Customer Reviews for U-Haul Moving & Storage at Fulton Industrial Gateway and I-20

3,491 reviews

4225 Fulton Industrial   Atlanta, GA 30336

(678) 666-2471

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(678) 666-2471

4225 Fulton Industrial
Atlanta, GA 30336

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

_

Namecha W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Madeleine R. 
Rating:
5.0

The staff is great. Friendly and efficient. I would definitely recommend

Trishelle J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

leona c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamario F.  |  Overall Experience 
Rating:
4.0

Danielle was the Uhaul representative that processed my rental. Danielle provided excellent service. She set the customer service bar extremely high. Thank you, Danielle, for making my rental experience friendly, easy, quick, and simply a pleasant experience. I highly recommend Uhaul on Fulton Industrial in Atlanta, Georgia. If you are lucky, Danielle will be your rental agent. Lance

Lance S. 
Rating:
4.0

The truck smelled like death. It was bad. UHAUL credited the truck rental. All good.

Tony T. 
Rating:
4.0

Customer did not leave a comment.

Kameil L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL F. 
Rating:
3.0

Everything was okay.

CLARENCE R. 
Rating:
2.0

Truck service engine light was on after we loaded it. We did not ask for this location we sent there at the last minute

Lawerence B. 
Rating:
5.0

Keep good workers

Larry W. 
Rating:
5.0

Customer did not leave a comment.

Pearl S. 
Rating:
5.0

Customer did not leave a comment.

RAUL S. 
Rating:
5.0

Nun

ANDRE M. 
Rating:
5.0

Just keep up what they are doing, and always be willing to go that extra mile, and good attitude is a must. Smiles are free they doesn't cost anything.

Vera G. 
Rating:
5.0

This location was a life saver. After two locations couldn't have my truck, I finally got one from this location. Thanks!

Nkwemimeh P. 
Rating:
4.0

Danielle, the General Manager was extremely friendly, welcoming and knowledgeable and facility looked clean.

Debby S.  |  First Impressions 
Rating:
5.0

Have the workers to stay visible So you can grab your equipment and go and come back

Travis H. 
Rating:
5.0

Great customer service!!!

Willie J. 
Rating:
5.0

Customer did not leave a comment.

TREAMECIA C.  |  Overall Experience 
Rating:
5.0

Nothing. The service was fast, friendly and top notch from the time I parked on the lot until and walked pass the door until my final return and all the interactions in the middle. Big kudos to Saturday 6/23/2022 Team. Extremely pleased!!

SHEELUH L. 
Rating:
4.0

Customer did not leave a comment.

DENISE P. 
Rating:
3.0

Customer did not leave a comment.

Trezjer T. 
Rating:
5.0

I didn't have a bad experience, but it took me 45 minutes after connecting the trailer to my vehicle because the light connector was damaged. They fixed it and I left with no problems.

Armando P. 
Rating:
5.0

Great customer service from the female staff. Very efficient staff at pickup and return.I will definitely recommend this location.

Kay L. 
Rating:
5.0

Customer did not leave a comment.

Troy B. 
Rating:
3.0

Customer did not leave a comment.

Ellen P.  |  Overall Experience 
Rating:
5.0

I always prefer to use this location and will continue to do so. The staff is always very friendly and helpful. So glad the location moved from the location, definitely an upgrade.

TURKESSA S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHANA B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tawanna B.  |  First Impressions 
Rating:
5.0

Y'all was perfect 5⭐️

Charles H. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

It was great.

damarius L. 
Rating:
5.0

Left tail light wasn't working.

Eric S. 
Rating:
5.0

Customer did not leave a comment.

KINGSLEY M. 
Rating:
5.0

Customer did not leave a comment.

NATHAN B. 
Rating:
5.0

Customer did not leave a comment.

Crystan R. 
Rating:
5.0

Customer did not leave a comment.

Anthony I. 
Rating:
5.0

The Gentlemen were very knowledgeable and their customer service was Awesome. Great Crew!

LAKEYA Y. 
Rating:
5.0

Customer did not leave a comment.

CANDYSE K. 
Rating:
4.0

I would suggest providing all of the information regarding the process of renting the Uhaul. I had not rented a Uhaul truck for over 20 years and was not aware of new process.

Valerie C. 
Rating:
1.0

Overcharged for equipment they did not have. Yvonne is horrible.

Ladaysha W. 
Rating:
1.0

We opted for Truck 24/7 pickup so that we could get the truck at 7 am to start moving. The app told us we had to wait until the office opened, which is exactly what we did not want to do. An hour later, an employee shows up and they say they don't have a truck for us, even though we reserved it 3 weeks in advance. There were two other 15-ft trucks in the lot, but they were parked in and the employee couldn't access them. We had to go to a different uhaul lot and make a totally separate truck rental the same day so we could move. Overall experience was what you normally get from uhaul, though.

Logan D. 
Rating:
5.0

All good!

ROSEMARY D. 
Rating:
5.0

Everything was awesome!! Especially Edith!

victor F. 
Rating:
5.0

NA

Tammy D. 
Rating:
5.0

Very fast and professional.

FLINT W. 
Rating:
5.0

Customer did not leave a comment.

RICHARD A. 
Rating:
5.0

Customer did not leave a comment.

RODNEY C. 
Rating:
5.0

Customer did not leave a comment.

Lavard W. 
Rating:
1.0

Customer did not leave a comment.

Quanisha Y. 
Rating:
5.0

I am very proud of all of them working in this location because of their excellent service.

FAFA T. 
Rating:
5.0

Outstanding service at this location. Very clean and prompt service with the pick-up and return. Would recommend to all my fmaily and friends.

James R. 
Rating:
5.0

Elect the manager of Uhaul Truck Rental and Storage located on Fulton Industrial Blvd and I20 "Danielle" president. I am a long time customer of this location even before the location move and I must say that Danny is a definite compliment to your company. She is very knowledgeable of all products and always greats her customers with a smile. Danielle completely turned this location around and it's a honor to see her whenever I'm at this location.

Larry H. 
Rating:
5.0

Customer did not leave a comment.

Lakeita Q. 
Rating:
5.0

Couldn't get much better. Everyone was friendly and helpful.

Horace G. 
Rating:
4.0

Customer did not leave a comment.

Dakeia H. 
Rating:
1.0

Hire agents that are customer friendly. I asked if there was anyone there that could help me and I was told no. I assume that was the manager on duty. Seems as he want to be paid, but does want to work. The agent working the yard asked me to move the vehicle that I dropped off because it was possibly blocking customer parking. I informed him that uhaul vehicle was in the return lane what was I to do. He mumbled something under his breath about common sense. I wil never use this location again.

DONALD T. 
Rating:
4.0

Customer did not leave a comment.

TRACNE L. 
Rating:
5.0

Maybe in the future your company can pick it up the truck after we used it but other wise we're very happy *****

Steve W. 
Rating:
5.0

Customer did not leave a comment.

TORREY S. 
Rating:
5.0

General Manager was awesome.

Daniel K. 
Rating:
5.0

Customer did not leave a comment.

Charles C. 
Rating:
1.0

Customer did not leave a comment.

AMUCHE O. 
Rating:
5.0

Customer did not leave a comment.

DONTAVIUS L. 
Rating:
5.0

Customer did not leave a comment.

Laurie H. 
Rating:
5.0

Your customer service check in attendant did a super job and was very helpful.

Theodore I. 
Rating:
5.0

Customer did not leave a comment.

Winona S. 
Rating:
3.0

I reserved a moving truck and an appliance dolly. They did not have my dolly. I had to drive 30 minutes out of my way to wait in a long line to get the dolly.

Vincent G. 
Rating:
5.0

There customer service was great & friendly I had no problems at all communication was great

Shawntel S. 
Rating:
5.0

Danielle and the team at the Fulton Industrial UHaul were GREAT. Thank you so much for your help, your patience, and giving me such care.

Suzanne R. 
Rating:
3.0

Didn't have the dolly and hand truck that I rented, so I had to purchase one from them

Bradley S. 
Rating:
3.0

More clearly labeled drop box for keys

Hannah P. 
Rating:
5.0

Excellent service and management

christian T. 
Rating:
2.0

Customer did not leave a comment.

Ivan L. 
Rating:
5.0

Great experience

Elizabeth D. 
Rating:
5.0

Everything was smooth and the two guys were impeccable

Starrie L. 
Rating:
5.0

Customer did not leave a comment.

Ronnie H. 
Rating:
5.0

The service was great the equipment was very clean and maintain.

JOANN T. 
Rating:
1.0

The online check in is terrible. Had to wait for customer service for 2 hours just to not get the truck I needed.

Alyssa G. 
Rating:
5.0

Area was great! The energy they give was lively yet professional and they helped me as much as they could with any issues I had!

Analicia R. 
Rating:
5.0

Customer did not leave a comment.

Ronald A. 
Rating:
5.0

Not penalize customer for opening late hours past the 24hr mark.

ANGELA M. 
Rating:
5.0

Customer did not leave a comment.

NATHAN B. 
Rating:
4.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

JOANN T. 
Rating:
1.0

Staff was very rude. Lady was eating sandwich while she talked to me. Will be taking my business elsewhere for now on

MICHAEL B. 
Rating:
5.0

Always friendly and great service

Alice K. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

TORREY S. 
Rating:
5.0

Great experience, but need support for OnePlus phones

Steven S. 
Rating:
3.0

Speed of service needs improvement!

JOSHUA C. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR S. 
Rating:
5.0

Counter representative was incredible. So good. Because I showed up early from my flight to ATL, there was no 10'' available for the Auto Transport. She gave me a 15' at no extra charge just so I didn't have to wait.

David W. 
Rating:
5.0

Nothing the lady's work there were Great 👍👍👍👍👍

Sylvester L. 
Rating:
4.0

Loved the lady who worked my truck rental on Apr 28. Very helpful and courteous.

Doris W. 
Rating:
4.0

Customer did not leave a comment.

NAIMA H. 
Rating:
3.0

Customer did not leave a comment.

Tiffani J. 
Rating:
5.0

Great manager. Internet was down and a line of people trying to rent trucks. She kept trying several attempts but service, not even the website account site was working. She came up with a great idea to service the customers. Outstanding and problem solver.

Alice K. 
Rating:
1.0

The online reservation is horrible. When you try to book the truck for a 3-6 hour window, the only pickup time it gives you is 2am or 3am. The location is not even open during those hours to pick it up. So I selected a 1 hours usage now the sight gives you a 7:30am pickup time which is when the location is open. So I reserved it and the app tells you can extend the time which the option was not available. Now I am charge a second day for my rental. So misleading.

Darian M. 
Rating:
5.0

Customer did not leave a comment.

Diana D. 
Rating:
4.0

The vehicle I rented was clean and has some mechanical issues. I repeatedly faced an issue getting the vehicle to start upon entry. I shared with the staff upon returning that the vehicle has a firing issue and needs either a battery or starter.

ELIZABETH L. 
Rating:
5.0

Customer did not leave a comment.

Dennis G. 
Rating:
4.0

Customer did not leave a comment.

Matthew E. 
Rating:
5.0

The staff was great and very professional!

GRACE K. 
Rating:
5.0

Customer did not leave a comment.

Keva L. 
Rating:
4.0

Service could have been faster but overall pretty good. The trailer I reserved wasn't there, I chose a different trailer and didn't worry about the $50 credit.

Samba D. 
Rating:
4.0

Customer did not leave a comment.

MORYTT B. 
Rating:
5.0

Customer did not leave a comment.

Ashley M. 
Rating:
5.0

Ms. DANIELLE needs to be over customer service training for the footprint of UHAUL!!! She was amazing. The young in there was very friendly as well. Made my 1st UHAUL experience easy & comfortable.

SHEALIN T. 
Rating:
5.0

The manager Danyelle was very helpful and very friendly and very professional I really felt like she cared about my situation. Kudos Danielle

David T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon D.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Precious M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Marquis Q.  |  First Impressions 
Rating:
5.0

Excellent experience in unfortunate circumstances

kisha f.  |  Overall Experience 
Rating:
5.0

The check in experience was great. The employee Edith was very helpful with the process, and answered all my questions.

Virginia W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Valeria S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheegra S.  |  Overall Experience 
Rating:
4.0

I was randomly denied access to building one night and the hours of operations could simply be 24/hrs with it being a secured access building but besides that I had no complaints

kelcey i.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TINA G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerome C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gameli A.  |  First Impressions 
Rating:
5.0

Customer service is great!

Ammie F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ghavonda E.  |  First Impressions 
Rating:
5.0

The manager and Dee Dee were very nice to me. The manager even went above and beyond to handle an misunderstanding with the guy worker there, he needs to improve on his customer services skills. I would definitely rent out a storage from them again and also a uhaul truck. The place was always clean and well maintained. Great location and reasonably priced

Emily W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

OPHELIA H.  |  Overall Experience 
Rating:
5.0

Staff was awesome and so helpful I enjoyed my time with them

Tineke M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Antionelle B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DARRELL F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicole D.  |  Overall Experience 
Rating:
5.0

The employees there were fun and helped me with all my needs.

DELPHINE K.  |  First Impressions 
Rating:
5.0

Great Service and would stay again if needed.

Dwely W.  |  Overall Experience 
Rating:
5.0

Everybody was so friendly and helpful. One gentleman found my id and debit card that had fallen out of my pocket! I'm glad he found them. They made my moving experience easier and more affordable than I had originally realized. Thank you for all the help and the friendly assistance from the employees.

Gina C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Precious W.  |  Overall Experience 
Rating:
5.0

I THINK YALL SHOULD STOP CHARGING PPL FOR A WHOLE MONTH,WHEN THEY ONLY USE A HALF OF A MOTH,,WHY NOT PRO'RATE IT,,EVERYBODY IS HURTING N THE POCKETS?? 😡 😡

Robin C.  |  Overall Experience 
Rating:
5.0

This is the best Uhaul ever… and I’ve been to a couple - the staff is amazing and the access and location is convenient. The equipment is clean. Appreciate this team fully!!! Thank you!!

Jacinta C.  |  Overall Experience 
Rating:
4.0

The helpfulness no of to be staff makes it above average.

Anita J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEMARIUS M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Valeria S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gerard J.  |  First Impressions 
Rating:
5.0

The mgr Danielle and her staff are extremely professional and go over and beyond to assist the customer’s and make your visit and transactions as smooth and pleasurable as possible. Would definitely recommend this facility to others because of the mgr and employees. Extremely helpful and attentive to their customers.

Aujon m.  |  First Impressions 
Rating:
5.0

I would like to say thank you for accommodating me, while my items were in storage. I will use your business, whenever there is a need for me to store away my things. Thank you for a well kept space. Mrs I Williams

Iona W.  |  Overall Experience 
Rating:
5.0

Very nice and helpful staff! I lost my mother and the staff made sure I received help at the last minute to get a truck and also storage. Thank you team excellent job.

DYWAN C.  |  First Impressions 
Rating:
5.0

Best Uhaul location ever !

Dareicia T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sisseseney T.  |  Overall Experience 
Rating:
5.0

Thank you so much Danielle she is very helpful and sweet

Shantavia M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Reshanda W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Xanthe R.  |  Overall Experience 
Rating:
5.0

Every one was so helpful they treat me so kind like i was there Grandmother i felt so safe here everybody was just wonderful i am going to tell every body i know to come here

donetta w.  |  First Impressions 
Rating:
5.0

Had to get my things out. Storage went up 10 dollars. Didn't understand WHY???

sandy v.  |  Overall Experience 
Rating:
5.0

Staff made sure you are happy with your rental choice. Excellent customer service!

AVERY J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sisseseney T.  |  First Impressions 
Rating:
5.0

Thank you for being so understanding with my crises. I hate that I had to pay for a whole day that I was unable to utilize my truck because someone drove out of town with my keys and purse. But the staff communicated with me and extended my day. Thank you so much!

Paula G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Cassidy C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nakeshia W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CONCHAYLADARSHAI S.  |  Overall Experience 
Rating:
5.0

I wanna give a BIG THANKS TO DANIELLE MCFARLAND, KENNY, QUE, you guys are the best. I appreciate your customer service and your willingness to go the extra mile to accommodate all of my moving needs. THANKS SO MUCH AND MAY GOD BLESS YOU ALL AND PROSPER YOU ALL!!!!!!!!!!!

Dquilla h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Derrick H.  |  First Impressions 
Rating:
4.0

Danielle was very helpful when I first contacted Uhaul for a storage unit.

Patricia M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jamario C.  |  Overall Experience 
Rating:
4.0

I saw a few roaches and bugs on the floor when I moved in but I don't think any were in my unit. I was worried about my stuff being there because I didn't want to bring any pests home, but I think management said they sprayed and eventually I did not see any bugs anymore. Other than that, the staff was very very friendly and courteous and helpful and they all made sure that my concerns were taken care of. I would definitely recommend this facility to a friend.

KRISTEN F.  |  Overall Experience 
Rating:
5.0

Danielle McFarland is my #1 Quality Customer Care Service Manager. She is very professional, efficient and respectful (which is hard to find these days). Thank you so much for choosing her to service the Fulton Industrial Blvd site. We need more like her and the quality she provides to the customers, thank you so much Ms McFarland!

JUANITA J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darryl B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael W.  |  Overall Experience 
Rating:
5.0

Needed access to bigger door

tamika b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jules M.  |  First Impressions 
Rating:
5.0

Only thing is it doesn’t seem to be temperature controlled. We moved out of life storage the same day. Life storage was way cooler on the inside. I will stop by later this week to double check.

Brittany B.  |  Online Move In 
Rating:
2.0

I will never rent it still hurts at this location

Clayton S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alnisa T.  |  First Impressions 
Rating:
3.0

The reason We can’t give an excellent rating is because We were locked out of our unit even though we had paid for the month. Emailed the manager regarding the issue, never heard back. When we signed up for the unit no instructions, nothing was told how to access the unit to prevent the alarm to go off. Every time we went to access the unit the alarm went off even after we were finally told we were to put in our code. Actually that happened with everyone. Communication was lacking.

PAUL B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carolyn A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicola J.  |  First Impressions 
Rating:
5.0

I would definitely recommend.

Adriana W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Meagan C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Wendell S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yolanda B.  |  Overall Experience 
Rating:
2.0

Need to hire new staff that knows the true meaning and importance of customer service. There's always a line and the workers seem confused or unaware of what's going on around them.

Loretha L.  |  Overall Experience 
Rating:
5.0

The staff was Great !!!💯💯💯💪🏾💪🏾💪🏾🥃🥃🥃

PORSHE S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KEITH L.  |  First Impressions 
Rating:
5.0

The U-Haul representatives were welcoming, professional and efficient. The entire process of renting a cargo trailer and monthly storage unit was pleasant, economical and met all of my storage needs!!!

melvin r.  |  First Impressions 
Rating:
5.0

Danielle provided great customer service and super helpful!!

KIPP M.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Siretha S.  |  Overall Experience 
Rating:
5.0

Daniel was very fast and professional.

Alfreda R.  |  First Impressions 
Rating:
5.0

Danielle was by herself. The store was super busy. But she remained calm, professional, and handled each customer.

Shuanta B.  |  First Impressions 
Rating:
4.0

facility can used some more moving carts/dolly.

Anthony P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chanel G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LASHAWN W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shernanda W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tiffany W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nesa B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Benjamin B.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

OLIVER H.  |  Overall Experience