Customer Reviews for U-Haul Moving & Storage at Fulton Industrial Gateway and I-20

3,156 reviews

4225 Fulton Industrial   Atlanta, GA 30336

(678) 666-2471

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(678) 666-2471

4225 Fulton Industrial
Atlanta, GA 30336

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

Jamario C.  |  Overall Experience 
Rating:
4.0

I saw a few roaches and bugs on the floor when I moved in but I don't think any were in my unit. I was worried about my stuff being there because I didn't want to bring any pests home, but I think management said they sprayed and eventually I did not see any bugs anymore. Other than that, the staff was very very friendly and courteous and helpful and they all made sure that my concerns were taken care of. I would definitely recommend this facility to a friend.

KRISTEN F.  |  Overall Experience 
Rating:
5.0

Danielle McFarland is my #1 Quality Customer Care Service Manager. She is very professional, efficient and respectful (which is hard to find these days). Thank you so much for choosing her to service the Fulton Industrial Blvd site. We need more like her and the quality she provides to the customers, thank you so much Ms McFarland!

JUANITA J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darryl B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael W.  |  Overall Experience 
Rating:
5.0

Needed access to bigger door

tamika b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jules M.  |  First Impressions 
Rating:
5.0

Only thing is it doesn’t seem to be temperature controlled. We moved out of life storage the same day. Life storage was way cooler on the inside. I will stop by later this week to double check.

Brittany B.  |  Online Move In 
Rating:
2.0

I will never rent it still hurts at this location

Clayton S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alnisa T.  |  First Impressions 
Rating:
3.0

The reason We can’t give an excellent rating is because We were locked out of our unit even though we had paid for the month. Emailed the manager regarding the issue, never heard back. When we signed up for the unit no instructions, nothing was told how to access the unit to prevent the alarm to go off. Every time we went to access the unit the alarm went off even after we were finally told we were to put in our code. Actually that happened with everyone. Communication was lacking.

PAUL B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carolyn A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicola J.  |  First Impressions 
Rating:
5.0

I would definitely recommend.

Adriana W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Meagan C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Wendell S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yolanda B.  |  Overall Experience 
Rating:
2.0

Need to hire new staff that knows the true meaning and importance of customer service. There's always a line and the workers seem confused or unaware of what's going on around them.

Loretha L.  |  Overall Experience 
Rating:
5.0

The staff was Great !!!💯💯💯💪🏾💪🏾💪🏾🥃🥃🥃

PORSHE S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KEITH L.  |  First Impressions 
Rating:
5.0

The U-Haul representatives were welcoming, professional and efficient. The entire process of renting a cargo trailer and monthly storage unit was pleasant, economical and met all of my storage needs!!!

melvin r.  |  First Impressions 
Rating:
5.0

Danielle provided great customer service and super helpful!!

KIPP M.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Siretha S.  |  Overall Experience 
Rating:
5.0

Daniel was very fast and professional.

Alfreda R.  |  First Impressions 
Rating:
5.0

Danielle was by herself. The store was super busy. But she remained calm, professional, and handled each customer.

Shuanta B.  |  First Impressions 
Rating:
4.0

facility can used some more moving carts/dolly.

Anthony P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chanel G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LASHAWN W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shernanda W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tiffany W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nesa B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Benjamin B.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

OLIVER H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Arnold P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JASMINE D.  |  Overall Experience 
Rating:
5.0

Danielle is the epitome of customer service she needs to be in upper management immediately so other locations can learn from her leadership

KEJUAN H.  |  Overall Experience 
Rating:
5.0

Thank you Ms Danielle

FLORENCE C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AVERY J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AVERY J.  |  Overall Experience 
Rating:
5.0

The manager was short staffed! But she was professional and knowledgeable on everything that needed to be done! She was multi tasking 3 customers at one time with a smile 😃! She took care of ALL OF US! Thanks Danielle 😊

VICKI C.  |  First Impressions 
Rating:
5.0

Staff was very professional and helpful.

EDGAR C W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Frances Vanessa L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

chyna a.  |  Overall Experience 
Rating:
5.0

I have used this particular site several times for storage and Uhaul rentals and they have always provided great service!

JEFFREY B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Konstanza L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LOURDES J.  |  First Impressions 
Rating:
4.0

Danielle was very helpful, she even provided her personal cell phone if I needed further assistance.

Patricia M.  |  First Impressions 
Rating:
5.0

Ms. Mc Garland and staff are very professional and courteous. Thank You!!!!

Gary B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nichelle S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ShaQuonna W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrew I.  |  Overall Experience 
Rating:
4.0

Great experience. Mrs. Tracy was quick and helpful. It would be amazing if you had numbered signs on the walls in the storage area to indicate which directions the numbers flow in because it’s easy to get turned around in there and end up lost since they don’t flow consecutively. It can be rather inconvenient to waste time running around trying to find your way. Other than that improvement I’d definitely recommend this location to others. Also I hope they locate the round locks soon. The temporary lock they gave me is definitely not as secure.

Timimah Y.  |  First Impressions 
Rating:
4.0

You need to be able to access this facility after hours. Also the unit I reserved online does not exist at this facility - please make sure your online reservation system actually reflects what units are available.

Charlotte S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steve B.  |  First Impressions 
Rating:
5.0

General Manager very nice and helpful.

Gary B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anttione H.  |  First Impressions 
Rating:
5.0

There was a lady and young gentleman that went over and beyond to help us even stayed after there time even though they clocked out they didn’t stop until I was completely and for that alone y’all need give them people a raise 🤷🏾‍♂️ Thanks again

Dnisha J.  |  First Impressions 
Rating:
5.0

Saundra Robinson Doss was very helpful and had excellent customer service. Very personable and made this process very smooth for me.

Carolyn C.  |  First Impressions 
Rating:
1.0

I drove 10 hours and when I arrived to the unit. The person on staff left early before 5 and I was unable to get in. I called multiple numbers and no one was able to help. I hired movers to drive from out of town and pack my things only for them to drive another 4 hours with no access. There was no access code to get to the level my unit was on. Now I have a uhaul full of things and no help to unload. Worst experience ever !

Brittany G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Darryl B.  |  First Impressions 
Rating:
5.0

Great customer service

TAVIUS A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew I.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tiffany g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cheretta D.  |  First Impressions 
Rating:
5.0

Best facilities so far bar none

William A.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Kristina G.  |  First Impressions 
Rating:
5.0

No issues, thanks.

Jerica S.  |  First Impressions 
Rating:
5.0

The manager that was there was super helpful and friendly along with all of the staff that was there working and able to handle the high volume business that was there on an extremely busy day and this location was the best experience I had throughout this entire Uhaul experience

Erik K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

REGINALD J.  |  First Impressions 
Rating:
5.0

The employee was really friendly, knowledgeable, and attentive.

Kashmere K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KANDACE R.  |  First Impressions 
Rating:
5.0

The manger Danielle was great she didn't realize that she was helping a family me,my brother and my daughter. She was great and really understanding. Would tell everyone about the great service she gave to my family.

KIM S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adrienne W.  |  First Impressions 
Rating:
5.0

Loved trying storage for a free month. Easy to use and get stored.

angela o.  |  First Impressions 
Rating:
4.0

0

Joan P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronnie T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tonia C.  |  First Impressions 
Rating:
4.0

It was very busy. The employees was way too late back.

KIMBERLY D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kreasha G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Coletta J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James T.  |  First Impressions 
Rating:
2.0

Customer friendly, but it took the employee about 30 mins to get me checked in after I did an online reservation. That was the only hiccup about coming here I was pressed for time and seemed the employee needed more urgency.

Bobby J.  |  First Impressions 
Rating:
4.0

Cannot access unit after hours yet but once everything is in place, this will be a nice storage. I did have one problem but Danielle handled it very professionally and courteously and all is well.

Althea A.  |  First Impressions 
Rating:
5.0

The staff at this facility is very friendly and above nice. They go above and beyond with there customers..I will recommend this facility to everyone...

Roberta H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CONCHAYLADARSHAI S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Geraldine G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leon J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thaddeus L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Emily W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Siretha S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MALCOLM B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tracey M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

beatrice D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sean c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Saundra R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kevone l.  |  First Impressions 
Rating:
5.0

Danielle and staff were very friendly, helpful, knowledgeable, and professional. It was evident they enjoyed their jobs and I was thoroughly impressed with their high level of customer service. Outstanding experience and super job by the employees!

Renata S.  |  First Impressions 
Rating:
5.0

Thanks alot for the help with my unit n for being so kind..

Dwight J.  |  First Impressions 
Rating:
5.0

I love Danielle.....she's amazing. They have a courtesy moving roller cart.... I had so many big boxes and bags so using that particular rolling cart i was able to unload my things from their uhaul truck into their shortag storage in no time. Thanks so much.God bless

Santana N.  |  First Impressions 
No reviews have been submitted for this location.

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