Customer Reviews for U-Haul Moving & Storage at Gandy Blvd
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Gandy Blvd
Jesse L. on
Truck was dirty inside and out.
KENNETH K. on
Everything was satisfactory
Osvaldo O. on
Every thing was perfect!! Excellent service and staff! Thanks!!
Jose R. on
the staff was very friendly but professional. they went above and beyond to accommodate our need. thanks.
James H. on
Waited a long time for my truck once registration was complete. Gas gauge record keeping was minimal at best. Make sure to turn your truck off and restart before agreeing to the gas gauge level.
Kevin E. on
My contract said the truck would be full of fuel and it wasn’t. By the time I realized this, the link to dispute expired so I couldn’t make a note of it. I took a picture of the fuel gauge with the mileage showing that the tank was empty and I only drove 1/4 mile. When I dropped the truck off and told them about the situation, they said there’s nothing they can do and I’d have to pay a $100 fuel charge. This was after putting $50 of fuel in the truck. I tried calling the place where I picked up the truck but no one answered so I left a message but haven’t received a call back. I am never using U Haul again.
Patrick T. on
All staff members were really helpful and professional.
Shelley O. on
When picking up the equipment, make sure to go over the drop off process since a move is often a hectic time and reading all of the documents isn't a priority. Because this didn't happen, I wasn't sure about the drop off process and my return was documented properly until days later after I had been charged for additional days.
BRUCE W. on
I appreciate how the process is quick and easy; for example, using the phone to verify the condition of the vehicle and quick check out. The staff was efficient and friendly.
Jorge A. on
Was charged a late fee for dropping off the trailer the same day because I didnt notify on line although I called prior to dropping it off and they said ok and never asked me to go on line. HORRIBLE CUSTOMER SERVICE. SECOND TIME THIS HAPPENED
Michael H. on
Best U-Haul operations/facility I’ve used.
Daniel W. on
Super easy n fast return, very nice people!
Timothy C. on
Todd (manager) was great! Explained everything very well and worked to get us on the road quickly with everything we needed. Some of the other staff could use some customer service training. ;)
Tim H. on
Overall felt the storage was secure and the employees ready to assist.
Christopher Y. on
A little more customer parking.
Vincent S. on
Free coffee and donuts. Lol.
Michael M. on
+People are very nice, customer service great -$20 charge if you don't "self check-in" very inconvenient, especially if your phone dies before you can the vehicle back to the lot, or the website won't connect to your GPS to "prove" you were actually there. I spent an hour in my car at 11pm trying to make this thing work, with 3 calls to customer support before they finally said to go home and they wouldn't charge me the extra $20. Sure enough, the local store morning crew charged me the $20 anyway! The phone customer service rep removed the charges, but overall, it still all adds up to an unpleasant experience dealing with that website. Maybe you can integrate this funciton into the android App, and give us an over ride feature if somethign goes wrong like the GPS? Did it occur to anyone that they will see the car there first thing in the morning, so the GPS is not really necessary.
Russell D. on
Very well run business
Jacqueline R. on
This is the absolute worst U Haul location! Completely disorganized, terrible customer service and they just charged my debit card without my knowledge for $417! This is after I paid $1600 to move mailbox across country and paid monthly storage fees. They completely screwed over the movers that moved my stuff. And now they are trying to charge me for two moves! I would highly recommend to stay as far away from this location as possible. In fact, I would recommend never ever using U Haul period. The fact that they are trying to steal another $400 for me after all of the aggravation they have put me through. Is illegal, they are a fraud and I am reporting them. Please do yourself a favor and stay away
Dean D. on
Tried to use the U-Haul app, but it was unable to sync with my phone. Location services were on, although the app requested that I “Turn On Location Servicesâ€. It would have been easier to have gone directly to the U-Haul customer office, which I ended up doing anyway. Same thing for the return.
DARLENE H. on
So pleased with this facility. Everything was clean and secure. Will use again if ever needed,.
Denise C. on
The employees are very friendly and professional. I will continue going here for my rental needs.
Carl N. on
Inform them of the iPhone check our procedure. I did not expect it.
stiles B. on
Great service and communication
Greg G. on
Very pleased. Easy reserving. No hassle or games throughout (important, as many businesses stink). Good price. Pleasant folks. I’ll need a uhaul next year and will return.
DAVID M. on
mobile app for a one time user is difficult to navigate..
Ron B. on
I choice the option to drop off at another location for a discount. Even though I had to walk 2 miles to get back to the first Uhaul location it was well worth it.
Jason F. on
The check in/out process was not fully explained, so I set off the alarm multiple times and I was not able to get in after hours until another customer explained how to do it.
dennis W. on
Cup of Joe for the trip in
tamra G. on
The overall experience with Uhaul for my move was terrible! I will never use Uhaul or recommend Uhaul to friends for long distance moves. After several calls to Uhaul the dates for the drop off of my moving pods was STILL incorrect. The fact that the Uhaul pods and the third party company that uhaul hired themselves was not coordinated better made the experience even worse. I realize long distance moves are difficult but if I am paying a company for it I expect it to be coordinated since you are moving my belongings from point A to point B. I highly do not recommend using Uhaul and would never myself use them again
Gaylon C. on
The staff did not explain the return time to me. I ended up paying for an additional day.
Christopher R. on
Employees were rude and vehicle rented was dirty and had Dings and Dents that weren’t listening
Liad B. on
The guys is rude never come here again
Chelsea B. on
I used this location to move out feb 2018, always nice and helpful. I even had to change size of truck to a bigger one. It was a simple process.
Charles J. on
Very well managed facility; everything went flawlessly. No long waits. No dirty vehicles.
Michael A. on
Lady at reception was not friendly at all. Seemed very annoyed that I was there and needed help. She helped and got me set up. But treated me as if I was bothering her.
JOSE F. on
Provide climate control
Robert S. on
The app initial checkout was very clunky and not straightforward. Uploading a DL at pickup kept failing...
Julie C. on
The Lisle segment when fine. The Sun City Center segment was not good. I was promised a Dec 2 and had scheduled movers to help. I did not hear from anyone and checked my order on-line and found that the delivery had been rescheduled for Dec 9th and NO ONE ADVISE ME. I was not even going to be there. After at least 10 to 12 different people and several calls and at least 2 hours of my time I was able to get delivery on Thursday, Dec 4 which also included me rearranging my schedule for the week and scrambling to find movers. I am an event planner and had ever considered using the Uboxes for event storage. NO WAY. I still have several items to move from IL to FL, but there is NO WAY I will use Uboxes. The CONTACTED dates are not reliable and seem to be a 'suggestion" A few of the people I spoke with tried very hard to make things right, but the Ubox system and training of the people is POOR. The only person who was able to make it right was the driver who delivered it in Sun City and picked it up. I really had to raise a stink to get the box delivered prior to the 9th. I was even told that if we were not there on Dec 9th - they would return it to IL - that was just a stupid statement that confirmed your people are not properly trained.
Lauren S. on
The ladies checking in were absolutely fabulous. Amanda, I think, and one other lady. So professional and wonderful to work with! A very pleasant experience.
Elliot D. on
Road construction was a headache. If I could tip Elie Haddy I would ,somehow he was my contact throughout the entire process. Informative, friendly, helpful and just an overall pleasant person to encounter
Dean C. on
All very professional.
Jennifer Y. on
Fast service, was in and out the door within 15 mins
Rafael R. on
Great staff and great customer service.
Chelsea C. on
The guy who processed our drop off was great. He was really friendly and quick to process everything. The drop off experience took less than 5 minutes.
Michael D. on
I don't understand the need to call someone to validate that it is OK for me to rent a trailer from U-Haul. I'm an adult and you have both a copy of my driver's license and my credit card info. What does the phone call to someone of my choosing add?
Jason F. on
Good customer service. Efficient check in.
LEONARD B. on
I rented these uboxes from Sandy and Daughters in Maine they were great couldn’t do enough for me, dropped off uboxes and picked up when I requested I cannot say the same for people answering the phones at the Gandy location in Tampa could care lees couldn’t even locate my boxes in their warehouse The woman delivery and pickup team were great and made up for people answering phones
Jim B. on
The problem is how the Uhaul corporate support makes upgrades or fixes to the computers used by the local owners. It isn’t smart to start making changes to systems on Saturday AM during the busiest rental time of the week. Customers at this site, including me, were waiting 45 minutes to an hour or more just trying to make simple rental transactions because of computer issues way beyond the control of local agents. Support changes should be made during off hours (after close of business) on Saturday or Sunday nights. Pretty simple thought process you would think! Any poor ratings most likely are attributed to this critical error on the part of people that don’t interface with the customer at the front line!!
Eleanor C. on
The worst experience that I've ever had moving the staff in the Texas area were absolutely horrible your rates were not explain correctly the boxes were broken when I got them and both is shut and I had to call the technician to come out and on both of them this was the worst I will never use U-Haul for anything
Joseph C. on
The counter personnel were not as professional or customer friendly as I had experienced at other U-Haul locations. They got the job done within a reasonable amount of time, though, which was important.
Michael O. on
It's fantastic!
BOBBIE W. on
The storage manager was very rude and unprofessional
DONNA B. on
Most fabulous employees! Have used this location 10 times or more and will be back. Professionalism always. Thank you.
Pamela L. on
I have been renting from U-Haul for years and have never had a bad experience. I should own stock :-)
Michele N. on
The key drop off box was completely broken. Defeats the purpose of having a 24/7 pick up or drop off
tim w. on
front desk person was very helpful and verynice. When I came back to move things in, there was only one “raised” unloading dock available. A motorcycle was parked in one unloading dock; frustrating!
PHILIP G. on
I have repeatedly said “I love U-haul†because everything is clean, orderly, works as it should and the people are great (many are ex-military, I’m guessing). Love the new app too, although some kinks yet need to be worked out.
Christopher M. on
The same thing happened for the drop-off. U-Haul changed to drop off location to a place apprx twelve miles away from the previously scheduled drop off location. We feel that we were moving the trailer for U-Haul. Neither side of the reservation was honored. Not Happy.
lee s. on
Thank you!
Cozee S. on
CONFIRMED reservation not honored. "Express Check-In over 1/2 hr. Offered unit with stair access ONLY. Doesn't work for 70 yr old woman. Just didn't care. GM refused call. Cried all night.
Peter L. on
Storage is too expensive, no elevator to second level, very poor lighting. Local competitor is half the price, for a larger and taller space, with better lighting, and two elevators. Good bye!
Jim H. on
excellent customer service
Ronald B. on
Stored our R/V for over a year, sorry to see you getting out of the rv/boat storage business. Thanks for the past year,good luck with your future plans.
Willa E. on
Great.
Donald T. on
Thank you
ELAINE T. on
I had my storage unit for three years. It was affordable, clean, and convenient to where I was living. My monthly payment was automatically paid using the credit card I gave them.
ROBERT M. on
Counter person was great
Patrick B. on
Only negative is the 7pm close for a regular customer. Not worth paying more for extended hours but maybe regular rate could be 8pm. Otherwise everything great.
Reed T. on
All good
Anthony F. on
Appreciate the cleanliness of the facility
TAFFY W. on
It felt like I was in hades even in the winter because there’s no air flow and no lighting in the storage units and the fact that your temperature was set on 80 degrees year round.
Fritz S. on
It was a lightning strike that kind of made it so access was I'm available during the after hours for a couple weeks of the than that it was great
Linda L. on
Very easy to sign up. Great service!
Jill G. on
Only thing I would recommend is that the Bay door for u-box's only be indicated on outside bay doors so when backing in for picking up or dropping off things for pick-up workers don't close bay door y
Miguel R. on
Super convenient!! All the employees were very nice and helpful. This is a one stop shop for all things needed to move, including storage! So impressed by this major company.
Michael B. on
Lacey was phenomenal, she understood the time constraints I was under and did everything she could to help me and my family. The rest of the staff was great i will recommend your business to everyone.
Amy E. on
Extremely helpful (esp. Assistant manager Christopher). Accommodating with our move and getting us the access and everything we needed. Highly recommend.
ALICE C. on
Great employees
Donald T. on
I am pleased with my experience thank you
Ashley M. on
My only concern was those that were not swiping their key to deactivate their units. So the alarm was constantly going off when someone opened their unit.
james b. on
Busy business .. many customers .. prompt efficient service!
Jeffrey S. on
A great experience. Lacey and the rest of the staff truly understand what customer care is.
Himaiya L. on
My entire experience was perfect. Everything was explained to me in detail and everyone I spoke with was extremely professional.
Diana F. on
Great experience
CHRISTOPHER J. on
Super clean and super secure! I will definitely recommend this facility to friends and colleagues! Thank you for 3 years of storage service!
JEFF W. on
Thank you!!!
Julie M. on
Great experience from storage to ubox rentals.
Tara Beth L. on
Wonderful customer service!!
Sandra J. on
The Staff was very friendly and helpful. Showed professional services.
Aaron R. on
Didnt visit facility. Was very happy with both ends of my u box experience
Carolina S. on
The uhaul storage box service was excellent, convenient, and well priced for our budget. Thank you!
Eli R. on
.
Gerald A. on
Everyone was very knowledgeable as well as very polite
Todd R. on
Excellent 5*
Raymond V. on
I was very satisfied with the experience. The staff who helped me (Christopher and Samantha) were great, Storage Manager Lacey was awesome. See my Yelp review. Driving 1100 miles sucked. You didn’t.
VIVIEN P. on
Chris and everyone there were extremely helpful, considering that I returned twice feeling that I may not have rented a big enough space. They listened to me and showed me various options.
Melissa D. on
Easy transaction great customer service! Not to mention the great prices they have.
Joseph Peter G. on
The manager of this site was excellent. She was attentive and understanding to my situation. I did appreciate the service provided
John H. on
It was a fast and easy experience. I couldn't be happier
Erroll A. on
We had a unbox delivered. We did not come to the facility. Thanks to Amanda the order was cancelled because of Erroll being hospitalized
Carly B. on
Outdoor staff unfriendly and parking lot had way too many trucks, trailers, etc. where it became hard to navigate. Not a lot of places to park to unload truck at unit.
Samone m. on
I recently changed units due to my resident location. I noticed that the U-Haul climate controlled area is much hotter than my new climate controlled area. That is my only recommendation for change.
Marge D. on
All is good.
JEFFRIE V. on
Great team members, friendly service
Naarsha J. on
Costumer service was awesome, storage and insult very. Convenient ,wouldn't change or recommend anything just perfect
Jonathan R. on
Natanael was extremely helpful both when we visited to see the units as well as when we came back to rent. Great customer service@
DONNA B. on
The UHaul storage was clean and well maintained. Could use more docks in the back as it was always busy and had to wait frequently .
CYNTHIA B. on
No additional comments
anne n. on
Judith is a GREAT employee. So friendly, thoughtful.
Hai P. on
Very friendly and helpfull. Thank you very much Mr Natanael , Mrs Callie...
TODD S. on
Good storage with climate control.
Valerie N. on
Lacy the staff that helped me was excellent in getting me registered and giving me the tour of the facility. I thought the storage unit was clean and ready to go. She conveniently placed me close
Denise S. on
NA
Harvey H. on
I think over-all you provide a good product. I will come back when I return to the area.
Hai P. on
Very helpful and effective. We’ll come to U Haul for next move. Thanks very much Mr Natanael Marquez and Miss Jean Baptist. Hai Pham
Jennifer R. on
Samantha was a great help. The process was quick and easy.
Richard F. on
the young woman sales associate who assisted me did a great job
Melissa J. on
Its was easy
Nicole D. on
When the moving service arrived to pick up the ubox, it was not ready and had to be pulled from the back while they waited.
craig d. on
The Yung girl at the desk was very polite and respectful she did a wonderful job
MICHAEL M. on
you need more customer service reps. Waited on line way too long. Glad you are busy, you need to hire more help.
Gunther L. on
Super helpful and courteous staff!
RAYMOND C. on
Everything was great!
LAURENE C. on
Clean and secure
omar m. on
Positive experience at very reasonable prices. Pick up and delivery drivers were knowledgeable and pleasant. Will use again in the future if the need arises.
Kathleen W. on
none
VICKI S. on
Staff were consistently knowledgeable, professional, pleasant and understanding of life challenges. I highly recommend the use of the Gandy Blvd, Tampa, FL location without reservation!
DANIELA T. on
👍
james w. on
All staff very professional.
Tracy B. on
Easy rental process and easy access to storage. Clean and climate controlled. Great price.
CATHERINE R. on
N/A
LYNN M. on
Price increase on an auto deduct account was too much.
Richard R. on
Thank you
Robert B. on
U-Haul experience was acceptable once I arrived, but not so when I made all the arrangements on line and by phone for my son to be the proxy on my way back to town.
Dennis B. on
Many new storage facilities have opened in and around the U-Haul location and at a much much lower cost. The U-Haul facility is old and dirty and very expensive and you just raised rates.
Alan B. on
everything u-haul said they would do was on time. would use them again
jim h. on
Fantastic service could not be any happier.
GEORGE M. on
Our U-Box was delivered and picked up again on time from friendly and helpful staff. We did not visit this facility. The box had a hole punched into the side of the box inroute and water stained boxes
RICHARD C. on
Thanks for everything and thank you Tina for doing my storage reservation. I know she isn't around anymore but I want to thank her for everything and all the staff for the help to make it possible. 😊
Jeff G. on
Both our U-Box Delivery drivers were friendly and professional and gave us great customer service.
Luz V. on
I rented 3 U-box in NYC to move to Sun City Center, Florida. All the facilities that I dealt with were clean, the staff was very accommodating, and I was happy with the personal service.
edward r. on
Service was good
gary r. on
Great staff - My Ubox was too low to the ground when hooked up to my Nissan Rogue. We decided to have it delivered to my home instead. They delivered in a timely manner and picked up the empty box.
Cheryl C. on
Friendly staff ans very helpful.
Ronald S. on
We used U-Box containers that were shipped to, and delivered to us from this location. Our delivery driver was a pleasure to work with. Friendly, hard working and personable. No visit to facility.
Mark B. on
U-Box delivery driver was awesome! Very patient and flexible. She deserves a raise!
James E M. on
My only complaints are with the call in center. Long wait times to speak with someone, then being transferred multiple times to speak with another person to arrange pickup of U Box.
barbara w. on
With the exception the pod was 2 days late, all the rest of experience was great. I am retired, so it was not too inconvenient, but if I was working I probably would be upset.
Darryl H. on
Very good WorkeWorkers
Bill K. on
I want to personally thank Arelis. She personally delivered the U box to our son's new condo in Northern Tampa on September 7th. She was extremely helpful, Pleasant, personable and professional.
Dave C. on
Apparently you limit words. But your facility was awful from the beginning and I will never use uhaul again.
giancarlo b. on
Storage boxes blocked access to the unit. Staff at this location not friendly or helpful.
Vicki T. on
Never had a problem at all. Awesome service!
Tina V. on
Amanda and the other staff members were super friendly and helpful
susan m. on
I had several problems with the main customer service number and was very frustrated. The people at Gandy Blvd were awesome and absolutely trust them! Would use them again!
nicholas c. on
This facility has extremely poor customer service. Our U Box delivery driver arrived late and when we expressed our concerns to both her and the manager, they were rude and unhelpful.
JOSEPH M. on
Ubox made this moving experience the worst I’ve had in 23 years of military moves. No central communication. Call center after call center.
Christina F. on
Absolutely horrible! On hold for over 1 hour. Delivery of boxes was almost 2 hours late from end of window with no one calling me. refund should be given. Totally unexceptable.
Cheryl C. on
Staff were very friendly and helpful.
sandra n. on
Easy return, very appreciated
WILLIAM/KAREN A. on
Great facility and people to work with over the past six years.
Madeleine K. on
The guys did a good job, were pleasant and helpful Thank you.
Gildardo H. on
Everything, very, very nice... thanks, excellent staff.
Kelly H. on
I did everything online, never saw the facility.
Spencer M. on
Thank you for the excellent customer service.
Joshua W. on
One lady wasn't very friendly and told me the U-box wouldn't be ready... However, I called the number for the center earlier in the day and they told me I would be able to pick it up at 0930.
Amanda M. on
U-box units were perfect for my needs! Amanda who delivered and picked up the units was professional and friendly! Very happy with my experience! Would recommend to anyone looking to move!
gerry m. on
No complaints
peter d. on
Great way to go. Very happy 😁
Monica S. on
Amanda was extremely helpful and considerate when dropping off our UBox! She did and excellent job and definitely made the experience even better.
DANIELLE L. on
Great experience with the staff!!
KIRSTEN O. on
When you have a manager who is lazy, and has poor customer service skills, what kind of model is that for his employees?
Barbara C. on
I could not say one negative thing about the team that I dealt with. In an unfortunate situation at a bad time in my life, the team showed nothing but professionalism, compassion and understanding.
ALFREDO F. on
Very dirty storage. The staff is lazy. Poor customer service.
ALFREDO F. on
Filthy dirty, horrible customer service! Went rob extra space storage
Laura H. on
Very friendly and efficient staff
KIRK D. on
The costs changed frequently resulting in my finding another unit. As a customer for 4 years the value for the unit just was not worth staying
Michael W. on
Very helpful staff. Good prices.
SCOTT H. on
Install a keypad access at the gate. Get rid of the fob.
ELOISE H. on
Staff knowledgeable and always ready to help. Facility secure, clean and pest free.
michele S. on
My 26 year old was yelled at and told to stop talking by Jamaican woman in office after we explained that we were on phone over 3 hrs trying to find out what’s going on, account wasn’t accepting zip
TRACY W. on
The only area I felt needed improvement was the wait time when I had a question. EVERY single time I had to stand in line it was a MINIMUM of 25 minutes. The staff was very friendly and capable.
DAVID T. on
Exactly what I would expect. Friendly, convenient and secure.
JACKIE W. on
Thank you for everything.
CHARLA T. on
Thank you u haul!
Pedro R. on
Want to commend Manager Maite for friendly and efficient service
Omar B. on
Amanda S. did an excellent job in delivering and picking up the U-Box!!
RONALD B. on
Had an excellent experience