Customer Reviews for U-Haul Moving & Storage at Genesee
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Genesee
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RICHARD W. on
Very smooth in and out...
JONI W. on
Been there many of times great service great people
brandy p. on
Staff is rude I have been over charged
Beth N. on
the customer servers were great!
david w. on
n/a
Mary G. on
I cleaned debris from the truck before I moved my packages , and clothing.
micheal o. on
Have the truck available when it supposed to be.
Angela M on
They did not have the size I requested. Difference in size and price is significantly different so i have to file a claim to get this settled.
Rhonda R. on
The service I received was excellent for pick up and drop off
archie r. on
Customer service was great
Kendrick W. on
Keep up the good work.
Frank P. on
Tough neighborhood
QUENTIN S. on
Two really good workers in there, helped me out an got me on my way fast couldn't have asked for better help
Mary B. on
It was painless and seamless. Awesome job.
jamella j. on
Have Ms. Hazel run her own store. She's fantastic!
Edward R. on
El único problema fue que estuve 3 días para poder obtener un camión.en el establecimiento dela Main ST.buffalo NY.14208 me sentí discriminado ya que el muchacho me
BRIAHNA P. on
Over charged for gas that was never in the tank
meera e. on
advise customer of battery running down on vehicle if emergency flashers are used. Battery ran down had to get a boost.
KIMBERLY G. on
The truck i reserved was not there had to take a much smaller truck was told as a courtesy not to worry about gas then was charged extra for gas horrible experience would not use or recommend uhaul ever again
HELENE M. on
I could not use the email address they suggested as my phone kept telling me it was not safe to go to that site. For aftyer hoyrs drop off...I would say it was critical. When I got home, I tried again, but it kept using my current location-my home, not the drop off place.I also tried to see my final bill and was unable to because
Tasha T. on
Very friendly & helpful staff
Robert S. on
Appreciate Thomas' attention to detail in getting me set up. Also very impressed with Brock?, manager who was trying very hard to help solve a customer's problem with getting a car carrier. He was very attentive to their needs, very impressive.
jonathon s. on
I had a reservation for a 26ft truck at your orchard park rd location. I was called a half hour before our pick up time to say they didn't have the truck for us. We were told to reschedule or go 30miles to another location! We went to the other location and still had to pay for the gas and mileage even tho it was Uhauls fault we had to go there! I feel like the situation was handled very poorly and unprofessionally and I will never use uhaul again.
James B. on
I had an excellent and productive rental experience. I would recommend U-Haul without hesitation.
kimberly h. on
The gentleman who i worked with was very helpful.
Amy S. on
Nothing more. Excellent service and attention to safe hook up. Donnell carefully looked at our hitch snd made suggestions to improve safety of tow and comfort, polite and enthusiastical! Took pride in making it right!
Walter H. on
Upgrade location and keep system updated, I reserved a storage unit online, waited a hour in line for them to tell me it wasn't ready and I was sent to a different location. Very inconvenient
anita w. on
Very nice people felt great working with them!
sherry a. on
Your representative was prepared and awaiting my arrival. (I made a reservation for a pickup truck the day before.) He was professional and courteous. The entire exchange was approximately 5-8 minutes which was excellent because I was in a hurry. Thank you!
LACY T. on
Customer service was great!, Brock was very professional and friendly.
Nayesha R. on
Inform customers about the deposit increase in advance
gina b. on
Customer service rep was not professional. She made a personal call on her cell phone as I was walking in & had us waiting for her service for 10min while continuing her phone conversation ON SPEAKER!!! We thought it was EXTREMELY unprofessional & her conversation was quite rude & personal & she was OK with being on speaker while in front of customers. HORRIBLE service!!
Chelsea R. on
Hazel Watson was very rude. She rudely told me that i wasn't in the system and that I needed to call and figure it out. Then a man came out and showed her how to find me in the system And she continued with my paperwork.
Jade C. on
The clerk was very nice! Wish I had known you have to buy a lock for the truck. Had to make an extra trip out for that.
Kristal G. on
I was charged three times! When I called regarding the charges I was told I would have to wait three business days for my refund. i feel that is unprofessional because I should have never been charged three times. They also charged me for gas and I have proof that the truck was returned with more gas than I received it! never use the genesee location, they will charge you and act as though they dont know why you were overcharged!!!!!!!
Michael M. on
Employees were fast and friendly.
peggy r. on
The guy at the counter was not in any hurry by any means even thought there were 5 people in line. The truck served it purpose but was not well maintained at all. My things got a bit wet due to a hole in the roof but no damage. I ordered 2 dollys for my move and when I arrived there was only one available. This is not the first time u-haul has made my harder then need be. It's been years since I've used them and won't be again.
Mark T. on
Team very helpful.
Marvin J. on
Improve web page, to accurately show trucks properly. I had first rented a cargo van online with understanding that it had a tow bar only to find out when I got home, no tow bar! But, online it indicated all trucks had towing capacity. Show equipment with or without, proper!
amirmahdi a. on
At first I got the uhaul for an other address, then they called me and changed the pick up address for a further address. So I drived at least 15 miles more for their rescheduling
Irethea T. on
I was charged a higher price, than what appeared on my receipt. I was told it was only a hold on my account, but it wasnt. I've made contact with my bank and found it to be a charge on my account not a hold. And the charge was a higher price than the price that's on my receipt.
Brady E. on
Seriously, get a contractor or full-time industrial engineer to look at queuing problems. Understaffed for a high-traffic time on a weekend. Hour wait times and poor late-return procedures led to my rental being available an hour after I had reserved it -- and to me being in line for an hour. Seven other unhappy customers. And from the reviews on Google, this is not an uncommon occurrence. A little optimization of staffing and you'll have fewer people who will actively avoid using U-Haul ever again.
Debra A. on
I waited a hour and a half in line to get my truck. Workers were very rude to everybody. Truck drive like crap. I was not pleased at all.
Brittany P. on
Scheduled pick up time and time I arrived on location was at 9am. Walked in to a line of around 15-20 reservations in front of me. After waiting about 15 min I had my fiancé sign in for express check in. Went up to the ONLY person working and was told I could not use express check in because I didn't have my truck number only my reservation number. Continued to wait in line another HOUR AND A HALF. When I got to the front of the line the same (and only) cashier said. "Oh you have express check in" I told her I came up to try and check in almost two hours ago and she said again I needed my truck number to check in ( I watched three other reservations be checked in through the express check in with no truck number provided). She then told me she couldn't check me in for some reason. Finally made some phone calls and checked me in. When I can back to return my truck at around 6:15pm I was told to go into the store again to check out. Walked in and there was a line of about 10 reservations with the same ONE person working. I will NEVER go to this location again. HORRIBLE customer service and overall HORRIBLE experience with uhaul.
anthony m. on
Rented a pick up truck for a few hours. It was given to me with minimal air in the front tire, did not realize until I had already picked up my item. Also, the inside of the truck was sticky and dirty.
KHALED E. on
Thank you excellent service
TYREIA S. on
I went right across the street from uhaul and they told me it was 5miles when I know it wasn't 1 mile
Mavis G. on
I called ahead to give an estimated arrival time. When I arrived I was told no one knew how to take the car off of the auto transport. If the person I was travelling with had not known how I would have had to wait until the next day to return the auto transport.
jamella j. on
The customer service here was impeccable. Couldn't ask for a greater response to my need. They were able to help me, quickly and politely. Ms. Hazel is so kind and she was eager to help! I'll only choose this location for my moving and storage needs from here on out. Thank you!
Jacqueline a. on
Not fuck people over a d hire knowledgeable staff
Alexandra C. on
I was supposed to pick up at a different location, and when they didn't have the truck available, due to someone dropping off in a wrong location, they told me my reservation was transferred to 1400 genesee street. When I called just to make sure they got the reservation, the employee told me that I had to make an entirely new reservation, asked for my credit card info again, and then quoted me $50 more than I had been quoted in my original reservation. UHaul needs to better train its employees because she had no idea what she was talking about and clearly didn't even look in the system to see that my reservation had simply been moved to that location.
curtis j. on
The people at this location of very friendly and very fast the truck ran horrible and smells even worse can't believe I had to pay for that
sonseare m. on
The tire on the right back side was bald and there was no lock so I had to purchase one. Other than that customer service was good.
Dustin M. on
I have come to this location a few times now and every time I have a great experience and the customer service is excellent. Thank you
LARRY S. on
always a long line waiting for service
Daniel M. on
Seemed a bit understaffed at busy times, but overall, a good, friendly experience.
Judy B. on
Somehow the order was completely different from what I requested, but the staff was nice and corrected the issue. However, the back of the van was dirty. I laid down a blanket so my stuff didn't get scratched or dirty.
JOSH S. on
Just one thing you should indicate on website that you can only Reserve reservations and not pay with Prepaid prepaid cards
dorshell H. on
Numerous and confusing errors with billing and charges
kanagaratnam A. on
Improper advice about size and prices and no friendly conversation, delay clearing. Internet availability and direct questioning for availability is much differ.
Mary G. on
Nothing
Dick W. on
The drop off location I wanted did not exist when I got there. The location I got was 20 miles out of my way.
Barbara S. on
I was given the run around by the Niagara falls ny location originally looking for a cargo trailer. I was then sent to kenmore ny location per the associate making a reservation for me to only show up and see that he reserved me another utility trailer. I then had to drive to the Buffalo NY location to pick up my correct trailer. Which was 2 hours of my time and money when Im located 15 mins from the falls location. The associate that hooked up my trailer also did not do a good job of securing it. The trailer bounced right off the ball while driving. Thankfully we were able to slow down and weren't in heavy traffic while this occurred. My boyfriend spoke with the assistant manager who told him she would have the manager reach out to us. He did, and told us that we returned the trailer on a different vehicle when the trailer never left the GMC envoy. He claimed that it was returned on a different vehicle and THEN proceeded to tell us he needed to review the cameras too see whether it was it wasn't. He also told us he would call us back within the hour because he had to speak to the corporate office and now a day and a half later still no reply. We will be calling first thing tomorrow. I have used uhaul multiple times, but NEVER have I received this kind of blatant lack of attention to detail or this low on a standard in safety protocol/customer service. I will be taking my future business elsewhere, and I would appreciate a call from someone in the corporate office. Thank you.
James r G. on
Excellent customer service , thank you. 5 *****
PAUL D. on
I had to pick something up in Ohio I traveled about 600 miles round trip, I thought that 79 cents per mile was a bit over priced
Nick S. on
Good service will rent again
Elaine K H. on
My only negative comment is that I would have really liked the option to rent a vehicle that had never been smoked in. No amount of cleaning gets rid of that odor. Otherwise, it was a great experience.
Justin L. on
Great location, great service!!
ANTHONY C. on
The driver side tire was under inflated, the driver side tire strap appeared to have been cut there for almost too short. None of this was apparent till I loaded the towed vehicle. This should have been checked before being rented again..
Harvey B. on
The trailer wasn't suited to my vehicle. The hitch connection too low to the ground. Consequently the safety chains dragged along the ground during my 400+ mile trip and split apart. I was fortunate not to have lost the entire trailer.
lisa c on
Sherry Gibson was extremely helpful during our visit and accessing our storage container for the first time.
Alex H. on
This was a nightmare. Call center made a mistake on my reservation. Got stuck with a truckload of things with no place to store. Called customer service who said that there had been a mistake but was transferred back to the people at the location I was at who had told me there was nothing they could do to rectify the situation just to be hung up on... Bait and Switch
sheikh a on
Tell me why I have to buy lock from u people. I want to use my own lock.
julie s on
I will be calling to file a complaint as my reservation was never put through. In spite of me having a confirmation email from uhaul.
amy r. on
Apparently one staff did not show up for work and another was late. This caused a slow down at the counter. However that worked out well for me as the person I made the reservation with did not catch that I needed the pick up time for 11am, not 9am. When I got there at 11am for my truck I was told that if they had been running on time I might have lost my 9am truck.
Gerald C. on
Maybe more workers.
DAUD I. on
Better customer service,not friendly at all.
Camile P. on
I was given a truck that did not match contract information. When I went to put gas in vehicle I noticed my paper work was not same as what was in truck. I then went to explain to manager at lication. I was told that she knew exactly what happen and it was not my fault. She then shed she could not close out my rental and that a manager will call me to fix it. I never received a call. I After a couple days I call the customer service center and spoke with a sherry who put in a claim for me. The next day I was actually charged 2x for my rental, which has come out my account wrongfully!! I am still recieving invoicrs stating I still havr a outstanding balance. This is very bad customer service and they should pay more attention when logging in the gas on the trucks. I would like to get my money rhat they took asap.I will be contacting BBB and consumer affairs if I do not recieve a call to fix this issue by 5/15/2017
RAY D. on
Head lights need adjusting 12 volt outlet dose not work
Joseph G. on
got there to drop off truck and it was 756 pm the lady was there and ddnt close me out because she sayed it was 8 but she should have shown costumer appreciation and should had close me out.
Randell G. on
Nothing against this location but My experience with Uhaul was terrible. I paid for a truck and trailer on Friday. i picked the truck up on Friday and returned on Saturday for the trailer but they didn't have it. I was told it was stolen. I then had to drive the Uhaul truck across town to pick up a trailer and drive back to this location to have my jeep loaded. it put me way behind schedule buy 4 hours. then to top it off I had to pay for mileage being over. The people this location were very nice and helpful though.
Nicholas L. on
Make sure the person behind the counter pays attention the customer It took me 30+ min just to deal with the front desk with everything already reserved
latrese h. on
The employees need to work on their customer service skills and learn how to talk to customers I was told after I reserved a truck for 24 hours that I couldn't get the truck once I got there to pick it up had my movers ready to go and was not accomadated at all and it really put me in a bind and uhaul or it's employee did not show any type of care at all that I was told one thing and get there it was something else and I was treated as if I approved my own reservation I will never deal with uhaul again or recommend to anyone
Veronica B. on
If you rent from this location. Make sure you bring it back when someone is there. Don't believe the 24 hour drop off. I used a trailer for 3 hours and got charged for 3 days because no one bothered to check it in the next morning. I called three times to customer service and just get the run around!!!!!!! I was told that "maybe they didn't come to work today".
Theresa G. on
Both of the customer service representative ladies were very pleasant and helpful. I had never rented a trailer or uhaul without my husband but my daughter and I was able to do this on our own....it was easy....
Velma T. on
Have more than one representative working for the check in/ check out process. The auto check in process doesn't speed up the process at all.
Latisha L. on
We returned the truck they said both the dollies was there they called an hour later and said it was missing one of the dollies now they're trying to charge $200
RUTH W. on
Make the online form not accept a submission for an untenable time/truck/location. I repeatedly received calls letting me know I had to change time/truck or location. Ended up having to switch to a radically different location to maintain time and truck.
Laura h. on
Give out correct information
Julie R. on
The woman that assisted me at the location was really helpful. However they don't tell you when you call to check on your reservation that certain vehicles have to be paid on a card not cash so I almost lost my reservation. Thanks to her at the store ..im sorry i forgot her name, I was able to get my move done. No thanks to customer service on the phone
Bret B. on
The staff was outside and waiting for us when we arrived, They helped me unhook and had the drop off receipt ready before I even entered the facility. Special mention, I noticed one of the team picking up trash that blew onto their lot. Excellent experience.
Jamell B. on
If I need a U-Haul in the future I will definitely use the Genesee Street location people there are professional and helpful thank you so much Jamell Barnes
Sonya F. on
You should have a plan for customers that frequently rent uhaul trucks and equipment like a savings club or card that offers special rates I rent alot from you guys so it would be nice if I could get a discount or customer appreciation savings
Ed L. on
Absolutely nothing everything was perfect great customer service
David K. on
trailer was dirty. drywall remnants / dust / wood debris. had to sweep out and collected a dust pan full of garbage. took pictures and will forward those if you have any interest in that. rental location was 1400 Genesee Street in Buffalo, NY
Nicole G. on
I meet the manager Brock and Andy one of his employees. They made me feel like we had been friends for years. They were respectful, kind, and very helpful. I really like the people that work there.
Bizhan S. on
very rude and unknown place
David K. on
Had to drive 25 minutes to pick up trailer. Found this very inconvenient since there are several locations within 10 minutes of my house. Was very frustrated that the insurance rate I selected on-line when making the reservation was not what I ended up paying. On-line I selected the $25 insurance and yet they charged me $38 when I picked up the trailer. On-line it said the trailer was worth $6000 dollars and then the insurance at the pick-up site said the insurance covered $15000 (SafeTow). Why the difference!! Very frustrating when your online pricing says one thing and you charge another when it is pick-up time. If U-Haul wasn't the only game in town for trailers, I would go elsewhere in the future. You need to change your questions as well - not sure what prompts someone to read the comments (guess I will find out), but hard to answer the above questions in anything but a positive way and my guess would be only poor reviews result in someone reading the comments.
William H B. on
nothing, they did all they needed to do to make this an easy move.
BILAL M. on
Professional awesome.
Maryann B. on
we ordered the trailer at Orchard Park location, we live in Boston NY which is about 15 min from that location. we had to go to Genesee St to pick up trailer...real inconvenience. They said there were no trailers at Orchard Park the day of pick up-I understand that, so I feel u haul should have made sure there was a trailer at Orchard Park for me-the Genesee St location is 30 miles away!
CHARLOTTE B. on
everything went well
Roxanne A. on
It would be nice for a UHaul employee to pick up the customer with the truck and to pick up the truck when contract is done ... one less arrangement the customer has to make to have someone have to do this...
Vanessa B. on
Just by luck we got the same moving crew I used when I moved from Virginia to Buffalo. They remembered me and once again were very professional. Yes I would recommend them again and again. Vanessa
Ali A. on
The 'big' guy was so big he could not bend to attach the dolly chain to my car axle, we had to do it outselves.
otis s. on
I am very happy with the service at 1440 genesee st however at the corner store in buffalo was another story as not only did they have me waiting over a hour but they didn't have my truck. I had to call an agent as no email was sent to me for the reason of this. I then had to travel to another location causing me to be late with the movers costing me more money as I was paying them hourly.
DOUGLAS K. on
Had plenty of room to move around in. Very nice place.
JANETTE R on
Very helpful staff, However the no lights in units is very inconvenient.
BENITA H. on
The truck was very noisy n kept stalling but it got the job done thank God the streets were dry. The staff was very professional however in returning the truck an employee checking trucks as they come in to make sure they were clean ran up behind me started me and I hit y my knee on the hookup on the back of the truck was in extreme pain immediately all the was from my leg chin up to my buttocks my sciatic nerve bothered me for 2 days I limped. I keep my feet up for two days with ice on injury. It appears o k but I had to report it never know whay damage it may have caused some injuries don't really show up until days later. Can you ease send me an incident report form as I woulx like to fill it pit. I askef gor one 1 and was told go on line and get it
Debra P. on
The time of a whole being placed on the credit card used to pay for the account which was settled by a debit charge of returning the money within 3 to 5 days I feel is totally absurd that money should be released immediately it shouldn't take that long for that money to be released at this point it will probably cause me at least two possibly three overdrafts to the tune of $6200 that is a major disappointment with U-Haul yeah it says it in FinePrint about the whole thing tell you how long before the money will be released so I am quite disappointed with this area of my rental and payment if I was advised the length of time that the hold would take for the money to be returned to me I would've made $100 cash deposit without any problem and then the balance of payment would've been taken from the cash that I would've received my change accordingly furthermore the real representative that I spoke with Vodafone through the 800-number was quite snippy and rude and he also hung up his phone on me since all calls are recorded then that phone call should be checked the phone call was made approximately eight 13 p.m. December 9, 2016 by me Alexander Peterson phone number 716-602-6317 I've been very satisfied with renting with you all though this whole situation on my bank card was extremely disappointing and concerting 3 to 5 days a returning money that is mine is ridiculous thank you for your concern may God be with you and the company of U-Haul employees .
BRYENE S. on
I rented a trailer 2x in a week the first time I could only rent the trailer for 4 hours because they double booked the trailer because of this I was unable to finish the job I paid 60 dollars and was unable to finish the job because of the reduced time. I came back again to rent a trailer Thursday and requested some type of discount because of this and the general manager said that u-haul doesn't issue any type of discounts. I have already informed friends;business partners and other businesses who we are associated with who also use this company for the same reason I do of the ordeal that I faced and we will not use U-Haul again because of this. As a general manager you should know that the customer is always right and do anything you can to satisfy that customer. I didn't want a free rental I just wanted some type of discount but as I stated previously I will not to use U-Haul until this situation is resolved. Thank you for your time. R+GAuto
Jackie M. on
Staff members were very kind in helping me. I was unsure how the process worked. They were patient to explain everything in detail. The move went smoothly.
DARNELL C. on
I had the worse customer service experience I ever had dealing with Uhaul ever, at the Genesee st location. The service representative sat at the counter with her cell phone on speaker and was having a very inappropriate conversation, while I was standing there waiting for the other rep to come back in with the mileage. I also tried to explain to her about the gas tank needle was reading incorrectly and I put $10 in the tank, so I would not be charged $4.00 a gallon. I forgot to check the mileage before leaving but realized once I returned it had to be different than what was on the contract. I kept the for a little over an hour and only drove 5 miles or less but was charged for 17 miles...Being a former assistant manager for Uhaul in Richmond VA in late 80s..I am so disturb with the unprofessionalism I don't know if I want to ever go back to Uhaul.
Crystal A. on
The customer service provided was very much appreciated.
kenneth d. on
staff very friendly
RICHARD F. on
they should go over the truck with the customer.
Adam R. on
Very easy drop off. Staff was a pleasure to work with.
Gesua G. on
The back tire was making a lot of noise on the driver side
marquitum m. on
I didn't use the uhaul do to other issues. I brought it back approximately 15 - 20 min later and explaind that I was scammed by someone that I was supposed to by furniture from and that I was unable to do so I asked if I could be credited seeing that I am moving next week I was told no because I took the uhaul of the lot.
Emma R. on
Returned truck before it was due and they did not put it in the system correctly and was charged an extra $175. Had to go to the location get it corrected, called their customer service had to ask for manager for them to contact another dept to get authorization code to call my bank with. Lady at the front desk was not professional, on a personal call eating a bologna sandwich.
MICHAEL J. on
Easy, friendly process.
jason w. on
My experience was great!!!!! I have no complaints
Ludmila P. on
Management was extremely helpful when I had inspected the U-Haul container and realized that it may not be large enough to fit my personal belongings. Immediately called another store to see if they would be able to bring over another container - which they did within 30 min. Able to load both containers with all of my belongs. This is my second time to come to this store for assistance with long distance moving. Absolutely recommend! Thank-you, Genesee store staff. Great job!!
Tonya F. on
Keep up the great work. Everyone was great from start to finish!
darryl m. on
Professionals and entertaining at the same time
john r. on
Everything went very smoothly! Will do business with you, again, and recommend you to others!
kaleigh s. on
I reserved a truck and ended up having to use a Cargo van because the location over booked. Absolutely awful customer service experience. Had to make several extra trips to get my stuff over and had to put several extra miles that i was charged for all of the extra miles i should not have had to put on if i had the correct size truck!
John W. on
Great staff. Very helpful.
K`VON J on
this Uhaul failed to end my lease and did not tell me. you guys would`ve potentially charged me for more months i needed the locker than i needed
MEGAN P on
Even bough there was trouble locating the truck I had reserved for my move, the staff member did everything he could to make sure I was able to find a one-way vehicle.
LINDA W on
Thank the facility For my safe keeping bug free environment
DINESH A on
very helpfull
BRENDONIA D on
No because I was giving me information about the storage and if I moved out before that I would be reimburse
PAUL M on
Made reservation 1 month Pryor. When I arrived at facilitie could find my reservation and tryed to charge me more the double price quoted took an hour to resolve problem
MARCIA H on
People are respectful very clean storage room very tight security , but they need to have light in the storage room . Beside that I would recommend
BRENDAN L on
The staff member who helped me seemed incompetent, even after I gave her my license she still spelt all of my information wrong, she couldn`t even find my storage locker
MISTY K on
Great place.. New staff
TINA S on
Poor service lock still on from previous customers so I`m in the parking lot with my stuff had to go through several people The Manger was great once she were contacted
VALERIE B on
Have used this facility before and it is always high level of courtesy and professionalism.
KATHERINE B on
Great.
DEBBIE B on
I have nothing but good things to say about the place staff was great I would recommend over Uncle Bob`s
PATRICIA D on
The service that i recieved was very good.
TERA R on
Just had a c-section and Justin along with the manager were absolutely helpful. Excellent customer service
SANIKA L on
I did not appreciate homeless people living where my storage was I didn`t feel safe I would not recommend this facility to anyone the storage place had a bad smell to get at time.
MICHELLE N on
Management team at this location since was professional. You might want to consider having more than 2 sets of moveable stairs. if the 2 are in use you will be unable to access an upper unit.
BARRIE C on
I spoke with Chris at the U-Haul location several times. He was helpful, responsive and professional.
Tejeshwara C on
I had reserved two boxes in Buffalo but only received one. My box arrived two days later than date committed in California. Will not recommend to anyone.
DALILA K on
The prices, availability, and access were not the same when i went into the office. I was frustrated and extremely disappointed. I now have to searchc for another storage facility.
R TODD B on
Great service!
ROXANNE C on
I just want to say Justin is a great representative for your company,he is very knowledgeable and helpful. He explained terms etc very simply and clearly.
PATRICIA B on
Justin wasknowledgeable and friendly. Great experience!!
MATTHEW S on
Very polite helpful staff.
TAMISHA J on
I was charged $48 for gas when I returned the truck back with the same amount of gas as when I rented it! some of my furniture was water damaged after being in one of your storage units.
DEREK S on
At check-in I had to purchase a new lock because only 1 type was allowed. This was not indicated anywhere when making the reservation - classic bait and switch. I cannot recommend this location.
DEREK S on
b
TRACEY F on
Good experience no complaints
MICHELLE N on
No complaints. If rates were cheaper I would have kept unit but $80 a month for such a small space no longer made sense.
HELAINE M on
The staff was very friendly and helpful.
MATTHEW S on
Very pleasant staff.
NICOLE G on
Facilities and staff were clean and nice!
ERIC M on
Staff is awesome!
NINA C on
Had storage unit sizes and prices which were applicable to the needs of dorm students
STEVEN W on
Very helpful staff.
KLEE T on
Rob and staff did an excellent job. We would be a repeat customer in a heartbeat! Thanks, Rob, for the great service.
MICHELLE N on
Staff was courteous and professional- they even helped me carry boxes to my car without me even asking!
ROBERT W on
I WILL ALWAYS PICK U-HAUL
MARISSA S on
There is a rat problem at this location. There are now chew marks on an antique table of mine and there was rat excrement inside of my storage unit.
ANISSA B on
The fence between my storage unit and the one next to it was detached from the ceiling.
ANISSA B on
The fence between my storage unit and the one next to it was detached from the ceiling.
GWENDOLYN C on
No comment at this time.
GEORGE T on
Staff was very friendly, professional, and helpful.
DOUGLAS K on
friendly people easy 2 talk 2
JAMIE R on
I had my belongings in storage for 5+ months.. The workers were very friendly, and I would definetly recomend this location to anyone either moving or needs storage
CHRISTINE T on
It was ok need to update your system keep getting letters and I been moved out
CHRISTOPHER B on
I had no problems or concerns
AMANDA F on
Staff could be more friedly...
CRYSTAL P on
Found mouse droppings and shredded paper in packed stored items. Too expensive
WILLMERT P on
I was delayed for a long time due to typos made on my contracts by agent Mike Polak. He wrote my phone number and e-mail incorrectly.
JIMMIE S on
Staff was very friendly and knowledgeable.
TASHA C on
storage is way to small not worth the price i am paying i couldnt get a full load of a 17 foot truck into the unit and its just boxes
BARNABE S on
I AM HERE TO LET YOU KNOW THAT I SIGN UP FOR AUTOPAYMENT DIRECT FROM MY ACCOUNT SO DO NOT WANT YO GUYS TO CHARGE ME FOR ANY LATE FEE ,I DID THIS SINCE DAY ONE SO THANKS FOR YOUR UNDESTANDING