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Sybil D.Customer Reviews for U-Haul Moving & Storage at Florida Blvd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing
Thornton G.The truck was needs to be fixed. The service I received from the people that work at the location was the best!
Shaft G.Everything is okay 👌😌.
JUNIUS C.I was racially profile when i went in then when i returned the trailers i was rudely called and told to return your property before he call the police I then explained to the person on the phone I had returned the trailer earlier that morning prior to the time it was due in and also purchased additional equipment. I was totally offended. My Name is Alvin Harrison and my phone number is 504-258-8774.
ALVIN H.Good experience all the way around. Very pleased.
Kathy W.Quick & easy! Enjoyed my experience.
Taylor A.This location was great, the customer service was excellent and the staff working there were nice
Johnny B.I ordered a specific dolley on line, but the location didn't have it. I would suggest that locations carry anything you say is available with an online order. The right side of the truck was scratched badly. The right sight had an area that had bondo, but none of the damaged areas were marked in any way.
Sylvia K.There was no a/c in the truck
NATECHA S.The lady who checked me in and out at the store was very rude and unfriendly she didn't want to put my stuff in my hand she kept putting my stuff and the counter and she was very rude and racist and she shouldn't work at a store being so rude and unprofessional and I would recommend U-Haul to my friends especially this location where they treat black people so disrespectful but I remained nice and calm to get what I needed done
Keisha W.Kevin and the team do a great job.
Geoffrey S.The service could be more welcoming, other than that it was a smooth process.
Kiara H.Great staff!
MARLON M.Give them the same professional service that I received.
GILBERT B.Get better truck , the truck broke down on me , I had to call road side assistance
Jakayla C.I ordered a pickup but when I got to the dealer, they tried to give me a cargo van. I did get what I wanted.
Tom F.Always friendly and clean trucks. Make sure customers have all they need before leaving.
dominique C.I had a truck reserved for Saturday morning. When I arrived at the reservation time, I was told that they did not have a truck and it would be 3-5 hours before someone would call me. When they got a truck all that they had was a 15', although I reserved a 26'.
David D.the windshield was not clean Kevin the manager knows his business-young workers need more training
John M.Having the equipment available when needed was a plus for me. Everyone I came into contact with was courteous and professional.
IRVIN H.Great service 👏 👍🏾 👌
KEILA B.all went smoothly, used them several times.
Carlos T.It had a roach crawling . Ew and I think the customer service isn't that great. Ghetto if I must add
Germaine O.I had reserved the trailer at Airline Highway. I called to affirm my pick-up. All was good. When I arrived, they didn't have the trailer. They tell me someone was supposed to call me to let me know the trailer wasn't there. I had to go the the Florida Blvd location - not good threw me completely off schedule. Your system is broken.
Michael W.Checking in on the app was not possible. App would not accept the pictures that were needed.
Brandon B.Everything was great. Thank You so much
TaNesha D.First off, uhaul can improve on the reservation process itself. Mt reservation changed 3 times. The last time being 2 hours before my original pick up time...I hate uhaul for that. It has happened every time ii have rented from uhaul...if I can help it I will never rent there again...the trucks are always dirty and the self check our service on the app is horrible...
Carl B.Kevin is very friendly and helpful .
Timothy C.Trailer was in good condition clean and all lights working Exceptional customer service
chris S.Location guy was great with helping us! Truck was easy to load, didnt even need the ramp. Big mirrors with no blind spots. Truck looks Intimidating but was a breeze to drive with the automatic transmission. On the down side the truck pulled to the left and had a 40 mph shake like a tire out of balance. Overall it was a great rental truck would use u-haul again.
Jesse C.No improvements. Mr. Heltz was very helpful and great to work with.
MARK H.Short with rear lights. Biggest complaint was the drop off process. Doing everything on line and setting up an account is stupid and a real problem. All customers checking in at the same time can us were complaining as well. Probably won't rent again because of it
KENNETH D.There's always different workers with different rules. All vehicles registered out but never moved for your rental hours (4). They always giving bigger trucks to rent more money than the cheaper trucks
DEANNE W.Nothing! Customer Service was already EXCELLENT!!
Chaplis T.Thank u for the quick fast hassle-free service .
Jorge V.No running lights on the last two trailers we've rented. We rent two times a week for business trips
christopher S.did not agree with mileage. the computer toke an hour to check me in to get Van.
donald L.They were rude, didn't explain things.
PEYTON R.It was the worst uhaul every almost killed myself it need a front end alignment
Shirley B.Excellent customer service
Jeff M.You are doing good already.
David N.Thk u so much
JORGE V.None
RICHARD C.Consistently Fantastic Service at This Location. I have used their services many times over the years and they are always friendly, knowledgeable, and helpful. Highly Recommended.
LARRY C.Thanks
Tykita C.The check engine light was on the whole time
arleda A.The engine light was on and the engine made a loud rattling noise. I could not trust the truck on the interstate. However, the attendant worked desperately to get me another truck. She came through with placing me in another truck that was in much better condition. Although the visit began stressful it ended on a much better note due to the professionalism and dedication by the attendant.
Belinda L.I was randomly charged $15 after returning the U-Haul in the shape i received it and with a tank of gas where we had gotten it. Not worth even bothering over but also enough to show me i wont be referring this location to anyone in the future
kendall B.Great job
tewanda r. | Overall ExperienceMr Kevin Nd Staff are Great never had a problem 100
Colette M. | Overall ExperienceMr Kevin Been nice Since I moved in a storage unit 💙💙
Colette M. | First ImpressionsI left all of my items because there was mold on EVERYTHING and nobody has any idea where it came from. When I brought my items to this establishment they were NOT molded and they also weren’t exposed to mold.
Jada S. | Overall ExperienceI felt with horrible service and im being charged twice as much then I should be. I've never had a problem with this before and nobody wants to refund my money. I put the gas back where it was when I got I it, I left the truck in the same condition I recurrences it, I returned the dolly also, and I even returned the truck hours earlier then when it was due. When I returned it all the guy did was take the key and said that was it I could leave.
brandie r. | Overall ExperienceWow..This was one of the most pleasant experiences i have ever had with any rental company. The whole staff from the top down were real to life people. They are the best at thier jobs and should pat themselves on thier backs for a job very well done. My wife and i escaped from the wrath of Hurricanes Laura and Delta in SW la . to a new beging in Baton Rouge. And the UHaul team made our move like it was made for the movies. JUST AWESOME. FROM START TO FINISH WE HAD THE VERY VERY BEST. PERIOD.
ruth w. | Overall ExperienceExpensive for conditions.
Sabrina W. | Overall ExperienceSeveral of the employees i remember from 10 years ago when i moved away. This says much about the work environment
MICHAEL B. | First ImpressionsOwner was extremely helpful, and so was everybody else that work there nothing but smiling faces and cool vibes🥰
Lakeisha S. | First ImpressionsEverything was good until we got to the counter. The white lady had a nasty attitude with several customers the day before(Sat 9/12) and I got the rudeness once I turned the equipment back in. I also asked her, was it anyone else I could talk to and thats when she said, she was tired and apparently didn't want to be there.
Annie T. | First ImpressionsThe service was great and I had no problems.
Donnell J. | Overall ExperienceExcellent Service
Helen H. | Overall ExperienceI would like to thank you so much traveling to state to state it were great no problems at all and when I went to get my storage even better all the employees are the best keep up the good work
Vidal T. | First ImpressionsThe staff was friendly and very helpful.
Donnell J. | First Impressionseverything was great, no complaints
William L. | First ImpressionsThe customer service was always outstanding and very courteous
PHAON D. | Overall ExperienceAwesome manager!
Jeffery B. | First ImpressionsThe advertised 11x14 room should NEVER be rented as storage space, the steep flight of stairs are very unsafe.
Diane H. | Overall ExperienceThe staff was on top of their game ! I was very pleased w/Heidi who went out of her way to make sure my U boxes were delivered to this location & Kevin very helpful with the end process as well ;-)
Brigitte K. | Overall ExperienceVery efficient and great customer service.
shavon n. | Overall ExperienceGreat !
JAMES R. | Overall ExperienceGreat
JAMES R. | Overall ExperienceTkanks
DENNIS M. | Overall ExperienceThey sold my phone number to some other companies and now I'm being bombarded with sells calls over my phone along with text messages doing the same.
Matthias S. | Overall ExperienceMy storage unit was inside climate controlled and I felt should have been better which is why I chose more expensive unit. My belongings had ants and after unpacking found mice chewed clothes!
Christina C. | Overall Experience