Customer Reviews for U-Haul Moving & Storage at Fairway Rd

5390 reviews

555 Fairway Rd S   Kitchener, ON N2C1X4
(Entrance located between StarBucks and Wendell Motors)

(519) 893-2222

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(519) 893-2222

555 Fairway Rd S
Kitchener, ON N2C1X4
(Entrance located between StarBucks and Wendell Motors)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Super helpful group of peoples thank you.

VICTORB F. 
Rating:
1.0

Hire those peaple they have knowledge for understand at responsible and respectful not those who are talking like street

NEMATULLAH Q. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDRU GEORGE P. 
Rating:
4.0

Only concern is that you cannot get a hold of this location on the phone

FRANK O. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
5.0

My only complaint is that this location does not have parking to leave your personal vehicle.

Nicholas C. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH L. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL T. 
Rating:
5.0

Was there for me when I needed them most.

Deana M.  |  Overall Experience 
Rating:
5.0

Great ataf

ROBERTO AUGUSTO A. 
Rating:
3.0

Hello I requested drop off prior to 5pm. I was never told I had to Pay additional day of $40! For a few hours late, we were stuck in the protest as you seen on the news there was over 100,000 dump trucks going 30km on the highway. As well no where on my contracts says I am to pay $4.5 per litre!! Thats outrageous. Can you please get back to me so we can figure out what to do? to note i recieved a tow dolly that the lights were hanging from the sockets...

MATHEWVERNON T. 
Rating:
5.0

We used U haul storage on Fairway for 8 years. We were satisfied. Thank you.

GARRY P.  |  Overall Experience 
Rating:
5.0

Every part of this experience was easy and excellent!

Mark G. 
Rating:
4.0

Very friendly and helpful staff!

Carl V.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Sky S. 
Rating:
5.0

Desk staff were friendly and helpful. Very pleasant experience.

Amy S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda F.  |  First Impressions 
Rating:
4.0

If you are already charging 59 cents per km for vehicle other than 19.99$ also for vehicle and still customer needs to pay for gas. Why you charge 2 different amount for vehicle? You should consider gas in 59 cents per km.

HASMUKH D. 
Rating:
5.0

Staff was very friendly snd helpful

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

DEANA D. 
Rating:
5.0

Customer did not leave a comment.

MICHAELA M. 
Rating:
5.0

Customer did not leave a comment.

REUBENF K. 
Rating:
5.0

Customer did not leave a comment.

LEE B. 
Rating:
1.0

I was charged for two rental periods despite retuning a trailer for 6 hours at 9:30 AM and returning the rented trailer at 3 o'clock PM on Saturday, April 10th. Upon receiving the invoice at 5:52 PM, I called to dispute the double charge when I had returned the trailer three hours previously and was told the second rental period would be dropped. It currently has not been dropped and I see no particular reason to return to this location for future rentals when it is more interested in running a scam to double-charge customers than a legitimate business.

PAUL P. 
Rating:
5.0

Staff are great! Thank you for awesome customer service

ALANNAH MARIE K. 
Rating:
5.0

Customer did not leave a comment.

ANGELAM R. 
Rating:
5.0

I was totally happy with the serve and the trailer 👍

Susan S. 
Rating:
5.0

Customer did not leave a comment.

JAMIEDONALD G. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
5.0

Customer did not leave a comment.

DAILENG K. 
Rating:
1.0

Followed directions given to me by uhaul. Alarm went off when I opened unit. Went and spoke with management, they "helped" me briefly. When returning to unit, alarm went off a second time. Returned to talk with management, they had left for the day. Returned to unit a third time - no alarm. Was told there would be a lock in the unit - no lock present. Luckily I had a lock in my car, installed on unit. When returning a week later, there was a management lock on my unit because my lock was improper type. The potential was there to make the online check -in smooth, but execution was so unbelievably poor.

Jeremy A.  |  Online Move In 
Rating:
5.0

Great experience, only issue was when arriving to register for our reserved large 20 x 10 storage unit, they told us they didn’t have any available. We were confused as to why it would let us reserve the unit if it wasn’t available but they accommodated us with 2 10x10 units which was fine in the end. Otherwise, great, clean, friendly facility that I would recommend using.

Alexandra S.  |  Overall Experience 
Rating:
1.0

Get rid of your virtual sign out- it doesn't work. I wasted one hour of moving day trying to sort through your system with your employees. I don't use uhaul as I've never had a positive experience and hopefully my sister has learned a lesson and won't book through your company again either.

VALANTINA E. 
Rating:
5.0

Great service!

Altaf R. 
Rating:
3.0

Travelled 16 Klm never checked the gas tank they said it had 5/8 and I came back with 1/2 tank how could that be for 16klm wanted $24.00 extra in gas

KEVINM F. 
Rating:
1.0

I would like someone to call me to discuss. I'm very upset about the sudden change in my pickup location. And then being charged for extra kilometres due to the location being far from my house! I am NOT happy!

Cassandra H. 
Rating:
5.0

Customer did not leave a comment.

ZIVOJIN P. 
Rating:
2.0

I had already been on the road for 10 minutes when I got a text message regarding the condition of the truck. Typically a staff escorts the renter to the vehicle and a circle check is done prior to leaving the lot. I took my own photos as evidence but send me a text message for a circle check survey after I was already gone and driving is silly, then by the time I opened the Linkin the message it had expired. I'm also curious as to how the vehicle was cleaned to follow safe Covid protocols as there was general grime all over the interior and common touch points had not appeared to have been wiped down for some time. The gentleman who I returned the keys to was much more engaging and better to work with. The person I dealt with upon pickup of the truck must have been 5 minutes past their shift end.

Andrew S. 
Rating:
4.0

Customer did not leave a comment.

CHAD L. 
Rating:
5.0

Customer did not leave a comment.

EYOBBUKRE GEBR W. 
Rating:
5.0

Customer did not leave a comment.

Jean B. 
Rating:
1.0

Get fuck offf

MANROOP A. 
Rating:
5.0

Customer did not leave a comment.

Jitesh P. 
Rating:
5.0

Other then a shortage of customer parking everything else was exceptional.

ARVIDS P. 
Rating:
5.0

Amazing staff, I love this place for when I need a truck or moving supplies. I highly recommend this location!

MICHAELJ T. 
Rating:
5.0

Customer did not leave a comment.

Lionel M. 
Rating:
5.0

Customer did not leave a comment.

WALLACEI J. 
Rating:
4.0

Customer did not leave a comment.

CRISS V. 
Rating:
2.0

Improve the self check in it's a pandemic and you still have to go in and get the key and provide drivers license.

Tera F. 
Rating:
3.0

Employees need to be wearing masks.

Sarah W. 
Rating:
5.0

A bit less of a wait time. Had to wait 25 min for prebooked trailer.

AGATAB M. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE A. 
Rating:
4.0

Customer did not leave a comment.

MELANIE M B. 
Rating:
5.0

Thank You very much.

DAVIDMICHEAL A. 
Rating:
4.0

Customer did not leave a comment.

DAVID T. 
Rating:
3.0

Customer did not leave a comment.

Hassan K. 
Rating:
4.0

Customer did not leave a comment.

ABEL C. 
Rating:
5.0

Customer did not leave a comment.

Gilles B. 
Rating:
5.0

Very professional and efficient service . Thank you

David Y. 
Rating:
5.0

Nothing

ARMANDE P. 
Rating:
5.0

Customer did not leave a comment.

SCARLETTP A. 
Rating:
5.0

I like the Fairway location. Lots of room for parking. Great selection and availability of products. Great staff. Same people working there for awhile it is nice to see. I use Uhaul and 5 to 10 times a year.

ANDREW M. 
Rating:
5.0

Customer did not leave a comment.

MARGARET C. 
Rating:
4.0

The alarms were annoying, grateful for the security, but unsure why we set them off...somehow I logged into the buildings incorrectly???

nancy f.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LANRE BABATUNDE A. 
Rating:
5.0

Customer did not leave a comment.

HARJASPREET D. 
Rating:
5.0

Customer did not leave a comment.

navjot N. 
Rating:
5.0

Keep up the good work

JEEWANPRAKASH S. 
Rating:
5.0

Customer did not leave a comment.

DAILENG K. 
Rating:
3.0

Too much hassle on paperwork It It took longer to do all the paperwork then to use the trailer

JOZSEFE S. 
Rating:
5.0

Overall the rental process has always been fairly simple and straightforward with the Fairway location.

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

Petr S. 
Rating:
5.0

Customer did not leave a comment.

STEVENLEE S. 
Rating:
5.0

Customer did not leave a comment.

tanwinder S. 
Rating:
5.0

This location has the best staff, Knowledgeable, friendly Great service!

THOMASS B. 
Rating:
5.0

The trailer was dirty inside. We didnt recieve the email survey until we had aready left the uhaul location.

JOSEPH R A. 
Rating:
5.0

Customer did not leave a comment.

EMILIANO F. 
Rating:
4.0

We were told that the trucks were cleaned. However, when we home, I saw there was someone's garbage that came out from under a seat. I cleaned it up. Leads me to believe the truck wasn't really cleaned.

LISA R. 
Rating:
5.0

Online booking process was a bit buggy: the initial van I was supposed to pick up wasn't in the lot, but then I refreshed the page and was assigned a different one. Everything else worked well - great location, new vehicle, no problems.

Robert W. 
Rating:
5.0

Everyone was very helpful and friendly. Took no tine at all before I was on the road. Great job!!!

LARRYR S. 
Rating:
5.0

Nothing, it was great.

BRIAN R R. 
Rating:
5.0

Customer did not leave a comment.

Kevin F. 
Rating:
1.0

Customer did not leave a comment.

JUAN M. 
Rating:
5.0

Good and friendly Staff there.

Jigneshkumar G. 
Rating:
5.0

Great customer service! Thanks!

Larry K. 
Rating:
3.0

Terrible parking for my vehicle while I used their van. Got overcharged on my Visa bill.

DEBORAH A B. 
Rating:
4.0

Customer did not leave a comment.

Clinton P. 
Rating:
4.0

Customer did not leave a comment.

JOSEPHFABIEN JAC L. 
Rating:
5.0

Customer did not leave a comment.

ADAM F. 
Rating:
4.0

The interior of the vehicle was very dirty. Staff was pleasant.

Michael K. 
Rating:
3.0

I was disappointed that staff had parked in front of our unit and that the lock was not inside the storage unit as indicated in the instructions. I had to go into the office to get the lock.

Amanda A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ROBIN MS S. 
Rating:
5.0

Uhaul open trailers are great...but they are built to be so durable they are really heavy. Really really heavy! The 6*12 I rented was 2,300 lbs! The left only 2,700 lbs for cargo within my vehicle tow limit of 5,000 lbs. For many vehicles with lower towing capacity, this trailer would leave little margin for cargo. Maybe it's time to provide some aluminum alloy trailer choices for Uhaul customers. This current tank/trailer design is biased towards the long term needs of Uhaul more than the short term needs of Uhaul customers.

MICHAELSTEVEN D. 
Rating:
2.0

The amount of issues we've experienced from this location is incredible. This one was just a typical occurrence that happened when we're there. I booked for a 16 hour rental/return same day after hours. The owner, also the person who set me up with the truck, adjusted my rental agreement from a 16 hour rental to a 33 hour rental. This doubled my rental price and doubled the insurance. Once I returned with the truck, I was refunded for both. The person at the desk confirmed it was a mistake. The only reason I use this location is because of how close it is to my home. If I were closer to any other location, I would not be coming back here.

Robert K. 
Rating:
5.0

Customer did not leave a comment.

MERISA L. 
Rating:
5.0

I always use the Fairway location for any moving needs. Rented a couple of times from them, always seem to have what I need and provide, quick / friendly / efficient service.

Jason D. 
Rating:
3.0

The check-in was done online, so no complaints here. The thing that bugged me is that they do not have customer parking. I was told that I must move my car either next door or across the road. Both locations were high traffic, so potential damage to my vehicle. I also had tools and a vacuum cleaner to move and this made it really unpleasant.

Sandu S. 
Rating:
5.0

Customer did not leave a comment.

Paul J. 
Rating:
5.0

Very good service

JIMMY B. 
Rating:
5.0

Customer did not leave a comment.

Jiaming Y.  |  Overall Experience 
Rating:
5.0

My uhaul experiences here have always been excellent. My only con with uhaul is the amount of hidden fees. Advertising draws you in at one price point and then a you go through the process the layers of hidden fees and deposits start mounting up. It's not technically dishonest, it it's certainly disingenuous and that reflects on the integrity of the business model.

Bradley M. 
Rating:
5.0

I rent many vehicles for travel because of work and usually nothing special, but I was overly impressed with your teams service and overall process. This was the easiest rental I have ever used. Your system for renting is absolutely perfect! Only downside on the location is the lack of parking your own vehicle. I had to park in another parking lot and in the snow was quite a trek.

ANDREAS P. 
Rating:
5.0

The entire staff was very friendly and accommodating

Olaf P. 
Rating:
4.0

I purchased the brown box packing tape that wouldn't even stick to itself we had to stop in a blizzard out of our way to find other tape in the middle of nowhere. When I returned the truck the next day we had to wait approximately 30 mins for them to tell me they would not reimburse me for the product that had maybe 2 feet removed from the roll. And that I can write a review about it ? When you pay 7$ for tape at a moving company you would think it work better than dollar store tape. Which did the job great. Please stop selling this product as it's a waste of money l. And when people are moving and paying 200$ + for your equipment money is tight. We barely had enough to have dinner that night after filling the 100$ gas tank on top of the rental. I don't understand why you can reimburse for product that's opened that clearly wasn't used.

jacqueline C. 
Rating:
1.0

Don't understand the way they bill, twice in a row I got charged more than I should , had to call multiple times to get it sorted.

SUNNY S. 
Rating:
5.0

I appreciate your best service during this pandemic. Excellent service. Very good communication. Easy to book. And very good service during the renting period. Would recommend to my friends.

Rajesh S. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
4.0

The truck itself sounded like it was gonna die the entire time. At first glance, I thought that was a little strange with only 77k on the odometer. Then I realized everything was in miles instead of km's. Honestly, the staff that helped me out were great. I would definitely recommend this place. Maybe a tune up for that truck though?

CHAD N. 
Rating:
5.0

Customer did not leave a comment.

RAJ KUMAR G. 
Rating:
5.0

Customer did not leave a comment.

RONALD S. 
Rating:
5.0

Thank you very much for your friendly costumer service Best regards, Marka Klucik

Marka K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ben B.  |  Overall Experience 
Rating:
3.0

My overall experience with the staff and the facility was good. The staff were very helpful and accommodating in resolving my issues with the storage unit I rented. However the unit I had rented, I am not pleased with. The framing and the drywall are coming apart. With minimum effort, I would be able to enter the adjacent storage unit. The door to the unit I had rented was difficult to open and close. I had to exert a high level of effort just to get into the unit and to close the the unit. The door track is bent and the door looks beat up.

Christopher N.  |  First Impressions 
Rating:
5.0

Pricing is a problem. Over 25% increase on my unit bill in less than 5 yrs. Can get a larger size unit, with same interior climate control features, for 25% less money at another U Haul location. Lesson learned: shop around.

RICHARD B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeannette H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alyssa D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gary M.  |  Overall Experience 
Rating:
5.0

This is an excellent facility with great service.

Jeremy H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ian T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Artline S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

BRIAN M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alison C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Neil T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHEAL W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael E.  |  First Impressions 
Rating:
5.0

You guys work with your customers. Pleasant and kind.

Sabrina S.  |  First Impressions 
Rating:
4.0

Later access hours would be great :)

Christine B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bruce or Elizabeth R.  |  Overall Experience 
Rating:
5.0

I liked seeing friendly staff ride around on bicycles. I liked seeing poor people getting evicted and then putting needless garbage into storage like pop bottles and dirty mop buckets.

Ryan B.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

candice p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

martin l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Isiah R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john j.  |  Overall Experience 
Rating:
5.0

I was pleased with the service and the facility. Security was excellent.

Byron B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charmaine S.  |  Overall Experience 
Rating:
3.0

I was charged over bill and I could not aware of that until I saw my credit card statement now I have to dispute the over charge.

Hayat P.  |  Overall Experience 
Rating:
5.0

Hello I appreciate all that Uhaul offers, I have used your moving trucks multiple times and have always been satisfied with your trucks and service. This was the first storage unit I’ve rented with no disappointments in the quality of the unit or from your service. Everything has been stellar and I thank you! My suggestion for Uhaul would be to maybe come up with a loyalty program for your valued customers with perks. Thank you once again and I will be back to use your services again in one way or another. Alan Woodard

Alan W.  |  Overall Experience 
Rating:
5.0

Nolan was a great help and I found his courteaus and kind demeanor to be refreshing and uplifitng.

Orlando P.  |  First Impressions 
Rating:
5.0

You might consider lubricating door tracks.

Christopher B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

geoffrey b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeremy H.  |  First Impressions 
Rating:
5.0

I used the storage locker for short-term storage of my late father's household goods until I could get the auction house to come pick them up. The check-in process was very slow due to computer issues, but the person who checked me in provided the contract and lock to me for pick-up later in the day. The check-out process was very quick. Both people I dealt with were very polite and efficient. At a difficult time of dealing with the death of a close family member, patronizing U-Haul simplified things for me. Thank you very much!

Christine M.  |  Overall Experience 
Rating:
1.0

This was the worst experience and an utter waste of time. The locker was supposed to be 5’x5’ and turned out to be significantly smaller at roughly 3.5’x4’. I immediately raised the issue with the staff only to be told the dimensions were only approximate. I’m willing to accept the space being off by a few inches, but it’s simply insulting to claim a few feet as approximate. Maybe next time I’ll just pay the approximate price... which by Uhaul standards could acceptably be off by 60%!

Robin S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

jaime k.  |  Overall Experience 
Rating:
4.0

Price is a little much for small lockers . But over all worked for temporary needs .

adam l.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Byron B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john j.  |  First Impressions 
Rating:
5.0

The counter staff person that I booked my storage unit with was having problems with slow computer processing of my reservation. Rather than have me wait, he gave me my access card and provided the storage lock free of charge. This location actually cancelled a reservation I had made earlier in the month because of confusion regarding the date. But because of the excellent service I received with my storage locker, I am again pleased with U-Haul.

Christine M.  |  First Impressions 
Rating:
5.0

It was a nice and way experience Thank youU-Haul.

Aida K.  |  Overall Experience 
Rating:
2.0

I booked a 10 by 30 unit unit to get a 10 by 20 with no one even telling me anything... it is very disappointing to think you booked your unit and your sales rep saying sorry we have none.

LOUKAS A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gerald G.  |  Overall Experience 
Rating:
4.0

Good unit but multiple rate increases. I live in Ayr, and got same size for 79.00. this is more convenient and saves money

DANIEL M.  |  Overall Experience 
Rating:
5.0

Great experience, I didn’t pay as it was a promo with a truck rental and there was no BS. Staff was very helpful and friendly.

WILLIAM S.  |  Overall Experience 
Rating:
5.0

The service went flawless, the staff specially the person that took care of me (I believe his name is Mario Bengle) was very professional and very helpful. The storage is super clean and well maintained. I would highly recommend Renting and storing at this facility.

Don L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GERRY S.  |  Overall Experience 
Rating:
5.0

The staff are friendly and helpful

martin l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Svetlana K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

maria s.  |  First Impressions 
Rating:
5.0

Great storage service! Super convenient during moves, felt secure. Great staff. Thanks for everything!

Gizem O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM R.  |  Overall Experience 
Rating:
1.0

When you cannot allow a customer to have a cube it box drop off allowed on property making it difficult for customers move because you are hoping for Uhaul to do it, so you make the money In 3 years the fee kept going up 125 dollars to 135 dollars, terrible in that sense

STEVEN R.  |  Overall Experience 
Rating:
5.0

The whole process of moving in and out was so simple and stress free thanks to the great staff

Jenna P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mireille S.  |  First Impressions 
Rating:
5.0

The location manager helped me She is great

Shiva G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andreas A.  |  Overall Experience 
Rating:
5.0

If I need storage again I will definitely return.

Dawn H.  |  Overall Experience 
Rating:
1.0

I had a very bad experience. Only two of your staff are friendly the others were short, Rude bad customer service, I couldn't move out fast enough.

Dieter B.  |  Overall Experience 
Rating:
5.0

Very clean facilitiy

Spyros C.  |  Overall Experience 
Rating:
5.0

friendly helpful staff. Clean facility.

WILLIAM R.  |  First Impressions 
Rating:
5.0

I also rented 3 trucks within a month and half... My only complaint is that the last truck I rented, couldn't pick it up until 9 am as that's when you opened. With a 9am pickup time (instead of 7am) you end up.moving late into the day and nobody likes that. Earlier you start, the earlier you finish. Should open 7am .7 days/week. I know you have this truck share thing but alot of us older people have a hard time with all that online gibberish....lol...seriously we do.😀

Steven S.  |  Overall Experience 
Rating:
5.0

Outstanding customer service and very Covid-19 safe environment. Very pleased with my experience!

David L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rudo M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robert M.  |  Overall Experience 
Rating:
4.0

I appreciated the service. Pros- Easy account set up, friendly staff, and great prices. Cons- Need more camera surveillance throughout the compound, extended and 24hr access only for registered business owners/contractors. Either chosen access type should be available to ALL customers, at least extended access to all with contractors/business owners continuing to receive 24hr access but as a type of business ownership bonus for choosing to store with UHaul. The access issue is kind of a big deal to me as my wife and I started a family owned business venture specializing in Lawn care/Winter Maintenance. It's off to a rough start but our operating hrs are an 'On Call 24Hrs', 'You Make The Call and We'll Be There!'.. Unfortunately the business is unregistered with BBB...but policy is policy. Anyway great service great staff and highly recommended. Thanks UHaul Fairway!

Aaron N.  |  First Impressions 
Rating:
5.0

Our experience continues to be great, anytime we've required a truck or storage for short period, they have been friendly and very helpful. We wouldn't go anywhere else. Great friendly service, no question!

Don V.  |  Overall Experience 
Rating:
5.0

This location is terrific in every aspect of service from storage rental to vehicles and accessories for moving. The staff is very knowledgeable and very helpful. I would definitely use their services again if the need should arise. I highly recommend this Uhaul location.

Marion B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charmaine M.  |  Overall Experience 
Rating:
1.0

Most annoying survey ever!

Matthew V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KATE M.  |  Overall Experience 
Rating:
5.0

Each time I visited the store for moving supplies the staff were friendly and helpful. I was always helped quickly and it really was appreciated especially as we moved during the coronavirus outbreak.

Christine B.  |  First Impressions 
Rating:
5.0

I rented a unit for 6 months at U-Haul, from November to May. My belongings were stored safely in a clean and safe environment. Staff was very accommodating and friendly especially the store manager Brandee. If I need storage in future I would definately consider U-Haul to be one of my 1st choices.

Andrew f.  |  Overall Experience 
Rating:
5.0

Clean, easily accessible facility; friendly, helpful staff; and varied, affordable storage solutions.

Shawn J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

liz p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Spyros C.  |  First Impressions 
Rating:
5.0

Great crew at the location. Very helpful. Went out of their way.

Tim D.  |  Overall Experience 
Rating:
5.0

Thanks for your hard work at a difficult time.

Andrew N.  |  Overall Experience 
Rating:
5.0

Great friendly staff! Appreciate all their help👌

geoffrey b.  |  First Impressions 
Rating:
3.0

Some staff were quite rude each time we saw them at the facility. Most were nice and helpful. The staff that helped me today were excellent.

Chelsea W.  |  Overall Experience 
Rating:
4.0

The prices seem a bit high. But everything else was great

Jennifer R.  |  First Impressions 
Rating:
5.0

They fix anything you have a problem with.

Jessica S.  |  Overall Experience 
Rating:
5.0

Online booking was especially helpful.

Jordan S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

randy p.  |  First Impressions 
Rating:
5.0

Good👍

Armando A.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

april r.  |  Overall Experience 
Rating:
4.0

My experience with U-Haul Fairway was all good except for twice they got my e-mail address wrong. I was notified by my server that it was wrong. Everything else was handled well and I certainly would recommend Fairway Road to people. They had all the services I needed.

earl h.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Katherine S.  |  Overall Experience 
Rating:
5.0

Very friendly managers, would recommend!

Leng T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Allan K.  |  First Impressions 
Rating:
5.0

Would go there again no problem

Christian S.  |  Overall Experience 
Rating:
1.0

Unfortunately when I reached there was no light working in my Unit and it took almost two extra hrs since they had to work in cellphone light. And I was charged 250$ extra. I called cus. service but

Maira F.  |  First Impressions 
Rating:
5.0

Much easier than would have expected and the free lock was a big win.

Michael E.  |  Online Move In 
Rating:
5.0

Very good service fast and reliable.

randy p.  |  First Impressions 
Rating:
4.0

Very friendly staff... no complaints. Everything went well! Thanks.

Angela T.  |  First Impressions 
Rating:
4.0

Ok

tom g.  |  Overall Experience 
Rating:
2.0

Poorly treated during a family crisis. All U Haul wanted was to tack on late fees. Not a good way to treat customers. I had no plans on cancelling, but treatment forced me

hugh m.  |  Overall Experience 
Rating:
5.0

We have used U-Haul in various cities and have always been pleased with the facilities and the level of service.

John M.  |  Overall Experience 
Rating:
5.0

Would use them again

mark r.  |  Overall Experience 
Rating:
5.0

The service provided when organizing my needs was excellent.

Susan H.  |  Overall Experience 
Rating:
4.0

The trucks I had requested were not in the truck

Tom F.  |  Overall Experience 
Rating:
5.0

Very friendly staff and the best rates.

Insaf J.  |  First Impressions 
Rating:
5.0

Thank you.

Kelly T.  |  First Impressions 
Rating:
5.0

no comment

Linda G.  |  Overall Experience 
Rating:
4.0

Had my storage locker for 6 months, staff was friendly and Manager Brandii was great. Only thing to change is I was never able to access my account online to pay always had to go to the facility.

pamela r.  |  Overall Experience 
Rating:
5.0

Great people

Karar S.  |  First Impressions 
Rating:
5.0

Thank you so much for providing a storage area for us. We certainly are appreciative for your expertise and professionalism. W McGill

Wayne M.  |  Overall Experience 
Rating:
5.0

I had wonderful service, even when I made an error in my booking. The move for my mothers belongings after she had died, went smoothly due to the support provided by the staff member Jen.

Susan H.  |  First Impressions 
Rating:
5.0

Staff were helpful and both the return of the trailer and loading into the storage unit were easy. No complaints at all.

Andreas A.  |  First Impressions 
Rating:
4.0

Yippee.

nicolin p.  |  Overall Experience 
Rating:
5.0

Great service!

Kely B.  |  Overall Experience 
Rating:
5.0

The employee helped me for everything She was very polite and was ready to help every time

Shiva G.  |  First Impressions 
Rating:
5.0

Great storage unit

melody p.  |  Overall Experience 
Rating:
1.0

Terrible

Cavashna S.  |  Overall Experience 
Rating:
5.0

Very friendly staff. Efficient. Good service. In and out quickly. What else would I ask for?

David P.  |  First Impressions 
Rating:
5.0

Too thumbs up!

Larsen l.  |  First Impressions 
Rating:
2.0

Not impressed

Andria B.  |  Overall Experience 
Rating:
4.0

Unfortunately I had 2 breakins to my work trailer. First time several appliances were taken, 2nd time the trailer was empty so no items were taken.

ROBERT S.  |  Overall Experience 
Rating:
1.0

I already spoke to uhaul head office customer service regarding the issue that I experienced with doughter of owner of the location (according to her as she said they own it and she was given attitud

Basman K.  |  Overall Experience 
Rating:
5.0

Easy access, safe and secure facility.

david W.  |  Overall Experience 
Rating:
5.0

Great experience

stephanie v.  |  Overall Experience 
Rating:
5.0

Friendly staff, well maintained facility and very convenient.

kevar h.  |  Overall Experience 
Rating:
5.0

Excellent service! Easy to book and get everything stored in the unit.

Dianne V.  |  Overall Experience 
Rating:
5.0

Great Staff, Service and facility nice, clean and security entrance.

Chirag P.  |  Overall Experience 
Rating:
5.0

Fast, friendly and knowledgeable service.

Celine B.  |  First Impressions 
Rating:
5.0

The only thing that I would have liked to have different would be an actual light in the unit if I came in after hours I could not see what I was looking for unless I brought a flashlight.

Krystal M.  |  Overall Experience 
Rating:
5.0

Enjoyed having my car and things stored here, clean facility and amazing staff. always welcoming and knowledgeable

Dennis D.  |  Overall Experience 
Rating:
4.0

the hallway was well-lit, our locker had a light bulb, however it didn't work. We accessed our locker in daylight hours, so it was not an issue, but it would have been nice to have a working light

Karen S.  |  Overall Experience 
Rating:
4.0

This is our second experience with your location, and as previous, staff was friendly and accommodating. Thank you

marlin r.  |  Overall Experience 
Rating:
1.0

I will never use uhaul again

rudy g.  |  Overall Experience 
Rating:
1.0

Sales representative has tried to change me after I’ve got a free month offer. Apply an additional payment such as lock or insurance.

EMIL G.  |  First Impressions 
Rating:
4.0

There was a massive pile of ice in front of the door that wasn’t cleared away for over a week. We almost fell a few times loading the unit. Otherwise it was a clean, well maintained unit.

Michaela P.  |  Overall Experience 
Rating:
5.0

Was always treated by friendly efficient staff. VERY CLEAN building and premises.... would recommend this place to anyone anytime. Very well managed

KRISZTINA T.  |  Overall Experience 
Rating:
5.0

Very professional and courteous experience.

jeff r.  |  Overall Experience 
Rating:
5.0

Everyone I spoke with was kind and helpful. They offer all packing needs from boxes to dollies, and blankets If you want a great moving experience, I recommend using uhaul for all your moving needs!!

Jessie v.  |  First Impressions 
Rating:
5.0

I was very pleased with the unit. The staff was very helpful and met all our needs. We no longer needed the unit, thus the reason for moving out of the unit. I would definitely recommend you.

wilma d.  |  Overall Experience 
Rating:
5.0

Jason and Brandee always offer top notch service.

Ryan S.  |  Overall Experience 
Rating:
5.0

One Way Truck rental from Ottawa to Kitchener with some storage at the Kitchener end, great service start to finish, great rates. thanks Dan

dan w.  |  Overall Experience 
Rating:
4.0

positive experience, staff were very helpful

Pascal D.  |  First Impressions 
Rating:
5.0

The facilities and staff were great. I would definitely use uhaul again.

mark l.  |  Overall Experience 
Rating:
5.0

Thank you!

Agata P.  |  Overall Experience 
Rating:
5.0

This facility has served me quite well and I will definitely consider using them again when I need moving or storage solutions

Eric F.  |  Overall Experience 
Rating:
5.0

Great

Andre L.  |  Overall Experience 
Rating:
4.0

Very great service.

aron k.  |  Overall Experience 
Rating:
5.0

The service was excellent, the storage unit easily accessed and the truck a pleasure to drive. Thank you

marlin r.  |  First Impressions 
Rating:
3.0

The staff was friendly. when we arrived in site last evening to unload stuff into our unit, the entry card they gave us did not work. on-site staff were very helpful and fixed the problem after hours

Paula B.  |  First Impressions 
Rating:
5.0

The clerk was polite and helpful. Did it take long to get paperwork done.

Paula B.  |  First Impressions 
Rating:
5.0

Excellent in all respects. Would highly recommend.

john s.  |  Overall Experience 
Rating:
5.0

I was treated really well there, people so very helpful!! Thanks for everything you did for me there!! God bless, angeline

angeline g.  |  Overall Experience 
Rating:
5.0

Very accommodating!

Amanda H.  |  Overall Experience 
Rating:
4.0

The facility is well maintained.

NICK W.  |  Overall Experience 
Rating:
1.0

Even though I always have money in my account, I was constantly charged late fees and recieved emails and calls saying I was past due. I was told this due to the new "computer system"

SHAREE M.  |  Overall Experience 
Rating:
4.0

Lock up was clean and ready. Staff were friendly and efficient

Richard W.  |  Reservation 
Rating:
5.0

It would be more consumer friendly if you offered a 1/2 month rental. My end of month was the 26th and I moved out on the 3rd. In hindsight, I should have left my lock on until Nov 25th.

Valerie G.  |  Overall Experience 
Rating:
3.0

A 10×10 is really 9×9 1/2. My card was not set up properly and had no access before 8 am.

David M.  |  Overall Experience 
Rating:
5.0

great place for storage

Peter G.  |  Reservation 
Rating:
4.0

Good storage, great customer service. A little pricey tho, and had a little problem with a payment not processing properly. Would have been a system glitch. Other than that it was worth it.

matt c.  |  Overall Experience 
Rating:
5.0

I was out of town for a funeral and the store manager was able to waive the next months rent since I was a few days late. Huge thank you to her (Kitchener Fairview location)

Michael G.  |  Overall Experience 
Rating:
5.0

I had no problems and everything went smoothly!

Alexander A.  |  Reservation 
Rating:
5.0

The staff were friendly and professional.

Denise A.  |  Overall Experience 
Rating:
3.0

Storage unit had no lighting hours were terrible locks were rusting and could not open storage for almost half hour

khalil A.  |  Overall Experience 
Rating:
5.0

The cleanest and secure storages location on Fairway Rd I ever rent. The staff is very friendly and helpful I strongly recommend to everyone this location Nicole

Nicoleta L.  |  Overall Experience 
Rating:
5.0

I highly recommend U Haul for all your moving they really treat you with respect and U Haul really care about there Customer Thanks Again Rob M

rob m.  |  Reservation 
Rating:
5.0

Great service.. much appreciated!

MELANIE B.  |  Reservation 
Rating:
4.0

Good service, but the storage is a little hard to access through a hallway. Overall nice place.

Linda L.  |  Reservation 
Rating:
5.0

Friendly and helpful staff, made my dreadful long-distance moving less unpleasant :)

Yuanpei G.  |  Reservation 
Rating:
3.0

Unit suggestions are misleading, you are forced to buy a lock that will never be used again.

Elvis L.  |  Overall Experience 
Rating:
4.0

Staff very helpful.

Claire P.  |  Overall Experience 
Rating:
5.0

We appreciated the great service we got from your establishment. Everyone was curtious and helpful. As well, the bathroom was kept very clean. Thank you. John

JOHN S.  |  Overall Experience 
Rating:
5.0

The customer Representatives took care of me and my needs quickly and very friendly I was very pleased

james a.  |  Reservation 
Rating:
5.0

I was extremely satisfied with my experience at U-Haul (Fairway Road). One thing I wish they had was more parking spaces for the store itself. It's very tight quarters.

Gini K.  |  Overall Experience 
Rating:
4.0

The facilities are well kept and well attended. The Only negative Is they raise the cost of the rental every eight months and that is onerous.

NORMA A.  |  Overall Experience 
Rating:
4.0

No complaints

MICHAEL B.  |  Overall Experience 
Rating:
4.0

Excellent service

Stephen Y.  |  Overall Experience 
Rating:
5.0

good place. no problems

Bill O.  |  Overall Experience 
Rating:
4.0

No issues or concerns with our storage unit.

Graham A.  |  Overall Experience 
Rating:
1.0

Dis not like the way the staff treated myself and family

Mark L.  |  Overall Experience 
Rating:
4.0

Last year we attempted automatic withdrawal, issue was never resolved, $15 fees i was charged 3 times were not refunded. Perhaps a system update for banking customers and follow ups are a suggestion.

AMY M.  |  Overall Experience 
Rating:
5.0

We had no problems in the 1 1/2 yrs. we had the locker. Certainly will recommend your Facility to others. Thanks. Mary Neely.

mary n.  |  Overall Experience 
Rating:
5.0

The general managers were nothing but friendly, helpful, and very accommodating. Great people.

Alex B.  |  Overall Experience 
Rating:
5.0

Excellent clean and secure storage with very friendly staff!

EMILY L.  |  Overall Experience 
Rating:
5.0

Great facility! Would and will highly recommend!

COLETA P.  |  Overall Experience 
Rating:
5.0

All went well. Thank you.

Martin B.  |  Overall Experience 
Rating:
5.0

The staff was very informative, quick, and friendly (even though i was short and always in a rush). Facility was good, but mostly appreciated the great customer service! kudos :D

Tony B.  |  Overall Experience 
Rating:
3.0

Very pricey. Hard to justify the price just to store stuff.

Elizabeth W.  |  Overall Experience 
No reviews have been submitted for this location.

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