Customer Reviews for U-Haul Moving & Storage at Garey Ave

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Garey Ave

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Joe T.
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Customer did not leave a comment.

Nicole E.
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The employee I dealt with was very kind, professional and comforting. He gave me every instruction I needed to know and answered all my questions.

Stephon R.
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I thought the people that work at this location were very helpful.

willie W.
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The manager David was more than helpful and upbeat during the process. In a time as such when things are definitely not the norm, it was pleasant to see someone maintaining a level of professionalism. Made me feel like a regular to his location. A true asset to his region.

Michael Z.
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Everyone was awesome. Great service very personable everyone!!!!

Axel G.
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Customer did not leave a comment.

francisco L.
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Have a nice day . Stay safe and healthy. Don’t touch your face

Jan J.
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Customer did not leave a comment.

Todd M.
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Customer did not leave a comment.

Danny G.
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Timothy L.
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Ray S.
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Michelle D.
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Adalberto G.
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Explain to the customer breaks ,ligths etc.

Dzung D.
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Staff was courteous with my reservation pick up. Equipments was clean and ready to go. My only complain was the Central dispatch Richard who took my reservation who made a mistake sending me to a different city 20 miles away to pick my truck. Similar street name 19794 Garvey Ave Elmonte Ca to 2190 N Garey Ave Pomona Ca. I didn’t notice until the morning I was to drop off Cargo van and exchange for one way truck. It sucked. But no complain with the local store SM staff.

Christina O. | First Impressions |
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Customer did not leave a comment.

Christopher B.
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Earmia L.
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Customer did not leave a comment.

Thomas H.
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great customer service and professionalism

MARTHA M. | Overall Experience |
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Friendly staff. Always helpful. Secure and clean.

Christopher M.
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Very easy to rent in and out knowledgeable staff ????????

John F.
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Customer did not leave a comment.

Nicole W.
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Everyone was helpful and friendly.

Henry R.
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Oh Wuau Uhaul de North Garey una Chuladita D Maíz Prieto Papá,,oye mi Helmano ya tu sabes ??????Muy buen servicio Rápido,,los muchachos muy a todo Dar,, Como por ejemplo David Shaagun,,muy amable,,Andrea muy buena persona,, Jesús muy amable el Compita,,Shaddy también un buen muchacho,,y ya por último antes k se me olvide ,, también el Huerito Isaac muy amable,, gracias muchas gracias Uhaul de North Garey de Pomona?

Nahun C.
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Customer service must be improved, the lady that help us check in was like a machine I was explaining that i couldn't complete the chek in online and she ignored me and the person that received the vehicle when returning had also rude attitude both seem to be stressed. This is my 2and time at the same location.

Gary M.
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The facility was clean and the front desk worker was very helpful and polite. Good job!

Fnu S.
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Friendly, fast, clean, very nice guys & cheap.....nice business with your esteem company...

Lee K.
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Customer did not leave a comment.

April C. | First Impressions |
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The staff was very kind and helpful. I highly recommend this location.

Steve D.
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Customer did not leave a comment.

Johnny D.
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Keep doing what you’re doing, but add a small customer waiting area. I use this location often and will continue to do so!

Julian L.
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Customer did not leave a comment.

Nathaniel B.
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The customer service line was greatly helpful in booking a vehicle and storage space reservation. Then the location was equally helpful and accommodating. Very impressed and appreciative to see at least one company still know how to treat customers.

Cris E.
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I was very pleased with the availability of trucks and accessories, and how efficiently they delivered the truck.

Joe H.
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Customer did not leave a comment.

David R. | Overall Experience |
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Awesome

Paul V.
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Location was good but I tried to use your APP for signing and it was a waste of time. Spent 20+ minutes going through the checkout process only to tell me I need to retake my photo at the end which would have forced me to restart the process again as the app doesn't have the option to just go back to the photo section. Even worse I tried renting a van which the staff at the location told me I cannot rent if my license doesn't have a closeby address on it, but the app didn't let me know this at all!!! Just terrible experience with this app

Justin G.
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Keep David S. and Shadi, their excellent customer service, made my Monday (3/2/20) very easy. Shadi had the truck and trailer hooked up the prior night...on a Sunday!! David hit it out of the park on Monday, discussing the process and explanation of coverages. Great job guys! I’ll be back again.

Robin D.
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Customer did not leave a comment.

Timothy B.
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Craig R.
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Caleb D.
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Charles L.
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this location has great customer service!! I forgot the gentleman name that helped me but he was fantastic .. I hope someone will tell him what a great job he is doing. thank you

marjorie G.
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Customer did not leave a comment.

Doig H.
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Gino G.
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Rocio F.
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I will only say your truck was decent running but overall you guys still overcharge for mileage. I will not be renting from you guys EVER. I FEEL YOU GUYS ARE A RIP OFF. I WILL TAKE MY BUSINESS ELSEWHERE

Richard D.
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Joe C.
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Felix B.
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Thank you for your services.

Robert S.
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DONALD K.
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The staff is always super friendly and the equipment well maintained.

John H.
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Customer did not leave a comment.

GENEVA F.
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The employees outside to look like they like there job more.

David C.
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Customer did not leave a comment.

Julian L.
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Customer did not leave a comment.

Joseph G.
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Very satisfied with equipment and speed of service.

Federico V.
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I was disappointed in the turn over to me upon picking up the truck as I was not briefed on the particulars of the truck or what to look out for. The gas tank was empty and the gas syphon cap was not in place. I was not told about the gas syphon cap hence I smelled gas while on the road as it was spilling out of the gas tank!

Lawrence D.
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I was charged twice for the dolly! Not happy about that!

DONALD K.
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The staff is super friendly and the equipment is well maintained!

Antonio R.
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NOTHING BECAUSE CUSTOMER SERVICE WAS GREAT AND VERRRY HELPFUL...

danial U.
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Customer did not leave a comment.

Rene M.
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Employees need to work on customer service

Sheilah T. | Overall Experience |
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Great experience. I would definitely recommend them.

Angela S.
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Customer did not leave a comment.

Billy G.
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Customer did not leave a comment.

Wayne T.
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Customer did not leave a comment.

James M.
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Aaron F.
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Staff was very helpful and friendly

JOE M.
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This location loiks like an after thought hole in the hall operation! I also got the impression that the employee was living or at the very least sleeping in the office!!!

Thomas H.
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Customer did not leave a comment.

Eric P.
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Great service and friendly staff

sherman W.
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Easy in easy out when time is important there was no waiting around

Douglas H.
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You didn’t have the vehicle size that I reserved online which completely screwed up my plans. You should have contacted me in advance to let me know that you could not accommodate the reservation. I was going to use this location for several upcoming rentals but I will not be returning because I cannot trust that you will hold up your end of the deal.

Mona T.
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I didn't find anything that needs to be improved the customer service I was excellent the representative was real knowledgeable of the products and services that you offered the storage you told us all the information he was fat ass and we just enjoy the whole experience so thank you so much just keep up the good work

Andrew B.
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Customer did not leave a comment.

Chantel A.
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Murtaza J.
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I would never go anywhere else!! Recognizing me is one thing. Calling me by Mr. Jaafri as I walk in, priceless. Great group.

Richard B.
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Customer did not leave a comment.

Kathleen O.
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Customer did not leave a comment.

Anthony P.
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Extremely efficient in the pick up and drop off process, got me right in and right out. Great experience overall.

Joshua M.
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Customer did not leave a comment.

James G.
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Make it plain that fuel is gasoline.

Luis H.
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Customer did not leave a comment.

Andrew S.
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Extremely rude employee, Isaac, at the Pomona location ignored me, told me he was "too busy" to deal with me and was generally a little prick.

Lupe G.
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Everything was perfect

Howard S.
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Customer did not leave a comment.

Michael H.
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Jeffery M.
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Helpful staff

Sami M.
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Customer did not leave a comment.

Otoniel A.
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Andrew A.
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Walter L.
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Md S.
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Excellent service...

Henry R.
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Oh Course, Nice people, like David David Shagun, very friendly,and Andrea,, Very clean the equipment,,I love Uhaul of North Garey,, nice service,,no POS wuau,,se lo recomiendo a los vecinos de Pomona,,y lugares cercanos,, Chuladita de maíz prieto,ya tu sabes..

Jose M.
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Customer did not leave a comment.

Henry W.
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The general manager has excellent service ! Staff responsible for return inspection needs to improve his manner.

jennifer C.
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Customer did not leave a comment.

diamond R.
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Customer did not leave a comment.

Glauce V.
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Did not like that I have to wait 4 to5 days to get my money credit back in my account. I was informed of that. I will probably not consider you next time because of that.

Peter C.
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Customer did not leave a comment.

Dave C.
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The staff at the actual location were great. My issue was with the team who scheduled my initial reservation. I was sent to 2 different locations. The first didn’t even have a towing dolly even though the operator who I spoke to after reserving online assured me a dolly would be available. The incompetence I experienced to day because of the operator was unbelievable. Fortunate the folks at the actual U-Haul centers were knowledgeable and extremely helpful.

Benoise F.
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Customer did not leave a comment.

Michael E.
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Thomas W.
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Missed seeing Marcos . Happy retirement to him . I pray his replacement can fill his shoes

Margaret C. | Overall Experience |
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Great Service! Very professional, knowledgeable, organized and on time! They were able to correct shipment mis-information from general office. Pleasant and calm especially when I’m tired n rushing.

Angelina T. | Overall Experience |
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Thank you again Jesus and Issac @ the Pomona in California off Garey Ave

John G. | First Impressions |
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Manager/Owner was extremely helpful. We travel for business selling semi precious jewelry at special events such as County fairs and we recognize and appreciate excellent customer service.

Lorraine m. | First Impressions |
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Everyone at Uhaul was very helpful and storage unit clean and secure. The young man helping me with my storage unit rental was professional and thorough. A good experience all around.

Shadi A. | First Impressions |
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Yes, very nice. Very very nice. Twice as nice. Make that three times as nice. How many nices is that? I lost count, but its still pretty nice.

Angela D. | Overall Experience |
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Very very bad bugs there like a lot I had to throw alot of my personal belongings away due to the bugs

Rosie V. | First Impressions |
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Very good Tony help me a lot.

Salina a. | Overall Experience |
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very busy, but still staff was helpful and very polite

Mary Kay B. | Overall Experience |
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After all my problem , I found a wonerderful manager who helped me so much.

Art D. | First Impressions |
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all good

Teddy G. | First Impressions |
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the customer service was great. They took the time to explain in detail how things work and gave me the best price. I will continue to do business with them.

ALEJANDRO G. | First Impressions |
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I never have no problems !!

Mary Kay B. | First Impressions |
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They were nice an helpful. U haul kept sending to uhauls not close to the address I was going too. Plus i need a copy of my bill Thank you

Kristina H. | First Impressions |
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great service, nice people

Anna N. | Overall Experience |
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Thank you! The transition from another U-Haul facility in Riverside Ca to yours was an easy one! I had a storage with you for 2 years and my unit was clean.....no visible animal dropping at all!thanks

Lucas H. | First Impressions |
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Ira was extremely helpful and answered all of our questions. This is by far the best experience I've ever had with a moving company. Would definitely recommend to anyone.

Eric W. | Overall Experience |
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Excellent customer service! Thanks!

ALEJANDRO G. | Overall Experience |
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Good people ,good service !

Prashant t. | Overall Experience |
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My move from Michigan to California went stress free. The delivery guys that U-Haul arranged at California were also awesome. This is one of the cheapest and best quality long distance move.

NANCY R. | Overall Experience |
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Marco's crew is always professional, knowledgeable, and helpful. Even with Marco not their, David is handling business!!! Sincerly, Nancy Reyes Frequent User

Beth W. | First Impressions |
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All staff are courteous and friendly. I have always had a very positive experience and feel well taken care of.

Johnny V. | Overall Experience |
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Very poorly designed center All large units were in back of facility VERY tight corners to get to unit & low unit door heights -Our 2 couches were ruined to getting to the unit

FRANKIE O. | Reservation |
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Great help

mitchell s. | Overall Experience |
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I received superior customer service for my rental space at U-Haul Moving & Storage at Garey Ave from both Marco (checkin) and Joshua (check-out). Even though lines were long, the service was quick.

erin r. | Reservation |
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David was amazing , very kind patient and helpful he was just great

charlene a. | Overall Experience |
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Unit had not been swept but otherwise fine. A mistake on the contract was caught but did not get a full copy of the revision until I asked. This seemed a bit odd to me. Otherwise, it was great

justo g. | Overall Experience |
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no comment

JULIANNA M. | Overall Experience |
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Very nice employees and helpful

Mark P. | Overall Experience |
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It was convenient and accessible when I needed it

SHAMEICA L. | Overall Experience |
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Thanks for everything God bless

Jesse H. | Overall Experience |
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There was one employee that I had to deal with several times (Angel). He was unwilling to help with even the most basic tasks. He wouldn't even help me find my unit. Otherwise my experience was great!

No reviews have been submitted for this location.

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