Customer Reviews for U-Haul Moving & Storage at Fort Polk Entrance Road

774 reviews

1246 Entrance Rd   Leesville, LA 71446

(337) 537-8635

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(337) 537-8635

1246 Entrance Rd
Leesville, LA 71446

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Lady with short black hair was quite rude with both interactions we had with her. She doesn’t have good customer service at all. However, Manager was very nice and pleasant to speak to. He made the experience more manageable.

Kaelyn L 
Rating:
5.0

Customer did not leave a comment.

JENNIE D 
Rating:
5.0

Very helpful at both ends of the rental. Good explanations about the rental.

Marcel E 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER P 
Rating:
4.0

Customer did not leave a comment.

Bobbi-Jo S 
Rating:
5.0

Customer did not leave a comment.

Violeta P  |  Overall Experience 
Rating:
5.0

Was very satisfied with their truck and services!

ELLA M 
Rating:
5.0

Nice lady, got me out of there quickly.

Clifford N 
Rating:
5.0

Customer did not leave a comment.

Dale S 
Rating:
4.0

Customer did not leave a comment.

Yolanda C 
Rating:
4.0

Customer did not leave a comment.

JOE W  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jessica W 
Rating:
5.0

Everything went well. The lady said there was a smell in the truck and she thoroughly cleaned. I didn't smell anything and at anytime so I'm glad for her efforts to clean it

Robert F 
Rating:
5.0

Customer did not leave a comment.

Robert H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debra H 
Rating:
5.0

Amazing staff. Very helpful and professional.

Violeta P  |  First Impressions 
Rating:
4.0

The lady that helped me at the store was very helpful and friendly. She made the check out and checking back in so quick and convenient. No issues with the rental equipment. Will use this store in the future.

Thomas K 
Rating:
5.0

Customer did not leave a comment.

kyle m 
Rating:
5.0

Customer did not leave a comment.

Ryan B 
Rating:
5.0

Customer did not leave a comment.

GEORGE S 
Rating:
5.0

My reservation changed from one location to another 39 miles further down the road. Then U-Haul had the nerve to charge me $90 for going above the allotted miles.

Tiesha M 
Rating:
5.0

Customer did not leave a comment.

Leonel A 
Rating:
5.0

Customer did not leave a comment.

Garmensdel S 
Rating:
5.0

Christy was very friendly and courteous. She made sure that everything went ok with the drive and had a very good attitude.

CRYSTAL L 
Rating:
3.0

Customer did not leave a comment.

JAYSON B 
Rating:
3.0

The storage units roof had a leak that leaked all over my furniture

Lauren S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alasdair C 
Rating:
4.0

Customer did not leave a comment.

Jarrell B  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jarrell B 
Rating:
5.0

My wife and I have used U-Haul for a while now we really enjoyed the storage and the friendly and helpful people that work at U-Haul. I wanna thank you so much and appreciate your time to explain everything so well thanks

johnny t  |  Overall Experience 
Rating:
4.0

Got what I paid for

BOBBY J 
Rating:
4.0

Customer did not leave a comment.

Tamika B 
Rating:
5.0

Amazing everytime!!!

Monica W 
Rating:
5.0

Great

Tyler L 
Rating:
5.0

Customer did not leave a comment.

AMANDA S 
Rating:
5.0

Customer did not leave a comment.

Gabriel C 
Rating:
3.0

Customer did not leave a comment.

Luis Q 
Rating:
5.0

Customer did not leave a comment.

Uriel R 
Rating:
1.0

On February 14, 2024 around 4:00 I was given the worst customer experience with uhaul that I've ever had. First, the representative came outside to grab a rug a did not bother to greet me. Once I went inside she told me to pull the truck under the pavilion, still without saying hello. After I moved the truck 10 feet and walked back inside she immediately told me she wasn't excepting any vehicles. I told her I had a screenshot that this was the location I chose on my original order and someone had to have changed it. In a rude manner she basically told me that's was my problem. After asking for the number for transit they were able to switch my location back without any assistance from the representative behind the desk. Finally, I did a remote turn in because I was tired of her attitude and lack of involvement. I hate I had to end a long day with such a disrespectful representative and it was embarrassing that it took place in front of another customer. But on a lighter note, the movers that packed my truck from Bayou Laborers were extremely professional and handled my items with care.

Johnnie M 
Rating:
5.0

The team was very accommodating helping to unhook trailer and providing me with a spot to leave the car and park the truck until the rest of the party arrived. They went above and beyond what was expected, hats off to the staff.

Thomas P 
Rating:
5.0

Customer did not leave a comment.

Renee K 
Rating:
5.0

Customer did not leave a comment.

RACHELLE W 
Rating:
5.0

Customer did not leave a comment.

Ashley H 
Rating:
1.0

The uhaul leaked water while it was raining and got all of the inside boxes wet.

Connor G 
Rating:
5.0

Customer did not leave a comment.

Morgan D 
Rating:
5.0

This U-Haul staff and facility was the best experience possible. I forgot to tell them that I moved out- mind you, I unlocked my storage locked and cleaned it out- and they called me and asked if I was vacating the unit! So helpful! They’re a no hassle kind of business and I like that. Will definitely be using U-Haul in the future

Jasmine M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

charles l 
Rating:
5.0

Customer did not leave a comment.

Jason S 
Rating:
5.0

The young lady there made me feel welcome and answered all questions I had. She went out her way to make sure I had everything I needed. I would definitely use this location again and hope I get her to help me again. Thank you ma’am for going the extra mile to make sure I had everything I needed

James B 
Rating:
1.0

Customer did not leave a comment.

Kayla B 
Rating:
5.0

Customer did not leave a comment.

Mary S 
Rating:
5.0

The member that was at this location on 5NOV2023 at 0900 is very professional, customer relatable, proficient amd knowledgeable of the equipment a d resources needed to accomplish our moving and storage needs. It would be nice to see her have her own store. Hands down the best Uhaul associate I've ever encountered.

Nichola S  |  First Impressions 
Rating:
5.0

Had no issues at all on the return of the trailer. The gentleman was very professional and helpful.

William A 
Rating:
5.0

Customer did not leave a comment.

Robert H  |  First Impressions 
Rating:
5.0

We were received well and set my brother up in a timely manner for storage and the ability to turn the equipment in early.

KEVIN M 
Rating:
5.0

I'd Searched for Days, between call Center Agents/Operators, trying to Establish a Drop-Off location & the Final Contract quote for my Rental, as my rental was (still, systematically) Due at Another location; my Needs, s😫 Dire, were Such that I w😨und up having to m😮ve 😵ut 🤯f State unexpectedly. This Manager was very Understanding 😩f my Entire 🙂rdeal. The female Member 😊n-hand (the previous day, I'm s🤔rry, her name slips my mind but she is Delightful...) is - Clearly - the W😎rking Image/Shad🌚w of the Manager that handled me this evening (Rick Tesam). When I arrived Thursday evening, Mr. Tesam wasn't there. But, she was - Wrestling ar😯und vehicle d😧llies, as if it were the same as resetting her living r😲😮m; like, #UnBelievable Their Dedicati😃n speaks v😃lumes, and they Helped me Sleep - where I didn't Think, bcuz 😨f my Circumstances, I was G😣ing t😩 Find any f😫r a L😰ng time. The night I, originally, checked it in, I forg😵t to log & leave the mileage stampings at the 'site l🤢cation. But they'd already d😇ne that by the time I'd C😇ntacted them the next aftern🤓🤓n, and Manager Tesam handled me S😳 Fast I had time to get back to my new h😃me to watch AEW Rampage 😆n TNT! The Storage Room space is Incredible. Like, I expected it would just "mirror" how it looked it in my truck rental. But, had I actually had more time to give it, I probably could've Set it up to live there, L😆L! REALLY, I'm Sure, Exhibiting the Services and #MDC Model Customer Dedication at it's Highest here, #Expertise does not even have a seat next to this. Thank Y😃u

Edwin C 
Rating:
5.0

Customer did not leave a comment.

Jon M  |  First Impressions 
Rating:
5.0

Business very professional. Agent thoroughly explained rental details

Debra P 
Rating:
5.0

Customer did not leave a comment.

Edward H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeremy P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jesse G 
Rating:
2.0

The location did not have the moving blankets and furniture dollies I had ordered. This made our move more difficult than it could have been.

Michael N 
Rating:
5.0

She was very helpful & she knew what I wanted

Steve M 
Rating:
5.0

Customer did not leave a comment.

PATRICIA G  |  Overall Experience 
Rating:
5.0

Super experience. The teams on both ends were great thank you Richard Schroeder

Richard S 
Rating:
5.0

Customer did not leave a comment.

NORRIS M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

NICHOLAS B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James C 
Rating:
5.0

Amazing customer service

Jennifer J 
Rating:
5.0

Customer did not leave a comment.

ryan t 
Rating:
3.0

Customer did not leave a comment.

Blain J 
Rating:
5.0

For an improve, the manager should have a friendlier and welcoming attitude. The young lady working there is very nice and very much a people person.

ricky t 
Rating:
5.0

Keep up the great work.

Randy o 
Rating:
4.0

Keep doing what you have been doing

Troy J 
Rating:
4.0

Customer did not leave a comment.

Jacqueline Y  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jesus G 
Rating:
5.0

No complaints.

Daniel W 
Rating:
5.0

Rick and his team are squared away. Bottom line: use this location if you want worry free moving and storage support!

TIMOTHY T 
Rating:
5.0

Customer did not leave a comment.

James H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alberto V 
Rating:
5.0

Customer did not leave a comment.

Rebecca Z 
Rating:
5.0

I have absolutely nothing negative to say everyone I dealt with was awesome and I 3 different people over 2 days they were all great.so thanks to them and everyone give those people a pay raise

Shannon D 
Rating:
5.0

Customer did not leave a comment.

Monika G 
Rating:
5.0

Customer did not leave a comment.

Clifton L 
Rating:
5.0

Customer did not leave a comment.

Jamil D 
Rating:
5.0

Customer did not leave a comment.

Russell C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hanna L 
Rating:
5.0

Customer did not leave a comment.

Hanna L 
Rating:
5.0

The truck I reserved was not available which made for way more trips back and forth which was frustrating and ran up the mileage used.

Sherry M 
Rating:
1.0

Too expensive and too many hidden fees.

Timothy B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kerry D 
Rating:
4.0

Lower the price

Blair F 
Rating:
5.0

Customer Service at Pickup Location in Leesville Louisiana was excellant Customer Service at Drop off Location in Vicksburg Ms (1661 N Frontage Rd Vicksburg Ms Tel: 601- 638-4105) was terrible sign on door stated open from 10am to 5pm I tried dropping off trailer at 3PM no one there nor did anyone answer phone. No sign on door to state back in a few minutes. Not able to reach anyone at drop off location from 3 pm to 5 PM at all this location should not be a uhaul rep or have u haul equip

Bernd C 
Rating:
3.0

Customer did not leave a comment.

Janet R 
Rating:
5.0

keep up the good work

Craig A 
Rating:
5.0

Customer did not leave a comment.

Suzette L 
Rating:
5.0

Great customer service and friendly staff. The owner And employees take care of customers and help finding the most economical and safe way to rent trucks trailers and storage.

Christopher B 
Rating:
3.0

Customer did not leave a comment.

jon S 
Rating:
5.0

Customer did not leave a comment.

Roy H 
Rating:
3.0

Can't never get my deposit back on time

Nanette T  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Willie J 
Rating:
4.0

Everything was fine, no improvements needed. However, doing everything online you still have to do a bunch of stuff once you get there

Judy J 
Rating:
3.0

Customer did not leave a comment.

FAHIM M 
Rating:
1.0

Customer did not leave a comment.

Willie H 
Rating:
1.0

Customer did not leave a comment.

Grahm N 
Rating:
5.0

Customer did not leave a comment.

Humberto V 
Rating:
5.0

Customer did not leave a comment.

Cesar V 
Rating:
5.0

No hassle, very helpful, was in and out with everything I needed with very polite and friendly staff

Derek L 
Rating:
5.0

Great customer service!

ANGELA L 
Rating:
5.0

Customer did not leave a comment.

Daniel B 
Rating:
5.0

Thanks yall

Jennifer W  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Pedro P 
Rating:
2.0

My storage unit leaked I put my stuff in there came back 8 months later everything all molded up I lost a lot of good stuff because of U-Haul just the way it is I could try to sue y'all and go up against y'all but I'm not in all that it's because I'm old lady just trying to make it please fix it so it don't happen to somebody else

Deborah D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lynice y  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lynice y 
Rating:
4.0

Customer did not leave a comment.

Michelle K 
Rating:
5.0

The 15’ truck I received had damage (couldn’t know how extensive from ground level) to passenger side front corner of mom’s attic patched with some sort of duct tape so I noted it on Uhaul’s pre-inspection form. Unfortunately, I didn’t realize until time to load that the patch did not prevent water intrusion so I had to dry & clean the entire mom’s attic surface prior to usage. Since the forecast didn’t predict rain, I loaded the truck, as normal. After arrival to my destination, I discovered many of my boxes were wet simply because we had a heavy frost overnight between loading & leaving for my destination & the melted frost intruded through the severely damaged & poorly repaired mom’s attic. I request that Uhaul require at least 1/2 or 3/4 of tank filled prior to drop off. I received my truck with 1/4 of a tank & I find it nearly impossible to predict how much fuel I need when filling enroute to leave such a risky low level upon return. It is a ridiculous change in policy from the full tank return policy of “yester-year”. I left the tank just over half full even though it cost me extra, simply so I wouldn’t “flame out” before arrival to my destination. Thanks for considering my rants & recommendations.

Douglas F 
Rating:
5.0

Customer did not leave a comment.

STEPHEN R 
Rating:
3.0

Customer did not leave a comment.

Juan A 
Rating:
5.0

Great service. In and out in no time.

Virgil J 
Rating:
5.0

The truck was clean and served my purpose very well but, the truck’s steering did not return to center. This condition made it cumbersome to drive. I would of hated to drive it for a long distance. Other than how it steered everything else was very good!

Joshua R 
Rating:
5.0

Customer did not leave a comment.

lynice y  |  First Impressions 
Rating:
2.0

The guy at the counter was an ass. He acted like I should have known exactly what he was asking without elaboration, multiple times. For example, he asked what I would be towing on the vehicle trailer, I began to answer "A small truck from Missisippi close to the state line." Before getting halfway through my sentence, he cut me off and said "year make and model" with a rude tone, as if I should have known exactly what answer he wanted. The entire time he acted as if I was in the way. When I asked about returning after hours, he vaguely and almost reluctantly told me "You can try. Go to this website and drop the keys in the box." If he is so annoyed by his employment decision, he probably should fix his own life rather than treating customers like an inconvenience. The best way I can describe his attitude during the entire encounter would be "eye rolling" if that makes sense.

Levi F 
Rating:
5.0

Customer did not leave a comment.

Angela T 
Rating:
5.0

Customer did not leave a comment.

Natasha J 
Rating:
5.0

Customer did not leave a comment.

TRACIE S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Melissa B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roy D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roshaundra D  |  Overall Experience 
Rating:
5.0

Crystal was very friendly and easy to work with.

Jake T  |  First Impressions 
Rating:
5.0

Will definately use you again.

Emily L  |  Overall Experience 
Rating:
5.0

Excellent location and the staff were very helpful!

Michael D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shelley F  |  First Impressions 
Rating:
5.0

Everything was just what we needed.

Stephen D  |  Overall Experience 
Rating:
5.0

Ordering the unit online was easy and completing the transaction at the store was fast and stress free.

Michael D  |  First Impressions 
Rating:
5.0

The person was so helpful with everything

SANDRA D  |  First Impressions 
Rating:
5.0

Keep your employees very caring Love Mrs.Crystal and just meet the Lady for the first time.

Tammy L  |  First Impressions 
Rating:
5.0

Great staff even reminded me of discounts

Erick D  |  First Impressions 
Rating:
4.0

Great staff that provided a positive experience.

TIMOTHY T  |  Overall Experience 
Rating:
4.0

Very warmly welcomed!

TIMOTHY T  |  First Impressions 
Rating:
5.0

Staff is super helpful and friendly, never used storage before but it was easy and helpful on our journey.

AMANDA S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danielle D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronald J  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Haley R  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michele E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juan N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AMANDA S  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LYNDSI T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert S  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Lashon/Ashley M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

EVERETT Z  |  Overall Experience 
Rating:
2.0

Really dirty units and not maintained well. Flooding issues in front of some units

Alexandra M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michele E  |  First Impressions 
Rating:
3.0

None

ANTONIO R  |  First Impressions 
Rating:
5.0

Very good people to work with help you all the time. good pleace.

Terry P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Benjamin B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lena H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Beckey F  |  Overall Experience 
Rating:
4.0

Gate malfunctioned while we were there and stayed open. This is a concern.

Stephen D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

billy e  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Travis B  |  First Impressions 
Rating:
5.0

great friendly staff and very helpful and fast.

Terry P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kyle S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jesse L  |  Overall Experience 
Rating:
5.0

Very friendly helpful and courteous. Made the experience easy. Clean area and gave me sense of comfort to put my stuff and secure it here.

justin r  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joel S  |  Overall Experience 
Rating:
4.0

We had mice get into our storage. I get that it is common but was thinking uhaul could provide inside unit control as I know they do outside of units. Might help with infestations facility wide.

Sarah C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosalind P  |  First Impressions 
Rating:
5.0

you guys were great, especially having to operate without power do to the damage sustained from Hurricane Laura.

joe m  |  First Impressions 
Rating:
5.0

Debra was excellent. Very courteous and helpful.

DANNY A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

casey k  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Crystal G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George S  |  Overall Experience 
Rating:
5.0

I had a wonderful experience with you guys and would refer family and friends you guys is awesome!!fortpolk entrance you guys rock!!

Tosha W  |  Overall Experience 
Rating:
5.0

Nice experience, keep up the good work!!!👍

Luis G  |  Overall Experience 
Rating:
4.0

Mr. Rick is a Over the top customer service person everything that I coulda had a question about he had a short to the point and full of information answer. Made my time in the office minimal .

Jeffery L  |  Overall Experience 
Rating:
1.0

Our unit was not secure from pests. The unit had lots of openings that let in ants and roaches. When we were cleaning out the unit, feces was found. The staff was unhelpful and poor in customer servic

Jennifer R  |  Overall Experience 
Rating:
5.0

Great!

Shaunda T  |  Overall Experience 
Rating:
5.0

It is good.

Kyungwon P  |  Overall Experience 
Rating:
5.0

Excellent customer service!

JAKEISHA H  |  Overall Experience 
Rating:
1.0

too expensive, $94 a month, had to use a specific UHaul lock in the storage unit because supposedly it can’t be destroyed with a lock cutter, such BS. What’s the likelihood of that occurring.

Claudio D  |  Overall Experience 
Rating:
4.0

This facility was perfect for what I needed

Austin C  |  Overall Experience 
Rating:
2.0

Sent to the wrong drop off site with no storage. Went to a new location where the computers were down. The customer in front of me cancelled his rental and I was stuck dealing with someone incompeten.

jesse b  |  First Impressions 
Rating:
4.0

Nice facility

mahlon/rosa r  |  Overall Experience 
Rating:
5.0

Well pleased with your business. Keep up the great works.

BARBARA J  |  Overall Experience 
No reviews have been submitted for this location.

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