Customer Reviews for U-Haul Moving & Storage at Florida Blvd

3,736 reviews

13151 Florida Blvd   Baton Rouge, LA 70815
(Located at the corner of Florida and Flannery)

(225) 272-9335

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(225) 272-9335

13151 Florida Blvd
Baton Rouge, LA 70815
(Located at the corner of Florida and Flannery)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Sybil D. 
Rating:
5.0

Customer did not leave a comment.

domingo O. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
5.0

Customer did not leave a comment.

GREGORY C. 
Rating:
4.0

Customer did not leave a comment.

ROBERTO S. 
Rating:
5.0

Nothing

Thornton G. 
Rating:
3.0

The truck was needs to be fixed. The service I received from the people that work at the location was the best!

Shaft G. 
Rating:
5.0

Everything is okay 👌😌.

JUNIUS C. 
Rating:
1.0

I was racially profile when i went in then when i returned the trailers i was rudely called and told to return your property before he call the police I then explained to the person on the phone I had returned the trailer earlier that morning prior to the time it was due in and also purchased additional equipment. I was totally offended. My Name is Alvin Harrison and my phone number is 504-258-8774.

ALVIN H. 
Rating:
5.0

Customer did not leave a comment.

Willie L. 
Rating:
5.0

Good experience all the way around. Very pleased.

Kathy W. 
Rating:
5.0

Quick & easy! Enjoyed my experience.

Taylor A. 
Rating:
5.0

This location was great, the customer service was excellent and the staff working there were nice

Johnny B. 
Rating:
3.0

I ordered a specific dolley on line, but the location didn't have it. I would suggest that locations carry anything you say is available with an online order. The right side of the truck was scratched badly. The right sight had an area that had bondo, but none of the damaged areas were marked in any way.

Sylvia K. 
Rating:
5.0

Customer did not leave a comment.

JEANNETTE K. 
Rating:
5.0

Customer did not leave a comment.

Brittany B. 
Rating:
3.0

There was no a/c in the truck

NATECHA S. 
Rating:
1.0

The lady who checked me in and out at the store was very rude and unfriendly she didn't want to put my stuff in my hand she kept putting my stuff and the counter and she was very rude and racist and she shouldn't work at a store being so rude and unprofessional and I would recommend U-Haul to my friends especially this location where they treat black people so disrespectful but I remained nice and calm to get what I needed done

Keisha W. 
Rating:
4.0

Customer did not leave a comment.

Jason H. 
Rating:
5.0

Customer did not leave a comment.

glenda H. 
Rating:
5.0

Kevin and the team do a great job.

Geoffrey S. 
Rating:
4.0

Customer did not leave a comment.

Bishnu S. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Allan S. 
Rating:
4.0

The service could be more welcoming, other than that it was a smooth process.

Kiara H. 
Rating:
5.0

Great staff!

MARLON M. 
Rating:
5.0

Customer did not leave a comment.

roshonda P. 
Rating:
5.0

Give them the same professional service that I received.

GILBERT B. 
Rating:
4.0

Customer did not leave a comment.

Fernando C. 
Rating:
5.0

Customer did not leave a comment.

Beverly S. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

Yolanda F. 
Rating:
5.0

Customer did not leave a comment.

DomoNique W. 
Rating:
1.0

Get better truck , the truck broke down on me , I had to call road side assistance

Jakayla C. 
Rating:
5.0

I ordered a pickup but when I got to the dealer, they tried to give me a cargo van. I did get what I wanted.

Tom F. 
Rating:
5.0

Always friendly and clean trucks. Make sure customers have all they need before leaving.

dominique C. 
Rating:
1.0

I had a truck reserved for Saturday morning. When I arrived at the reservation time, I was told that they did not have a truck and it would be 3-5 hours before someone would call me. When they got a truck all that they had was a 15', although I reserved a 26'.

David D. 
Rating:
4.0

the windshield was not clean Kevin the manager knows his business-young workers need more training

John M. 
Rating:
5.0

Customer did not leave a comment.

sundra C. 
Rating:
5.0

Having the equipment available when needed was a plus for me. Everyone I came into contact with was courteous and professional.

IRVIN H. 
Rating:
5.0

Great service 👏 👍🏾 👌

KEILA B. 
Rating:
5.0

Customer did not leave a comment.

Brigitte K. 
Rating:
4.0

all went smoothly, used them several times.

Carlos T. 
Rating:
5.0

Customer did not leave a comment.

Beth S. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

Bradley G. 
Rating:
2.0

It had a roach crawling . Ew and I think the customer service isn't that great. Ghetto if I must add

Germaine O. 
Rating:
4.0

Customer did not leave a comment.

Molly G. 
Rating:
4.0

I had reserved the trailer at Airline Highway. I called to affirm my pick-up. All was good. When I arrived, they didn't have the trailer. They tell me someone was supposed to call me to let me know the trailer wasn't there. I had to go the the Florida Blvd location - not good threw me completely off schedule. Your system is broken.

Michael W. 
Rating:
5.0

Checking in on the app was not possible. App would not accept the pictures that were needed.

Brandon B. 
Rating:
4.0

Customer did not leave a comment.

Cynthia M. 
Rating:
4.0

Customer did not leave a comment.

Noel I. 
Rating:
5.0

Everything was great. Thank You so much

TaNesha D. 
Rating:
3.0

First off, uhaul can improve on the reservation process itself. Mt reservation changed 3 times. The last time being 2 hours before my original pick up time...I hate uhaul for that. It has happened every time ii have rented from uhaul...if I can help it I will never rent there again...the trucks are always dirty and the self check our service on the app is horrible...

Carl B. 
Rating:
5.0

Customer did not leave a comment.

KEN'TAVIA T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Christopher G. 
Rating:
5.0

Customer did not leave a comment.

Sheavon N. 
Rating:
5.0

Kevin is very friendly and helpful .

Timothy C. 
Rating:
2.0

Customer did not leave a comment.

Timothy L. 
Rating:
3.0

Customer did not leave a comment.

Anastasia K. 
Rating:
5.0

Trailer was in good condition clean and all lights working Exceptional customer service

chris S. 
Rating:
4.0

Customer did not leave a comment.

JAMES B. 
Rating:
3.0

Location guy was great with helping us! Truck was easy to load, didnt even need the ramp. Big mirrors with no blind spots. Truck looks Intimidating but was a breeze to drive with the automatic transmission. On the down side the truck pulled to the left and had a 40 mph shake like a tire out of balance. Overall it was a great rental truck would use u-haul again.

Jesse C. 
Rating:
5.0

No improvements. Mr. Heltz was very helpful and great to work with.

MARK H. 
Rating:
5.0

Customer did not leave a comment.

Wilbur B. 
Rating:
4.0

Customer did not leave a comment.

Roger C. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

Short with rear lights. Biggest complaint was the drop off process. Doing everything on line and setting up an account is stupid and a real problem. All customers checking in at the same time can us were complaining as well. Probably won't rent again because of it

KENNETH D. 
Rating:
3.0

There's always different workers with different rules. All vehicles registered out but never moved for your rental hours (4). They always giving bigger trucks to rent more money than the cheaper trucks

DEANNE W. 
Rating:
5.0

Nothing! Customer Service was already EXCELLENT!!

Chaplis T. 
Rating:
5.0

Thank u for the quick fast hassle-free service .

Jorge V. 
Rating:
5.0

Customer did not leave a comment.

BRENDA S. 
Rating:
4.0

Customer did not leave a comment.

NORA M. 
Rating:
3.0

No running lights on the last two trailers we've rented. We rent two times a week for business trips

christopher S. 
Rating:
5.0

did not agree with mileage. the computer toke an hour to check me in to get Van.

donald L. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
1.0

They were rude, didn't explain things.

PEYTON R. 
Rating:
5.0

Customer did not leave a comment.

Nancy M. 
Rating:
1.0

It was the worst uhaul every almost killed myself it need a front end alignment

Shirley B. 
Rating:
5.0

Excellent customer service

Jeff M. 
Rating:
5.0

You are doing good already.

David N. 
Rating:
4.0

Customer did not leave a comment.

Jessica A. 
Rating:
5.0

Customer did not leave a comment.

Contina G. 
Rating:
4.0

Customer did not leave a comment.

Harrylee C. 
Rating:
5.0

Thk u so much

JORGE V. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Jocelyn W. 
Rating:
5.0

None

RICHARD C. 
Rating:
5.0

Consistently Fantastic Service at This Location. I have used their services many times over the years and they are always friendly, knowledgeable, and helpful. Highly Recommended.

LARRY C. 
Rating:
1.0

Customer did not leave a comment.

Beulha B. 
Rating:
5.0

Customer did not leave a comment.

RIKITTA T. 
Rating:
5.0

Thanks

Tykita C. 
Rating:
5.0

Customer did not leave a comment.

Lorna D. 
Rating:
5.0

Customer did not leave a comment.

Ronald W. 
Rating:
3.0

The check engine light was on the whole time

arleda A. 
Rating:
5.0

Customer did not leave a comment.

Carolyn N. 
Rating:
4.0

The engine light was on and the engine made a loud rattling noise. I could not trust the truck on the interstate. However, the attendant worked desperately to get me another truck. She came through with placing me in another truck that was in much better condition. Although the visit began stressful it ended on a much better note due to the professionalism and dedication by the attendant.

Belinda L. 
Rating:
1.0

I was randomly charged $15 after returning the U-Haul in the shape i received it and with a tank of gas where we had gotten it. Not worth even bothering over but also enough to show me i wont be referring this location to anyone in the future

kendall B. 
Rating:
3.0

Customer did not leave a comment.

DAVID B. 
Rating:
4.0

Customer did not leave a comment.

TERRI L. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK A. 
Rating:
5.0

Great job

tewanda r.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

tewanda r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Juna J.  |  Overall Experience 
Rating:
5.0

Mr Kevin Nd Staff are Great never had a problem 100

Colette M.  |  Overall Experience 
Rating:
5.0

Mr Kevin Been nice Since I moved in a storage unit 💙💙

Colette M.  |  First Impressions 
Rating:
1.0

I left all of my items because there was mold on EVERYTHING and nobody has any idea where it came from. When I brought my items to this establishment they were NOT molded and they also weren’t exposed to mold.

Jada S.  |  Overall Experience 
Rating:
1.0

I felt with horrible service and im being charged twice as much then I should be. I've never had a problem with this before and nobody wants to refund my money. I put the gas back where it was when I got I it, I left the truck in the same condition I recurrences it, I returned the dolly also, and I even returned the truck hours earlier then when it was due. When I returned it all the guy did was take the key and said that was it I could leave.

brandie r.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARILYN D.  |  First Impressions 
Rating:
5.0

Wow..This was one of the most pleasant experiences i have ever had with any rental company. The whole staff from the top down were real to life people. They are the best at thier jobs and should pat themselves on thier backs for a job very well done. My wife and i escaped from the wrath of Hurricanes Laura and Delta in SW la . to a new beging in Baton Rouge. And the UHaul team made our move like it was made for the movies. JUST AWESOME. FROM START TO FINISH WE HAD THE VERY VERY BEST. PERIOD.

ruth w.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jennifer E.  |  Overall Experience 
Rating:
3.0

Expensive for conditions.

Sabrina W.  |  Overall Experience 
Rating:
5.0

Several of the employees i remember from 10 years ago when i moved away. This says much about the work environment

MICHAEL B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer E.  |  First Impressions 
Rating:
5.0

Owner was extremely helpful, and so was everybody else that work there nothing but smiling faces and cool vibes🥰

Lakeisha S.  |  First Impressions 
Rating:
5.0

Everything was good until we got to the counter. The white lady had a nasty attitude with several customers the day before(Sat 9/12) and I got the rudeness once I turned the equipment back in. I also asked her, was it anyone else I could talk to and thats when she said, she was tired and apparently didn't want to be there.

Annie T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shameka W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marsha C.  |  Overall Experience 
Rating:
5.0

The service was great and I had no problems.

Donnell J.  |  Overall Experience 
Rating:
5.0

Excellent Service

Helen H.  |  Overall Experience 
Rating:
5.0

I would like to thank you so much traveling to state to state it were great no problems at all and when I went to get my storage even better all the employees are the best keep up the good work

Vidal T.  |  First Impressions 
Rating:
5.0

The staff was friendly and very helpful.

Donnell J.  |  First Impressions 
Rating:
5.0

everything was great, no complaints

William L.  |  First Impressions 
Rating:
5.0

The customer service was always outstanding and very courteous

PHAON D.  |  Overall Experience 
Rating:
5.0

Awesome manager!

Jeffery B.  |  First Impressions 
Rating:
1.0

The advertised 11x14 room should NEVER be rented as storage space, the steep flight of stairs are very unsafe.

Diane H.  |  Overall Experience 
Rating:
5.0

The staff was on top of their game ! I was very pleased w/Heidi who went out of her way to make sure my U boxes were delivered to this location & Kevin very helpful with the end process as well ;-)

Brigitte K.  |  Overall Experience 
Rating:
5.0

Very efficient and great customer service.

shavon n.  |  Overall Experience 
Rating:
5.0

Great !

JAMES R.  |  Overall Experience 
Rating:
5.0

Great

JAMES R.  |  Overall Experience 
Rating:
5.0

Tkanks

DENNIS M.  |  Overall Experience 
Rating:
1.0

They sold my phone number to some other companies and now I'm being bombarded with sells calls over my phone along with text messages doing the same.

Matthias S.  |  Overall Experience 
Rating:
1.0

My storage unit was inside climate controlled and I felt should have been better which is why I chose more expensive unit. My belongings had ants and after unpacking found mice chewed clothes!

Christina C.  |  Overall Experience 
No reviews have been submitted for this location.

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