The website as well as the paperwork they gave me when I got there stated that you have 24 hour access. I was told I only have access through 10pm. I pointed out that the website and the paperwork say 24 hour access. They said there was nothing we could do and to call/email the manager. They gave me her card. When I called the cell phone number on the card and went through the prompts, the message said that they could not help me and that my number would be blocked. I emailed the manager and received no email back. The only reason I selected this facility was the 24 hour access. Never again.Todd R. | First Impressions
Customer Reviews for U-Haul Moving & Storage at Florida Ave
U-Haul Truck Share 24/7© Location
Tampa, FL 33612
(N Of Bush Blvd)
Services at this Location:
Always Open On Your Smartphone
What is 24/7?
It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I made a reservation a bit more then a month prior to my move an picking up the truck was fine but then returning it was a hassle. I went to 3 different locations, the first 2 were closed an did not have storage on site as I reserved prior. I was upset driving around trying to find a location with both storage an rental drop off . Beverly was Amazing an super helpful an patient. I got there about 10 before they closed an she made sure to explain everything an made sure i has everything I needed. She is a perfect person to have in your company! Always want to be treated good an respected an helpful to your customers.Zenia G. | First Impressions
Wow beverly... Everyone that was working the day I came in was helpful... I was told I have 24 hour access to my storage but it's restricted to certain hours.Jessica A. | First Impressions
I was very pleased with the service & facilitydwayne c. | First Impressions
Customer did not leave a comment.Greg C. | First Impressions
I feel very comfortable with the service and staffELICK E. | First Impressions
They lied about my stuff told me a had a time to pick my stuff up and still kept itkimiko p. | Overall Experience
Only issue was this facility closed early and at times it Was an inconvenience, other than that this facility was great!OSLEYDI C. | Overall Experience
Customer did not leave a comment.MARLIE H. | First Impressions
Excelente servicio muchas graciasJorge M. | Overall Experience
Customer did not leave a comment.William F. | Online Move In
Customer did not leave a comment.Michael P. | First Impressions
I had a safe stolen from my storage facility, which I was given a number to call. I hope there was video. Also the movers we hired off of UHAUL website (which are 3rd party, but promoted by UHAUL, did severe damage to many items. I have pictures I will be getting with UHAUL on. To be clear it was Christmas Eve when we moved out, will contact UHAL Monday. I will update review after speaking with UHAUL. The management at the storage location was very nice and it was very clean.Ron K. | Overall Experience
Customer did not leave a comment.Eileen M. | Overall Experience
Staff are friendly and enough to handle customers that come in. Thank you for having extra employees.Susan M. | Overall Experience
Customer did not leave a comment.Erin L. | Overall Experience
Customer did not leave a comment.Paul R. | Overall Experience
needed more staff to facilitate the customer flow...the wait could shorten.Michael R. | First Impressions
Customer did not leave a comment.Adlin S. | Overall Experience
Nice staffPro Chef Inc B. | First Impressions
Cleaning ladies are inefficient and ineffective. Always taking breaks and lousy at cleaning the bathroom. Went into the bathroom after it was just cleaned and slipped, nearly did the splits, and fell to the floor on the soaking wet floor from the mopping that was done. No signs up saying beware wet floor. And sink looked barely clean still.Diane J. | Overall Experience
Customer did not leave a comment.Katherine F. | Overall Experience
Customer did not leave a comment.Jasmine A.
VERY GOOD HelpDonald W. | First Impressions
Customer did not leave a comment.RONALD H. | Overall Experience
A few hiccups but overall positive. Thank you!!Tracy R. | Overall Experience
Customer did not leave a comment.Ankith N.
no problems with vehicle, or check-in check-outGeorge O.
Dayna made the move in-process quick and easy. She was able to explain what I was being charged for and even let me confirm the unit fit my needs before purchase.Jaylin E. | First Impressions
Uhaul is the bestSusan M. | First Impressions
Customer did not leave a comment.WALTER H. | Overall Experience
Customer did not leave a comment.Adlin S. | First Impressions
Customer did not leave a comment.CYNTHIA W. | Overall Experience
greatBARBARA G. | First Impressions
nonejulious m. | Overall Experience
Store manager Dana on Florida Avenue she was an outstanding person when it comes to assisting me thank you Dana for your professionalismdudley w. | Overall Experience
Customer did not leave a comment.WALTER H. | First Impressions
Everything was well as expected.Gene R. | Overall Experience
Customer did not leave a comment.Patrick F. | First Impressions
Thank you!Patricia F. | Overall Experience
Customer did not leave a comment.Liset B. | First Impressions
I’ll Let you know when I get a response. No one answers the phone. And I have yet to get response to email requesting end of storage rental I can reassess at the time my action is completemark t. | Overall Experience
All my Yes answers are true. Rated excellent because I have not experienced any problems in 13 years. Thank you.STEPHEN H. | Overall Experience
Customer did not leave a comment.kimberly r. | First Impressions
Unit and personnel were excellent but unit way too expensive. I got a unit 10x12.5 for less price than the 5x5 i had. i think that rent should be regulated bevaise i feel cheeted i was paying for more than 2 years 63+ when in the other place would ne 17 plus taces and insurance.teresa i. | Overall Experience
Very helpful and accommodating staffPhyllis T. | Overall Experience
Customer did not leave a comment.TAWANA G. | Overall Experience
Customer did not leave a comment.LaMaria W. | Overall Experience
Customer did not leave a comment.LaMaria W. | First Impressions
Customer did not leave a comment.shirley c. | Overall Experience
I am one of your almost weekly customer These people you have are awesome I had a young beautifull very polite waited on me with beatifull smile That make my day really Her name was Courtney And also the manager KISTINA AND DANYA THEY ARE THE BEST I WILL DIFENETLY RECOMAND YOUR FACILITY TO ALL TGE PEOPLE I KNOW THANKS FOR GIVING ME THE OPPORTUNITY TO LET YOU KNOW HOW GOOD THE SERVICE WAS THSNKS A MILLIONAwni M. | Overall Experience
Customer did not leave a comment.ELIZABETH G. | Overall Experience
Everything is very nice very good crew Very pleasant nice staff I been renting trucks from this locations for years And its a lot better than every Company must premoting all thecstaff and shoukd give all bonuses for the job they are doing ThanksAwni M. | Overall Experience
Customer did not leave a comment.Stanley W. | First Impressions
Customer did not leave a comment.Clarence M. | First Impressions
Keep up with the correct mileage in the trucks and stop tryna get over on the next customer.Arnesheaire W.
I had a good experience and the staff vwas greatNallie R. | Overall Experience
Only complaint I have they were not willing to work with us on prorating our unit we closed on a house on the 20th payment due on the 21st.All I needed was one week due to he holiday.They said noLori H. | Overall Experience
What a well managed facility! Very clean. My household items were there for 6 months, and I didn’t find any bugs when I unpacked. Thank you!Joan w. | Overall Experience
I wouldhave score u haul above average but I had issues trying to close my acct out but everyone there seemed very helpful even though it took awhile to resolveQuaneatha P. | Overall Experience
manger was great helped me out so much she fixed my problem and saved my day want to thank her again for being so helpful .Richard C. | First Impressions
When my reservation for the storage unit with accepted, there was no instructions as to what I needed to do to activate it as checked in and where to go, as my chosen location was a remote storage facility. It took almost an hour to get everything straight and have access to the unit. Better communication from U-Haul would be beneficial. The manager more than adequately implemented service recovery, which I greatly appreciatedJanel H.
rented space in Fl via internet I live in Alaska required me in person multiple calls with out response second space rented I am billed for bothmark t. | First Impressions
NAChristopher M. | Overall Experience
It’s was closing time around the time I got my storage store associates failed to info me that the area she place me in is not accessible 24 hrsTreyvon R. | First Impressions
Not enough employees for the volume of customes, had to wait almost 30 min to be taken care ofchristina w. | Overall Experience
GreatLouis P. | Overall Experience
The worker was very respectable niceand very helpful That management at north florida is the best i ever seen Very well organized I been renting from uhaul very long time All employees are very happAwni M. | Overall Experience
When I called to reserve my storage I asked multiple times if everything on my truck would fit in the storage reserved. They said I would. I still have lots and now I have to get another storage.Tina F. | First Impressions
Smaller inside units do not have enough lighting and I accidentally picked up a box of rat poison...horrifying. I get why they are necessary, but that was beyond unpleasant. Staff were helpful & kind.KALLEN R. | Overall Experience
The process was great, I used the storage for 13 months. I was satisfied.Terri G. | Overall Experience
They services are not clear on when you get your refund and we are in need of itTerrance S. | First Impressions
The staff is always working for thr customerDon C. | Overall Experience
We had that unit for approximately 10 years and were very happy with the staff and quality of the property. Thank you for making our stay and our exit a smoothe and easy transition.wyatt M. | Overall Experience
I am thankful for U-Haul. You guys stored my things for a very reasonable price. The facilities were clean and the staff was very friendly. Thank you for making my moving experience one to remember.Rosa B. | Overall Experience
7/15/19 I ended up getting stuck in the elevator for over an hour. The fire dept had to come open the door. Christine and Dayna were very helpful from the other Uhaul location. Very scary experience.Sherrida H. | Overall Experience
It was the most disgusting storage I’ve ever been to with roaches everywhere never what I recommend it to anyoneStephanie S. | Overall Experience
The truck was left with a bunch of garbage in it. Fortunately, the well staffed (with friendly associates) truck center up the street quickly changed my reservation and got me in a truck without too much time wasted.Michael L.
The mobile pickup is terrible. I spent 30 minutes waiting for the approval. I tried the chat and got no response. I called the number and was on hold the entire time. I was on my way to another location (with a person) when the approval finally went through.Peter D.
👌Cynthia C. | First Impressions
Very good customer service. Very knowledgeable and easy to ask questions and talk toLuis R. | First Impressions
The sign outside the facility said 24hrs when I tried to enter it said access denied. I was very disappointed because had I known it wasn't 24hrs I would have made it there earlier to move in.Stefanie W. | First Impressions
This has nothing to do with location. This has all to do with the terrible automated system. Scheduling the truck online is a breeze but the pick up is the worst and most cumbersome thing ever. I checked in around 9:15 or so and sat there waiting until almost 9:50 !!!!! Way too long, I'm sure a live person could have gotten me out of there quicker and much more efficiently. The whole account verification deal while we are sitting there waiting to pick up the truck doesn't make sense. It easily could be done before hand. The whole process should not take more than 15 minutes or so, you have to remember what people using your trucks for.....which is moving right....so people are on a time schedule and need to get stuff done...in a hurry. Thanks will definitely look for another location next time that has a live person.Lawrence L.
Place was full of roaches! When paying my bill online I was charged a late fee unnecessarily and it took an act of Congress to straighten out and be refunded.Ashley C. | Overall Experience
Kristina was polite,friendly, and very thorough in describing the storage units available, sizes and costs, hours of operation for both staff and customers. I was very pleased with the security, too.Jo R. | First Impressions
Richard was one of the best customer representatives I've had in a long time. He was so nice, helpful and timely, which is hard to find these days. Great guy to have on your staff :)Annie F. | First Impressions
NoneDon C. | First Impressions
Everyone was nice and property was clean alwaysTONYIALISA M. | Overall Experience
Called to get help . Left a message and never called me back . Was there for 5 months and they raised the price on me . Never againMary P. | Overall Experience
This location was perfectJAMARI D. | Overall Experience
I had a horriable experience all the way around from start to finish from uhual if anyone cares enough they can ask and I will give the detailslisa b. | First Impressions
Storage as it should be.Walter G. | Overall Experience
I REALLY Aprectiated the WHOLE team from the Storage Guy to the Ppl in the Truck check Building. Everytime Everybody was very helpful along my first time moving to Florida. They made my experienceLeshawn P. | Overall Experience
The employees are outstanding and very knowledgeable. Excellent experience, great prices, and super clean and safe location.Luis J. | First Impressions
Great staff....jennifer k. | Overall Experience
Good serviceAnton M. | First Impressions
Great uhaul service for last minute situations...tayatta n. | First Impressions
Very goodAmaury L. | Overall Experience
Thank you for the service.robert h. | Overall Experience
Great service clean propertysonae h. | Reservation
the staff friendly and helpfulMark C. | Overall Experience
I received excellent service at U-Haul.jeannette w. | Overall Experience
Perfect service! Clean. Friendly. Safe!!JULIE B. | Overall Experience
Great service.Healthy Hair S. | Reservation
Thank you l appreciatedZDRAVKA S. | Overall Experience
Awesome Customer Service!Radhames L. | Reservation
Awesome Customer Service!Radhames L. | Reservation
Awesome customer service!Radhames L. | Reservation
GoodYUSLANDI a. | Reservation
Very nice and patient they were very willing to work with me.misty w. | Overall Experience
Thank you so much manager Christina Ramos for all you did for me....ZDRAVKA S. | Reservation
We had problems using the restrooms. We often found the restrooms locked and we had no access. The other problem was the gate was broken several times and remained opened for days.O'Donavan Y. | Overall Experience
The staff inside was not very welcoming when we arrived. We were given the wrong address initially and were late meeting our moving help. The gentleman who helped with the truck return was friendly.Jennifer E. | Reservation
I like the convenienceJeanso D. | Overall Experience
My experience was pleasant.delores b. | Overall Experience
You need accessible dumpsters for the customers. You should also let the customers know they can access the bathroom with their gate access card. Carla is very sweet, kind and helpful. Give her a raisJames B. | Overall Experience
Great facility, and helpful and friendly people!CHERYL V. | Overall Experience
The storage space was convenient for me and the staff made my experience even better!Ariyan G. | Overall Experience
No complaints.Diego S. | Overall Experience
Made the van check out easy. Then took me down the street to show me storage space.Carl M. | Reservation
Excellent customer serviceKhya P. | Reservation
After almost 2 years faithful service they evicted me because I did not provide an address fast enough for their patients and because I would not provide a u-haul storage unit with my tax information.larry e. | Overall Experience
I recommend the Uhaul storage 100%.josefina g. | Overall Experience
Ive had more than one unit here over the years. Ive always had great customer service.RENEE B. | Overall Experience
Everything was taken care of easily and quickly.brandon F. | Overall Experience
Rent was always going up an I had a very small unit. Also why would those that rent from you need to pay a minimum of $25.00 to throw anything away in your dumpster?EARL H. | Overall Experience
Amazing staff always worked with me and helped me with anything I needed thank you Uhaul on Florida AveChina P. | Overall Experience
Very good, well organized.pastor g. | Overall Experience
The personal workers were wonderful, thanksMiguel T. | Overall Experience
When I got my storage unit I was promised a military discount. The manager Mark Parker forgot to put it in but promised to correct it. Never did. Went back on our co tract. Poor service. Rude.wendy p. | Overall Experience
I was evicted due to the statements/personal issue of another tenant which has stalked, attacked me, as well as damaged my vehicle. This tenant is the ex-girlfriend of my fiance. Stick with yourpolicyFelicia M. | Overall Experience
Thank you for helping to make a stressful time easier for us. Everything went smoothly and your staff was great!Joseph F. | Overall Experience
Was satisfied with serviceWILLIE W. | Overall Experience
The whole experience was great and the employees were excellent.Scott O. | Overall Experience
Excellent in everything.Shirley K. | Overall Experience
My last month I wanted to pay my storage late but my credit card was charged without my consent after the late fee was added. If I had wanted to use my card I would have done so before the late feeRahsaan F. | Overall Experience
The guys bent over backwards to help us however they could and gave us a great deal.JERRY B.
Customer did not leave a comment.Edward H.
Mr.Jock is very pleasant great personality I will definitely only reserve trucks here due to his outstanding service.Shawana M.
Jock was awesome!HEIDI C.
Customer did not leave a comment.Cassandra S.
I would like to say thank you to Uhaul and Jock at the N Florida location for making my move out and Uhaul Rental smooth. Thank you Jock for your service. Hope you all have a great weekend. If I ever need to rent storage or a moving truck, UHAUL and the N Florida storage loacation in Tampa will be my #1 choice. Thank you :) Crystalcrystal M.
Customer did not leave a comment.Ruben C.
Customer did not leave a comment.KATHRYN S.
Customer did not leave a comment.baron B.
Customer did not leave a comment.Joanna G.
Customer did not leave a comment.Diane W.
Customer did not leave a comment.richard R.
Customer did not leave a comment.Tammy G.
Being that there is two Uhaul facilities on FL Ave it would be a great idea to verify that the customer know exactly which one to pick up truck.sabrina J.
Customer did not leave a comment.claudette O.
I can't think of anything that I would other then there is such a very small office there and only one guy working would be much better if it was larger for two people to be in the office but the van was brand new lots of nice features that is really goodDebra P.
The best experience EVER. The person who took care of me was so pleasant and welcomed by business. The van was very clean and it drove with problems or issue. Thanks for a wonderful experience.Betty W.
You're just fine as you areDamon A.
always a pleasurejames M.
Customer service was excellent..the gentleman was very helpfut to our need.Jackie G.
Scott was very friendly i felt like he was glad I was there he helped us out very quickly and efficiently. Very great attendant to our needsSCOTT O.
Customer did not leave a comment.Nia D.
Customer did not leave a comment.William R.
Customer did not leave a comment.PINILLA K.
Customer did not leave a comment.MONICA N.
Email sent to traffic managerTRINA G.
I don't see anything that can be done better. Everything was a real help to us. Thank you for How professional everyone was to usHope L.
Customer did not leave a comment.Monica N.
Customer did not leave a comment.Zack B.
I didn't have someone walk around with me and inspect, I had to take the truck home and clean all the windows and mirrors.alex R.
Customer did not leave a comment.Stephen B.
Customer did not leave a comment.ina W.
Customer did not leave a comment.marina R.
Customer did not leave a comment.Jim F.
It went as smooth as glass. Will use U-Haul again.ROBERT A.
Customer did not leave a comment.Henry M.
I will come back for my next move, great costumer service.JUAN S.
This location is 2 thumbs upAlbert R.
Customer did not leave a comment.Margarita R.
Customer did not leave a comment.jeremiah B.
Very quick and explained everything wellDYLAN B.
Customer did not leave a comment.ASHTON M.
Customer did not leave a comment.Adrian G.
This is the third truck I've rented from here and they always reek of cigarette smoke. Like, the stench was pretty incredible. Impressive, almost.Kristopher G.
Nonthing, Commander, Scott and Mark were UNBELIEVABLE!!! I have told my entire church.. Amen!David B.
Customer did not leave a comment.Thomas P.
Customer did not leave a comment.TEODORO L.
Customer did not leave a comment.Daniel T.
Customer did not leave a comment.Marie G.
The seatbelt latch on the side of the driver's seat was broken so I had to drive the truck without a seatbelt.pauline O.
Very professional and friendly service.I Highly recommend this location.BOGUSLAW H.
Customer did not leave a comment.gina L.
Mark and Carol by far were the nicest people that i ever dealt with. They were very accommodating and kind and sweet. I am thankful to have met these very sweet people. I don't know if they knew how their kindness made my move much easier. God bless those 2 people. I love UHaul and would definitely use that company again.Wade P.
Nothing, people were great amd.equipment was.top notch will use again amd.againBOBBY H.
A specific worker need to learn how to speak to customers and also work on his attitude.Deanna B.
Thanks for all you do U-haul. Great serviceTHOMAS B.
Very satisfied customerLeila L.
Awesome customer service!Tony C.
Richard was very polite and professional; an absolute pleasure to work with. I intend on adding my Google review for this store.Richard C.
Service attendants professional, polite, and attentive.keith J.
Customer did not leave a comment.Bonnie H.
The employee at this location named Jock deserves a raise. He was incredibly friendly, professional, and helpful. Even hitched and unhitched the trailer for me. I can't say enough kind words about him.Brooke N.
Customer did not leave a comment.MARINO R.
Customer did not leave a comment.Maria L.
The experience was not with the location it was with Uhaul itself. I placed my reservation one week in advance but on the day of pickup all kinds of bad things went wrong. The truck size & location was changed. Pick up time was also changed. I finally was helped by Kim in the traffic area who helped. It made me not want to use Uhaul again.michelle H.
Customer did not leave a comment.Andrea S.
Jock provided extremely good customer service.Henry T.
Customer did not leave a comment.LaToya D.
Customer did not leave a comment.JOSE L.
Customer did not leave a comment.Don H.
Customer did not leave a comment.joseph I.
Customer did not leave a comment.Wayne M.
I was really pleased with the staff and facility, as well as the promptness in which I was able to do business here. Jock was very efficient and nice. I'm would def come here again! :)andrea A.
Customer did not leave a comment.Andre D.
So happy with experience from start to finish. Location employees top notch, helpful and understanding, informative, just all around nice gentleman. Equipment immaculate. Looking forward to may next rental.James M.
Jock was great! He was professional, proficient and very thorough. His customer service skills were outstanding, which is a rarity these days.DENIS M.
Customer did not leave a comment.GEORGE T.
sales person was quick and efficient for a walk up rental. very helpfulBRYAN B.
I can write a book on my experience with this rental. Not Good!!!!Theresa S.
Customer did not leave a comment.Linardi A.
Customer did not leave a comment.Lise M.
Customer did not leave a comment.Roger V.
Jock has great customer service, Keep him!!!Nancy R.
It needed tires services. Also being a senior my storage space don't have light . The staff specially Mark are great. Very friendly and polite.WANDA Q.
Extremely grateful that UHaul accommodated me on short notice. Everything was perfect.philip B.
Customer did not leave a comment.Marc K.
I had an excellent experience renting a cargo van from this office. I had some special needs with my rental and the staff were courteous and helped me every step of the way to accomplish my rental. Thank you so much for all your help. It was a life saver!LOIS ELAINE P.
My personal vehicle is inoperable I had several jobs to do and uhaul made it possible for me to get the jobs done. Everytime.EARL W.
Let customer know up front they will be charged a deposit.Tonia W.
Customer did not leave a comment.James P.