Customer Reviews for U-Haul Moving & Storage at Fort Polk Entrance Road

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Fort Polk Entrance Road

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Liberty B. on

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Lights out in truck didn’t matter since we were moving during the day.

BRODY R. on

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Awesome, organized and friendly staff

David G. on

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The employee at drop off should be counseled and given refresher training on customer service.

Autumn F. on

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Upon dropping off the trailer I had rented the staff member was very friendly. I explained that I had a few issues with the equipment along my way and that those issues had delayed my trip. I was hoping to get some sort of refund for the trouble. He informed me that he could not do the refund, but gave me the number for customer service and then came out and took care of the equipment promptly.

Maggie S. on

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Before I was redirected to pick up my uhaul from this location (my preferred location) I was sent to a location an hour away and there was no one there. The doors were locked and the store owner could not be reached. I then had to drive an hour back to this location to pick up my uhaul after having it reserved a month in advance online. Really makes me think about taking my business to Penske for my next move.

John H. on

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Customer did not leave a comment.

Michael K. on

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excellent service

Eric M. on

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Customer did not leave a comment.

Eric G. on

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Rick the manager is supported by an excellent staff; Christy and Claire. Together they get the job done right. U-Haul is fortunate to have them for the services they provide.

David Q. on

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Nothing! Excellent customer service.

john i. on

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Customer did not leave a comment.

Scott S. on

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Was very happy with the service at this location.

Nathaniel A. on

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A bigger parking lot would be great! :)

Sean H. on

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Location had quite a bit of equipment not properly parked/organized with the space it had to work with. This constricted movement to vehicle with tow equipment but the staff member on duty was extremely helpful in dealing with our turn in. We were in and out in a flash. The man deserves great praise, if not a raise.

Bradley F. on

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Customer did not leave a comment.

CHARLES C. on

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This was the 3rd location that we had to use to get the truck. This delay set off a series of unfortunate events. Two calls for road side assistance and nearly a 3rd. Moving help canceled - at both ends, multiple injuries from a fall off the ramp, damaged my favorite Grateful Dead shirt and a destroyed gravel driveway. Everyone at U-Haul was nice and helpful but this a difficult move because of the 2nd and 3rd order effects of delays getting the truck.

JAKEISHA H. on

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Excellent customer service!

Johannie M. on

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Customer did not leave a comment.

Steven Y. on

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Communication with the customer. And better equipment.Also prices are to expensive.Thank you for your service.

Marvin G. on

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Customer did not leave a comment.

Karoline b. on

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When I made the reservation it said I qualified for a free month of storage however when asked I was told that it doesnt apply to already existing storage accounts which was very disappointing since we only rent with uhaul and have been customers for years now !

Carol S. on

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Myron W. on

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Jeffrey S. on

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Frank V. on

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Service was meh nothin too spectacular.

Carrie S. on

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Melissa T. on

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The lady working was awesome. Best and easiest experience I have ever had

Allison D. on

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Awesome job!! Thank you Rick (general manager) at Fort Polk, Entrance Road Store.

Kenneth M. on

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Customer did not leave a comment.

Claudio D. on

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too expensive, $94 a month, had to use a specific UHaul lock in the storage unit because supposedly it can’t be destroyed with a lock cutter, such BS. What’s the likelihood of that occurring.

George S. on

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Customer did not leave a comment.

Garsha W. on

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Keep up the good work.

Ryan F. on

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Make sure when you reserve a truck for someone at a specific time that it is indeed available at that specific time.

sharon S. on

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You did a great job.

Rabia A. on

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Christoper at Fort Polk location was awesome , he went above and beyond to help me finding the truck and he made sure that I have the keys before the store will be close .. he was very professional and very helping and did not hesitate to help me for one second . I work for retail and know how the customer service works and Christopher is perfect agent for customer service , we need employees like him to meet the business. I will highly recommend this location to everyone coz I know military always use this location whenever PCS.

Abdulwahab S. on

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Rodderick G. on

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Keith K. on

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James S. on

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Austin C. on

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This facility was perfect for what I needed

jesse b. on

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Sent to the wrong drop off site with no storage. Went to a new location where the computers were down. The customer in front of me cancelled his rental and I was stuck dealing with someone incompeten.

mahlon/rosa r. on

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Nice facility

BARBARA J. on

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Well pleased with your business. Keep up the great works.