Customer Reviews for U-Haul Moving & Storage at Fairview

Great experience! Staff was prompt, professional and courteous.

Nothing! The customer service was good. When I arrive to pick up my truck the customer service was good the guy really took care of me answer my questions and everything. When I dropped off my truck the guy that help me was excellent really helpful. This is not my first time at this place they take care of you so that's why I will continue using this U-Haul company. And both guys greeted me with a smile and that says a lot.

I picked up a dirty trailer. The staff blew it out. After returning equipment after hours I was charged for the cleaning done BEFORE pickup. Unexceptionable

Perfect rental experience as usual.

Clean the trucks out better before renting them to a new customer; there was a lot of sticky residue and crumbs in the cab.

EQUIPMENT WAS AVAILABLE. OFFICE OPEN ON SUNDAYS WHICH IS GOOD STAFFS ARE HELPFUL AND FRIENDLY!

Daniel was super!

Everything went very well. I have a minor billing question that I asked about via email. The people on the phone when I changed the order - Vanessa- - and the fellows at the office we're very nice.

Everything went great .best one yet. see you next time.

Everything was as expected

Only thing I'll complain bout was the van I drove needs and alignment bad. Steering wheel also was to loose causing it to move a lot side to side

Good service

Better customer service. Employees seemed angry and had attitude.

Friendly & fast check in and check out.

There was broken glass in the parking lot and parking was very limited, but I imagine we arrived during prime rental hours...Sat before 8am. It was a really easy process to get in and out with making a reservation ahead of time. And very cool that we got our pricing adjusted for actual mileage. The gentleman who helped us was very professional and very fast!

Truck In poor condition. Head light and blinkers did not work, didn't notice until after I left

On line scheduling was not pleasant!! Could not give me location where to pick up vehicle until the day before?? Lady who called to tell me I'd have to drive 20 miles to pick it up could care less about it. Basically told me not her problem!!

Worst experience of my life. I was hung up on. I was chasing equipment all over Southern California. I completely understand that Uhaul had me over a barrel, I had movers, people and reservations that I had zero ability in rescheduling, I promise there isn't a person that I know that won't hear about Uhauls many, many errors. I couldn't be unhappier about my move with you all. But none of that matters, you've got your money.

The building is hard to get to, the truck was already damaged had no passenger seat belt, no interior lights and the steering was terrible The employees that helped me were the only good thing about that location

I back my truck up with my tail gate camera , I get right next to the trailer hitch , And the Uhaul employee guy wound not put my trailer on my toe-hitch , so I get out of truck And put the toe hitch on myself , hurt my back in doing so, your employee wouldn't do his job ,my attorney will contact you for settlement.

Good experience

Was relocated to a different pickup location without being notified, wasted money on an Uber to head to the wrong pickup location, only to spend more to Uber to the next location

Office Could use more ventilation for covid-19 virus prevention

I am very pleased with the service provided by this location. I also would like to thank Shawn and Chris, both very courteous and provide excellent service.

Friendly and quick check-in/out.

Keep your commitments and honor your reservations. People expect large and well known companies to be responsible with a sense of integrity but when a company puts its customers in an uncompromising predicament with their own planned agenda. Its horrible. I am a 56 year old that lost time, money and appointments due to over booking your trucks. Shame on you Uhaul.

All is well just the way it is.

Two representatives were great, another was somewhat rude. I stood in front of him at the register for like 5 minutes without him even acknowledging me or saying “I'll help you in a moment.”

Quick and easy

The online experience was clunky and needs improvement

Good service and great front desk.

Hitch installed was half done. The day of trailer pick up I had to leave the trailer pick up location to go to another to get additional pieces that were not on my car. This location never picks up the phone. I would not use them nor uhaul ever again. I visited several locations and they were all terrible except jerome at the orange location.

Quick check up on all small details like the door handle inside the van.

The pickup and dropoff were excellent. I also appreciate that the truck was provided to me with a full tank of gas, which made the refill very easy with no guesswork. I gave it four instead of five stars because the cabin was not clean. The steering wheel felt grimy and there was crumbs and sticky substances all over the cupholders and floor. Otherwise, everything was great.

Joel the manager was excellent help.

Thanks a lot

They change my pickup location I have to drive extra 7 miles and didn't care about it just told me to take it up with a manager from the other location it wasn't their problem

We returned the truck on the same day. The staff at the location informed us that there is no new to inspect. The following day I overcharged and double charged because the location's computer system still showed that the unit had not been returned. I called the location's phone number to clarify things and after being on hold for 29 minutes, the customer service suggested that I go back to the location. I'm other words, I was not helped and nobody reached out to me.

The assistance was more than adequate, I even had questions a few minutes after hours and the associate opened the door to help. I was a bit stressed, but all in all it was a great experience all around, he was informative, thorough, and clear. Thank you!

The staff at the Fairview location in Garden Grove give excellent customer service. DANIEL was very helpful and patient to answer all my questions. He helped me pick out the right equipment that actually MADE MY MOVE VERY EASY! THANK YOU DANIEL!!!!!

Besides the asshole customer who kept the truck I needed instead of bringing it back like they were supposed to, y'all were great. The Witcher gave me a snake truck cause I needed it, aha they gave me good rates to make up for not having the truck I reserved. So, that's bike for that one!

The ratchets on the tow trailer I had kept getting stuck. Maybe lube them up or replace them 🤷🏽‍♂️😀

Faster check in for customers!

felt good doing business.

The store manager was quick and helpful. Thanks for a pleasant experience.

Entrance is confusing!

Great service

Some of the employees are a bit distracted, I waited a little more than half an hour, both times for them to attend me, there was only one client in front of me.

a ramp on the ten foot trucks would be more than welcome.

Clean the front windows of the vehicle. They were so dirty it was hard to see through the window I have to pull over and clean it.

We rented a furniture dolly online. When we got there there were none. We were then told they were first come first served and reserving it did no good. We did not know this. It doesn't say that online. We couldn't move any of the big furniture. Plus the truck we rented did not have a ramp. Why on earth would a moving truck not have a ramp?

Great prices...quick....clean...will be back again. Thankyou!

The employee seemed to be handling the whole operation by himself. He was fast, friendly and efficient.

Easy and very helpful, I was out in no time for the return.

Could not share location even though it was on two phones trying to return the truck after hours. Probably just focus a bit more on after hours returns. Thank you.

Excellent service

Super easy, fast, convenient. Probably the only Uhaul be been to where they actually give you carts that are free of charge to use! Front desk was super cool.

Very good

Great customer service and great prices, i recomend u haul to anyone looking for storage

vacuum the hallway carpets

I had a reservation for a storage unit. I came in to move my stuff in. I was told that storage takes tolong and I needed to wait Until he helped other customers that were behind me in line so I left

Sean and his team of employees for excellent and helping me with my dilemmas and making it a lot easier to handle them. Beyond the Call of Duty as far as I'm concerned I won't go anywhere else.