Customer Reviews for U-Haul Moving & Storage at Genesee

Vehicle was clean, however it needed an oil change and all four tires had vastly different tire pressure

Great service friendly and knowledgeable staff

I'd highly suggest you take pictures of the gas tank before you leave for proof as I was charged 15$ for gas even after I filled it to 5/8 which is the return requirement.

Great customer service, just the inside of the window was very dirty,

No customer service

I would like to thank Jahlen M. He was very Patient,Kind, Considerate, individual. I truly hope Uhaul appreciate him as an exceptional employee!! Jahlen M. You are Awesome! Sincerely, Melissa Patterson

Doing well keep up the good work.

The not in order at all the mirror was broker Can back in driveway at all too see And the engine light was on and your transmission is slipping whoever had the truck dogged it can I get a discount from all of this thank you

The only thing that could've been better would have been if the nearest uhaul site had an available trailer for rent.

Clean the trucks out a little better

No one called me before I wasn't charged an extra fee for returning it. They called me after the time limit. And the truck has previous damage that was not recorded. Plus there was no clear deadline when I had to return the truck. It said anytime on that day. Turns out it had to be before three even though the location does not close at the time. They called me after five and did not inform me of the extra charge because I told them I was on my way. When I got there they charged me an additional $58. Communication could have been better.

No comments

The staff was ok but the manager Brock was the worst!. I hated to ask a question if he was there. He was very rude and condescending to me and other patrons as well. I will never recommend this facility and I am not in any hurry to pay any fees owes due to my experience.

Need to make sure check engine light not on prior to renting vehicle out. Representative took time coming to desk.

The guy was rude and not helpful at all.

I have always had a great experience with U-Haul, but this was the most alarming and unsafe experience I have ever had. The cargo van I rented was filthy. There were food crumbs inside, and I couldn't see at all out of the back windows. When I initially turned the van on, it had 0% oil life and the tire pressure light on. I went back to the office and requested someone check the tire because I had estimated that I would be driving the van 80 miles. I was told that “the sensors are sometimes faulty, but the tire looks fine.” So I left, but from looking at the van settings, found that my right rear tire was at 53psi when it should have been at 80psi. I then had to stop in the middle of my move to fill this tire up. I also noticed that both the left and right blinker lights were quickly flashing- which normally indicates the lights should be changed. It was then brought to my attention that neither of the rear blinkers were flashing and neither of the rear break lights were working. I then had to use my left arm hanging out the window as a turn single in the 30 degree weather to indicate to traffic where I was going. I could have very easily of been rear ended. This was an incredibly disappointing and frustrating experience.

Get more professional people to work at this location.

Truck had a padlock and was not properly checked in and wasted 14 minutes of my time on an already tight schedule. there was also only 1 person on an early and busy weekend so that wastedmore time

The gentlemen that helped us were very nice and polite. Appreciated the help.

Pleasant person great service would recommend other people customer service fantastic

It is conveniently located in a central area of the city.

Have the employees be more respectful towards their customers.

great customer service and very helpful.

we didnt have no tools

Nothing ..your employee Thomas McDaniel (tommy) went above and beyond and made sure my next reservation was all handle good staff and excellent service

They overcharged me for fueling which I brought it back on 1/4 tank..

The UHaul facility and the truck smelled very strongly of marijuana. I was absolutely disgusted.

Very pleasant and helpful, and got me on my way in a prompt fashion.

No complaints. Everything was done expeditiously.

I rented a uhaul for Saturday morning in which my 1230 rental was bumped until 3pm. This made me unable to move the items I needed as I was under a time crunch. I called customer service after being unable to reach 7 location to see if any had equipment for rent, and the main customer service line was extremely brash and rude. When I asked why I was bumped, she said that the equipment wasn't available at the location I requested, so then I asked why I was able to make a reservation if there was no equipment available she said thats what happens when you do it the morning of.

N/A

Customer service was very good. Employees were friendly, fast and efficient. They made my experience and trip very easy.

I put my property in storage boxed well and in bends as well. Nothing was stolen or missing. My property was full of mice drippings and i end up throwing away very special items. Very hurt and disappointed.

WTF I didn't order shit, am i being charged? ill never know because i have bene on the phone for 15 minutes on hold to find out who fucked up!!! I don't know if this is fraud or whatever but my number is 619.755.9789

Excellent customer service, always meets our needs.

Let them know about the after rates of the rental because I was lost

The van was not santized before I received.

Needs serious improvement in cleaning of drivers cabin. Steering wheel and door storage areas sticky and grimy. Over all not even close to what I would expect from u-haul. Have rented in Alabama, Florida. Never had any complaints.

I’m very unsatisfied a lot of my clothes and other belongings were damaged and destroyed

Everything was on point

Nothing

The has mark was off.I even took pictures to be sure.I will see if they charge me for the quarter tank that was on the manifest,but not on the gauge.

Representative behind the counter was neither friendly or professional. Truck cab had ash from cigarette, pipe or cigar smoking and truck itself ran "rough".

Everything is up to great standard and faultless at this here location simply the best 👍.

The associate was professional and very polite and helpful

26 foot truck extremely loud due to no exhaust also had to keep windows open due to exhaust leaking into cab. Staff was extremely friendly though

The customer service agent that checked us in when we picked up the truck was excellent. He was informative profesinal be and friendly. Thank you.

Ensure the truck is cleaned up as I was moving from an apt to a home and I was unable to place my furniture in the truck without getting heavily soiled-It was disgusting-Also Customer Service is everything

pd 3000$ for rental. Trailer lights were inoperable, location tried to fix,holding us up for an hour and a half. Gave up and told us to take it anyway, and call roadside service. They wanted us to drive a car carrier with no br a key turn signals or flashers. Engine cowling cover inside truck was not attached on passenger side.,making it almost unbelievable to sit for 22hrs drive. Truck was given to us with gaslight on. After location could not figure out problem with trailer they forgot to replace fuses they pulled so we had to go back and have them put in. Transmission would not shift into high hear underload. In the last 4 weeks I have rented 2 car carriers 2 4x8 utility trailers,1 golf cart trailer. and one 20 ft truck. Will be my last with uhaul. You should be ashamed that you rented that truck in that condition.

Customer service was poor and unprofessional, and when we was trying to ask question they wasn't helpful. One person was outside on a personal phone call and the person helping us was helpful, and we had to find the uhaul by ourselves.

Better rates

I waited in line for about 20 minutes then spent 30 minutes waiting for my reservation (made on-line prior evening) to be found, edited, stuck, edited, stuck, cancelled, then had a new reservation made. This is after having to go to this farther location to get a trailer. Then when I got to my mother's place, where we were packing her up to move into hospice care, the last customer's lock was still on! Brock did the right thing and came out to cut it off though.

Everything was ok.

First I had a 24 hour agreement to use the truck had to call back after it was made for 6 in the email I got+. I ordered a 17 foot truck they gave me a 10 year old 15 foot truck with a door that got stuck numerous times with a padlock that was seized and wouldn't turn despite the fact I had the key. Now my biggest issue with your trucks the fuel guages on the V10 Ford vans. I put $15 in the gas tank and the guage barely moved so despite I showed a receipt proving gas was put in 15 minutes before it was returned I was still charged extra for not returning the truck in the fuel agreement which isn't right. Any car or light truck you put $15 gas in it the guage moves to at least 3/4 full so I don't understand why the needle doesn't move I was charged extra despite the fact I had the reciept proof. I've had issues with this before even having one display a low fuel light and it even stayed on after $10 was put in it. So I don't believe its fair you charged me extra despite showing proof and being screwed out of not only $158 by uhaul but by the person that I moved out who refused to pay me for putting money on my card to rent the truck to move them. There is something on your trucks that prevent the gauge from moving past halfway and its not right you overcharge people for it. If you weren't the only rental company in the neighborhood I would have shopped elsewhere but since its the only place around guess I have no choice but to continue to rent from you

Service was horrible. One cashier was working it took over an hour to check out. The staff was using profanity. I was alone inside the store for 20 minutes. While both staff were outside.

The website is very glitchy when returning the vehicle. There were opened beverages from the previous user. It should be cleaned thoroughly due to covid.

The manager ‘Brock'... This guy is over the top. His employees were all working. The shop was clean. The property was organized and beautifully ran. Why is this shocking? Because it is in the most dangerous, the highest gun discharged and highest murder rate area in all of western NewYork. It's like an oasis in the middle of the ghetto. Brock is actually above spectacular. I have my own companies. If you don't pay this man proportional to the dangers of being here... there's plenty of people that will. This man turned this place around. Kudos to Uhaul!

Very rude no explanation as to why I was charged a fee

I rented a cargo van which was Nice and clean.this is very large spot with full of vans. I will recommend this place to my friends.

When I picked up my truck, I went back into the store and explained to the rep that the truck smelled extremely bad of marijuana. I asked if they had an air freshener and she said no and recommended to me to just open the windows. Luckily for me it wasn't raining. Because I had a lot to do with the truck, I took the truck home and cleaned and sprayed it with lysol. I'm thinking instead of telling me to put the windows down, I'm thinking the truck should have been re-cleaned and sprayed down, but to no avail. I had a headache for a day after I picked up the truck.

Check Engine light was on. Advised the Agent of same and was told it was okay.

Common sense

I was there 3 times, the extra time was My fault. I was a day early. Each time I Saw Thomas going over and above. However I didn't observe others. Maybe a Employee short. I know Companies like to get by with less. Each time I was there the place was busy with Customers. I had to wait In line all 3 times. However Your prices were perfect for My rental purposes. I had the pick up for 17 days. Although the ride to the Fishing Camp was 100 miles. The Harbor was 1/4 mile and I used the pickup to (Uhaul) My Boat. Total I put 400 miles during those 17 days. Had I rented a truck from the other rental companies I have paid $1500. Using Uhaul I paid $580. Thank You Uhaul, and Thomas for You excellent Customer Service ( God Bless!) See ya next year.

I had to throw away over $400 worth of college supplies and essentials for my daughter due to RAT droppings all over her things and ripped up papers, textbook, pictures, etc. my daughter is very upset this is the second time this has happened. There was NO food at all or anything that would lure them into her COVERED storage bins. I’m highly disappointed.

There great the whole team

The staff is awesome and very friendly and they met my needs.

The only issue was the mice drippings

The staff at the Genesee St. U-Haul was so professional and helpful as we moved out of our storage unit yesterday. I’m sorry I can’t remember the gentleman’s first name, but his last name was McDougal. He was awesome - so helpful and friendly. Thanks for making our move-out so easy!

My experience with uhaul I gave a 4 only because I spent 3 hours in there the lady over the phone in the call center told me she gave me the biggest storage unit they have which was not true I couldn’t even fit my furniture in. It was the size of a bathroom I was unaware of the 26 outside storage until I got to uhaul.

Was treated like royalty from the owner who was very accommodating. The assistant manger was training and still handling large volumes of business with excellent customer service. I would like to ad

The staff was Par Excellent!

Experience was horrible

Johnell Jemison was very helpful & professional. He & the staff make using U-Haul at THAT facility a pleasure & a breeze. Thank you, U-Haul for having such dedicated, hard-working employees.

I kept stumbling over a pipe that was sticking out of the ground in the storage unit I was using 0167 made a complaint no response from head quarters I felt they should have reduce the price

Also very clean but no Air in front office area.

Infested with rats

Rat feces all over my boxes/belongings. Scared of what’s may be inside. Place no food in storage area

Great management that went the extra mile

I put my order in on line and it was all messed up ...the the guys at the genesee site were a great bunch of guys ..took are if me with a smile on a crazy day thanks for making a trying day end well

I was speak to by your manager in a demeaning matter, I paid my l storage on due date, a week in advance would be moving on 5-1-19 construction delayed me causing $1,005.00 in extra cost. :

The employees were very professional and helpful.

u haul Is very nice organization and is first one to take care of their customers. Thanks.

Uhaul was trying to charge me for some damages to the storage space in which I did not damage my furniture was damp do to the space being hit by a snow plow and my book shelves had to be thrown out

When I came to move my things out of storage there were mice inside my boxes! There was a dead mouse in hallway ask staff to pick it up they refused I lost my pots and pans due to mice feces everywher

I was told over the phone a 49.99 stouage unit would be sufficent for my needs. At the store after waiting in line 20mins found out it would not hold a love seat as my largest article

The process was smooth and quick. Great service!

Thank you soo much for everything !

The manager was very helpful to me and answered plus helped with great suggestions I needed! I couldn't been more appreciative for his help! Though this one out of my way I am coming back here!

There was rat droppings on top of one of my box then to find a dead rat when we emptied the unit. My other unit had my furniture. It was covered with mold. I was given # to call the insurance people.

Rental process was fast and smooth. Service was stellar. Absolutely no complaints.

Customer service was excellent. I will always use Uhaul when moving.

Great Staff!!

I have water damage. The unit had leeks and rat dropping. My stuff was there for 9 months

It was a pleasant experience

I had to throw a few things out due to water damage and mildew in my unit from a water leak