Customer Reviews for U-Haul Moving & Storage at Garey Ave

5714 reviews

2190 N Garey Av   Pomona, CA 91767
(Below Arrow Hwy)

(909) 596-6591

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(909) 596-6591

2190 N Garey Av
Pomona, CA 91767
(Below Arrow Hwy)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Staff was great. I ran into a problem with my hitch and the staff went the extra mile to assist.

RONALD S. 
Rating:
5.0

The equipment is well maintained and the staff is super friendly!

Donald K. 
Rating:
5.0

30 year + renting 3-4 x annually always great

STEPHEN FREDERIC H. 
Rating:
5.0

Customer did not leave a comment.

Eric B. 
Rating:
2.0

The young man that helped me did not send anyone out to help hook up the equipment I started hooking it up myself at the end 1 chain left a young man came out and finished the last chain they didn't even check if the lights worked.the return process same no help I disconnected it myself and left. Bad service

JOHN H. 
Rating:
5.0

they have the best selection and best service in the area.

John S. 
Rating:
2.0

My unit had ants, i was once locked inside the facility for over an hour because they locked up early and no one bothered to check if anyone was still there not to mention that there is no way to reach the actual facility by phone when you call the listed number it gives you the 800 number and you can be on hold indefinitely, and the parking lot is always covered in broken glass and litter. It is poorly managed but the staff was always friendly just not very helpful. I had an outdoor unit and 2 uboxes there. I requested access to my 2 uboxes and was told to deal directly with the GM, i gave 2 days notice and the boxes weren’t put out until 1 pm and i wasted money and time renting a trailer and when i came to get a couple essentials with my car they had put the units away even though i let the GM know i would be back before close to access them. This location is a mess.

Meaghan R.  |  Overall Experience 
Rating:
5.0

This location has a reputation of taking care of the customers. I have been coming here since the mid 90's. I have never had an issue and if I ever did the management resolved it in a timely manner. Thank you , Fernando Madrid

FERNANDO M. 
Rating:
5.0

nice people working the counter. easy pick up and drop off of the truck. i was given a call the day prior to tell me i could pick up the truck, which made my move better because i had the truck first thing in the morning.

Richard P. 
Rating:
4.0

Oil change message was on. Mirrors and glass could use a cleaning. When a truck and trailer is being picked up, the combo could be readied prior.

Lawrence G. 
Rating:
1.0

I was charged for an extra day when I dropped the trailer off less than 24 hours after use. Fraudulent behavior and transactions are illegal.

Kenneth G. 
Rating:
4.0

Dennis and D'Aron were very helpful and courteous.

Nicholas S. 
Rating:
5.0

The young man who helped hook up the trailer was friendly and. Helpful.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

Christopher R. 
Rating:
4.0

Just be precised when giving the drop off location! I got different confusing email regarding this matter one being so far from where we are! Other than that the person who helped us out when we picked up the truck is outstanding!

Gloria P. 
Rating:
5.0

Perfect customer service. No problems, perfect trailer. Thanks

RICHARD D. 
Rating:
4.0

Customer did not leave a comment.

Joe M. 
Rating:
5.0

I like the app

Nick O. 
Rating:
5.0

Great service! Fast and professional! Highky recommend!

Kenneth M. 
Rating:
4.0

Customer did not leave a comment.

DANIEL I. 
Rating:
5.0

Customer did not leave a comment.

ALAN E. 
Rating:
5.0

Customer did not leave a comment.

ANGEL R. 
Rating:
2.0

The customer service could be better.

Victor G. 
Rating:
5.0

Customer did not leave a comment.

TOM T. 
Rating:
5.0

Customer did not leave a comment.

TONIA J.  |  First Impressions 
Rating:
5.0

all good

Cosmore T. 
Rating:
4.0

Customer did not leave a comment.

SHUN L. 
Rating:
4.0

Customer did not leave a comment.

GERARDO V. 
Rating:
3.0

Demasiado roedores en las Instalaciones

Julieta V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PHILIP W. 
Rating:
5.0

Excellent customer service! I highly recommend this location.

Juliann M. 
Rating:
4.0

The truck was great the return and the guy was very nice when we pick up the truck the was also very nice. The only thing was the brakes were sponge, and should be look at. John T

JOHN T. 
Rating:
5.0

Customer did not leave a comment.

LEODEGARIO M. 
Rating:
5.0

I was very happy with the service the young man that help me was very helpful and made it very quick and easy

IGNACIO O. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND M. 
Rating:
5.0

Customer did not leave a comment.

Ivan G. 
Rating:
5.0

Customer did not leave a comment.

Delores G.  |  Overall Experience 
Rating:
5.0

Nothing everything was great and the workers were fantastic

CYNTHIA M. 
Rating:
5.0

The staff is super friendly and helpful.

Donald K. 
Rating:
4.0

Lock up the tow dolly so people don't steal the Chains and make sure lights are working before a customer gets them.

BRITTANY T. 
Rating:
5.0

Our move was uneventful, no problems at all. Thank you U-Haul!

CARL D. 
Rating:
4.0

Customer did not leave a comment.

Armando G.  |  Overall Experience 
Rating:
5.0

The employees are great, efficient and friendly. Rented here many times, the employees and great selection are the reason why we keep coming back!

ELIZABETH M. 
Rating:
5.0

Customer did not leave a comment.

WILLIE C. 
Rating:
4.0

Customer did not leave a comment.

Carlos G.  |  Overall Experience 
Rating:
1.0

Would never recommend to anyone. Worse service. And the general manager at the fort pierce florida location shouldn't even be employed. Customer service by far the worse. Should think about having a corporate wide training for workers and management. Hire people who care about there job.

Brittany D. 
Rating:
4.0

I want to give a shout out to the young man running the store, I assume he is the manager. I have been renting from U haul for over 40 years and he by far provided the BEST CUSTOMER SERVICE I have ever had at any of your locations. I would have rated the location as Excellent but the facility itself is pretty beat up, it could use a little attention.

ROSS G. 
Rating:
5.0

Customer did not leave a comment.

MIN H. 
Rating:
5.0

Customer did not leave a comment.

ALFRED B. 
Rating:
4.0

Customer did not leave a comment.

becky B. 
Rating:
5.0

Thank you for making the drop off so easy. I was greeted by your Representative, checked me in, reviewed the vehicle and closed me out. It was all done at the truck. Did not have to go into the office.

HJAMES T. 
Rating:
1.0

My pick up location was horrible! Had appointment at 12 and by 1:30 they said I couldn't get my ubox for at least an hour. Very unfriendly and when I final went the next day to pick up no one knew how to load it or move it so I could hook it up! Horrible experience!

jane R. 
Rating:
5.0

The staff is super friendly!

Donald K. 
Rating:
2.0

I had to throw away some items that got mildew on them from the unit's floor. The lights didn't stay on continuously.; only when someone walked up and down the aisle. The location was a poorly planned facility. I'm relieved to be rout of that facility.

Karla B.  |  Overall Experience 
Rating:
5.0

Nothing! The general manager was great, he was friendly, quick, & very helpful in my experience renting a u-haul. David Sahagun is the reason I will be coming back to this location again.

JOSUE T. 
Rating:
5.0

Friendly customer service.

Karyn L. 
Rating:
5.0

The staff is cheerful and helpful. We enjoyed our local U-Haul experience.

Jon W. 
Rating:
5.0

The staff is super friendly and the equipment is well maintained. This is the only location that I go to for my rental needs.

Donald K. 
Rating:
5.0

Nothing everything is good ty for taking care of business!!!!

BENIGNO S. 
Rating:
5.0

David is remarkable and very helpful.

Kenneth M. 
Rating:
4.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Excellent service at this location.

Michael P. 
Rating:
5.0

Super friendly staff!

Donald K. 
Rating:
5.0

Customer did not leave a comment.

Stephanie S. 
Rating:
3.0

Theft is the problem. Last time the truck we rented had an empty tank because it had been siphoned overnight.This time the van we rented had the catalytic converter stolen so they gave us a 10' truck with only 1/4 tank because its tank had been siphoned. The staff did all they could to get us going.

Catherine M. 
Rating:
2.0

I had to throw some items away; due to problems with the floors in my unit. I was disappointed that the Pomona CA facility didn't stay open until 10 pm. I couldn't get helpers to move items out due to the time they closed the building. There were no ramps for the units upstairs.

Karla B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LINDA P. 
Rating:
5.0

Customer did not leave a comment.

Jesse P. 
Rating:
5.0

Customer did not leave a comment.

FLORIAN S. 
Rating:
5.0

Customer did not leave a comment.

MAURICIO S. 
Rating:
5.0

Customer did not leave a comment.

BROOKE H. 
Rating:
5.0

Friendly service

RAQUEL B. 
Rating:
5.0

Customer did not leave a comment.

CRAIG G. 
Rating:
5.0

Nothing but high marks for this Uhaul

richard w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
4.0

great company very nice employees

BILLE F. 
Rating:
5.0

The job was well done

ALLEN A. 
Rating:
5.0

The staff is super friendly!

Donald K. 
Rating:
5.0

Customer did not leave a comment.

DYLAN T. 
Rating:
5.0

Staff friendly and efficient

CRICKETT H. 
Rating:
2.0

There was absolutely no gas in the vehicle. I understand that the rep there said that people were siphoning gas from the tanks of the trucks; however, in the morning, someone needs to check which trucks are being rented that day and take it to get it gassed up. Also, the windshield was absolutely FILTHY!

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

JAKE R. 
Rating:
5.0

Customer did not leave a comment.

Gary P. 
Rating:
5.0

The best part was seeing David Sahagun, General Manager, was doing efficiently all the work himself with smiling face! Hope other employees will learn a lot from him.

Jane W. 
Rating:
4.0

the guy that helped me was really cool but it's unfortunate that you have plenty of other employees that just stand around doing nothing the one that helped me was helping three ppl before he got to me and I appreciate he took care of all of us but for the one with the beard , huge dude . smh he needs to work bc right now he's collecting while doing nothing for your company

Alecsis G. 
Rating:
5.0

David, the manager of this store, is exceptional! He is friendly, efficient, and very helpful. He prepared the equipment (and us!) very well for this trip. Everything functioned well and we had a smooth, safe trip.

Stephen T. 
Rating:
5.0

I am so sad to move out from this storage facility to another one this was the best storage and the stuff.

Zaheen S.  |  Overall Experience 
Rating:
2.0

The location is good to rent and so is the equipment, but certain people that work there either need to be dismissed and learn how to use proper safety protocols and not be offended. The manager on site, at the time when I went, was David Sahagun, a large guy with facial hair. He was NOT wearing a mask in the store and had No mouth or nose protection. He was coughing alot and blowing his nose constantly behind the counter. He never washed his hands, never used hand sanitizer and never excused himself. He just kept touching the key board and other peoples cards to close out the rental. It seems like Uhaul does not care that a Pandemic has hit many lives and is carefree of its employees (David Sahagun) to spread any virus or illness he may have around the store or around to people. Furthermore, I was charge $20 extra for no reason. I took the rental equipment at 740 am and returned it back hours later, like 11 am. But I was charged an After Hour Service Fee. Again this is how David gets back at customers and is vendictive because he is being corrected by a customer to exercise health precausions. Or maybe he is keeping the money for himself.

Rodrigo C. 
Rating:
5.0

The manager of this store was extremely helpful.

ANTHONY A. 
Rating:
5.0

Keep doing what you have been doing.

JESUS G. 
Rating:
5.0

Customer did not leave a comment.

RONALD M. 
Rating:
5.0

Customer did not leave a comment.

brenda N. 
Rating:
5.0

Customer did not leave a comment.

ROBERT G. 
Rating:
5.0

Customer did not leave a comment.

RODRIGO C. 
Rating:
5.0

David, behind the desk, made my interaction with this particular U-Haul a very satisfying experience. He went out of his way to help us and I have used this U-Haul many times in the past and will continue to do so.

Lenard T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

FLOYD J. 
Rating:
5.0

It worked for what I needed it for Thanks

MICHAEL G. 
Rating:
5.0

Great staff. Always friendly and go the extra mile

manny R. 
Rating:
5.0

Super easy sign up and move in. No hassle, no problems.

K Scott H.  |  Online Move In 
Rating:
5.0

Super friendly staff!

DONALD K. 
Rating:
5.0

The pick up was great, the delivery of the equipment and helpfulness was on point.. no complains ..

SERGIO R. 
Rating:
2.0

The uhaul was very dirty. The employees had to clean it when I asked them. The representative at the front desk also was very unprofessional and unfriendly.

BRENDA Q. 
Rating:
5.0

Customer did not leave a comment.

RAY G. 
Rating:
4.0

You need too keep your trucks updated on the maintenance schedule.

LAWRENCE D. 
Rating:
5.0

David was super nice and helpful! He answered all my questions and made the experience easy.

Anthony D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie R. 
Rating:
5.0

Customer did not leave a comment.

EDDIE S. 
Rating:
5.0

Customer did not leave a comment.

Rebekah C. 
Rating:
5.0

Customer did not leave a comment.

Monty M. 
Rating:
5.0

The staff is super friendly and the equipment is well maintained.

Donald K. 
Rating:
5.0

Customer did not leave a comment.

GUSTAVO L. 
Rating:
2.0

Equipment wasn't available, issues with the truck, 50/50 customer service

Rafael O. 
Rating:
1.0

Customer did not leave a comment.

Soonbin K. 
Rating:
5.0

Thank you

Mohammed A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie B.  |  First Impressions 
Rating:
4.0

David, the General Manager very helpful and kind, willing to assist as needed. My unit was damaged during a beak in, appreciate the assistance with this matter.

Nina E.  |  Overall Experience 
Rating:
3.0

I didn't like the fact that the price was not updated. It was more costly

MAURICIO R.  |  First Impressions 
Rating:
5.0

Staff went out of their way to make sure I was pleased with my purchase and long-time stay.

Lenard T.  |  First Impressions 
Rating:
5.0

Helpful and responsive team

Robert L.  |  First Impressions 
Rating:
5.0

Glad it’s done

LORA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

paula b.  |  Overall Experience 
Rating:
4.0

Floor staff were very helpful and willing to help work.

Dewayne B.  |  First Impressions 
Rating:
5.0

The Manager was very helpful and nice.

Maria E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vanessa Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Delores G.  |  First Impressions 
Rating:
5.0

Staff very helpfull

FRANCISCO T.  |  Overall Experience 
Rating:
5.0

If you can correct the spelling of my first name. Your paper work show--OLIVA. My last name is incorrect also.The correct spelling of my full name. Olivia Pollard

Olivia P.  |  First Impressions 
Rating:
4.0

Chose above average because when I called the number for the facility, I would get a call center and they were never able to transfer me to the actual store. They would always say they’ll send a message to call me back. They would never call me back. Only time they did was when I’d pay my rent late since no one could help with changing my due date or extend the due date to avoid the late fees. So I paid the $27 late fee every month for almost a year. Other than that, I love this facility and the staff! Call center needs some customer service training and more access to assist with accounts tho...

Emily R.  |  Overall Experience 
Rating:
5.0

Excellent service.

Ruth G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle M.  |  First Impressions 
Rating:
5.0

David was very nice helpful and knowledgeable

Ernestina C.  |  Overall Experience 
Rating:
3.0

There was diabetic hypodermic tips in our unit from a previous renter. All they said when I brought them to the front desk was, "Thank you." Come on, there were needles left in there from someone else.

Joseph S.  |  Overall Experience 
Rating:
5.0

Great Staff and Outstanding Management David and Jesus is awesome! I highly recommend!!!

Kenneth S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gerson S.  |  First Impressions 
Rating:
4.0

The light above my unit was never working.

NADINE B.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Jeffery F.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Cassandra C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rebekah C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Azucena M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Radon R.  |  Overall Experience 
Rating:
5.0

The mgr (David) and his staff are most helpful, especially in the context of college students needing support during all the unexpected move-out and move-in variations withto covid. They are very customer focused, which is hard to find these days. The only request would be to have the local number posted and more available. The 800 number helps with most basic scheduling, but when I as a customer need something more specific and need to talk with the local office, it was impossible to find a phone number that I could call directly. I do appreciate how the mgr responded to my requests, but it would be perfect if local office numbers were more accessible.

Nathaniel B.  |  Overall Experience 
Rating:
5.0

Keep up the good job!!!

ALEJANDRO G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

April C.  |  Overall Experience 
Rating:
2.0

I came in advance to get a storage for a friend. I explained everything to the salesman. I even got the key. The day my friend went to move in, they were told that they didn't have a unit, so they somewhere,and I canceled the unit

cynthia B.  |  Overall Experience 
Rating:
5.0

Good management

Christopher R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mohammed A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Saul O.  |  Overall Experience 
Rating:
5.0

Honestly she was amazing went above and beyond loved working with her she’s had bar far the best amazing customer service

Bianca G.  |  First Impressions 
Rating:
2.0

From the moment we got the Storage Unit it should have been 1 month free. Instead it was charged and we got emails, phone, and text alerts saying we owed a bill. We went to storage unit but not even a week after just getting the storage unit we had not slip and lock on our storage unit! Unacceptable.. We go into office to the very people who just gave us the unit and they remember us and so they didn't have answers as to why it happened and how it was someone else fault and no ownership taken. Very bad experience with this process!

Khori B.  |  Overall Experience 
Rating:
5.0

This is my second time renting from this facility, the staff is so helpful and friendly. I love their indoor facility with climate control, main reason why I choose them over other storage facilities. They also give you the first months rent free and if you ever need to upsize Or down size they have a great selection to do so.

Frania G.  |  First Impressions 
Rating:
4.0

I brought a friend to help me move my things and he said hes never been in a storage place like that He found it to be very clean and secure. Thank you!

LORI LYNN N.  |  Overall Experience 
Rating:
5.0

NA

Edmundo C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina O.  |  First Impressions 
Rating:
5.0

Friendly staff. Always helpful. Secure and clean.

MARTHA M.  |  Overall Experience 
Rating:
5.0

The staff was very kind and helpful. I highly recommend this location.

April C.  |  First Impressions 
Rating:
5.0

Awesome

David R.  |  Overall Experience 
Rating:
5.0

Great experience. I would definitely recommend them.

Sheilah T.  |  Overall Experience 
Rating:
5.0

Great Service! Very professional, knowledgeable, organized and on time! They were able to correct shipment mis-information from general office. Pleasant and calm especially when I’m tired n rushing.

Margaret C.  |  Overall Experience 
Rating:
5.0

Thank you again Jesus and Issac @ the Pomona in California off Garey Ave

Angelina T.  |  Overall Experience 
Rating:
5.0

Manager/Owner was extremely helpful. We travel for business selling semi precious jewelry at special events such as County fairs and we recognize and appreciate excellent customer service.

John G.  |  First Impressions 
Rating:
5.0

Everyone at Uhaul was very helpful and storage unit clean and secure. The young man helping me with my storage unit rental was professional and thorough. A good experience all around.

Lorraine m.  |  First Impressions 
Rating:
5.0

Yes, very nice. Very very nice. Twice as nice. Make that three times as nice. How many nices is that? I lost count, but its still pretty nice.

Shadi A.  |  First Impressions 
Rating:
1.0

Very very bad bugs there like a lot I had to throw alot of my personal belongings away due to the bugs

Angela D.  |  Overall Experience 
Rating:
5.0

Very good Tony help me a lot.

Rosie V.  |  First Impressions 
Rating:
5.0

all good

Art D.  |  First Impressions 
Rating:
5.0

the customer service was great. They took the time to explain in detail how things work and gave me the best price. I will continue to do business with them.

Teddy G.  |  First Impressions 
Rating:
5.0

I never have no problems !!

ALEJANDRO G.  |  First Impressions 
Rating:
5.0

great service, nice people

Kristina H.  |  First Impressions 
Rating:
5.0

Ira was extremely helpful and answered all of our questions. This is by far the best experience I've ever had with a moving company. Would definitely recommend to anyone.

Lucas H.  |  First Impressions 
Rating:
5.0

All staff are courteous and friendly. I have always had a very positive experience and feel well taken care of.

Beth W.  |  First Impressions 
No reviews have been submitted for this location.

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