Customer Reviews for U-Haul Moving & Storage at Foothill Blvd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Foothill Blvd

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Linda W.
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Customer did not leave a comment.

Sierra D.
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Customer did not leave a comment.

Scott T.
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The customer service desk was never staffed properly - every time I went in I had to wait in long lines. The truck we got had the check engine light turn after we loaded it up at our house. We called customer service and let them know and they were helpful. When we returned the truck we let the lady know and she said they knew that about the truck. Seems like it should get fixed before you send it out on the road again.

JARRED B.
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Customer did not leave a comment.

DENISE M.
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The staff was courteous, friendly, and helpful. However if more counter staff were available,we wouldn't have to wait so long to get helped..

George G. | First Impressions |
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Everything was great, no Complaints.

ALLIN C.
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Customer did not leave a comment.

Douglas G.
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Customer did not leave a comment.

MICHAEL F.
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The truck was dirty from the previous delivery and the ramp looked to have dried concrete all over it. We were not aware of that until we got to our destination and had to clean off the ramp somewhat so the furniture dolly could be used.

BRENDA B.
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The 1st truck was returned because of a loud dragging sound when vehicle slow down or when applying the brakes and sound as though the motor was going to drop out. Management should be more attentive when the trucks are returned so that the next customer will not incur problems. But the worker who assisted me with the return was pleasant, understandable and switched out the truck for another.

KENNETH C.
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Customer did not leave a comment.

CASSANDRA E.
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Have employees come and inspect trailer with you so there are no issues

MARTIN C.
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Excellent Service

MARLENE S.
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Customer did not leave a comment.

Geoffrey S.
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Every thing went smooth and the fastest I've gotten in and out. Appreciate the teams help.

Elizabeth T.
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Customer did not leave a comment.

Araceli C.
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I had to wait 2 hours from the time I reserved it. The owner Denise told me they couldn't find the key for the truck I rented. She informed me they had to pick up key in San Bernardino. I kept asking her for an ETA and she kept saying "I don't know". I was very frustrated and she ended up telling me it would take an hour for the key. Once they arrived with the key I asked her about a dolly I rented and she confirmed that the dolly was in the truck. I left and when I got to my home after 2 hours the truck had a lock on the roll up door and I couldn't get it opened. I called and they told me to go back and pick up the key for the lock Which I did! I finally got the roll up door open and there was no dolly. This was a very frustrating situation especially when the owner is not apologetic about the situation. They did give me a discount which I do appreciate but at the same time I wasted almost 3 hours just to get my truck and get it opened.

LUZ M.
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Longtime waiting

Jeffrey S.
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Location was in order and clean. Could have used more customer reps as there were at least 5 customers in line and only one representative helping process people out. Truck could have been more clean on the inside/high traffic spots. Location always looked nice from the road.

DOMINGO M.
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More personal. And need to be trained well. On the counter. Explain with details on your final charges

JUNE M.
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Customer service was excellent. As far as I'm Concerned they did everything top notch!!

ZACHARY K.
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The staff at the location is awesome! They really explained everything to me and made it smooth. It was my first time renting a uhual. I appreciated their excellent customer service!

Jennifer L.
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Customer did not leave a comment.

john C.
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Customer did not leave a comment.

RICHARD R.
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Customer did not leave a comment.

RUBEN B.
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The truck cab was visibly dirty, it even had garbage in it. The bed was also dirty, had to mop it before use. Also the truck was not ready. Once I received the keys and inspected the truck I had to walk around the lot in the rain to find an employee to take a lock off of the back door.

VIRGINIA R.
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Customer did not leave a comment.

Jesse T.
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Customer did not leave a comment.

PHYLLIS P.
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Quick and efficient

RAUL S.
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Customer did not leave a comment.

GEORGE L.
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The movers that came to help me when the first movers left were really helpful and got the job done.

DARRINRICHARD O.
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What we had SCHEDULED didn't happen (we were scheduled to have a trailer hitch installed) because they did not have the parts in stock. They were however very accommodating and help by greatly reducing the rental fees (50+ %) on a small truck as compensation.

sarah R. | First Impressions |
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Customer did not leave a comment.

ALEJANDRO S.
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Your system for after hours returns is terrible you need to update your website

MATHEW T.
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denice was of great help. thank you

MAXIMINO S.
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Customer did not leave a comment.

Virginia R.
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Customer did not leave a comment.

William G.
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Customer did not leave a comment.

JOE M.
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Easy in and easy out. Excellent customer service.

floria g. | Overall Experience |
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Unfortunately the storage was not available. Staff offered a storage that was almost double the price so I declined. I reserved the 1st floor $59.99. Staff was nice. However, I feel like they wait until customers arrive and then are forced to modify the reservation in order to make more money. Totally unprofessional. Best Regards, Loyal Customer for years.

JOSE A.
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Customer did not leave a comment.

MICHAEL M.
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Nothing you guys are awesome.I guess theirs a new crew.Keep up the great work four thumbs up

Gerardo A.
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Great customer service!

Alvin T.
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Customer did not leave a comment.

ANTHONY H.
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The customer service very slow and unfriendly. I ordered a dolley when and they didn't have one when i arrived, and they didnt try to accommodate. I will not recommend to a friend or use your company in the future

Rodney H.
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Customer did not leave a comment.

Gurjit S.
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Customer did not leave a comment.

ADAM M.
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Customer did not leave a comment.

Larry R.
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Customer did not leave a comment.

Juan A.
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Customer did not leave a comment.

Salina G. | Overall Experience |
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Customer did not leave a comment.

Ariel A.
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Customer did not leave a comment.

angel R.
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Amazing

Salina G. | First Impressions |
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Staff is very communicative n answer all questions professionally..

Veronica O.
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Customer did not leave a comment.

VICTOR D.
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Customer did not leave a comment.

THEODORE B.
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Customer did not leave a comment.

William G.
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Customer did not leave a comment.

Katrina L.
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Just keep up the good work.

CHRISTOPHERJOSEP Y.
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Customer did not leave a comment.

DUANE T.
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Customer did not leave a comment.

KELLY D.
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Make the actual pickup easier. I had to wait in a very long line even though I signed up for an "automatic" pickup/drop-off.

Ralph G.
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nothing else you have everything under control

STEVEN G.
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I had to leave without renting the pickup after the assistant manager took my picture and said he needed the names and phone numbers of 2 people. I've been renting cars and trucks for over 30 years and never been so humiliated in in my life. The guy was treating me like a criminal. Needless to say I will never do business with U-Haul again in my life.

JORDAN J.
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Customer did not leave a comment.

Delicia K.
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Customer did not leave a comment.

Adriana G.
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Worst place to rent. they don't check ID's to rent out any type of u haul equipment. They stole my Identity.

ROBERT D.
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Customer did not leave a comment.

Jimmie S.
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No internet available to use my phone for check-in. Gas in the truck did not match the paperwork

STUART N.
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Great customer service

CARLOS L.
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Alex and other gentleman (sorry forgot his name) were super cool ana friendly. The older gentleman really knew his stuff 👍🏼👍🏼

TAYLOR F.
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Customer did not leave a comment.

CLARENCE B.
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Check engine light was on at pick up. Exchanged to a van with accident damage to the rear bumper that fell off when I stepped on it to enter the rear doors! Attendant was profiling Black Customers and refusing their Bank Card as accepted payment. When I presented my Bank Card that I used there before he questioned if was a regular customer at that location. Once he asked his coworker not the Manager he then accepted my card that I used there on my 3 previous rentals because his coworker said that I was "COOL" I felt very insulted and profiled! I will never return here!!!

Zoila Z.
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Great drop off experience. Fast!

ADRIAN M.
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The staff was perfect. No improvements needed.

Stacey H.
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Assistant Manager Miguel was very helpful. Miguel is very patient with customers regardless of the situation.

Skyblu M.
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Customer did not leave a comment.

DAVID M.
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This is a hreat place to gwt what you need they have the experience the people

MARVALEEN B.
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Customer did not leave a comment.

GINA P.
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hire people with better customer service

KIMBERLY K.
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Returned vehicle early (after hours). Couldnt use app, as it wouldnt get past the location search, as return instructions dictated. It still worked out, but the app should be reviewed.

NEWTON M.
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Customer did not leave a comment.

FELIPE V.
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Customer did not leave a comment.

TIMOTHY D.
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Customer did not leave a comment.

Andrea G.
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Customer did not leave a comment.

Jeffrey M.
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Reserved truck was not available so I was sent to this more distant location for a smaller truck and was unable to complete my move at one time, resulting in an additional month's storage bill. Rep did not verify the amount of gas in the tank and became inpatient with my husband, hurrying him to just sign it. There was only half a tank but the paperwork claimed it was full and we were responsible for that amount.

DEVON W.
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Customer did not leave a comment.

MARVIN H.
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Customer did not leave a comment.

Steven H.
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employees were professional and courteous. The desk was staffed appropriately to get the customers through the process timely.

CHELSEA C.
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Customer did not leave a comment.

Scott C.
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Employee was helpful and knowledgeable.

ANDREA S.
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The evening staff were very helpful with getting us checked into the storage unit.

Daniel E.
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Amazing service always clean fast and amazing service . They always take care of me and have trucks available and go the extra they are like family solid people amazing management !!

DOMINIC V.
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Customer did not leave a comment.

AMY Z.
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The best customer service from check in to check out. Incredibly patient and efficient employees who multitasked like pros! Super impressed.

Sea A.
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I just cant believe one girl running the place with nobody to help her it was another girl next to her but she was not helping her take care of incoming customers its ashame Big companies like this an not very good management to keep businesses to 100% capacity an performance

Rodolfo M.
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Keep up the good work

Eduardo S.
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Customer did not leave a comment.

TODD W.
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When i arrived, it was about 5 people in line ahead of me, even with that i was still able to be in my truck within 20 minutes. I appreciated the fast and friendly service.

Matthew H. | Overall Experience |
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Customer did not leave a comment.

Albertoantonio R.
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Customer did not leave a comment.

William G.
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Customer did not leave a comment.

Juan M.
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Very professional costumer service, easy to rent specially if you make a reservation, very clean equipment. I almost saved half the price of regular or average rental, that was my personal experience, Dennis and Alexander, helped with this at Foothill yard in Fontana CA, and yes I recommend UHAUL. Thanks.😊

Albert F.
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Customer did not leave a comment.

Sean M.
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Customer did not leave a comment.

YOLANDA R.
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Twice already I rented truck from you. Trucks are always dirty inside windows I couldn't even see out of the windows.

Tony Lamont J. | Overall Experience |
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Customer did not leave a comment.

Sarah S. | First Impressions |
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Customer did not leave a comment.

SARAH C. | Overall Experience |
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There was never no one in the office. I had to always look for someone to come and attend me.

edwina g. | Overall Experience |
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The staff provided excellent service and was very friendly and helpful.

Frances B. | Overall Experience |
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Customer did not leave a comment.

Ashley B. | First Impressions |
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Customer did not leave a comment.

ANTONETTE C. | First Impressions |
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The only reason I would not recommend this facility to a friend is because they have regular sized doors instead of the garage pull up doors so it was hard to place things . The height of the storage isn’t very high. And the hallways to the storage are narrow . I know this is a storage but they have mouse traps inside of the unit which takes a little space and it’s a little sketchy because I’ve never seen traps inside storage could be a good or a bad thing. If you don’t have large couches to move in this space would be good for you . Also Miguel knows how to handle difficult customers. I was helped by him initially and he was very pleasant but when I came back I received another girl which was pleasant as well and then was helped by another girl which complicated certain things because they did not relay messages on . I would rather have been helped by one person .

monita m. | Overall Experience |
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Customer did not leave a comment.

salvador m. | Overall Experience |
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Helped my parents with a storage and was able to close out my account under my name to their name without me being present and no problems. I live in long beach and it would have been a wast of gas.

Vanessa T. | First Impressions |
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Everyone so very friendly. Manager is extremely professional and has great customer service. Thanks Diana in Fontana. I’ hope I got her names right

Vanessa T. | First Impressions |
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The manager Denise I believe her name is at the Fontana uhaul store on foothill and her entire crew were exceptionally nice, courteous and very professional. Great job &wonderful customer service!

cheryl D. | Overall Experience |
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My visit to Uhaul center was perfect for me. I was very much impressed with the courtesy that was given by each employee that help me while renting and moving. Thank You!

salvador m. | First Impressions |
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Cool

Aissa M. | First Impressions |
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Very clean

Andrea M. | First Impressions |
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*Spend all day trying to get a truck... *huge line only one person helping in the front desk. * I was assigned one truck and they couldn't find it.. * 15 minutes realize to someone else tuck it.

David R. | First Impressions |
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Great service

Kris J. | Overall Experience |
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Do better

Matthew M. | Overall Experience |
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RATS CHEWED UP MY FRENCHER BADILL SEND YOU PICTURE

Darwin S. | First Impressions |
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You won't even let me select the poor rating. I am not Darwin Smith for the 58th time and I'm being harassed. Keep contacting me and I will file harass harassment. How many times do I need to tell you

johnny R. | First Impressions |
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Not good service at all

Pamela t. | Reservation |
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Worst customer service ever. No truck available after I reserved it the day before. No such thing as a free month of storage with a one way rental at this location. Lazy attendant too.

Nathan L. | Reservation |
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Great customer service.

Richard Bryan B. | Overall Experience |
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You guys need an elevator in that storage or a ramp of some sort. Loading things on a cart to then take them down stairs to another cart is really inefficient. Should be cheaper for the inconvenience.

Silver M. | Overall Experience |
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Picked up my Ubox with out issue. The man who helped attach the trailer was very nice.

Genevieve U. | Overall Experience |
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Great job no matter what day

Deshanai P. | Reservation |
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Great customer service. The young man who helped us with our unit was more than helpful. Thank you U-Haul.

Gregory S. | Reservation |
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very helpful staff

GINA J. | Reservation |
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Everyone was helpful and courteous!

Cedric C. | Overall Experience |
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Easy and nice storage facility!

Jim T. | Reservation |
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Customer service not on par with Penske. Being in business/having rented many times with both, this specific UHaul location could stand to have some secret shopping for CS. Cat City UHaul excellent

Brandon E. | Reservation |
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Pros- The Assistant Manager Francisco was great, he went out of his way to help my mother and I. Great customer service.

rhonda e. | Overall Experience |
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Move out was very easy. They checked my unit, it was clean. Turned in my entrance card and was done.

kara w. | Reservation |
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Loved the service great team!

Dianna M. | Overall Experience |
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Very accommodating for all my needs, no problems at all!!

Ericka H. | Overall Experience |
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The Manager was very helpful

Sharon W. | Overall Experience |
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Thank you for your excellent service

No reviews have been submitted for this location.

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