Great storage place, everything was outstanding. Keep up the great work.
SEVERINO S | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage at Foothill Blvd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Muy bien
Ricardo R | First ImpressionsEverybody was real knowledgeable helpful that me in and out in time you matter
Antar P | First ImpressionsThank you and thank you to the staff for showing me around getting my lock and getting my storage everything was an easy process just got to follow the steps thank you so much to U-Haul and the team
LOUIE A | Online Move InThe employees here are awesome as well as the manager David. They all really go above and beyond for their customers. Thank you David and the rest of the team you guys are truly amazing.
Jessica p | Overall ExperienceThe system was down when we returned. I gave David my paperwork. He’s on foothill Office Sierra In Fontana. I gave David my paperwork like I said it, but he forgot to check me out. I need my money back into my account. I am not in the storage as of Saturday the 31st.
SYLVIA R | Overall ExperienceThe staff were amazing very friendly helpful and even helped me save some money In my pockets. The facility it's self is veryyyy ROACH INFESTED and as soon as I can I will be moving storage units. There is no elevators the second floor had two flights of stairs and it curves which made carrying appliances up EXTREMELY DIFFICULT and FUSTRATING and on top of that my storage was SUPPPPPERRRR FARRRR!!!!!!!!!!!
LATRELL W | First ImpressionsThe staff was very helpful and knowledgeable. I appreciated their support and willingness to help me. I will definitely recommend this facility to my friends and family.
Ruby D | First ImpressionsThank you Miguel and Andy and I can't recall 3rd person name. very nice and friendly team. Thank you Aijaz
AIJAZ B | Overall ExperienceI Love it and had my storage with them for 7yrs. I would recommend too a family member, myself or a friend. The price was affordable also
Elizabeth M | Overall ExperienceThanks
TERRANCE H | Overall ExperienceThank you to David, I appreciate all your help! Would recommend this facility to anyone looking for a storage unit!
STEPHANIE M | Overall ExperienceI rented here for years and always encountered great staff servicing.
JENISE B | Overall ExperienceGreat job I am sorry I had to vacate keep up the great work!
Rick S | Overall ExperienceGreat staff member who helped me out .
JOHN R | First ImpressionsI received an email from: noreply@uhaul.com at 11:41am that stated information about my recently purchased U-Haul storage container. It clearly stated that the storage access hours are as follows: “Mon-Sun: 5 am–10 pm”. I have attached this information as a screenshot on this comment. After being granted entry into the building and finishing my current trip of unloading my belongings, I was startled by a very loud voice inquiring about my whereabouts and stated I was not supposed to be in the building. I informed the large gentleman that I received an email that stated I was allowed to access the building and unit. He aggressively said, “The business hours are until 7pm”. I mentioned to the gentleman that there is no way of me knowing this information due to the email stating a different time frame of business hours and the security alarm system station granting me access to the building. I also received a statement that mentioned my free lock would be inside of the unit. It was not in or around the storage container. I mentioned to the gentleman that there was no included lock in the unit as stated from what was informed to me. He went to grab one from downstairs. When I asked for his name he stated it was “David Gomez”, the store manager. I felt extremely uncomfortable due to the fact that I am new customer and I paid rent for a unit at this location. I will also be sending this complaint to the regional manager and the cooperate office location.
Corisha J | Online Move InThank you for everything,
Eduardo S | Overall ExperienceShoutout to David Gomez and the whole staff not one bad person in that building everyone happy and chill and helpful
KYLE D | Overall ExperienceVery helpful friendly everyone of them. From renting the truck to the storage
VICTORIA C | Overall ExperienceThe loading and unloading ramp at the facilities that was very close to the storage spaces in the back is closed and now is kind of tough to take stuff in and out using the front door. Can they open that ramp again??
JOSE E | Overall ExperienceI love the GM & staff, they made all my experiences worth my time, I recommend Fontana Foothill my U Haul Site.
Margie B | Overall ExperienceGreat people , friendly ,helpful
Tony D | First ImpressionsI submitted a move out request for my unit almost two weeks ago and nobody has closed it out. I’ve called the facility 7 times and nobody answers and the centralized number can’t do anything about it. Meanwhile I’m getting rent increase notices still. This is crazy.
Patricia S | Overall ExperienceStafff was very rude . I don’t spend my money for people to talk to me rudely
Nequayle P | First ImpressionsSean, was very helpful and professional. I will definitely be doing business there again. Your truly, Nicholas Miranda.
NICHOLAS M | First ImpressionsSaw bodies of several cockroaches or other bugs in the storage facility. Saw frequent price increases.
David N | Overall ExperienceFacility was nice; sucks that I couldn’t get the free month…only stayed for a week, would be nice to have been able to get a weekly rate; I’m sure the space will be re-rented before the end of the month. Staff was extremely professional and helpful, made a bad day of rushed moving a pleasant experience ; they’re the only reason I didn’t dispute the charge with my credit company :)
Myesha K | Overall ExperienceHomeless people constantly inside the security doors It appears as though they were living in the storage units
MANUEL B | Overall ExperienceMy storage unit got robbed there and apparently I was paying for cameras but once the police officer came to do the report there was no cameras to be found. My lock was apparently broken into and uhaul put a new lock but never notified me that they put a new lock which made me question of the robbery was a inside job. U-Haul in Fontana needs to do better and notify the customer if they change the locks for the customers. They also lied and said they never had any robberies but the day the police came there was ppl inside the office waiting to report their stuff stolen as well.
Stephanie M | Overall ExperienceVery good service
COREY T | Overall ExperienceLong wait times both on phone and in person.short staff.which some times phone calls are abrut. I wish there were some kind of prorated system for payment that has only used less than a certain number of days on storage payment or the use of a truck for move out in exchange. For unsef days . THIS FACILITY HAS AN EXCELLENT STAFF I HAD NO PROBLEMS THAT I UNDERSTAND AND RECOGNIZE UNDERSTAFFING! They are in perfect location but really need more staff. Overall my experience was still Above average
Atlena B | Overall ExperienceVery good service
Rosie M | Overall ExperienceOverall I was pretty satisfied with the storage. The facility itself was good and my unit was never a problem. The issue I had was feeling comfortable or safe due to the people living inside certain units. I realized there wasn’t just a homeless problem around the building, but that there were a few actually living inside storage units. Because of this, I was worried my unit may be broken into, but it wasn’t. I NEVER allowed my wife or daughter go to the unit alone because of these people living inside units and having full access to be around at all times.
DANIEL H | Overall ExperienceWas very helpful
Nevins A | First ImpressionsEric was an awesome help!!! I thank him for helping me during a very difficult time. It was a bit out of the way for me but so worth it to work with this crew. Thank you!!!
Alicia R | Overall ExperienceThis is the best place to store your belongings bug and rodent free it’s clean and I’ve used them for years from back in the early 2000 and they are my favorite I highly recommend them for storage and the staff is awesome
Blanch B | Overall ExperienceEveryone was really nice and helped me out fast
Sandra D | First ImpressionsOverall, I am happy but need access of the Storage after 9 PM sometime. Due to our Charity event, want to put the Banners etc in the Storage after events.
AIJAZ B | First ImpressionsThe staff went above and beyond to help meet my needs, I’m truly grateful for the service I received during my move and how compassionate they were towards my situation. Thank you!!
Melodie R | Online Move InVery friendly, very patient. Fantastic, and amazing service.
EBONEE M | Overall ExperienceWould not rent again with you!
NICOLAS R | Overall ExperienceI’ve always chosen Uhaul because of their excellent services If anything goes wrong they fix it. I love the service that is why I keep coming back. Keep up the good work and that’s how you keep your customers.
Blanch B | First ImpressionsBest price in town and definitely are maintained and cleaned daily. I would give recommendations to this facility to all community and public people. This storage facility has indoor units only and its climate controlled so you will never be too hot or too cold. As for security. The units close when the center closes. Its only open during operating center hours. Thank you u-haul ....
Mistie M | Overall ExperienceI was booked a 1st level facility I got a second level storage unit, there were roaches in the floor, and rats poop all over the place.
cesar r | First ImpressionsThe first time arrived was not as pleasurable but second time around, long waiting lines and there was a dispute with other people in the building.
JEANNETTE R | First ImpressionsGreat exp. Staff was truly helpful, assisted with all needs necessary for a great move in. Very knowledgeable and courteous. I’m very happy with my decision, in choosing U-Haul for my storage/rental (U-Haul) needs.
LUIS B | First ImpressionsNot enough access to the building and storage areas but clean
LATASHA J | First ImpressionsEverything was excellent, great customer service from office staff, as well as truck maintenance workers. All was great except for the house keeper, she was very rude and made my visit to my storage very uncomfortable. She had very poor customer service.
Diana B | Overall ExperienceThe price blew up and so we had to move out.
Elizabeth T | Overall ExperienceExcellent staff very personable and accommodating. I would refer this particular location to friends and family.
Moira W | First ImpressionsOnly reason I have negative words to say about the facility is that when I started hours were to 10 pm & that what I needed well that changed cuz somebody did something. Well why should I have no access privileges especially because I was told I would. I pay my rent expect to receive what I pay for. Thank you! Who do I need to speak to? Please reply back.
James S | Overall ExperienceOnly negative is the he unit is on the second floor! Tough.workout for a 74 year old but I met the challenge
Charles C | First ImpressionsMy experience with this facility was the worst experience I have ever had at any business. From the moment I walked in the staff was rude, short, unhelpful and generally did not do their jobs. The first employee I encountered was Sophia. She was extremely rude from the moment we walked in. She refused to give me toilet paper for the bathroom for more than 20 minutes. She also would not tell me what unit my storage facility was or where it was located. She told me to “look at my contract”. When I finally found the unit it was locked. After more than an hour of her telling me there was no key and refusing to give any further information another employee named Francisco attempted to find the key. He told Sophia he couldn’t find the key and she turned around and said “that sucks”. He attempted to use the keys he did find to unlock the unit and when they didn’t work he started cursing and stormed off. We waited at the unit for him to come back and he never did. We had to go back to the office and I asked Sophia again if someone could please open the unit and she said “I don’t have a key” and walked off. We then found Francisco again and we were told that no one had a key and wouldn’t have a key until Monday. After almost two hours we finally cancelled the contract and decided we had no other choice but to try to find another storage facility at almost 7pm on a Saturday night. When we tried to retrieve our belongings from inside the storage area we discovered we were locked out. We had to wait another 20 minutes for someone to come let us in. When I asked for a managers contact info both Sophia and Francisco refused to give me that information. They also both refused to give me their names. As if all of this wasn’t bad enough, when we were trying to load our belongings back into the truck another employee by the name of Timothy started video recording my minor children. When asked why he was videotaping my kids he got very aggressive and started threatening my son. He said “you better shut your mouth little boy before I beat your ***” and told him he doesn’t care about his job and told my son he got off at 7 and he would fight him. There were many expletives used during this interaction in front of both me and several minor children. Timothy became so aggressive that Francisco had to hold him back from assaulting my son and tried to drag him back inside. He repeatedly fought against Francisco to come back and re-engage the altercation. I have never witnessed such unprofessional and ultimately criminal behavior on the part of employees at any other company in my life. It is my opinion that all three of these employees should be immediately terminated so that no other customer has to go through something like this in the future.
April H | Overall ExperienceEric always was very pleasant and helpful in assisting me with making my rental payments and any questions that I had! ❤️Ismenia works very hard (with a smile) in keeping the storage area clean!❤️ Other staff members were I encountered worked as a team with answering any questions or concerns I had! Thank you all!❤️
edris w | Overall ExperienceMisty was beyond helpful and patient with us, she was very knowledgeable and made the whole experience easier with us and from our observation as much can be said about the customers that she helped before us
jesus r | First ImpressionsOverall great experience. Only thing I would change is accessed to my storage 24/7 not ending at 10 pm. But very safe and well lit and clean place. Thanks
Jayda P | Overall ExperienceI thought that my furniture would be eaten by rats and roaches. After 3 years in storage my furniture was in perfect condition. Not a single roach or rat t3d found in my property.
SHELDON E | Overall ExperienceI’m a happy customer thank you
MIGUEL S | First ImpressionsThe office staff is wonderful. In the middle of the most stressfull move to date i came into the Fontana office and the staff member that helped me not only listened to me complain but seemed to genuinely listened ans did all he could to try and make it better.
Estela G | First ImpressionsIt was difficult moving things upstairs instead of having A elevator; in the facility.
Sharinna J | First ImpressionsThank you Debbie and Eric for your exceptional Professional help! Abundant blessings to you ! With deepest appreciation, Mercedes Schoeny
Mercedes S | Overall ExperienceClean storage
NICHOLE W | First ImpressionsThank you so much Eric for your help with the Dolly's and helping me get moved in. I am appreciate it.
Elyse K | First ImpressionsGreat service! Very friendly….
Jeffrey K | First ImpressionsThis is uhaul ....and this has met all of what they stand for. The best price, product and service for the community in which we live. Thank you. Proud to be apart of the company.
Mistie M | First ImpressionsThanks
GABRIEL R | Overall ExperienceAmazing Amazing experience!!!
AUBREY W | First ImpressionsWORST EXPERIENCE EVER!! MY UBOX WAS LOST FOR MONTHS AND THEY DIDN'T ACCOMMODATE ME! SOME OF THE EMPLOYEES ARE VERY UNPROFESSIONAL! THEY DONT ANSWER CALLS, CHECK ON RESERVATIONS, CALL CUSTOMERS BACK, UPDATE THEIR SYSTEM! NOT ONLY HAVE I HAD MULTIPLE PROBLEMS, CUSTOMERS COMING IN ALL SAY THE SAME THING! THEY NEED NEW STAFF/MANAGEMENT IMMEDIATELY! I CAN SAY THE GUYS IN THE BACK AND DAVID ALWAYS MAKE EFFORT TO MAKE SURE THE CUSTOMER IS HAPPY! EVERYONE ELSE IN THE FRONT OFFICE GIVES UHAUL FONTANA A VERY BAD REP!!!
Crystal M | Overall ExperienceHi I didn’t understand why ? He took a picture of my card and then when asked he stated he do that, but when I asked so why are you using it By hand in the computer 🤔🤔🤔🤔we do both he said. Explain why no answer. My card to go into the building didn’t work. They tried with no idea why. So she tossed by card in the trash. She wanted 6 numbers and I asked for information on how to get in she said * then the six numbers then#. That didn’t work . Three times so another client let me use his number to get inside.
SYLVIA R | First ImpressionsI went to rent a storage..and I ask for 10 ,,/9 and I ending up ,5/5 that's was to small I could even..they took my money from cards and they couldnt pay money ,,
KATHRINE D | Overall ExperienceThanks
GABRIEL R | First ImpressionsAccessing storage with furniture is very difficult have to go up 3 flights of stairs with a dolly. Completely inconvenient for any person let alone someone with disabilities or an elder. Cancelled and went to another storage
DAISY G | Overall ExperienceI'd 5 star however "climate control" temps of "65 to 85" method used, is a bit misleading.
Ellis S | First ImpressionsU-Haul's very competitive, perhaps best, prices while not imposing a greedy move-in fee is a refreshing surprise. Getting stuff into my 2nd-floor unit without an elevator was a bit awkward, but I'm a better man --pumping iron-- without the noise, and I likely saved time. The office person forgot to give me a map of the units in the hallways, and there's no arrowed marquee and no unit numbers marked at each of the numerous halls of units and stairways leading to the 2nd-floor halls. The card swipe entry is fickle as it doesn't work on the first few swipes. Alas alack, the facility has only one dolly.
David F | First ImpressionsStaff at that time was very friendly and helpful Always willing to help
Gwendolyn T | First ImpressionsNo elevator, would have never rented if I knew that before hand. But I had no choice on the spot, not even a lift to take only the storage items up to the second level. This should be prompted to the renters attention.
Michael F | First ImpressionsThe Staff at Uhaul were knowledgeable and helpful. My space were on second level. Only drawback is no elevators.
Joyce D | First ImpressionsVery courteous and acommodating. Professional and friendly.
Kim W | First ImpressionsGreat service
Bonnie H | First ImpressionsThe lady who help me there at foothill fontana,she do my paper works for almost 1 and half hours and when I saw the storage that I want to renting my furniture not even fit in that small storage and it’s all the way on top how I’m going to put my big refrigerator,there is a stair..waisting my time that moment...and the lady who’s helping me the line was very long and she’s always talking about her drama take me for ever and I just cancell my reservation cuz the storage was very tiny and I ask first is the fridge and couch fit to that storage she said yes,omg when I saw the storage tiny small,really waste my time
HELEN B | First ImpressionsVery clean
Maria J | Overall ExperienceNate helped us through the whole process. He was always helpful, professional and patient,
JAIME R | Overall ExperienceGreat Customer Service
Raisa G | First ImpressionsI was very pleased with the service that I had and the well kept facilities
Sherry F | Overall ExperienceEverything was great, no Complaints.
George G | First ImpressionsUnfortunately the storage was not available. Staff offered a storage that was almost double the price so I declined. I reserved the 1st floor $59.99. Staff was nice. However, I feel like they wait until customers arrive and then are forced to modify the reservation in order to make more money. Totally unprofessional. Best Regards, Loyal Customer for years.
floria g | Overall ExperienceStaff is very communicative n answer all questions professionally..
Salina G | First ImpressionsThere was never no one in the office. I had to always look for someone to come and attend me.
SARAH C | Overall ExperienceThe staff provided excellent service and was very friendly and helpful.
edwina g | Overall ExperienceThe only reason I would not recommend this facility to a friend is because they have regular sized doors instead of the garage pull up doors so it was hard to place things . The height of the storage isn’t very high. And the hallways to the storage are narrow . I know this is a storage but they have mouse traps inside of the unit which takes a little space and it’s a little sketchy because I’ve never seen traps inside storage could be a good or a bad thing. If you don’t have large couches to move in this space would be good for you . Also Miguel knows how to handle difficult customers. I was helped by him initially and he was very pleasant but when I came back I received another girl which was pleasant as well and then was helped by another girl which complicated certain things because they did not relay messages on . I would rather have been helped by one person .
ANTONETTE C | First ImpressionsHelped my parents with a storage and was able to close out my account under my name to their name without me being present and no problems. I live in long beach and it would have been a wast of gas.
Salvador M | Overall ExperienceEveryone so very friendly. Manager is extremely professional and has great customer service. Thanks Diana in Fontana. I’ hope I got her names right
Vanessa T | First ImpressionsThe manager Denise I believe her name is at the Fontana uhaul store on foothill and her entire crew were exceptionally nice, courteous and very professional. Great job &wonderful customer service!
Vanessa T | First ImpressionsMy visit to Uhaul center was perfect for me. I was very much impressed with the courtesy that was given by each employee that help me while renting and moving. Thank You!
Cheryl D | Overall ExperienceCool
Salvador M | First ImpressionsVery clean
Aissa M | First Impressions*Spend all day trying to get a truck... *huge line only one person helping in the front desk. * I was assigned one truck and they couldn't find it.. * 15 minutes realize to someone else tuck it.
Andrea M | First ImpressionsGreat service
David R | First ImpressionsDo better
Kris J | Overall ExperienceRATS CHEWED UP MY FRENCHER BADILL SEND YOU PICTURE
Matthew M | Overall ExperienceYou won't even let me select the poor rating. I am not Darwin Smith for the 58th time and I'm being harassed. Keep contacting me and I will file harass harassment. How many times do I need to tell you
Darwin S | First ImpressionsNot good service at all
johnny R | First ImpressionsWorst customer service ever. No truck available after I reserved it the day before. No such thing as a free month of storage with a one way rental at this location. Lazy attendant too.
Pamela t | ReservationGreat customer service.
Nathan L | ReservationYou guys need an elevator in that storage or a ramp of some sort. Loading things on a cart to then take them down stairs to another cart is really inefficient. Should be cheaper for the inconvenience.
Richard B | Overall ExperiencePicked up my Ubox with out issue. The man who helped attach the trailer was very nice.
Silver M | Overall ExperienceGreat job no matter what day
Genevieve U | Overall ExperienceGreat customer service. The young man who helped us with our unit was more than helpful. Thank you U-Haul.
Deshanai P | Reservationvery helpful staff
Gregory S | ReservationEveryone was helpful and courteous!
GINA J | ReservationEasy and nice storage facility!
Cedric C | Overall ExperienceCustomer service not on par with Penske. Being in business/having rented many times with both, this specific UHaul location could stand to have some secret shopping for CS. Cat City UHaul excellent
Jim T | ReservationPros- The Assistant Manager Francisco was great, he went out of his way to help my mother and I. Great customer service.
Brandon E | ReservationMove out was very easy. They checked my unit, it was clean. Turned in my entrance card and was done.
rhonda e | Overall ExperienceLoved the service great team!
kara w | ReservationVery accommodating for all my needs, no problems at all!!
Dianna M | Overall ExperienceThe Manager was very helpful
Ericka H | Overall ExperienceThank you for your excellent service
Sharon W | Overall Experience