The location was great, the building was clean. However the customer service representatives were very unprofessional. The employees were more interested in ordering breakfast verse assisting the customers. The only reason why I would recommend this location would be because the truck was available.DARNELL J.
Customer Reviews for U-Haul Moving & Storage at Fulton Industrial Gateway and I-20
Atlanta, GA 30336
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 11/25/2021: 7:00 am - 3:00 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was great! ThanksSHELBE W.
Customer did not leave a comment.NATHAN B.
Wash trailersTORREY S.
facility can used some more moving carts/dolly.Anthony P. | First Impressions
Customer did not leave a comment.APRIL L.
Customer did not leave a comment.Chanel G. | First Impressions
Customer did not leave a comment.LASHAWN W. | Overall Experience
Customer did not leave a comment.Shernanda W. | First Impressions
Customer did not leave a comment.Tiffany W. | Overall Experience
Customer did not leave a comment.Nesa B. | First Impressions
Customer did not leave a comment.nesa B.
Customer did not leave a comment.ANTHONY T.
Customer did not leave a comment.MARTHA P.
Customer did not leave a comment.James J. | First Impressions
Customer did not leave a comment.Benjamin B. | Overall Experience
I receive some of the BEST SERVICE here as a consumer of a long list of goods and services. I am treated respectfully and it is a pleasure to have rent trucks knowing that my business is really appreciated. There are two other truck rental companies closer to my business, but Ms. McFarland, her team and your pricing make it a no brainer. MANY THANKS.!William R.
It was a great and seamless experience!RHONDA H.
Customer did not leave a comment.LESLIE W.
Customer did not leave a comment.OLIVER H. | Overall Experience
As always Danielle McFarland and her team are super professional and quick to serve! I always rent trucks and use the propane service and whenever I meet other employees (especially the older employees on site) they even in frustrating and complicated situations are always willing to serve with knowledge and professionalism! I cannot recommend any other U-Haul location! Thank you so much Mrs. McFarlandRENATA S.
Customer did not leave a comment.Arnold P. | First Impressions
Customer did not leave a comment.COREY M.
Customer did not leave a comment.JASMINE D. | Overall Experience
Danielle is the epitome of customer service she needs to be in upper management immediately so other locations can learn from her leadershipKEJUAN H. | Overall Experience
I would to have more lines open instead of 1 line to make checkout more more faster.... And not slowerMICHAEL G.
Thank you Ms DanielleFLORENCE C. | Overall Experience
Customer did not leave a comment.RODNEY S.
The manager and the assistant manager were wonderful! I booked a U-Haul at Affordable Furniture and the truck was not there. I quickly booked at Fulton Industrial and the service was amazing. The Assistant Manager was kind and patient and quickly helped me get the truck. The manager was very friendly and made us feel comfortable right away. i am very thankful for both of these wonderful people.SHELVIA I.
Customer did not leave a comment.JUDITH M.
Customer did not leave a comment.AVERY J. | Overall Experience
Customer did not leave a comment.AVERY J. | Overall Experience
Customer did not leave a comment.RACHEL B.
Customer did not leave a comment.AVERY J.
The manager was short staffed! But she was professional and knowledgeable on everything that needed to be done! She was multi tasking 3 customers at one time with a smile 😃! She took care of ALL OF US! Thanks Danielle 😊VICKI C. | First Impressions
This location is closer to where I live. I'm grateful for that. Where the facility is located is considered an industrial area. It's better promoted than the other "U-Haul" facilities that I've visited. I like it, at this point in time - I got a great bargain.PATRICIA G.
Customer did not leave a comment.JORDAN K.
Clean the equipmentFLORENCE C.
Very under staff and staff at this (Fulton Ind Blvd, Atlanta), is unprofessionalJANET L.
Customer did not leave a comment.GEORGETTE J.
Staff was very professional and helpful.EDGAR C W. | First Impressions
Uhaul needs to order new trailersTORREY S.
Great customer service. Thank You.Lou D.
Service was outstanding no complaintsCHARLES C.
Customer did not leave a comment.Frances Vanessa L. | Overall Experience
Customer did not leave a comment.Eric H. | Overall Experience
Customer did not leave a comment.Lourdes P.
My original pick-up location was not open and did not have my requested truck for my reservation. Which was a horrible U-haul experience and inconvenience for my families moving experience. There should be a better way of confirming that your authorized dealers are capable of representing U-haul in positive manner. The U-haul phone representatives were unhelpful as well, with multiple transfers to other representatives that could not address my issue with my reservation. One representative should be able to handle all customer issues and concerns.AVERY S.
The lady who handled my drop off was absolutely fantastic. She was busy but stopped to help me. She was very helpful with a small hiccup I had w/ scheduling all the while being friendly and smiling. I was positively impacted by her expert service. You could tell she wasn't just doing her job, but wanted to be helpful and had the know how to do so. 5 stars!!Seth L.
Customer did not leave a comment.MORYTT B.
Customer did not leave a comment.GARRICK N.
Give Danielle a raise. She does everything! Great GM! Just love this UHaul Thanks Danielle!JEFFERY P.
The staff at U-Haul Moving & Storage at Fulton Industrial Gateway and I-20 are a pleasure to work with! They are enthusiastic, professional and helpful! Denise, Danielle and the entire staff made getting my truck, equipment and supplies easy and efficient. Thanks so much!Remi B.
I didn't have the moving dollies I requested,the only problemRobin C.
The location of my pick up was changed twice. Each time further and further away. The last change came 2 hours before my scheduled pick up time. I had hired a team of people to help me with my move. The additional time that I spent getting to and from picking up and dropping off my equipment cost me more for my paid helpers than the equipment did itself. The change in pick up location cost me additional mileage for the truck as well. A change within 2 hours of the pickup time to a substantially further location added a lot of stress and chaos to an already chaotic moving day. I understand that things happen, but throwing me a curve ball like that on such short notice left me with no other options and really complicated my move. UHaul should make my moving day easier, not more difficult.BRIAN S.
Customer did not leave a comment.chyna a. | Overall Experience
I have used this particular site several times for storage and Uhaul rentals and they have always provided great service!JEFFREY B. | Overall Experience
Customer did not leave a comment.CASSANDRA S.
Customer did not leave a comment.Konstanza L. | First Impressions
Customer did not leave a comment.LOURDES J. | First Impressions
Customer did not leave a comment.LAKENYA H.
Customer did not leave a comment.OLIN W.
Danielle was very helpful, she even provided her personal cell phone if I needed further assistance.Patricia M. | First Impressions
Ms. Mc Garland and staff are very professional and courteous. Thank You!!!!Gary B. | Overall Experience
Nothing. The station manager was excellent along with her staffâ€¦ down to check in on return. You should consider using this location as an example of your best customer service!!! Danielleâ€¦ thank you for making this experience painless in a time when life is so complexðŸ™ðŸ½EUGENE F.
Customer did not leave a comment.AVERY J.
Very professional staff who made the experience greatLENROY J.
Customer did not leave a comment.SHAWN J.
Customer did not leave a comment.Nichelle S. | Overall Experience
Customer did not leave a comment.JAMES L. | Overall Experience
Customer did not leave a comment.JAMES F.
Customer did not leave a comment.KYARE C.
Manager is greatttt she did everything help me get U-Haul on worst busy days in ATL .KENNESHA P.
Customer did not leave a comment.ShaQuonna W. | First Impressions
Customer did not leave a comment.Andrew I. | Overall Experience
Great staff!!!MICHAEL C.
Customer did not leave a comment.Phylicia M.
Great experience. Mrs. Tracy was quick and helpful. It would be amazing if you had numbered signs on the walls in the storage area to indicate which directions the numbers flow in because it’s easy to get turned around in there and end up lost since they don’t flow consecutively. It can be rather inconvenient to waste time running around trying to find your way. Other than that improvement I’d definitely recommend this location to others. Also I hope they locate the round locks soon. The temporary lock they gave me is definitely not as secure.Timimah Y. | First Impressions
Dear U-Haul Team, Last Saturday, U-Haul you trimmed my 12 hour rent period I initially selected, sent me to a location that is no longer working with you, relocated me 2 times, did not provide me the 9' truck I rented, and did not provide me the furniture dolly I needed. The last location you selected for me only had 1 utility dolly, and I am seeing that you are charging me for two!. I had to reconfigure my moving team, and waste 4,5 hours of my time until you were able to honor our agreement and finally provide me a decent truck to move my furniture as expected since 9:00 am. All my moving out plan was severely affected for your lack of coordination and planning. I never would imagine this kind of service from a company like the one you represent. I am noticing two pending charges in my credit card. Can you please, explain to me how much I will be finally charged for your services of last Saturday (09/04) ?! JoseJose T.
Service here is ALWAYS GREATTORREY S.
You need to be able to access this facility after hours. Also the unit I reserved online does not exist at this facility - please make sure your online reservation system actually reflects what units are available.Charlotte S. | First Impressions
Keep up the good work.Lloyd M.
Customer did not leave a comment.Quiana L.
Customer did not leave a comment.NICHOLAS W.
Entire staff was helpful and friendly.Rodney F.
U-Haul needs to hire more people. The servicing of clients was very slow, not enough people working.STEVEN M.
Darlene provider six star service.SEMAJ D.
Customer did not leave a comment.Steve B. | First Impressions
General Manager very nice and helpful.Gary B. | First Impressions
Customer did not leave a comment.Anttione H. | First Impressions
Make sure All trucks are working properly!!GARY B.
There was a lady and young gentleman that went over and beyond to help us even stayed after there time even though they clocked out they didn’t stop until I was completely and for that alone y’all need give them people a raise 🤷🏾♂️ Thanks againDnisha J. | First Impressions
Customer did not leave a comment.JEREMIAH M.
Saundra Robinson Doss was very helpful and had excellent customer service. Very personable and made this process very smooth for me.Carolyn C. | First Impressions
Staff didn't acknowledge customers, waited almost 30 minutes trying to find someone to check me in on return and just got told to leave the key in the truck and someone would get to it eventually.johnston M.
Do not reserve vehicles for people and then rent them to other people. So not have people reserve and check in online and then spend 3 hours in the office trying to get a truck. Have more then one person working the counter on a Sunday( there were two people there but one girl was doing all of the work and the guy was just walking around with an attitude). Have toilet paper in the bathroom.ANDREW E.
I drove 10 hours and when I arrived to the unit. The person on staff left early before 5 and I was unable to get in. I called multiple numbers and no one was able to help. I hired movers to drive from out of town and pack my things only for them to drive another 4 hours with no access. There was no access code to get to the level my unit was on. Now I have a uhaul full of things and no help to unload. Worst experience ever !Brittany G. | Online Move In
The young lady had a complete attitude. When I came in I told her I came to pick up a van and she told I needed a major credit card and I told her I completed everything online. She then tells me I can only get a different truck which I didn't need. She walked me outside sounded the van alarm and said that's your van go find it.ODESSIUS F.
Customer did not leave a comment.Darryl B. | First Impressions
Someone put a hold on my account for no reason. Unhappy with that.ROGER W.
Great customer serviceTAVIUS A. | Overall Experience
Customer did not leave a comment.Andrew I. | First Impressions
Customer did not leave a comment.TORREY S.
Customer did not leave a comment.Tavius A.
This review is mainly for the original booking location/experience prior to changing locations. Hands down the worst/most stressful experience with ever renting a uhaul. The original location did not have a key in the lockbox, which meant the location had to be changed to somewhere that was a 30 minute drive further away. When I arrived at the new location, no truck that I reserved was available, nor did they have the correct dollies that I reserved. It took an additional 45 minutes (at this point a total of 1.5 hours after my original pickup time) to get the truck checked in, cleaned, an appliance dolly found, and to get me finally on my way. In addition, the clerk stated that the fuel tank was full with gas, when in actuality, it had just over a quarter of a tank of gas. Finally, due to the 1.5 hour delay, I was not able to utilize a freight elevator at my residence which I had reserved for 2 hours. This caused me to then have to bring the uhaul back without ever even using it for its primary purpose. An absolute nightmare of an experience to say the least.Christopher D.
Customer did not leave a comment.tiffany g. | First Impressions
I prepaid 1 way move location still charged me more at puck up. Location obviously didn't have knowledge of how to do the transaction.jerl A.
Should be available after 7 pm to access things in storage. Other than that everything was good 👍🏾, staff was respectful and friendly .Bianca M. | Overall Experience
Customer did not leave a comment.ARTHUR F.
Customer did not leave a comment.STEVEN M.
Customer did not leave a comment.JOHNNY P.
Customer did not leave a comment.Cheretta D. | First Impressions
Customer did not leave a comment.AGNES J.
Best facilities so far bar noneWilliam A. | First Impressions
This facility was great. The only thing that wasn't was the hours. Working people have a hard time moving in or out between 7am and 7pm. We had to actually take off work to do what we had to do during these hours.Brian T. | Overall Experience
Customer did not leave a comment.ANTHONY M.
Customer did not leave a comment.DEE O.
Customer did not leave a comment.Pilar J.
Customer did not leave a comment.Kristina G. | First Impressions
Customer did not leave a comment.EUGENE T.
I was redirected to this location which was about an hour away from a location on my reservation which was close to my house. When I arrived, I was told they didn't have a truck for me and wanted to simply give us $50. They ultimately found one though.Geoff S.
Customer did not leave a comment.Kenneth M.
Customer did not leave a comment.Noah B.
Great staff,nice and helpful Mrs. Saundra, Maurice, Danielle and another young man.Sandra M. | Overall Experience
Very Pleased with the overall service we receivedSHIRLEY H.
Exceptional customer serviceDARA P.
Customer did not leave a comment.Michelle J.
No issues, thanks.Jerica S. | First Impressions
Everything was smooth. A bit of a wait to check in and out but the people working the front were efficient.JERICA S.
Customer did not leave a comment.danita W.
The manager that was there was super helpful and friendly along with all of the staff that was there working and able to handle the high volume business that was there on an extremely busy day and this location was the best experience I had throughout this entire Uhaul experienceErik K. | First Impressions
The folks that work here are amazing, super friendly, and efficient.Steven S.
Customer did not leave a comment.FRANCES H.
The General Manager is awesome. She makes sure her team on point even when she not there.Torrey S.
Customer did not leave a comment.JIMMIE J.
Customer did not leave a comment.Tonia C.
Customer did not leave a comment.REGINALD J. | First Impressions
Customer did not leave a comment.JERMIE S.
Nothing. No changes needed. I prefer service centers so I chose this location.LONDON M.
Danielle is always great but the men in that facility are the rudest people I’ve ever metIndia G. | Overall Experience
Customer did not leave a comment.VERNON K.
The employee was really friendly, knowledgeable, and attentive.Kashmere K. | First Impressions
Customer did not leave a comment.DERON S.
No changes are required.Chandra P.
Customer did not leave a comment.Arnette L. | Overall Experience
Somehow I knew more about what was going on than the workers. They tried to charge me double but thankfully it wasn't took out of my account. They were not friendly to me or anyone else besides when he tried to sweet talk a girl.Dustin C.
Manager at the store charged me 322 more dollars â€œto get my attention,â€ after she tried calling. Once I brought it up, it was refunded; nevertheless it's unprofessional. I also went to my pickup locations, only to be told they didn't have my equipment and having to go to a different location. This happened twice in a row. Overall very unsatisfied and not worth the better prices over competitors.Augustin H.
Customer did not leave a comment.LAMAR B.
You can improve on the online return check in something was wrong with the system and it wouldn't allow me to do so I was charged an extra $20.00 for that... SmhYOLAND K.
Customer did not leave a comment.MICHAEL K.
Excellent service! Quick rental and return.Anthony W.
Customer did not leave a comment.KANDACE R. | First Impressions
The manger Danielle was great she didn't realize that she was helping a family me,my brother and my daughter. She was great and really understanding. Would tell everyone about the great service she gave to my family.KIM S. | First Impressions
The staff is amazing!!Nicole C. | Overall Experience
Customer did not leave a comment.Adrienne W. | First Impressions
Customer did not leave a comment.Terica L. | Online Move In
Loved trying storage for a free month. Easy to use and get stored.angela o. | First Impressions
0Joan P. | First Impressions
Customer did not leave a comment.William P. | First Impressions
Customer did not leave a comment.Ronnie T. | First Impressions
Rude staff and the storage hours are inaccurate. Got there and they wouldn’t let me load my items because they said they close at 7 but the reservation said 10. Waste of uhaul truck and my moving company.Rolanda S. | First Impressions
Customer did not leave a comment.Tonia C. | First Impressions
It was very busy. The employees was way too late back.KIMBERLY D. | First Impressions
Customer did not leave a comment.Kreasha G. | First Impressions
Customer did not leave a comment.Roberta H. | Overall Experience
Danielle had it going on. She was taking care of three customers at one time. She was quick about it but thorough. A great experienceBrian T. | First Impressions
Customer did not leave a comment.Coletta J. | First Impressions
Customer did not leave a comment.Andre W. | First Impressions
Customer did not leave a comment.James T. | First Impressions
Customer friendly, but it took the employee about 30 mins to get me checked in after I did an online reservation. That was the only hiccup about coming here I was pressed for time and seemed the employee needed more urgency.Bobby J. | First Impressions
Cannot access unit after hours yet but once everything is in place, this will be a nice storage. I did have one problem but Danielle handled it very professionally and courteously and all is well.Althea A. | First Impressions
The staff at this facility is very friendly and above nice. They go above and beyond with there customers..I will recommend this facility to everyone...Roberta H. | First Impressions
Access hours doors are terrible.Andre G. | Overall Experience
Customer did not leave a comment.CONCHAYLADARSHAI S. | First Impressions
Customer did not leave a comment.Geraldine G. | First Impressions
Thank you!DENEVIA C. | First Impressions
Customer did not leave a comment.Leon J. | First Impressions
Customer did not leave a comment.Thaddeus L. | First Impressions
Customer did not leave a comment.Jennifer M. | Overall Experience
Staff full of RighteousnessTYLER M. | Overall Experience
The staff are awesome and helpful in every way!Sherry L. | Overall Experience
Customer did not leave a comment.Abraham m. | Overall Experience
Could explain the contract better than what was displayed.veronica m. | Overall Experience
Customer did not leave a comment.CHRISTOPHER M. | Overall Experience
Danielle McFarland has to be one of the best customer service representatives I've ever worked with. She was personable, professional, effective and really helped me and my husband out.In fact, after she gave us our paperwork, I noticed her card said "team member since 2012" and I told my husband how I thought that tracked b/c she was obviously so good! Please, give this woman a raise!Stephanie S. | First Impressions
Customer did not leave a comment.Emily W. | First Impressions
Customer did not leave a comment.Siretha S. | First Impressions
Customer did not leave a comment.MALCOLM B. | First Impressions
Customer did not leave a comment.Tracey M. | First Impressions
The staff is very nice, professional and courteous.Amelia H. | Overall Experience
Mrs. Danielle is an amazing employee and sales person. She always help when I have a concernPearl L. | Overall Experience
Customer did not leave a comment.Latoya R. | Overall Experience
Ms. McFarland is so sweet and she make sure everything good with you. If needed again I would come back here❤️Sakela T. | Overall Experience
very friendly staff and helpfulAmelia H. | First Impressions
Customer did not leave a comment.beatrice D. | First Impressions
Great customer servicerobert m. | First Impressions
EveryonePearl L. | First Impressions
Customer did not leave a comment.sean c. | First Impressions
Customer did not leave a comment.Saundra R. | First Impressions
Customer did not leave a comment.musa s. | First Impressions
Customer did not leave a comment.kevone l. | First Impressions
Danielle and staff were very friendly, helpful, knowledgeable, and professional. It was evident they enjoyed their jobs and I was thoroughly impressed with their high level of customer service. Outstanding experience and super job by the employees!Renata S. | First Impressions
Thanks alot for the help with my unit n for being so kind..Dwight J. | First Impressions
I love Danielle.....she's amazing. They have a courtesy moving roller cart.... I had so many big boxes and bags so using that particular rolling cart i was able to unload my things from their uhaul truck into their shortag storage in no time. Thanks so much.God blessSantana N. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!