Customer Reviews for U-Haul Moving & Storage at Florida Ave
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Florida Ave
Richard C. on
manger was great helped me out so much she fixed my problem and saved my day want to thank her again for being so helpful .
Janel H. on
When my reservation for the storage unit with accepted, there was no instructions as to what I needed to do to activate it as checked in and where to go, as my chosen location was a remote storage facility. It took almost an hour to get everything straight and have access to the unit. Better communication from U-Haul would be beneficial. The manager more than adequately implemented service recovery, which I greatly appreciated
mark t. on
rented space in Fl via internet I live in Alaska required me in person multiple calls with out response second space rented I am billed for both
Christopher M. on
Treyvon R. on
It’s was closing time around the time I got my storage store associates failed to info me that the area she place me in is not accessible 24 hrs
christina w. on
Not enough employees for the volume of customes, had to wait almost 30 min to be taken care of
Louis P. on
Awni M. on
The worker was very respectable niceand very helpful That management at north florida is the best i ever seen Very well organized I been renting from uhaul very long time All employees are very happ
Tina F. on
When I called to reserve my storage I asked multiple times if everything on my truck would fit in the storage reserved. They said I would. I still have lots and now I have to get another storage.
KALLEN R. on
Smaller inside units do not have enough lighting and I accidentally picked up a box of rat poison...horrifying. I get why they are necessary, but that was beyond unpleasant. Staff were helpful & kind.
Terri G. on
The process was great, I used the storage for 13 months. I was satisfied.
Terrance S. on
They services are not clear on when you get your refund and we are in need of it
Don C. on
The staff is always working for thr customer
wyatt M. on
We had that unit for approximately 10 years and were very happy with the staff and quality of the property. Thank you for making our stay and our exit a smoothe and easy transition.
Rosa B. on
I am thankful for U-Haul. You guys stored my things for a very reasonable price. The facilities were clean and the staff was very friendly. Thank you for making my moving experience one to remember.
Sherrida H. on
7/15/19 I ended up getting stuck in the elevator for over an hour. The fire dept had to come open the door. Christine and Dayna were very helpful from the other Uhaul location. Very scary experience.
Stephanie S. on
It was the most disgusting storage I’ve ever been to with roaches everywhere never what I recommend it to anyone
Cynthia C. on
Luis R. on
Very good customer service. Very knowledgeable and easy to ask questions and talk to
Stefanie W. on
The sign outside the facility said 24hrs when I tried to enter it said access denied. I was very disappointed because had I known it wasn't 24hrs I would have made it there earlier to move in.
Ashley C. on
Place was full of roaches! When paying my bill online I was charged a late fee unnecessarily and it took an act of Congress to straighten out and be refunded.
Jo R. on
Kristina was polite,friendly, and very thorough in describing the storage units available, sizes and costs, hours of operation for both staff and customers. I was very pleased with the security, too.
Annie F. on
Richard was one of the best customer representatives I've had in a long time. He was so nice, helpful and timely, which is hard to find these days. Great guy to have on your staff :)
Don C. on
TONYIALISA M. on
Everyone was nice and property was clean always
Mary P. on
Called to get help . Left a message and never called me back . Was there for 5 months and they raised the price on me . Never again
JAMARI D. on
This location was perfect
lisa b. on
I had a horriable experience all the way around from start to finish from uhual if anyone cares enough they can ask and I will give the details
Walter G. on
Storage as it should be.
Leshawn P. on
I REALLY Aprectiated the WHOLE team from the Storage Guy to the Ppl in the Truck check Building. Everytime Everybody was very helpful along my first time moving to Florida. They made my experience
Luis J. on
The employees are outstanding and very knowledgeable. Excellent experience, great prices, and super clean and safe location.
jennifer k. on
Anton M. on
tayatta n. on
Great uhaul service for last minute situations...
Amaury L. on
robert h. on
Thank you for the service.
sonae h. on
Great service clean property
Mark C. on
the staff friendly and helpful
jeannette w. on
I received excellent service at U-Haul.
JULIE B. on
Perfect service! Clean. Friendly. Safe!!
Healthy Hair S. on
ZDRAVKA S. on
Thank you l appreciated
Radhames L. on
Awesome Customer Service!
Radhames L. on
Awesome Customer Service!
Radhames L. on
Awesome customer service!
YUSLANDI a. on
misty w. on
Very nice and patient they were very willing to work with me.
ZDRAVKA S. on
Thank you so much manager Christina Ramos for all you did for me....
O'Donavan Y. on
We had problems using the restrooms. We often found the restrooms locked and we had no access. The other problem was the gate was broken several times and remained opened for days.
Jennifer E. on
The staff inside was not very welcoming when we arrived. We were given the wrong address initially and were late meeting our moving help. The gentleman who helped with the truck return was friendly.
Jeanso D. on
I like the convenience
delores b. on
My experience was pleasant.
James B. on
You need accessible dumpsters for the customers. You should also let the customers know they can access the bathroom with their gate access card. Carla is very sweet, kind and helpful. Give her a rais
CHERYL V. on
Great facility, and helpful and friendly people!
Ariyan G. on
The storage space was convenient for me and the staff made my experience even better!
Diego S. on
Carl M. on
Made the van check out easy. Then took me down the street to show me storage space.
Khya P. on
Excellent customer service
larry e. on
After almost 2 years faithful service they evicted me because I did not provide an address fast enough for their patients and because I would not provide a u-haul storage unit with my tax information.
josefina g. on
I recommend the Uhaul storage 100%.
RENEE B. on
Ive had more than one unit here over the years. Ive always had great customer service.
brandon F. on
Everything was taken care of easily and quickly.
EARL H. on
Rent was always going up an I had a very small unit. Also why would those that rent from you need to pay a minimum of $25.00 to throw anything away in your dumpster?
China P. on
Amazing staff always worked with me and helped me with anything I needed thank you Uhaul on Florida Ave
pastor g. on
Very good, well organized.
Miguel T. on
The personal workers were wonderful, thanks
wendy p. on
When I got my storage unit I was promised a military discount. The manager Mark Parker forgot to put it in but promised to correct it. Never did. Went back on our co tract. Poor service. Rude.
Felicia M. on
I was evicted due to the statements/personal issue of another tenant which has stalked, attacked me, as well as damaged my vehicle. This tenant is the ex-girlfriend of my fiance. Stick with yourpolicy
Joseph F. on
Thank you for helping to make a stressful time easier for us. Everything went smoothly and your staff was great!
WILLIE W. on
Was satisfied with service
Scott O. on
The whole experience was great and the employees were excellent.
Shirley K. on
Excellent in everything.
Rahsaan F. on
My last month I wanted to pay my storage late but my credit card was charged without my consent after the late fee was added. If I had wanted to use my card I would have done so before the late fee