Customer Reviews for U-Haul Moving & Storage at Fulton Industrial Gateway and I-20

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Fulton Industrial Gateway and I-20

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Warren F.
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No problems check in and out of the location friendly employees.

GENEROSE F.
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Customer did not leave a comment.

jamaica C.
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Customer did not leave a comment.

RENATA S.
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The employees are very kind and especially the manager Danielle McFarland she's always professional but with a special touch that makes customers always come back!

Joseph B.
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Customer did not leave a comment.

STEVEN B.
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Not all staff working making line long. Some staff were not wearing masks and discussing inappropriate subjects. Online checkin did not work and I had to provide my credit card number to rep which made me unhappy

Amelia H. | First Impressions |
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very friendly staff and helpful

Amanda P.
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Big shout out all reps were knowledgeable and courteous thru out my entire process

ANGELA L.
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Excellent customer service.

THOMAS M.
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Everything was outstanding great customer service perfect 10

AMANDA P.
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Customer did not leave a comment.

Kelsee B.
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The staff at this location was very nice, love their energy and how I was treated as a customer.

morgan R.
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Customer did not leave a comment.

BRITTANY A.
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Customer did not leave a comment.

Aisha L.
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Customer did not leave a comment.

Wallace J.
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From the facility in Atlanta to the drop off facility in Syracuse New York the employees are simply the very best! I will Always use U-haul and will recommend them every chance I get!

FAFA T.
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Excellent customer service at this locatiion especially that lady Danielle..Danielle is a very good personal when it comes to the work. They are all very good employees. I'm really satisfied with their service.

Travaris S.
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The staff is the absolute best!!! The absolutely exceed expectation!!! BlessUp

WALTER T.
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Customer did not leave a comment.

beatrice D. | First Impressions |
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Customer did not leave a comment.

TERRY S.
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The U-haul associates at the Fulton Ind. Blvd. location were friendly, polite and professional. I rented a motorcycle trailer for a week. It worked out great and it was reasonable. Thank y'all.

RICHETTA S.
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Awesome service!

NATACHA H.
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The truck had no gas in it at all i have photos, and i was overcharged for the rental

James W.
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I don't see anything that needs improvement.

RAMESH P.
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Customer did not leave a comment.

GREGORY F.
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The counter reps were loud, rude and inexperienced.

LAFRANCES B.
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I think that the improvements that you already head all put in place and that everything is well as far as I can hear and see

ITEEGO M.
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Keep doing what y'all do! Get'em in Get'em out!

Anna C. | Overall Experience |
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Customer did not leave a comment.

MARQUITA M.
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I love this location and would not go anywhere else! The staff is always so friendly and accommodating! Thank you for always being exceptional, keep up the great work!

FRANK B.
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This location is great. Keep up the good work. Friendly, helpful and overall a satisfactory experience for me.

BRIAN P.
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The fact I can't 100% say who helped me with my trailer rental bothers me, but I think his name was Charles ( hooked my trailer and equipment) was Incredible. So pleased by the entire staff! Great experience.

JERRY K.
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Charges needs to drop I rent to often and to still paying the same price since I've started renting from uhaul where is the loyalty

AGNES S.
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try not to double book trucks

TOINE P.
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Customer did not leave a comment.

WAYNE T.
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Customer did not leave a comment.

lavonia N.
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Unfortunately I will not return will pay the higher rate and stick with Penske

IDUS C.
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The lady Manager was like family she was so professional

Dione s. | Overall Experience |
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Customer did not leave a comment.

shelton M.
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Customer did not leave a comment.

Justin S.
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super speedy quick and hassle free

Kendall W. | Overall Experience |
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Customer did not leave a comment.

SHANQUILLA H.
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Customer did not leave a comment.

wakita E.
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So far everything was on point keep up the good work.

ERIC M.
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Great service quick in and out

DESI W.
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Customer did not leave a comment.

JENNENE M.
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Everything was perfect. Customer service was exceptional, from Quontavious down to Kevin. I will definitely be using this location again!

MITCHELL P.
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After we received three different texts telling up vehicle was ready for pickup and none of the locations sent us code, would pickup phone for us to get keys we went back to Fulton industrial location and eventually they called manager and got us a bigger truck. It took us three hours to do all of this which is unacceptable!! We were told to let fill out review and we would be given a $50 credit. It was stressful and it should have been easy. The employees were as helpful as they could be and did what they could. But we ran out of daylight trying to pack truck because of the 3 hour delay.

Hakeem M.
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Customer did not leave a comment.

brenda S.
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Customer did not leave a comment.

ELEANOR B.
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The staff listened to my needs and were so accommodating. I last-minute booked and they treated me as if I were a vip customer. DANIELLE, and Eden were great. Thank you!

JOSEPH W.
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The people were friendly and efficient.

DEBORA C.
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Absolutely nothing-Danielle was outstanding in providing customer service and ensuring the vehicle was sanitized and the truck was swept!!

John G.
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Make sure you dont charge guest for a dolly you didn't give them.

NEPOLIAN A.
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( Nothing ) Just Continue to be honest had supported.

Ahshanti S.
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Make sure the vehicle's windshield is clean.

CONSUELA S.
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Customer did not leave a comment.

Kendall W. | First Impressions |
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Owner did not file autopay even after I filled out the paperwork in front of her, so I got changed with a late fee. They keep sending late payment emails even after I cleared the matter up. The doors rarely open. They never answer the phone. In fact, every time I go in the phone doesn't ring leading me to believe they turned it off. They don't answer the coms at the storage doors when they don't open. They claim it's broken but never fix it (it's a brand new storage facility.)

Dana D.
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Customer did not leave a comment.

chinqua P.
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Customer did not leave a comment.

Thomas S.
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Customer did not leave a comment.

CARL J.
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Customer did not leave a comment.

Curtis S.
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Customer did not leave a comment.

Bilquis M.
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I'm sure they mean no harm but they are hood as ever. No protocol or formal anything. They treat and talk to you like you're their annoying homeboy. Just because I'm also a person of color does not make that acceptable. The overall vibe is that they are doing you the favor when in reality is without us coming in you'd be laid off.

DEMEATRIA P.
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The issue I experienced with my storage code was quickly resolved by the GM Danielle. I will definitely refer this location to friends and family!! Keep up the great work!! They take pride in their store and it reflects in their attitude.

andre D.
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Service was exceptional! Truck running very poorly. Needs service bad! The key drop box was very difficult to locate. Finally located it after fifteen minutes of searching. I suggest that you point it out to customers since its not in an obvious nor traditional location..

Shardai W.
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Customer did not leave a comment.

Gabrielle T.
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Customer did not leave a comment.

daniel W.
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I have to say that the first place 300 Peter at in Atlanta's is a 0!!!! Wish I could review them also

Christopher W.
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Customer did not leave a comment.

WELDON W.
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Customer did not leave a comment.

Thelma S.
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I didn't receive a receipt when I turned the truck in the day before it was due, even though I asked for a receipt. The next day I received an email and a phone call that I did not return the truck. Later the same day, I received an invoice for not returning the truck on time. I had to call Uhaul twice and was told that the extra charge would be reversed and that a manager would call me. I have not heard from a manager yet. The charge for the extra day is still on my account.

Ashunti T.
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I showed up to pick up my reserved truck at 10:35. There were two guests in front of me and it took the associate 25 mins to handle both guest, which caused me to be late and my reservation cancelled. The associate was not wearing a mask at all on the premise. After completing a new reservation, I was shown to the truck for inspection. The 10' truck I picked up was not properly checked in previously by the other associate, causing the gas mileage on the contract vs the actual to be incorrect. The associate outside admitted she didn't check in correctly and instructed me to “take a picture” to confirm the variance. There was no sense of urgency at this location, in addition to a lack to safety/awareness regarding COVID. I don't ever expect to rent with this location again.

Bryant M.
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Keep up the good work.

shawn S.
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Service is very slow and didn't seem like they know what they're doing

Ali D.
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Customer did not leave a comment.

Tamika H.
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Customer did not leave a comment.

LEROY T.
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Customer did not leave a comment.

SYLVIA F.
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Customer did not leave a comment.

kathy w. | Overall Experience |
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Customer did not leave a comment.

RAYMOND D.
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Geeat

robert m. | First Impressions |
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Great customer service

Kevin S.
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Customer did not leave a comment.

Tracey T.
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Customer did not leave a comment.

JEFFREY Y.
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The Manager was late getting there to open and it put me behind my scheduled trip.

Vanessa G.
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Customer did not leave a comment.

ALEX I.
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Customer did not leave a comment.

joseph S.
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I didn't plan to rent a truck that day. I suddenly needed one, and this was the nearest location. Your staff were kind, courteous, professional, and I was able to get back where I needed to be before they closed. I really needed to make this pickup, and the folks at this location made it possible. Thanks!

Samantha R.
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Customer did not leave a comment.

GABRIELLE T.
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Customer did not leave a comment.

JERMAINE C.
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Customer did not leave a comment.

Christopher W.
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Customer did not leave a comment.

DIPAKKUMAR B.
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The staff are trained at all for customer service ,respect the customers .i was treated soo badly n rudely .WILL NEVRR NEVER NEVER STEP THERE

shannon B.
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A friend and of mine was taking snd dropping it off for me because it was so difficult for me to drive it. When he got it it was in perfect condition and I thought he dropped it off the day it was due back

Pearl L. | First Impressions |
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Everyone

beatrice D.
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Customer did not leave a comment.

JERMAINE C.
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Customer did not leave a comment.

RA S.
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The original reservation was not at this location it was changed less than 24 hours before pickup. The equipment included with the CONFIRMED reservation was NOT available. Thanks to the efforts of Danielle o waa able to get the equipment. The Cobb location was useless and unprofessional in handling this reservation which had been booked and confirmed well in advance.

LeNica H.
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Customer did not leave a comment.

Marquita M.
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Great customer service! Very professional with friendly attitudes. Will definitely use them again!

ANDRE M.
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Customer did not leave a comment.

Robert S.
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The truck needed a front end alignment and the mirrors were not able to be adjusted... the customer service person was really nice and fun.

Tonya W.
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Customer did not leave a comment.

Rudana S.
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Good service!Nice manager she is good

VICTORIA W.
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Great customer care

kettle J.
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Customer did not leave a comment.

KEISA L.
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Customer did not leave a comment.

BENNEA N.
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everyone was very helpful

Holly S.
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Customer did not leave a comment.

sean c. | First Impressions |
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Customer did not leave a comment.

James D. | First Impressions |
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Customer did not leave a comment.

musa s. | First Impressions |
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Customer did not leave a comment.

kevone l. | First Impressions |
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Customer did not leave a comment.

Renata S. | First Impressions |
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Danielle and staff were very friendly, helpful, knowledgeable, and professional. It was evident they enjoyed their jobs and I was thoroughly impressed with their high level of customer service. Outstanding experience and super job by the employees!

Dwight J. | First Impressions |
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Thanks alot for the help with my unit n for being so kind..

Santana N. | First Impressions |
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I love Danielle.....she's amazing. They have a courtesy moving roller cart.... I had so many big boxes and bags so using that particular rolling cart i was able to unload my things from their uhaul truck into their shortag storage in no time. Thanks so much.God bless

No reviews have been submitted for this location.

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