Customer Reviews for U-Haul Moving & Storage at Foothill Blvd

6827 reviews

16823 Foothill Bl   Fontana, CA 92335
(W of Sierra Av)

(909) 824-5503

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(909) 824-5503

16823 Foothill Bl
Fontana, CA 92335
(W of Sierra Av)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Waited 35 minutes to be helped even though I opted into a mobile pick up because I Wasn't informed that trucks were in the back

LaAsia R. 
Rating:
4.0

Customer did not leave a comment.

Cinthia A. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA V. 
Rating:
5.0

Customer did not leave a comment.

BRADFORD A. 
Rating:
4.0

I'm really impressed with the way one of your Managers Erick works always polite and good attitude I'm in your store 3 times a week and can tell the store is short staffed

MANUEL R. 
Rating:
4.0

For improvement, your short Staff Erick that works on the Desk Multi tasking checking 2 customers at a time is amazing he's a great asset to your company.

MANUEL R. 
Rating:
5.0

Customer did not leave a comment.

KEMP R. 
Rating:
5.0

Nothing everything is 👌

olga I. 
Rating:
5.0

Customer did not leave a comment.

JOHNNY C. 
Rating:
5.0

Keep up the great work.

Shantalle Z. 
Rating:
5.0

Customer did not leave a comment.

Billy d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FAUSTINO D. 
Rating:
4.0

The trailer I rented was actually pretty dirty inside it had obviously been used before to haul tile and grout mastic and concrete. There was dust everywhere inside. I did not have a broom with me to clean it out so had to use it like that. I did sweep it out when I emptied it, but it was still bad.

LORETTA A. 
Rating:
5.0

Customer did not leave a comment.

RONALD W. 
Rating:
4.0

Customer did not leave a comment.

REGINALD D. 
Rating:
4.0

Staffing could be an issue on busy days. The people that work there work hard to meet customer needs registering and requesting on line is a plus

NELSON L. 
Rating:
1.0

To pick up the key, was an old lock that I could see the letters. The U-Haul truck was terrible and shouldn't be used again.

Andrea R. 
Rating:
5.0

Na

ARMINE P. 
Rating:
2.0

I have rented U-Haul's for years and this is the first time that I actually had a bad experience the customer service was horrible everyone acted like they didn't wanna be at their jobs and intern was taking it out on your customers when I called customer service they completely ignored my situation and try to fix it by giving me some free miles not what I wanted at all. Allen at your re- Scheduling call center was A nightmare and would not let me talk to a supervisor that could potential he help me with my situation.

Christiana D. 
Rating:
5.0

Customer did not leave a comment.

Kanggui M. 
Rating:
5.0

Treat you like family and so informed of the job at hand , excellent service

NICOLE H. 
Rating:
4.0

Customer did not leave a comment.

DEJOIRE H. 
Rating:
5.0

Have more available dollies in order for the customer to rent and use them.

JAMESALRASHID M. 
Rating:
2.0

The Woman who opened the store was late. She was rude and inconsiderate. She stated she didn't want to be there. She kept leaving to do other things instead of completing my transaction which made it take almost 20 minutes. Unbelievable UHaul would employ such a disagreeable person at the front desk.

Mike F. 
Rating:
1.0

I am not this person so fix your records.

JOSE T. 
Rating:
2.0

Staff was slow and uno. No many unnecessary check out procedures, ie 2 alternate contact numbers, uploading license , have to take a selfi . Waist of time .

CHARLES C. 
Rating:
3.0

Miss Sherri was incredible but she was SO understaffed and left without help. The rest of the team was avoiding customers and instead....stocking the displays with moving blankets. Nice, what a joke. There were 8 customers waiting and no one else was helping - 2 employees also called off because they must have had more important things to do, other than work for their paycheck. Sherri deserves a raise and promotion, flat out. Thankfully she helped me get setup and out of there.

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

WILBER B. 
Rating:
4.0

More customer service representatives on busy days.

RONNIE L. 
Rating:
5.0

Customer did not leave a comment.

MARCUS C. 
Rating:
5.0

Customer did not leave a comment.

JULIO R. 
Rating:
2.0

Customer service is very poor. My appointment for reservation was 8 o'clock and I get out from there 9 o'clock. Not good.

SURJIT S. 
Rating:
5.0

Excellent customer services 👌

Patricia D. 
Rating:
1.0

Tire was flat.. could not use vehicle as needed still got changed full price.?

Jerome W. 
Rating:
2.0

Keep equipment in good shape. The wait was really long too. And plenty of problems.

Erik D. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER M. 
Rating:
3.0

Customer did not leave a comment.

Frank S. 
Rating:
5.0

They need more personal, lines were long and wait was more than one hour. But the lady was so patient and nice

Blanca L. 
Rating:
5.0

Customer did not leave a comment.

JOSE R. 
Rating:
5.0

Customer did not leave a comment.

STEVE L. 
Rating:
5.0

"Help Wanted" sign at desk front, Lady I talked to was working like an Octopus, attending many tasks at once. I liked her attitude and the fact that is capable to work under pressure.

RAUL E. 
Rating:
3.0

Pick up was long and took almost 2 hours

Justin F. 
Rating:
1.0

They were rude and unorganized. Poor customer service all the way around. They seem to be mismanaged and short staffed. Bad attitudes and not helpful AT ALL! No effective communication whatsoever. Just very poorly managed

TIFFANY K. 
Rating:
1.0

I reserved a truck for a 10:00AM pickup and had to wait 90 minutes to get to the counter, they only had 1 and sometimes 2 people working it. Then after I did all the paperwork they couldn't find the truck. The next truck they give me had the check engine light on, so after 90 more minutes a truck came in and we took it as is. So my experience was not good.

MICHAEL V. 
Rating:
3.0

Line took forever. The general manager had an attitude when speaking to us like we were wasting his time. Complaining to other employees because someone didn't show up to work. Went to ask a question they were in the shop saw me waiting for them went out back to sip their drinks while there was still a line. The truck next to mine had human feces in it. The check in was freezing.

SABRINA T. 
Rating:
4.0

Customer did not leave a comment.

GUY G. 
Rating:
5.0

Customer did not leave a comment.

MARTY H. 
Rating:
5.0

Hire more people the customer service was great with the help that is there

Vennessa J. 
Rating:
5.0

Representative Sherry Kutcher provided us with excellent service and very polite. Congressman Joe Baca

Joe B. 
Rating:
4.0

The issue was not with the Fontana location but with the fact that we reserved a U-Box at one location, only to be told they did not have any. Then, we were sent to a different location that also did not have any U-Boxes. We are happy that the Fontana location was able to accommodate us, but the logistics of the U-Box availability was frustrating and stressful, especially when we were already stressed out about moving.

Alexander L. 
Rating:
3.0

Lessen the cost of renting a U-Haul

Cameron S. 
Rating:
3.0

App has alot of issues, wasn't able to finalize pickups and returns wasn't able to upload pic of mileage The whole point of the app is to avoid the long lines inside and this wasn't the case. Overall everything else was fine

Jesus P. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
3.0

Takes a lot of time at the location to go thru the pick up process. Customer is expected to do a check on the vehicle and then send picture of anything you dispute, with me the gas situation. Also when returning the vehicle had to put $15 in tank and only drove about 10 miles of that,from Uhaul location to my home in Bloomington. The people at Uhaul were great but some of the process was not so good.

RAE B. 
Rating:
4.0

Very friendly!

JOVANNA S. 
Rating:
5.0

The entire staff was helpful. It's started with Sherri, she was friendly and informative. She helped us get checked in and started the loading process for us. The real winner here was Miguel!!!! I was worried that we wouldn't have enough time to load our u-boxes before returning them. He sensed my fear and addressed it. He told me not to worry that we would have enough time. He was a one man show when it came to setting up the u-boxes on the trailer and the truck I rented for self delivery. We had scheduled movers who refused the job. I had a very long and frustrating morning. Miguel learned that information from my husband. Miguel also addressed the feelings I had and eased my mind. He explained that my things would be safer being moved this way. That we had more control over the delivery, that we could change the delivery dates or use the storage until ready for delivery. We enjoyed his conversation and knowledge. He was beyond helpful. We really could use more people like him In this world. At a time when people are social distancing and being most unhelpful. Miguel was a wonderful reminder that there are still special people out here. Special people who make you feel special every now and then too. His customer service was exceptional. There was a customer ahead of me giving Miguel a hard time when I was in line upon arrival. I noted then that Miguel and Sherri had the utmost patience and respect for people. I will definitely do business at this particular location again. I have told many friends and family members about how Miguel saved not only the day. He saved and secured my household items, and saved me from future frustrations with moving companies. I will only use U-Haul for my local and cross country moves. I wish Miguel the best, he deserves it!

DEVON H. 
Rating:
2.0

Waited over 30 minutes to get my truck when there were other trucks available. Was told by a rep (the only male there) that my truck must've grown legs and walked off the lot and I should get some Scooby snacks to help find the truck. The gentleman that was outside cleaning the returned trucks was kind enough to look in the back where the truck was (there was also another couple that was there searching in 100+ degree weather and their truck was also in the back) and let me know. I then had to wait another 10-15 minutes for the truck to be washed out when there were other trucks available in the front. Did not receive any money off or coupon for my wasted time, just told I can return the truck 4 hours from the time I left (45min after I arrived).

JOY H. 
Rating:
3.0

Service is slow. It took 40 minutes to return a trailer. 4 people in line and one employee helping one customer with 2 other employees inside store not helping customers. Guy behind me returning a uhaul truck was pretty aggravated cause it was taking forever.

JESUS C. 
Rating:
4.0

Easy check out and return.

STEVEN C. 
Rating:
2.0

repair your phone system so someone can leave a message or talk to someone ( try calling yourself and see what happens ) and they need moor help, the waiting time is too long. also to many trailers OUT OF SERVICE to rent.

VINCE M. 
Rating:
5.0

Customer did not leave a comment.

Traci T. 
Rating:
5.0

Customer did not leave a comment.

LUZ D. 
Rating:
5.0

Customer did not leave a comment.

Oscar A. 
Rating:
4.0

Customer did not leave a comment.

Oscar P. 
Rating:
3.0

Customer did not leave a comment.

TERRELL W. 
Rating:
5.0

Representatives were very polite, with details about vehicle rental.

Joe B. 
Rating:
5.0

Customer did not leave a comment.

LARRY F. 
Rating:
5.0

Customer did not leave a comment.

AARON B. 
Rating:
3.0

There was only one person waiting on customers had to wait to long.better customer service.workers were very friendly n helpful

LUCI P. 
Rating:
5.0

Customer did not leave a comment.

becky B. 
Rating:
4.0

Customer did not leave a comment.

HUGO F. 
Rating:
4.0

Customer did not leave a comment.

Amy Z. 
Rating:
5.0

Customer did not leave a comment.

NANCY T. 
Rating:
3.0

It takes quite a bit of fuel to run the big (26') truck. I drove one from Mn to CA and was towing a car and trailer as well. It went through a bit of gas but ran like a champ! The 26' I rented this time clearly needed a tuneup. It choked out just looking at the gas pedal. Thats not very comforting in SoCal rush hour traffic.

CAROLYN H. 
Rating:
5.0

Trailer had a surface cut on the outside wall of the driver side tire. Lug nuts were loose, one tire was at 22 PSI, the other was at 50 PSI.

ELIJAH L. 
Rating:
5.0

Customer did not leave a comment.

Rodney R. 
Rating:
4.0

Make the check out process quicker. The return process is very quick.

STEVEN C. 
Rating:
5.0

Customer did not leave a comment.

Philip D. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
4.0

Customer did not leave a comment.

ROSA R. 
Rating:
5.0

There was a mistake during my experience but it was handled really well. And though my daughter and I made a mistake also when told something was to the Left (we walked to the right) the lady who helped us was very sweet and helpful down to the last second. Great customer service and polite, all your staff at the Fontana location, very nice experience overall. 100% would recommend. Thank you.

Edy P. 
Rating:
5.0

Customer did not leave a comment.

Philip S. 
Rating:
5.0

Mejorar la atención al cliente en la recepción gracias

Jose G. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA U. 
Rating:
1.0

Let me tell you about my horrible experience - I attired at 7:05am at the location and the woman behind the counter was as rude as could be, yawning and bored, it was obvious she hated her job. She was completely uninterested in helping, but I didn't say anything because I needed to meet the movers at 8:30Am. The woman claimed that our utility cart and dolly were in the vehicle and so we went to the truck and drove it home. ' But it doesn't stop there....we park the truck and open the back of the truck....THERE WAS A HOMELESS MAN SLEEPING IN THE BACK OF THE TRUCK!. Yes, you read that correctly! He was either drunk, on something, or both....but was completely out of it....he had urinated in the truck and had used moving blankets as a bed. We got him out of the truck....obviously, there also was no dolly cart or utility cart. If there had been, Uhaul would have discovered it that morning. I called the location where we picked the truck up and there were completely disinterested in helping with the fact that no dolly or utility cart and just said total Haul Customer Service. Worse experience with a uhaul location.

Amber D. 
Rating:
5.0

Customer did not leave a comment.

Brixton S. 
Rating:
5.0

Open earlier

JUAN A. 
Rating:
5.0

Customer did not leave a comment.

JOE C. 
Rating:
2.0

The counter staff need to be professional. The African American female staff this evening at 5:30 pm 08/12/2021 at (16823 Foothill Blvd Fontana, CA 92335) was unprofessional, not serious about her job, talking on her cell phone, made mistakes but no apology. Seriously, need training on customer service training.

LOUIS S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER D. 
Rating:
3.0

You want to overcharge me for taking the rental late and I told the guy that my cousin in long Beach had to rent one and she had got it two weeks prior and she couldn't go pick it up in Los Angeles and I even took her with me that day

JORGE R. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA H. 
Rating:
1.0

The General Manager (Linden)? is rude and not sympathetic to the customers needs. Obviously overworked due to limited & new staff , but wears his frustration on his face. The gentleman (Richard Ramirez) that checked us in was very professional and welcoming. I've rented from this location several times within the last 30 days but I think this might be the last.

Gabriel G. 
Rating:
5.0

Customer did not leave a comment.

Randy I. 
Rating:
1.0

First i waited 15 or 25 to get help the. The representative that was trying to help me didn't have any cash in the drawer so I had to wait again for another representative to help me that had cash in the draw ...and to add the Icing on the cake. After I had the truck Inspected for return.. I had to wait in line for the 2nd or 3rd time get my money... that not good

James P. 
Rating:
3.0

Customer did not leave a comment.

Rafael B. 
Rating:
5.0

My personal truck is in the shop , so I rented the pick up truck , had it all day , it was blasting AC, super clean ,and my total at the end of it was $ 55 plus $ 10 to replace the gas I used ... BEST MONEY I'VE SPENT LATELY !! And Miguel was so helpful in returning the truck , made the whole process a really great expierence. Thanks

Stefanie R. 
Rating:
4.0

Customer did not leave a comment.

YAOLUNG F. 
Rating:
4.0

Customer did not leave a comment.

LORETTA E. 
Rating:
1.0

We had a problem returning the truck due to my wife being 7months pregnant, we had called and asked if I can return it back in Arizona and they said no my wife had to go to emergency hospital and I wasn't able to take the truck back on time no you guys charged my account more money than I was supposed to pay. We are going through a hardship right if you can please reimburse me some money I would really appreciate it thank you. Angel Espinoza

Angel E. 
Rating:
1.0

When we got our truck we were told one thing, when we return it we were charged for something we weren't expecting. I wasn't trying to get anything for free, but I wanted the man to admit he made a mistake. Instead, he called a liar to my face and said I misunderstood him. My husband was with me, two people don't misunderstand.

JOSE C. 
Rating:
5.0

Customer did not leave a comment.

JUAN G.  |  Overall Experience 
Rating:
1.0

Accessing storage with furniture is very difficult have to go up 3 flights of stairs with a dolly. Completely inconvenient for any person let alone someone with disabilities or an elder. Cancelled and went to another storage

DAISY G.  |  Overall Experience 
Rating:
4.0

I'd 5 star however "climate control" temps of "65 to 85" method used, is a bit misleading.

Ellis S.  |  First Impressions 
Rating:
4.0

U-Haul's very competitive, perhaps best, prices while not imposing a greedy move-in fee is a refreshing surprise. Getting stuff into my 2nd-floor unit without an elevator was a bit awkward, but I'm a better man --pumping iron-- without the noise, and I likely saved time. The office person forgot to give me a map of the units in the hallways, and there's no arrowed marquee and no unit numbers marked at each of the numerous halls of units and stairways leading to the 2nd-floor halls. The card swipe entry is fickle as it doesn't work on the first few swipes. Alas alack, the facility has only one dolly.

David F.  |  First Impressions 
Rating:
5.0

Staff at that time was very friendly and helpful Always willing to help

Gwendolyn T.  |  First Impressions 
Rating:
3.0

No elevator, would have never rented if I knew that before hand. But I had no choice on the spot, not even a lift to take only the storage items up to the second level. This should be prompted to the renters attention.

Michael F.  |  First Impressions 
Rating:
5.0

The Staff at Uhaul were knowledgeable and helpful. My space were on second level. Only drawback is no elevators.

Joyce D.  |  First Impressions 
Rating:
5.0

Very courteous and acommodating. Professional and friendly.

Kim W.  |  First Impressions 
Rating:
5.0

Great service

Bonnie H.  |  First Impressions 
Rating:
1.0

The lady who help me there at foothill fontana,she do my paper works for almost 1 and half hours and when I saw the storage that I want to renting my furniture not even fit in that small storage and it’s all the way on top how I’m going to put my big refrigerator,there is a stair..waisting my time that moment...and the lady who’s helping me the line was very long and she’s always talking about her drama take me for ever and I just cancell my reservation cuz the storage was very tiny and I ask first is the fridge and couch fit to that storage she said yes,omg when I saw the storage tiny small,really waste my time

HELEN B.  |  First Impressions 
Rating:
5.0

Very clean

Maria Jesus G.  |  Overall Experience 
Rating:
4.0

Nate helped us through the whole process. He was always helpful, professional and patient,

JAIME R.  |  Overall Experience 
Rating:
5.0

Great Customer Service

Raisa G.  |  First Impressions 
Rating:
4.0

I was very pleased with the service that I had and the well kept facilities

Sherry F.  |  Overall Experience 
Rating:
5.0

Everything was great, no Complaints.

George G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sarah R.  |  First Impressions 
Rating:
1.0

Unfortunately the storage was not available. Staff offered a storage that was almost double the price so I declined. I reserved the 1st floor $59.99. Staff was nice. However, I feel like they wait until customers arrive and then are forced to modify the reservation in order to make more money. Totally unprofessional. Best Regards, Loyal Customer for years.

floria g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Salina G.  |  Overall Experience 
Rating:
5.0

Staff is very communicative n answer all questions professionally..

Salina G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tony Lamont J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah S.  |  First Impressions 
Rating:
3.0

There was never no one in the office. I had to always look for someone to come and attend me.

SARAH C.  |  Overall Experience 
Rating:
5.0

The staff provided excellent service and was very friendly and helpful.

edwina g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frances B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley B.  |  First Impressions 
Rating:
5.0

Everyone so very friendly. Manager is extremely professional and has great customer service. Thanks Diana in Fontana. I’ hope I got her names right

Vanessa T.  |  First Impressions 
Rating:
5.0

Very clean

Aissa M.  |  First Impressions 
Rating:
1.0

*Spend all day trying to get a truck... *huge line only one person helping in the front desk. * I was assigned one truck and they couldn't find it.. * 15 minutes realize to someone else tuck it.

Andrea M.  |  First Impressions 
No reviews have been submitted for this location.

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