Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thank you so much Eric for your help with the Dolly's and helping me get moved in. I am appreciate it.
Elyse K.
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First Impressions
Rating:
5.0
Customer did not leave a comment.
EVA S.
Rating:
5.0
Customer did not leave a comment.
JESUS G.
Rating:
5.0
Customer did not leave a comment.
EINAR N A.
Rating:
5.0
The guy that help me was awesome
Christian M.
Rating:
5.0
Staff is very friendly.
Cristina S.
Rating:
5.0
Customer did not leave a comment.
mario S.
Rating:
1.0
EVERYTHING
JULIAN H.
Rating:
5.0
Nothing. Great
ADRIAN M.
Rating:
5.0
Customer did not leave a comment.
ARTURO V.
Rating:
4.0
Great service! Very friendly….
Jeffrey K.
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First Impressions
Rating:
5.0
Customer did not leave a comment.
GEORGINA R.
Rating:
5.0
The photos of the vehicle are never current. So there are always disputes. It seems the current photo of each truck would be normal if they just cleaned and prepped them
MICHAEL J.
Rating:
5.0
Customer did not leave a comment.
ROSA R.
Rating:
4.0
The person who handed me the keys overcharged, luckily the other employee corrected it.
Alberto B.
Rating:
3.0
Customer did not leave a comment.
MICHELLE B.
Rating:
5.0
Customer did not leave a comment.
EDWARD G.
Rating:
1.0
Every time I have to rent u guys overcharge
Horrible
Always stealing and I have spend days fixing the issue
Mary T.
Rating:
3.0
I returned the truck with the same gas fiul and I saw in my invoice Hargett for 2 gallons this is not okay why will they do that I need a refund.
ALFONSO M.
Rating:
5.0
Very quick & friendly. I would recommend this location to my family & friends!
Marie S.
Rating:
5.0
This is uhaul ....and this has met all of what they stand for. The best price, product and service for the community in which we live. Thank you. Proud to be apart of the company.
Mistie M.
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First Impressions
Rating:
5.0
Customer did not leave a comment.
LATOYA R.
Rating:
5.0
This is not an improvement . Just wanted to say you have a excellent employee in Ida Acevedo . I was having issues w the lights on the trailer with her help I was able to get my trailer and do what I needed to get done today . Thank you Ida keep giving it your all .
Raymond W.
Rating:
5.0
Customer did not leave a comment.
OMAR Y.
Rating:
4.0
Customer did not leave a comment.
sharrell w.
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First Impressions
Rating:
2.0
Customer did not leave a comment.
MARCO R.
Rating:
3.0
The gm is a cool guy, some nice people work here. One lady had an attitude but she wasn't there today. Mattias was excellent great customer service
Sharrell W.
Rating:
5.0
Customer did not leave a comment.
Veronica G.
Rating:
5.0
Customer did not leave a comment.
Lupe Y.
Rating:
5.0
Customer did not leave a comment.
ANTHONY W.
Rating:
1.0
Was charged 2 days on my rental and I only used the equipment for 4 hours and was returned on the same day. Receipt reflects 2 day rental. I tried calling the store but the whole day phone was busy and wait time was 50+ minutes. Customer service at this location is always poor. Next time I will be using a different company.
JUAN A.
Rating:
5.0
Customer did not leave a comment.
Nipun K.
Rating:
4.0
Customer did not leave a comment.
ALEX O.
Rating:
4.0
Good store, great manager
although usually understaffed, they do with what they have.
thats why i took the first truck available on my last visit there.
knew it would be cutting into m rental time if i waited for them to clean the truck, even though they insistingly offered to clean the truck before i left. then i got in the truck and knew why.
it was definitely the marijuano wagon before i used it and really only a few items left behind by the previous person(s)
so i got charged the cleaning fee $ 25 SMH
adrian A.
Rating:
3.0
Customer did not leave a comment.
CESAR S.
Rating:
5.0
Very nice customer service.
ROCK Y.
Rating:
5.0
nada todo esta perfecto gracias
martin M.
Rating:
5.0
Customer did not leave a comment.
JOHN P.
Rating:
4.0
This was my first time ordering UHAUL online, it was fast and easy. When I got to the location to pick-up the truck, everything was fine. I followed all the instructions that was on the APP for my mobile pick-up. The prompts did not indicate to open up the trailer and check inside. When we go home to load up the truck, it was dirty. There was cat litter inside the trailer, it looked like something spilled and they didn't finish cleaning up the truck.
I took pictures of course. The problem was when I had to return the truck the next day. The UHAUL at this location wanted to charge me for "clean-up". The Supervisor on the yard was rude and arguing with me. He started speaking Spanish to the other worker in front of me. I understand Spanish, I'm bilingual. Then he walks away and says to talk to the manager inside the store. The manager inside the store was very understanding, polite, and had great customer service.
It was just frustrating that we could not take care of it from the very beginning. That supervisor needs to take a class in Customer Service.
MARIA J.
Rating:
5.0
Everything went smooth from start to finish
JUAN S.
Rating:
5.0
Customer did not leave a comment.
WILIEM A.
Rating:
5.0
Customer did not leave a comment.
BARBARA H.
Rating:
3.0
Customer did not leave a comment.
TRUNG D.
Rating:
3.0
I had to go to three different locations to get the truck I reserved. It took almost two hours. Really subpar service overall.
PHILIP S.
Rating:
5.0
ðŸ‘
RICHARD L.
Rating:
5.0
Customer service was great everything was ready and ready to go thank you guys very much for meeting my needs
GARY L.
Rating:
1.0
First of all, I reserved an appliance dolly and when I arrived apparently there weren't any. Why is there an option to rent an appliance dolly if there aren't any? That was the main reason I decided to rent a truck from U-Haul and we weren't even provided with what we needed to move our appliances. Moving took 10 times longer because we had to carry everything such as our fridge and washer/dryer instead of using a dolly. Even worse, a worker told us we wouldn't be charged for it since it wasn't provided but when we returned the truck we ended up being charged for the dolly. The guy who attended me was on the phone as he was helping us talking about his plans for his new year celebration and they consisted of smoking weed. It took about 40 minutes just to get reimbursed. This whole location was very unorganized and honestly I feel like I wasted my money coming here.
Genaro G.
Rating:
4.0
None
GEORGE G.
Rating:
5.0
Customer did not leave a comment.
William S.
Rating:
5.0
Customer did not leave a comment.
TRISTAN M.
Rating:
5.0
Customer did not leave a comment.
Helen H.
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Overall Experience
Rating:
5.0
Customer service was so nice and Professional and nice attitude
ALBERT C.
Rating:
5.0
Amazing staff
RONNIE M.
Rating:
5.0
Uhaul was professional and followed up with a call. Thank you
DARRIEN H.
Rating:
5.0
Customer did not leave a comment.
DSUNTE W.
Rating:
5.0
My experience was good. Customer service was great. Friendly staff and helpful. Just like everywhere else need to hire more staff to handle long lines. Staff still worked hard to get Customers their vehicles or trailers
Robert G.
Rating:
5.0
Customer did not leave a comment.
MARCO L.
Rating:
5.0
Customer did not leave a comment.
Marykay C.
Rating:
5.0
James was great with hooking up the trailer. Front counter staff was friendly and manager was very accommodating when I needed to change the trailer size to a bigger trailer. Truly appreciate the amazing customer service!
MARCELINO S.
Rating:
5.0
Wonderful staff Hayley.
Very helpful throughout the process
HENRY Y.
Rating:
3.0
Customer did not leave a comment.
Iriza C.
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First Impressions
Rating:
5.0
Customer did not leave a comment.
PABLO B.
Rating:
5.0
Customer did not leave a comment.
KATHERINE A.
Rating:
4.0
I reserved in advance and checked in before getting in line and it still took one hour to get my equipment the woman that helped me looked like she didn't want to be there and had a slight attitude by the way there was only 6 people ahead of me in line! On the other hand the young man that helped me hook up the trailer was very nice and helpful
Bernardo D.
Rating:
1.0
I reserved the truck and I also checked in early on my phone. When I got there I had to go inside to still check in. There was probably 10-15 people in line and I waited in line for 45mins. The girls running the office were beyond rude. They spoke to every customer like crap. When I turned the truck back in at 5, it was closed so I did what I was suppose to do. The next day I got my receipt and my total was $124!! They also said that I put 47 miles on the truck. I literally live just 3 miles from the uhaul store in Fontana The most miles that could have been put on that truck is maybe 15 miles at the most. I went from the uhaul store to my house and back. I didn't put 47 miles on that truck. I also stopped and put gas in the truck. I put more gas in it then what was in it when I pick it up. I also got charged $24 for gas. I put gas in the truck!!! This Fontana location is very very broken. It needs to be addressed and something needs to be done. I will never use that uhaul again. I will just go rent a truck from Home Depot.
Kimberly O.
Rating:
3.0
Customer did not leave a comment.
ANTHONY B.
Rating:
5.0
Truck was really dirty. Dirt blowing in my face constantly. Sticky muck all over the cup holders. Could barley see out of the window. One of the worst rentals I've had.
CHRISTOPHER O.
Rating:
1.0
I made a reservation to pick up a uhall for my move in date of 12/18. When I arrived to the location I noticed there was a big line. After waiting for more than 30 min. The manager made the announcement that their systems were down. I work in the customer service industry and I get that computers go down but, for the manager to make the announcement after 45 min. Of just waiting there is unacceptable. The only reason the manager decided to communicate was when customers started complaining. When I finally made it to the front, the manager decided to leave right in the middle of a huge line of angry customers. Leaving one representative alone to deal with everyone. The only representative left started assisting me and you can tell she was very angry. She started making remarks about quitting her job and how upset she was that her manager left her. After an hour of waiting I finally got my keys and went out in search for my rental. I could not find my rental, I had to get someone to help me locate my rental. The representative that assisted me could not find the rental either. I waited another 30 mins to get my rental. While I was waiting I found the manager chatting it up out side while there was frustrated customers trying to get their move started.
The manager had no control of his store or his associates. Never again
RAMON O.
Rating:
5.0
Check out was great and easy.
Alex B.
Rating:
1.0
Arrived location to pick up uhaul that I had reserved a couple days prior to reservation date and representative said she didn't have any available. Made me super upset because representative wanted me just to wait till she had one available. Ask to speak with a manager and manager on duty was rude. Said it was way too early to be arguing. Worst customer service ever. On top of that the wait was ridiculous to get help.
RAUNEL P.
Rating:
2.0
U need to hire more help.I took 20 minutes to have some one to get me my tow dolly set up . Poor service !!!!
Marcel S.
Rating:
5.0
Customer did not leave a comment.
HERBERT L.
Rating:
4.0
na
WILLIAM G.
Rating:
2.0
I was there waiting in line & the whole process took an hour, no one walked me out to the truck nor was the utility dolly nor all the blankets I ordered in the truck I had to find someone to get them & I only got 4 when I was supposed to get 12!!! Then the drop off was very difficult I couldn't understand the representative because of his accent & we had to text back & forth we're exactly to drop the truck & I had to let him know the dolly & blankets were in the cab so they wouldn't get stolen smh
BONNIE H.
Rating:
2.0
First - you need to invest in your infrastructure. Your servers went Down and your system crashed causing all your customers to wait hours. Second- invest in your employees, you definitely have a labor shortage. Third- lock your trucks at night so the homeless don't go in and shit inside the cargo area and light fires to keep warm at night. Because that's exactly what happened with the truck they tried to give me.
Anthony C.
Rating:
5.0
Customer did not leave a comment.
Timothy H.
Rating:
5.0
Customer did not leave a comment.
JHON P.
Rating:
1.0
Customer did not leave a comment.
Consuelo S.
Rating:
5.0
Thanks
GABRIEL R.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
LAWRENCE O.
Rating:
5.0
Más atención español
Maria G.
Rating:
2.0
Line was extremely long, staff standing around eating instead of assisting customers. Theresa was extremely rude! The U-haul didn't have the correct gas or mileage... nobody wanted to assist me with the issue.. Customer service here is unacceptable!
Sonia L.
Rating:
2.0
long waits when you have a reservation and i was charges an extra 18.and change which i don't know for what. i was called and asked for the van today when an employee told me to leave it where it was a few minutes before closing
Albert L.
Rating:
4.0
Customer did not leave a comment.
Roy C.
Rating:
4.0
Customer did not leave a comment.
SHALECE J.
Rating:
5.0
Thank you for you service
LUIS O.
Rating:
5.0
Amazing Amazing experience!!!
AUBREY W.
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First Impressions
Rating:
1.0
Over all bad experience. They gave me the truck with almost no fuel. I bring it back with more fuel that I received it with. No gas credit. A 19.99 pickup truck rental is total lie. I ended up paying 90.00 dollars. I will NEVER rent from Uhaul again. Total rip off ! Employees didn't have any empathy for the customer. They could give a rat ass. Garbage and I will be talking to all my friends about this. Yelp will be receiving my review.
Ramon S.
Rating:
5.0
Customer did not leave a comment.
MARK V.
Rating:
5.0
Customer did not leave a comment.
JOE V.
Rating:
1.0
WORST EXPERIENCE EVER!! MY UBOX WAS LOST FOR MONTHS AND THEY DIDN'T ACCOMMODATE ME! SOME OF THE EMPLOYEES ARE VERY UNPROFESSIONAL! THEY DONT ANSWER CALLS, CHECK ON RESERVATIONS, CALL CUSTOMERS BACK, UPDATE THEIR SYSTEM! NOT ONLY HAVE I HAD MULTIPLE PROBLEMS, CUSTOMERS COMING IN ALL SAY THE SAME THING! THEY NEED NEW STAFF/MANAGEMENT IMMEDIATELY! I CAN SAY THE GUYS IN THE BACK AND DAVID ALWAYS MAKE EFFORT TO MAKE SURE THE CUSTOMER IS HAPPY! EVERYONE ELSE IN THE FRONT OFFICE GIVES UHAUL FONTANA A VERY BAD REP!!!
Crystal M.
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
YESENIA V.
Rating:
3.0
The employee that attended me was not nice it all, she had an attitude (black lady)…
Omar M.
Rating:
5.0
Yes
JAMES S.
Rating:
5.0
Hano is awesome and very helpful
TRISTAN M.
Rating:
5.0
Customer did not leave a comment.
Yulon Y.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
CHRISTOPHER E.
Rating:
1.0
Hire new people.
ADRIAN C.
Rating:
5.0
Customer did not leave a comment.
Luz D.
Rating:
5.0
Great checkout, great check in
ALBERTO B.
Rating:
4.0
Customer did not leave a comment.
Carlos A.
Rating:
5.0
Faster move with your customers
CHRISTOPHER G.
Rating:
4.0
Customer did not leave a comment.
Jerry B.
Rating:
5.0
Customer did not leave a comment.
JESSICA C.
Rating:
5.0
Customer did not leave a comment.
JULIO A.
Rating:
4.0
customer service at this location is great.
ADRIAN A.
Rating:
5.0
Customer did not leave a comment.
Alfredo M.
Rating:
5.0
Customer did not leave a comment.
Kelly D.
Rating:
4.0
Customer did not leave a comment.
PORSCHE M.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Catrina J.
Rating:
5.0
Customer did not leave a comment.
RAUL M.
Rating:
5.0
Customer did not leave a comment.
cameron s.
|
Overall Experience
Rating:
2.0
Hi I didn’t understand why ? He took a picture of my card and then when asked he stated he do that, but when I asked so why are you using it By hand in the computer 🤔🤔🤔🤔we do both he said. Explain why no answer. My card to go into the building didn’t work. They tried with no idea why. So she tossed by card in the trash. She wanted 6 numbers and I asked for information on how to get in she said * then the six numbers then#. That didn’t work . Three times so another client let me use his number to get inside.
SYLVIA R.
|
First Impressions
Rating:
1.0
I went to rent a storage..and I ask for 10 ,,/9 and I ending up ,5/5 that's was to small I could even..they took my money from cards and they couldnt pay money ,,
KATHRINE D.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Sayuri P.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
ISHANAE T.
|
First Impressions
Rating:
5.0
Thanks
GABRIEL R.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Unique M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Patricia S.
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Skylena M.
|
First Impressions
Rating:
4.0
I'd 5 star however "climate control" temps of "65 to 85" method used, is a bit misleading.
Ellis S.
|
First Impressions
Rating:
4.0
U-Haul's very competitive, perhaps best, prices while not imposing a greedy move-in fee is a refreshing surprise. Getting stuff into my 2nd-floor unit without an elevator was a bit awkward, but I'm a better man --pumping iron-- without the noise, and I likely saved time. The office person forgot to give me a map of the units in the hallways, and there's no arrowed marquee and no unit numbers marked at each of the numerous halls of units and stairways leading to the 2nd-floor halls. The card swipe entry is fickle as it doesn't work on the first few swipes. Alas alack, the facility has only one dolly.
David F.
|
First Impressions
Rating:
5.0
Staff at that time was very friendly and helpful
Always willing to help
Gwendolyn T.
|
First Impressions
Rating:
3.0
No elevator, would have never rented if I knew that before hand. But I had no choice on the spot, not even a lift to take only the storage items up to the second level. This should be prompted to the renters attention.
Michael F.
|
First Impressions
Rating:
5.0
The Staff at Uhaul were knowledgeable and helpful. My space were on second level. Only drawback is no elevators.
Joyce D.
|
First Impressions
Rating:
5.0
Very courteous and acommodating. Professional and friendly.
Kim W.
|
First Impressions
Rating:
5.0
Great service
Bonnie H.
|
First Impressions
Rating:
5.0
Everything was great, no Complaints.
George G.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
sarah R.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ashley B.
|
First Impressions
Rating:
5.0
Everyone so very friendly. Manager is extremely professional and has great customer service. Thanks Diana in Fontana. I’ hope I got her names right