I wanna give a BIG THANKS TO DANIELLE MCFARLAND, KENNY, QUE, you guys are the best. I appreciate your customer service and your willingness to go the extra mile to accommodate all of my moving needs. THANKS SO MUCH AND MAY GOD BLESS YOU ALL AND PROSPER YOU ALL!!!!!!!!!!!Dquilla h. | Overall Experience
Customer Reviews for U-Haul Moving & Storage at Fulton Industrial Gateway and I-20
Atlanta, GA 30336
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 12/24/2021: 7:00 am - 4:00 pm
- 12/25/2021: Closed
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Jonathan C.
Customer did not leave a comment.Derrick H. | First Impressions
Customer did not leave a comment.lori S.
Danielle was very helpful when I first contacted Uhaul for a storage unit.Patricia M. | Overall Experience
Customer did not leave a comment.Jamario C. | Overall Experience
Myron was amazing to work with, but when we got in the truck it was still dirty from the previous user.JENNIFER H.
Customer did not leave a comment.Danielle H.
Customer did not leave a comment.HYAUNA D.
The manager was exceptional and her assistance and hard work is why I rate this U-haul as excellent. The other employees were ver cordial as well and I loved their patience..Senora S.
I saw a few roaches and bugs on the floor when I moved in but I don't think any were in my unit. I was worried about my stuff being there because I didn't want to bring any pests home, but I think management said they sprayed and eventually I did not see any bugs anymore. Other than that, the staff was very very friendly and courteous and helpful and they all made sure that my concerns were taken care of. I would definitely recommend this facility to a friend.KRISTEN F. | Overall Experience
Danielle McFarland is my #1 Quality Customer Care Service Manager. She is very professional, efficient and respectful (which is hard to find these days). Thank you so much for choosing her to service the Fulton Industrial Blvd site. We need more like her and the quality she provides to the customers, thank you so much Ms McFarland!JUANITA J. | First Impressions
Customer did not leave a comment.Darryl B. | Overall Experience
Customer did not leave a comment.KATHLEEN M.
Customer did not leave a comment.ERIKA S.
Customer did not leave a comment.Michael W. | Overall Experience
Customer did not leave a comment.COLLIN S.
Customer did not leave a comment.John P.
Customer did not leave a comment.JUAN CARLOS F.
Customer did not leave a comment.Muriel B.
More outdoor trash cansWAYMON H.
Customer did not leave a comment.SUSAN B.
Professional, friendly, knowledgeable. Very helpful with self storageDIANA W.
Needed access to bigger doortamika b. | First Impressions
Customer did not leave a comment.MANUEL A.
Customer did not leave a comment.Chenita J.
Danielle was very kind, extremely professional and helpful. The outside staff was also helpful to me. This is the only Uhaul location that I patronize! Thank you.CHRISTI J.
Windshield in trucks MUST be properly cleaned. Smeared windshields affects driver site and is a HUGE safety issue.TORREY S.
Everything is excellent about this location. Staff is very friendly and helpful. They met me in their parking lot and connected everything for me. This is my one stop only for U-Haul. More than 5*****Randy W.
Customer did not leave a comment.Jules M. | First Impressions
Customer did not leave a comment.HIRIAM H.
Customer did not leave a comment.SONYA L.
Customer did not leave a comment.Vernon K.
Customer did not leave a comment.BERNADETTE H.
Only thing is it doesn’t seem to be temperature controlled. We moved out of life storage the same day. Life storage was way cooler on the inside. I will stop by later this week to double check.Brittany B. | Online Move In
Customer did not leave a comment.Vincent W.
I will never rent it still hurts at this locationClayton S. | Overall Experience
Customer did not leave a comment.Alnisa T. | First Impressions
The location itself was very helpful, however my entire experience renting with Uhaul was absolutely terrible. I had to go to 4 different locations to get a truck that i had reserved and guaranteed multiple times. Customer service was absoultely horrendous and of no help, we kept getting hung up on or people would transfer calls back over to the same people, nobody wanted to talk to us or address our concerns. It is sad that the people who run this company are as incompetent as they are.Eric Z.
Customer did not leave a comment.AMANEE A.
The reason We can’t give an excellent rating is because We were locked out of our unit even though we had paid for the month. Emailed the manager regarding the issue, never heard back. When we signed up for the unit no instructions, nothing was told how to access the unit to prevent the alarm to go off. Every time we went to access the unit the alarm went off even after we were finally told we were to put in our code. Actually that happened with everyone. Communication was lacking.PAUL B. | Overall Experience
Roaches was inside uhaulJOHN R.
Customer did not leave a comment.WILLINDA A.
Customer did not leave a comment.Carolyn A. | Overall Experience
Customer did not leave a comment.HASSAN M.
Customer did not leave a comment.CAROLYN A.
Customer did not leave a comment.Nicola J. | First Impressions
I would definitely recommend.Adriana W. | Overall Experience
Customer did not leave a comment.Meagan C. | First Impressions
The young lady who helped us was great.JEFFERY J.
Customer did not leave a comment.Nellie C.
Everyone was very helpful and friendly! Very welcoming!!!! Moving is stressful this location made my day!!!! Will be back!!!!LASHANDRA W.
Customer did not leave a comment.Wendell S. | Overall Experience
Customer did not leave a comment.TEVOAN B.
Outstanding staff very professionalTROY J.
Excellent serviceDJIBY S.
Customer did not leave a comment.QUIANA T.
Customer did not leave a comment.Sharon B. | First Impressions
Customer did not leave a comment.Yolanda B. | Overall Experience
Need to hire new staff that knows the true meaning and importance of customer service. There's always a line and the workers seem confused or unaware of what's going on around them.Loretha L. | Overall Experience
The staff was Great !!!💯💯💯💪🏾💪🏾💪🏾🥃🥃🥃PORSHE S. | First Impressions
Customer did not leave a comment.STEVEN K.
Customer did not leave a comment.KEITH L. | First Impressions
The U-Haul representatives were welcoming, professional and efficient. The entire process of renting a cargo trailer and monthly storage unit was pleasant, economical and met all of my storage needs!!!melvin r. | First Impressions
Danielle provided great customer service and super helpful!!KIPP M. | Overall Experience
Customer did not leave a comment.Robert A.
Customer did not leave a comment.JOHNNIE M.
The woman who helped us through the check in was both professional and personable (I don't remember her name but she loves the color purple! ) We would definitely use this location's services again! I highly recommend their services.DEBRA L.
Danielle always makes it a pleasure to be there.DONZELIAH C.
Customer did not leave a comment.Siretha S. | Overall Experience
Danielle and her team ALWAYS goes above and beyond to ensure customer satisfaction.TORREY S.
Great service. Took care of me immediately and attached the trailer and assisted with every step to make the rental much easier than previous locations. Nothing to make it better...just keep doing what you do now.RANDY W.
They have great customer service! Nice and friendly representatives make the experience much smoother.ALICIA O.
Didn't receive my receipt when I returned the truck after drop off not even a emailTAMIKA A.
Daniel was very fast and professional.Alfreda R. | First Impressions
Danielle was by herself. The store was super busy. But she remained calm, professional, and handled each customer.Shuanta B. | First Impressions
Hire more people.TATIKA J.
Customer did not leave a comment.Robert D.
Customer did not leave a comment.JEKAMIAH W.
It was a professional and helpful experience with this company.ROBERT G.
Customer did not leave a comment.TORREY S.
It was great , the guy that helped us was very goodDoloris G.
Customer did not leave a comment.JONAH B.
Make sure the dolly and pads are loaded in the truck. I ordered them but they were not onboardTHOMAS W.
The location was great, the building was clean. However the customer service representatives were very unprofessional. The employees were more interested in ordering breakfast verse assisting the customers. The only reason why I would recommend this location would be because the truck was available.DARNELL J.
Everything was great! ThanksSHELBE W.
Customer did not leave a comment.NATHAN B.
Wash trailersTORREY S.
facility can used some more moving carts/dolly.Anthony P. | First Impressions
Customer did not leave a comment.APRIL L.
Customer did not leave a comment.Chanel G. | First Impressions
Customer did not leave a comment.LASHAWN W. | Overall Experience
Customer did not leave a comment.Shernanda W. | First Impressions
Customer did not leave a comment.Tiffany W. | Overall Experience
Customer did not leave a comment.Nesa B. | First Impressions
Customer did not leave a comment.nesa B.
Customer did not leave a comment.ANTHONY T.
Customer did not leave a comment.MARTHA P.
Customer did not leave a comment.James J. | First Impressions
Customer did not leave a comment.Benjamin B. | Overall Experience
I receive some of the BEST SERVICE here as a consumer of a long list of goods and services. I am treated respectfully and it is a pleasure to have rent trucks knowing that my business is really appreciated. There are two other truck rental companies closer to my business, but Ms. McFarland, her team and your pricing make it a no brainer. MANY THANKS.!William R.
It was a great and seamless experience!RHONDA H.
Customer did not leave a comment.LESLIE W.
Customer did not leave a comment.OLIVER H. | Overall Experience
As always Danielle McFarland and her team are super professional and quick to serve! I always rent trucks and use the propane service and whenever I meet other employees (especially the older employees on site) they even in frustrating and complicated situations are always willing to serve with knowledge and professionalism! I cannot recommend any other U-Haul location! Thank you so much Mrs. McFarlandRENATA S.
Customer did not leave a comment.Arnold P. | First Impressions
Customer did not leave a comment.COREY M.
Customer did not leave a comment.JASMINE D. | Overall Experience
Danielle is the epitome of customer service she needs to be in upper management immediately so other locations can learn from her leadershipKEJUAN H. | Overall Experience
I would to have more lines open instead of 1 line to make checkout more more faster.... And not slowerMICHAEL G.
Thank you Ms DanielleFLORENCE C. | Overall Experience
Customer did not leave a comment.RODNEY S.
The manager and the assistant manager were wonderful! I booked a U-Haul at Affordable Furniture and the truck was not there. I quickly booked at Fulton Industrial and the service was amazing. The Assistant Manager was kind and patient and quickly helped me get the truck. The manager was very friendly and made us feel comfortable right away. i am very thankful for both of these wonderful people.SHELVIA I.
Customer did not leave a comment.JUDITH M.
Customer did not leave a comment.AVERY J. | Overall Experience
Customer did not leave a comment.AVERY J. | Overall Experience
Customer did not leave a comment.RACHEL B.
Customer did not leave a comment.AVERY J.
The manager was short staffed! But she was professional and knowledgeable on everything that needed to be done! She was multi tasking 3 customers at one time with a smile 😃! She took care of ALL OF US! Thanks Danielle 😊VICKI C. | First Impressions
This location is closer to where I live. I'm grateful for that. Where the facility is located is considered an industrial area. It's better promoted than the other "U-Haul" facilities that I've visited. I like it, at this point in time - I got a great bargain.PATRICIA G.
Customer did not leave a comment.JORDAN K.
Clean the equipmentFLORENCE C.
Very under staff and staff at this (Fulton Ind Blvd, Atlanta), is unprofessionalJANET L.
Customer did not leave a comment.GEORGETTE J.
Staff was very professional and helpful.EDGAR C W. | First Impressions
Uhaul needs to order new trailersTORREY S.
Great customer service. Thank You.Lou D.
Service was outstanding no complaintsCHARLES C.
Customer did not leave a comment.Frances Vanessa L. | Overall Experience
Customer did not leave a comment.Eric H. | Overall Experience
Customer did not leave a comment.Lourdes P.
My original pick-up location was not open and did not have my requested truck for my reservation. Which was a horrible U-haul experience and inconvenience for my families moving experience. There should be a better way of confirming that your authorized dealers are capable of representing U-haul in positive manner. The U-haul phone representatives were unhelpful as well, with multiple transfers to other representatives that could not address my issue with my reservation. One representative should be able to handle all customer issues and concerns.AVERY S.
The lady who handled my drop off was absolutely fantastic. She was busy but stopped to help me. She was very helpful with a small hiccup I had w/ scheduling all the while being friendly and smiling. I was positively impacted by her expert service. You could tell she wasn't just doing her job, but wanted to be helpful and had the know how to do so. 5 stars!!Seth L.
Customer did not leave a comment.MORYTT B.
Customer did not leave a comment.GARRICK N.
Give Danielle a raise. She does everything! Great GM! Just love this UHaul Thanks Danielle!JEFFERY P.
The staff at U-Haul Moving & Storage at Fulton Industrial Gateway and I-20 are a pleasure to work with! They are enthusiastic, professional and helpful! Denise, Danielle and the entire staff made getting my truck, equipment and supplies easy and efficient. Thanks so much!Remi B.
I didn't have the moving dollies I requested,the only problemRobin C.
The location of my pick up was changed twice. Each time further and further away. The last change came 2 hours before my scheduled pick up time. I had hired a team of people to help me with my move. The additional time that I spent getting to and from picking up and dropping off my equipment cost me more for my paid helpers than the equipment did itself. The change in pick up location cost me additional mileage for the truck as well. A change within 2 hours of the pickup time to a substantially further location added a lot of stress and chaos to an already chaotic moving day. I understand that things happen, but throwing me a curve ball like that on such short notice left me with no other options and really complicated my move. UHaul should make my moving day easier, not more difficult.BRIAN S.
Customer did not leave a comment.chyna a. | Overall Experience
I have used this particular site several times for storage and Uhaul rentals and they have always provided great service!JEFFREY B. | Overall Experience
Customer did not leave a comment.CASSANDRA S.
Customer did not leave a comment.Konstanza L. | First Impressions
Customer did not leave a comment.LOURDES J. | First Impressions
Customer did not leave a comment.LAKENYA H.
Customer did not leave a comment.OLIN W.
Danielle was very helpful, she even provided her personal cell phone if I needed further assistance.Patricia M. | First Impressions
Ms. Mc Garland and staff are very professional and courteous. Thank You!!!!Gary B. | Overall Experience
Nothing. The station manager was excellent along with her staffâ€¦ down to check in on return. You should consider using this location as an example of your best customer service!!! Danielleâ€¦ thank you for making this experience painless in a time when life is so complexðŸ™ðŸ½EUGENE F.
Customer did not leave a comment.AVERY J.
Very professional staff who made the experience greatLENROY J.
Customer did not leave a comment.SHAWN J.
Customer did not leave a comment.Nichelle S. | Overall Experience
Customer did not leave a comment.JAMES L. | Overall Experience
Customer did not leave a comment.ShaQuonna W. | First Impressions
Customer did not leave a comment.Andrew I. | Overall Experience
Great experience. Mrs. Tracy was quick and helpful. It would be amazing if you had numbered signs on the walls in the storage area to indicate which directions the numbers flow in because it’s easy to get turned around in there and end up lost since they don’t flow consecutively. It can be rather inconvenient to waste time running around trying to find your way. Other than that improvement I’d definitely recommend this location to others. Also I hope they locate the round locks soon. The temporary lock they gave me is definitely not as secure.Timimah Y. | First Impressions
You need to be able to access this facility after hours. Also the unit I reserved online does not exist at this facility - please make sure your online reservation system actually reflects what units are available.Charlotte S. | First Impressions
Customer did not leave a comment.Steve B. | First Impressions
General Manager very nice and helpful.Gary B. | First Impressions
Customer did not leave a comment.Anttione H. | First Impressions
There was a lady and young gentleman that went over and beyond to help us even stayed after there time even though they clocked out they didn’t stop until I was completely and for that alone y’all need give them people a raise 🤷🏾♂️ Thanks againDnisha J. | First Impressions
Saundra Robinson Doss was very helpful and had excellent customer service. Very personable and made this process very smooth for me.Carolyn C. | First Impressions
I drove 10 hours and when I arrived to the unit. The person on staff left early before 5 and I was unable to get in. I called multiple numbers and no one was able to help. I hired movers to drive from out of town and pack my things only for them to drive another 4 hours with no access. There was no access code to get to the level my unit was on. Now I have a uhaul full of things and no help to unload. Worst experience ever !Brittany G. | Online Move In
Customer did not leave a comment.Darryl B. | First Impressions
Customer did not leave a comment.Andrew I. | First Impressions
Customer did not leave a comment.tiffany g. | First Impressions
Customer did not leave a comment.Cheretta D. | First Impressions
Best facilities so far bar noneWilliam A. | First Impressions
Customer did not leave a comment.Kristina G. | First Impressions
No issues, thanks.Jerica S. | First Impressions
The manager that was there was super helpful and friendly along with all of the staff that was there working and able to handle the high volume business that was there on an extremely busy day and this location was the best experience I had throughout this entire Uhaul experienceErik K. | First Impressions
Customer did not leave a comment.REGINALD J. | First Impressions
The employee was really friendly, knowledgeable, and attentive.Kashmere K. | First Impressions
Customer did not leave a comment.KANDACE R. | First Impressions
The manger Danielle was great she didn't realize that she was helping a family me,my brother and my daughter. She was great and really understanding. Would tell everyone about the great service she gave to my family.KIM S. | First Impressions
0Joan P. | First Impressions
Customer did not leave a comment.William P. | First Impressions
Customer did not leave a comment.Ronnie T. | First Impressions
Customer did not leave a comment.Tonia C. | First Impressions
It was very busy. The employees was way too late back.KIMBERLY D. | First Impressions
Customer did not leave a comment.Kreasha G. | First Impressions
Customer did not leave a comment.Coletta J. | First Impressions
Customer did not leave a comment.James T. | First Impressions
Customer friendly, but it took the employee about 30 mins to get me checked in after I did an online reservation. That was the only hiccup about coming here I was pressed for time and seemed the employee needed more urgency.Bobby J. | First Impressions
Cannot access unit after hours yet but once everything is in place, this will be a nice storage. I did have one problem but Danielle handled it very professionally and courteously and all is well.Althea A. | First Impressions
The staff at this facility is very friendly and above nice. They go above and beyond with there customers..I will recommend this facility to everyone...Roberta H. | First Impressions
Customer did not leave a comment.CONCHAYLADARSHAI S. | First Impressions
Customer did not leave a comment.Geraldine G. | First Impressions
Customer did not leave a comment.Leon J. | First Impressions
Customer did not leave a comment.Thaddeus L. | First Impressions
Customer did not leave a comment.Emily W. | First Impressions
Customer did not leave a comment.Siretha S. | First Impressions
Customer did not leave a comment.MALCOLM B. | First Impressions
Customer did not leave a comment.Tracey M. | First Impressions
Customer did not leave a comment.beatrice D. | First Impressions
Customer did not leave a comment.sean c. | First Impressions
Customer did not leave a comment.Saundra R. | First Impressions
Customer did not leave a comment.kevone l. | First Impressions
Danielle and staff were very friendly, helpful, knowledgeable, and professional. It was evident they enjoyed their jobs and I was thoroughly impressed with their high level of customer service. Outstanding experience and super job by the employees!Renata S. | First Impressions
Thanks alot for the help with my unit n for being so kind..Dwight J. | First Impressions
I love Danielle.....she's amazing. They have a courtesy moving roller cart.... I had so many big boxes and bags so using that particular rolling cart i was able to unload my things from their uhaul truck into their shortag storage in no time. Thanks so much.God blessSantana N. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!