Customer Reviews for U-Haul Moving & Storage at Fairway Rd

5464 reviews

555 Fairway Rd S   Kitchener, ON N2C1X4
(Entrance located between StarBucks and Wendell Motors)

(519) 893-2222

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(519) 893-2222

555 Fairway Rd S
Kitchener, ON N2C1X4
(Entrance located between StarBucks and Wendell Motors)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

In addition to the truck I rented blankets. The fee for the blankets was $20. I returned the truck clean and in the same condition as rented. This location charged me a $25 cleaning fee because the blankets were not folded. The contract does not state blankets must be folded on return. Total money grab, in the age of Covid these blankets are going to be washed, honestly what does folding do ? Do not use this location.

Neil S. 
Rating:
4.0

Customer did not leave a comment.

Zlatko J. 
Rating:
5.0

Customer did not leave a comment.

Jennifer N. 
Rating:
5.0

My first time driving a 10' long truck. I had absolutely no issues/problems whatsoever. It gave me a few hours of feeling as though I was tall considering I am only 4' 11" lol.

DOREENM F. 
Rating:
3.0

Your Canadian online reservation system need technical repairs! This is the second time that I have rented in 3 months. Your online system has a glitch that will not allow you to complete the full registration. You must call customer service only to be told that your system doesn't like Ontario driver license registration input. What??? Isn't that to whole point of online registration in that you can do it yourself without having to call your American office, wait on hold indefinitely and then have to actually go the location to finish your online reservation??? Staff even advise you on the phone that they have a problem with full online registration !! Dahhh Time to fix your glitch. Thank you.

gerard O. 
Rating:
4.0

Customer did not leave a comment.

Victor K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
4.0

Customer did not leave a comment.

Carson L. 
Rating:
5.0

Used the car hauler, great umit

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

ANGELAM R. 
Rating:
5.0

Customer did not leave a comment.

Harmanraj G. 
Rating:
5.0

Customer did not leave a comment.

Troy S. 
Rating:
5.0

Customer did not leave a comment.

Sandra R. 
Rating:
5.0

Was a great experience! Had some minor issues with the electrical wiring on my truck but Jake helped us to resolve it and got us on our way. He went above and beyond my expectations. Thanks Jake!!

ROBERT J. 
Rating:
5.0

Customer did not leave a comment.

DANIEL N. 
Rating:
4.0

Customer did not leave a comment.

TREVOR B. 
Rating:
4.0

My biggest issue is when I tried to call a local U Haul number and I got diverted to a US customer service agent who apparently did not have access to my account so I get put on hold indefinitely while they try and reach the local number. Seems circuitous, time consuming and inefficient. But the person that I’ve dealt with via email [Brandee] was wonderful.

stacey Y.  |  First Impressions 
Rating:
5.0

everything went well- no complaints. very helpful staff.

Jordan L. 
Rating:
5.0

Customer did not leave a comment.

Joseph G. 
Rating:
5.0

Customer did not leave a comment.

FREDDYS P. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA F.  |  First Impressions 
Rating:
1.0

Overall terrible experience. From ordering online, receiving confirming my order but not at the correct time or for the correct timeframe. Only thing they got right was the day I ordered it for. Had to return within 6 hours and could not get in to daughters new place until next day. Received invoice and we were charged a gas surcharge and my husband filled up the tank to where it was previously!!! Never will we use this service again. Overall terrible experience.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

FAVIOLA O. 
Rating:
5.0

Customer did not leave a comment.

corrine m.  |  Overall Experience 
Rating:
5.0

My uhaul reservation was changed without notice. This could have cause significant issues with my move if the Fairway location wasn't able to accommodate me. How uhaul change someone reservation from 10am to 6:30pm when I booked over a month in advance?

Sarah C. 
Rating:
5.0

Customer did not leave a comment.

JAMESE R. 
Rating:
5.0

When you allow booking on-line and indicate a trailer is in stock at a location and have a guarentee a customer shouldn't have to drive to a neighboring city to get it

JOHN R. 
Rating:
5.0

Customer did not leave a comment.

DEBRA H. 
Rating:
1.0

The parking is terrible and no one helps you when you are trying to press the button to get out of the gate ,no code nothing!!! Don't use this location!!!

PATRICK G. 
Rating:
5.0

appreciate

DAMERBEREKET G. 
Rating:
5.0

Customer did not leave a comment.

Jaroslav Yara R. 
Rating:
5.0

Reserved a contactless pickup so we wouldn't have to go into the building because of covid. We had to go into building and wait in line then through the building to get to the lot, I know parking is limited and this location is geared more to storage but the truck was in the very back corner of the lot. After completing the online found my truck steps I had to walk all the way back up to the building and wait again to get the key. The staff were all very helpful and very nice but it probably would have been faster and more convenient to just do it the person way.

Heidi S. 
Rating:
4.0

Customer did not leave a comment.

MARKA J. 
Rating:
4.0

I found staff very helpful and accommodating. Keep it up.

JOSEPHA S. 
Rating:
4.0

Customer did not leave a comment.

Jaime R. 
Rating:
5.0

Customer did not leave a comment.

DUCTHO N. 
Rating:
2.0

My license was expired bc of the pandemic and inability to take driver's test. Ministry if transportation has ruled all expired licenses are extended until January 2022. The girl at the counter was very rude to me and told me mine was expired "too long ago" and that I could go to service ontario. I explained I could not bc i need a road test and in my area they are not booking until October 2021. She would not accept my license. I think uhaul needs to understand the implications of the pandemic to drivers licenses and include this in their policies. I was fortunate to have a friend with me who booked on my behalf. This was very stressful and as I needed the uhaul for work to move clients, it was essential that I be able to book a truck. I work in the shelter system and am a housing stability case manager for youth. I was very put off by my experience but what is more important is that if I hadn't had a friend with me, I woukd not have been able to move 3 clients and they woukd have had to remain unhoused or in the shelter system until another uhaul could be booked.

EMMACATHERINE W. 
Rating:
5.0

Customer did not leave a comment.

andy H. 
Rating:
5.0

Customer did not leave a comment.

EVANJOHN BENEDIC F. 
Rating:
5.0

I would not recommend a uhaul as I personally feel uhaul over books their trucks. Nothing towards anyone store..... uhaul is booked online and simply over books there trucks.

Laura H. 
Rating:
4.0

The rental truck was clean, when we loading it's begun poring down the rain and some of our valuables got wet. I also rent the truck for 14hrs which is from 5:30pm to 7:30am and we're able to finished after 5hrs and returned truck back to same location. They sent me a bill extra $40+tax with after hours charge. When I picking up the truck I told then I will return the truck earlier, but just in case I may need for max hrs to go, nobody told me there applicable hidden charges.

LEVENT G. 
Rating:
5.0

Customer did not leave a comment.

MAHMOUD A. 
Rating:
5.0

Very easy and professional. Thank you.

Mike J. 
Rating:
5.0

Customer did not leave a comment.

Anna L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jerry R. 
Rating:
5.0

Sign for pickup parking would stop confusion at office. A guy left his truck in the thru lane next to return lane thus blocking my access to the propper parking spots for registration. Other then this the experience was the reason l pass other uhauls to deal with these guys...they're great.

WILLIAMR A. 
Rating:
5.0

Customer did not leave a comment.

STEWART B. 
Rating:
4.0

Scan tag on key ring would help. Scanner at drop box. Scan the tag put in drop box. Then all confirmed instantly that is returned. Can't find in my email where to complete myself. I got about 8 e mails today and can't find how to verify drop off

Anthony T. 
Rating:
5.0

All good I would say! I will be in need of your services again within the next 2 weeks.

PHILIPANTHONY J. 
Rating:
5.0

Difficulty in teaching uhaul by phone sometimes

CLAUDIA A W. 
Rating:
5.0

I was impressed. I had seen mixed reviews but my experience was great. The customer service rep was friendly, patient, kind and informative. She answered all my questions. I don't believe you need to anything differently for next customers, based on my experience. But I think customers need to reciprocate politeness, patience, and gratitude. I get frustrated when I see customers being rude or disrespectful to ay customer service person.

Debashis D. 
Rating:
5.0

Customer did not leave a comment.

Mike W. 
Rating:
3.0

Customer did not leave a comment.

KARENJANE M. 
Rating:
5.0

Customer did not leave a comment.

Jonathan B. 
Rating:
5.0

Excellent experience.

ROBERTM S. 
Rating:
5.0

Customer did not leave a comment.

Melvin B. 
Rating:
4.0

Customer did not leave a comment.

VICKI E. 
Rating:
3.0

I find it hard to answer whether I would recommend this location since I find all of the Uhaul locations are pretty average and with virtually no competition they don't need to be pleasant in order to keep your business. I ordered a furniture dolly when I placed my order online. They told me they didn't have one when I went to pick up the truck. I said why wouldn't they if it let me choose it on line. I was told they haven't had them for weeks and was not apologetic about it in the least

Dave W. 
Rating:
3.0

Dolly's wheel was wobbly

AARONALEXANDER S. 
Rating:
5.0

Customer did not leave a comment.

JOSE D. 
Rating:
5.0

Customer did not leave a comment.

MELVINBRIAN B. 
Rating:
5.0

Thank you for an easy and quick process and reliable equipment!

NANCYE N. 
Rating:
5.0

all good

Jim F. 
Rating:
5.0

No comments at this time. My experience went flawlessly - the employees were professional, quick, and knowledgeable.

JOHN D. 
Rating:
1.0

Rates are not transparent. Customer service is poor.

JACOB M. 
Rating:
5.0

Customer did not leave a comment.

CONNORJOSEPH B. 
Rating:
4.0

Mobile/Online check in and return is too time consuming. Would not use again.

Marilyn G. 
Rating:
5.0

Customer did not leave a comment.

JAYNEA C. 
Rating:
5.0

Victoria was excellent. Very friendly, helpful, attentive, and a pleasure to deal with. Thank you Victoria

RUSSELL P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL-H W. 
Rating:
5.0

Customer did not leave a comment.

Bryndon F. 
Rating:
5.0

Love this place. Kept my crap safe. Thanks!

Anne B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sorin S. 
Rating:
5.0

Customer did not leave a comment.

Katie H. 
Rating:
5.0

Super helpful group of peoples thank you.

VICTORB F. 
Rating:
1.0

Hire those peaple they have knowledge for understand at responsible and respectful not those who are talking like street

NEMATULLAH Q. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDRU GEORGE P. 
Rating:
4.0

Only concern is that you cannot get a hold of this location on the phone

FRANK O. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
5.0

My only complaint is that this location does not have parking to leave your personal vehicle.

Nicholas C. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH L. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL T. 
Rating:
5.0

Was there for me when I needed them most.

Deana M.  |  Overall Experience 
Rating:
5.0

Great ataf

ROBERTO AUGUSTO A. 
Rating:
3.0

Hello I requested drop off prior to 5pm. I was never told I had to Pay additional day of $40! For a few hours late, we were stuck in the protest as you seen on the news there was over 100,000 dump trucks going 30km on the highway. As well no where on my contracts says I am to pay $4.5 per litre!! Thats outrageous. Can you please get back to me so we can figure out what to do? to note i recieved a tow dolly that the lights were hanging from the sockets...

MATHEWVERNON T. 
Rating:
5.0

We used U haul storage on Fairway for 8 years. We were satisfied. Thank you.

GARRY P.  |  Overall Experience 
Rating:
5.0

Every part of this experience was easy and excellent!

Mark G. 
Rating:
4.0

Very friendly and helpful staff!

Carl V.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Sky S. 
Rating:
5.0

Desk staff were friendly and helpful. Very pleasant experience.

Amy S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda F.  |  First Impressions 
Rating:
4.0

If you are already charging 59 cents per km for vehicle other than 19.99$ also for vehicle and still customer needs to pay for gas. Why you charge 2 different amount for vehicle? You should consider gas in 59 cents per km.

HASMUKH D. 
Rating:
5.0

Staff was very friendly snd helpful

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

DEANA D. 
Rating:
5.0

Customer did not leave a comment.

MICHAELA M. 
Rating:
5.0

Customer did not leave a comment.

REUBENF K. 
Rating:
5.0

Customer did not leave a comment.

LEE B. 
Rating:
1.0

I was charged for two rental periods despite retuning a trailer for 6 hours at 9:30 AM and returning the rented trailer at 3 o'clock PM on Saturday, April 10th. Upon receiving the invoice at 5:52 PM, I called to dispute the double charge when I had returned the trailer three hours previously and was told the second rental period would be dropped. It currently has not been dropped and I see no particular reason to return to this location for future rentals when it is more interested in running a scam to double-charge customers than a legitimate business.

PAUL P. 
Rating:
5.0

Staff are great! Thank you for awesome customer service

ALANNAH MARIE K. 
Rating:
5.0

Customer did not leave a comment.

ANGELAM R. 
Rating:
5.0

I was totally happy with the serve and the trailer 👍

Susan S. 
Rating:
5.0

Customer did not leave a comment.

JAMIEDONALD G. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
5.0

Customer did not leave a comment.

DAILENG K. 
Rating:
1.0

Followed directions given to me by uhaul. Alarm went off when I opened unit. Went and spoke with management, they "helped" me briefly. When returning to unit, alarm went off a second time. Returned to talk with management, they had left for the day. Returned to unit a third time - no alarm. Was told there would be a lock in the unit - no lock present. Luckily I had a lock in my car, installed on unit. When returning a week later, there was a management lock on my unit because my lock was improper type. The potential was there to make the online check -in smooth, but execution was so unbelievably poor.

Jeremy A.  |  Online Move In 
Rating:
5.0

Great experience, only issue was when arriving to register for our reserved large 20 x 10 storage unit, they told us they didn’t have any available. We were confused as to why it would let us reserve the unit if it wasn’t available but they accommodated us with 2 10x10 units which was fine in the end. Otherwise, great, clean, friendly facility that I would recommend using.

Alexandra S.  |  Overall Experience 
Rating:
1.0

Get rid of your virtual sign out- it doesn't work. I wasted one hour of moving day trying to sort through your system with your employees. I don't use uhaul as I've never had a positive experience and hopefully my sister has learned a lesson and won't book through your company again either.

VALANTINA E. 
Rating:
5.0

Great service!

Altaf R. 
Rating:
3.0

Travelled 16 Klm never checked the gas tank they said it had 5/8 and I came back with 1/2 tank how could that be for 16klm wanted $24.00 extra in gas

KEVINM F. 
Rating:
1.0

I would like someone to call me to discuss. I'm very upset about the sudden change in my pickup location. And then being charged for extra kilometres due to the location being far from my house! I am NOT happy!

Cassandra H. 
Rating:
5.0

Customer did not leave a comment.

ZIVOJIN P. 
Rating:
2.0

I had already been on the road for 10 minutes when I got a text message regarding the condition of the truck. Typically a staff escorts the renter to the vehicle and a circle check is done prior to leaving the lot. I took my own photos as evidence but send me a text message for a circle check survey after I was already gone and driving is silly, then by the time I opened the Linkin the message it had expired. I'm also curious as to how the vehicle was cleaned to follow safe Covid protocols as there was general grime all over the interior and common touch points had not appeared to have been wiped down for some time. The gentleman who I returned the keys to was much more engaging and better to work with. The person I dealt with upon pickup of the truck must have been 5 minutes past their shift end.

Andrew S. 
Rating:
4.0

Customer did not leave a comment.

CHAD L. 
Rating:
4.0

The alarms were annoying, grateful for the security, but unsure why we set them off...somehow I logged into the buildings incorrectly???

nancy f.  |  Overall Experience 
Rating:
3.0

I was disappointed that staff had parked in front of our unit and that the lock was not inside the storage unit as indicated in the instructions. I had to go into the office to get the lock.

Amanda A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jiaming Y.  |  Overall Experience 
Rating:
5.0

Thank you very much for your friendly costumer service Best regards, Marka Klucik

Marka K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ben B.  |  Overall Experience 
Rating:
3.0

My overall experience with the staff and the facility was good. The staff were very helpful and accommodating in resolving my issues with the storage unit I rented. However the unit I had rented, I am not pleased with. The framing and the drywall are coming apart. With minimum effort, I would be able to enter the adjacent storage unit. The door to the unit I had rented was difficult to open and close. I had to exert a high level of effort just to get into the unit and to close the the unit. The door track is bent and the door looks beat up.

Christopher N.  |  First Impressions 
Rating:
5.0

Pricing is a problem. Over 25% increase on my unit bill in less than 5 yrs. Can get a larger size unit, with same interior climate control features, for 25% less money at another U Haul location. Lesson learned: shop around.

RICHARD B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeannette H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alyssa D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gary M.  |  Overall Experience 
Rating:
5.0

This is an excellent facility with great service.

Jeremy H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ian T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Artline S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

BRIAN M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alison C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Neil T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHEAL W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael E.  |  First Impressions 
Rating:
5.0

You guys work with your customers. Pleasant and kind.

Sabrina S.  |  First Impressions 
Rating:
4.0

Later access hours would be great :)

Christine B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bruce or Elizabeth R.  |  Overall Experience 
Rating:
5.0

I liked seeing friendly staff ride around on bicycles. I liked seeing poor people getting evicted and then putting needless garbage into storage like pop bottles and dirty mop buckets.

Ryan B.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

candice p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

martin l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Isiah R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john j.  |  Overall Experience 
Rating:
5.0

I was pleased with the service and the facility. Security was excellent.

Byron B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charmaine S.  |  Overall Experience 
Rating:
3.0

I was charged over bill and I could not aware of that until I saw my credit card statement now I have to dispute the over charge.

Hayat P.  |  Overall Experience 
Rating:
5.0

Hello I appreciate all that Uhaul offers, I have used your moving trucks multiple times and have always been satisfied with your trucks and service. This was the first storage unit I’ve rented with no disappointments in the quality of the unit or from your service. Everything has been stellar and I thank you! My suggestion for Uhaul would be to maybe come up with a loyalty program for your valued customers with perks. Thank you once again and I will be back to use your services again in one way or another. Alan Woodard

Alan W.  |  Overall Experience 
Rating:
5.0

Nolan was a great help and I found his courteaus and kind demeanor to be refreshing and uplifitng.

Orlando P.  |  First Impressions 
Rating:
5.0

You might consider lubricating door tracks.

Christopher B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

geoffrey b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeremy H.  |  First Impressions 
Rating:
5.0

I used the storage locker for short-term storage of my late father's household goods until I could get the auction house to come pick them up. The check-in process was very slow due to computer issues, but the person who checked me in provided the contract and lock to me for pick-up later in the day. The check-out process was very quick. Both people I dealt with were very polite and efficient. At a difficult time of dealing with the death of a close family member, patronizing U-Haul simplified things for me. Thank you very much!

Christine M.  |  Overall Experience 
Rating:
1.0

This was the worst experience and an utter waste of time. The locker was supposed to be 5’x5’ and turned out to be significantly smaller at roughly 3.5’x4’. I immediately raised the issue with the staff only to be told the dimensions were only approximate. I’m willing to accept the space being off by a few inches, but it’s simply insulting to claim a few feet as approximate. Maybe next time I’ll just pay the approximate price... which by Uhaul standards could acceptably be off by 60%!

Robin S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

jaime k.  |  Overall Experience 
Rating:
4.0

Price is a little much for small lockers . But over all worked for temporary needs .

adam l.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Byron B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john j.  |  First Impressions 
Rating:
5.0

The counter staff person that I booked my storage unit with was having problems with slow computer processing of my reservation. Rather than have me wait, he gave me my access card and provided the storage lock free of charge. This location actually cancelled a reservation I had made earlier in the month because of confusion regarding the date. But because of the excellent service I received with my storage locker, I am again pleased with U-Haul.

Christine M.  |  First Impressions 
Rating:
5.0

It was a nice and way experience Thank youU-Haul.

Aida K.  |  Overall Experience 
Rating:
2.0

I booked a 10 by 30 unit unit to get a 10 by 20 with no one even telling me anything... it is very disappointing to think you booked your unit and your sales rep saying sorry we have none.

LOUKAS A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gerald G.  |  Overall Experience 
Rating:
4.0

Good unit but multiple rate increases. I live in Ayr, and got same size for 79.00. this is more convenient and saves money

DANIEL M.  |  Overall Experience 
Rating:
5.0

Great experience, I didn’t pay as it was a promo with a truck rental and there was no BS. Staff was very helpful and friendly.

WILLIAM S.  |  Overall Experience 
Rating:
5.0

The service went flawless, the staff specially the person that took care of me (I believe his name is Mario Bengle) was very professional and very helpful. The storage is super clean and well maintained. I would highly recommend Renting and storing at this facility.

Don L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GERRY S.  |  Overall Experience 
Rating:
5.0

The staff are friendly and helpful

martin l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Svetlana K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

maria s.  |  First Impressions 
Rating:
5.0

Great storage service! Super convenient during moves, felt secure. Great staff. Thanks for everything!

Gizem O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM R.  |  Overall Experience 
Rating:
1.0

When you cannot allow a customer to have a cube it box drop off allowed on property making it difficult for customers move because you are hoping for Uhaul to do it, so you make the money In 3 years the fee kept going up 125 dollars to 135 dollars, terrible in that sense

STEVEN R.  |  Overall Experience 
Rating:
5.0

The whole process of moving in and out was so simple and stress free thanks to the great staff

Jenna P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mireille S.  |  First Impressions 
Rating:
5.0

The location manager helped me She is great

Shiva G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andreas A.  |  Overall Experience 
Rating:
5.0

If I need storage again I will definitely return.

Dawn H.  |  Overall Experience 
Rating:
1.0

I had a very bad experience. Only two of your staff are friendly the others were short, Rude bad customer service, I couldn't move out fast enough.

Dieter B.  |  Overall Experience 
Rating:
5.0

Very clean facilitiy

Spyros C.  |  Overall Experience 
Rating:
5.0

friendly helpful staff. Clean facility.

WILLIAM R.  |  First Impressions 
Rating:
5.0

I also rented 3 trucks within a month and half... My only complaint is that the last truck I rented, couldn't pick it up until 9 am as that's when you opened. With a 9am pickup time (instead of 7am) you end up.moving late into the day and nobody likes that. Earlier you start, the earlier you finish. Should open 7am .7 days/week. I know you have this truck share thing but alot of us older people have a hard time with all that online gibberish....lol...seriously we do.😀

Steven S.  |  Overall Experience 
Rating:
5.0

Outstanding customer service and very Covid-19 safe environment. Very pleased with my experience!

David L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rudo M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robert M.  |  Overall Experience 
Rating:
4.0

I appreciated the service. Pros- Easy account set up, friendly staff, and great prices. Cons- Need more camera surveillance throughout the compound, extended and 24hr access only for registered business owners/contractors. Either chosen access type should be available to ALL customers, at least extended access to all with contractors/business owners continuing to receive 24hr access but as a type of business ownership bonus for choosing to store with UHaul. The access issue is kind of a big deal to me as my wife and I started a family owned business venture specializing in Lawn care/Winter Maintenance. It's off to a rough start but our operating hrs are an 'On Call 24Hrs', 'You Make The Call and We'll Be There!'.. Unfortunately the business is unregistered with BBB...but policy is policy. Anyway great service great staff and highly recommended. Thanks UHaul Fairway!

Aaron N.  |  First Impressions 
Rating:
5.0

Our experience continues to be great, anytime we've required a truck or storage for short period, they have been friendly and very helpful. We wouldn't go anywhere else. Great friendly service, no question!

Don V.  |  Overall Experience 
Rating:
5.0

This location is terrific in every aspect of service from storage rental to vehicles and accessories for moving. The staff is very knowledgeable and very helpful. I would definitely use their services again if the need should arise. I highly recommend this Uhaul location.

Marion B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charmaine M.  |  Overall Experience 
Rating:
1.0

Most annoying survey ever!

Matthew V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KATE M.  |  Overall Experience 
Rating:
5.0

Each time I visited the store for moving supplies the staff were friendly and helpful. I was always helped quickly and it really was appreciated especially as we moved during the coronavirus outbreak.

Christine B.  |  First Impressions 
Rating:
5.0

I rented a unit for 6 months at U-Haul, from November to May. My belongings were stored safely in a clean and safe environment. Staff was very accommodating and friendly especially the store manager Brandee. If I need storage in future I would definately consider U-Haul to be one of my 1st choices.

Andrew f.  |  Overall Experience 
Rating:
5.0

Clean, easily accessible facility; friendly, helpful staff; and varied, affordable storage solutions.

Shawn J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

liz p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Spyros C.  |  First Impressions 
Rating:
5.0

Great crew at the location. Very helpful. Went out of their way.

Tim D.  |  Overall Experience 
Rating:
5.0

Thanks for your hard work at a difficult time.

Andrew N.  |  Overall Experience 
Rating:
5.0

Great friendly staff! Appreciate all their help👌

geoffrey b.  |  First Impressions 
Rating:
3.0

Some staff were quite rude each time we saw them at the facility. Most were nice and helpful. The staff that helped me today were excellent.

Chelsea W.  |  Overall Experience 
Rating:
4.0

The prices seem a bit high. But everything else was great

Jennifer R.  |  First Impressions 
Rating:
5.0

They fix anything you have a problem with.

Jessica S.  |  Overall Experience 
Rating:
5.0

Online booking was especially helpful.

Jordan S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

randy p.  |  First Impressions 
Rating:
5.0

Good👍

Armando A.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

april r.  |  Overall Experience 
Rating:
4.0

My experience with U-Haul Fairway was all good except for twice they got my e-mail address wrong. I was notified by my server that it was wrong. Everything else was handled well and I certainly would recommend Fairway Road to people. They had all the services I needed.

earl h.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Katherine S.  |  Overall Experience 
Rating:
5.0

Very friendly managers, would recommend!

Leng T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Allan K.  |  First Impressions 
Rating:
5.0

Would go there again no problem

Christian S.  |  Overall Experience 
Rating:
1.0

Unfortunately when I reached there was no light working in my Unit and it took almost two extra hrs since they had to work in cellphone light. And I was charged 250$ extra. I called cus. service but

Maira F.  |  First Impressions 
Rating:
5.0

Much easier than would have expected and the free lock was a big win.

Michael E.  |  Online Move In 
Rating:
5.0

Very good service fast and reliable.

randy p.  |  First Impressions 
Rating:
4.0

Very friendly staff... no complaints. Everything went well! Thanks.

Angela T.  |  First Impressions 
Rating:
4.0

Ok

tom g.  |  Overall Experience 
Rating:
2.0

Poorly treated during a family crisis. All U Haul wanted was to tack on late fees. Not a good way to treat customers. I had no plans on cancelling, but treatment forced me

hugh m.  |  Overall Experience 
Rating:
5.0

We have used U-Haul in various cities and have always been pleased with the facilities and the level of service.

John M.  |  Overall Experience 
Rating:
5.0

Would use them again

mark r.  |  Overall Experience 
Rating:
5.0

The service provided when organizing my needs was excellent.

Susan H.  |  Overall Experience 
Rating:
4.0

The trucks I had requested were not in the truck

Tom F.  |  Overall Experience 
Rating:
5.0

Very friendly staff and the best rates.

Insaf J.  |  First Impressions 
Rating:
5.0

Thank you.

Kelly T.  |  First Impressions 
Rating:
5.0

no comment

Linda G.  |  Overall Experience 
Rating:
4.0

Had my storage locker for 6 months, staff was friendly and Manager Brandii was great. Only thing to change is I was never able to access my account online to pay always had to go to the facility.

pamela r.  |  Overall Experience 
Rating:
5.0

Great people

Karar S.  |  First Impressions 
Rating:
5.0

Thank you so much for providing a storage area for us. We certainly are appreciative for your expertise and professionalism. W McGill

Wayne M.  |  Overall Experience 
Rating:
5.0

I had wonderful service, even when I made an error in my booking. The move for my mothers belongings after she had died, went smoothly due to the support provided by the staff member Jen.

Susan H.  |  First Impressions 
Rating:
5.0

Staff were helpful and both the return of the trailer and loading into the storage unit were easy. No complaints at all.

Andreas A.  |  First Impressions 
Rating:
4.0

Yippee.

nicolin p.  |  Overall Experience 
Rating:
5.0

Great service!

Kely B.  |  Overall Experience 
Rating:
5.0

The employee helped me for everything She was very polite and was ready to help every time

Shiva G.  |  First Impressions 
Rating:
5.0

Great storage unit

melody p.  |  Overall Experience 
Rating:
1.0

Terrible

Cavashna S.  |  Overall Experience 
Rating:
5.0

Very friendly staff. Efficient. Good service. In and out quickly. What else would I ask for?

David P.  |  First Impressions 
Rating:
5.0

Too thumbs up!

Larsen l.  |  First Impressions 
Rating:
2.0

Not impressed

Andria B.  |  Overall Experience 
Rating:
4.0

Unfortunately I had 2 breakins to my work trailer. First time several appliances were taken, 2nd time the trailer was empty so no items were taken.

ROBERT S.  |  Overall Experience 
Rating:
1.0

I already spoke to uhaul head office customer service regarding the issue that I experienced with doughter of owner of the location (according to her as she said they own it and she was given attitud

Basman K.  |  Overall Experience 
Rating:
5.0

Easy access, safe and secure facility.

david W.  |  Overall Experience 
Rating:
5.0

Great experience

stephanie v.  |  Overall Experience 
Rating:
5.0

Friendly staff, well maintained facility and very convenient.

kevar h.  |  Overall Experience 
Rating:
5.0

Excellent service! Easy to book and get everything stored in the unit.

Dianne V.  |  Overall Experience 
Rating:
5.0

Great Staff, Service and facility nice, clean and security entrance.

Chirag P.  |  Overall Experience 
Rating:
5.0

Fast, friendly and knowledgeable service.

Celine B.  |  First Impressions 
Rating:
5.0

The only thing that I would have liked to have different would be an actual light in the unit if I came in after hours I could not see what I was looking for unless I brought a flashlight.

Krystal M.  |  Overall Experience 
Rating:
5.0

Enjoyed having my car and things stored here, clean facility and amazing staff. always welcoming and knowledgeable

Dennis D.  |  Overall Experience 
Rating:
4.0

the hallway was well-lit, our locker had a light bulb, however it didn't work. We accessed our locker in daylight hours, so it was not an issue, but it would have been nice to have a working light

Karen S.  |  Overall Experience 
Rating:
4.0

This is our second experience with your location, and as previous, staff was friendly and accommodating. Thank you

marlin r.  |  Overall Experience 
Rating:
1.0

I will never use uhaul again

rudy g.  |  Overall Experience 
Rating:
1.0

Sales representative has tried to change me after I’ve got a free month offer. Apply an additional payment such as lock or insurance.

EMIL G.  |  First Impressions 
Rating:
4.0

There was a massive pile of ice in front of the door that wasn’t cleared away for over a week. We almost fell a few times loading the unit. Otherwise it was a clean, well maintained unit.

Michaela P.  |  Overall Experience 
Rating:
5.0

Was always treated by friendly efficient staff. VERY CLEAN building and premises.... would recommend this place to anyone anytime. Very well managed

KRISZTINA T.  |  Overall Experience 
Rating:
5.0

Very professional and courteous experience.

jeff r.  |  Overall Experience 
Rating:
5.0

Everyone I spoke with was kind and helpful. They offer all packing needs from boxes to dollies, and blankets If you want a great moving experience, I recommend using uhaul for all your moving needs!!

Jessie v.  |  First Impressions 
Rating:
5.0

I was very pleased with the unit. The staff was very helpful and met all our needs. We no longer needed the unit, thus the reason for moving out of the unit. I would definitely recommend you.

wilma d.  |  Overall Experience 
Rating:
5.0

Jason and Brandee always offer top notch service.

Ryan S.  |  Overall Experience 
Rating:
5.0

One Way Truck rental from Ottawa to Kitchener with some storage at the Kitchener end, great service start to finish, great rates. thanks Dan

dan w.  |  Overall Experience 
Rating:
4.0

positive experience, staff were very helpful

Pascal D.  |  First Impressions 
Rating:
5.0

The facilities and staff were great. I would definitely use uhaul again.

mark l.  |  Overall Experience 
Rating:
5.0

Thank you!

Agata P.  |  Overall Experience 
Rating:
5.0

This facility has served me quite well and I will definitely consider using them again when I need moving or storage solutions

Eric F.  |  Overall Experience 
Rating:
5.0

Great

Andre L.  |  Overall Experience 
Rating:
4.0

Very great service.

aron k.  |  Overall Experience 
Rating:
5.0

The service was excellent, the storage unit easily accessed and the truck a pleasure to drive. Thank you

marlin r.  |  First Impressions 
Rating:
3.0

The staff was friendly. when we arrived in site last evening to unload stuff into our unit, the entry card they gave us did not work. on-site staff were very helpful and fixed the problem after hours

Paula B.  |  First Impressions 
Rating:
5.0

The clerk was polite and helpful. Did it take long to get paperwork done.

Paula B.  |  First Impressions 
Rating:
5.0

Excellent in all respects. Would highly recommend.

john s.  |  Overall Experience 
Rating:
5.0

I was treated really well there, people so very helpful!! Thanks for everything you did for me there!! God bless, angeline

angeline g.  |  Overall Experience 
Rating:
5.0

Very accommodating!

Amanda H.  |  Overall Experience 
Rating:
4.0

The facility is well maintained.

NICK W.  |  Overall Experience 
Rating:
1.0

Even though I always have money in my account, I was constantly charged late fees and recieved emails and calls saying I was past due. I was told this due to the new "computer system"

SHAREE M.  |  Overall Experience 
Rating:
4.0

Lock up was clean and ready. Staff were friendly and efficient

Richard W.  |  Reservation 
Rating:
5.0

It would be more consumer friendly if you offered a 1/2 month rental. My end of month was the 26th and I moved out on the 3rd. In hindsight, I should have left my lock on until Nov 25th.

Valerie G.  |  Overall Experience 
Rating:
3.0

A 10×10 is really 9×9 1/2. My card was not set up properly and had no access before 8 am.

David M.  |  Overall Experience 
Rating:
5.0

great place for storage

Peter G.  |  Reservation 
Rating:
4.0

Good storage, great customer service. A little pricey tho, and had a little problem with a payment not processing properly. Would have been a system glitch. Other than that it was worth it.

matt c.  |  Overall Experience 
Rating:
5.0

I was out of town for a funeral and the store manager was able to waive the next months rent since I was a few days late. Huge thank you to her (Kitchener Fairview location)

Michael G.  |  Overall Experience 
Rating:
5.0

I had no problems and everything went smoothly!

Alexander A.  |  Reservation 
Rating:
5.0

The staff were friendly and professional.

Denise A.  |  Overall Experience 
Rating:
3.0

Storage unit had no lighting hours were terrible locks were rusting and could not open storage for almost half hour

khalil A.  |  Overall Experience 
Rating:
5.0

The cleanest and secure storages location on Fairway Rd I ever rent. The staff is very friendly and helpful I strongly recommend to everyone this location Nicole

Nicoleta L.  |  Overall Experience 
Rating:
5.0

I highly recommend U Haul for all your moving they really treat you with respect and U Haul really care about there Customer Thanks Again Rob M

rob m.  |  Reservation 
Rating:
5.0

Great service.. much appreciated!

MELANIE B.  |  Reservation 
Rating:
4.0

Good service, but the storage is a little hard to access through a hallway. Overall nice place.

Linda L.  |  Reservation 
Rating:
5.0

Friendly and helpful staff, made my dreadful long-distance moving less unpleasant :)

Yuanpei G.  |  Reservation 
Rating:
3.0

Unit suggestions are misleading, you are forced to buy a lock that will never be used again.

Elvis L.  |  Overall Experience 
Rating:
4.0

Staff very helpful.

Claire P.  |  Overall Experience 
Rating:
5.0

We appreciated the great service we got from your establishment. Everyone was curtious and helpful. As well, the bathroom was kept very clean. Thank you. John

JOHN S.  |  Overall Experience 
Rating:
5.0

The customer Representatives took care of me and my needs quickly and very friendly I was very pleased

james a.  |  Reservation 
Rating:
5.0

I was extremely satisfied with my experience at U-Haul (Fairway Road). One thing I wish they had was more parking spaces for the store itself. It's very tight quarters.

Gini K.  |  Overall Experience 
Rating:
4.0

The facilities are well kept and well attended. The Only negative Is they raise the cost of the rental every eight months and that is onerous.

NORMA A.  |  Overall Experience 
Rating:
4.0

No complaints

MICHAEL B.  |  Overall Experience 
Rating:
4.0

Excellent service

Stephen Y.  |  Overall Experience 
Rating:
5.0

good place. no problems

Bill O.  |  Overall Experience 
Rating:
4.0

No issues or concerns with our storage unit.

Graham A.  |  Overall Experience 
Rating:
1.0

Dis not like the way the staff treated myself and family

Mark L.  |  Overall Experience 
Rating:
4.0

Last year we attempted automatic withdrawal, issue was never resolved, $15 fees i was charged 3 times were not refunded. Perhaps a system update for banking customers and follow ups are a suggestion.

AMY M.  |  Overall Experience 
Rating:
5.0

We had no problems in the 1 1/2 yrs. we had the locker. Certainly will recommend your Facility to others. Thanks. Mary Neely.

mary n.  |  Overall Experience 
Rating:
5.0

The general managers were nothing but friendly, helpful, and very accommodating. Great people.

Alex B.  |  Overall Experience 
Rating:
5.0

Excellent clean and secure storage with very friendly staff!

EMILY L.  |  Overall Experience 
Rating:
5.0

Great facility! Would and will highly recommend!

COLETA P.  |  Overall Experience 
Rating:
5.0

All went well. Thank you.

Martin B.  |  Overall Experience 
Rating:
5.0

The staff was very informative, quick, and friendly (even though i was short and always in a rush). Facility was good, but mostly appreciated the great customer service! kudos :D

Tony B.  |  Overall Experience 
Rating:
3.0

Very pricey. Hard to justify the price just to store stuff.

Elizabeth W.  |  Overall Experience 
No reviews have been submitted for this location.

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