Customer Reviews for U-Haul Moving & Storage at Gandy Blvd
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Gandy Blvd
Michael O. on
It's fantastic!
BOBBIE W. on
The storage manager was very rude and unprofessional
DONNA B. on
Most fabulous employees! Have used this location 10 times or more and will be back. Professionalism always. Thank you.
JOHN B. on
great job
Pamela L. on
I have been renting from U-Haul for years and have never had a bad experience. I should own stock :-)
Michele N. on
The key drop off box was completely broken. Defeats the purpose of having a 24/7 pick up or drop off
tim w. on
front desk person was very helpful and verynice. When I came back to move things in, there was only one “raised” unloading dock available. A motorcycle was parked in one unloading dock; frustrating!
PHILIP G. on
I have repeatedly said “I love U-haul” because everything is clean, orderly, works as it should and the people are great (many are ex-military, I’m guessing). Love the new app too, although some kinks yet need to be worked out.
Christopher M. on
The same thing happened for the drop-off. U-Haul changed to drop off location to a place apprx twelve miles away from the previously scheduled drop off location. We feel that we were moving the trailer for U-Haul. Neither side of the reservation was honored. Not Happy.
Marvin L. on
I had to change my drop location then back to this location. Your customer service was very good...
Awa D. on
This was the third location that finally accepted the return. I drove around for 3 1/2 hrs to drop off. Uhaul assured me to be able to drop off at the nearest location which was close by however they said they cannot take the truck.
Jason F. on
The return was quick and easy. The only reason I got out of my vehicle was to see if the guy wanted some help in the ninety degree heat.
leslie J. on
The gentleman that helped me check the trailer in was very polite and helpful.
Joseph F. on
Fraud!!! Rented a cargo van for 2 hrs for a simple move of a few items . After drop off and guy cleared the van of damages I was charged 25.xx. Hour later my CC was hit with 1,700 charge. Tried getting me on some old scratches on the roof (I was suppose to catch this on check out) . How can you charge someone after clearing them, especially on some old scratches they knew was there already. Shame on tou
Rosana R. on
I was extremely disappointed in the app/online reservation process. I reserved and paid online and checked in online as well. When I arrived to pick up the truck, I was sent on a wild goose chase to find my truck in the lot...by Nathaniel who was outside directing people. I then had to go inside as the key was not in the truck. I then had to check in and pay AGAIN when I went inside...totally defeating the purpose and wasting extra time having already done it online. Maybe you guys can get this more functional. About 3 hours after I turned in the truck, I received a call from someone asking me if I had the key...the key was in the ignition and the truck was still on and running as the check in guy needed the truck on to check gas and mileage...I sincerely hope they found the key they lost and don’t try to charge me for it. This was the most disappointing experience. I’ve used this location multiple times and this time by far was the worst. The only saving grace is the truck actually worked for what I needed it.
Kyle P. on
$1 per mile is outrageous, when you rent a car you pay a daily fee. Uhaul charges you a daily rate plus $1 per mile on top of that!? Need to lower the prices or just stick with a daily fee
martin G. on
Make sure and double check trailer tires. Employee and I both looked at the trailer after it was hooked up but didn't notice that right side tire was missing part of tread, apparently on bottom. I didn't notice it until parked at house. Thank you, Martin Gille
DIANNA L. on
The Truck had High Mileage But Still Got the Job Done
David W. on
The level of professionalism at the Gandy location is above and beyond. I ALWAYS have a great experience, the staff goes out of there way to be pleasant and accommodating.
Erik C. on
Employees are GREAT, your app/website is AWFUL. this is the 2nd time that i have requested self-pickup and i have had to waste time waiting in line both times because the website/app could not process my request.
Wanda M. on
The only critique I would say is to mention SunPass/Tolls in general. I purchased a SunPass just for the truck but it wasn’t needed.
Darren K. on
I have all good things to say about the people, equipment etc.
Ed G. on
I consider that this was an omission of truth at this terminal.
lee s. on
Thank you!
Cozee S. on
CONFIRMED reservation not honored. "Express Check-In over 1/2 hr. Offered unit with stair access ONLY. Doesn't work for 70 yr old woman. Just didn't care. GM refused call. Cried all night.
Peter L. on
Storage is too expensive, no elevator to second level, very poor lighting. Local competitor is half the price, for a larger and taller space, with better lighting, and two elevators. Good bye!
Jim H. on
excellent customer service
Ronald B. on
Stored our R/V for over a year, sorry to see you getting out of the rv/boat storage business. Thanks for the past year,good luck with your future plans.
Willa E. on
Great.
Donald T. on
Thank you
ELAINE T. on
I had my storage unit for three years. It was affordable, clean, and convenient to where I was living. My monthly payment was automatically paid using the credit card I gave them.
ROBERT M. on
Counter person was great
Patrick B. on
Only negative is the 7pm close for a regular customer. Not worth paying more for extended hours but maybe regular rate could be 8pm. Otherwise everything great.
Reed T. on
All good
Anthony F. on
Appreciate the cleanliness of the facility
TAFFY W. on
It felt like I was in hades even in the winter because there’s no air flow and no lighting in the storage units and the fact that your temperature was set on 80 degrees year round.
Fritz S. on
It was a lightning strike that kind of made it so access was I'm available during the after hours for a couple weeks of the than that it was great
Linda L. on
Very easy to sign up. Great service!
Jill G. on
Only thing I would recommend is that the Bay door for u-box's only be indicated on outside bay doors so when backing in for picking up or dropping off things for pick-up workers don't close bay door y
Miguel R. on
Super convenient!! All the employees were very nice and helpful. This is a one stop shop for all things needed to move, including storage! So impressed by this major company.
Michael B. on
Lacey was phenomenal, she understood the time constraints I was under and did everything she could to help me and my family. The rest of the staff was great i will recommend your business to everyone.
Amy E. on
Extremely helpful (esp. Assistant manager Christopher). Accommodating with our move and getting us the access and everything we needed. Highly recommend.
ALICE C. on
Great employees
Donald T. on
I am pleased with my experience thank you
Ashley M. on
My only concern was those that were not swiping their key to deactivate their units. So the alarm was constantly going off when someone opened their unit.
james b. on
Busy business .. many customers .. prompt efficient service!
Jeffrey S. on
A great experience. Lacey and the rest of the staff truly understand what customer care is.
Himaiya L. on
My entire experience was perfect. Everything was explained to me in detail and everyone I spoke with was extremely professional.
Diana F. on
Great experience
CHRISTOPHER J. on
Super clean and super secure! I will definitely recommend this facility to friends and colleagues! Thank you for 3 years of storage service!
JEFF W. on
Thank you!!!
Julie M. on
Great experience from storage to ubox rentals.
Tara Beth L. on
Wonderful customer service!!
Sandra J. on
The Staff was very friendly and helpful. Showed professional services.
Aaron R. on
Didnt visit facility. Was very happy with both ends of my u box experience
Carolina S. on
The uhaul storage box service was excellent, convenient, and well priced for our budget. Thank you!
Eli R. on
.
Gerald A. on
Everyone was very knowledgeable as well as very polite
Todd R. on
Excellent 5*
Raymond V. on
I was very satisfied with the experience. The staff who helped me (Christopher and Samantha) were great, Storage Manager Lacey was awesome. See my Yelp review. Driving 1100 miles sucked. You didn’t.
VIVIEN P. on
Chris and everyone there were extremely helpful, considering that I returned twice feeling that I may not have rented a big enough space. They listened to me and showed me various options.
Melissa D. on
Easy transaction great customer service! Not to mention the great prices they have.
Joseph Peter G. on
The manager of this site was excellent. She was attentive and understanding to my situation. I did appreciate the service provided
John H. on
It was a fast and easy experience. I couldn't be happier
Erroll A. on
We had a unbox delivered. We did not come to the facility. Thanks to Amanda the order was cancelled because of Erroll being hospitalized
Carly B. on
Outdoor staff unfriendly and parking lot had way too many trucks, trailers, etc. where it became hard to navigate. Not a lot of places to park to unload truck at unit.
Samone m. on
I recently changed units due to my resident location. I noticed that the U-Haul climate controlled area is much hotter than my new climate controlled area. That is my only recommendation for change.
Marge D. on
All is good.
JEFFRIE V. on
Great team members, friendly service
Naarsha J. on
Costumer service was awesome, storage and insult very. Convenient ,wouldn't change or recommend anything just perfect
Jonathan R. on
Natanael was extremely helpful both when we visited to see the units as well as when we came back to rent. Great customer service@
DONNA B. on
The UHaul storage was clean and well maintained. Could use more docks in the back as it was always busy and had to wait frequently .
CYNTHIA B. on
No additional comments
anne n. on
Judith is a GREAT employee. So friendly, thoughtful.
Hai P. on
Very friendly and helpfull. Thank you very much Mr Natanael , Mrs Callie...
TODD S. on
Good storage with climate control.
Valerie N. on
Lacy the staff that helped me was excellent in getting me registered and giving me the tour of the facility. I thought the storage unit was clean and ready to go. She conveniently placed me close
Denise S. on
NA
Harvey H. on
I think over-all you provide a good product. I will come back when I return to the area.
Hai P. on
Very helpful and effective. We’ll come to U Haul for next move. Thanks very much Mr Natanael Marquez and Miss Jean Baptist. Hai Pham
Jennifer R. on
Samantha was a great help. The process was quick and easy.
Richard F. on
the young woman sales associate who assisted me did a great job
Melissa J. on
Its was easy
Nicole D. on
When the moving service arrived to pick up the ubox, it was not ready and had to be pulled from the back while they waited.
craig d. on
The Yung girl at the desk was very polite and respectful she did a wonderful job
MICHAEL M. on
you need more customer service reps. Waited on line way too long. Glad you are busy, you need to hire more help.
Gunther L. on
Super helpful and courteous staff!
RAYMOND C. on
Everything was great!
LAURENE C. on
Clean and secure
omar m. on
Positive experience at very reasonable prices. Pick up and delivery drivers were knowledgeable and pleasant. Will use again in the future if the need arises.
Kathleen W. on
none
VICKI S. on
Staff were consistently knowledgeable, professional, pleasant and understanding of life challenges. I highly recommend the use of the Gandy Blvd, Tampa, FL location without reservation!
DANIELA T. on
👍
james w. on
All staff very professional.
Tracy B. on
Easy rental process and easy access to storage. Clean and climate controlled. Great price.
CATHERINE R. on
N/A
LYNN M. on
Price increase on an auto deduct account was too much.
Richard R. on
Thank you
Robert B. on
U-Haul experience was acceptable once I arrived, but not so when I made all the arrangements on line and by phone for my son to be the proxy on my way back to town.
Dennis B. on
Many new storage facilities have opened in and around the U-Haul location and at a much much lower cost. The U-Haul facility is old and dirty and very expensive and you just raised rates.
Alan B. on
everything u-haul said they would do was on time. would use them again
jim h. on
Fantastic service could not be any happier.
GEORGE M. on
Our U-Box was delivered and picked up again on time from friendly and helpful staff. We did not visit this facility. The box had a hole punched into the side of the box inroute and water stained boxes
RICHARD C. on
Thanks for everything and thank you Tina for doing my storage reservation. I know she isn't around anymore but I want to thank her for everything and all the staff for the help to make it possible. 😊
Jeff G. on
Both our U-Box Delivery drivers were friendly and professional and gave us great customer service.
Luz V. on
I rented 3 U-box in NYC to move to Sun City Center, Florida. All the facilities that I dealt with were clean, the staff was very accommodating, and I was happy with the personal service.
edward r. on
Service was good
gary r. on
Great staff - My Ubox was too low to the ground when hooked up to my Nissan Rogue. We decided to have it delivered to my home instead. They delivered in a timely manner and picked up the empty box.
Cheryl C. on
Friendly staff ans very helpful.
Ronald S. on
We used U-Box containers that were shipped to, and delivered to us from this location. Our delivery driver was a pleasure to work with. Friendly, hard working and personable. No visit to facility.
Mark B. on
U-Box delivery driver was awesome! Very patient and flexible. She deserves a raise!
James E M. on
My only complaints are with the call in center. Long wait times to speak with someone, then being transferred multiple times to speak with another person to arrange pickup of U Box.
barbara w. on
With the exception the pod was 2 days late, all the rest of experience was great. I am retired, so it was not too inconvenient, but if I was working I probably would be upset.
Darryl H. on
Very good WorkeWorkers
Bill K. on
I want to personally thank Arelis. She personally delivered the U box to our son's new condo in Northern Tampa on September 7th. She was extremely helpful, Pleasant, personable and professional.
Dave C. on
Apparently you limit words. But your facility was awful from the beginning and I will never use uhaul again.
giancarlo b. on
Storage boxes blocked access to the unit. Staff at this location not friendly or helpful.
Vicki T. on
Never had a problem at all. Awesome service!
Tina V. on
Amanda and the other staff members were super friendly and helpful
susan m. on
I had several problems with the main customer service number and was very frustrated. The people at Gandy Blvd were awesome and absolutely trust them! Would use them again!
nicholas c. on
This facility has extremely poor customer service. Our U Box delivery driver arrived late and when we expressed our concerns to both her and the manager, they were rude and unhelpful.
JOSEPH M. on
Ubox made this moving experience the worst I’ve had in 23 years of military moves. No central communication. Call center after call center.
Christina F. on
Absolutely horrible! On hold for over 1 hour. Delivery of boxes was almost 2 hours late from end of window with no one calling me. refund should be given. Totally unexceptable.
Cheryl C. on
Staff were very friendly and helpful.
sandra n. on
Easy return, very appreciated
WILLIAM/KAREN A. on
Great facility and people to work with over the past six years.
Madeleine K. on
The guys did a good job, were pleasant and helpful Thank you.
Gildardo H. on
Everything, very, very nice... thanks, excellent staff.
Kelly H. on
I did everything online, never saw the facility.
Spencer M. on
Thank you for the excellent customer service.
Joshua W. on
One lady wasn't very friendly and told me the U-box wouldn't be ready... However, I called the number for the center earlier in the day and they told me I would be able to pick it up at 0930.
Amanda M. on
U-box units were perfect for my needs! Amanda who delivered and picked up the units was professional and friendly! Very happy with my experience! Would recommend to anyone looking to move!
gerry m. on
No complaints
peter d. on
Great way to go. Very happy 😁
Monica S. on
Amanda was extremely helpful and considerate when dropping off our UBox! She did and excellent job and definitely made the experience even better.
DANIELLE L. on
Great experience with the staff!!
KIRSTEN O. on
When you have a manager who is lazy, and has poor customer service skills, what kind of model is that for his employees?
Barbara C. on
I could not say one negative thing about the team that I dealt with. In an unfortunate situation at a bad time in my life, the team showed nothing but professionalism, compassion and understanding.
ALFREDO F. on
Very dirty storage. The staff is lazy. Poor customer service.
ALFREDO F. on
Filthy dirty, horrible customer service! Went rob extra space storage
Laura H. on
Very friendly and efficient staff
KIRK D. on
The costs changed frequently resulting in my finding another unit. As a customer for 4 years the value for the unit just was not worth staying
Michael W. on
Very helpful staff. Good prices.
SCOTT H. on
Install a keypad access at the gate. Get rid of the fob.
ELOISE H. on
Staff knowledgeable and always ready to help. Facility secure, clean and pest free.
michele S. on
My 26 year old was yelled at and told to stop talking by Jamaican woman in office after we explained that we were on phone over 3 hrs trying to find out what’s going on, account wasn’t accepting zip
TRACY W. on
The only area I felt needed improvement was the wait time when I had a question. EVERY single time I had to stand in line it was a MINIMUM of 25 minutes. The staff was very friendly and capable.
DAVID T. on
Exactly what I would expect. Friendly, convenient and secure.
JACKIE W. on
Thank you for everything.
CHARLA T. on
Thank you u haul!
Pedro R. on
Want to commend Manager Maite for friendly and efficient service
Omar B. on
Amanda S. did an excellent job in delivering and picking up the U-Box!!
RONALD B. on
Had an excellent experience