Customer Reviews for U-Haul Moving & Storage at Fairway Rd

5604 reviews

555 Fairway Rd S   Kitchener, ON N2C1X4
(Entrance located between StarBucks and Wendell Motors)

(519) 893-2222

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(519) 893-2222

555 Fairway Rd S
Kitchener, ON N2C1X4
(Entrance located between StarBucks and Wendell Motors)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

ROBERTS N. 
Rating:
4.0

Customer did not leave a comment.

Larry R. 
Rating:
5.0

Customer did not leave a comment.

MARILOU D. 
Rating:
5.0

No issues at all. Everything went smoothly.

Barry I. 
Rating:
5.0

Jason at UHaul on Fairway rd in Kitchener was great! Easy pick-up and drop off. Highly recommend !!

LLOYDANDREW G. 
Rating:
5.0

Customer did not leave a comment.

Roman T. 
Rating:
1.0

Customer service was poor. I arrived at the store at the fairway location and was not greeted no hello, how are you, what can I help you with. They basically stared at me like what do you want. When I asked questions the answers were short and rude. If I didn't have an emergency I would not have rented a uHaul.

DARRIORUDOLPH A. 
Rating:
5.0

I wouldn't suggest using uhaul at all. My original booking location was changed without notifying me. Then when I contacted the new location, they informed me that they didn't have my truck. The Guelph location was awesome in helping me out and the fairway location was awesome for making it all happen. Really upset that I drove out of my way to find out that I was at the wrong location. All in all my move was pushed back 3.5 hours and I'm not happy about it.

STEVENDESMONDD A. 
Rating:
5.0

Robust trailer in v. good condition. Great service, a very good experience overall, wouldn't hesitate to do again.

Timothy C. 
Rating:
5.0

Customer did not leave a comment.

Graham E. 
Rating:
5.0

Staff was always extremely helpful each time I interacted with them in 4 years of storage. Easy to change my storage unit as my needs changed. Very clean as well. Will definitely return to this U-Haul if I need storage again.

Michelle G.  |  Overall Experience 
Rating:
2.0

The truck I ordered over a month in advance wasn't ready. They made me drive across town to another location, where they tried to give me a tiny truck instead of the one I needed. Then, they made me go to this location, who tried to upsell me. Finally got the truck.

ROBERT E. 
Rating:
2.0

I left the trailer were I was told to and the location charged me $20 after hours service fee. No one told me that if I dropped the trailer off there would be a fee. In fact, when I inquired about dropping off the trailer early, they told me "no problem just drop it at the return area" no metion of a $20 fee. The trailer was only $19.95 so this effectively doubled the rental fee. Sneaky and unacceptable. I have dropped off the trailer early at other uhaul dealerships and wasn't charged an after hours service fee. I would have kept the trailer overnight and dropped it off in the morning.

STEPHENL E. 
Rating:
2.0

The self serve pick up and drop of was more trouble then just doing it the regular way at the counter it took an hour to pick up my truck because there was no indication that I had to have someone available to call when I pick up the truck everyone I knew was still sleeping. What a wast of my time and effort to have the truck and be ready before my help arrived. Also I had booked the truck for the full day and a few days before I get a call telling me that I can only have it for 10 hours I've always used U-Haul to move in the past but I'll look elsewhere in the future and will recommend anyone who asks to do the same. Thanks for adding unexpected stress to my move by sticking me to a tight timeline and making it hard to get the truck so my time is wasted in your yard.

Jared M. 
Rating:
4.0

Using a mobile device for return was a bit confusing for me but the rep sorted things out for me when I went in to the store.

earl H. 
Rating:
4.0

Customer did not leave a comment.

ARIFEKEN-NEIL B. 
Rating:
1.0

Our experience was terrible!!! We had to go to three different locations just to get the truck. When drop off came around we were sent 49 mins to a location that no longer accepts the return of trucks. We drove all over. Such an inconvience and terrible customer service!

DARRYLTHOMAS M. 
Rating:
3.0

Too many hidden fees. $19.95 rental ended up being $160. Never again

EALAN R. 
Rating:
5.0

Great job done by everyone. Nice clean facility.

MARLON B. 
Rating:
4.0

I asked why I have to wait in line for a trailer I pre-booked and did the online check-in when I arrived and your employee threatens to cancel my booking so no I wont recommend this location. I have to say he was the only rude one the rest of the staff were great.

Erminio M. 
Rating:
5.0

All was great… slight confusion amongst staff that resulted in me waiting in the back for a while, but otherwise everyone was very courteous and it appeared that everyone enjoyed being there and was being run efficiently

FRANCISCO D. 
Rating:
5.0

Great customer service, friendly and knowledgeable

LORIJO-ANNE B. 
Rating:
5.0

Customer did not leave a comment.

PETER C. 
Rating:
4.0

Customer did not leave a comment.

ELWOOD M. 
Rating:
1.0

Cancelled my reservation for a trailer a day before I needed it. Surprise, all 5 of the local uhaul locations were also out of trailers. Had to upgrade to a truck for an extra $180. Service agent said there were no discounts they could give me. What a bunch of garbage.

Craig W. 
Rating:
1.0

Customer did not leave a comment.

JOSEPH K. 
Rating:
5.0

Customer did not leave a comment.

STEVE F. 
Rating:
5.0

Customer did not leave a comment.

Liviu H. 
Rating:
4.0

Customer did not leave a comment.

Paul B. 
Rating:
4.0

Great service, great security, recommend.

Sheldon E. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth M. 
Rating:
5.0

Customer did not leave a comment.

Jayden G. 
Rating:
5.0

Customer did not leave a comment.

Terry H. 
Rating:
4.0

Customer did not leave a comment.

LAURA M.  |  Overall Experience 
Rating:
4.0

Your uhaul app upon return the truck informed me the charge would be 64$ and change but I see alittle over 75$ charged to my credit card Please confirm if this is an error or I was charged for some hidden fee. The gas was returned full with no other problems on my end. Would appreciate your time in discussing this matter. Staff at pick up site was excellent.

CODY B. 
Rating:
5.0

Customer did not leave a comment.

TODD S. 
Rating:
5.0

Customer did not leave a comment.

Anthony D. 
Rating:
5.0

Customer did not leave a comment.

Terry H. 
Rating:
4.0

I may have left a pair of shorts in the truck. Given the volume of business going on I think they were missed in the return check.

JAMIE W. 
Rating:
5.0

Nothing, it was all great.

Phil P. 
Rating:
5.0

Nothing...an excellent transaction, staff is always great, good, clean equipment. A very easy process.

Steve T. 
Rating:
5.0

Offer instructions on return procedures at the time of pick up of vehicle.

LOUIS ANTHONY A. 
Rating:
3.0

Aside from having to change my original reservation to a smaller sized truck which was totally inconvenient - the return truck app obviously doesn't recognize the option when you choose 'Pay by another method'. Really unimpressed.

STEPHANIEA S. 
Rating:
3.0

It was not explained to me that there would be a $20 charge for returning the truck after hours so that was dissapointing. When I came back to return the truck, previous people who returned their uhaul rental did not make the best use of space so I did not have much space to park the vehicle. It would be good if people can be encouraged to park as close to the truck in front of them as possible as there was a lot of wasted space.

Doneille P. 
Rating:
2.0

I use to always go to this location and was satisfied but the representative was very short and clearly assumed I knew what I was doing and decided not to give all information. The representative beside her had to provide more information. With the changes due to covid, it doesn't make it any easier to be going into it blind folded.

BRITTANYALEXANDR S. 
Rating:
5.0

Excellent and friendly service!!!

ERIC KEITH R. 
Rating:
5.0

Customer did not leave a comment.

Paul W. 
Rating:
5.0

Everything was gud....

Harwinder S. 
Rating:
4.0

Customer did not leave a comment.

Tejroop S. 
Rating:
5.0

It was satisfying service and I've used it many times

meron K. 
Rating:
5.0

Customer did not leave a comment.

Joel B. 
Rating:
5.0

Excellent service!

YURIY A. 
Rating:
1.0

We had a booking for a day and once we came to pick up the truck, we were told that the booking has changed to 12 hours even the booking confirmation clearly show that our booking is for a whole day. They impact all our plans and now some of the stuff I had prearranged to pick up, I will pick them up in other day. It is really frustrating and unacceptable from a reputable company. Your booking system should not allow the customer to book certisn days and time and the. you change their booking as you wish.

Abdulmalek A. 
Rating:
5.0

Great staff!

Stephen P. 
Rating:
5.0

Everything went smoothly, I ordered blankets and forgot to take them- they were good and reimbursed me back. Very happy with the whole experience

NATALIEC H. 
Rating:
3.0

Customer did not leave a comment.

Michele M. 
Rating:
5.0

Customer did not leave a comment.

JASONG G. 
Rating:
5.0

Customer did not leave a comment.

DONE M. 
Rating:
2.0

Customer did not leave a comment.

Ivan A.  |  Overall Experience 
Rating:
1.0

Take 1 hour extra and they charged me for whole day. That is not acceptable.

Raj C. 
Rating:
5.0

Customer did not leave a comment.

IANBURGAN M. 
Rating:
4.0

Customer did not leave a comment.

JAMESA JR S. 
Rating:
5.0

Dropping off the vehicle took way too long. The gentleman who served me at the pickup was very helpful and friendly. The lady who served me at drop off time was not as friendly. Almost ignored me and was more interested in what the other customer service person was doing.

Ches P. 
Rating:
4.0

Customer did not leave a comment.

JOHNR A. 
Rating:
5.0

Customer did not leave a comment.

MMICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

BERYLA W. 
Rating:
5.0

Customer did not leave a comment.

YAU-SANG Y. 
Rating:
5.0

Was a wonderful experience,and the staff were very polite and very helpful.i was renting u- haul since 1992 I used o mve from province to province.and from city to city and always u- haul moving and storage had excellent service but the office at 555 fairway road exceed them all in service with the nicest staff that happen to meet.thank you the the managers and all staff.have a nice summer and wonderful time.

Moayad K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DARWIN LEXIL G. 
Rating:
4.0

Needs to pay a little more attention

PRINCE CHINOMSO N. 
Rating:
3.0

the storage space could use a sweep.

Nhon H.  |  First Impressions 
Rating:
5.0

nothing, everything was great

WILLIE R. 
Rating:
4.0

the online check-in/approval process is brutal - no clear instructions when ordering, location unable to help if booked online, approval process took 45 mins, excessive upsell pop-up screens - terrible experience.

Jeff F. 
Rating:
5.0

Customer did not leave a comment.

Nancy N. 
Rating:
5.0

More elevator to be installed coz so much time consuming in just small storage to move out

LUIS C. 
Rating:
5.0

Customer did not leave a comment.

Lorne S. 
Rating:
5.0

Another great experience. Always helpful. And a special thank you to Patrick for going the extra mile for me.

BONNIE C. 
Rating:
5.0

Customer did not leave a comment.

Gregory L. 
Rating:
5.0

Customer did not leave a comment.

NABIL MAHMOODI A. 
Rating:
5.0

Friendly staff and well organized.

REZA F. 
Rating:
5.0

Friendly staff and a very clean facility. Would highly recommend this location to anyone.

Cheryl l.  |  Overall Experience 
Rating:
3.0

Very slow checkin. If they allow you to setup a pick up time they should control the traffic.

DAVID F. 
Rating:
5.0

Customer did not leave a comment.

vincent V. 
Rating:
5.0

Customer did not leave a comment.

Mason H. 
Rating:
4.0

Customer did not leave a comment.

Andrea R.  |  Overall Experience 
Rating:
5.0

Nothing to complain about. Your service is always great. Keep it up👏👏

STARETTE W. 
Rating:
3.0

Brandee the manager is awesome, she’s always welcoming and helpful to customers, but there is need to overhaul the composition of the other workers . They are rude and dismissive of customer concerns, this happens when you walk in the manager is not around. I was left with no option but to move my storage services to another facility.

JAMES K.  |  Overall Experience 
Rating:
5.0

Very friendly staff, and clean equipment. I highly appreciate your service. Thank you.

YOHANNES T. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN T. 
Rating:
5.0

Customer did not leave a comment.

LISA M. 
Rating:
5.0

Customer did not leave a comment.

ANASTASIOSG S. 
Rating:
5.0

The customer service was great. Unfortunately I do not know the girl name who served me, but she was amazing. Kudo to her.

Monika N. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

RONALDA S. 
Rating:
5.0

It is always a pleasure renting from uhaul Fairway. I am a regular customer, who rents from them at least once a week. I have never had a bad experience with them. They are helpful & courteous & often go above and beyond for me.

BONNIE C. 
Rating:
5.0

Clean, secure and well maintained facility. Attentive staff. Efficient and personable. Professional operation on all levels. Pun intended 😁

robert h.  |  Overall Experience 
Rating:
5.0

I rented a unit for 3 years and never had any issues. I would go and check on the unit with my items from time to time and the facility was always clean. No pests or problems. Direct payment made it easy so I didn't have to go in to pay each month.

TIFFANY B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
3.0

Customer did not leave a comment.

AARON P. 
Rating:
5.0

Customer did not leave a comment.

Ronald C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Catherine C.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

dragan l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stewart B. 
Rating:
5.0

Customer did not leave a comment.

ATUL C. 
Rating:
3.0

the pickup process is ridiculous. i provided all of the information upon registration, but then had to provide it all again upon pickup. i didn't receive the text message to logon to complete the process so had to use someone elses phone, where they then had trouble uploading the picture of the license. also why have a reservation system if you don't honour the request? my reservation was to pickup in cambridge, and the day before i'm notified that i have to pickup in kitchener. what's the point in making the reservation?

Jamie E. 
Rating:
4.0

Hardly get someone to pick up the phone. All storage options were not conveyed on first visit, only told when moving in. Otherwise the move-in customer service guy was very patient and helpful. It seem the customer service is varying person to person, and client to client

sohaib k.  |  First Impressions 
Rating:
5.0

Smooth pick up and drop off! The staff are all great!

ROBERT J. 
Rating:
5.0

Customer did not leave a comment.

Nancy N. 
Rating:
5.0

Customer did not leave a comment.

Alejandro R. 
Rating:
5.0

Nothing. This is my second experience with this uhaul location and they are terrific. Quick, efficient, and easy to work with.

Brian F. 
Rating:
5.0

Very quick service.

Jonathan G. 
Rating:
3.0

One of your employees was extremely rude I don’t know her name she would not give me her name when I asked for it but she’s the girl Asian girl with the blond hair. When I brought back the 26 foot truck my father asked her what am I paying the 15 dollars she unbelievably rudely said you should have asked me 5 seconds ago the screen is closed my father felt embarrassed as there was customer inside the store as well. She handed me the paper to my father without even explaining what was on it she just kept saying read the paper he then asked for her name and she walked away and as she is walking away she yelled I don’t need to give you my name it’s on the paper. Worst experience I have ever seen at this place and I was renting 2 units here plus renting trials and trucks. And to have that kind of attitude after a long day of moving is just wrong.

Kavita P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Narcis P. 
Rating:
5.0

Customer did not leave a comment.

NICOLAOS F. 
Rating:
3.0

I have been using their rental since almost 4 yrs and once the truck was dirt and I asked them to clean inside the truck and they said they don't clean the truck and if I don't want to clean I shouldn't use their rental and next time I rent same truck again and used some of their protection pads and of course I paid it too, when I return the truck they told me to fold them. By the way U-haul start extra charges for after hours return too and if you book 9am and you are late hour or two they don't care about it. your late hours count as used hours.

Levent G. 
Rating:
5.0

Customer did not leave a comment.

tyrell k.  |  Overall Experience 
Rating:
1.0

The service is actually very good and met my needs. The staff was great and helpful. I put in a low rating because I saw NO Covid safety precautions in the facility other than the in the main office. The elevator is horrible! The necessity of having to swipe the card to have it work and continually press a button (finger remains on a button) to have it move is inconvenient and bad during a pandemic. My friend stored her items at a place on Pinebush in Cambridge that had regular elevators. The system you have where you need to touch 2 doors on an elevator several times and then open and close a door to go upstairs has many communal touchpoints. I saw the facility being regularly cleaned every time I was there. However, I never saw anyone wiping the elevator button, the elevator pull-down door latches and outside elevator doors, and the door handle to the stairs or the carts. There was no evidence that anyone made any effort to clean the carts either. It's really risky and dangerous. I brought my own Lysol wipes and cleaned things as I used them myself. Not everyone is going to clean things as they use them. It would be helpful to have wipes set up at the elevator and carts like they do at grocery stores, hotels and gas stations. I mean really, it's not just for your customers, it's for your own staff to have some safety measures be in place. I'm a teacher and the custodial staff there wiped all touchpoints regularly and there were still outbreaks. I hate to think about the risk at your facility. It's actually shocking that I saw nothing but the same lady cleaning the grounds (she was friendly and did a really good job). I saw nobody cleaning high touchpoints. I know because I took several trips a day and the cart I left in the drop off point was at the exact same angle I left it many hours later. Very unfortunate for your staff and customers who do not clean touchpoints for themselves. I cleaned myself, otherwise, I never would have continued with the service so I am ok with the service I had. I worry for others who while rushing to store things do not take precautions. Even with vaccines rolling out, there is still going to be risk for months and maybe years to come. UHaul has to invent in taking more precations for customers and also their own staff. My rating would have been better if not for the pandemic. However, we are in a pandemic and will be for some time. Change needs to happen here. That being said I would use the service myself again because I clean well myself.

Amy A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Victor K.  |  Overall Experience 
Rating:
4.0

My biggest issue is when I tried to call a local U Haul number and I got diverted to a US customer service agent who apparently did not have access to my account so I get put on hold indefinitely while they try and reach the local number. Seems circuitous, time consuming and inefficient. But the person that I’ve dealt with via email [Brandee] was wonderful.

stacey Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSHUA F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

corrine m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anna L.  |  First Impressions 
Rating:
5.0

Love this place. Kept my crap safe. Thanks!

Anne B.  |  Overall Experience 
Rating:
5.0

Was there for me when I needed them most.

Deana M.  |  Overall Experience 
Rating:
5.0

We used U haul storage on Fairway for 8 years. We were satisfied. Thank you.

GARRY P.  |  Overall Experience 
Rating:
4.0

Very friendly and helpful staff!

Carl V.  |  First Impressions 
Rating:
5.0

Desk staff were friendly and helpful. Very pleasant experience.

Amy S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda F.  |  First Impressions 
Rating:
1.0

Followed directions given to me by uhaul. Alarm went off when I opened unit. Went and spoke with management, they "helped" me briefly. When returning to unit, alarm went off a second time. Returned to talk with management, they had left for the day. Returned to unit a third time - no alarm. Was told there would be a lock in the unit - no lock present. Luckily I had a lock in my car, installed on unit. When returning a week later, there was a management lock on my unit because my lock was improper type. The potential was there to make the online check -in smooth, but execution was so unbelievably poor.

Jeremy A.  |  Online Move In 
Rating:
5.0

Great experience, only issue was when arriving to register for our reserved large 20 x 10 storage unit, they told us they didn’t have any available. We were confused as to why it would let us reserve the unit if it wasn’t available but they accommodated us with 2 10x10 units which was fine in the end. Otherwise, great, clean, friendly facility that I would recommend using.

Alexandra S.  |  Overall Experience 
Rating:
4.0

The alarms were annoying, grateful for the security, but unsure why we set them off...somehow I logged into the buildings incorrectly???

nancy f.  |  Overall Experience 
Rating:
3.0

I was disappointed that staff had parked in front of our unit and that the lock was not inside the storage unit as indicated in the instructions. I had to go into the office to get the lock.

Amanda A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jiaming Y.  |  Overall Experience 
Rating:
5.0

Thank you very much for your friendly costumer service Best regards, Marka Klucik

Marka K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ben B.  |  Overall Experience 
Rating:
3.0

My overall experience with the staff and the facility was good. The staff were very helpful and accommodating in resolving my issues with the storage unit I rented. However the unit I had rented, I am not pleased with. The framing and the drywall are coming apart. With minimum effort, I would be able to enter the adjacent storage unit. The door to the unit I had rented was difficult to open and close. I had to exert a high level of effort just to get into the unit and to close the the unit. The door track is bent and the door looks beat up.

Christopher N.  |  First Impressions 
Rating:
5.0

Pricing is a problem. Over 25% increase on my unit bill in less than 5 yrs. Can get a larger size unit, with same interior climate control features, for 25% less money at another U Haul location. Lesson learned: shop around.

RICHARD B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeannette H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alyssa D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gary M.  |  Overall Experience 
Rating:
5.0

This is an excellent facility with great service.

Jeremy H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ian T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Artline S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

BRIAN M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alison C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Neil T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHEAL W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael E.  |  First Impressions 
Rating:
5.0

You guys work with your customers. Pleasant and kind.

Sabrina S.  |  First Impressions 
Rating:
4.0

Later access hours would be great :)

Christine B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bruce or Elizabeth R.  |  Overall Experience 
Rating:
5.0

I liked seeing friendly staff ride around on bicycles. I liked seeing poor people getting evicted and then putting needless garbage into storage like pop bottles and dirty mop buckets.

Ryan B.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

candice p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

martin l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Isiah R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john j.  |  Overall Experience 
Rating:
5.0

I was pleased with the service and the facility. Security was excellent.

Byron B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charmaine S.  |  Overall Experience 
Rating:
3.0

I was charged over bill and I could not aware of that until I saw my credit card statement now I have to dispute the over charge.

Hayat P.  |  Overall Experience 
Rating:
5.0

Hello I appreciate all that Uhaul offers, I have used your moving trucks multiple times and have always been satisfied with your trucks and service. This was the first storage unit I’ve rented with no disappointments in the quality of the unit or from your service. Everything has been stellar and I thank you! My suggestion for Uhaul would be to maybe come up with a loyalty program for your valued customers with perks. Thank you once again and I will be back to use your services again in one way or another. Alan Woodard

Alan W.  |  Overall Experience 
Rating:
5.0

Nolan was a great help and I found his courteaus and kind demeanor to be refreshing and uplifitng.

Orlando P.  |  First Impressions 
Rating:
5.0

You might consider lubricating door tracks.

Christopher B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

geoffrey b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeremy H.  |  First Impressions 
Rating:
5.0

I used the storage locker for short-term storage of my late father's household goods until I could get the auction house to come pick them up. The check-in process was very slow due to computer issues, but the person who checked me in provided the contract and lock to me for pick-up later in the day. The check-out process was very quick. Both people I dealt with were very polite and efficient. At a difficult time of dealing with the death of a close family member, patronizing U-Haul simplified things for me. Thank you very much!

Christine M.  |  Overall Experience 
Rating:
1.0

This was the worst experience and an utter waste of time. The locker was supposed to be 5’x5’ and turned out to be significantly smaller at roughly 3.5’x4’. I immediately raised the issue with the staff only to be told the dimensions were only approximate. I’m willing to accept the space being off by a few inches, but it’s simply insulting to claim a few feet as approximate. Maybe next time I’ll just pay the approximate price... which by Uhaul standards could acceptably be off by 60%!

Robin S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

jaime k.  |  Overall Experience 
Rating:
4.0

Price is a little much for small lockers . But over all worked for temporary needs .

adam l.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Byron B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john j.  |  First Impressions 
Rating:
5.0

The counter staff person that I booked my storage unit with was having problems with slow computer processing of my reservation. Rather than have me wait, he gave me my access card and provided the storage lock free of charge. This location actually cancelled a reservation I had made earlier in the month because of confusion regarding the date. But because of the excellent service I received with my storage locker, I am again pleased with U-Haul.

Christine M.  |  First Impressions 
Rating:
5.0

It was a nice and way experience Thank youU-Haul.

Aida K.  |  Overall Experience 
Rating:
2.0

I booked a 10 by 30 unit unit to get a 10 by 20 with no one even telling me anything... it is very disappointing to think you booked your unit and your sales rep saying sorry we have none.

LOUKAS A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gerald G.  |  Overall Experience 
Rating:
4.0

Good unit but multiple rate increases. I live in Ayr, and got same size for 79.00. this is more convenient and saves money

DANIEL M.  |  Overall Experience 
Rating:
5.0

Great experience, I didn’t pay as it was a promo with a truck rental and there was no BS. Staff was very helpful and friendly.

WILLIAM S.  |  Overall Experience 
Rating:
5.0

The service went flawless, the staff specially the person that took care of me (I believe his name is Mario Bengle) was very professional and very helpful. The storage is super clean and well maintained. I would highly recommend Renting and storing at this facility.

Don L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GERRY S.  |  Overall Experience 
Rating:
5.0

The staff are friendly and helpful

martin l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Svetlana K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

maria s.  |  First Impressions 
Rating:
5.0

Great storage service! Super convenient during moves, felt secure. Great staff. Thanks for everything!

Gizem O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM R.  |  Overall Experience 
Rating:
1.0

When you cannot allow a customer to have a cube it box drop off allowed on property making it difficult for customers move because you are hoping for Uhaul to do it, so you make the money In 3 years the fee kept going up 125 dollars to 135 dollars, terrible in that sense

STEVEN R.  |  Overall Experience 
Rating:
5.0

The whole process of moving in and out was so simple and stress free thanks to the great staff

Jenna P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mireille S.  |  First Impressions 
Rating:
5.0

The location manager helped me She is great

Shiva G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andreas A.  |  Overall Experience 
Rating:
5.0

If I need storage again I will definitely return.

Dawn H.  |  Overall Experience 
Rating:
1.0

I had a very bad experience. Only two of your staff are friendly the others were short, Rude bad customer service, I couldn't move out fast enough.

Dieter B.  |  Overall Experience 
Rating:
5.0

Very clean facilitiy

Spyros C.  |  Overall Experience 
Rating:
5.0

friendly helpful staff. Clean facility.

WILLIAM R.  |  First Impressions 
Rating:
5.0

I also rented 3 trucks within a month and half... My only complaint is that the last truck I rented, couldn't pick it up until 9 am as that's when you opened. With a 9am pickup time (instead of 7am) you end up.moving late into the day and nobody likes that. Earlier you start, the earlier you finish. Should open 7am .7 days/week. I know you have this truck share thing but alot of us older people have a hard time with all that online gibberish....lol...seriously we do.😀

Steven S.  |  Overall Experience 
Rating:
5.0

Outstanding customer service and very Covid-19 safe environment. Very pleased with my experience!

David L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rudo M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robert M.  |  Overall Experience 
Rating:
4.0

I appreciated the service. Pros- Easy account set up, friendly staff, and great prices. Cons- Need more camera surveillance throughout the compound, extended and 24hr access only for registered business owners/contractors. Either chosen access type should be available to ALL customers, at least extended access to all with contractors/business owners continuing to receive 24hr access but as a type of business ownership bonus for choosing to store with UHaul. The access issue is kind of a big deal to me as my wife and I started a family owned business venture specializing in Lawn care/Winter Maintenance. It's off to a rough start but our operating hrs are an 'On Call 24Hrs', 'You Make The Call and We'll Be There!'.. Unfortunately the business is unregistered with BBB...but policy is policy. Anyway great service great staff and highly recommended. Thanks UHaul Fairway!

Aaron N.  |  First Impressions 
Rating:
5.0

Our experience continues to be great, anytime we've required a truck or storage for short period, they have been friendly and very helpful. We wouldn't go anywhere else. Great friendly service, no question!

Don V.  |  Overall Experience 
Rating:
5.0

This location is terrific in every aspect of service from storage rental to vehicles and accessories for moving. The staff is very knowledgeable and very helpful. I would definitely use their services again if the need should arise. I highly recommend this Uhaul location.

Marion B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charmaine M.  |  Overall Experience 
Rating:
1.0

Most annoying survey ever!

Matthew V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KATE M.  |  Overall Experience 
Rating:
5.0

Each time I visited the store for moving supplies the staff were friendly and helpful. I was always helped quickly and it really was appreciated especially as we moved during the coronavirus outbreak.

Christine B.  |  First Impressions 
Rating:
5.0

I rented a unit for 6 months at U-Haul, from November to May. My belongings were stored safely in a clean and safe environment. Staff was very accommodating and friendly especially the store manager Brandee. If I need storage in future I would definately consider U-Haul to be one of my 1st choices.

Andrew f.  |  Overall Experience 
Rating:
5.0

Clean, easily accessible facility; friendly, helpful staff; and varied, affordable storage solutions.

Shawn J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

liz p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Spyros C.  |  First Impressions 
Rating:
5.0

Great crew at the location. Very helpful. Went out of their way.

Tim D.  |  Overall Experience 
Rating:
5.0

Thanks for your hard work at a difficult time.

Andrew N.  |  Overall Experience 
Rating:
5.0

Great friendly staff! Appreciate all their help👌

geoffrey b.  |  First Impressions 
Rating:
3.0

Some staff were quite rude each time we saw them at the facility. Most were nice and helpful. The staff that helped me today were excellent.

Chelsea W.  |  Overall Experience 
Rating:
4.0

The prices seem a bit high. But everything else was great

Jennifer R.  |  First Impressions 
Rating:
5.0

They fix anything you have a problem with.

Jessica S.  |  Overall Experience 
Rating:
5.0

Online booking was especially helpful.

Jordan S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

randy p.  |  First Impressions 
Rating:
5.0

Good👍

Armando A.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

april r.  |  Overall Experience 
Rating:
4.0

My experience with U-Haul Fairway was all good except for twice they got my e-mail address wrong. I was notified by my server that it was wrong. Everything else was handled well and I certainly would recommend Fairway Road to people. They had all the services I needed.

earl h.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Katherine S.  |  Overall Experience 
Rating:
5.0

Very friendly managers, would recommend!

Leng T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Allan K.  |  First Impressions 
Rating:
5.0

Would go there again no problem

Christian S.  |  Overall Experience 
Rating:
1.0

Unfortunately when I reached there was no light working in my Unit and it took almost two extra hrs since they had to work in cellphone light. And I was charged 250$ extra. I called cus. service but

Maira F.  |  First Impressions 
Rating:
5.0

Much easier than would have expected and the free lock was a big win.

Michael E.  |  Online Move In 
Rating:
5.0

Very good service fast and reliable.

randy p.  |  First Impressions 
Rating:
4.0

Very friendly staff... no complaints. Everything went well! Thanks.

Angela T.  |  First Impressions 
Rating:
4.0

Ok

tom g.  |  Overall Experience 
Rating:
2.0

Poorly treated during a family crisis. All U Haul wanted was to tack on late fees. Not a good way to treat customers. I had no plans on cancelling, but treatment forced me

hugh m.  |  Overall Experience 
Rating:
5.0

We have used U-Haul in various cities and have always been pleased with the facilities and the level of service.

John M.  |  Overall Experience 
Rating:
5.0

Would use them again

mark r.  |  Overall Experience 
Rating:
5.0

The service provided when organizing my needs was excellent.

Susan H.  |  Overall Experience 
Rating:
4.0

The trucks I had requested were not in the truck

Tom F.  |  Overall Experience 
Rating:
5.0

Very friendly staff and the best rates.

Insaf J.  |  First Impressions 
Rating:
5.0

Thank you.

Kelly T.  |  First Impressions 
Rating:
5.0

no comment

Linda G.  |  Overall Experience 
Rating:
4.0

Had my storage locker for 6 months, staff was friendly and Manager Brandii was great. Only thing to change is I was never able to access my account online to pay always had to go to the facility.

pamela r.  |  Overall Experience 
Rating:
5.0

Great people

Karar S.  |  First Impressions 
Rating:
5.0

Thank you so much for providing a storage area for us. We certainly are appreciative for your expertise and professionalism. W McGill

Wayne M.  |  Overall Experience 
Rating:
5.0

I had wonderful service, even when I made an error in my booking. The move for my mothers belongings after she had died, went smoothly due to the support provided by the staff member Jen.

Susan H.  |  First Impressions 
Rating:
5.0

Staff were helpful and both the return of the trailer and loading into the storage unit were easy. No complaints at all.

Andreas A.  |  First Impressions 
Rating:
4.0

Yippee.

nicolin p.  |  Overall Experience 
Rating:
5.0

Great service!

Kely B.  |  Overall Experience 
Rating:
5.0

The employee helped me for everything She was very polite and was ready to help every time

Shiva G.  |  First Impressions 
Rating:
5.0

Great storage unit

melody p.  |  Overall Experience 
Rating:
1.0

Terrible

Cavashna S.  |  Overall Experience 
Rating:
5.0

Very friendly staff. Efficient. Good service. In and out quickly. What else would I ask for?

David P.  |  First Impressions 
Rating:
5.0

Too thumbs up!

Larsen l.  |  First Impressions 
Rating:
2.0

Not impressed

Andria B.  |  Overall Experience 
Rating:
4.0

Unfortunately I had 2 breakins to my work trailer. First time several appliances were taken, 2nd time the trailer was empty so no items were taken.

ROBERT S.  |  Overall Experience 
Rating:
1.0

I already spoke to uhaul head office customer service regarding the issue that I experienced with doughter of owner of the location (according to her as she said they own it and she was given attitud

Basman K.  |  Overall Experience 
Rating:
5.0

Easy access, safe and secure facility.

david W.  |  Overall Experience 
Rating:
5.0

Great experience

stephanie v.  |  Overall Experience 
Rating:
5.0

Friendly staff, well maintained facility and very convenient.

kevar h.  |  Overall Experience 
Rating:
5.0

Excellent service! Easy to book and get everything stored in the unit.

Dianne V.  |  Overall Experience 
Rating:
5.0

Great Staff, Service and facility nice, clean and security entrance.

Chirag P.  |  Overall Experience 
Rating:
5.0

Fast, friendly and knowledgeable service.

Celine B.  |  First Impressions 
Rating:
5.0

The only thing that I would have liked to have different would be an actual light in the unit if I came in after hours I could not see what I was looking for unless I brought a flashlight.

Krystal M.  |  Overall Experience 
Rating:
5.0

Enjoyed having my car and things stored here, clean facility and amazing staff. always welcoming and knowledgeable

Dennis D.  |  Overall Experience 
Rating:
4.0

the hallway was well-lit, our locker had a light bulb, however it didn't work. We accessed our locker in daylight hours, so it was not an issue, but it would have been nice to have a working light

Karen S.  |  Overall Experience 
Rating:
4.0

This is our second experience with your location, and as previous, staff was friendly and accommodating. Thank you

marlin r.  |  Overall Experience 
Rating:
1.0

I will never use uhaul again

rudy g.  |  Overall Experience 
Rating:
1.0

Sales representative has tried to change me after I’ve got a free month offer. Apply an additional payment such as lock or insurance.

EMIL G.  |  First Impressions 
Rating:
4.0

There was a massive pile of ice in front of the door that wasn’t cleared away for over a week. We almost fell a few times loading the unit. Otherwise it was a clean, well maintained unit.

Michaela P.  |  Overall Experience 
Rating:
5.0

Was always treated by friendly efficient staff. VERY CLEAN building and premises.... would recommend this place to anyone anytime. Very well managed

KRISZTINA T.  |  Overall Experience 
Rating:
5.0

Very professional and courteous experience.

jeff r.  |  Overall Experience 
Rating:
5.0

Everyone I spoke with was kind and helpful. They offer all packing needs from boxes to dollies, and blankets If you want a great moving experience, I recommend using uhaul for all your moving needs!!

Jessie v.  |  First Impressions 
Rating:
5.0

I was very pleased with the unit. The staff was very helpful and met all our needs. We no longer needed the unit, thus the reason for moving out of the unit. I would definitely recommend you.

wilma d.  |  Overall Experience 
Rating:
5.0

Jason and Brandee always offer top notch service.

Ryan S.  |  Overall Experience 
Rating:
5.0

One Way Truck rental from Ottawa to Kitchener with some storage at the Kitchener end, great service start to finish, great rates. thanks Dan

dan w.  |  Overall Experience 
Rating:
4.0

positive experience, staff were very helpful

Pascal D.  |  First Impressions 
Rating:
5.0

The facilities and staff were great. I would definitely use uhaul again.

mark l.  |  Overall Experience 
Rating:
5.0

Thank you!

Agata P.  |  Overall Experience 
Rating:
5.0

This facility has served me quite well and I will definitely consider using them again when I need moving or storage solutions

Eric F.  |  Overall Experience 
Rating:
5.0

Great

Andre L.  |  Overall Experience 
Rating:
4.0

Very great service.

aron k.  |  Overall Experience 
Rating:
5.0

The service was excellent, the storage unit easily accessed and the truck a pleasure to drive. Thank you

marlin r.  |  First Impressions 
Rating:
3.0

The staff was friendly. when we arrived in site last evening to unload stuff into our unit, the entry card they gave us did not work. on-site staff were very helpful and fixed the problem after hours

Paula B.  |  First Impressions 
Rating:
5.0

The clerk was polite and helpful. Did it take long to get paperwork done.

Paula B.  |  First Impressions 
Rating:
5.0

Excellent in all respects. Would highly recommend.

john s.  |  Overall Experience 
Rating:
5.0

I was treated really well there, people so very helpful!! Thanks for everything you did for me there!! God bless, angeline

angeline g.  |  Overall Experience 
Rating:
5.0

Very accommodating!

Amanda H.  |  Overall Experience 
Rating:
4.0

The facility is well maintained.

NICK W.  |  Overall Experience 
Rating:
1.0

Even though I always have money in my account, I was constantly charged late fees and recieved emails and calls saying I was past due. I was told this due to the new "computer system"

SHAREE M.  |  Overall Experience 
Rating:
4.0

Lock up was clean and ready. Staff were friendly and efficient

Richard W.  |  Reservation 
Rating:
5.0

It would be more consumer friendly if you offered a 1/2 month rental. My end of month was the 26th and I moved out on the 3rd. In hindsight, I should have left my lock on until Nov 25th.

Valerie G.  |  Overall Experience 
Rating:
3.0

A 10×10 is really 9×9 1/2. My card was not set up properly and had no access before 8 am.

David M.  |  Overall Experience 
Rating:
5.0

great place for storage

Peter G.  |  Reservation 
Rating:
4.0

Good storage, great customer service. A little pricey tho, and had a little problem with a payment not processing properly. Would have been a system glitch. Other than that it was worth it.

matt c.  |  Overall Experience 
Rating:
5.0

I was out of town for a funeral and the store manager was able to waive the next months rent since I was a few days late. Huge thank you to her (Kitchener Fairview location)

Michael G.  |  Overall Experience 
Rating:
5.0

I had no problems and everything went smoothly!

Alexander A.  |  Reservation 
Rating:
5.0

The staff were friendly and professional.

Denise A.  |  Overall Experience 
Rating:
3.0

Storage unit had no lighting hours were terrible locks were rusting and could not open storage for almost half hour

khalil A.  |  Overall Experience 
Rating:
5.0

The cleanest and secure storages location on Fairway Rd I ever rent. The staff is very friendly and helpful I strongly recommend to everyone this location Nicole

Nicoleta L.  |  Overall Experience 
Rating:
5.0

I highly recommend U Haul for all your moving they really treat you with respect and U Haul really care about there Customer Thanks Again Rob M

rob m.  |  Reservation 
Rating:
5.0

Great service.. much appreciated!

MELANIE B.  |  Reservation 
Rating:
4.0

Good service, but the storage is a little hard to access through a hallway. Overall nice place.

Linda L.  |  Reservation 
Rating:
5.0

Friendly and helpful staff, made my dreadful long-distance moving less unpleasant :)

Yuanpei G.  |  Reservation 
Rating:
3.0

Unit suggestions are misleading, you are forced to buy a lock that will never be used again.

Elvis L.  |  Overall Experience 
Rating:
4.0

Staff very helpful.

Claire P.  |  Overall Experience 
Rating:
5.0

We appreciated the great service we got from your establishment. Everyone was curtious and helpful. As well, the bathroom was kept very clean. Thank you. John

JOHN S.  |  Overall Experience 
Rating:
5.0

The customer Representatives took care of me and my needs quickly and very friendly I was very pleased

james a.  |  Reservation 
Rating:
5.0

I was extremely satisfied with my experience at U-Haul (Fairway Road). One thing I wish they had was more parking spaces for the store itself. It's very tight quarters.

Gini K.  |  Overall Experience 
Rating:
4.0

The facilities are well kept and well attended. The Only negative Is they raise the cost of the rental every eight months and that is onerous.

NORMA A.  |  Overall Experience 
Rating:
4.0

No complaints

MICHAEL B.  |  Overall Experience 
Rating:
4.0

Excellent service

Stephen Y.  |  Overall Experience 
Rating:
5.0

good place. no problems

Bill O.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top