all the pictures and proof for my claims. Thank you
SHANTANU L
Rating:
5.0
Customer did not leave a comment.
KAREN M
Rating:
5.0
Nothing
GREGORY T
Rating:
5.0
Fast and friendly service.
AMANDA D
Rating:
5.0
So I don't agree with the fuel collection the tank was left as I picked up in San Mateo. the rest was perfect.
Marcelo M
Rating:
5.0
Very good
LUC B
Rating:
5.0
Very customer service oriented, would refer to a friend in a second, organized and clean shop, very rare these days, Thanks so much...Kelly
KELLY C
Rating:
4.0
Friendly services.
JOHN P
Rating:
3.0
Customer did not leave a comment.
Dac N
Rating:
5.0
Customer did not leave a comment.
Blas E
Rating:
5.0
Nothing comes to mind.
LAWRENCE A
Rating:
5.0
Customer did not leave a comment.
LOAN T
Rating:
5.0
Customer did not leave a comment.
Andy T
Rating:
3.0
Upon return, I was there at 0650 knowing the store opened at 0700. There were two other customers outside waiting. By 0720 and no employees showed up for work, I decided to contact the 1-800 number and received assistance from the representative to officially return the trailer. Someone needs to have a talk with the employee(s) that are supposed to report to work on time.
JAMES L
Rating:
3.0
Customer did not leave a comment.
Juan S
Rating:
5.0
Customer did not leave a comment.
Brenda K
|
Overall Experience
Rating:
5.0
Only issue; print out my close-out receipt.
Peter P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gabriela C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Darren S
|
Overall Experience
Rating:
4.0
Need better phone service
david h
|
Overall Experience
Rating:
5.0
The staff was amazing. Thank you Briana for making everything so easy.
Michael H
|
Online Move In
Rating:
3.0
A+ Perfect
Margaret C
|
Online Move In
Rating:
5.0
I wish I remembered the manager name but she wasn’t extremely helpful throughout my entire experience. Thank you !
EUNICE S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CARLOS G
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Alma N
|
Overall Experience
Rating:
5.0
The employee guided me to my spot after explaining and showing me how to gain entry, extremely helpful.
Dustin H
|
Online Move In
Rating:
5.0
Clean storage area.
Kimberly P
|
First Impressions
Rating:
5.0
Thank you guys for doing your best. I will definitely store my items here again.
Cristina M
|
Overall Experience
Rating:
5.0
The GM is great. Thank you for all your help.
Nicole F
|
First Impressions
Rating:
5.0
The staff members gave clear and thorough information & instructions in regards to storage and the facility.
Will F
|
Online Move In
Rating:
5.0
We were giving 1 free month storage. The lady nana Breanna was upbeat very friendly helpful and professional. It was a hot day and after moving our stuff into the storage we had a large container of water and 1 cup, she was kind enough to get us a VIP of ice and we appreciated her customer service!
Nellie K
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Margaret C
|
Online Move In
Rating:
5.0
Brianna was very helpful in getting me the storage unit I needed and teaching me how to access it. She made this experience as pleasant and straightforward as could be. I'm glad she was the rep I got to work with for this store.
Steve W
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Cheyenne G
|
Overall Experience
Rating:
2.0
When I arrived to check out, there were about 5 other patrons in front of me with a single person working there. I understand "peak hours" but surely you have an appointment schedule and know when more people are available?
There were times when I'd arrive and the door to the lockers was wide open, due to some system glitch where the cards weren't scanning. As soon as I found another place to rent from, I took it. Terrible service, terrible location.
James B
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
ABEL R
|
First Impressions
Rating:
5.0
All the staff have been really helpful, polite and knowledgeable
Nadia M
|
Overall Experience
Rating:
5.0
Employees were helpful, courteous and professional. Although the facility is well lit, It is helpful to bring your own flashlight or lantern to use within your actual unit because it is very dark inside, especially if it is full. The only light you would have comes into your unit from the hallway directly outside your door.
I appreciate it knowing there were security cameras monitoring within the facility that you could see on a screen upon entry at the side door.
I was very happy when I needed an extra hand the employee working helped me just before office closing time!
Ethel C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Vicki S
|
Online Move In
Rating:
5.0
Shawn was legit. Always helpful, always respectful. Appreciate his efforts to be helpful whenever I needed it
enrique r
|
Overall Experience
Rating:
5.0
Me agrado mucho el servicio y las facilidades q me dieron para poder recuperar mis cosas
Rocio L
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Brittiany M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Patricia G
|
Online Move In
Rating:
5.0
My personal thanks to the manager and the young lady that helped me out to mendously. In these times of need when everything seems to be compounding the fact that obviously we don't have somewhere to put our things but you made it a not only workable condition but appreciated. I will recommend your specific U-Haul location on Fairview and the 22 freeway as my prime location to always order from thank you again for your professionalism and the leniency and understanding.
Sincerely and respectfully,
Mark sinkinson
markssolutions777@gmail.com
213 256-2975
mark s
|
Overall Experience
Rating:
5.0
The people that works there they are very friendly and helpful they do a awesome job thank you guys
ARTURO C
|
First Impressions
Rating:
5.0
The truck was clean too.
Thuy R
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Liza B
|
Overall Experience
Rating:
1.0
I BACK UP TO THE DRIVE WAY AND I WAS TO MEET UP WITH MY WIFE TO SEE THE DTORAGE UNIT UNTIL A EMPLOYEE START TO SCREMING AT ME THE I can park there He didn't ask if I need any help just get you truck out and if you have to bring your thing do it from the street si I toll my wife to cancel uhal don't need my business
lucero g
|
Overall Experience
Rating:
5.0
awesome people, doing their job well!
Nicole B
|
Overall Experience
Rating:
5.0
Thank you Sean for going beyond the Call of Duty to help me in my time of need.
Deanna F
|
Overall Experience
Rating:
5.0
Thank you for allowing me to store my items for over 3 years. I never had a problem with staff or availability to access my storage unit
cynthia m
|
Overall Experience
Rating:
5.0
easy process to rent storage and easy process when no longer need storage.
sophia r
|
Overall Experience
Rating:
5.0
Bryan was extremely nice and helpful
James S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Edward E
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Edward E
|
Overall Experience
Rating:
5.0
Had a great experience
vanessa g
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Edward E
|
First Impressions
Rating:
5.0
Shawn Carter the manager of U-haul on Fairview Street in Garden Grove absolutely goes out of his way for customers he’s always been very polite very courteous and I believe he goes above and beyond, 😊
LISA F
|
Overall Experience
Rating:
3.0
It was just expensive. I didn’t like that it was $350 less to do round trip than to drop off the vehicle where I moved. Great service though.
danielle m
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Clinton B
|
Overall Experience
Rating:
4.0
Everything was as expected
Alexander b
|
Overall Experience
Rating:
4.0
The assistance was more than adequate, I even had questions a few minutes after hours and the associate opened the door to help. I was a bit stressed, but all in all it was a great experience all around, he was informative, thorough, and clear. Thank you!
Alexander b
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Dianne S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ronald V
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Dianne S
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Kimberly P
|
Overall Experience
Rating:
5.0
Excellent service
sergio f
|
Overall Experience
Rating:
5.0
Super easy, fast, convenient. Probably the only Uhaul be been to where they actually give you carts that are free of charge to use! Front desk was super cool.
Jason L
|
Overall Experience
Rating:
5.0
Very good
sergio f
|
First Impressions
Rating:
5.0
Great customer service and great prices, i recomend u haul to anyone looking for storage
eziquio p
|
First Impressions
Rating:
3.0
vacuum the hallway carpets
donna d
|
Overall Experience
Rating:
1.0
I had a reservation for a storage unit. I came in to move my stuff in. I was told that storage takes tolong and I needed to wait Until he helped other customers that were behind me in line so I left
Jerome C
|
Reservation
Rating:
5.0
Sean and his team of employees for excellent and helping me with my dilemmas and making it a lot easier to handle them. Beyond the Call of Duty as far as I'm concerned I won't go anywhere else.
