Customer Reviews for U-Haul Moving & Storage at Fairway Rd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Fairway Rd

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earl h. | Overall Experience |
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My experience with U-Haul Fairway was all good except for twice they got my e-mail address wrong. I was notified by my server that it was wrong. Everything else was handled well and I certainly would recommend Fairway Road to people. They had all the services I needed.

Daniel K.
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Customer did not leave a comment.

Daniel B.
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Very straight forward and nice.

Katherine S. | Overall Experience |
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Customer did not leave a comment.

Leng T. | First Impressions |
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Very friendly managers, would recommend!

Maurice L.
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Customer did not leave a comment.

Steevan B.
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They are doing fraud the told me the has is 1/8 they mark on papers and told me to click pivtures and upload on site nut i forget to uplaod whn i saw later the gas was 1/4 i told the guy on recrption like they can see i have a picture of oil display on my pics but they neglect me and told fo wht eva u wanna do u r signed bond with me and u have to check first but over all it eas the worse experience

james C.
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at closing time have more people on hand for checkout.

John B.
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Customer did not leave a comment.

Michael S.
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Customer did not leave a comment.

Allan K. | First Impressions |
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Customer did not leave a comment.

Luigi F.
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Customer did not leave a comment.

HAROLD Z.
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Customer did not leave a comment.

Lukas O.
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Staff was extremely friendly and happy to help. It's clear that the young lady that helped us is passionate about her job/career. I am from Guelph and equally happy with the U-Haul on Speedvale, but I would recommend this place to anyone in Kitchener.

Andrew K.
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Customer did not leave a comment.

Paul N.
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The after hours checkin on the website did not work. I called the 800 number and waited for a long time and then they hung up. I called a second time and got through. They took care of it but I still was advised to call the location I rented from in the morning to double check...very time consuming. There must be a better way!

Glen W.
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Nice staff, truck was as advertised. No complaints.

Robert F.
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Customer did not leave a comment.

Prem T.
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Customer did not leave a comment.

Michael W.
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Check in was great, staff was very friendly. Check out was a little disappointing, staff was less then pleasant and made comments under her breath when we asked for a receipt before we left. Disappointing that someone working in customer service lacks professionalism.

Fauve D.
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The person that helped me didn’t explain a lot Or help. This was my first time ever using a uhaul . The people over the phone were kind and the other man working seemed to be very helpful and went above and beyond for other customers . The person who helped me Kind of just gave me the keys and Was like please pay here . K bye . It wasn’t terrible service but there wasn’t anything good about it

Eli M.
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Customer did not leave a comment.

Christian S. | Overall Experience |
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Would go there again no problem

Mesfin A.
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Please tell your staff to help when someone is in need of help all they say is we are not allowed to help why when someone is in need of help?

Maira F. | First Impressions |
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Unfortunately when I reached there was no light working in my Unit and it took almost two extra hrs since they had to work in cellphone light. And I was charged 250$ extra. I called cus. service but

TAMMY P.
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After what I went through with access storage I and people I know and clients will definitely never use that service ever,I rated them at a 00000000 all the way and submitted a letter why they are rated as a 00000000. 0 is meaning they suck and so does the Manager and he should be fired.very abusive. And I am taking them to court.

Andrea M.
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Customer did not leave a comment.

Matthew G.
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Customer did not leave a comment.

LOUIS S.
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Customer did not leave a comment.

BONNIE C.
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Customer did not leave a comment.

Emma S.
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Customer did not leave a comment.

Blair F.
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Customer did not leave a comment.

Jeff S.
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Customer did not leave a comment.

Huriat Y.
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I thought the service was amazing, from when I came in to pick up the truck up until dropping it off. Everyone there were so friendly and worked very fast. Great experience!

TIM L.
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Customer did not leave a comment.

Dung T.
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I reserved the vehicle for 24 hours, picked it up at 11:15am, returned it at 10:45am the next day, and was charged for an extra day of use for no reason. It's easily done since they have your credit card info and can charge you whatever they can justify. None of this is ever discussed prior to charging you for it.

Joanne M.
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Everyone are great at this location will always deal with them at 555 Fairway rd

Detlef B.
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Customer did not leave a comment.

David B.
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Just be clear with the interior dimensions of the trailer.

nicholas C.
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Nice location and the vehicles are always in good condition. Staff is very good. My only negative about this location is that there is no parking to leave my vehicle while I use the rental van/truck.

Christine L.
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Nothing really they were really friendly,know what they are talking about and is will to work with you on every step

Mitch G.
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Front cabin of truck smelt like cigarettes

Darryl B.
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Very rude employee on check in Ridiculous extra charge for gas $$

Margarita N.
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Customer did not leave a comment.

Robert M.
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This uhaul on Fairview is highly recommended from me keep up the great work :) long time customer

Derek D.
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Worst customer service ive ever had and will never use no recommend to anyone to use. The bill was more than quoted and the fellow i dealt with was an asshole!

Jordan S.
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Especially appreciated the online check-in. Also, our questions were answered thoroughly and kindly.

Michael E. | Online Move In |
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Much easier than would have expected and the free lock was a big win.

linda G.
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To start with not all your customers know how to use technology and the customer should be informed verbally upfront if you have a policy of using technology to return vehicles. according to the hours of service, the business closes at 7 pm, not 6:55 or 6:58 but 7 pm. I am a little upset over a 20.00 service fee I was charged. I was on the property just b4 7 pm according to the time in the truck when returning the vehicle I rented. I was not informed about returning the vehicle via a phone app. which I couldn't do anyhow. I was notified around 9 pm that I was to return the vehicle by 10 or I would be charged 20.00. so I tried to do the return by app on my home computer. I was getting a message that said I had to be on the property to return the vehicle by the app. I came into your business this morning and explained my situation. I was told they could not return my 20.00 to me because it was a service fee charged to my acct because I didn't return the vehicle b4 7 by the app. when I said according to the truck time I was there b4 7 I was informed the truck time is not always right. I feel this is not a good business practice. And unless it's rectified I won't be using your vehicles again and I will inform my friends and anyone else I have or would have recommended to you to use other same type businesses. Hopefully this can be rectified and we can do business again soon. Thank You

Karen C.
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Customer did not leave a comment.

randy p. | First Impressions |
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Very good service fast and reliable.

brenton M.
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Nothing, it met and excited my expectation

Patti C.
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Excellent service. Thank you.

Angela T. | First Impressions |
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Very friendly staff... no complaints. Everything went well! Thanks.

Jon C.
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My reservation for a trailer was ready for me at 7 am as promised. The manager quickly processed my paperwork, and the assistant manager was already waiting for me to hook up. Very efficient, much better than other locations I have been at.

BONNIE C.
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Customer did not leave a comment.

Taras Z.
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Customer did not leave a comment.

tom g. | Overall Experience |
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Ok

Kalikst T.
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No need to improve

SUKHPAL G.
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Customer did not leave a comment.

Awes H.
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Customer did not leave a comment.

David D.
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Customer did not leave a comment.

Dale S.
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Just keep doing what you are doing. I will always rent from you guys first. Enjoy doing business with you!!!

Dailen K.
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Customer did not leave a comment.

Tom G.
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Nothing at all that I could say.

Zlatko J.
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Customer did not leave a comment.

Gezahegn B.
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Customer did not leave a comment.

BONNIE C.
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Customer did not leave a comment.

Calvin B.
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Both customer service agents efficient and helpful. Both pickup and drop off done while "off peak" hours

Tom G.
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Customer did not leave a comment.

Walter S.
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Customer did not leave a comment.

Katherine W.
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Customer did not leave a comment.

Richard L.
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Tank was at 1/4. Had to fuel up before the move. Would’ve preferred to do that after the move. Check engine light was on and there was no scraper to remove snow and Ice. You employee was friendly and quick.

Randy B.
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Customer did not leave a comment.

RICHARD C.
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service at location was fine, but not my first choice for convenience. Second time in one week that no suitable trailers were available in Guelph. Request defaulted to a Cambridge location, but order confirmation advised that no suitable equipment was available at that location and I would be contacted.

patrick W.
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This location has limited parking. Only thing that I can think of. Cheers. Patrick Weadick.

Daniel M.
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Great experience, clean and good car, great staff.

Roger U.
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Service was as expected at this location. Staff was helpful as expected. No issues.

Daniel R.
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Customer did not leave a comment.

Jeffrey D.
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Customer did not leave a comment.

paul R.
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I had a really bad experience with this rental. I had set up a pick up for Jan 1 and was told I could use the app to pick up a truck. When I arrived at 7:30am I found that my rental was not set up property and had a call centre agent set up a truck at a another location. When I arrived to the next location I found that the truck I needed wasn't available. Uhaul messed up my rental, then sent me to a location that did not have the truck I needed, even though I was told it would be there. What a mess! Uhaul had me running around for a few hours looking for a truck that should have been booked. Very frustrating process. When I asked about a potential discount given my situation I was told that my information would be passed along to a manager. When I received my bill I didn't get any discount, nor has anyone taken the time to call to see what went wrong (Uhauls process is very flawed and needs to be fixed to avoid similar situations in the future).

frank O.
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Perfect

Jama O.
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Customer did not leave a comment.

Emanuel S.
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Customer did not leave a comment.

Abigail G.
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Customer did not leave a comment.

hugh m. | Overall Experience |
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Poorly treated during a family crisis. All U Haul wanted was to tack on late fees. Not a good way to treat customers. I had no plans on cancelling, but treatment forced me

Jeff S.
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The Fairway location is excellent and I have been there multiple times and have an excellent experience every time. My original reservation this time was supposed to be a pick up from an Elora location at 7455 Speers Road, I went there on the day I was suppose to pick it up and they where closed, I checked there website and the hours of operation indicated they where supposed to be open but they where not so I had to go to the Fairway location which is 45 minutes further away but at least I knew they would be open. I was then supposed to be able to drop the trailer off at the Elora location on the Saturday so I went there to drop it and again there wasn't anyone around, there hours on the door said they where supposed to be open but the door was locked. I called there number and it rang but nobody picked up and no voicemail to leave a message, the yard was also not secure so I didn't want to just drop it there without talking to someone so I decided to just take it back to Fairway where I knew I would get excellent service. Therefore my rating for the Elora location was brutal and a very poor experience, there posted hours on the website where incorrect and just having a phone number that rings with no voicemail or person to answer it is very unprofessional so I suggest you check out this locations service and consider taking there U-haul dealership as they aren't a very good retailer for your product.

Ajay P.
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Customer did not leave a comment.

Ian T.
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Van received had standing water in back area, but otherwise all good.

Kirk B.
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Thanks CHEERS

Mircea P.
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Customer did not leave a comment.

Joao M.
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Customer did not leave a comment.

Logan P.
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The only problem I had was the after hours return website it kept kicking me out

wayne T.
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Can"t comment on this location as we never made it too this point. Trailer fell off our truck after picking it up. Trailer was damaged and taken away by Active Towing

Donald W.
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Customer did not leave a comment.

Debra S.
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I have recommended Uhaul Fairway Rd to many people already. The customer service is amazing and the facility is top notch. Will use them for any future needs for moving and storage. Thank you, Debra

Samuel E.
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Truck cab was dirty and smelled bad. But other than that, I had a wonderful and convenient experience.

tom G.
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Check in time was way too long. I rented a storage unit and a vehicle and the counter person took 45 minutes. My movers were waiting and I incurred extra charges for their time.

Lyle W.
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Customer did not leave a comment.

Roy S.
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Efficient operation. Helpful staff. Access into the location is not great and service area / counter is small but it works.

Istvan B.
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Customer did not leave a comment.

kirby B.
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Always used this location excellent service

Marilyn S.
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Keep up the great work

Carter L.
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Very helpful staff who explained everything needed or required clearly

Wilhelm N.
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Customer did not leave a comment.

Manpreet K.
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Customer did not leave a comment.

Stephen K.
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Customer did not leave a comment.

Dawn D.
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My only criticism of that the truck I rented rode very rough - like the shocks were completely gone. I don't know if that's normal but I don't remember previous u-hall trucks I've rented being that rough to drive. Other then that, everything was great! The staff, the service, the pricing - all awesome ??

Rodney F.
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Just an all around excellent experience!

John M. | Overall Experience |
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We have used U-Haul in various cities and have always been pleased with the facilities and the level of service.

DARREN B.
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Wasn’t totally clean in the box, dog kibble noticeable, I didn’t move a dog, I don’t own a dog...truck had some strange noises but didn’t break down so it was good enough

Kalikst T.
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Customer did not leave a comment.

mark r. | Overall Experience |
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Would use them again

Susan H. | Overall Experience |
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The service provided when organizing my needs was excellent.

Tom F. | Overall Experience |
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The trucks I had requested were not in the truck

Insaf J. | First Impressions |
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Very friendly staff and the best rates.

Kelly T. | First Impressions |
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Thank you.

Linda G. | Overall Experience |
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no comment

pamela r. | Overall Experience |
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Had my storage locker for 6 months, staff was friendly and Manager Brandii was great. Only thing to change is I was never able to access my account online to pay always had to go to the facility.

Karar S. | First Impressions |
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Great people

Wayne M. | Overall Experience |
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Thank you so much for providing a storage area for us. We certainly are appreciative for your expertise and professionalism. W McGill

Susan H. | First Impressions |
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I had wonderful service, even when I made an error in my booking. The move for my mothers belongings after she had died, went smoothly due to the support provided by the staff member Jen.

Andreas A. | First Impressions |
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Staff were helpful and both the return of the trailer and loading into the storage unit were easy. No complaints at all.

nicolin p. | Overall Experience |
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Yippee.

Kely B. | Overall Experience |
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Great service!

Shiva G. | First Impressions |
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The employee helped me for everything She was very polite and was ready to help every time

melody p. | Overall Experience |
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Great storage unit

Cavashna S. | Overall Experience |
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Terrible

David P. | First Impressions |
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Very friendly staff. Efficient. Good service. In and out quickly. What else would I ask for?

Larsen l. | First Impressions |
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Too thumbs up!

Andria B. | Overall Experience |
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Not impressed

ROBERT S. | Overall Experience |
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Unfortunately I had 2 breakins to my work trailer. First time several appliances were taken, 2nd time the trailer was empty so no items were taken.

Basman K. | Overall Experience |
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I already spoke to uhaul head office customer service regarding the issue that I experienced with doughter of owner of the location (according to her as she said they own it and she was given attitud

david W. | Overall Experience |
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Easy access, safe and secure facility.

stephanie v. | Overall Experience |
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Great experience

kevar h. | Overall Experience |
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Friendly staff, well maintained facility and very convenient.

Dianne V. | Overall Experience |
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Excellent service! Easy to book and get everything stored in the unit.

Chirag P. | Overall Experience |
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Great Staff, Service and facility nice, clean and security entrance.

Celine B. | First Impressions |
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Fast, friendly and knowledgeable service.

Krystal M. | Overall Experience |
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The only thing that I would have liked to have different would be an actual light in the unit if I came in after hours I could not see what I was looking for unless I brought a flashlight.

Dennis D. | Overall Experience |
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Enjoyed having my car and things stored here, clean facility and amazing staff. always welcoming and knowledgeable

Karen S. | Overall Experience |
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the hallway was well-lit, our locker had a light bulb, however it didn't work. We accessed our locker in daylight hours, so it was not an issue, but it would have been nice to have a working light

marlin r. | Overall Experience |
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This is our second experience with your location, and as previous, staff was friendly and accommodating. Thank you

rudy g. | Overall Experience |
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I will never use uhaul again

EMIL G. | First Impressions |
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Sales representative has tried to change me after I’ve got a free month offer. Apply an additional payment such as lock or insurance.

Michaela P. | Overall Experience |
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There was a massive pile of ice in front of the door that wasn’t cleared away for over a week. We almost fell a few times loading the unit. Otherwise it was a clean, well maintained unit.

KRISZTINA T. | Overall Experience |
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Was always treated by friendly efficient staff. VERY CLEAN building and premises.... would recommend this place to anyone anytime. Very well managed

jeff r. | Overall Experience |
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Very professional and courteous experience.

Jessie v. | First Impressions |
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Everyone I spoke with was kind and helpful. They offer all packing needs from boxes to dollies, and blankets If you want a great moving experience, I recommend using uhaul for all your moving needs!!

wilma d. | Overall Experience |
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I was very pleased with the unit. The staff was very helpful and met all our needs. We no longer needed the unit, thus the reason for moving out of the unit. I would definitely recommend you.

Ryan S. | Overall Experience |
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Jason and Brandee always offer top notch service.

dan w. | Overall Experience |
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One Way Truck rental from Ottawa to Kitchener with some storage at the Kitchener end, great service start to finish, great rates. thanks Dan

Pascal D. | First Impressions |
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positive experience, staff were very helpful

mark l. | Overall Experience |
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The facilities and staff were great. I would definitely use uhaul again.

Agata P. | Overall Experience |
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Thank you!

Eric F. | Overall Experience |
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This facility has served me quite well and I will definitely consider using them again when I need moving or storage solutions

Andre L. | Overall Experience |
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Great

aron k. | Overall Experience |
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Very great service.

marlin r. | First Impressions |
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The service was excellent, the storage unit easily accessed and the truck a pleasure to drive. Thank you

Paula B. | First Impressions |
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The staff was friendly. when we arrived in site last evening to unload stuff into our unit, the entry card they gave us did not work. on-site staff were very helpful and fixed the problem after hours

Paula B. | First Impressions |
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The clerk was polite and helpful. Did it take long to get paperwork done.

john s. | Overall Experience |
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Excellent in all respects. Would highly recommend.

angeline g. | Overall Experience |
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I was treated really well there, people so very helpful!! Thanks for everything you did for me there!! God bless, angeline

Amanda H. | Overall Experience |
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Very accommodating!

NICK W. | Overall Experience |
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The facility is well maintained.

SHAREE M. | Overall Experience |
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Even though I always have money in my account, I was constantly charged late fees and recieved emails and calls saying I was past due. I was told this due to the new "computer system"

Richard W. | Reservation |
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Lock up was clean and ready. Staff were friendly and efficient

Valerie G. | Overall Experience |
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It would be more consumer friendly if you offered a 1/2 month rental. My end of month was the 26th and I moved out on the 3rd. In hindsight, I should have left my lock on until Nov 25th.

David M. | Overall Experience |
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A 10×10 is really 9×9 1/2. My card was not set up properly and had no access before 8 am.

Peter G. | Reservation |
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great place for storage

matt c. | Overall Experience |
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Good storage, great customer service. A little pricey tho, and had a little problem with a payment not processing properly. Would have been a system glitch. Other than that it was worth it.

Michael G. | Overall Experience |
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I was out of town for a funeral and the store manager was able to waive the next months rent since I was a few days late. Huge thank you to her (Kitchener Fairview location)

Alexander A. | Reservation |
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I had no problems and everything went smoothly!

Denise A. | Overall Experience |
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The staff were friendly and professional.

khalil A. | Overall Experience |
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Storage unit had no lighting hours were terrible locks were rusting and could not open storage for almost half hour

Nicoleta L. | Overall Experience |
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The cleanest and secure storages location on Fairway Rd I ever rent. The staff is very friendly and helpful I strongly recommend to everyone this location Nicole

rob m. | Reservation |
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I highly recommend U Haul for all your moving they really treat you with respect and U Haul really care about there Customer Thanks Again Rob M

MELANIE B. | Reservation |
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Great service.. much appreciated!

Linda L. | Reservation |
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Good service, but the storage is a little hard to access through a hallway. Overall nice place.

Yuanpei G. | Reservation |
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Friendly and helpful staff, made my dreadful long-distance moving less unpleasant :)

Elvis L. | Overall Experience |
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Unit suggestions are misleading, you are forced to buy a lock that will never be used again.

Claire P. | Overall Experience |
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Staff very helpful.

JOHN S. | Overall Experience |
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We appreciated the great service we got from your establishment. Everyone was curtious and helpful. As well, the bathroom was kept very clean. Thank you. John

james a. | Reservation |
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The customer Representatives took care of me and my needs quickly and very friendly I was very pleased

Gini K. | Overall Experience |
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I was extremely satisfied with my experience at U-Haul (Fairway Road). One thing I wish they had was more parking spaces for the store itself. It's very tight quarters.

NORMA A. | Overall Experience |
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The facilities are well kept and well attended. The Only negative Is they raise the cost of the rental every eight months and that is onerous.

MICHAEL B. | Overall Experience |
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No complaints

Stephen Y. | Overall Experience |
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Excellent service

Bill O. | Overall Experience |
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good place. no problems

Graham A. | Overall Experience |
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No issues or concerns with our storage unit.

Mark L. | Overall Experience |
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Dis not like the way the staff treated myself and family

AMY M. | Overall Experience |
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Last year we attempted automatic withdrawal, issue was never resolved, $15 fees i was charged 3 times were not refunded. Perhaps a system update for banking customers and follow ups are a suggestion.

mary n. | Overall Experience |
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We had no problems in the 1 1/2 yrs. we had the locker. Certainly will recommend your Facility to others. Thanks. Mary Neely.

Alex B. | Overall Experience |
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The general managers were nothing but friendly, helpful, and very accommodating. Great people.

EMILY L. | Overall Experience |
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Excellent clean and secure storage with very friendly staff!

COLETA P. | Overall Experience |
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Great facility! Would and will highly recommend!

Martin B. | Overall Experience |
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All went well. Thank you.

Tony B. | Overall Experience |
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The staff was very informative, quick, and friendly (even though i was short and always in a rush). Facility was good, but mostly appreciated the great customer service! kudos :D

Elizabeth W. | Overall Experience |
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Very pricey. Hard to justify the price just to store stuff.

No reviews have been submitted for this location.

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