Customer Reviews for U-Haul Moving & Storage at Florida Blvd

3,606 reviews

13151 Florida Blvd   Baton Rouge, LA 70815
(Located at the corner of Florida and Flannery)

(225) 272-9335

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(225) 272-9335

13151 Florida Blvd
Baton Rouge, LA 70815
(Located at the corner of Florida and Flannery)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

SHARON G. 
Rating:
5.0

Excellent and friendly service

Richard K. 
Rating:
5.0

Customer did not leave a comment.

KELLY K. 
Rating:
5.0

Customer did not leave a comment.

GABRIELLE J. 
Rating:
5.0

Nothing, if it's not broke, don't try fixing anything.

SAMMIE G. 
Rating:
5.0

Thank you so much!

GLORIA W. 
Rating:
5.0

Thank you so much for helping me.

Gloria W. 
Rating:
5.0

Customer did not leave a comment.

CHARLES H. 
Rating:
5.0

Customer did not leave a comment.

LONZER L. 
Rating:
5.0

Customer did not leave a comment.

MARK F. 
Rating:
4.0

Nothing totally satisfied

LYDIA W. 
Rating:
5.0

Customer did not leave a comment.

CHRIS D. 
Rating:
5.0

Open later hours

ROSALIND F. 
Rating:
5.0

Total expert Professionism...

DALE C. 
Rating:
5.0

Keep up the good work!

KEVIN R. 
Rating:
4.0

Customer did not leave a comment.

MARIO C. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey R. 
Rating:
5.0

Always great service, only u haul location I use locally.

Christopher L. 
Rating:
1.0

Your rates are a rip off. Feels like you're paying for gas 3 times. They just tell you $20 to get you in the door. The only thing wrong with the place is the company. Customers shouldn't feel ripped off especially when options are thin.

JAMAL D. 
Rating:
5.0

Friendly fast and professional

PHOEBE J. 
Rating:
3.0

Customer did not leave a comment.

tewanda r.  |  First Impressions 
Rating:
5.0

The representative was terrible he didn't have us do anything he ignored us the entire time he was on the phone cursing someone out he just got in the uhaul we dropped off and shut the door so we were like oh no so we knocked on uhaul driver door and he said we were good and didn't need to do anything which I found weird

MORGAN W. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey R. 
Rating:
4.0

Customer did not leave a comment.

LELIA S. 
Rating:
5.0

The service was great, from beginning to end.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

CHRIS D. 
Rating:
4.0

Customer did not leave a comment.

Frederick A. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey R. 
Rating:
4.0

Customer did not leave a comment.

BRENNAN K. 
Rating:
4.0

Customer did not leave a comment.

JESSICA H. 
Rating:
5.0

Customer did not leave a comment.

DYLAN F. 
Rating:
1.0

I was overcharged drastically.

DENISE Y. 
Rating:
1.0

Van had roaches

TIMMARIOUS F. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey R. 
Rating:
5.0

Abraham was excellent with helping. And very delightful to work with.

SHARON G. 
Rating:
3.0

Customer did not leave a comment.

ZELDA T. 
Rating:
5.0

This place is always great every time we have needed them. Very nice people to deal with! Ruthie Longstreet

DAVID L. 
Rating:
5.0

Customer did not leave a comment.

SALAR S. 
Rating:
5.0

Customer did not leave a comment.

Karen S. 
Rating:
4.0

Customer did not leave a comment.

LINDA W. 
Rating:
4.0

Customer did not leave a comment.

RICHARD L. 
Rating:
5.0

Customer did not leave a comment.

ERIN D. 
Rating:
4.0

Customer did not leave a comment.

TRACEY N. 
Rating:
5.0

Excellent service and wonderful employees… this location is awesome!

Richard K. 
Rating:
2.0

Have the truck keys ready for pick please.

Coronda G. 
Rating:
5.0

Nothing whatsoever.

Crystal S. 
Rating:
3.0

No one was wearing masks. Given the problems with Covid-19, it would seem prudent to wear masks. The truck was very functional, and there were no problems with the functioning of the truck. The suspension system, however, was in not very good shape. the truck was not comfortable to ride in on any pavement with bumps, potholes, and even railroad tracks were very rough on the truck and the cargo. I had damage to some of my belongings.

WILLIAM P. 
Rating:
3.0

Check in uhaul return and keep up with truck. I was called 4 days in a row asking where the truck was. And I returned it the same day I rented.

Beverly B. 
Rating:
5.0

Customer did not leave a comment.

SYBIL D. 
Rating:
5.0

Customer did not leave a comment.

WESLEY T. 
Rating:
5.0

Customer did not leave a comment.

Juna J.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Lashia M. 
Rating:
5.0

Nothing

dEREK E. 
Rating:
4.0

Quick and easy

DARRIN T. 
Rating:
2.0

Customer did not leave a comment.

hoa N. 
Rating:
5.0

I love everything about this location

BRIDGETTE B. 
Rating:
5.0

I very much appreciate how much they cared about me and the moves I experienced from a house fire and Ida, they are the best!

LEE W. 
Rating:
5.0

Outstanding service and very professional with high value toward customer service!!

LEROY A. 
Rating:
5.0

Nothing I can see, I LOVE this location and now ONLY use them! I have rented from numerous locations in the BR and Denham Springs areas and this one is friendly, responsive, helpful and communicate well. I have used them numerous times in the last 5 weeks and will be my only go to location for ALL my future rentals

HOLLY M. 
Rating:
4.0

No

LINDA J. 
Rating:
5.0

Kevin and his crew were friendly and efficient. The best U-Haul experience I've had!

William L. 
Rating:
5.0

Great customer service! Great prices and using UHaul really helped taking the stress out of moving. Would definitely recommend this place for your next move!

JUANITA M. 
Rating:
5.0

I have been to this location several times and always treated well. I tell friends and family anytime they need to move that the uhaul at this location will take care of them.

MARTIN M. 
Rating:
4.0

coffee while waiting.

CARLOS T. 
Rating:
5.0

Customer did not leave a comment.

Curieni J. 
Rating:
3.0

The UHaul website advertises the trailer that I rented as 4'x7". The width of the inside of the trailer is only 39". I could not use trailer for its intended purposes.

Wendell B. 
Rating:
5.0

The customer representative, Darian, had one of the most pleasant personalities. He welcoming attitude was consistent throughout the entire process. I would definitely visit your company the next time I need rental service .

CECILE W. 
Rating:
5.0

Customer did not leave a comment.

ANDREA B. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL A. 
Rating:
3.0

The truck I rented had the check engine light on. I went back in to let the clerk know and she said "oh I know it's on, that one was having some issues". The truck drove very badly and I have rented with uhaul before and the truck did not drive as terrible as it did. There were several other trucks in the parking lot and the fact that I wasn't offered another truck was ridiculous. Then when I came to return it, there was a new person who said if I'm just returning he would check it in and email my receipt. I didn't get an email until the next day after someone from uhaul tried calling me at 8:30 am. I was still sleeping and didn't answer, not sure why they called but I finally got an email receipt after the call. This was not a very good experience at all.

SHANTRELLE B. 
Rating:
5.0

Customer did not leave a comment.

KEITH M. 
Rating:
5.0

I've rented a few times from this location and have always had great service from Kevin and his team. The trucks are clean and ready to go when I get there. Thanks!!!

MARK B. 
Rating:
5.0

Customer did not leave a comment.

CECELIA W. 
Rating:
4.0

Customer did not leave a comment.

WALTER T. 
Rating:
5.0

Thanks

ESTEVAN S. 
Rating:
1.0

Customer did not leave a comment.

SHOHRAT C. 
Rating:
4.0

The sun visor wouldn't stay up. I had to keep pushing it up. Also, I haven't yet received the final bill via email.

CARLA B. 
Rating:
5.0

Keep up your good work We will use you again for our moving needs .

JOSEPH B. 
Rating:
5.0

Everything was great from the time I got the reservation on the phone. I got to my location for pickup all employee's were all helpful in expediting my uhaul experience. I was in and out very quick. I will use U-haul again.

DAVID E. 
Rating:
5.0

Customer did not leave a comment.

TODD J. 
Rating:
1.0

Customer did not leave a comment.

Deonte G. 
Rating:
5.0

Customer did not leave a comment.

Ellis M. 
Rating:
3.0

She tried charging me for going over the mileage. I was supposed to pick up the truck two blocks from where I needed the truck. The day before picking up the truck, I received an email stating I had to get the truck from Kaplan which is 30 minutes from where I needed it. I have used Uhaul many times in the past, but will be looking for another option next time.

LIONEL M. 
Rating:
5.0

The gentleman working was such a blessing. after the Gonzales location did not have the truck we ordered, his store in Baton Rouge had one and treated us with such kindness. It definitely made the day much better. Losing a home from a hurricane and having to move is never fun. Thank you sir for taking care of us.

MICHELLE T. 
Rating:
5.0

Keep doing what you're doing! Excellent customer service, friendly, courteous, professional and knowledgeable.

fernando L. 
Rating:
5.0

Mr Kevin Been nice Since I moved in a storage unit 💙💙

Colette M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katie M. 
Rating:
4.0

Customer did not leave a comment.

LAURA W. 
Rating:
4.0

Company policy and implementation thereof. I traveled about 15 miles and got charged $16 for gas because I didn't top off before I turned it in. That's a ripoff.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

john I. 
Rating:
4.0

When they were notified of the issues with my trailer they refunded a significant portion of my rental. They took care of me and service is the most important thing to me.

Eric T. 
Rating:
5.0

People were friendly and accommodating

VICKI T. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
4.0

Everything was good

ORA G. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

SIERRA J. 
Rating:
5.0

Very professional and virtuous.GREAT JOB,

John J. 
Rating:
5.0

The truck we received had an exhaust leak that made a lot of extra noise.

JAMES K. 
Rating:
5.0

great service

BRADLEY M. 
Rating:
5.0

Customer did not leave a comment.

AARON D. 
Rating:
5.0

Customer did not leave a comment.

Rickey W. 
Rating:
5.0

Franklin handled everything quickly and professionally.

CINDY R. 
Rating:
4.0

Customer did not leave a comment.

MARILYN D.  |  First Impressions 
Rating:
5.0

Several of the employees i remember from 10 years ago when i moved away. This says much about the work environment

MICHAEL B.  |  First Impressions 
Rating:
5.0

Everything was good until we got to the counter. The white lady had a nasty attitude with several customers the day before(Sat 9/12) and I got the rudeness once I turned the equipment back in. I also asked her, was it anyone else I could talk to and thats when she said, she was tired and apparently didn't want to be there.

Annie T.  |  First Impressions 
No reviews have been submitted for this location.

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