ExcellentKamron B. | Overall Experience
Customer Reviews for U-Haul Moving & Storage at Gandy Blvd
Tampa, FL 33611
(NW corner of Dale Mabry Hwy and Gandy Blvd)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.William B.
Total "Wow" factor at this facility. First time using U-Haul as well. Storefront awesome, people great and the van was ready to go when we arrived a tad early. Highly recommend. TomTom L.
The clerks at the location need to tell the renter about using toll roads with a trailer. The inability to put the trailer on a sunpass account is TERRIBLE. I would rather sign a waiver stating that it is MY responsibility to take the trailer off than not be able to put it on in the first place. This was never mentioned to us.Justin V.
The temperature in the storage unit was very hot. The temp was at 80 and uncomfortable for moving in. The area near our unit was under construction but the area was clean.Janine R. | First Impressions
I was over charged 21+$ when I should have been credited back 5+$. Do to someone not doing their job correctly.ELMER M.
Customer did not leave a comment.Dietrich A.
Great customer service but should be easier to find your truck.JOHN M.
Customer did not leave a comment.BREANNAEVE T.
Customer did not leave a comment.Sharon K.
The inside of the truck was not well cleaned and our pre-paid for dollies were not provided in the truck upon pick up.Logan R.
I rented a 5x8 trailer. When the uhaul trailer attendant and myself connected the trailer I asked the attendant to physically verify that all the lights including directional turn signals, brake lights and running lights were operational!!! The attendant insisted that all lights functioned properly and was no need to verify the operational status of the trailers lighting systems! I accepted the attendants assurances and began my 600 mile journey. As soon as it became dark I employed the lights only to determine that the lights only half worked!!! Needless to say I was furious as I had to stop my trip and wait for daylight to be able to safely pull your trailer !!! I lost 12 hours of travel time and was severely disappointed at the level of professionalism exhibited by the departing uhaul attendant as I was encouraged to accept the lights worked and move along! A refund to my card of the rental fee would be fair as I did not receive the equipment I have come to expect from uhaul !!JOSEPH C.
Customer did not leave a comment.Susan J.
Customer did not leave a comment.HARVEY H.
I can't say enough how much uhaul helped my family! All the employees where extremely friendly and helpful! We did a big move last minute across the country after everything going wrong with a big moving company. Uhaul was there for us. I would recommend the uboxes for anyone! And the uhaul employees are above and beyond!Laura G.
Customer did not leave a comment.Evan L.
The only thing that was very odd was that the person that took all my info for the contract took a picture of my drivers license with the personal mobile phone, I really don't think that my personal info shall be stored in that person mobile phone.CARLOS E.
Customer did not leave a comment.Alex O. | Overall Experience
Sharon was very nice and very helpfulJAMES S.
While the staff was awesome and allowed me to go ahead and move my stuff into a storage unit Uhaul corporate needs to make sure that their systems are accessible during month end. I work in IT and this is not an acceptable experience for a customer. The system should support the needs.Debbie P. | First Impressions
Air conditioner did not work and the engine light was on at pick up and throughout entire trip.HOLLY N.
Trailer was not at location it was supposed to be at. Customer service was very rude at location where Trailer was supposed to be.Ronald S.
Customer did not leave a comment.Daniel K.
ðŸ‘ðŸ‘ðŸ‘ðŸ‘Â½ *very good, not Ybor level.Rian F.
The woman who I believe is the manager with the â€œblondeâ€ fried looking hair, similar to that of a broomstick; jumped down my throat at 7 AM for quite literally zero reason. I had been helped already and just had an issue with my truck, I come back in and stand in line just waiting, looking at my phone, minding my business when this gremlin emerges from the back and as if I had complained or looked disgruntled (I didn't) shouts at me â€œwe'll be with you in a minuteâ€ - my response was â€œno worries I've been helped already I just have an issue with my truckâ€ - in other words, do not worry about me, don't stress I've been helped already whenever someone becomes available that's all I required. And this lady gone off who knows what at 7 AM in this wildly unnecessarily gross tone responds to me with : â€œ Well as you can SEE. We have people in line in front of you. So we will be helping THEM. FIRST.â€ Excuse the fuck out of me ? Who was complaining in the first place ? My response was: â€œ I can SEE. that. I wasn't being rude or complaining so the attitude is unnecessary. Thanks.â€ And thankfully she shut her mouth, but I'm not sure why someone like that is in charge of the establishment when literally every other employee in there gave 11/10 service while she is aggressed by the very presence of a customer it seems like. Aside from that, the man who checked me out for my truck and helped me with my keys did a great job and the nice woman who assisted with my truck seat issue was amazing as well. They should be in charge.Keller B.
Customer service representative Betty Lou was very helpful and knowledgeable during my checkin process. She is quite an asset to U-HAUL! Betty Lou gets an A+++! She was awesome!DAWN W.
Continue the excellent, reliable customer service that is a greatly appreciated commodity this location seems to offer.L A.
After hitting the road, the right turn signal did not workTim N.
Friendly and efficient staff!Terry C.
Well after I did my on line request for the truck I still had to go inside and go through the whole process and paper work inside.ruben S.
Customer did not leave a comment.Mark D.
Facility was clean and easy to access.donald p. | Overall Experience
Customer did not leave a comment.emanuel m. | Overall Experience
Customer did not leave a comment.Terry E. | Overall Experience
Nothing was communicated about the $1000 hold applied to debit card reservations, I even asked directly what the total charges would be and the deposit was never mentioned. I have rented from this location 5-10 times before and never has it shown anything other than pending, but not oh boy this time it chargedCameron P.
Customer did not leave a comment.Ralphy R.
Customer did not leave a comment.Richard H.
Everything was great. But I had an issue with the trailer door not wanting to close. I was able to get my moving done without the door closing. I informed the guy when I dropped off the trailer.THOMAS Y.
This shop got it going on. They were extra accomodating to my goals. I would highly recommend this place to family and friends.Sierra R. | First Impressions
Keep up the good workJohn P.
Staff was helpful, and went out of the way to insure we were prepared to find the location of our assigned unit, and understood the best way to access it.DIETRICH A. | First Impressions
Customer did not leave a comment.Marcia H.
Courtney and her team were very helpful and knowlegable. I see no area for improvementTerry E.
After hours drop off. Well lit area.JOSEPHREGINALD T.
Vehicle was great. Was late on rental was charged another day, which was fine but the lady on the phone demanded I return the uhaul. I did not feel the need to return it Immediately because I paid for another day. For customer service was very unprofessional. Everything else went very well thank you.Devin Z.
Monica was awesome!AMY R.
Customer did not leave a comment.KEVIN S.
Customer did not leave a comment.JULIO C.
Customer did not leave a comment.RONDARENEE H.
Customer did not leave a comment.JOSEPH M.
Quick and easy! Great customer service! ThanksMark C.
Customer did not leave a comment.Mitchell D. | First Impressions
Only one thing, during weekend, specially on Sundays, and if it's usual to have there one one associate or staff member, it'd be convenient to increase the number of them, we found only one the Sunday we used the service the last time, and it's a nightmare if you need help under these circumstances, as expected. Thanks!Lesky A. | Overall Experience
Great service & a very courteous staff. Make sure to use the easy to use reservation app so you'll be in & out quickly.Larry K.
My only complaint is that this facility's computer system was having an issue each time I used the facility.Gwendolyn W M. | Overall Experience
Not have customers waiting 45 min in line for something reserved... 1 guy working 10 people in line. Ridiculous. Not how moving day should start. Very disappointed. Management should be ashamed. Nobody working on Sunday morning. Really!!!Brian A.
Computers continue to be an issueDAMON M.
When I rented a 15' truck to move my mother out of Tampa, she actually needed a bigger truck to accommodate all she accumulated through the years. I was able to communicate with Monica Goss over the phone and she set me at ease by letting me know that she had a 20' available. Moreover, she was able to drive it over to me at the storage location I was located at. She (and another young lady who I can't remember her name) brought the truck over to me immediately and I was able to transfer everything with ease! That was awesome service! Thanks so much to those two ladies.Alberto Z.
Customer did not leave a comment.Ann N. | First Impressions
It was the usually busy day at Uhaul. Once again we were in a usually busy Saturday, scrambling once again for another Uhaul trailer. I should buy my own trailer but Uhaul rental works much better for us. So yesterday we meet this cute young lady named Savannah Lavielle who I quickly realized what a huge asset she is to Uhaul. Customers were tugging at her from every angle (as they usually do) yet she committed to remaining focused on the customer (me). Savannah L. among all the others at Uhaul have always treated us fantastic. Thank you Ms. Lavielle for an awesome Uhaul experience. Businesses are searching everywhere for professionals like you. Uhaul is extremely fortunate to have you as their employee. Sincerely Bruce BaileyJames B.
Customer did not leave a comment.EDWARD F.
Customer did not leave a comment.ANDREW G.
William, Monica and Samantha provided excellent service. I was impressed by the professional, and courteous manner they exhibited throughout my walk-up rental and return process and would not hesitate to highly recommend or again utilize this location. Kudos to this team of professionals.RUDOLPH J.
Customer did not leave a comment.istvan D.
Customer did not leave a comment.Joseph R.
Drop off procedure not user friendly for older people. Did what was asked, put key in drop box and got calls the next day asking where the truck was! It was in the front lot. Did th ER y not check the drop box?CATHY H.
Thanks so much!Donald L.
It took 15 minutes inside - i already had a reservation - this was WAAAAAY to long to wait on a computer and clerk to process my reservationKEITH ROBERT F.
Customer did not leave a comment.Jose L.
Service agents were excellent.david R.
Customer did not leave a comment.Brian A.
Customer did not leave a comment.PAUL H.
Very Professional quick check out service.Billy H.
Customer did not leave a comment.Edward S.
Customer did not leave a comment.carol m. | Overall Experience
Customer did not leave a comment.DONALD M.
Staff was friendly and professional.Allison F. | Overall Experience
Customer did not leave a comment.Jacob H.
Very pleased with everything:)MIchele A.
Customer did not leave a comment.MARCIA H.
Customer did not leave a comment.Alan S.
Customer did not leave a comment.AMBER G.
Enjoyed coming to that locationðŸ˜„ðŸ˜„ðŸ˜„ðŸ˜„ðŸ˜„ðŸ˜„ðŸ˜„ðŸ˜„ðŸ˜„ðŸ˜„ðŸ˜„ðŸ˜„ðŸ˜„ðŸ˜„ðŸ˜„ðŸ˜„ðŸ˜„ðŸ˜„THARON B.
Customer did not leave a comment.THOMASALAN D.
Customer did not leave a comment.Colleen D.
Customer did not leave a comment.Geoffrey a. | First Impressions
Wow! Kimberly and Judith helped tremendously. The space was great and very well maintained they and the rest of the staff are doing a great job.Derek H. | First Impressions
Relieve the blonde of her duties... Very rude. Attitude adjustment needed immediately/benjamin L.
Customer did not leave a comment.Kimberly J.
The lady that checked us in was extremely rudeOlivia B.
Ms Brown and Monica Goss were so pleasant, patient and helpful! Plus your prices are very reasonableâ€”I'm coming back for shipping supplies, shipping tape and gardening gloves!!! Thank you so much!! BGBetsy G.
They lie about gas and charge crazy rates for it.Bruce W.
Customer did not leave a comment.PADRAIC G.
Customer did not leave a comment.Dana S.
Customer did not leave a comment.ROBERT B.
the seller helped me purchase a 30.00 insurance plan but did not mention the road side assistance which I would have gladly opted for. I ran into some issues and had ot fix the issue myself instead of getting roadside help.AISHWARYA M.
Fuching people changed my contract without my authorization and now won't pick up the phone to call me, despite my repeated requests. They won't even answer their phone (I called 26 times with NO answer!!!!!) I will be seeking legal counsel to settle this illegal contract change!!!!Kevin P.
Great service received. The location was over booked yet the customer service and process was efficient and resolved within minutes. Thank you for making my move easier.Kimberly J.
Great site for pickup or drop off.Jackson M.
Personnel were very friendly and helpful. The whole process was very efficient.WALLACE W.
Customer did not leave a comment.Alex M.
Nice people, very willing to help.Lesky A. | First Impressions
Everything about this U-Haul location was amazing! Courtney Ritz was friendly and amazing handling my rental, and my check in process was outstanding all thanks to William Sunders and Kip Lasarski ðŸ˜Š I will rent from here again in the future!Richard C.
Very nice people, and very helpful also, so willing to help and make things go smooth.Lesky A.
Customer did not leave a comment.Eugene M.
Customer did not leave a comment.Rene I.
Customer did not leave a comment.MATTHEW G.
Staff in the morning was exceptional. Courtney check me back in with a huge smile. Well done all around.Christopher H.
Customer did not leave a comment.Hector J.
Customer did not leave a comment.JAMES F. | Overall Experience
Customer did not leave a comment.kendra D.
My horn didn't work. Had to purchase a plug for my wi-fi to work, should be included was told it was. Clean, comfortable. So loud couldn't use radio. The staff was great!!! The paper tape IS THE BEST!!! Their boxes are good quality and BE SURE TO USE THEIR PACKING PAPER! Cheaper than Walmart. Always clean when you unwrap unlike dirty newspaper. No mess to clean up...no washing newsprint off items!! Gas hog...but that's to be expected. Thank you U Haul.Marilyn F.
Customer did not leave a comment.KEITH R.
When I started the rental, I thought it would take Me 8 hours or so to complete My trip. I had complications and wound up dropping the trailer off the following evening, after hours. I had the trailer for less than 48 hours and wound up having to pay for a 3 day rental. I tried to call the number on the rental contract a number of times to let folks know what was happening and got put on hold forever.Tim R.
Customer did not leave a comment.Gayle W.
Customer did not leave a comment.CRYSTAL B.
Call me at xxx-xx-xxxx to hear about the truck breaking down and the horrible problems that ensued.Gayle R.
Customer did not leave a comment.Christopher R.
Customer did not leave a comment.MAUREEN I.
employee who waited on me was very helpful. & informativeJohn P. | Overall Experience
Customer did not leave a comment.FLORENCE T. | Overall Experience
Professional and easy. Friendly and cleanMelissa D. | Overall Experience
Arrived 6am and my access card would not let me in. Manager arrived late, and still would not unlock unit 3 door to get my car in to load a few things in my car. Arrived another time at 7am and unit door 3 would not open, broke but no note stating so. Both times created extra steps and time I couldn't afford to waste.Rosa B. | Overall Experience
Very friendly and helpful that why I came back again to rent a spaceBetty T. | First Impressions
Kimberly was very helpful and great customer serviceAllison F. | First Impressions
Kimberly Sullivan... is by far the BEST asset to your facility. PLEASE let her know. The most traumatic experience of my life was so much better with her support. THANK YOU KIMBERLY!!!Trichia C. | Overall Experience
The staff was exceptional very helpful and always available when I needed them.Merrilu C. | Overall Experience
Customer did not leave a comment.ROBERT P. | First Impressions
Customer did not leave a comment.Patricia B. | Overall Experience
Great service. Todd was the manager at the Gandy blvd when we start using U-haul services for our business. He made it very easy for us to start our service at the beginning and continue through the two or more years we where there. We will continue to use other products U-haul offer.Marcia H. | Overall Experience
Customer did not leave a comment.Temetria W. | First Impressions
Customer did not leave a comment.karen s. | First Impressions
The staff was very helpful and met our needs.Terry H. | Overall Experience
I love renting storage units and moving trucks from this U Haul facility. They never disappoint. Great staff! They are very accommodating! Will always try them first!Leslie J. | Overall Experience
Customer did not leave a comment.LISA S. | Overall Experience
Customer did not leave a comment.Dora S. | Overall Experience
Customer did not leave a comment.ELIZABETH T. | Overall Experience
Customer did not leave a comment.MAry F. | First Impressions
Kim was a delight to work with. She was extremely friendly, knowledgeable and efficient.taria p. | Overall Experience
So large! Can't imagine one could not find a storage unit.Patricia W. | First Impressions
Customer did not leave a comment.Virginia B. | Overall Experience
Customer did not leave a comment.Walter M. | Overall Experience
Staff were friendly and very helpful. Was a very good experience.Darius M. | First Impressions
Outstanding customer service.Andre T. | Overall Experience
For the past two years this location has been nothing but nice and kind to me. I never had a problem nor encountered any negative vibe from any person at that location as well. Keep up the good work and thank youAyeisha S. | First Impressions
Customer did not leave a comment.Regina B. | First Impressions
Kimberly was very helpyamd efficientCraig K. | First Impressions
The entire staff was helpful and pleasant.Belinda W. | Overall Experience
Customer did not leave a comment.Linda T. | Overall Experience
Tha alarm that went off was way too loud and annoying every time I was in thereJohn W. | Overall Experience
Customer did not leave a comment.Belinda W. | First Impressions
Customer did not leave a comment.Gustavo M. | Overall Experience
My unit leaked. I reported it by phone months ago. They assured me it would be taken care of. When I went back to the storage unit yesterday the leak was still there and my belonging Now had mold and water stains and furniture was damaged. Ended up putting it all in the donate section ( mattress and box spring, fabric lawn chairs and a old wooden desk). Water damage and mold. Awful. Maintain your roof better. I stored these thing for over two years at 180.70 a month and I lost it all. Wasted my money for what?? Very disappointingcheryl j. | Overall Experience
Customer did not leave a comment.Brett S. | First Impressions
Judy was very helpfulStephen V. | First Impressions
Customer did not leave a comment.Virginia B. | First Impressions
Clean, super maintain, helpful,Virginia B. | Overall Experience
Could really use 24 hour access but not able to pay extra charge .... ALL your employees are great ! And I am thoroughly happy with Uhaul. Being a perfectionist, that's not easy for any company to do ! 😁JANE F. | First Impressions
Customer did not leave a comment.Shelby M. | Overall Experience
The help and understanding l received from Courtney Ritz was outstanding. I was already impressed with Uhaul's service and operation as a whole but l am now yours forever 💖 !!Jane F. | Overall Experience
AwesomeSteven B. | Overall Experience
The security card Iwas given would not unlock and set off alarms. Staff including manager were going to call and reset it. Did not work tonight at after hours. Being charged for a unit I have no access toPatricia B. | First Impressions
Waited in line for over 30 min just to get the storage unit that was already reserved. Facility is nice but WAY overpriced. Will never use again.lauren g. | First Impressions
Customer did not leave a comment.Kurt L. | First Impressions
Customer did not leave a comment.Marlon J. | First Impressions
Courtney was was very friendly, helpful, informative & accommodating. She went above & beyond to inform me of storage solutions for what I needed, thank you much!Dave D. | First Impressions
My only concern was that the U-Haul staff were not wearing masks while waiting on customers. Luckily my son and I did have our masks. Otherwise, they were extremely helpful.Gwendolyn W M. | First Impressions
Our 6th time renting. Great place. Convenient and secure. I am sure we will be back.Martha Kay K. | Overall Experience
Customer did not leave a comment.Shane M. | Online Move In
Customer did not leave a comment.Sherry M. | Overall Experience
Customer did not leave a comment.David S. | Overall Experience
Garbage company.Lisa I. | Overall Experience
Customer did not leave a comment.Samirah p. | Overall Experience
All staff was friendly, kind, helpful ,patient.MArtha B. | First Impressions
I would recommend they get their own insurance, which U Haul requires. At first, I had the U Haul insurance. There was a roof leak and a bunch of my stuff got ruined. This was on a Sunday.. When I tried to make a claim with RepWest, U Haul's insurance carrier, they would not pay me because there were no photos of the damage. At the time of the damage, when I went to the clerk in the office, she didn't know what to do and suggested I wait and speak with the manager the following day--he didn't know what to do either. If you require insurance, you should do your job when there is a loss.DEBORAH M. | Overall Experience
Never any problems. You also kept the monthly fee close to the original price.JAY B. | Overall Experience
Customer did not leave a comment.james f. | First Impressions
Customer did not leave a comment.MICHAEL V. | Overall Experience
It took longer than I expected waiting for get finished with all the information you needed.Judy H. | First Impressions
Great service! Thank you.Fred P. | First Impressions
If I could give less than 0 stars I would, absolutely horrible customer service. I have called 3 times and still have no response, I keep getting told the manager will call me. I rented the storage unit 2 weeks ago, I’m already having major issues since day 1. I called for the 3rd time today, the customer service representative laughed at me. I find that extremely unprofessional, I am not sure what they look for in the employees. During these uncertain times, with unemployment being so high I am sure there are better applicants to hire. Supposedly the calls are recorded so I would really hope they would review the call and make it a coaching opportunity. I am still waiting for the general manager Todd Rarick to contact me. I work in financial sales, and understand the value of great customer service which this company lacks. I would never recommend anyone to rent from this facility. This has truly been a disaster. I rather pay more money and rent somewhere else.Leianne E. | First Impressions
Customer did not leave a comment.Kimberly A. | First Impressions
This was my sister’s storage. There were a lot of things I needed to throw away. They told me it was going to cost me $10 to throw that stuff away. Ok. Acceptable. Then they told me I had to bag it up! Ok, still acceptable. THEN they told me it was going to cost me $10 PER BAG!! UNACCEPTABLE! That was the only thing I didn’t like! I got rid of the storage unit simply because I don’t need it. I’m going to be throwing away a lot of it. I have to do it at home.Duke S. | Overall Experience
Process to rent storage space was simple. Management and staff were accessible and pleasant. Thank you.Otis H. | Overall Experience
N/aLEIGH A. | Overall Experience
Amanda was amazing to work with. Lots of different options to select from and a very large and clean space.Jeromy W. | First Impressions
The reason I am leaving poor feedback is even after I spent $$$ for doing a move from MI to FL using Uhaul equipment I was FORCED into renting a storage. Not right to treat repeat customers like this.Jessica A. | Overall Experience
Loves experience especially climate controlJACQUALINE H. | Overall Experience
Questions were always answered. Transactions were always quick and painless.Jennifer R. | Overall Experience
Everything was satisfactoryKENNETH K. | Overall Experience
Every thing was perfect!! Excellent service and staff! Thanks!!Osvaldo O. | Overall Experience
Overall felt the storage was secure and the employees ready to assist.Tim H. | Overall Experience
So pleased with this facility. Everything was clean and secure. Will use again if ever needed,.DARLENE H. | Overall Experience
The check in/out process was not fully explained, so I set off the alarm multiple times and I was not able to get in after hours until another customer explained how to do it.Jason F. | Overall Experience
Good customer service. Efficient check in.Jason F. | First Impressions
The storage manager was very rude and unprofessionalBOBBIE W. | Overall Experience
Most fabulous employees! Have used this location 10 times or more and will be back. Professionalism always. Thank you.DONNA B. | Overall Experience
front desk person was very helpful and verynice. When I came back to move things in, there was only one “raised” unloading dock available. A motorcycle was parked in one unloading dock; frustrating!Tim w. | First Impressions
Thank you!lee s. | First Impressions
CONFIRMED reservation not honored. "Express Check-In over 1/2 hr. Offered unit with stair access ONLY. Doesn't work for 70 yr old woman. Just didn't care. GM refused call. Cried all night.Cozee S. | First Impressions
Storage is too expensive, no elevator to second level, very poor lighting. Local competitor is half the price, for a larger and taller space, with better lighting, and two elevators. Good bye!Peter L. | Overall Experience
excellent customer serviceJim H. | Overall Experience
Stored our R/V for over a year, sorry to see you getting out of the rv/boat storage business. Thanks for the past year,good luck with your future plans.Ronald B. | Overall Experience
Great.Willa E. | Overall Experience
Thank youDonald T. | Overall Experience
I had my storage unit for three years. It was affordable, clean, and convenient to where I was living. My monthly payment was automatically paid using the credit card I gave them.ELAINE T. | Overall Experience
Counter person was greatROBERT M. | Overall Experience
Only negative is the 7pm close for a regular customer. Not worth paying more for extended hours but maybe regular rate could be 8pm. Otherwise everything great.Patrick B. | Overall Experience
All goodReed T. | Overall Experience
Appreciate the cleanliness of the facilityAnthony F. | Overall Experience
It felt like I was in hades even in the winter because there’s no air flow and no lighting in the storage units and the fact that your temperature was set on 80 degrees year round.TAFFY W. | Overall Experience
It was a lightning strike that kind of made it so access was I'm available during the after hours for a couple weeks of the than that it was greatFritz S. | Overall Experience
Very easy to sign up. Great service!Linda L. | First Impressions
Only thing I would recommend is that the Bay door for u-box's only be indicated on outside bay doors so when backing in for picking up or dropping off things for pick-up workers don't close bay door yJill G. | Overall Experience
Super convenient!! All the employees were very nice and helpful. This is a one stop shop for all things needed to move, including storage! So impressed by this major company.Miguel R. | First Impressions
Lacey was phenomenal, she understood the time constraints I was under and did everything she could to help me and my family. The rest of the staff was great i will recommend your business to everyone.Michael B. | Overall Experience
Extremely helpful (esp. Assistant manager Christopher). Accommodating with our move and getting us the access and everything we needed. Highly recommend.Amy E. | First Impressions
Great employeesALICE C. | Overall Experience
I am pleased with my experience thank youDonald T. | First Impressions
My only concern was those that were not swiping their key to deactivate their units. So the alarm was constantly going off when someone opened their unit.Ashley M. | Overall Experience
Busy business .. many customers .. prompt efficient service!james b. | Overall Experience
A great experience. Lacey and the rest of the staff truly understand what customer care is.Jeffrey S. | First Impressions
My entire experience was perfect. Everything was explained to me in detail and everyone I spoke with was extremely professional.Himaiya L. | First Impressions
Great experienceDiana F. | Overall Experience
Super clean and super secure! I will definitely recommend this facility to friends and colleagues! Thank you for 3 years of storage service!CHRISTOPHER J. | Overall Experience
Thank you!!!JEFF W. | Overall Experience
Great experience from storage to ubox rentals.Julie M. | Overall Experience
Wonderful customer service!!Tara Beth L. | Overall Experience
The Staff was very friendly and helpful. Showed professional services.Sandra J. | Overall Experience
Didnt visit facility. Was very happy with both ends of my u box experienceAaron R. | Overall Experience
The uhaul storage box service was excellent, convenient, and well priced for our budget. Thank you!Carolina S. | Overall Experience
.Eli R. | Overall Experience
Everyone was very knowledgeable as well as very politeGerald A. | First Impressions
Excellent 5*Todd R. | Overall Experience
I was very satisfied with the experience. The staff who helped me (Christopher and Samantha) were great, Storage Manager Lacey was awesome. See my Yelp review. Driving 1100 miles sucked. You didn’t.Raymond V. | First Impressions
Chris and everyone there were extremely helpful, considering that I returned twice feeling that I may not have rented a big enough space. They listened to me and showed me various options.VIVIEN P. | First Impressions
Easy transaction great customer service! Not to mention the great prices they have.Melissa D. | First Impressions
The manager of this site was excellent. She was attentive and understanding to my situation. I did appreciate the service providedJoseph Peter G. | First Impressions
It was a fast and easy experience. I couldn't be happierJohn H. | First Impressions
We had a unbox delivered. We did not come to the facility. Thanks to Amanda the order was cancelled because of Erroll being hospitalizedErroll A. | Overall Experience
Outdoor staff unfriendly and parking lot had way too many trucks, trailers, etc. where it became hard to navigate. Not a lot of places to park to unload truck at unit.Carly B. | Overall Experience
I recently changed units due to my resident location. I noticed that the U-Haul climate controlled area is much hotter than my new climate controlled area. That is my only recommendation for change.Samone m. | Overall Experience
All is good.Marge D. | Overall Experience
Great team members, friendly serviceJEFFRIE V. | Overall Experience
Costumer service was awesome, storage and insult very. Convenient ,wouldn't change or recommend anything just perfectNaarsha J. | Overall Experience
Natanael was extremely helpful both when we visited to see the units as well as when we came back to rent. Great customer service@Jonathan R. | First Impressions
The UHaul storage was clean and well maintained. Could use more docks in the back as it was always busy and had to wait frequently .DONNA B. | Overall Experience
No additional commentsCYNTHIA B. | Overall Experience
Judith is a GREAT employee. So friendly, thoughtful.anne n. | First Impressions
Very friendly and helpfull. Thank you very much Mr Natanael , Mrs Callie...Hai P. | Overall Experience
Good storage with climate control.TODD S. | Overall Experience
Lacy the staff that helped me was excellent in getting me registered and giving me the tour of the facility. I thought the storage unit was clean and ready to go. She conveniently placed me closeValerie N. | First Impressions
NADenise S. | Overall Experience
I think over-all you provide a good product. I will come back when I return to the area.Harvey H. | Overall Experience
Very helpful and effective. We’ll come to U Haul for next move. Thanks very much Mr Natanael Marquez and Miss Jean Baptist. Hai PhamHai P. | First Impressions
Samantha was a great help. The process was quick and easy.Jennifer R. | First Impressions
the young woman sales associate who assisted me did a great jobRichard F. | First Impressions
Its was easyMelissa J. | First Impressions
When the moving service arrived to pick up the ubox, it was not ready and had to be pulled from the back while they waited.Nicole D. | Overall Experience
The Yung girl at the desk was very polite and respectful she did a wonderful jobcraig d. | First Impressions
you need more customer service reps. Waited on line way too long. Glad you are busy, you need to hire more help.MICHAEL M. | Overall Experience
Super helpful and courteous staff!Gunther L. | Overall Experience
Everything was great!RAYMOND C. | Overall Experience
Clean and secureLAURENE C. | Overall Experience
Positive experience at very reasonable prices. Pick up and delivery drivers were knowledgeable and pleasant. Will use again in the future if the need arises.omar m. | Overall Experience
noneKathleen W. | Overall Experience
Staff were consistently knowledgeable, professional, pleasant and understanding of life challenges. I highly recommend the use of the Gandy Blvd, Tampa, FL location without reservation!VICKI S. | Overall Experience
👍DANIELA T. | Overall Experience
All staff very professional.james w. | Overall Experience
Easy rental process and easy access to storage. Clean and climate controlled. Great price.Tracy B. | Overall Experience
N/ACATHERINE R. | Overall Experience
Price increase on an auto deduct account was too much.LYNN M. | Overall Experience
Thank youRichard R. | Overall Experience
U-Haul experience was acceptable once I arrived, but not so when I made all the arrangements on line and by phone for my son to be the proxy on my way back to town.Robert B. | Overall Experience
Many new storage facilities have opened in and around the U-Haul location and at a much much lower cost. The U-Haul facility is old and dirty and very expensive and you just raised rates.Dennis B. | Overall Experience
everything u-haul said they would do was on time. would use them againAlan B. | Overall Experience
Fantastic service could not be any happier.jim h. | Overall Experience
Our U-Box was delivered and picked up again on time from friendly and helpful staff. We did not visit this facility. The box had a hole punched into the side of the box inroute and water stained boxesGEORGE M. | Overall Experience
Thanks for everything and thank you Tina for doing my storage reservation. I know she isn't around anymore but I want to thank her for everything and all the staff for the help to make it possible. 😊RICHARD C. | Overall Experience
Both our U-Box Delivery drivers were friendly and professional and gave us great customer service.Jeff G. | Overall Experience
I rented 3 U-box in NYC to move to Sun City Center, Florida. All the facilities that I dealt with were clean, the staff was very accommodating, and I was happy with the personal service.Luz V. | Overall Experience
Service was goodedward r. | Overall Experience
Great staff - My Ubox was too low to the ground when hooked up to my Nissan Rogue. We decided to have it delivered to my home instead. They delivered in a timely manner and picked up the empty box.gary r. | Overall Experience
Friendly staff ans very helpful.Cheryl C. | Overall Experience
We used U-Box containers that were shipped to, and delivered to us from this location. Our delivery driver was a pleasure to work with. Friendly, hard working and personable. No visit to facility.Ronald S. | Overall Experience
U-Box delivery driver was awesome! Very patient and flexible. She deserves a raise!Mark B. | Overall Experience
My only complaints are with the call in center. Long wait times to speak with someone, then being transferred multiple times to speak with another person to arrange pickup of U Box.James E M. | Overall Experience
With the exception the pod was 2 days late, all the rest of experience was great. I am retired, so it was not too inconvenient, but if I was working I probably would be upset.barbara w. | Overall Experience
Very good WorkeWorkersDarryl H. | Overall Experience
I want to personally thank Arelis. She personally delivered the U box to our son's new condo in Northern Tampa on September 7th. She was extremely helpful, Pleasant, personable and professional.Bill K. | Overall Experience
Apparently you limit words. But your facility was awful from the beginning and I will never use uhaul again.Dave C. | Overall Experience
Storage boxes blocked access to the unit. Staff at this location not friendly or helpful.giancarlo b. | Overall Experience
Never had a problem at all. Awesome service!Vicki T. | Overall Experience
Amanda and the other staff members were super friendly and helpfulTina V. | Overall Experience
I had several problems with the main customer service number and was very frustrated. The people at Gandy Blvd were awesome and absolutely trust them! Would use them again!susan m. | Overall Experience
This facility has extremely poor customer service. Our U Box delivery driver arrived late and when we expressed our concerns to both her and the manager, they were rude and unhelpful.nicholas c. | Overall Experience
Ubox made this moving experience the worst I’ve had in 23 years of military moves. No central communication. Call center after call center.JOSEPH M. | Overall Experience
Absolutely horrible! On hold for over 1 hour. Delivery of boxes was almost 2 hours late from end of window with no one calling me. refund should be given. Totally unexceptable.Christina F. | Overall Experience
Staff were very friendly and helpful.Cheryl C. | Reservation
Easy return, very appreciatedsandra n. | Reservation
Great facility and people to work with over the past six years.WILLIAM/KAREN A. | Overall Experience
The guys did a good job, were pleasant and helpful Thank you.Madeleine K. | Reservation
Everything, very, very nice... thanks, excellent staff.Gildardo H. | Overall Experience
I did everything online, never saw the facility.Kelly H. | Overall Experience
Thank you for the excellent customer service.Spencer M. | Overall Experience
One lady wasn't very friendly and told me the U-box wouldn't be ready... However, I called the number for the center earlier in the day and they told me I would be able to pick it up at 0930.Joshua W. | Overall Experience
U-box units were perfect for my needs! Amanda who delivered and picked up the units was professional and friendly! Very happy with my experience! Would recommend to anyone looking to move!Amanda M. | Overall Experience
No complaintsgerry m. | Overall Experience
Great way to go. Very happy 😁peter d. | Overall Experience
Amanda was extremely helpful and considerate when dropping off our UBox! She did and excellent job and definitely made the experience even better.Monica S. | Overall Experience
Great experience with the staff!!DANIELLE L. | Overall Experience
When you have a manager who is lazy, and has poor customer service skills, what kind of model is that for his employees?KIRSTEN O. | Overall Experience
I could not say one negative thing about the team that I dealt with. In an unfortunate situation at a bad time in my life, the team showed nothing but professionalism, compassion and understanding.Barbara C. | Overall Experience
Very dirty storage. The staff is lazy. Poor customer service.ALFREDO F. | Overall Experience
Filthy dirty, horrible customer service! Went rob extra space storageALFREDO F. | Overall Experience
Very friendly and efficient staffLaura H. | Overall Experience
The costs changed frequently resulting in my finding another unit. As a customer for 4 years the value for the unit just was not worth stayingKIRK D. | Overall Experience
Very helpful staff. Good prices.Michael W. | Overall Experience
Install a keypad access at the gate. Get rid of the fob.SCOTT H. | Overall Experience
Staff knowledgeable and always ready to help. Facility secure, clean and pest free.ELOISE H. | Overall Experience
My 26 year old was yelled at and told to stop talking by Jamaican woman in office after we explained that we were on phone over 3 hrs trying to find out what’s going on, account wasn’t accepting zipmichele S. | Overall Experience
The only area I felt needed improvement was the wait time when I had a question. EVERY single time I had to stand in line it was a MINIMUM of 25 minutes. The staff was very friendly and capable.TRACY W. | Overall Experience
Exactly what I would expect. Friendly, convenient and secure.DAVID T. | Overall Experience
Thank you for everything.JACKIE W. | Overall Experience
Thank you u haul!CHARLA T. | Overall Experience
Want to commend Manager Maite for friendly and efficient servicePedro R. | Overall Experience
Amanda S. did an excellent job in delivering and picking up the U-Box!!Omar B. | Overall Experience
Had an excellent experienceRONALD B. | Overall Experience
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