Customer Reviews for U-Haul Moving & Storage at Genesee

Rating:

5.0

I drove cross-country with a 4x8 trailer and the associates, and managment, we're beyond exemplary. I would of also like to thank a gentleman named Mike, that helped me with the trailer hitch. I would absolutely recommend the Klamath Falls, Or. location! Thank you for a great experience. Sincerely, Kimiko Jackson

Rating:

5.0

The staff at this location were awesome - friendly, cheerful, helpful, courteous. Made the experience very pleasant.

Rating:

1.0

Provide routine maintenance to your trucks. Mine broke down and didn't even get to move. And Hire Professional respectful Customer service agents that deals with the public. If I can give less than a star I surely would. That location needs to be shut down. Very very poor services and equipment

Rating:

1.0

The utility dollie I paid for was not in the truck as a matter of fact there was no dolly in the truck at all we did not realize until we got to our destination then had to drive all the way back and they wouldn't even reimburse for the miles so we just returned the truck and I was charged 65.00 for driving to my house and back this place is a joke and should be ashamed

Rating:

3.0

Gas tank wasn't where I was told it should be and the something was wrong with the truck switching gears

Rating:

5.0

When renting, I was closed out prior to promised discounts being added on, and had to pay the whole sum. Clarifying the process with other team members beforehand could help prevent this issue in the future.

Rating:

3.0

One way to improve is to lessen the convenience fee for fuel charges. That's ridiculous! That alone has made me look at other truck rental or moving companies.

Rating:

3.0

Customer in person service not the friendliest, could have been because it was a Sunday rental. Other than that it was fine.

Rating:

2.0

location did not have equipment needed was not offered compensation or replacement. individual that helped me at first was rude and short when asked simple questions. would not recommend

Rating:

1.0

The place was so run down and the employees had to make me wait 40mins after my reservation because they couldn't find the keys to the truck I was trying to rent. On top of that the gas was filled half way and they lied to me stating it was full tank if I didn't have a picture to prove my claim they probably would've charged me. Also I ended up getting charged extra which bought my total from $61 to $134. It was truly a disappointment experience because I wasn't treated like a customer instead I felt discriminatory against me.

Rating:

5.0

So far everything is good

Rating:

5.0

Great people work here!

Rating:

5.0

No Comment At This Time Thank You.!

Rating:

3.0

I believe this is the second time now where I have reserved a U-Haul truck days in advance and to my surprise when I go to pick it up that day at that specific time at that specific location I've been hit with "we don't have any trucks for you currently". I can't even begin to understand that. What is the point of that reservation?? I'm counting on that truck that reservation and U-Haul continues to do me dirty like that. Not to mention the customer service is below average. No explanations. I'm getting fed up with U-Haul. Luckily uhaul had a 15' truck at another location but 20 minutes away from the original one. So now what I'm gonna get charged for all those extra miles driven?? It's just so frustrating and inconvenient.

Rating:

5.0

The manager was awesome and very engaging…..great service

Rating:

1.0

They should be embarrassed. Except for the young man that checked me in upon my return, this is some of the worst customer service I have ever seen. Dispicable. From start to finish.

Rating:

1.0

Need to change the attitude of front desk or customer service staff....they are really rude and layze...

Rating:

5.0

The Manager Thomas runs a good and busy business, focused with his customers, and seems to have a handle on all the details!

Rating:

5.0

Customer service isn't good, one of the employees ignored us and continued to talk with their friend. We had to wait a while before they finally decided to help us. You should pick better employees. Apart from that my experience with u haul was really good.

Rating:

2.0

This location needs better communication from customer service. I asked for details about the rental (when to return, how, if there was any physical paperwork I should have gotten like a hard copy of the receipt, etc.) and was rudely dismissed and told to look it up via email, something I was not trying to do while driving the U-Haul as it would waste the limited time I had with the rental. There were just a lot of extra steps that could have been avoided if the staff communicated better.

Rating:

5.0

Continue to make your customers happy!!!!!

Rating:

5.0

This location by far is the premium Uhaul in the city of Buffalo. The staff is always courtesy, informative about the products and services offered by the company and super efficient in processing the customers in and out of the facility in a professional and timely manner

Rating:

5.0

Get me a truck with 500 miles on it lhh but everything good on 1400 gennesse buffalo ny

Rating:

5.0

Very good service keep up the work thx

Rating:

1.0

Need to change employee, and make better customer service

Rating:

4.0

When I arrived contact less pick up would not work for me. The associate working took her time out to help me out although the store was closing.

Rating:

2.0

Access to storage are was not easily obtain The sweat car was in active and the rear of the facility storage area was poorly Maintained 🤔 Very disappointed in the condition of the storage area

Rating:

4.0

I wish the truck that I rented was clean and sanitized; my cargo van was filthy, I was already pressed for time and I had to clean the van my self before I put my items in the van!! I had to wipe down the steering wheel the air rest the door handle the gear shift!! The windows had smeared hand prints!! And it needed to be vacuumed and mopped!! Disgusting

Rating:

4.0

Took good care of me. Great service for a very busy location.

Rating:

5.0

Great customer service and helpful friendly staff. I'll definitely use this location again. The whole process was easy as 1,2,3!! Thanks

Rating:

1.0

The U-Haul truck I reserved and the location I reserved it at were unavailable despite being listed as available on this website. Exact availability should be on the website. This is not hard to do. I reserved on a Monday night and was told I would be contacted by Tuesday at 5pm. I was not contacted until Wednesday afternoon. Unprofessional. The U-Haul I received was poorly maintained and the steering wheel was disgusting, leaving my hands covered in black junk. Will not be using U-Haul ever again unless the equipment I reserve online and the time & duration that I reserve it for are guaranteed. 0/5 stars.

Rating:

4.0

Get more workers so the customers don't have to wait to be greeted or serviced

Rating:

5.0

Very sweet woman working!! Easy drop off

Rating:

2.0

Worker to slow and unrespactful

Rating:

5.0

nothing to improve the general manager took care of me, and he was a gentleman early in the morning and walked to get my truck to me when I could've done it myself.. if I had 3 hands I give him 3thumbs up

Rating:

5.0

I really appreciate your service . It was excellent.

Rating:

1.0

I wasn't able to get the truck or dolly i needed had to get a 10 inch truck and make two trips for my move

Rating:

4.0

The vehicle was not washed before pickup. The exterior was somewhat dirty. It might have been roadside dirt from the vehicle being parked.

Rating:

4.0

There should be a separate line for customers that have a reservation. I had to wait in line 20min. For customers that walked in to see if they could get a rental. I had a 4hr. Reservation and was 30min. Into my rental because I had to wait . There was only one person checking people in.

Rating:

2.0

I returned truck took pics of dash and truck gassed it back to above where I picked it up even though the gas gauge was not accurate to the reading on the self check in which I noted and somehow I was charged an we extra 25 dollars with no explanation I'm quite dissatisfied and would appreciate it if someone could contact me to resolve the situation and refund the remaining balance 5855001967

Rating:

3.0

In June when I reserved the truck I was quoted .40 cents a mile. At pick up they charged me .79 cents a mile. So I had to pay $300 more than the quoted price. I will tell everyone what Uhaul did to me. I have called several times about this and get no help from Uhaul.

Rating:

3.0

Betted customer service, both cashiers had an attitude for my pickup and drop off.. I picked up a truck with no gas in it its supposed to be a quarter tank so i paid double gas . I reserved a utility dolly and none was available when i hot got to the store.

Rating:

5.0

A bit mislead (on my part) about the local mileage policy other then that great service

Rating:

1.0

Bad service and Customer service bad to

Rating:

1.0

DO NOT overbook trucks!!!!

Rating:

1.0

I spent $60 to get transportation to three locations that day check your records I would very much like somewhat of a refund my phone number is 716-507-3500 I would appreciate a phone call rather an email thank you I am very disappointed this is the first time I've ever had a complaint about anything with U-Haul I am very unhappy and I lost a lot of money

Rating:

3.0

The truck cut off on me several times sayi g that engine was hot. The truck was dirty and sticky inside.

Rating:

5.0

The staff was great and very helpful I thought they went above and beyond any normal service Very happy I rented at this location !

Rating:

5.0

Customer Service..was EXCELLENT..professional, friendly..truly an asset to your company.

Rating:

4.0

Only issue was door gasket kept falling on drivers side. There was no way this did not occur at location. Was pain to have to put back in place each time I exited the vehicle

Rating:

3.0

I had an online reservation BUT once I got there the customer before me didn't. They were also paying cash. There was 2 other employees there BUT unable to check me out. One employee was pulling up the trucks for customers, while other employee was sent on a McDonald's RUN. Honestly overall experience wasn't that bad just getting my truck to leave took more time than I wanted. Waiting in line behind the cash customer took more time than me doing my online reservation AND getting my truck combined.

Rating:

2.0

Se me dañaron muchas cosas por los ratones que hay en ese lugar

Rating:

5.0

Everything is good

Rating:

5.0

Great location. The van smelled a little like Colorado Sweetgrass, so you might to want to freshen the vehicles up on a more regular basis.

Rating:

5.0

Great, professional, courteous, efficient, reliable, kind customer service agents and management ! They got the job done and done well and answered all of my questions !

Rating:

4.0

The uhaul truck was very shaky when driving I never experienced that before driving a uhaul truck I think it needs to be check out

Rating:

5.0

Best service, friendly and welcoming staff, I will always choose this location

Rating:

1.0

Better custom service and communication. Truthful employees and respectful workers could make this location a lot more better

Rating:

1.0

Customer service was horrible. Young Man was rude and cussing and threatening.

Rating:

3.0

Please dont rent out trailers with bad tires.

Rating:

4.0

No sun visor on driver's side. Very aggravating driving three hours into the sun. Brakes grabbed on one side when coming to a stop and would pull the truck to that side.

Rating:

1.0

I wouldn't recommend this place to an ENEMY let alone, a colleague, friend or ANYONE I care about! I came here several years ago and the experience was TOTALLY different because the staff members ACTUALLY knew about CUSTOMER SERVICE.The person handling me this time was RUDE and UNPROFESSIONAL is a compliment at this point! He was so engulfed in his CONVERSATION with someone other than the customer he was too busy swearing up a storm as loud as he wanted to. I guess he thought he was “ multitasking” because in between his loud INAPPROPRIATE conversation he would look to me as if I was BOTHERING him and speak so shockingly LOW like he could barely move his jaw to ask questions for the Uhaul set up I wouldn't understand what he was saying!! Not to mention I'm in utter shock and disgust from his inappropriate behavior AT WORK I was lost thinking where the hell am I. So then, he would get NOTICEABLY ANNOYED and have to repeat himself but in between him “ servicing me” he'd get back to his disgusting conversation using “ the LOUD OUTDOOR VOICE “ again. Obviously this location hires ANYBODY go at your own risk!

Rating:

4.0

Make it more clear where to return the truck. At the location there was a spot that said return vehicle here, but when ending the rental online it made it seem more like I should have parked the truck in a parking space.

Rating:

5.0

Our sales guy walked us through the whole process along with some useful tips.

Rating:

2.0

Loss many important and expensive coats due to a rodent or rat ate threw my stuff with rat feces everywhere will forward pictures asap

Rating:

3.0

Long time renter of U-Haul vehicles.

Rating:

2.0

came go get my stuff, rat poop all over it. disgusting, wont be using again. they never answered the phone either, I was always connected to customer service who didn’t have answer half the time. Moving Out was the best thing.

Rating:

2.0

I was really disappointed upon moving into my storage unit because the phone representative assured me I had a ground level unit. When i arrived it was not a ground level it was up high on top the floor level, and there were no other units available at this facility. This was a big disappointment due to the fact that I'm disabled and also I had my movers waiting to load my storage unit for me. I wouldn't have chose this facility had I known this unit would be unreachable for me. This really made me sad!

Rating:

3.0

Rate feces was in my unit when I swept it out...ENTIRELY TOOOOOOO MUCH...

Rating:

5.0

I would lik to continue to use this facility n wish to have consistent services provided. I was disappointed that I had to pay for a padlock separately which I taught all of that comes in a package store room u would have given a key for.

Rating:

1.0

The staff was ok but the manager Brock was the worst!. I hated to ask a question if he was there. He was very rude and condescending to me and other patrons as well. I will never recommend this facility and I am not in any hurry to pay any fees owes due to my experience.

Rating:

5.0

The gentlemen that helped us were very nice and polite. Appreciated the help.

Rating:

1.0

I put my property in storage boxed well and in bends as well. Nothing was stolen or missing. My property was full of mice drippings and i end up throwing away very special items. Very hurt and disappointed.

Rating:

1.0

I’m very unsatisfied a lot of my clothes and other belongings were damaged and destroyed

Rating:

1.0

I had to throw away over $400 worth of college supplies and essentials for my daughter due to RAT droppings all over her things and ripped up papers, textbook, pictures, etc. my daughter is very upset this is the second time this has happened. There was NO food at all or anything that would lure them into her COVERED storage bins. I’m highly disappointed.

Rating:

5.0

There great the whole team

Rating:

5.0

The staff is awesome and very friendly and they met my needs.

Rating:

3.0

The only issue was the mice drippings

Rating:

4.0

The staff at the Genesee St. U-Haul was so professional and helpful as we moved out of our storage unit yesterday. I’m sorry I can’t remember the gentleman’s first name, but his last name was McDougal. He was awesome - so helpful and friendly. Thanks for making our move-out so easy!

Rating:

3.0

My experience with uhaul I gave a 4 only because I spent 3 hours in there the lady over the phone in the call center told me she gave me the biggest storage unit they have which was not true I couldn’t even fit my furniture in. It was the size of a bathroom I was unaware of the 26 outside storage until I got to uhaul.

Rating:

5.0

Was treated like royalty from the owner who was very accommodating. The assistant manger was training and still handling large volumes of business with excellent customer service. I would like to ad

Rating:

5.0

The staff was Par Excellent!

Rating:

1.0

Experience was horrible

Rating:

5.0

Johnell Jemison was very helpful & professional. He & the staff make using U-Haul at THAT facility a pleasure & a breeze. Thank you, U-Haul for having such dedicated, hard-working employees.

Rating:

2.0

I kept stumbling over a pipe that was sticking out of the ground in the storage unit I was using 0167 made a complaint no response from head quarters I felt they should have reduce the price

Rating:

5.0

Also very clean but no Air in front office area.

Rating:

1.0

Infested with rats

Rating:

2.0

Rat feces all over my boxes/belongings. Scared of what’s may be inside. Place no food in storage area

Rating:

5.0

Great management that went the extra mile

Rating:

4.0

I put my order in on line and it was all messed up ...the the guys at the genesee site were a great bunch of guys ..took are if me with a smile on a crazy day thanks for making a trying day end well

Rating:

1.0

I was speak to by your manager in a demeaning matter, I paid my l storage on due date, a week in advance would be moving on 5-1-19 construction delayed me causing $1,005.00 in extra cost. :

Rating:

5.0

The employees were very professional and helpful.

Rating:

5.0

u haul Is very nice organization and is first one to take care of their customers. Thanks.

Rating:

2.0

Uhaul was trying to charge me for some damages to the storage space in which I did not damage my furniture was damp do to the space being hit by a snow plow and my book shelves had to be thrown out

Rating:

1.0

When I came to move my things out of storage there were mice inside my boxes! There was a dead mouse in hallway ask staff to pick it up they refused I lost my pots and pans due to mice feces everywher

Rating:

1.0

I was told over the phone a 49.99 stouage unit would be sufficent for my needs. At the store after waiting in line 20mins found out it would not hold a love seat as my largest article

Rating:

5.0

The process was smooth and quick. Great service!

Rating:

4.0

Thank you soo much for everything !

Rating:

5.0

The manager was very helpful to me and answered plus helped with great suggestions I needed! I couldn't been more appreciative for his help! Though this one out of my way I am coming back here!

Rating:

1.0

There was rat droppings on top of one of my box then to find a dead rat when we emptied the unit. My other unit had my furniture. It was covered with mold. I was given # to call the insurance people.

Rating:

5.0

Rental process was fast and smooth. Service was stellar. Absolutely no complaints.

Rating:

4.0

Customer service was excellent. I will always use Uhaul when moving.

Rating:

5.0

Great Staff!!

Rating:

1.0

I have water damage. The unit had leeks and rat dropping. My stuff was there for 9 months

Rating:

4.0

It was a pleasant experience