The employee that checked my truck & trailer in at drop off was professional, courteous and very helpful when checking me in and processing the paper work.
DAVID DCustomer Reviews for U-Haul Moving & Storage at Gandy Blvd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Inspection was not conducted, as I assume they wanted to get rid of the worst trailer on a one way trip. Tire seemed wobbly and I should have taken it back for another but I assumed that they conducted an inspection as required and that everything was fine (I’m not a mechanic). Had a massive blowout on that same tire, and luckily it did not hit my wifes car who was traveling behind me. Things could have been worse, but I expected better from this location
CHRISTOPHER DGreat customer service. Staff was friendly and helpful
KATHERINE WThey didn’t have any of the equipment I reserved Had to get elsewhere and cost me a 2 hour delay leaving me with less help to move . I told them I didn’t need the pads but they were still there . I don’t use them as I don’t need them but I paid for them . It was the worst experience ever . I won’t be returning in the future .
BARBARA GEmily at the front desk was excellent—kind, helpful, and efficient. Unfortunately, my experience was overshadowed by Bryant, who was unprofessional and disrespectful. He belittled Emily while she was assisting me, which was both inappropriate and uncomfortable to witness. He was also rude to me directly. When I asked about insurance, he inquired who would be driving—me (a woman) or my boyfriend (a man). When I said I would be, he rolled his eyes and said, “Yeah, you better get insurance.” This comment was dismissive and misogynistic, and I found it completely uncalled for. While the facility itself was clean, safe, and secure, Bryant’s behavior negatively impacted my experience. As a paying customer, I expect to be treated with basic respect, regardless of gender. Due to this interaction, I would not return to this location.
Anna D | Overall ExperienceHave rented from GANDY location before always great service and awesome staff trucks that I have used always clean! 10/10 service
Michael HOnly pain was having to call a locksmith, my fault for losing the key though. Was told $80 and they tried to change $180, got them down to $140. Should be a better system as I’m sure this happens from time to time.
Max P | Overall ExperienceThe staff is always helpful, especially with all the times I had to switch units after my move last year,
Zoraida B | First ImpressionsReally excellent! Love them here!
SHEVA BSuper Duper!
Michelle W | Overall ExperienceThank you!
MICHELLE W | Overall ExperienceTerrible place
Lyle DNot one thing! The staff there is very good, and worked through difficult issues in a professional and timely manner. These are very good people doing a difficult, customer relations job, in addition to the actual rentals.
John SAmazing customer service and was provided with great assistance when a couple of hiccups occur. Would definitely rent from this location again, customer first perspective inside!
MATTHEW BIve had this storage for almost 3 years and they were nothing but kind, understanding and always there if I had questions. They are all amazing and I was sad to go but life is what it is. Thank you again and they deserve a raise!!!
Danielle F | Overall ExperienceWiring did not make it in time for the installation
Sonya SWould like it to have been 24 hour availability
Melanie B | Overall ExperienceThank you
mohamed e | Overall ExperienceThe person who helped me was named Courtney. She gave the lady before me exceptional help with the truck rental, advising the customer to thoroughly inspect and take pictures of all 4 sides of the vehicle and was very patient with every detail. this took minutes because the lady had a lot of questions about the rental process. My rental was a $15 small trailer rental an Courtney treated me equally and patiently, as the customer before me. I was very impressed in a positive way by her professionalism.
TIMOTHY Rnone seamless transaction
BRIAN GThe men assisting with pickup and unhooking the equipment were wonderful, kind, helpful people.
LESLIE OGreat location, knowledgeable staff and Amber Roe rocks.
Harry B | Overall ExperienceWhen initially renting, everyone was extremely friendly, professional and helpful. The place is very clean, bug free and well maintained. Issues were fixed in a timely matter. My only complaint is the price. Every six months come rain or shine, the price rose higher. If you weren't so expensive, I'd still be renting there.
Theresa P | Overall ExperienceThe staff here is knowledgeable, friendly and helpful.
Melissa s | First ImpressionsExcellent Customer Service.
CYNTHIA Y | First ImpressionsTo start with make sure you have a trailer for a reservation that was made a month ago at the original location it was made for. A person shouldn’t have to drive from Saint Petersburg to Tampa to get a trailer.
ANTHONY WWill keep using
ROBERT P | First ImpressionsThe office staff were very bright and friendly ( COURTNEY ) and efficient ‘’’’ The yard individual ( James ) ; not so much ….. curt in his approach and had ‘’ no time ‘ for us nor our questions regarding the trailer we were taking etc ‘’’’ Seemed to be very unhappy being there ‘’’’ in complete comparison with the office staff’’’’
JAMES CThe gas tank was not at 7/8 when I received the van. It was lower. I took a photo and reported this to the return person. That person said he would fix that for the next person. But my receipt still shows the 7/8 mark.
ROBERT FNothing in particular. I enjoyed a positive experience at this location.
PAUL DThe delivery was outstanding! The moving help to load was also top notch. Thank you for making this easier.
Noreen MExcellent
Diosdado SThe process I have to go through to return the truck is a huge pain. The website shuts down halfway through the process and I have to return to the beginning and do it again. I understand cleaning the vehicle is my responsibility, but I don't work for U-Haul and I shouldn't have to do your employees' jobs by submitting a bunch of photos through a finicky system that does not work smoothly. That's what I pay you for. Your customer service has declined over the years and it's continuing to do so.
Matthew BI originally tried to rent this trailer from a U-Haul dealer in Land O Lakes Florida. The day before scheduled pick up U-Haul changed the location to Brandon Florida. I contacted U-Haul and asked for a closer pick up location. They sent me to Gandy Boulevard in South Tampa that location was even further from the Brandon location.
Richard UPicked up the trailer and the DA that hooked it up didn't hook it up correctly. The trailer came of my hitch in the middle of the road and messed up my bumper. Almost caused a HUGE wreck in the process.
ROBERT CI was assisted by Khai. She was “customer service “ oriented. She was patient as I was looking an appropriate locker. She was definitely above average in her attitude and in her desire to provide a positive experience for the customer. She is to be commended in making a locker rental a positive experience at U-Haul. ( I do not know Khai, nor was I paid for providing these comments 😉. But I do believe good service should be recognized)
Patrick H | First ImpressionsFrieindly, good overall customer service, ease of scheduling, and instructions.
LINDA NExcellent communication, reliable. Very clean facility! User friendly and the facility was very roomy.
Ronald C | Overall ExperienceKudos to James and the woman at the counter whose name I do not recall (sorry) for excellent customer service.
RUSSELL SWOW This location is amazing for all my moving needs and more. Customer service representative named Judith Brown handled my rental and she was very nice and kind from the beginning to the end. Self return process went smooth and was very convenient but may need fixing with the app when scanning for the location barcode for return but the website to scan it went through fine. Give this location and the staff a pat on the back because they deserve it. 😊😁
RICHARD CThe woman at the counter seemed uninterested in doing much of anything. Lethargic. The young man in the truck return area was energetic, helpful, & friendly.
TYSON RK K with whom I spoke was patient, kind and respectful. She took care of my issue. That lady deserves a raise.
Mary C | First ImpressionsMake the app/website more user friendly so that one can complete different transactions with one or the other. Place a couple more restrooms in the storage facility. Renting some electric might be nice so one can have light and a fan inside their storage unit. Maybe have a dumpster somewhere around the drive in garages for trash that may accumulate while moving in or out. Otherwise, the storage facility on Gandy, in Tampa , Fl is immaculate. Very well kept and free of debris.
Sherri SThe only problem that I had was when I had to do the inspection of the truck and that was because I had a flip phone and I could not do the inspection properly a traditional inspection would have been more appropriate for me
DAVID PBack tire was at 50psi and we requested to fill it like the other 3 tires and the gentleman outside said no he wouldn’t do it …so we had to fill it during our move which is ridiculous
Ashley Dnice and friendly staff
ROGERIO MNo comment at this time.
REGGIE N | First ImpressionsNo recommendations. All was very appreciative.
John JCustomer service inside the store leaves something to be desired. The person who helped me acted as though see was more important than the customer. Communication was not good and she appeared to be in no hurry to accomplish the task at hand. Location is great for me but only out of necessity would I return there.
WALLACE WI was told by the check in staff I would not be charged extra for returning the truck after 5pm on Sunday because the location would be closed and I could just drop the key off which I did. I was charged extra, so this is very disappointing on behalf of the location staff member telling not to worry about dropping the truck off 1 hour late.
DONALD HThere were roaches in the cab we spoke with cooperate and we are still waiting for a call from the location manager. Very disappointed especially since no one has reached out to us since we provided pictures an all
DANIELLE LThis location is great! Courtney is always so friendly, helpful and superb at running a great team. The gentleman who checked me in is the best. Due to Hurricane Milton I have become a frequent customer and everytime is #10.
SHAUNA RCheaper rates and more flexibility with mileage. I put almost a half a tank of gas to accommodate the 2 or 3 miles over costing me $32 in fuel and then you guys charged me an additional $22 for being a few miles over knowing my routes to get to and from location sites and nowhere else. So not sure how that miscalculation happened, but not happy. Was given a discount for my drop off location only to have it basically revoked by being overcharged after putting more fuel in than when I picked it up.
Samuel SKeep it cheaper all the time
SAMIR BOver-all the experience was very easy. Staff was super!!
Wallace W | Overall ExperienceThank you
Michelle W | Online Move InPhones off the hook and on hold (tried calling store while in line!)…staff shooting the breeze after every little conversation (i .e…how i got my cell phone). Recently just tried to check out of my unit on Sunday and encountered this crew. Disappointed that these employees didn’t have adequate supervision. My time is important to me
Robert Z | Overall ExperienceAnd the representative was very kind and nice. Thanks guys
CHRISTIAN MThe trucked smelled strongly of cigarette smoke, so I rode with windows down. Otherwise, great rental experience and to end.
John SEx military you guys have always taken good care of me Thank you
DENNIS PThe manager & staff at this location are not helpful. I would never rent from a Florida based Uhaul again
NIGEL BExcellent facility!
David D | Overall ExperienceStaff was not friendly, had attitude. Suppose they had a long day. I would give them another chance.
GORDON RCheck the U-Haul trucks better. Ours needs a realignment bad. Service vehicle
NICHOLAS SMy experience was amazing. Courtney went above and beyond to acomidate me with the storage units during a challenging time after hurricanes in September / October
jeffrey R | Overall ExperienceFast courteous professional people couldn’t be happier with my experience with Uhaul
NORA AVan was not checked out upon return and they charged additional off tour service charge right in the middle of the morning 1120AM.
ALBERT SThe truck smelled like cigarette smoke when o received it. The location got changed after I originally reserved the truck which resulted me in having to pay more in mileage. And they were not open upon returning the truck so I had to return it through the app which is what I was trying to avoid.
CASEY BShow some enthusiasm. Everyone seems to be working slow motion, unenthusiastic, and depressed. I get it's a crappy job, but damn.
allen zU-Haul we rented reeked of cigarettes.
KELLY FTruck warning system was active indicating low tire pressure. Pressure was fine, but sensor needed work, lot attendant says it has been that way for a while. Truck driver side turn signal assembly falls out of socket and bangs against the truck while driving. AC controls were not functioning as intended. Driver's seat adjustment not operating as intended - had to have lot attendant move the seat. All of this was after I had a "confirmed" reservation at another U-haul lot but was sent away because they did not have my truck. Lot attendant was helpful and courteous.
JOHN BCourtney was fantastic and helped me out, she was busy but it didn’t take long she’s efficient with her clients.
Vanessa F | First ImpressionsEveryone was great to work with, especially Judith at the front desk
JAMES KThe Gandy Location staff is awesome!!!
DONALD LNot change my reservation to a location 15-20miles away any then want me to pay for miles
MICHAEL KTake (and process) the customers picture when they are on site. Quite annoying for older customers to execute on this!
Kurt KMy only issue was that I could not adjust the side mirrors… There was no inside the cab adjustments and physically trying to move them was virtually impossible. Even the customer service rep said that they were stuck. I was very concerned because it made looking for blind spots and for vehicles adjacent very difficult.
PAUL LI would have stayed at U-Haul in Tampa had they not kept raising the rent. The unit I rented was due to a drainage pipe that went inside the unit. U-Haul removed the discount and started charging full price. I work for the DOD and travel a great bit and have used other storage facilities in other states for periods as long as 10 years. I found a private owned storage facility at a cheaper rate and move my stuff there. Point being trying to screw a veteran and DOD employee cost your company monies over the long haul. Most that feel the same way won’t take the time to send this email. Thx you!
MICHAEL R | Overall ExperienceEmployees were very friendly and courteous
LINDA S | First ImpressionsExceptional service.
david h | Overall ExperienceEveryone was very helpful.
DENNIS V | First ImpressionsFriendly staff and prompt service!
Suzy G | First ImpressionsCourtney at the Gandy location is amazing. Through a very stressful family situation she supported and encouraged me every step of the way. I also observed her being gracious and professional with a homeless family and also with a frustrated client who was having trouble with her registration. Every employee I met at the Gandy location was helpful and cheerful but Courtney stood out
Kristen G | Overall ExperienceThe information given by phone was different than when we got there. They said that a lock would be no charge, but they tried to charge us for it.
Ruth P | First ImpressionsVery quick service. Solid self-storage solution.
Adam B | First ImpressionsAll I can say everyone that works in the office and the cleaning staff (Azmora ) not spelled right I'm sure should all get raises and praise because those ladies are all amazing!!!!
Danielle F | First ImpressionsHad a great space for a good price and loved the hours.
Stephanie B | Overall ExperienceThe middle door never worked only thing that was inconvenient when multiple people were there.
Steve C | Overall ExperienceThe o ly reason I wouldn’t recommend is bc there aren’t a lot of sizes available and the price seems higher than other options but the representative that helped me “Nay” was extremely helpful and the manager on duty was very accommodating even tho they were close to closing time
RACHEL L | First ImpressionsFantastic facility, modern, always had dollys available to use.
Jeffrey B | Overall ExperienceThe gals that checked me in were so sweet & helpful
Gladys W | First ImpressionsEasy to access space. Very clean.
Julie p | First ImpressionsU-Haul is classic American company, it’s always worked out well for me.
David M | First ImpressionsJudith was a very helpful and knowledgeable representative who showed us around and dealt with our application. She made our visit very interesting and put us at ease quickly. Everyone we spoke to at this location was pleasant. You are fortunate to have excellent staff at this location.
Barbara H | First ImpressionsThe young bronze skin lady that assisted me was very nice and informative.
Harry B | First ImpressionsIt's the team at the Uhaul location on Gandy that makes it great. We've rented from them on several occasions and they have always been helpful. What is disappointing, you call the store to speak with the onsite team and instead reach a central call team
Julie L | Overall ExperienceAmber Roe was incredible. She helped us get a storage unit that had been quickly turned over by another person. She was very efficient. If ALL storage units had an Amber, they would be a well oiled machine. Just a sweet, sweet person and great customer service.
Kimberly H | First ImpressionsAwesome experience at this facility with GM. she was very patient and understanding with my situation. Was also there last Sunday and had same experience with Courtney. Very helpful and I feel she went above and beyond to help me. With all the devastation to so many experiences with uhall help.
jeffrey R | First ImpressionsCourtney was wonderful to work with - very kind, patient, and understanding.
Anna D | First ImpressionsThey charged me and I had moved out
TONI C | Overall ExperienceUnit itself is dark and hard to see personal items, it was also frustrating to only be able to exit out the normal size doorway.
Taylor B | Overall ExperienceThey don’t answer the phone or return anybody’s call. They just be chilling outside and don’t do anything to help the customers.
Alberony D | Overall ExperienceTruck battery DIED!!
JULIA B | Overall ExperienceThe facility is secure and well lit, the units are not well lit at all. Most of the employees are friendly, and they are all helpful.
William M | Overall ExperienceGreat staff. Very helpful and courteous.
KEVIN H | Overall ExperienceThat guy seven is the grooviest man in the world!
KEVIN M | First ImpressionsAmber was awesome and very detailed. She is a definite asset to your company
deborah k | First ImpressionsHad to ask front desk to find the unit
Joel M | Online Move InI was assisted by Ms. Amber who was very helpful. She accommodated all my needs patiently and polite. A true professional. Thank you so much Amber!!@
ANNA L | First ImpressionsExperienced an issue regarding moving in to a unit. I came into contact with a manager by the name of Courtney at the Gandy Blvd. Location in Tampa FL. She was extremely helpful and resolved the issue at hand like a true professional!! Give her some rewards and a raise please!!
Ryan w | First ImpressionsAs long time renters we were always happy with the facilities and the customer services. Pat V.
Patricia V | Overall ExperienceGreat office team!
Melissa R | Overall ExperienceTalk about a literal nightmare. Booked my unit online along with my UHaul truck rental. Went inside and got my access card along with my keys to drive the truck. Went and filled the entire truck, drove to the storage unit to swipe my card and it says "temporarily locked out". This is at 8pm in the rain after moving all day. I called CS and was told there was nothing that can be done until they open in the morning. Had to extend the rental until the next day to be able to get inside the unit. Literally sucked nor was I ever offered a discount.
Taylor B | Online Move InThe manager Courtney was exceptional. She exemplified customers service. She is the best asset of your company.
AMY E | Overall ExperienceTake customers to the unit to show them exactly where it us located, they might want something closer to the door, or bigger
Chrysteile S | Online Move InAmazing staff, super friendly and easy to work with :)
William M | First ImpressionsI hated to mark no, to the staff being friendly and helpful but everyone but one person was great. On Friday July 5th I went in to clear out my unit and talk to the clerk at the desk to tell her we had lost the keys to the lock and wanted to know how we can get into the unit. She pointed to her pencil cup and said to call this number. My vision is not very good so i started to pick it up to see it more closely to read it when she grabbed it and said she would read it. She read the number and as i was entering it into my phone thinking it was the storage manager I had tried to contact, she informed me that it was a locksmith. She further informed me that it was the least expensive locksmith in the area. I was a bit miffed that she would not explain that i needed a locksmith, rather than giving me a phone number with no explanation. The next day Saturday the 6th, i had a locksmith i contacted, meet me at the unit who was 30 dollars less expensive who cut off the lock. We emptied the unit and I spoke with the storage manager who was just wonderful and helpful. When we closed out the unit the clerk was also friendly and helpful. It is terrible that you have one bad employee ruin the experience when everyone else is just terrific.
John D | Overall ExperienceThank you Courtney
JESSE R | Overall ExperienceHad to close my unit due to ever increasing rent along with damage to possessions and things at the facility were always dirty or broken. The security login and sliding door were broken for months and still were upon my checkout
Kelsey G | Overall ExperienceThe whole facility is kept very clean. Staff is friendly.
SHERRI S | Overall ExperienceIt took me 45 minutes to check in and i had to scan my license and provide an address 3 times. In addition you require a contact person other than me which was my wife but you cannot have a contact person with the same address which makes no sense
Carl T | First ImpressionsMs. Courtney has extended outstanding customer service support during my 4 year experience @ the S. Gandy location. I recall when she accepted the mgmnt position & she's never changed being polite, caring, & a real professional, greatly appreciated. Ms.Jemecia, you've been awesome, along with Ms. Judy & Amber, keep up the good work.
Tracey F | Overall ExperienceEverything about this experience was excellent. Helpful staff, availability of appropriate inventory, clean and climate controlled.
Stephen B | Overall ExperienceYou guys do a good job and the price is reasonable thanks for all you done keep up the good work
andrew c | Overall ExperienceExcellent facility at an affordable price.
Maria M | Overall ExperienceThe manager there Courtney was very rude and made me feel like she judged me as soon as I walked in the door and I she would notice her hiding around corners watching me and then when I go to say something she duck and take off and then come up behind another corner and then she called the police to have one of my guests that was helping me move trespass off the property when then I had to put all my stuff in my storage myself and I was hurt in the process
Jessica C | Overall ExperienceGM was amazing!
Robert M | First ImpressionsAfter eight years the customer service was exceptional. Thank you!
BRIAN W | Overall ExperienceI had absolutely zero issues with this facility throughout my time renting a unit. The staff made it very easy to get started and to close out upon clearing my unit. The easy access to the facility and multiple options to park were very convenient. There was always plenty of dollies to make transporting heavy items back and forth a breeze. I love the donation area that allowed me to drop off furniture and clothes that I no longer needed. Overall, great staff and great spaces. 10/10 would recommend.
Steven H | Overall ExperienceAmber, the Storage Manager closed out my account after over 2 years and she was very gracious and helpful. I would recommend this location and the staff at Gandy U-Haul for your storage and rental needs.
WILLIAM G | Overall ExperienceI had a great rental experience... I was able to rent the truck and the space online: it was quick and easy and made the entire process very smooth. Your staff was helpful and informative. Very please with my experience.
Angel M | Overall ExperienceCourtney, your representative for customer service was excellent. She understood my needs and I was in a storm because of a lot of problems with my health, etc. And she was so kind that I don’t think I’ll ever forget her name. Representative and what an asset to your company!
Deborah W | First ImpressionsI have been there for few years now and l like that the maintenance and service is always consistent and up to par. Staff is very professional, friendly and helpful.
Tazine j | First ImpressionsAmazing staff, clean facility and happy with my service. 5 stars all around!
Lisa B | First ImpressionsThey went out of their way to help me find the right storage unit and everything we needed
JARED B | First ImpressionsVery happy with the entire experience, the online process and the very helpful attendants that assisted me when I got there.
Angel M | Online Move InThe whole team is outstanding. I’d like to specifically recognize Julie and Courtney as they are both truly outstanding people. Thanks for everything.
Ronald J | Overall ExperienceGreat people, excellent service, patient, helpful, positive business attitude, with a friendly touch.
Lane L | First ImpressionsThis is not the closest U-Haul, but I go there because the staff is so much nicer and more helpful than at other U-Hauls I have used
anne n | First ImpressionsVery clean. Easy to access. Staff super friendly and always willing to go the extra mile to help! Highly recommend!
Joseph W | Overall ExperienceThank you to Amber for making this a great customer experience for me!
Yolanda M | Online Move InGreat employees and the business was very helpful and accommodating. 10/10 experience!
Robert S | Online Move InReally loved being able to use the carts and how many were available. Having a loading area indoors was also great! Staff was friendly and the place was clean and cool.
LAURA H | First ImpressionsMy billing cycle ended on 9 Feb 24. A week later I closed my storage unit. Considering it's still three weeks left before the next billing cycle and the unit is listed as available on the Uhaul site, I think it fair for the payment to be prorated. Please assist me with this matter. Thanks
Tanya C | Overall ExperienceGreat overall. I had 1 issue during a hurricane where some roofing and looked like tar got on some boxes
TYLER G | Overall ExperienceThe sliding doors are not opened at 7am they are closed way b4 10pm and I asked the other day can they open sliding doors took almost 40 min to open them and it was 9 30 am when I got there!
Kevin D | First ImpressionsCourtney was fantastic, she answered all of my questions and was able to keep the most friendly attitude even with her location being incredibly busy!
Ashley R | First ImpressionsThe only door available a vast majority of the time was the single door, the double door was out of order with cardboard boxes blocking it off and "do not use" written in marker on them.
logan c | Overall ExperienceGreat
Aaron W | First ImpressionsWe rented for two years and 95% of the time both restrooms would be locked, the ones nearest to our storage unit and as a senior citizen it was unfair to have to walk to the front office every time to use the restrooms. Within one year our storage unit rate increased twice. As a long time u-haul customer/ renter you should have a code for the restrooms to accommodate the people who are actually paying the bills for your u-haul establishment to exists.
Christopher B | Overall ExperienceI feel extremely blessed to encounter some really spectacular representatives of this brand. And I am grateful to say that I have been helped by these people going beyond their job description to get things done. This company has some really good employees that I pray are respected and taken care of by this company.
Jocelyn R | First ImpressionsWe have nothing but praise for the crew and facility at Uhaul Gandy Ave. They have been so positive and helpful while we were storing our things there. We’re happy to give them an A+ rating. It’s the easiest place to use; drive up near our unit, easy access to rolling carts to move belongs and we appreciated the smaller units available. Thank you!
Paul k | Overall ExperienceExcellent experience!! Thank you!!
Robbie G | First ImpressionsThe unit assigned was not in good condition (ceiling tiles broken and falling, carpet dirty and stained. We saw an employee passing by and showed her the condition and she promptly assigned a different unit in much better condition. She was very attentive and made sure we were taken cared off. Overall we had a great experience with the staff.
Troy D | Online Move InThe lady manager runs very well the facility. She efficient effective professional and knowledgeable. She made a significant customer experience for me as notice other U-Haul facilities are not run as well.
JENNIFER R | Overall ExperienceThe manager Courtney was fantastic and extremely helpful your company has a great crew working there
David b | Overall ExperienceHighly recommend this location. Everyone was so helpful, polite and knowledgeable. If we have the need for storage in the future we will be back to this store. Thank you for still caring for your customers.
Christina N | Overall ExperienceWe did not appreciate the rate hikes, and the worst experience was the day that we removed the units. We had movers hired, and the employee in charge did not open the locks on the double doors for over an hour because he was busy with truck rentals. There were two other people trying to also move. One woman waited for over a hour. It was ridiculous. The doors were right outside the desk where he was checking people in, yet he would not take the thirty second to unlock the doors. Very frustrating and rude. Overall, the facility is nice and it’s clean. But even when we went back after the units were cleared to have the contracts closed, it took a long time. Just a very inefficient front desk. Very very close and inefficient.
Jill M | Overall ExperienceThank you.
Fred P | Overall ExperienceStaff was very friendly and helpful
David b | First ImpressionsThe general manager held my unit hostage from my boyfriend stating that she wouldn’t give him any information on the unit until he paid the month in full of almost $200. The due date was one day before. She then refused to give him any information as he was not listed as a “user” of the unit. So it was okay to extort him for $200 but not give him a map to the unit’s location. I was very sick with 101 fever and had to appear to grant him access. The GM then said she would change my address for me as it was an out of state address when I first moved into the unit. She only changed the street number of my address. She didn’t change the street name, city, state or zip code. This has been my experience with the staff ever since I began renting the unit 2 years ago. I would NEVER recommend this place. The staff claims to be protecting the facility but in fact, they’re only interested in making money. If the manager had any conscience at all, she’d refund the whole month that she charged me for 24 hours of use. But I doubt she will as she has never been helpful or friendly.
Liane F | Overall ExperienceThe storage area was great. It just got too expensive for us.
Meg G | Overall ExperienceThe Representative who helped me that day was so helpful and kind!!
Linda B | Overall ExperienceThanks for assisting us!
Gary V | Overall ExperienceI was surprised by the rodent trap in the unit. Is that in every unit? If so, that should be communicated ahead of time. What happens if a rodent is discovered? Are the removed periodically?
Dorothy H | Online Move Insent a message that i had a free lock if i did move in online and the online link was not working but they did not honor free lock. Not particularly accommodating about other questions as well. But place was clean.
Steven Z | First ImpressionsTOO expensive - My rate increased 3 times in 16 months - NO THANK YOU! I moved to a different storage location for MUCH cheaper.
Kelly R | Overall ExperienceAfter 2 years of storing here i never had a complaint... thank-you for making it easy
Jeremiah R | Overall ExperienceI wish the rates wouldn’t be as high. However , I totally understand it’s not cheap to run a business. Thank you for your help through out the years. Rose
Rose S | Overall ExperienceGreat!
WESLEY B | Overall ExperienceI wanted a first floor unit (no stairs) the website was not clear that the unit was up 11 stairs
Sheri Y | Online Move InPrices were fair and customer service was professional and helpful in all areas
Cindy R | Overall ExperienceLove the place
RICKY D | Overall ExperienceThe staff at this location is marvelous!!
William K | Overall ExperienceStaff were very distracted, poorly trained. And who wants a rental that you have to go up stairs? Ever hear of an elevator? Very disappointed in this facility. Would not recommend.
Chris I | Overall ExperienceUnit was not ready and no communication to let us know.
Kyle O | Online Move InCost to rent storage is much too high and prices go up without much notice. Stop price gouging your customers.
KEVIN N | Overall ExperienceGreat I recommend
BRUNO G | First ImpressionsDidn't like that the price jumped up from what was advertised on line
Margaret M | Overall ExperienceExtremely clean. Very impressed. Overall simple/easy process with helpful staff.
Matt C | First ImpressionsThe facility at 3939 Gandy is great. The staff are super helpful, the facility is nice, and there is a ton of climate controlled storage! The military discount is very gracious as well! I’m very pleased and will definitely refer friends.
Andrew S | First ImpressionsKim Sullivan was absolutely amazing. She was extremely accommodating to our needs and found us the perfect storage for our short term there. Her fantastic personality and humor made the whole process less stressful for us.
LILLIAN D | Overall ExperienceCourtney Ritz was very professional, and understand she resolved any tasks available. The maybe you’ have, l recommend this facility Gandy Blvd, the storages are good sizes, my move wasn’t very fast and very convenient for me.thanks to all’s the employee in this facility
Luisa R | Overall ExperienceVery professional. Great space & very clean. Would give more stars if I could**********
Alexandra S | Overall ExperienceMy husband and I were moving to a new home that was being renovated and the work would not be completed when we left our precious home. So, we needed lots of storage. From the first contact, everyone is welcoming, very friendly (even remembering our names) and extremely helpful in determining storage needs. Kimberly, who is the storage expert, is definitely a huge asset to UHaul on Gandy in South Tampa. She knows exactly how much storage is needed and went above and beyond in finding us storage to meet our needs and making sure it was available for our move to storage day. The facility, managed by Courtney, is very clean, the staff is very helpful and another huge plus is you pull your vehicle into the building and load and unload in air conditioned comfort! I highly recommend UHaul Storage on Gandy!
Janet L | Overall ExperienceThe staff was great and the facility was clean. My husband is active duty military so we had our items in storage for almost 2 years. We were preparing to remove our items for our move and noticed there we water marks on our boxes. We noticed there was a leak and it was apparent that it had been leaking for a while. The boxes were dry and had some spots on them. The plastic totes had orange rusts spots and calcium build up. We took some of the totes down and there was a water puddle that spilled over us. We had notified the staff and they placed a tarp over the unit. We notified them May 27th and we returned June 1st and noticed there were puddles forming in the tarp. There were 4 puddle spots. We did file a claim. Other than the leak, everything else was great.
Victor P | Overall ExperienceThank you
Alberony D | First ImpressionsThe staff is awesome!
GINGER D | Overall ExperienceThe woman that checked me in also check me out. She was Wonderful!
Kathleen L | Overall ExperienceI used this location since 2020 and the staff was always courteous and helpful. Thank you UHaul.
karla h | Overall ExperienceVery clean, can’t say enough positive about management. They were very helpful. Will use this place if needed in the future.
Eve R | Overall ExperienceKimberly was great and very helpful the year I was there😀
john v | Overall ExperienceThe staff was very helpfully, clean facility, units of all sizes and well priced. Kimberly the storage manager was great and made the process to cancel very smooth!
Oliver F | Overall ExperienceLuis,Courtney, and the other 2 female employees were excellent. They all went above and beyond assisting me with my situation. Thank you Thank you Thank you Think you!
Melissa R | Online Move InWonderful experience as always. Have rented here before and will again
Andressa R | Overall ExperienceGreat clean faculty, very helpful staff! Was very helpful and I’d rent a space or recommend this facility to anyone!
Dan B | Overall ExperienceYour staff are the best
Heidi D | Overall ExperienceVery helpful management and staff
ANDREW B | First ImpressionsI had read poor ratings, but truly couldn’t ask for more. The staff was delightful. Showed me all the available units before I chose one and even the easiest access to them. I couldn’t ask for more actually. Thank you;)
Eve R | First ImpressionsGreat place
Mary A | First ImpressionsI have used the facility before and may have to in the near future again.
VIVIEN P | Overall ExperienceI only had the storage for a week and half. You didn’t refund my money. Payed for the month. Never used the storage. Something else came up. So I feel I should have got some of my money back !!!!!
Cathy D | Overall ExperienceCourtney was excellent! When She was gone for the day it was terrible! 15’ trucks were outside and still outside at check out time! Rental at about 5:00 was horrible young black girl saying no we don’t have any ! I must have mention 5 time I’m going right there you can see the house from here! Then we loaded up wasn’t enough room so we left to go back to get the washer! It was 6:41 and the young black guy said I’m closing this door( the wide ones, understand we just got the truck we were back quickly it was 6:41 PM. He told us we had to go to the other door. There’s no way to go to the other door with the heavy duty table. My daughter mention it’s 641 and you’re closing now he said yes for the third or fourth time I said, do you see we only have a few more items including the table, my daughter screamed because I picked up the table in a hurry and broke it. We took our time getting it in there patiently he hurried us, so bad upset us so bad, the table broke we have insurance and expecting either U-Haul or the insurance to pay for the table , we put the broken table in the storage unit. The storage unit door would not hold up itself. We had trouble in the beginning to slide the metal to open the door again we had trouble when we open the storage unit the metal piece had to slide the broken table is in the storage unit on top of that we noticed that it wasn’t a 24 hour rental having us clock out at before 11 pm aweful experience
Robbie R | First ImpressionsGreat Service
Lamena M | Overall ExperienceKimberly (manager of the Gandy Uhaul location in Tampa) is/was outstanding to work with. She is great for your company.
FRANK C | First ImpressionsThe staff was incredibly kind and very helpful! Very glad I selected this company for stoage.
Jessica A | First ImpressionsKim , Judith and Jessica were so helpful and you are so fortunate to have such outstanding employees. I know I once had my own business…people who care are a rare find. Thank you!
Kathleen D | Overall ExperienceJudit Brown she was very heal full the first day at visit the store, very friendly. good customer service. she try the best service for me, explain everything for me preparing for my move day thanks very much for everything you tired
Luisa R | First ImpressionsSometimes your customer service holds for way too long. Other than that it was a great experience and I would recommend U-Haul to friends or family.
Kim J | Overall ExperienceThe staff were super helpful and friendly
VYNESHA J | Overall ExperienceStaff was courteous and very friendly
THOMAS K | First ImpressionsThe best U-Haul store and storage facility I have done business with...had a hitch installed and service was quick, needed a trailer same day they found one and employees helped me with loading a scooter when I had no one to help me... just a great group of professional people...
Karen B | Overall ExperienceFirst came in to see units & KIM was amazing! Very helpful & patient with me, showing me a few units & explaining pros & cons of each, after discussing my needs. She helped me tremendously but unfortunately when I came back a few hrs later to book it she was out in the buildings so I didn't get to book with her. She's awesome!
Kristina M | First ImpressionsPoor communication from reps at storage facility and on the phone with customer service.
Donna N | First ImpressionsWe choose to skip the one month free rental with our truck rental and go somewhere else. Staff at this location was helpful though
Sarah W | Overall ExperienceThe split level lockers were confusing. There were no elevators at this facility so moving large items up stairs is difficult. The main door by the truck loading area didn’t work so had to go to a different entrance There was a carpet in the locker so trying to slide items in becomes more harder. In the end, we skipped the one month free rental and went to CubeSmart instead
Sarah W | Online Move InThank you for supplying the use of the free carts, however a couple of them need the center wheels repaired. Other than that, an awesome location with friendly helpful staff.
Kenneth M | Online Move InThe staff here was bare minimum at best, the intercoms never worked (nobody ever answered), the doors were constantly locked when supposed to be open, TONS of roaches in units and in hallways, tons of ceilings falling down, hallways filthy, a really disgusting and super dark and creepy place; so glad we are done with this place. Our family dreaded coming and I dreaded dealing with personnel. The laziest staff ever.
John R | Overall ExperienceI had a few issues with some ants but overall aside from being just a bit too expensive everything was fine.
Lisa S | Overall ExperienceKimberly was wonderful and very helpful.
Kenneth W | First ImpressionsThe staff were simply the best. The facilities were clean, safe, well lit, convenient.
Rawle a | Overall ExperienceStaff was accommodating and pleasant. We’ve re Ted a 10x10x12 for 10 years and yesterday we downsized to a 5x10x6. No questions asked and process was quick and easy.
SUZAN P | First ImpressionsU-Haul repeat customer. Gandy Staff was friendly, so helpful in my unit options & decision. Very professional. Thank You.
Sean G | First ImpressionsExcellent
YOLANDA M | Overall ExperienceI have rented space at this facility 3 times, every time I have moved I’ve needed short term storage. My experience has always been excellent.
Cary P | Overall ExperienceDO NOT STORE YOUR BELONGINGS HERE! This business does not care about the customer. I specifically set up my credit card for auto billing to avoid forgetting payments and incurring a late fee. They had a problem charging my card 2 months after I set it up and they charged me a $15 late fee. They did'nt even call, text or try to email me before charging me. They're relying on your late fees. They would'nt credit me. I terminated my account with 25 days remaining before the next billing and they would'nt pro-rate me a refund. They STOLE over $160 from me. The person dealing with was very smug and had the attitude of "Take it or leave it". Well I took it alright. I took my business to Life Storage. Same size unit for $50 less. Do yourself a favor stay as far away from U-haul as possible. They also raised they're rates twice this year without giving notice. Shady, Greedy and dispicable!
Greg L | Overall ExperienceThe first issue is that they did not explain that proper way to sign-in at the 3 doors to access the building to load/unload. I was advised by another customer on how to access the building. The second issue was that the 3 doors that are used to drive in and load/unload have cars parked in front of the doors and the one door that was available was being used by one of the employees who parked inside and was actually sleeping in her car. Only two of the three doors were actually functional and again had vehicles parked in front of them and not inside where you would load/unload.
Steven C | Online Move InI had a nice experience all the years I have been there.
PRISCILLA L | Overall ExperienceVery please!!!
ROSE P | Overall ExperienceThe customer service at the office is chaotic at best. Staff needs extensive computer training
Mark R | Overall ExperienceNo comment it's was very clear to me.... 😆
Wanda W | Online Move InThank you for your loyalty, my items had bee there for over a year, and I felt very comfortable knowing my things were safe. I live in a different state. B
BRIEN R | Overall ExperienceMade reservation for particular size storage unit. Come to find out on day of reservation that there were no storage units with the size i requested. Would have been so helpful to know upfront what atorage units were available.
Joel A | First ImpressionsWe had paid for the month of September and moved out on 9/20. When my son asked about a refund for the remainder of the days in September, none of the staff were able to answer the question and just stated, “well, it’s only 10 days”. I think I should be refunded not matter how many days left. We were told when we moved in that if we left before the next payment we would be refunded. I would like to receive my prorated refund.
laurie r | Overall ExperienceThe staff at Gandy was very helpful from my first visit to set up my storage on my move from Atlanta. The manager was also exceptional and it was reflected in her staff. The facility was kept clean and I never had any issues when I went to my storage. I would always use this location.
Stacy C | Overall ExperienceKimberly and her supervisor (Courtney?) had their act together. They were helpful, professional, courteous and friendly. They helped me figure out what I needed. As well as made sure I knew how to access the building and my unit. They even checked in on move-in day to be sure that I had everything that I needed. When I called the general U-Haul number, I was told that they didn’t have any vacancies. Which was weird. Because, there was space to be rented.
Barbra E | First ImpressionsKim is absolutely amazing! Thank you so much. Place wouldn’t be the same without her.
Nathan P | Overall ExperienceThe facility was spotlessly clean and very well maintained. I never felt uncomfortable about going there to access my storage space.
Caroline B | Overall ExperienceGreat location, superb staff
Tristan R | Overall ExperienceKimberly and the entire Gandy Blvd. staff were welcoming, knowledgeable and very helpful!! The facility was clean, well organized, well stocked and inside temperatures were as advertised. We were very comfortable leaving our belongings in the facility and in the hands of this staff!
Guillermo T | First ImpressionsAccess hours are nice but it would be nice if they were not just up until 10:00 but 24 hours as far as being able to get to my storage unit around the clock
Karen S | First ImpressionsMy experience has been horrible. Long story short was unable to complete my move. All around a lazy bunch that work in this facility. I’ve requested a phone call twice to resolve a matter and no one has bothered to call.
CAITLIN A | Overall ExperienceKimberly was very professional and helpful with all my questions and the location is great for south Tampa.
TY P | First ImpressionsUhaul is the worst company to ever exist. During my move, they did not provide the equipment I paid for when I picked up the truck, they “gave away” my storage units without informing me so when I arrived with my truck filled with my things there was no where to put them and “it is uhaul right to not guarantee anything you reserve”. I then had to drive two hours north to put half my things in a friends garage while the storage location cleaned out one storage unit for my valuables. That unit was filled for six weeks and when I went to gather my things to move into my house there had been a leak in the unit and it covered all my things with dirty water, damaging electronics and a mattress. They do not provide insurance for their units. This is all from one move. Uhaul is the worst company that exists and if you can find another moving company, even if it costs more it will save you in the long run.
julia m | Overall ExperienceHighly recommend this storage facility. Staff was super friendly and the storage area was super clean. No issues at all and a great price
Joseph I | Overall ExperienceWas well taken care of even when I discovered water had been seeping from somewhere into my unit. If I need storage again, I will definitely be returning 🙂
Rayford G | Overall ExperienceUnprofessional staff Not well that informed. Bad customer service
Merrral B | Overall ExperienceThe staff is very helpful and courteous. Also, the moving in and out processes were quick and simple.
Jasmine W | Overall ExperienceKimberly is phenomenal. She is the reason I came there. I stopped by to get information and when shen greeted me .. I knew I would b renting from her. Thank you so much Kimberly.. your the best. I hope they take good care of you.
BRET F | First ImpressionsVery user friendly / easy setup. Very clean too
Elliseus B | Online Move InPlace is perfect people at the phone not trained and with wrong information. I had to re give all my info at the desk although I did I it by phone . Reservations at the phone was a waste of time. At the facility the person was polite but incapable in-fact after all the documents I gave her my name is still wrong
Carla B | First ImpressionsCustomer service skills tryi g to rent the storage rates poorly!! On site experience was great. But he couldnt help. Understandable! I was told 24 hour 5×10. Neither true. I used it for that load and went somewhere else. Thx
Shannon H | Overall ExperienceOnly one person was working and she was working hard. However, there was a long wait. Also, when I signed up for the unit, it wasn't disclosed that I had a to purchase insurance and use a specific lock. The cost of the unit is expensive and I had to use steps to haul everything up to the unit (no elevator).
Philip S | First ImpressionsUnprofessional staff. Bad Customer service No problem resolution skills Staff did not have friendly attitude during a Time there is usually very highly stressful for customers
Merrral B | First ImpressionsThe ladies at this facility were always very helpful. I’m in the military and they assisted with info about Uhall, the storage, and the city. I would use this location again.
Donya G | Overall ExperienceKimberly was great! A true professional! The garage doors are broken and have been broken for a long time. Please fix.
Ben L | First ImpressionsVery poor service , rude and demanding. I wound never recommend anyone to you guys ever! While staff needs to be replaced. Place is disgusting!!!
Jamel P | Overall ExperienceI was waiting for over an hour to get check back in the were ride to me also.
LATOYA G | First ImpressionsSince the planning of my move from Miami to Tampa U-Haul has been consistently reliable and supportive! I’ve maintained a unit for 4 years. Easy access and always very clean and safe. Kimberly was so helpful on the phone and in person when I needed to arrange for a second unit. When I went to sign the documents the following day she and the other lady, I’m sorry I didn’t get her name, were absolutely lovely. Great staff!!
melina w | First ImpressionsU-Haul on West Gandy Tampa, Florida was awesome. The staff was very respectful, friendly, and helpful. Kimberly and Courtney are leading their employees in the right way. Keep them in place and give them a raise. Great experience with U-Haul!
ANTHONY B | Overall ExperienceBoth truck and storage unit were changed more than once. Got to the storage unit at 5:15 and it was closed. Next day returned and was told no units were available. Eventually they found one but it was 2.5 times more expensive than was promised. Did not offer any price reduction despite being their fault. Despite having phone numbers to call. No one could help. Said we had to go in person. In the end it worked out but not without taking half a day out of a vacation day
julia m | First ImpressionsThe woman i spoke to when the reservation was made said this facility was 24 hours. It is not. I asked for a 5×10. I recieved a 5×8×7?!. The clerk was great but there were no upgrades to be made unfortuneltly. How convenient right. I paid 100$ for the storage and the stuff is still in my truck. Just As well said I didnt have to have insurance and I do.
Shannon H | First ImpressionsStaff was very friendly and helpful. If a recommendation is given by staff, be sure they KNOW their facility.
Rayford G | First ImpressionsBoxes for rodents are inside of storage units. never seen that before
DOMINIQUE J | First ImpressionsSo efficient. We had not secured our lock properly on our storage unit and they found it. They must check everyday We rented 3 moving boxes. Everything arrived intact. Both drivers of the fork lifts in NJ and Fl were amazing. You go girls!!!!
Susan K | Overall ExperienceMoving in the first day the lock was broken wasn’t resolved for a few day , had to move to another storage unit. Had an issue with my unit being moved out with a late notice, when I went to inquire about it , it was confusing with billing and what happened, there was no notice on the change of not using a card for entering the building, it changed from no card to just entering unit number, no email or anything sent out,. So glad the move out was easy
Jeanie S | Overall ExperienceOverall it was a good experience. Judith was exceptionally courteous and professional and was always there to help when it was needed. My only one issue was that they raised the storage fees way too often. Other than that, I would highly recommend this specific U Haul facility for all your storage needs.
raymond s | Overall ExperienceThe supervisor was great very professional
Laura D | First ImpressionsThe storage unit and location we initially reserved was sold out from underneath us. We were supposed to get a friends and family discount from the person that we know and we were told to provide his information to the person that check to see in. The individual was unwilling to apply the discount. The storage unit we were given was not fortunate to accommodate our belongings. We had to end up renting two separate units. That is not within her budget. If this is not made right by U-Haul I will be using another storage unit after the first month. I potentially have six months worth of business coming towards the storage unit. Please feel free to contact me or with someone that can help resolve the situation.
Derrick M | First ImpressionsJessica is the very best employee who works at this location.She multitasks like nobody can.I sincerely thank her for helping me with all my needs at the store, which included accessing my u boxes, renting a truck, moving into the storage.All the staff was very polite and helpful but Jessica was awesome.
Sehrish K | First ImpressionsGreat, friendly staff!!!!!!
RANDAL J | First ImpressionsCourtney has to be the best and has the most graciously friendly spirit in making sure everything I have ever done business with at the 3939 Gandy Blvd location for many years has always been heartfelt. If I come to the location and she's not there I would come another day or use the app to try to solve it. Wish I could give her 10 stars.
RICKY D | First Impressionsits very big and creepy
DWIGHT W | Overall ExperienceThe units should have illumination available. Aside from this, I would rent with uhaul again
Sigidfredo F | Overall ExperienceThe lack of options for individuals to dispose of their stuff when you cannot pick them up is nonsense. There is great misscommunication between departments within the company is outrageous!
Maria A | Overall ExperienceJudith was amazing
rhonda z | First ImpressionsThe people were always nice and helpful. That was what was most important. Even when it closed my account, they were super friendly.
Zachariah H | Overall ExperienceExcellent setup. Clean and safe facilities. Friendly atmosphere. Good service. Good price.
Cynthia A | First ImpressionsKimberly made it effortless and went above and beyond to assist to fit my specific needs.
Michele S | First ImpressionsLuis was awesome. We've had so many great experiences at this facility - for both renting trucks and trailers and for storage. SUPER CLEAN and very professional.
EVAN M | Overall ExperienceOnly suggestion would be more precise signage throughout the storage area of exits and office locations other than the directory.
ALBERT L | Overall ExperienceX
Alexander R | First ImpressionsGreat Staff
Taylor M | Overall ExperienceThey made very easy
JORGE R | First ImpressionsWas very satisfied
Raymond D | Overall ExperienceNice, clean, and pest free.
Keith M | Overall ExperienceVery clean but the staff did not give me a copy of the contract they set up auto pay they told me that they didn’t know I’ll come back. They don’t answer your phone calls or emails so I change my U-Haul storage unit to a different location and already there’s a world of difference. I would not recommend this location to anyone
Parsa S | Overall ExperienceI would definitely recommend your facility! My experience was very positive. Kimberly was extremely helpful and caring. I will always be grateful to her. Everyone there was very friendly and displayed great customer service skills. Thank you for a great experience!
Betty K | Overall ExperienceNice place to store
MARILYN P | Overall ExperienceThe staff was amazing
Taylor M | First ImpressionsThe staff there were helpful and very informative about the unit plus very much friendly 👏 😀
Ferman R | First ImpressionsI turned in my key to close my account and the lady helping me told me I would get an email. Never got the email and had to return the next day where another person followed procedures. The locker was checked, and I received paperwork of proof that my account had been closed.
WILLIAM E | Overall ExperienceClean & Professional
JAMES C | Overall Experiencevery over priced units, halls are well lit but it is all but impossible to see inside your unit. Staff goes above and beyond though. eveyone i met working there was really helpful and kind. love the spot where you can leave unwanted but usable items for other folks
TAYLOR W | Overall ExperienceAmazing experience. They went above and beyond to assist me in my needs.
Christopher H | First ImpressionsKimberly was EXCELLENT in helping me with my storage needs!! Discussed my options, showed me units, super friendly I was extremely tired from a 1,290 mile drive with a 20 ft truck so it was super appreciated, Tks
Dan B | First ImpressionsThe rep was very friendly and informative making sure I understand payment, location, and proper use of the facility. Totally what I expected! Great job
TERRY W | First ImpressionsThere is a air conditioning unit above the unit that dripped on our belongings.
LYNNE W | Overall ExperienceI was very surprised I could not get a refund for the numbers of days I did not use the storage
MELVIN P | Overall ExperienceThe young lady who helped me with my situation and concerns was very professional and handled everything efficiently. She walked me through the process of checking in and out after she taught me the way to my unit.
john l | First ImpressionsExcellent customer support!
Thomas Z | Overall ExperienceKimberly was incredibly helpful, kind, and supportive, helping with supplies and information to prepare me for the move. She went above and beyond! My return visit on moving day was also very pleasant! The facility is very clean.
Betty K | First ImpressionsFine Staff
Thomas Z | Overall ExperienceWe have had a u it here for many years and Kimberely has take very good care of us! Would highly recommend! Very clean!!!
CHARLES O | First ImpressionsSome of the hallway floors were really rough to roll the carts on—causing items to fall off the cart
SARA R | Overall ExperienceExcellent customer service
Akikya H | Overall ExperienceI only left because they raised the prices.
Donovan W | Overall ExperienceCourtney is so amazing
Nefthali P | Online Move InIt was really really busy. So the process was slow.
Kelly O | Overall ExperienceKimberly the manager was pleasant, helpful, and professional from our first call to the day we vacated the facility. We commend her performance and extend our heartfelt thanks.
Marva C | Overall ExperienceMy access code to my storage unit was denied/accepted at certain times throughout my moving into the unit. The alarm came on like I was breaking and entering, but no police came, or anything else ? not quite sure what to think of my security if I could just stay there with high decibel alarms ringing... Besides that nice tour, friendly staff, oh and a lock key broke into a lock and I had to purchase two locks in less than 12 hours. Pretty cheap metal if you ask me. Good way to get customers to swipe that card. Still, I'm quaint with what I have.
JASON P | First ImpressionsKelly the manager is amazing and a big asset to uhaul
mathew A | First ImpressionsGreat customer service..
jose r | Overall ExperienceKimberly the manager was kind and very sensitive to my needs. When I got there to rent the unit I found out the mover cx on me. The first move was a lg sofa. Immediately she called Damian a mover and within 1.5 hrs the most professional and sincere mover arrived! Can not be more grateful for help they both provided to me!!!!
KATHLEEN B | First ImpressionsKimberly was awesome! She was pleasant, knowledgeable and walked us thru all the access points and procedures. Quickly got us into the billing system and on our way.
Barton B | First ImpressionsStaff Very helpful
Andrae H | Overall ExperienceWhen I moved out I had to go through everything because there were roaches in my stuff.
Donald m | Overall ExperienceProfessional, clean, customer service is top notch. Just all around a great reliable, trust worthy business
Kelly H | First ImpressionsIf I remember her name correctly it’s Betty Lou. And the other gentleman that helped us was new I think his name was Kip. And the service was some of the best customer service that I have ever experienced! Since the experience of moving can sometimes be one of life‘s most daunting I wanted to be sure and let you know how much I appreciated this stellar service experience.
Dana P | First ImpressionsThe General Manger was awesome! She was very nice and extremely helpful. I'm relocating to Florida from California and after a 3 day, 2,900 mile drive, it was really nice to not have any issues returning the equipment and renting the storage unit. Everything was perfect! :) Thank you Courtney!
Hector F | First ImpressionsNo comments.
Deborah F | First ImpressionsKimberly was courteous, prompt and responsive. Always enjoyed using this place, thanks again.
Tov G | Overall ExperienceThe storage manager I delt with (Kimberly Sullivan) was one of the most awkward people I have ever encountered. Spent most of the time I was working with her trying to figure out if she was drunk or on drugs. Not what I would consider appropriate or professional. All the other staff seemed very polite and professional.
ADAM Z | First ImpressionsAmazing staff,girl at the front desk was extremely helpful and professional…
DANIEL F | First ImpressionsI needed a flashlight to see inside my unit and when I took my boxes of clothes out two roaches were stuck to the tape holding the box shut. As I moved the rest of my things out I was constantly met by more scurrying bugs even though there was a box of poison in the corner. Pretty nasty and I spent the rest of that day unpacking and killing spiders and cockroaches that traveled home with me to my new apartment. I get that it’s Florida and we have bugs but I wasn’t expecting to see that from a uhaul facility.
Dillon P | Overall ExperienceStaff was very helpful and courteous. Thank you for your assistance
fran w | First ImpressionsHad issues closing out the account once our items had been removed.
Lyndan G | Overall ExperienceI love it very friends people and help ful.
LASANDRA J | First ImpressionsNo comments at this time
jeanette f | First ImpressionsI was very impressed with the friendliness, promptness, and professionalism of the service I received. I highly recommend the overall service of the U-Haul, which included truck rental, storage facility, and packing supplies
Cindy R | First ImpressionsKimberly was awesome helping us figure out what we needed. She showed us different options to help us better visualize the space. The storage area is clean and safe.
Meg G | First ImpressionsMy climate controlled unit was right next to a frequently opened Bay door. The temperature was not acceptable for my art pieces. The unit I had that was not climate controlled leaked from the roof.
Julie H | Overall Experience24 hour storage would be nice
Mina G | Overall ExperienceGreat manager very helpful and great personality. Gave me the service That I have always expected having worked in the service industry for the past 40 years.
edward z | First ImpressionsThanks to the entire staff for making the process smooth & easy!
Layton L | First ImpressionsThe staff was extremely friendly and helpful. Kimberly Sullivan, who manages the storage facility, went above and beyond to make us welcomed. If everyone is as nice and accommodating in Tampa as Kimberly was to us, then we made a good decision to call Tampa our new home.
Mick M | First ImpressionsEverything went very smoothly. When the original truck I was assigned to the app simply gave me another number. It would be nice if all of the trucks were in the same general area but a little walk never hurt anyone.
ANSONIA C | Overall ExperienceNo complaints, what you should expect from uhaul
STEVEN S | Overall ExperienceKimberly was great to work with!
Hans K | First ImpressionsStaff was very friendly and professional
ricky r | First ImpressionsWe had an amazing move in experience. From the moment we sat down at the counter to touring the area, Marcus did and outstanding jib! He answered all of our questions and made sure we had all the info we needed. Marcus is an example of an awesome employee providing excellent customer service. We feel he should be employee of the month! Thank you Marcus!!
Alberto S | First ImpressionsI love that you can now pull your vehicle into the facility, which is not only convenient, but protects from the elements. The cost of the unit in comparison is much more reasonable. I would definitely use U-haul in the future. Thank you.
Linda S | Overall ExperienceThe best experienced at a U-Haul storage. The manager and all the staff members were beyond helpful. I would use them again in the Tampa area.
Omar A | Overall ExperienceGreat place convenient location. Slightly disappointed, there was no mention of prorated for last payment?
Jeffrey S | Overall ExperienceTrying to finalize storage contract and computer was down.
janett g | First ImpressionsAbsolutely Outstanding!! Best customer service and experience I’ve ever had. Made the move much less stressful. Just an amazing staff!! I would definitely recommend this facility to anyone. Awesome Job!!!
Christian G | First ImpressionsCourtney is a rockstar and went out of her way to ensure we were taken care of. Courtney was professional, courteous and we couldn’t have asked for better customer service. We are in the middle of a move to FL and we will continue to use the Gandy U-Haul location and recommend to all of our friends because of Courtney!
Jon M | First ImpressionsVery good experience. Extremely helpful staff and great, clean facilities. Only two points of concern. One, the slide-card access to the door on the east side (between the garage doors) never worked to open that door. This was a problem when the bays were occupied or when the garage doors were broken and didn't open. Two, the garage doors seemed to be out of service often, but not sign would be posted to indicate they were out of service. On one occasion, I saw a truck back into the door because it didn't open, which only further delayed its repair. Since the doors open automatically with a small amount of clearance when they are working, It would be a good idea to put a sign on a non-functioning door to avoid further collisions.
Kevin G | Overall ExperienceI liked this place and when ever I neee to use it I will definitely come back
Goerge V | Overall ExperienceAttending staff was very attentive, sensitive to my needs, and cognizant of my time constraints. A+
Tristan R | First ImpressionsKim is so sweet she’s amazing! She made my experience there so pleasant. She’s kind and helpful. Felt super happy with my experience.
Perla V | Overall ExperienceVery accomodating and helpful. Resolved all concerns.
George L | First ImpressionsThe agent at the U-Haul Gandy store was outstanding in providing customer service. She met us at the dock, showed us how to scan into/out of the facility and walked us to the storage unit.
LARRY A | First ImpressionsKimberly was great she helped us throughout the rental process. Staying past her shift she ensured we had the right size unit and all paperwork was completed in a timely manner. Kimberly is an asset to your company. Thanks to Kimberly and the staff. Great job!
Marva C | First ImpressionsThe loading dock doors were broken on several occasions.
MARILYN H | Overall ExperienceStaff was super friendly, helpful, knowledgeable, and understanding. Especially considering how brain-fried I was, which turned into me acting really stupid and having to upgrade my storage unit a few times. But I truly can't say enough good things about the people here and the service.
James B | First ImpressionsVery good team of professionals at the site location. Take the time to understand your needs rather than selling you a unit.
Timothy H | First ImpressionsThe warehouse was always clean, cool and well maintained. The loading dock improvements are spectacular especially being able to enter with a truck and large trailer and being totally inside the building while loading/unloading.
David J | Overall ExperienceKimberly was so incredibly helpful, I came in one day stressed and needing to find a storage place ASAP for our military move. Kimberly was about to go home for the day but actually stayed late to walk me around and show me the units. She asked questions to determine exactly what was important to me, and was able to find me exactly what I was looking for, for such a great price. She walked me through all the paperwork, locks and check-in process, and she was so communicative. Would 10/10 recommend Kimberly and the Uhaul storage unit to anyone!
Hannah B | First ImpressionsThe lady who help me was such a blessing. I’m going through a very difficult time and she was a breath of fresh air. I can’t thank her enough for her help. She was an older lady with long back hair . Was there on the 27th at 2:30
Perla V | First ImpressionsJudith was wonderful. Give her a raise!
marguerite m | First ImpressionsThank you for great care and coordination.
Rebecca F | Online Move InThank you for making it easy
Rebecca F | First ImpressionsThe storage manager was super friendly and helpful. She made sure we were getting the best deal for our needs. It made moving my college daughter home a bit easier.
Erin T | First ImpressionsI wish I could remember the name of the gal that helped me but she is an older lady and is super friendly. She originally rented me the unit and closed it out for me. This person knows how to welcome customers and treat them right. Overall experience was very positive. The units are nicely priced and easily accessible. One piece to improve on is customer communication about what a split level means and that there are NO elevations to those units. We were originally assigned a split level and would have needed to carry heavy items up and down. Customers have no idea what location-specific issues are and without a good explanation may sign up for something that is not a good fit.
Duane J | Overall ExperienceExcellent
Kamron B | Overall ExperienceThe temperature in the storage unit was very hot. The temp was at 80 and uncomfortable for moving in. The area near our unit was under construction but the area was clean.
Janine R | First ImpressionsWhile the staff was awesome and allowed me to go ahead and move my stuff into a storage unit Uhaul corporate needs to make sure that their systems are accessible during month end. I work in IT and this is not an acceptable experience for a customer. The system should support the needs.
Debbie P | First ImpressionsFacility was clean and easy to access.
donald p | Overall ExperienceThis shop got it going on. They were extra accomodating to my goals. I would highly recommend this place to family and friends.
Sierra R | First ImpressionsStaff was helpful, and went out of the way to insure we were prepared to find the location of our assigned unit, and understood the best way to access it.
DIETRICH A | First ImpressionsOnly one thing, during weekend, specially on Sundays, and if it's usual to have there one one associate or staff member, it'd be convenient to increase the number of them, we found only one the Sunday we used the service the last time, and it's a nightmare if you need help under these circumstances, as expected. Thanks!
Lesky A | Overall ExperienceMy only complaint is that this facility's computer system was having an issue each time I used the facility.
Gwendolyn W | Overall ExperienceStaff was friendly and professional.
Allison F | Overall ExperienceWow! Kimberly and Judith helped tremendously. The space was great and very well maintained they and the rest of the staff are doing a great job.
Derek H | First ImpressionsNice people, very willing to help.
Lesky A | First Impressionsemployee who waited on me was very helpful. & informative
John P | Overall ExperienceProfessional and easy. Friendly and clean
Melissa D | Overall ExperienceArrived 6am and my access card would not let me in. Manager arrived late, and still would not unlock unit 3 door to get my car in to load a few things in my car. Arrived another time at 7am and unit door 3 would not open, broke but no note stating so. Both times created extra steps and time I couldn't afford to waste.
Rosa B | Overall ExperienceVery friendly and helpful that why I came back again to rent a space
Betty T | First ImpressionsKimberly was very helpful and great customer service
Allison F | First ImpressionsKimberly Sullivan... is by far the BEST asset to your facility. PLEASE let her know. The most traumatic experience of my life was so much better with her support. THANK YOU KIMBERLY!!!
Trichia C | Overall ExperienceThe staff was exceptional very helpful and always available when I needed them.
Merrilu C | Overall ExperienceGreat service. Todd was the manager at the Gandy blvd when we start using U-haul services for our business. He made it very easy for us to start our service at the beginning and continue through the two or more years we where there. We will continue to use other products U-haul offer.
Marcia H | Overall ExperienceThe staff was very helpful and met our needs.
Terry H | Overall ExperienceI love renting storage units and moving trucks from this U Haul facility. They never disappoint. Great staff! They are very accommodating! Will always try them first!
Leslie J | Overall ExperienceKim was a delight to work with. She was extremely friendly, knowledgeable and efficient.
taria p | Overall ExperienceSo large! Can't imagine one could not find a storage unit.
Patricia W | First ImpressionsStaff were friendly and very helpful. Was a very good experience.
Darius M | First ImpressionsOutstanding customer service.
Andre T | Overall ExperienceFor the past two years this location has been nothing but nice and kind to me. I never had a problem nor encountered any negative vibe from any person at that location as well. Keep up the good work and thank you
Ayeisha S | First ImpressionsKimberly was very helpyamd efficient
Craig K | First ImpressionsThe entire staff was helpful and pleasant.
Belinda W | Overall ExperienceTha alarm that went off was way too loud and annoying every time I was in there
John W | Overall ExperienceMy unit leaked. I reported it by phone months ago. They assured me it would be taken care of. When I went back to the storage unit yesterday the leak was still there and my belonging Now had mold and water stains and furniture was damaged. Ended up putting it all in the donate section ( mattress and box spring, fabric lawn chairs and a old wooden desk). Water damage and mold. Awful. Maintain your roof better. I stored these thing for over two years at 180.70 a month and I lost it all. Wasted my money for what?? Very disappointing
cheryl j | Overall ExperienceJudy was very helpful
Stephen V | First ImpressionsClean, super maintain, helpful,
Virginia B | Overall ExperienceCould really use 24 hour access but not able to pay extra charge .... ALL your employees are great ! And I am thoroughly happy with Uhaul. Being a perfectionist, that's not easy for any company to do ! 😁
JANE F | First ImpressionsThe help and understanding l received from Courtney Ritz was outstanding. I was already impressed with Uhaul's service and operation as a whole but l am now yours forever 💖 !!
Jane F | Overall ExperienceAwesome
Steven B | Overall ExperienceThe security card Iwas given would not unlock and set off alarms. Staff including manager were going to call and reset it. Did not work tonight at after hours. Being charged for a unit I have no access to
Patricia B | First ImpressionsWaited in line for over 30 min just to get the storage unit that was already reserved. Facility is nice but WAY overpriced. Will never use again.
lauren g | First ImpressionsCourtney was was very friendly, helpful, informative & accommodating. She went above & beyond to inform me of storage solutions for what I needed, thank you much!
Dave D | First ImpressionsMy only concern was that the U-Haul staff were not wearing masks while waiting on customers. Luckily my son and I did have our masks. Otherwise, they were extremely helpful.
Gwendolyn W | First ImpressionsOur 6th time renting. Great place. Convenient and secure. I am sure we will be back.
Martha K | Overall ExperienceGarbage company.
Lisa I | Overall ExperienceAll staff was friendly, kind, helpful ,patient.
MArtha B | First ImpressionsI would recommend they get their own insurance, which U Haul requires. At first, I had the U Haul insurance. There was a roof leak and a bunch of my stuff got ruined. This was on a Sunday.. When I tried to make a claim with RepWest, U Haul's insurance carrier, they would not pay me because there were no photos of the damage. At the time of the damage, when I went to the clerk in the office, she didn't know what to do and suggested I wait and speak with the manager the following day--he didn't know what to do either. If you require insurance, you should do your job when there is a loss.
DEBORAH M | Overall ExperienceNever any problems. You also kept the monthly fee close to the original price.
JAY B | Overall ExperienceIt took longer than I expected waiting for get finished with all the information you needed.
Judy H | First ImpressionsGreat service! Thank you.
Fred P | First ImpressionsIf I could give less than 0 stars I would, absolutely horrible customer service. I have called 3 times and still have no response, I keep getting told the manager will call me. I rented the storage unit 2 weeks ago, I’m already having major issues since day 1. I called for the 3rd time today, the customer service representative laughed at me. I find that extremely unprofessional, I am not sure what they look for in the employees. During these uncertain times, with unemployment being so high I am sure there are better applicants to hire. Supposedly the calls are recorded so I would really hope they would review the call and make it a coaching opportunity. I am still waiting for the general manager Todd Rarick to contact me. I work in financial sales, and understand the value of great customer service which this company lacks. I would never recommend anyone to rent from this facility. This has truly been a disaster. I rather pay more money and rent somewhere else.
Leianne E | First ImpressionsThis was my sister’s storage. There were a lot of things I needed to throw away. They told me it was going to cost me $10 to throw that stuff away. Ok. Acceptable. Then they told me I had to bag it up! Ok, still acceptable. THEN they told me it was going to cost me $10 PER BAG!! UNACCEPTABLE! That was the only thing I didn’t like! I got rid of the storage unit simply because I don’t need it. I’m going to be throwing away a lot of it. I have to do it at home.
Duke S | Overall ExperienceProcess to rent storage space was simple. Management and staff were accessible and pleasant. Thank you.
Otis H | Overall ExperienceN/a
LEIGH A | Overall ExperienceAmanda was amazing to work with. Lots of different options to select from and a very large and clean space.
Jeromy W | First ImpressionsThe reason I am leaving poor feedback is even after I spent $$$ for doing a move from MI to FL using Uhaul equipment I was FORCED into renting a storage. Not right to treat repeat customers like this.
Jessica A | Overall ExperienceLoves experience especially climate control
JACQUALINE H | Overall ExperienceQuestions were always answered. Transactions were always quick and painless.
Jennifer R | Overall ExperienceEverything was satisfactory
KENNETH K | Overall ExperienceEvery thing was perfect!! Excellent service and staff! Thanks!!
Osvaldo O | Overall ExperienceOverall felt the storage was secure and the employees ready to assist.
Tim H | Overall ExperienceSo pleased with this facility. Everything was clean and secure. Will use again if ever needed,.
DARLENE H | Overall ExperienceThe check in/out process was not fully explained, so I set off the alarm multiple times and I was not able to get in after hours until another customer explained how to do it.
Jason F | Overall ExperienceGood customer service. Efficient check in.
Jason F | First ImpressionsThe storage manager was very rude and unprofessional
BOBBIE W | Overall ExperienceMost fabulous employees! Have used this location 10 times or more and will be back. Professionalism always. Thank you.
DONNA B | Overall Experiencefront desk person was very helpful and verynice. When I came back to move things in, there was only one “raised” unloading dock available. A motorcycle was parked in one unloading dock; frustrating!
Tim w | First ImpressionsThank you!
lee s | First ImpressionsCONFIRMED reservation not honored. "Express Check-In over 1/2 hr. Offered unit with stair access ONLY. Doesn't work for 70 yr old woman. Just didn't care. GM refused call. Cried all night.
Cozee S | First ImpressionsStorage is too expensive, no elevator to second level, very poor lighting. Local competitor is half the price, for a larger and taller space, with better lighting, and two elevators. Good bye!
Peter L | Overall Experienceexcellent customer service
Jim H | Overall ExperienceStored our R/V for over a year, sorry to see you getting out of the rv/boat storage business. Thanks for the past year,good luck with your future plans.
Ronald B | Overall ExperienceGreat.
Willa E | Overall ExperienceThank you
Donald T | Overall ExperienceI had my storage unit for three years. It was affordable, clean, and convenient to where I was living. My monthly payment was automatically paid using the credit card I gave them.
ELAINE T | Overall ExperienceCounter person was great
ROBERT M | Overall ExperienceOnly negative is the 7pm close for a regular customer. Not worth paying more for extended hours but maybe regular rate could be 8pm. Otherwise everything great.
Patrick B | Overall ExperienceAll good
Reed T | Overall ExperienceAppreciate the cleanliness of the facility
Anthony F | Overall ExperienceIt felt like I was in hades even in the winter because there’s no air flow and no lighting in the storage units and the fact that your temperature was set on 80 degrees year round.
TAFFY W | Overall ExperienceIt was a lightning strike that kind of made it so access was I'm available during the after hours for a couple weeks of the than that it was great
Fritz S | Overall ExperienceVery easy to sign up. Great service!
Linda L | First ImpressionsOnly thing I would recommend is that the Bay door for u-box's only be indicated on outside bay doors so when backing in for picking up or dropping off things for pick-up workers don't close bay door y
Jill G | Overall ExperienceSuper convenient!! All the employees were very nice and helpful. This is a one stop shop for all things needed to move, including storage! So impressed by this major company.
Miguel R | First ImpressionsLacey was phenomenal, she understood the time constraints I was under and did everything she could to help me and my family. The rest of the staff was great i will recommend your business to everyone.
Michael B | Overall ExperienceExtremely helpful (esp. Assistant manager Christopher). Accommodating with our move and getting us the access and everything we needed. Highly recommend.
Amy E | First ImpressionsGreat employees
ALICE C | Overall ExperienceI am pleased with my experience thank you
Donald T | First ImpressionsMy only concern was those that were not swiping their key to deactivate their units. So the alarm was constantly going off when someone opened their unit.
Ashley M | Overall ExperienceBusy business .. many customers .. prompt efficient service!
james b | Overall ExperienceA great experience. Lacey and the rest of the staff truly understand what customer care is.
Jeffrey S | First ImpressionsMy entire experience was perfect. Everything was explained to me in detail and everyone I spoke with was extremely professional.
Himaiya L | First ImpressionsGreat experience
Diana F | Overall ExperienceSuper clean and super secure! I will definitely recommend this facility to friends and colleagues! Thank you for 3 years of storage service!
CHRISTOPHER J | Overall ExperienceThank you!!!
JEFF W | Overall ExperienceGreat experience from storage to ubox rentals.
Julie M | Overall ExperienceWonderful customer service!!
Tara B | Overall ExperienceThe Staff was very friendly and helpful. Showed professional services.
Sandra J | Overall ExperienceDidnt visit facility. Was very happy with both ends of my u box experience
Aaron R | Overall ExperienceThe uhaul storage box service was excellent, convenient, and well priced for our budget. Thank you!
Carolina S | Overall Experience.
Eli R | Overall ExperienceEveryone was very knowledgeable as well as very polite
Gerald A | First ImpressionsExcellent 5*
Todd R | Overall ExperienceI was very satisfied with the experience. The staff who helped me (Christopher and Samantha) were great, Storage Manager Lacey was awesome. See my Yelp review. Driving 1100 miles sucked. You didn’t.
Raymond V | First ImpressionsChris and everyone there were extremely helpful, considering that I returned twice feeling that I may not have rented a big enough space. They listened to me and showed me various options.
VIVIEN P | First ImpressionsEasy transaction great customer service! Not to mention the great prices they have.
Melissa D | First ImpressionsThe manager of this site was excellent. She was attentive and understanding to my situation. I did appreciate the service provided
Joseph P | First ImpressionsIt was a fast and easy experience. I couldn't be happier
John H | First ImpressionsWe had a unbox delivered. We did not come to the facility. Thanks to Amanda the order was cancelled because of Erroll being hospitalized
Erroll A | Overall ExperienceOutdoor staff unfriendly and parking lot had way too many trucks, trailers, etc. where it became hard to navigate. Not a lot of places to park to unload truck at unit.
Carly B | Overall ExperienceI recently changed units due to my resident location. I noticed that the U-Haul climate controlled area is much hotter than my new climate controlled area. That is my only recommendation for change.
Samone m | Overall ExperienceAll is good.
Dyan D | Overall ExperienceGreat team members, friendly service
JEFFRIE V | Overall ExperienceCostumer service was awesome, storage and insult very. Convenient ,wouldn't change or recommend anything just perfect
Naarsha J | Overall ExperienceNatanael was extremely helpful both when we visited to see the units as well as when we came back to rent. Great customer service@
Jonathan R | First ImpressionsThe UHaul storage was clean and well maintained. Could use more docks in the back as it was always busy and had to wait frequently .
DONNA B | Overall ExperienceNo additional comments
CYNTHIA B | Overall ExperienceJudith is a GREAT employee. So friendly, thoughtful.
anne n | First ImpressionsVery friendly and helpfull. Thank you very much Mr Natanael , Mrs Callie...
Hai P | Overall ExperienceGood storage with climate control.
TODD S | Overall ExperienceLacy the staff that helped me was excellent in getting me registered and giving me the tour of the facility. I thought the storage unit was clean and ready to go. She conveniently placed me close
Valerie N | First ImpressionsNA
Denise S | Overall ExperienceI think over-all you provide a good product. I will come back when I return to the area.
Harvey H | Overall ExperienceVery helpful and effective. We’ll come to U Haul for next move. Thanks very much Mr Natanael Marquez and Miss Jean Baptist. Hai Pham
Hai P | First ImpressionsSamantha was a great help. The process was quick and easy.
Jennifer R | First Impressionsthe young woman sales associate who assisted me did a great job
Richard F | First ImpressionsIts was easy
Melissa J | First ImpressionsWhen the moving service arrived to pick up the ubox, it was not ready and had to be pulled from the back while they waited.
Nicole D | Overall ExperienceThe Yung girl at the desk was very polite and respectful she did a wonderful job
craig d | First Impressionsyou need more customer service reps. Waited on line way too long. Glad you are busy, you need to hire more help.
MICHAEL M | Overall ExperienceSuper helpful and courteous staff!
Gunther L | Overall ExperienceEverything was great!
RAYMOND C | Overall ExperienceClean and secure
LAURENE C | Overall ExperiencePositive experience at very reasonable prices. Pick up and delivery drivers were knowledgeable and pleasant. Will use again in the future if the need arises.
omar m | Overall Experiencenone
Kathleen W | Overall ExperienceStaff were consistently knowledgeable, professional, pleasant and understanding of life challenges. I highly recommend the use of the Gandy Blvd, Tampa, FL location without reservation!
VICKI S | Overall Experience👍
DANIELA T | Overall ExperienceAll staff very professional.
james w | Overall ExperienceEasy rental process and easy access to storage. Clean and climate controlled. Great price.
Tracy B | Overall ExperienceN/A
CATHERINE R | Overall ExperiencePrice increase on an auto deduct account was too much.
LYNN M | Overall ExperienceThank you
Richard R | Overall ExperienceU-Haul experience was acceptable once I arrived, but not so when I made all the arrangements on line and by phone for my son to be the proxy on my way back to town.
Robert B | Overall ExperienceMany new storage facilities have opened in and around the U-Haul location and at a much much lower cost. The U-Haul facility is old and dirty and very expensive and you just raised rates.
Dennis B | Overall Experienceeverything u-haul said they would do was on time. would use them again
Alan B | Overall ExperienceFantastic service could not be any happier.
jim h | Overall ExperienceOur U-Box was delivered and picked up again on time from friendly and helpful staff. We did not visit this facility. The box had a hole punched into the side of the box inroute and water stained boxes
GEORGE M | Overall ExperienceThanks for everything and thank you Tina for doing my storage reservation. I know she isn't around anymore but I want to thank her for everything and all the staff for the help to make it possible. 😊
RICHARD C | Overall ExperienceBoth our U-Box Delivery drivers were friendly and professional and gave us great customer service.
Jeff G | Overall ExperienceI rented 3 U-box in NYC to move to Sun City Center, Florida. All the facilities that I dealt with were clean, the staff was very accommodating, and I was happy with the personal service.
Luz V | Overall ExperienceService was good
edward r | Overall ExperienceGreat staff - My Ubox was too low to the ground when hooked up to my Nissan Rogue. We decided to have it delivered to my home instead. They delivered in a timely manner and picked up the empty box.
gary r | Overall ExperienceFriendly staff ans very helpful.
Cheryl C | Overall ExperienceWe used U-Box containers that were shipped to, and delivered to us from this location. Our delivery driver was a pleasure to work with. Friendly, hard working and personable. No visit to facility.
Ronald S | Overall ExperienceU-Box delivery driver was awesome! Very patient and flexible. She deserves a raise!
Mark B | Overall ExperienceMy only complaints are with the call in center. Long wait times to speak with someone, then being transferred multiple times to speak with another person to arrange pickup of U Box.
James E | Overall ExperienceWith the exception the pod was 2 days late, all the rest of experience was great. I am retired, so it was not too inconvenient, but if I was working I probably would be upset.
barbara w | Overall ExperienceVery good WorkeWorkers
Darryl H | Overall ExperienceI want to personally thank Arelis. She personally delivered the U box to our son's new condo in Northern Tampa on September 7th. She was extremely helpful, Pleasant, personable and professional.
Bill K | Overall ExperienceApparently you limit words. But your facility was awful from the beginning and I will never use uhaul again.
Dave C | Overall ExperienceStorage boxes blocked access to the unit. Staff at this location not friendly or helpful.
Giancarlo B | Overall ExperienceNever had a problem at all. Awesome service!
Vicki T | Overall ExperienceAmanda and the other staff members were super friendly and helpful
Tina V | Overall ExperienceI had several problems with the main customer service number and was very frustrated. The people at Gandy Blvd were awesome and absolutely trust them! Would use them again!
susan m | Overall ExperienceThis facility has extremely poor customer service. Our U Box delivery driver arrived late and when we expressed our concerns to both her and the manager, they were rude and unhelpful.
nicholas c | Overall ExperienceUbox made this moving experience the worst I’ve had in 23 years of military moves. No central communication. Call center after call center.
JOSEPH M | Overall ExperienceAbsolutely horrible! On hold for over 1 hour. Delivery of boxes was almost 2 hours late from end of window with no one calling me. refund should be given. Totally unexceptable.
Christina F | Overall ExperienceStaff were very friendly and helpful.
Cheryl C | ReservationEasy return, very appreciated
sandra n | ReservationGreat facility and people to work with over the past six years.
WILLIAM/KAREN A | Overall ExperienceThe guys did a good job, were pleasant and helpful Thank you.
Madeleine K | ReservationEverything, very, very nice... thanks, excellent staff.
Gildardo H | Overall ExperienceI did everything online, never saw the facility.
Kelly H | Overall ExperienceThank you for the excellent customer service.
Spencer M | Overall ExperienceOne lady wasn't very friendly and told me the U-box wouldn't be ready... However, I called the number for the center earlier in the day and they told me I would be able to pick it up at 0930.
Joshua W | Overall ExperienceU-box units were perfect for my needs! Amanda who delivered and picked up the units was professional and friendly! Very happy with my experience! Would recommend to anyone looking to move!
Amanda M | Overall ExperienceNo complaints
gerry m | Overall ExperienceGreat way to go. Very happy 😁
peter d | Overall ExperienceAmanda was extremely helpful and considerate when dropping off our UBox! She did and excellent job and definitely made the experience even better.
Monica S | Overall ExperienceGreat experience with the staff!!
DANIELLE L | Overall ExperienceWhen you have a manager who is lazy, and has poor customer service skills, what kind of model is that for his employees?
KIRSTEN O | Overall ExperienceI could not say one negative thing about the team that I dealt with. In an unfortunate situation at a bad time in my life, the team showed nothing but professionalism, compassion and understanding.
Barbara C | Overall ExperienceVery dirty storage. The staff is lazy. Poor customer service.
ALFREDO F | Overall ExperienceFilthy dirty, horrible customer service! Went rob extra space storage
ALFREDO F | Overall ExperienceVery friendly and efficient staff
Laura H | Overall ExperienceThe costs changed frequently resulting in my finding another unit. As a customer for 4 years the value for the unit just was not worth staying
KIRK D | Overall ExperienceVery helpful staff. Good prices.
Michael W | Overall ExperienceInstall a keypad access at the gate. Get rid of the fob.
SCOTT H | Overall ExperienceStaff knowledgeable and always ready to help. Facility secure, clean and pest free.
ELOISE H | Overall ExperienceMy 26 year old was yelled at and told to stop talking by Jamaican woman in office after we explained that we were on phone over 3 hrs trying to find out what’s going on, account wasn’t accepting zip
michele s | Overall ExperienceThe only area I felt needed improvement was the wait time when I had a question. EVERY single time I had to stand in line it was a MINIMUM of 25 minutes. The staff was very friendly and capable.
TRACY W | Overall ExperienceExactly what I would expect. Friendly, convenient and secure.
DAVID T | Overall ExperienceThank you for everything.
JACKIE W | Overall ExperienceThank you u haul!
CHARLA T | Overall ExperienceWant to commend Manager Maite for friendly and efficient service
Pedro R | Overall ExperienceAmanda S. did an excellent job in delivering and picking up the U-Box!!
Omar B | Overall ExperienceHad an excellent experience
RONALD B | Overall Experience