Polite, helpful, efficient staff. Clean, well-running vehicle.Colleen M.
Customer Reviews for U-Haul Moving & Storage at Garey Ave
Pomona, CA 91767
(Below Arrow Hwy)
Services at this Location:
- Mon–Thur7 am–7 pm
- Friday7 am–8 pm
- Saturday7 am–7 pm
- Sunday9 am–5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Your customer service representative was really nice.CHRISTINA W.
every prior rental had full tank on pick up. this time only 1/4 tank. i didnt have to fill up twice buy if i needed more gas i would not appreciate going to gas station twice.Naomi T.
Customer did not leave a comment.TIMOTHY B.
The boss helped me out more than anybody ever hasmichael l. | Overall Experience
Customer did not leave a comment.SoCal G.
Customer did not leave a comment.Sherri E.
Customer did not leave a comment.Andrew B.
Excellent customer service at check in. Fast and friendly. Highly RecommendJoseph K.
Customer service guy was greatJUAN G.
Facility was clean had. I had no problems getting in and out. Onto no longer need the storage check out was easy also the staff are really professional and friendly. Thank you for everythingNANCY J. | Overall Experience
Customer did not leave a comment.Andrea D.
Kandyce, the delivery and pick-p driver was amazing! She was professional, polite, helpful, and very kind. She texted me her approximate arrival time, then texted (right on time) her arrival. She made sure the UBox was placed where I wanted it, she offered locks or pads or supplies if I needed them and instructions on how to arrange a pick-up of the box when I was ready for that... And the pick-up was just as easy and perfectly coordinated and right on time! I would absolutely recommend this UHaul to anyone and am thoroughly pleased with the service they provided!Magnolia Colony A.
Customer did not leave a comment.Zachary F.
Always an easy, quick in and out. Drop off was quick, staff are friendly and professional.William N.
Customer did not leave a comment.Jackie W.
I was charged twice for the service, once on February 27 and on March 16, my credit card app shows this. I will be calling to get my refund for the second paymentJose C.
I paid for 24 hour fee for the truck. They asked if I will be done within 6 hours. I was hoping I would, but I called to tell them I wanted the truck longer and they wanted to charge me more than doublean additional charge! I been renting from u haul for over 30 years. Horrible!!!!DARLENE V.
Service was outstanding, the manager David us just an amazing guy. Helpful, knowledgeable and just genuine this is our second experience with him and we are completely satisfied. Thank you David you are awesome!! Dawn and KentDawn B.
Customer did not leave a comment.SANDRA G.
Customer did not leave a comment.Jessica B.
It was hassle free, my vehicle was ready when I arrived and everything went as planned.David S.
Customer did not leave a comment.MITCHELL L.
Customer did not leave a comment.Juan T.
Online and in person are two different experience. I felt discriminated against by immigrants working for U-Haul. Paid for a furniture dolly didn't have one there. Staff wasn't concerned if I got one. Very bad experience.Andre M.
Different drop off locations.Edwin B.
Check windshield wipersGabriella G.
Service by reps very commendableARTHUR P.
At the end of a tiring day, the young man who oversaw my truck return was pleasant and completed a well done performance by U-Haul staff. Thank you very much.John H.
Customer did not leave a comment.Nancy G.
The guys working there are very helpful and friendly Go out of there way to help my wifeRICHARD S.
All goodMatt C.
Customer did not leave a comment.Mara R.
Juan was helpful and extremely professional. Thank you!Michael G.
Customer did not leave a comment.IRENE R.
I think everything is fineEDUARDO R.
Easy and PossEDUARDO R.
this is our community's go to spot for propane & anything we need for moving. Everyone is kind and helpfulBonne P.
Customer did not leave a comment.maria H.
Extend time return when picked up at end of dayDANIEL F.
Happy with the overall resultDora D.
Quick, easy, I got in and out of there without a hassle. Friendly guys. Return was easy.( Vehicle transport trailer.)Thomas W.
The staff were very helpful. I didn't wait around. They were accommodating and flexible. When a mobile storage unit was too big, they didn't hesitate to find a stationary storage that was the right size. My one issue was with what I am assuming is an automated letter. In October the rewards credit card I had on file at U-Haul for a monthly automatic payment was switched from one bank to another, well ahead of the expiration date. Instead of a letter or email saying, hey your card declined, could you call us with a new card, I get a letter DEMANDING payment or my storage unit will be locked and legal action taken. After paying regularly for months, I don't think that kind of letter is appropriate. The tone of the letter was threatening. Not a good experience. I'm assuming this was from the local manager. So, I won't be using u-haul storage at Garey Ave. again.Richard B. | Overall Experience
Everyone was helpful, just in a rough areaBeau T.
Customer did not leave a comment.Roxana C.
Customer did not leave a comment.William M.
Thank youMark H. | Overall Experience
My experience was just simply great. David assisted and directed me as I needed some advice and suggestions. Juan and Daylon (sorry name is close to that) were awesome with the hook up if the trailer to my Honda Element. Thanks allDave R.
Keep up the Great Service!william B.
David at the Pomona facility was very informative, easy to deal with, and made things a breeze at this facility.John H.
The assistant manager, the manager and staff are fantastic! I never have any hiccups when I come to this location (which I use very often). Amazing people. Love the ease of use of the equipment too.Robin B.
Needs more staff available and more storage unit availability. Too many transients roaming around the business area.dannette M.
All the staff were helpful and polite.Melissa C.
Excellent, fast service. In & out quickly.. Very friendly,& knowledgeable of all questions asked.Rita R.
Customer did not leave a comment.MARY B.
Customer did not leave a comment.Sean B.
keep up the great serviceJames J.
Great customer service manager is awesome friendly very pleasant I would continue to rent from the north pomona location on Garry aveSherrie C.
Very friendly guys God servicesArturo M.
I love this place. I have other location close to me but I continue to come here. Manager is awesome. Love his customer service. Place always clean and very friendly.Jessica P.
Customer did not leave a comment.Garey P.
Give some instruction on how to use the hitchEdzel F.
Customer did not leave a comment.Neil C.
Nothing great staff great equipmentJohn B.
Customer did not leave a comment.Anthony W.
Great staff. Friendly, professional, very helpful. Great experience.David E.
Customer did not leave a comment.Brandon P.
Website kept giving me an error and then the rep was getting an error after I called. Finally it went through.SHARON B.
Awesome crew - thank you!Michael G.
Thank youMark H. | First Impressions
David Sahagun was great.Christopher D.
Customer did not leave a comment.EDDIE M.
Customer did not leave a comment.Nina H.
Customer did not leave a comment.ryan S.
Customer did not leave a comment.MARY B.
Thank youJULIANO D.
Need later hour for those working. But I love u haul services. Customer representative Chico was excellent and provided quality service. He deserves a raise! LolMaria B. | First Impressions
Nothing at allSopea E.
Guy i dropped it off to was awesomeRobert F.
Customer did not leave a comment.Lawrence A.
Access hours were only until 7:00pm. 9 or 10:00 closing time for access would've been much better. Some places are 24hr, but that may pose a security issue. Perhaps something worth researching? Biggest complaints versus competing storage facilities are low ceilings delimiting my overall storage volume and no in-unit lighting.CAMERON F. | First Impressions
Customer did not leave a comment.jonathan M.
The truck was smoking it was ridiculous the truck was shaking I was surprised I made it back to there locationRachelle P.
I am also an employee on assembly line greatGEROME H.
Has plenty of equipment, the person that assisted me was very helpful. Will be my go to place when I need equipment rental.James G.
all service providers were very helpful and professional, a very good experience! keep up the good work! thank you!don H.
We went through 2 different trailers and the only light that worked on both trailers was the right turn light.LESLIE S.
Muy amables y atentos todos los trabajadoresluis R.
Customer did not leave a comment.Mark B. | First Impressions
Customer did not leave a comment.Lila V.
Customer did not leave a comment.Ramon C.
More employees.Brett L.
Customer did not leave a comment.donald z. | First Impressions
Muy buen servicio, rÃ¡pido y amables todo fue fÃ¡cil 👍🏻 👌🏼Aldo C.
Customer did not leave a comment.Christopher L.
Everything was awesome except the pick up of the U Boxes. The driver never notified me they were here and if I hadn't heard the truck and walked outside I would have panicked that they were stolen.Terisa B.
Customer did not leave a comment.Justin V.
Aaron Bell was extremely helpful, knowledgeable and friendly. I was in and out and on my way both at pick up and drop off.Aurelio M.
More tie down points on the cargo unitsmanny R.
Keep doing what your doing !!RODOLFO G.
Keep up the good workCanzata M.
Customer did not leave a comment.Taneisa C. | Overall Experience
Pickup truck trailer light were broken. Had to rent a larger truck, which wasn't as good. Trailer strap had a big hole.LARRY G.
All great guys at this locationMARK R.
The staff did not mention that I would be receiving a text about checking the state of the vehicle before leaving the lot. I got about 1/4 mile from the lot when I realized the text had come. Since it no longer worked, I called and asked them to send a new text, but that can't be done. Simply mentioning it when giving the key would help.Paul T.
Customer did not leave a comment.Fernando R.
Customer did not leave a comment.SALVADOR B.
I moved out on Friday so the guy gives me a receipt and it says my move out date is on 1/15/2023 so that’s wrong can you please fix that I don’t want any surprises I moved out Friday December 16 2022Rosa B. | Overall Experience
I had several concerns regarding homeless individuals living in some of the units. When I expressed my concerns, I was told that no units were rented to homeless. This was despite that I had personally seen them. As a result, I terminated my rental at U-Haul.CAROLYN L. | Overall Experience
Customer did not leave a comment.gary m. | Overall Experience
Customer did not leave a comment.Taneisa C. | First Impressions
Over the past 1.5 years we have used the services of UHaul and I must say the staff was always helpful and friendly.Mike M. | Overall Experience
Customer did not leave a comment.Lakaysha B. | Overall Experience
The move in process was so easy, much easier than other places I’ve used. I had rented a U-Haul one way truck and took advantage of the first month free rent and I appreciate that it is truly free and no fees. Thank you!Tami M. | First Impressions
My only problem was a one time break-in on the facility.My unit along with others were broken into. The unit was repaired,and no other problems. I, m on a fixed income and cannot continue to pay the rental amount.Olivia P. | Overall Experience
Customer did not leave a comment.Teresa F. | Overall Experience
1. My unit was damaged by a vehicle still don't know the truth why? 2. I was assulted by a woman customer for wanting to use the bathroom woman was very territorial over bathroom. 3. Black males were approaching me at my storage unit asking if I had anything to throw away 4. Homeless People were hanging out at storage property leaving trash 5. UHUAL Truck I rented for move out had some issues no water for windshield wipers to clean dirty windows, all windows were dirty, interior of truck was dirty had to clean windows and interior, A/C unit not working properly. 6. Please check billing- truck rate 19.95, Safe Move 14.00, Miles used 74.4 @1.09 returned with same gas amount. My bank account is still showing $157.27 deduction.Rosemary J. | Overall Experience
I just don’t like I couldn’t access my storage after 7pm on SaturdayAlicia C. | Overall Experience
I'M SO HAPPY ALL THE EMPLOYEES WERE SO HELPFUL BECAUSE THEY TAKE THE TIME TO MAKE YOU AT HOME AND THEY, WALK THE EXTRA MILE TO HELP YOU. THANKYOU AND GOD BLESS YOU ALL.Jose N. | Overall Experience
Customer did not leave a comment.Theresa B. | First Impressions
Customer did not leave a comment.Richard E. | First Impressions
Customer did not leave a comment.CYNTHIA S. | Overall Experience
Customer did not leave a comment.anna n. | First Impressions
Customer did not leave a comment.Zaleka T. | Overall Experience
Customer did not leave a comment.Tracy J. | First Impressions
Very nice fast less than 10mins wait!!! Everyone was social ableGLYNESHA F. | First Impressions
Customer did not leave a comment.Savana M. | Overall Experience
Customer did not leave a comment.Brian R. | Overall Experience
They gave us the wrong address for our storage unit and sent us to the wrong locationReilly F. | Overall Experience
Customer did not leave a comment.cheryl t. | Overall Experience
REALLY AFFORDABLE AND SAFEANTHONY N. | Overall Experience
Customer did not leave a comment.Deonna C. | Overall Experience
Excelente servicioJose A. | Overall Experience
Jose was knowledgeable and helpful! All of the other outside staff were also friendly and helpful! Thanks for all of your help!Kayla L. | First Impressions
Todo bien gracias por el serviciosonia a. | Overall Experience
Never moved in this spot was hot dirty and doors hinges were messed upJustin H. | Online Move In
Good experience just wondering why the did not have information over the phone about storage pricesMaria B. | First Impressions
Customer did not leave a comment.Frank G. | First Impressions
Customer did not leave a comment.Bruce W. | Overall Experience
Customer did not leave a comment.Kris N. | Overall Experience
The manager booked our storage unit and we had the contract, but favoring the other client who didn't have a contractdaniel v. | Overall Experience
Customer did not leave a comment.Javier C. | Overall Experience
Customer service was good. I do wish the hours for access matched the website, which are listed as 5 AM - 10 PM. I even called to confirm and was told that the main store closes at 7 PM, but access card or pin # I would be able to go into the storage section until 10 PM. I went today at 6:30 PM and they warned they would be closing at 7 PM. Other than this, I've had a great experience going to this location. Staff is helpful. No complaints.Deonna C. | First Impressions
Customer did not leave a comment.Janet J. | Overall Experience
Over the past year the staff was alway polite and helpful.Peggy M. | Overall Experience
Customer did not leave a comment.Frank V. | Overall Experience
Customer did not leave a comment.richard c. | Overall Experience
This is a good location, centrally located in Pomona. David and the other staff are helpful and courteous. The only downside is all the homeless hanging around the facility. I had to constantly keep my head on a swivel to keep aware of my surroundings. I would definitely use U Haul and this location again.stephen a. | Overall Experience
Great experienceMason M. | First Impressions
The manager David and his staff were always professional, helpful and courteous. They were willing to go the extra mile to insure all my needs were taken care of. Thank you David and staff.RALPH F. | Overall Experience
Customer did not leave a comment.JOSEPH L. | Overall Experience
Tony is the best, everything is clean and nice.Shadi A. | Overall Experience
Your assistant manager was fast, polite, kept me informed and walked me through. Thank you for helping me.Michael R. | First Impressions
Prob one of the most amazing staff and professionals to rent from. David and his staff kept me informed and hoped me every step of my stay thank you allMARKAY L. | Overall Experience
All the staff were wonderful and so polite. David the manager was unbelievable. I serve in the military and I’m always being sent out of the country for training or on temporary assignments and can’t always make my payments on time. David would waive my late fees and even gave me his personal cell number so I can make my payments directly with him. I was just recently deployed to Ukraine and he made sure my unit was closed out and sent me a message letting me know it was done. My overall experience with him and all the staff was impeccable and well worth every dime I spent.ROSE H. | Overall Experience
Customer did not leave a comment.Ermal W. | First Impressions
Customer did not leave a comment.Manuel A. | Overall Experience
Customer did not leave a comment.MONTGOMERY ISAIA S. | First Impressions
Thank you holt ave. team you are awesome.Ana C. | Online Move In
Customer did not leave a comment.Edward M. | First Impressions
The representative at the location I use was helpful and friendlyJef T. | First Impressions
Customer did not leave a comment.Manuel A. | First Impressions
Customer did not leave a comment.Brandon L. | Online Move In
Love working with U-Box, and U-Haul staff across country twice.Regina R. | First Impressions
Customer did not leave a comment.judy l. | Overall Experience
The unit 1135 that was rented to me has a huge piece of drywall missing giving access to my belongings from the adjacent storage unit . I would like to be compensated for this lack of security on your part .Robert S. | First Impressions
You've always been very friendly and helpful, whenever I need to rent a truck or anything I've need I'd a good customer serviceAraceli L. | First Impressions
Everyone was extremely helpful and professional I have never used public storage before and I was a little apprehensive about the whole thing. My unit is convenient and very fairly priced. I am very happy I chose Garey Rental and StoragePatricia V. | First Impressions
The manager was very professional and friendly.stephen a. | First Impressions
Tony is the best, :)Shadi A. | First Impressions
Customer did not leave a comment.Carolyn R. | First Impressions
Customer did not leave a comment.Douglas V. | Overall Experience
I would recommend this location highly. Everyone was very helpful and the location was always clean. It would have been nice if there had of been a way to have the lights stay while I was in my unit.DOLLY D. | Overall Experience
Customer did not leave a comment.CHRIS R. | Overall Experience
Customer did not leave a comment.SELESTINO S. | First Impressions
Customer did not leave a comment.TONIA J. | Overall Experience
Firstly staff must learn to write clients names correctly! My first name is Jonathan but not Jonathon as is displayed here! I am disabled senile customer in a wheelchair Secondly, The Behavior of a staff member at the N Garey location named Karl was insolent n displayed gross insurbodination n should be removed from performing such essential customer services like that for U-Haul Customers! N should be terminated immediately To me his behavior poses a great liability to the company! Thirdly, I rented the U-Haul truck one way from Bakersfield California to Montclair San Bernardino County n to be dropped off at the North Garey location in Pomona n qualify for a month’s free storage facility at the same location After a lot of unnecessary wrangling with Karl the truck was dropped off I arrived home n noticed that my American Express Card was charged $65.00 I called U/Haul to find out what the charges of $65.00 was for? Initially I was told it was for gas! Attempt was made the day before with the tank fully filled n Karl rejected the drop off! What is the charge of $65.00 for? This case is filed for dispute Slready my credit card had been charged $181.00 plus for the trip Bakerfield to Montclair California Please stop charging my credit card unnecessary because it is In your possession I will prefer monthly bills sent to me for settlement I am very disappointed in U/Haul n will never refer anyone to u! Jonathan Joe Simons dated 20/31/2021Jonathan S. | First Impressions
Customer did not leave a comment.Henri P. | Overall Experience
This place was great! Always super clean. The manager David is so helpful and kind! I Would recommend this location to everyone!!!Anthony D. | Overall Experience
Customer did not leave a comment.Harminder K. | Online Move In
For questions number 1 and 5 I answered both no. It was really half yes and no for both questions. Answer 1 the facility felt secure however by storage row never turned on. Luckily there was natural light from the window. Answer 5 although, facility was clean the storage area, restroom, lobby and indoor painting the lighting in my storage area wasn't working.Rosaura C. | Overall Experience
I reserved 2 10x10 units over the phone, and when I arrived they had only reserved one of them. I was forced to use a different storage company to store the rest of my inventory.August J. | First Impressions
Thank youJOSEPH L. | First Impressions
Everything went well, the staff were helpful and there was more than enough space to move in and out of the unit. ExcellentDewayne B. | Overall Experience
Very satisfied with everythingMaria D. | First Impressions
I like how they treat youSara H. | First Impressions
Thank you to David always helping me out. AppreciatedRaquel G. | Overall Experience
Some of the staff were good to work with, others less so. They didn't have the unit I'd reserved ready when i arrived, so gave me another unit. All the units were dark and small, and the hours aren't convenient. While some of the staff is friendly, the one who rented me a van had a sticker that said "owner" on his nametag and was the least helpful and competent of the staff.Joe M. | Overall Experience
The manager David was very helpful and courteous to customers like myself. Great customer service, respectful and helpful. Thanks David your the best.Rosemary J. | First Impressions